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SiteGround Review: What Does Web Hosting Crafted With Care Mean For Your Site?

siteground.com
Location:Bulgaria
Founded:2004
Phone:1-800-828-9231
Address:Bulgaria: 8 Racho P. Kazandzhiata Str. Floor 3 1166, Sofia Bulgaria United States: SG Hosting Inc. 901 N. Pitt St, Suite 325 Alexandria, VA 22314 USA
Pros:
  • 24/7 Customer Service
  • WordPress Experts
Cons:
  • No Windows hosting plans

Is SiteGround the Perfect Host for Your Site?

Web Host Review: SiteGround

SiteGround is a rare beast, and a hidden gem in the web hosting market. Its commitment to innovation — particularly in shared hosting — is fast making it one of the most important hosting providers that small businesses should consider. Despite minor niggles, SiteGround eclipses many of its big rivals on most of the features small businesses need: speed, uptime, and customer support.

But SiteGround isn't perfect. Like all web hosts, it has strengths and weaknesses. You'll find a few niggles under the hood. But they aren't quite deal-breakers. And most importantly, SiteGround gives you room to experiment as your website grows.

Background

SiteGround is privately owned and was founded in 2004. It's based in Bulgaria, where it has two offices. It also has an office in Madrid, Spain.

SiteGround's website promotes different types of hosting; it offers dedicated, cloud, and VPS plans in addition to shared hosting and WordPress. Customers benefit from the basic CloudFlare CDN plan, free SSL certificates, and free daily backups of their website data on the server. Unlike some hosts, it has made sure that its shared plans are packed with features.

So far so good. But what is SiteGround really good at? Ask any customer — like me — and support will be top of their list. From experience, I've also found that uptime is impressive.

Superb Customer Support

SiteGround says that 40%+ of its customers were based outside the USA in 2013. Its global appeal is partly down to its internationalization and multilingual support.

SiteGround responds to queries from customers in English and Spanish, and its website is localized for nine territories. It offers live chat, ticketing, and phone support, with a promise to send an initial response to queries within 10 minutes.

In my experience, it does meet this promise. It sometimes takes longer to get the issue resolved, but that's generally because the issue is being passed to the right person, and the ticket sits in their queue for a little while. But in most cases, issues have been completely resolved within hours — even if they've been passed to multiple tech support operatives. And while you wait, you are kept updated.

Online ticket system - migration query screenshot

If you have a more urgent problem, there's also a live chat feature, and you can call SiteGround to speak to someone if you prefer. All support options are available 24/7, unlike some web hosts that make you wait until their office opens.

SiteGround's Shared Hosting Stands Out

SiteGround Features

  • Free transfer support
  • 99.9% uptime guarantee
  • Recommended by WordPress
  • 24/7 tech support
  • 30-day money-back guarantee
  • Free daily backup

Shared hosting is the battleground where all the best hosts compete for your attention. This is one area where SiteGround has done exceptionally well in differentiating itself from its closest competitors.

Here are five reasons why I like it:

  1. You get a number of page views as a guide to your bandwidth, and a fixed amount of disk space on the server. So you know what you have to work with. No hazy promises of "unlimited" resources.

  2. If you pay more, you're allocated a server with fewer accounts, so there's less chance you'll be slowed down by your neighbors.

  3. All shared hosting plans include managed WordPress, which is sometimes only provided as an expensive extra when you normally buy hosting. SiteGround's managed WordPress includes benefits that mirror WP Engine's features, such as the ability to create staging servers, and get core updates applied automatically.

  4. Its self-help material is pretty good — close to InMotion Hosting for knowledgebase quality.

  5. SiteGround tackles slow speeds from all angles, using SSD storage, Nginx, SuperCacher, CloudFlare CDN, and HHVM.

SiteGround's bandwidth allocations are generous, and they're marketed in terms of visitor numbers, rather than a specific figure in GB, which helps you to make a more informed decision on the plan that you need to buy. If you're coming from another host, just look at your existing logs or analytics and pick a shared hosting plan that will accommodate a little headroom.

Like practically every host, SiteGround does have acceptable use limits. If you host movies, image galleries, or audio files, your web site might be considered an excessive drain on bandwidth. If that happens, your hosting plan may be suspended while you upgrade your account. SiteGround is not unusual in this respect; most web hosts have this clause in their Terms of Service.

Concerned about security on your account? SiteGround uses CHROOT to prevent shared hosting customers from writing data to another user's account on the server. The company claims that it was one of the first to do this.

