Siteground Hosting Review: Great Reputation. Find Out Here If They Live Up To It.

Our Verdict: #1 of 381 hosts overall

SiteGround is best known for their outstanding customer support but they also offer rock solid servers, impressive uptime and hundreds of features – even on their basic plans including free CDNs and SSL certificates.

They’re currently offering a fantastic 67% off all plans, making them even better value than usual.

Pros:

  • Officially recommended by WordPress.org
  • Award-winning 24/7 support
  • Extremely fast servers — 437ms average response time

Cons:

  • Setting up backups can be complicated
  • No free domain name

Don’t just take our word for it – 2,123 of our users have rated SiteGround 5 stars in all categories (support, quality features and value), making it our Users’ #1 Choice for the past three years.

Is SiteGround the Perfect Host for Your Site?

Looking for something specific? Jump to our most popular sections:

  • Expert Review — read our thorough analysis by hosting specialist Claire Broadley.
  • Cusomer Reviews — see what over 2,000 SiteGround customers have to say.
  • Hosting Plans — compare the best SiteGround hosting plans and their prices.
  • FAQs — find the answers to the most asked questions about SiteGround!

SiteGround is best known for their WordPress expertise and beginner-friendly tech support. Just how good is SiteGround? According to the user reviews further down this page, they’re great! But is this true?

Maybe these high customer satisfaction ratings are a statistical fluke. Or maybe they don’t reflect how SiteGround would work for your particular hosting needs.

So: is SiteGround right for you?

Read on! I’ll explain everything: what SiteGround offers, what is good and bad about them, and what they specialize in. And I’ll recommend a few other hosts that might suit some readers better.

SiteGround Overview

SiteGround is privately owned and was founded in 2004. They’re based in Bulgaria, where they have two offices. They also have an office in Madrid, Spain.

SiteGround Hosting

SiteGround’s website promotes different types of hosting; they offer shared, WordPress, cloud, and dedicated plans — in addition to many other specialized plans. Customers benefit from free Cloudflare CDNs and SSL certificates. And their shared plans are packed with features.

Additionally, SiteGround’s servers are rock solid. From experience (see data below), I’ve found that their uptime is impressive.

But SiteGround is most of all known for something else. Ask any customer, and support will be at the top of their list. I discuss this in detail below, including my own experiences with SiteGround’s tech support.

Let’s dive into the details now.

SiteGround Hosting Plans

SiteGround offers the full range of hosting types from shared to cloud, reseller, and dedicated.

Shared Hosting

Shared hosting is the battleground where all the best hosts compete for your attention. It is also the kind of hosting most people need; only large or demanding sites require cloud/VPS or dedicated hosting. SiteGround has done exceptionally well in the shared hosting market, distinguishing themselves from their competitors.

Shared Hosting Plans

SiteGround offers three different plans: StartUp, GrowBig, and GoGeek.

StartUpGrowBigGoGeek
Websites 1 Unl Unl
Disk (GB) 10 20 30
Monthly Visits 10,000 25,000 100,000
Price $3.95 $5.95 $11.95

Shared Hosting Features

SiteGround uses CentOS Linux for their servers. So it shouldn’t be surprising that shared hosting plans come with the cPanel control panel.

There are a couple of benefits to this. First, most website owners are familiar with it because of its popularity. And those who aren’t should become so because they are likely to run into it a lot in the future.

The second reason is that using cPanel makes moving to and from SiteGround easier.

SiteGround cPanel
Shared Feature: Web Applications

Of particular interest to new website owners is SiteGround’s inclusion of the Softaculous auto-installer. It allows you to easily install over 400 web applications like:

  • Blogs

  • CMSs

  • Forums

  • Wikis

  • Social Networking

  • E-Commerce.

These applications include WordPress, Joomla, Magento, PrestaShop, and phpBB3.

Shared Feature: Bandwidth

All shared plans come with unmetered bandwidth. However, this is not how SiteGround measures site use. Each plan allows for a set maximum of site visitors per month — as shown in the table above.

The numbers are approximate and designed to reflect reasonable resource usage. They are meant to give you an idea of what kind of plan is right for your website. And SiteGround’s technical support will help you minimize your resource usage so that you stay within the parameters of your plan.