Special Features for WordPress Hosting

Along with SuperCacher, SiteGround has other cool features for WordPress power users.

In 2017, it launched its own bot protection system, powered by its own artificial intelligence algorithm. When this system was switched on, I noticed a remarkable reduction in the number of alerts from my WordPress security plugins.

This system prevents the vast majority of brute force attacks on the WordPress login screen, and it also does a good job of detecting malicious login attempts. It presents a Captcha challenge to any suspicious user; any genuine user that successfully completes the Captcha won't be blocked again. And it continually adapts to new threats.

This kind of technology is increasingly important in tackling the millions of unauthorized logins that small businesses have to deal with.

Of course, you can achieve this with a plugin for the CMS or script that you're using. But the fact that SiteGround has implemented it means that many of those malicious bots need never hit your site in the first place.

So it's a speed-booster for your site, as well as an important security feature.

SiteGround: Why Buy Hosting From Them?

  • Over 250,000 websites being hosted worldwide.
  • WhoIsHostingThis users rate SiteGround as 4.8 out of 5 – Outstanding.

Datacenter Locations

SiteGround is one of a small clutch of web hosts that offer a choice of datacenters to shared hosting customers. It's certainly worth taking advantage of this, and picking the right datacenter when you sign up.

SiteGround has datacenters in Chicago, the UK, the Netherlands, and Singapore. SiteGround says it's picked these locations because they're the most reliable. But they also offer a good global reach. Some web hosts only offer you a choice of US locations, so this is nice to see.

Remember that the datacenter you choose should primarily suit your visitors. So if you're running a business in northern Europe, the UK or Netherlands datacenters are going to prove fastest for them.

Using CloudFlare CDN will also help you to speed up content delivery irrespective of visitor location. The basic CloudFlare plan is provided by SiteGround and integrated right into cPanel, so it's very easy to get started. Once it's enabled, you can use it for all subdomains by following a few additional steps in cPanel.

Of course, if you already have a standalone CloudFlare account, you can continue to use it in the way you always have. Providing your nameservers are correctly set, you'll be good to go.

Control Panels and Self-Service

SiteGround has cPanel on all of its plans, plus WHM if appropriate. The version of cPanel you'll use is slightly customized; SiteGround has added additional features, but the core components will look familiar if you've used cPanel before, or you've seen a host review of another plan that provides it.

In addition, it has its own customer account area, which offers detailed information about your plan and — if applicable — your server. It calls this the "User's Area", and it provides easy access to the support portal and ticket system.

Support Portal and Ticket System

For my cloud VPS, I can see the following information as soon as I log in:

  • Server specifications

  • Datacenter location

  • Primary domain (which is the domain SiteGround assigns — not your own domain name)

  • cPanel and WHM username

  • Server IP

  • DNS

  • FTP and email server details

  • Backup plan

  • CloudFlare CDN status.

Some of this information is also provided in the SiteGround cPanel, but it's very helpful having it all in one place for reference.

You can also purchase standalone email, FTP, PHP, or MySQL hosting plans through this panel. SiteGround has a library of templates for Joomla, Magento, and WordPress. And it can register domains for you too, although this isn't a service that it advertises prominently.

If you need to increase the capacity of your plan, or order an additional web hosting account, you can do this within the User's Area as well.

User's Area

How Does SiteGround's Uptime Measure Up?

In my testing, SiteGround consistently exceeds its uptime guarantee of 99.9%. Over the first four months using my plan, Pingdom reported monthly uptime figures of 99.51%, 100%, 99.93%, and 99.99%.

I can't take these as a wholly accurate measure of SiteGround's uptime, because Pingdom only checks my site every 5 minutes. So if my site goes down for a second, Pingdom can't record it as less than a 5-minute outage. And I'm only looking at one server, so there are bound to be variations.

But even at face value, the downtime I've experienced has been minimal.

If you do experience downtime of more than 0.1% annually, you'll be compensated as follows:

  • 99%-99.9% uptime: 1 month of free hosting

  • Every additional 1% below 99% uptime: 1 additional month of free hosting.

Most hosts measure downtime monthly, not annually, so beware of this slight difference.

Upgrading Your Hosting Plan

If your company outgrows SiteGround's shared hosting plans, you can take advantage of its cloud hosting plans instead. Cloud host services model the traditional VPS, with a few small changes to the way they're set up and managed.

Your account will be isolated when you choose a cloud host plan, and you'll benefit from full management if things go wrong — so you don't need to know your way around a Linux server to fix problems. Management includes auto-detection of outages, as you'll see from this screenshot taken from my own account:

Auto detection of outage -- screenshot

You'll also benefit from auto-scaling on a cloud server, so your site won't go offline if you need more resources; it'll just be upgraded, and you'll be billed for the difference. This is one of the nice features of a cloud server that is likely worth the extra money for business customers.

If you don't have a lot of time to set up your own website, you could opt to use the free site builder that SiteGround provides. Just be careful: if you select the Site Builder for your account, any content you've created outside of the site builder already will be deleted. So be sure to only activate the site builder on a completely clean account, or if you're happy to lose the data that's already there.

SiteGround also offers dedicated servers, with various customizable options, including the choice of Apache or Nginx — the latter is offered for those that need the best possible speed. There's no extra charge for cPanel and WHM, and you get 5 IPs and 5 different versions of PHP. Servers all run on CentOS.

Reseller Hosting Done Differently

Reseller hosting allows businesses to create additional revenue streams by including web hosting with their services. You could also set up your own web hosting business using these plans, and white label everything, so your users won't ever see the SiteGround brand.

The core package includes 10 GB disk space, and the ability to host unlimited amounts of customers. But the pricing is a little unconventional.

Here's how the credit system works:

  • You must buy at least 5 credits to get set up as a reseller

  • One reseller credit is equal to a year's hosting for your customers; if you begin with 10 customers, you need 10 credits to activate each site for one year

  • Additional services, like domains, must be paid for by credit card

  • Resellers get discounts on space and domain registrations; the more credits you buy in one transaction, the bigger the discount will be.

So as a reseller, you don't get access to WHM. Everything is done via your SiteGround user area.

Of course, if you don't like this credit system (and you want more control over client accounts), you could just purchase a cloud VPS and use WHM with that.

The disadvantage is that you'd lose some of the best features of SiteGround's reseller package, like the ability to choose each customer's datacenter location individually.

For your customers, this kind of choice is going to be a big draw for them — so this could be a tough decision.

SiteGround Overview

This quick overview will help you went you go to compare SiteGround to other hosting companies.

Specialties

  1. WordPress hosting: SiteGround has developed impressive security and speed features that are specific to WordPress, and offers managed WordPress on all plans.

  2. Excellent global sites, English and Spanish technical support, and an international outlook.

  3. Promises 99.9% uptime but strives for better, and in our experience, it delivers on this.

Competitors

  1. InMotion Hosting: Also independently owned and targets businesses, very good help material

  2. iPage: Accessible pricing; ideal for people who want to get up and running quickly.

  3. WP Engine: For Managed WordPress, its features are hard to beat.

Migration Policy

One site migrated free within 24h, charge for additional sites.

Quality of Support Material on Website

Good.

Available Datacenters

Chicago, USA; UK; Netherlands; Singapore.

Money-Back Guarantee or Trial Period

30-day money-back guarantee.

Lowest Price

$3.95/mo using our special link.

Backup Policy

Free, but with a fee for restore. Basic and Premium options are available, but terms are complex. Restore points are automatically created when WordPress or Joomla updates are auto-applied.

Site Builder Included

Yes — free.

Pros

Innovative hosting company, datacenter choices, service and price both great.

Cons

Reseller package complex, backup plans need reworking to make the pricing much clearer.

Room for Improvement

No host is perfect, and SiteGround's got its flaws too. As I said in the introduction, I don't consider these to be deal-breakers. But it pays to be informed before signing up.

Here are five things I'd like to see SiteGround improve:

  1. Its daily server backups are free, but they are not really usable as far as customers are concerned. You'll need the Basic or Premium Backup Service to have a reliable backup system. And even then, you may have to pay for restores, depending on your plan terms. It would be good to see this flattened out into one or two simple backup options.

  2. SiteGround will only migrate one website free from your old host. After this, you'll be billed for migrations.

  3. DIY migrations using WHM are not possible on its cloud host (VPS) plans because you don't have access to the cPanel restore feature. If you have multiple cPanels to migrate, getting them all over to SiteGround is going to be expensive, since there's a flat fee for each migration.

  4. Its reseller hosting, while logical, is a web of complicated credits and discounts. You need five credits to set up, and then you'll need to assign these to your customers, and there are tiered discounts for everything else based on the number of credits you buy. It does make sense on paper, but I wonder how many serious resellers would have the patience to work this system to their advantage.