Like practically every host, SiteGround does have acceptable use limits. If you host movies, image galleries, or audio files, your web site might be considered an excessive drain on bandwidth. In this case, you may need to upgrade to a more powerful plan.

Shared Feature: Disk Storage

SiteGround’s shared hosting plans offer between 10 GB and 30 GB of disk space. All of this storage is on fast SSDs (solid-state drives).

Shared Feature: Free CDN

SiteGround offers the Cloudflare CDN for all shared hosting plans.

A Content Delivery Network (CDN) stores copies of your website all over the world. This speeds up page delivery to people located far from your base web server.

SiteGround offers the Cloudflare CDN for all shared hosting plans. If you are hosting more than one website, you can use this for all of them.

Shared Feature: SSL Certificates

Free Let’s Encrypt Secure Socket Layer (SSL) certificates come with all shared hosting plans. SSL certificates are essential if you are going to run an e-commerce site.

However, they are important even if you don’t have an online store. SSL certificates (HTTPS) are a sign of trust to users. Google also gives SSL sites a minor ranking boost. So they are good to have regardless of your website.

Shared Feature: Website Builder

For those who aren’t technically inclined but still want a great website, SiteGround offers a website builder. Weebly provides it. You just drag-and-drop elements to create pages. It even has e-commerce features.

Just be careful: if you select the Site Builder for your account, any content you’ve created outside of the site builder will be deleted. So be sure to only activate the site builder on a completely clean account, or if you’re happy to lose the data that’s already there.

Other Shared Hosting Features

SiteGround offers SSH access with all of their plans. Most website owners won’t use this. But if you plan to do any development (or hire someone to do it), this is critically important.

You get unlimited email addresses and databases. You may be surprised how many email addresses you use: for your blog, for sales questions, for a newsletter, and on and on.

Most web applications use a database. Thus, even though you may not deal with them directly, it’s good to have them.

There are many other features you shouldn’t forget. SiteGround offers a 30-day money back guarantee. And you get SiteGround’s exceptional technical support (see below).

GrowBig Shared Features

If you’re going to use a major CMS like WordPress or Joomla, it is probably worthwhile to step up to the GrowBig plan. It includes everything in the StartUp plan and then some.

The primary appeal of this plan is that it offers SuperCacher — SiteGround’s own caching system. It allows static and dynamic web pages (as well as database queries) to be cached for quick delivery to users.

The GrowBig plan also allows you to host unlimited websites on your account (up to your resource limit). Additionally, it includes a free site migration.

GrowBig allows you to perform backups on-demand so that you can set restore points before you do anything that you think might be reversed.

A final great feature is one-click staging servers for your WordPress and Joomla sites. This makes managing a site easier and safer.

GoGeek Shared Features

The biggest reason to choose GoGeek is that it is PCI compliant — essential if you are running an online store.

If you are running an e-commerce site (or otherwise have a demanding site), GoGeek is the best choice. It includes all the features of GrowBig and more.

The biggest reason to choose GoGeek is that it is PCI compliant — essential if you are running an online store.

Another important bonus for GoGeek users is great support access. SiteGround is known for its great support. And GoGeek users get priority support where their requests are sent to SiteGround’s most experienced tech support staff.

Finally, it provides greater speed and computational power by having fewer websites hosted on your server.

WordPress Hosting

SiteGround offers a special form of shared hosting for WordPress users. It is mostly the same: visits, disk space, features. Its most obvious difference is that WordPress is installed for free. But there is more under the hood.

Bot Protection for WordPress

In 2017, SiteGround launched their own bot protection system, powered by their own artificial intelligence algorithm. When this system was switched on, I noticed a remarkable reduction in the number of alerts from my WordPress security plugins.

This system prevents the vast majority of brute force attacks on the WordPress login screen, and it also does a good job of detecting malicious login attempts.

It presents a Captcha challenge to any suspicious user; any genuine user that successfully completes the Captcha won’t be blocked again. And it continually adapts to new threats.

This kind of technology is increasingly important in tackling the millions of unauthorized login attempts that webmasters have to battle.

Of course, you can achieve this with a plugin for the CMS or script that you’re using. But the fact that SiteGround has implemented it means that many of those malicious bots need never hit your site in the first place.

So it’s a speed-booster for your site, as well as an important security feature.