  5. If your cloud host plan is autoscaled, that additional fee sticks around forever unless you go in and cancel it yourself. Annoyingly, the autoscaled item is billed separately to your main hosting fee, resulting in tons of additional invoices.

These aren't going to trouble every SiteGround user. And when a host does well on all other counts, it's difficult to be picky.

But the backup system is one key area where I feel SiteGround could polish its offer and make it much friendlier to all customers.

Is SiteGround Right For You?

SiteGround is consistently recommended as a solid web hosting provider for small businesses. My experience is certainly good on the things that are important — uptime, support, speed, and technical capability.

With my interest in WordPress, I really like that SiteGround has invested in making its WordPress provision a cut above the rest. And I'm reassured by the fact that its technical support team is speedy.

The plan you choose will affect performance and speed to some degree. But when I've talked to SiteGround users, I've found that all plans perform well in terms of uptime and features. The customer service you get is great across the board; customers on the cheaper hosting plans appear to experience the same quality of support as those paying more.

SiteGround FAQs

If SiteGround is based in Bulgaria, will my website be slow for visitors in the US?

No; SiteGround gives you a choice of datacenter locations, so you can choose the one closest to your customers. You can also set up its free CloudFlare CDN to ensure that your site loads quickly.

What's the difference between Let's Encrypt SSL Certificates and a paid SSL certificate from another authority?

SiteGround's free SSL certificates come from Let's Encrypt, which provides trimmed down versions of the SSL certificates you buy from third parties. It has put together a help article so you can see the difference between Let's Encrypt and the competitors.

In short, these free SSL certificates are just validated on your domain, and not your company data. So they're fine for basic security, but if you're running an e-commerce store, you might want more advanced features, which means paying for an SSL certificate.

SiteGround offers an upgrade to wildcard SSL or EV SSL which are more advanced than Let's Encrypt, and more suitable for medium to large businesses that need additional features. You can purchase either of these from your User's Account once signed in.

Do I have to use WordPress on SiteGround?

No. SiteGround's optimized its service for WordPress, but you can use any application that is permissible, such as the ones it provides as 1-Click installers. That includes alternative CMSs like Joomla and Magento. You may also want to use SiteGround's site builder to create a website quickly, and without hassle.

See below for more frequently asked questions and answers!

Customer Support

I had to reach out to customer service personnel when I couldn't complete a second site migration onto my cloud hosting plan. This is a limitation of the cloud VPS because the restore function that you'd expect to see is missing.

The issue was resolved quickly — within a few hours — and I was kept informed at regular intervals while the migrations were taking place.

My plan also includes auto-detection of downtime, which works perfectly. On the rare occasion that my site has gone down due to a server issue, it's been logged and resolved before Pingdom has alerted me to the outage. That helps keep uptime solid, and reduces the amount of admin that I had to do.

If You Like This Host...

If you want managed WordPress, but you don't feel comfortable using cPanel and FTP, WP Engine is probably going to be a smoother ride for you — albeit with a higher price tag.

And if all you need is a basic shared hosting account, a plan from a big brand like iPage or BlueHost could be a compelling alternative.

For Newbies

What about newbies? If you need an extra helping hand, you need a web host that provides good self-help material. InMotion Hosting provides a good balance of business features and newbie help, making it easy to grow your site and your knowledge.

Last updated: 2018-11-14

Most Helpful Customer Reviews

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5 stars
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Was this review helpful? Yes | No

Siteground rocks. Why?

100% Uptime, knowledgeable customer support, ease of use, great cpanel, amazing server stability and unbeatable prices. Really, I have nothing bad to say...

coming from another host, this has been the choice of my "internet career". Hats off to Siteground for their amazing system. I would not host my wordpress sites anywhere else!

 

2018 Reviews of SiteGround By Our Users

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5 stars
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I switched from another ISP where I was managing about a dozen small websites for friends and acquaintances. I have found the support to be prompt and helpful. I have submitted tickets and used the live chat - both work well for me.

My sites are running faster. I'm very happy to have made the switch.

 
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5 stars
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They are very easy to work with. I switched from Bluehost when it became a big conglomerate. you get all the same features but much better support. I have had a very easy time transferring my WordPress site over from Bluehost. I also transferred my domain names and set up two more WordPress sites and several subdomains easily. When I have had questions they are helpful and quick to get to me in the chat. there have been no long waits and I have been with SiteGround for almost a year.

 
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3.5 stars
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My service ends on October 26, 2018, you sent me a billing notice in which you raise to US $ 34.94 a month when I was paying 11.95, for this reason I will not renew the service, I will move to another hosting. Thank you very much. The price is to hight. The price is to hight.

 
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Antonio was great. He wasn't able to help me personally, but let me know what the next steps would be. I appreciated his honesty and the fact that although he couldn't do anything for me himself, there was the Domain team that would be able to help, and it would be within the next 24-48 hours. I like that the emphasis was on teamwork.

 
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Thank you so much for your help today! The specialist was very prompt and fixed the problem very quickly. There seemed to be a problem with my SSL certificate.

It was telling everyone that my certificate expired the day before. But, when I researched my account, I found that my SSL was not expired. When I reached out, the specialist fixed it and my site was up and running again within less than 5 minutes.

I love SiteGround! Thank you!

 
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Best company ever!!!!! I am so happy that I switched from my other hosting company to SiteGround. The support is by far the best!!!

The fact that support gets back and knows how to help small business owners like me makes me so happy to be part of this company. Thank you!!!

 
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I've used SiteGround for the last two years, and it is great. My site is fast, no downtime, and tech support is always awesome when I have a question or an issue. I recently changed to a CRM which includes a free site, and even though I downgraded my hosting service, tech support was great, and helped me get up and running again. Love you guys!

 
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SiteGround has been a Huge help to me as a beginning blogger. Their support is exceptional and they are quick and so helpful. If you are a beginner, don't be concerned about the tech stuff, they will help you and explain everything out to you. Best hosting company for sure.

 
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SiteGrouns trulu has the best service. Not to mention, great speed and amazing support. I primarily use WordPress as a designer, but also install OpenCart and others through Cpanel. Flawless and couldn't be any easier! I host all of my customers eCommerce and WordPress shops here as well. Life and business are so much better with SiteGround!

 
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Amazing Hosting Company....We have been with Siteground for 2 years hosting multiple domains. We cannot say enough to thank them for the quality of service and support they have offered when we have needed them. We would highly recommend Siteground as a hosting partner. Exceptional quality, service and value for money. 10/10.

 
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Even though, I'm going to migrate my domain to some other hosting. But I still give SiteGround a 5 stars rate. It's an amazing and trustable company.

The only reason I want to migrate to another is that after the first year they are going to charge me triple in compare to the first time and unfortunately I can't afford it. But still five stars you deserve SiteGround and the team behind it.

 
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Support is Phenomenal and I've had great help every time I've needed it. I've had zero downtime on my web sites and the only time I've needed help is to migrate (which they did for me) and sort things I did wrong when setting up my forwarding email. I highly recommend them.

 
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Siteground is simply the best host I've ever used. 5 star customer service and they are always fast and responsive to help. The site runs fast and smooth and I've never had a single server outage or problem. I recommend them to everyone I know. Couldn't be happier with their service!

 
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Siteground is hands down the best hosting company I have ever worked with. This is the 4th or 5th company I have had hosting with and they exceed expectations. Support is Excellent and Fast, they have features you would normally pay other hosting companies for and ones that you will not find elsewhere.

Uptime is great. Site speed is excellent. But support is certainly here they win for me.

Have never once contacted support, even where something is my issue to fix, and not gotten help. They are excellent.

 
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Alexander was truly so helpful. I couldn't figure out how to transfer my backup at all and he helped me from start to finish with extremely detailed instructions. If I ever need help again I only hope that I am able to receive support from him. No wonder SiteGround has such a good reputation.

 
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fantastic help and fantastic support Thanks to Bozidar for his help with dns settings and setup of WordPress on the SiteGround. He was very professional and answered all of my questions. SiteGround is one of the best in the world hosting because have a good support Thanks a lot SD

 
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5 stars
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I am a developer and I had some issue with hosting File upload limit and it was resolved with in a few minutes just after talking with support. Where as on some other host (iPage) I had to go through many support agents and spend hours to get the issue resolved.

 
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They really have got their stuff together when other hosts are having outages and poor performance on similar priced plans. The support is excellent and I didn't have to go through basics first :) I had a quite complex subdomain and DNS issue that a lot of support technicians may have to pass up the line which is ok. I have had multiple support requests other than this one and so I am not new here. My site runs well fast and is brill!

 
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Siteground customer support and technical support staff are Amazing! They help me quickly and efficiently. It's amazing to contact them and get help right away.