WooCommerce Hosting

Another variant of shared hosting is SiteGround’s WooCommerce hosting. If you are planning to start a WooCommerce site (built on WordPress), you should look into these plans. However, you will almost certainly want to use the GoGeek plan as it is the only one that is PCI compliant.

Cloud Hosting

For high-demand websites, SiteGround offers 4 cloud hosting plans: Entry, Business, Business Plus, and Super Power.

All of them provide 5 TB of monthly data transfer. Even the Entry plan is extremely powerful as you can see in the following table.

Plan CPU Cores RAM Disk Price (mon)
Entry 2 4 GB 40 GB $80.00
Business 3 6 GB 60 GB $120.00
Business Plus 4 8 GB 80 GB $160.00
Super Power 8 10 GB 120 GB $240.00

Reseller Hosting

Reseller hosting allows businesses to create additional revenue streams by including web hosting with their services. You could also set up your own web hosting business using these plans, and white label everything, so your users won’t ever see the SiteGround brand.

The core package includes 10 GB disk space, and the ability to host an unlimited number of customers. But the pricing is a little unconventional.

Reseller Credit System

Here’s how the credit system works:

  • You must buy at least 5 credits to get set up as a reseller

  • One reseller credit is equal to a year’s hosting for your customers; if you begin with 10 customers, you need 10 credits to activate each site for one year

  • Additional services, like domains, must be paid for by credit card

  • Resellers get discounts on space and domain registrations; the more credits you buy in one transaction, the bigger the discount will be.

As a reseller, you don’t get access to WHM. Everything is done via your SiteGround user area.

A Different Reseller Option

Of course, if you don’t like this credit system (and you want more control over client accounts), you could just purchase a cloud plan and use WHM with that.

The disadvantage is that you’d lose some of the best features of SiteGround’s reseller package, like the ability to choose each customer’s datacenter location individually.

High-End Hosting: Dedicated and Custom-Built Servers

SiteGround offers two kinds of hosting for website owners who require the most power and stability. Even if that isn’t you, it’s good to know that you have a path upward should your website take off.

There are three plans for dedicated servers: Entry, Power, and Super Power. They are all built on Intel Xeon processors and come with 10 TB of monthly bandwidth. They vary as to CPU cores, RAM, and disk space.

SiteGround also provides enterprise hosting where they build custom servers for you and then manage them. You will have to contact them about these, however.

Continued after user reviews

SiteGround Reviews by Our Community

Overall Rating from 2,186 Reviews by SiteGround Customers

Support
Quality
Features
Value

Most Helpful Reviews

Mark Boles avatar
Mark Boles pureallurephotography.com
Sep 17, 2018

Siteground customer support and technical support staff are Amazing! They help me quickly and efficiently. It’s amazing to contact them and get help right away.

The best part is the help I get is from people who Actually know what they are talking about. No scripts, no middle men, just solid useful help.

Visit Host Now →

Rich Austin avatar
Rich Austin richaustinmusic.com
Oct 01, 2018

Amazing technical support. The best. Every support agent I speak to knows their stuff and they are always on hand.

I’m a complete layman when it comes to computers and they teach you as well as being extremely polite, fun and helpful. Highly recommended, so no need to look any further :)

Visit Host Now →

Kath Dawson avatar
Kath Dawson digitalacademycollective.co.uk
Jun 17, 2017

I have used Siteground for years, both as a previous agency owner, and now as a consultant. I am absolutely confident that if I get stuck with an installation that live chat tech support will get me up and running. They have honestly never failed to solve a problem. Always willing, polite and incredibly helpful I find the support staff a delight to deal with.

Visit Host Now →

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Customer Support 

SiteGround responds to queries from customers in English and Spanish, and their website is localized for nine territories. They offer live chat, ticketing, and phone support.

24/7 Support

All support options are available 24/7, unlike some web hosts that make you wait until their offices open.

Support Response Times

They also promise to send an initial response to queries within 10 minutes.

In my experience, they do meet this promise. It sometimes takes longer to get the issue resolved, of course. In most cases, issues have been completely resolved within hours — even if they’ve been passed to multiple tech support operatives. And while you wait, you are kept updated.