The best part is the help I get is from people who Actually know what they are talking about. No scripts, no middle men, just solid useful help.

 
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I have been using SiteGround for many years now, and I have been very happy with them. Our sites rarely experience downtime, and when they do, support is knowledgeable and on it, getting it resolved almost immediately. Anytime someone asks me for a website host, I choose SiteGround.

I am here until they kick me out! Thanks SiteGround!

 
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I am very impressed with SiteGround's 24/7 chat support technicians. I've had an ongoing problem of being unable to publish my sites and have spent time online chat several days this week. Each chat was beneficial and helped, and finally tonight we were able to isolate and find a solution in the FTP area of cpanel.

I have chatted with Claudia S., Juan Carlos, Pavlin I., Teodor A., and Pavel T. in turn. Each and all of those fine technicians have been polite, respectful, kind, efficient, knowledgeable, and quite capable in solving the particular problem of the moment.

I love iChat because you can usually resolve an issue in a short time and get on with your work. Congratulations on hiring such an excellent crew!

 
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One of the most amazing Hosting Services! Probably my favorite part is the free website transfer service and the SiteGround Caching Plugin for WordPress, which both do a flawless job. But most important is the customer service.

I've never experienced such a good chat support before. It doesn't matter how minor or big your problem is, the customer service on SiteGround always helps you to get your job done. I truly appreciate that!

 
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11//10/2018 the night I got so worried, after a huge mis-configuration and changes with my setting. I completely messed up my site. My site got crashed, a huge word popped "500 internal server error " my mind also crashed after seeing that, I was worried since I am very non-technical person.

So I tried to reach the site-ground support, I expected it would take 5 to 20 minutes. But I got a response in just 8 sec. exactly 8 sec.

unlike other host. SiteGround support are amazing. They are like god, you can get there support anytime and anywhere.

I am very happy and lucky to choose SiteGround. they have been a great help in growing my site and business.

 
Screenshot of https://sarah-moyer.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I launched the new site, moving from old host to SiteGround. It was such a blessing! Support gave me tips on process, and links to WordPress replace plugin to assist with moving URLs over to domain at launch.

On the day of launch, SiteGround support stayed with me on chat as the moved the site over. They were so helpful, giving me support and guidance while I was able to do the work. Also, they checked settings, etc, to be sure things were going well. So grateful!

 
Screenshot of http://carissamagras.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

I have used practically every domain/hosting company out there (GoDaddy, HostGator, BlueHost, etc.), and Site Ground by far exceeds everyone in quality and speed of customer support, and in reliability and speed of website hosting. There is almost never a wait time for support, and the representatives actually help solve my issues (compared to other companies that follow an irrelevant script or battle language barriers, leaving me super frustrated and feeling like my time has been wasted). SiteGround is a little more expensive for their domains than other companies, but the peace of mind their support team and website uptime reliability brings me is Well worth every extra penny.

 
Screenshot of http://www.thebadblogger.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

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I really love SiteGround, I had tried using other hosting but in the end I always come back here, I really like the support here, I had not yet seen any support in SiteGround that had disappoint me. To be honest I had use HostGator, SiteRubix and Blue Host, I had transfer all my sites to Siteground now and I'm going to stay here till the internet die.

 
Screenshot of thekildareway.ca
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

The Customer Support is by far the best I have ever experience from a company. Seriously. I've had a few minor issues with transferring my WordPress site from one server to another, and the Siteground team has helped me through every single step.

Ivaylo was beyond helpful and helped me through the entire process. SiteGround's customer service is a game changer.

 
Screenshot of http://www.spanishlca.com
4.5 stars
Support
5 stars
Features
4 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

The customer support representative Radostin P. was very knowledgable, patient and helpful. He guided me step by step, and solved my problem.
SiteGround customer service is excellent. I've already contacted you three times, and they were all super helpful. I love the chat support, since I can solve your issues in real time without having to call!

 
Screenshot of http://www.earphoneking.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

The service of SiteGround is amazing. They are able to respond quickly, friendly, and to the point. Multiple times I used the customer service, which all times left me with a happy feeling about how good they help me out.

To everyone who is looking for a high quality hosting provider, go for SiteGround. Amazing website speed and amazing customer service.

 
Screenshot of https://inaday.ie
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I used to be with a few different hosting company, switched to SiteGround from a premium WP hosting provider. Must say, I'm not a bit sorry. Always fabulous support, experienced no downtime in the past 1.5y, and happy with all the features I'm currently using for myself and my clients.

 
Screenshot of http://www.brusa.pro
5 stars
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5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I really like how fast and reliable the customer service was, took about 2 minutes to solve my situation and also to direct my problem to the right department. I'm impressed with the knowledge of Petar. ( the customer service person). Again.

Thanks for the help, really fast. Concord,California
Fabio Name

 
Screenshot of http://annebingham.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Six weeks ago I moved from my old web host to SiteGround on the basis of a strong positive review from a friend, the fact that SiteGround is one of the web hosts suggested by WordPress, and independent (as far as I could tell) reviews online. I was especially interested in the fact that SiteGround has chat support. The chat support feature has been amazing.

I have just enough tech knowledge to know what I don't know. I usually find phone support stressful, especially if the person on the other end is not a native speaker of English. However, I have used SiteGround's chat option about 10 times so far--for questions about how to initiate the transfer of my domain hosting, some issues in getting my email to work (Pebcak errors, not SiteGround issues), some questions about checking my spam filter, and most recently, finding out how to start re-doing my website in WordPress without taking down the old site until I had the new one perfected.

Even though their names lead me to suspect that 9 out of 10 of the tech people who have helped me are located in Central Europe, I would never have guessed from their communication that they were not native speakers of American English. In addition, they come across as eager to help and invested in finding the best solution to my problem. I have always left the chat session feeling reassured that I made the right decision by moving my web host to SiteGround.

 
Screenshot of http://cultura52.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Quick and efficient support with a great service team whenever I need it. Every time I have an issue, weather support wise or billing wise, there is someone in the support team willing, very helpful and actually taking care of my needs without any of the typical customer support BS you get almost anywhere nowadays.

 
Screenshot of https://carlmacki.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Thanks very much for Siteground Customer Service. We are extremely pleased with the customer support we receive from SiteGround. Gabriela was patient and able to answer my concerns quickly and without hassle!

We had a problem with another provider and Gabriela helped with the DNS Records. It's all good now!

 
Screenshot of http://www.wheretonowgenealogy.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

The two times I have had to contact customer support (usually wee morning or late evening) I have always gotten through quickly and received the most efficient and pleasant service. The first was during the initial setup and the tech walked me through the simple things I didn't understand without making me feel like an idiot. Then today, Angela very quickly repaired an expired certificate so that my site was again Chrome friendly.

My only criticism is that if there was some communication about my expired certificate, it got buried among the marketing or "site updated" emails and I missed it. If there wasn't a communication about it - then maybe that's something they can implement!

 
5 stars
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5 stars
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5 stars
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5 stars
Value
4 stars

Was this review helpful? Yes | No

I've been a customer for several years now. You host all my reseller accounts. I thought your hosting tools were very intuitive and that's why I starting using Siteground.

But then I discovered your support services and agents. They blew my mind then and they still do. I just had another great experience with your support team. (Emil was fantastic.) Your customer service is the best in the industry IMO. ~Peace!!!

 
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

Was this review helpful? Yes | No

I have used a number of hosting accounts over the past few years and SiteGround really is my preferred choice. The support cannot be faulted - they always have an answer and will keep me updated with progress if it something they are working on behind the scenes for me. I don't think I've ever experienced customer service like it! Thanks team.

 
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

Was this review helpful? Yes | No

Amazing technical support. The best. Every support agent I speak to knows their stuff and they are always on hand.

I'm a complete layman when it comes to computers and they teach you as well as being extremely polite, fun and helpful. Highly recommended, so no need to look any further :)

 
5 stars
Support
5 stars
Features
5 stars
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5 stars
Value
5 stars

Was this review helpful? Yes | No

I just moved over from Hostgator. The refused to give me any refund at all even though their servers deleted my site entirely including all backups. Their support gave me excuse after excuse and the site was down for 4 days.

Finally they resolved the issue, but by then I had lost all confidence. They sent me email telling me their tech support agent has given me bad information and would be going for no training. I moved the site to siteground and discovered that I can install free Ssl's directly from Let's Encrypt, which was costing me $10 per incident on hostgator.

I've used your support 3 times so far and each time they have been very, very helpful. So far, I'm impressed and already noticing a big difference.

 
5 stars
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5 stars
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5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Siteground is the absolute best! Uptime, support as well as ease of use, had some bad experiences with hosts before, but these guys are Amazing! They have helped with migrating glitches and DNS settings, support is really fast and easy to talk to.