Support Case Study: Site Migration

I had to reach out to customer service personnel when I couldn’t complete a second site migration onto my cloud hosting plan. This was a limitation of the cloud plans because the restore function that you’d expect to see was missing. (Since this experience, SiteGround upgraded all their plans to provide free restores.)

The issue was resolved quickly — within a few hours — and I was kept informed at regular intervals while the migrations were taking place.

Indeed you can not restore full cPanel backups yourself on your Cloud Server. Currently we are transferring your remote account via full cPanel backup that we will restore on our end. If you have a full cPanel backup that you need us to restore for you, you could open a new support ticket from User Area > Support and ask us to restore it for you as if you provide us with one or two cPanel backups we will restore it for you.

If you want to perform the restores yourself you could upgrade to a dedicated server with root access.

We will update this ticket with more information regarding the current transfer when available.

Best regards,

Aleksandar Dimitrov
Technical Support Team

Copy of a SiteGround tech support update.

My plan also includes auto-detection of downtime, which works perfectly. On the rare occasion that my site has gone down due to a server issue, it’s been logged and resolved before Pingdom has alerted me to the outage. That helps keep uptime solid and reduces the amount of admin that I have to do.

SiteGround infrastructure

SiteGround is one of a small clutch of web hosts that offer a choice of datacenters to shared hosting customers. It’s certainly worth taking advantage of this, and picking the right datacenter when you sign up.

Datacenter Locations

SiteGround has datacenters in Chicago, the UK, the Netherlands, and Singapore. SiteGround says they have picked these locations because they’re the most reliable. But they also offer a good global reach. Some web hosts only offer you a choice of US locations, so this is nice to see.

Remember that the datacenter you choose should be closest to your primary visitors. So if you’re running a business in northern Europe, the UK or Netherlands datacenters are going to prove fastest for them.

Cloudflare CDN

Using the Cloudflare CDN will also help you to speed up content delivery irrespective of visitor location. The basic Cloudflare plan is provided by SiteGround and integrated right into cPanel, so it’s very easy to get started. Once it’s enabled, you can use it for all subdomains by following a few additional steps in cPanel.

Of course, if you already have a standalone Cloudflare account, you can continue to use it as you always have.

Control Panel

SiteGround provides cPanel for all of their plans. The version of cPanel you’ll use is slightly customized; SiteGround has added additional features, but the core components will look familiar if you have encountered cPanel before.

Support Portal and Ticket System

Control Panel: Customer Account Area

In addition, SiteGround has their own customer account area, which offers detailed information about your plan and — if applicable — your server. They call this the “User’s Area,” and it provides easy access to the support portal and ticket system.

For my cloud plan, I can see the following information as soon as I log in:

  • Server specifications

  • Datacenter location

  • Primary domain

  • Server IP

  • DNS

  • FTP and email server details

  • Backup plan

  • Cloudflare CDN status.

SiteGround Services

Control Panel: Add Services

You can also purchase standalone email, FTP, PHP, or MySQL hosting plans through this panel. SiteGround has a library of templates for Joomla, Magento, and WordPress. And they can register domains for you too, although this isn’t a service that they advertise prominently.

If you need to increase the capacity of your plan, or order an additional web hosting account, you can do this within the User’s Area as well.

Hosting Performance

In my testing, SiteGround consistently exceeds their uptime guarantee of 99.9%. In fact, for the 12-months of data I have, they have averaged 99.995% uptime — just over 2 minutes of downtime per month.

SiteGround Pingdom Data

Server Response Times

Their response times are also very good: usually below 500 ms and often under 400 ms — 431 ms average.

This is much better than our tests of GoDaddy , which indicate has an average response time of ~1,000 ms. And SiteGround is generally very slightly faster than Bluehost.

SiteGround is not, however, as good as WP Engine, which our tests indicate has an average response time consistently less than 400 ms.

These tests can’t be taken as the final word on SiteGround’s server performance. Hosts’ numbers do change remarkably over time. But these numbers indicate that SiteGround offers very good and reliable performance.

Map of SiteGround Server Response Times
Map of SiteGround server response times (green indicates times less than 500 ms)

Uptime Guarantee

It is extremely unlikely that you will collect on SiteGround’s 99.9% uptime guarantee. For one thing, their uptime numbers are excellent. For another, they measure their uptime yearly. (Most hosts that offer a guarantee measure it monthly.)

In case you do experience downtime of more than 0.1% annually, you’ll be compensated as follows: one month of free hosting for uptime between 99.0% and 99.9%; and one month free for every percentage point below that.

If you feel like you have outgrown your hosting plan, your first step should be to upgrade to the GoGeek plan. If that isn’t enough, check out Cloud and Dedicated hosting.

Don’t be concerned that you probably won’t collect on SiteGround’s uptime guarantee. You don’t want to! You want great uptime.

Upgrading Your Hosting

If you feel like you have outgrown shared hosting with the StartUp or GrowBig plans, your first step should be to upgrade to the GoGeek plan. These plans are hosted on servers with fewer accounts and so are faster and more robust.

Upgrading to Cloud Hosting

If GoGeek doesn’t cut it, you should look at SiteGround’s cloud hosting plans. Cloud hosting services model the traditional VPS, with a few small changes to the way they’re set up and managed.

Your account will be isolated when you choose a cloud plan, and you’ll benefit from full management if things go wrong.

You’ll benefit from auto-scaling on a cloud server, so your site won’t go offline if you need more resources; it’ll just be upgraded, and you’ll be billed for the difference. This is likely worth the extra money for business customers.

Upgrading to Dedicated Servers

SiteGround also offers dedicated servers, with various customizable options, including the choice of Apache or Nginx web servers. There’s no extra charge for cPanel and you get 10 TB of bandwidth and 5 IP addresses.

SiteGround Pros

Here are five reasons why I like SiteGround:

  1. They are clear about the resources they provide. For example, each plan comes with a set amount of disk space. Often, hosts offer unlimited disk space with the caveat “as long as you don’t use too much.” Similarly, their higher-end hosting plans come with set bandwidth allowances. The shared hosting plans have set website visitor allowances. As a result, you are unlikely to ever have your account suspended because of some nebulous “excessive resource usage.”

  2. The GoGeek plan provides high-performance shared hosting by putting fewer websites on the same server.

  3. All shared hosting plans use servers that are tuned for top WordPress performance.

  4. Its self-help material is accurate and readable — similar to the excellent material provided by InMotion Hosting.

  5. SiteGround runs fast web servers using a variety of techniques: SSD storage, Nginx web server, SuperCacher, Cloudflare CDN, and HHVM.

SiteGround Cons and Complaints

No web host is perfect, and SiteGround is no different. But their imperfections are unlikely to be deal-breakers for most website owners. Still, it pays to be informed before signing up.

Here are four things I’d like to see SiteGround improve:

  1. Although SiteGround offers great value for their services, they are still more expensive than competitors like Bluehost and A2 Hosting. That’s especially true if you have more than one site to host. So if price is a major concern, SiteGround may not be the best choice.

  2. SiteGround doesn’t offer a free domain name — even for people who sign up for their maximum contract length (3 years). A free domain name makes starting a new website much easier.

  3. SiteGround only offers a free website migration on their higher-end plans. And only for the first one. If you have more than one site to move — and for any site for their basic (StartUp) plan — you’ll be billed.

  4. Its reseller hosting, while logical, is a web of complicated credits and discounts.

These aren’t going to trouble every SiteGround user. And when a host does well on all other counts, it’s difficult to be picky.

When I first wrote this review, I was most concerned about their backup system. Although they offered free backups, restores were expensive on all but the higher-level plans. This is no longer true. Now, SiteGround provides free restores on all their plans, which is a great change.

SiteGround Alternatives

Although I really like SiteGround, they aren’t right for everyone. Here are some excellent alternatives.

SiteGroundBluehostInMotionA2 Hosting
Websites1121
Disk (GB)1050UnmUnm
BandwidthUnmUnmUnmUnm
Price$3.95$2.75$3.99$3.92

Bluehost

Bluehost specializes in WordPress hosting — in fact, they were the first official WordPress host. You might want to stay away from their Basic plan because it is limited in things like email.

But they are an excellent host — especially for users on a budget.

InMotion Hosting

InMotion Hosting is a lot like SiteGround. They offer a full range of hosting types with generous disk storage and unmetered bandwidth.

They are also known for their great support.

A2 Hosting

A2 hosting specializes in hosting for developers. But they are also an exceptional general hosting provider with solid servers, plenty of features, and low prices.

They also offer fast and reliable servers.

Looking for WordPress Hosting?

If you want managed WordPress, but you don’t feel comfortable using cPanel and FTP, WP Engine is probably going to be a smoother ride for you — albeit with a higher price tag.

Is SiteGround Right for You?

SiteGround is a solid web hosting provider. My experience is certainly good on the things that are important — uptime, support, speed, and technical capability.

The plan you choose will affect performance and speed to some degree. But when I’ve talked to SiteGround users, I’ve found that all plans perform well in terms of uptime and features.

The customer service you get is great across the board; customers on the cheaper hosting plans appear to experience the same quality of support as those paying more (although those with the GoGeek plan may be served faster).

SiteGround is definitely a host any serious website owner should consider. Are they the right fit for you? Head over to SiteGround.com and decide for yourself.

Edited with additional material by Frank Moraes.

Most Popular SiteGround Hosting Plans

StartUp GrowBig GoGeek
Disk Space 10GB 20GB 30GB
Bandwidth Unlimited Unlimited Unlimited
Price $3.95 / mo
Usual price: Get % off!
$7.95 / mo
Usual price: Get % off!
$14.95 / mo
Usual price: Get % off!
Visit SiteGround Now Visit SiteGround Now Visit SiteGround Now
Plan Disk Space Bandwidth Price
Reseller Hosting
Reseller
10GB $42 / mo Visit Host Now
Entry Cloud
Cloud
20GB 5TB $60 / mo Visit Host Now
Business Cloud
Cloud
40GB 5TB $80 / mo Visit Host Now
Business Cloud Plus
Cloud
60GB 5TB $100 / mo Visit Host Now
Enterprise Cloud
Cloud
80GB 5TB $140 / mo Visit Host Now
Entry Server Dedicated Hosting
Dedicated
500GB 5TB $229 / mo Visit Host Now
Power Server Dedicated Hosting
Dedicated
1TB 5TB $329 / mo Visit Host Now
Enterprise Server Dedicated Hosting
Dedicated
2GB 5TB $429 / mo Visit Host Now
More Plans +

SiteGround Frequently Asked Questions

  • Where is SiteGround located?

    SiteGround is a web hosting company that offers a range of hosting services, including shared, cloud, and dedicated hosting.

    They are located in Sofia, Bulgaria with an office in Madrid, Spain. And they have datacenters in Chicago, London, Amsterdam, and Singapore.

  • Is SiteGround any good?

    Based on the experience of our staff and the user reviews here, SiteGround is more than good. In particular, they offer some of the best WordPress hosting around without costing as much as WordPress-only hosts like WP Engine and Kinsta.

  • Does SiteGround offer a free domain?

    No. However, you can pay to register a domain with SiteGround at the time you sign up.

  • Is SiteGround better than Bluehost?

    Both SiteGround and Bluehost are excellent hosting providers. Which one is right for you will depend upon your needs.

    In general, SiteGround provides better performance while Bluehost provides better prices.

  • How much does SiteGround cost?

    By using the link on this page, you can get SiteGround for as little as $3.95 per month.

  • If SiteGround is based in Bulgaria, will my website be slow for visitors in the US?

    No. SiteGround gives you a choice of datacenter locations, so you can choose the one closest to your customers. You can also set up their free Cloudflare CDN to ensure that your site loads quickly.

  • What’s the difference between Let’s Encrypt SSL Certificates and a paid SSL certificate from another authority?

    SiteGround’s free SSL certificates come from Let’s Encrypt, which provides trimmed down versions of the SSL certificates you buy from third parties. They have put together a help article so you can see the difference between Let’s Encrypt and the competitors.

    In short, these free SSL certificates are just validated on your domain, and not your company data. So they’re fine for basic security, but if you’re running an e-commerce store, you might want more advanced features, which means paying for an SSL certificate.

    SiteGround offers an upgrade to Wildcard SSL or EV SSL which are more advanced than Let’s Encrypt, and more suitable for medium to large businesses that need additional features. You can purchase either of these from your User’s Account once signed in.

  • Do I have to use WordPress on SiteGround?

    No. SiteGround has optimized their service for WordPress, but you can use any application that is permissible, such as the ones they provide as 1-Click installs. That includes alternative CMSs like Joomla and Magento. You may also want to use SiteGround’s site builder to create a website quickly and without hassle.

  • Is there a money-back guarantee?

    Yes. There is a 30-day money-back guarantee. You can cancel your service within the first 30 days and receive a full refund.

    The money-back guarantee does not cover cloud or dedicated hosting, and there are some restrictions on reseller plans. You must raise your request through the User Area to claim your refund.

  • Can I choose a datacenter location?

    Yes. You can choose which of the four datacenters that your server is located in.

  • What payment methods does SiteGround accept?

    SiteGround accepts payment by VISA, MasterCard, American Express, and Discover. Payments must be made for one, two or three years’ service.

    However, if you want to trial their service, you can also pay for one month before committing to a longer contract.

  • Will SiteGround back up my website?

    SiteGround stores 30 backup copies of your website at any time. You can restore any of these for free.

  • Does SiteGround offer free site migration?

    For their top shared hosting plans (GrowBig and GoGeek), SiteGround will migrate one existing website free of charge, without downtime. This includes WordPress websites.

    If you need more help, SiteGround provides 24/7 support to get you up and running quickly. If you need help moving your domain to SiteGround, they have step-by-step tutorials in their help center.

  • Do they offer one-click installers?

    SiteGround offers Softaculous with more than 400 web applications — including WordPress and Joomla — to install automatically.

  • How does SiteGround secure web hosting accounts?

    SiteGround isolates shared hosting accounts from each other, which prevents malware from spreading from one shared hosting customer to the next. The company has also rolled out more than 800 custom firewall rules to prevent malicious hacks.

    You should still take measures to keep your website safe from hacking, including using a strong password for your account, and taking advantage of their automatic updates for WordPress and Joomla!.

  • Is Windows hosting available?

    SiteGround offers Linux hosting only. They do not offer Windows hosting. 

  • What’s SiteGround’s uptime guarantee?

    SiteGround guarantees 99.9% uptime, averaged over a 12 month period. If they fail to provide that, they will provide an account credit.

    The amount of downtime will determine the value of the credit you receive. SiteGround does this proactively, so you don’t need to monitor uptime yourself. They provide an uptime calculation in their User Area for each customer.

  • What control panel does SiteGround offer?

    All plans come with cPanel. There are no extra fees for cPanel on any plan. Dedicated and cloud hosting plans also come with WHM.

  • Does SiteGround offer VPS hosting?

    SiteGround provides cloud hosting instead of VPS hosting. Cloud hosting offers very similar specifications to VPS hosting, with the ability to scale up your plan on-demand. All cloud hosting packages are fully managed.

  • Is there a reseller hosting plan?

    Yes, SiteGround has a reseller hosting plan with a scalable volume discount, so you receive a better price as your requirements increase. Resellers also benefit from a discount price on domain name registrations.

  • Does SiteGround offer management with dedicated hosting plans?

    Yes. Management is included as standard on all dedicated hosting plans.

  • What programming languages does SiteGround support?

    SiteGround supports many scripting languages, including Perl, Python, Ruby, and multiple versions of PHP, including PHP 7.

  • Can SiteGround provide specialized Magento support?

    Yes. SiteGround has a hosting plan optimized for Magento Community Edition.

    The plan includes shared hosting with CloudFlare with Railgun, free Magento install (via support or Softaculous), site transfer assistance, and specialized Magento support.

    SiteGround provides a free Magento tutorial on their website.

  • Which version of Linux will I get on my dedicated server?

    SiteGround uses Apache/Nginx on CentOS for their dedicated servers.

  • Do SiteGround plans come with a CDN?

    Yes. All SiteGround plans include CloudFlare.

  • Does SiteGround offer unlimited storage and bandwidth for shared hosting customers?

    SiteGround does not include unlimited storage with their shared hosting accounts. But the amount of storage should be adequate for most websites.

    Bandwidth is unmetered. However, SiteGround has a limit to the number of monthly users your site may host. If you hit the limit on your chosen plan, you will be asked to upgrade to the next tier.

Claire Broadley

About Claire Broadley

Claire has been creating websites for over 20 years and has been using WordPress for over ten. She is an expert in web hosting, design, HTML, and more. She lives with her husband and son in the United Kingdom.

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