Their c-panel is not from the ark like some host, nice clean modern, easy to find what you need. Also setting up SSL certificates is a breeze!

 
Screenshot of http://sjrsolutions.co.uk/
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I would just like to thank your support Guy Deni for helping me renew a domain which I had let expire. My company SjRsolutions prides itself on providing a first class service and that can certainly be said about Deni and SiteGround. Deni looked into how long my domain had expired for and managed to get it renewed for me even though it had expired in October of last year.

I would like to thank Deni and Siteground for not only saving me the extra cost which may have been levied by Nominet but also so sorting it in a very efficient and timely manner. Yours faithfully
Simon Reed
SjRsolutions
SEO, Social, Web design
www.sjrsolutions.co.uk
07554 000806

 
Screenshot of http://digitroy.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Certainly recommended, absolutely excellent customer service. Quick, effective, polite! All you need!

I talked to Rudy C. on chat on 26/12/2017 and he helped me quickly and in a very polite manner, he was very understanding. Many thanks for the service and I will recommend SiteGround to friends and family in the future! Thank you again

 
Screenshot of http://janobyl.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I really like the help from siteground, they are quick and responsive to the complaints and problems I have experienced so far, easy to difficult problems. Thank you and continue this best service. note: for the future I suggest for the price is reduced a bit, because for newbie like me who just learned a little expensive. Hehe thank you

 
Screenshot of http://reck.us
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

SG is consistantly exceeding any experience I had with various hosts! SG makes hosting a pleasure, your techs are kind, knowledgeable and that wait is typically short. The wait used to be even shorter, but still, in order to provide such high level service, it is worth a short wait for sure.

Thanks for your great service delivery!!! Peter Reck

 
Screenshot of http://www.simplybecreative.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

So super thrilled with Siteground. I was having some issues with transferring over my entire account from another host and they went above and beyond to make it right. Special thanks to Elena for her proactive responses. I've been transferring all my clients to Siteground and now I'm proud to say I made the right decision.

 
Screenshot of http://davidbosley.com
4 stars
Support
2 stars
Features
5 stars
Uptime
5 stars
Value
3 stars

Was this review helpful? Yes | No

I moved all of my websites (not many but growing) from Fat Cow because of their horrible tech support. And at first I bragged about how great the support is. No.1 priority for a guy like me.

Now I have to jump thru hoops, go though 6 questions and buttons and then wait in line. At present not very happy with Siteground. Please make your support better. And easier.

 
Screenshot of https://www.hydroponicntingz.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

This was fast and helpful. A1 service. Thank you guys. I'm a new ecommerce website builder/ owner and love quick and fast problem solving which Site ground supports. Site ground support is very willing to help and is a great hosting service. They take there time to answer you correctly. They're also a very profession and honest hosting company, they work well with word press and that's always a plus in my book.

 
Screenshot of http://raywebmedia.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I am with Siteground for 4 years. I needed some host that supports Magento since my 2 previous hosts did not support it. I didn't expect to stay that long since my experience with previous hosts is that they go bad after 2 years or less.

I guess they are not paying the same attention to old clients instead they focus all efforts to attract new ones. After 4 years I haven't noticed that with Siteground. They are as good as on day one.

Last year I migrate all my web sites and now Siteground is the only host I am using. Recently I added another account for north america. I haven't checked out any other companies since here I have all that I need.

 
Screenshot of http://ovalteam.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

SiteGround Rocks! Because they solve always my problem. Its my 3rd year now from this great hosting.

So far they're always there when I needed them. They always on the look for the help they can give and even generous for the extension if they give me a deadline on renewals :) . 5 stars to the number one Web hosting in the world!

 
Screenshot of http://niagaraseniorsmoving.ca
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I've been hosted with SiteGround for 2 years now, after getting tired of constant downtime and speed issues from one of the "big guys". Excellent technical support team -- very patient. Tools and services are top notch. I'm using their "GoGeek" plan, which seems to be perfect for what we need (web hosting + a self-hosted CRM app.) Highly recommended.

 

Most Popular SiteGround Hosting Plans

StartUp GrowBig GoGeek
Disk Space 10GB 20GB 30GB
Bandwidth Unlimited Unlimited Unlimited
Price $3.95/mo $7.95/mo $14.95/mo
View Plan View Plan View Plan

All SiteGround Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
StartUp Shared
  • WordPress
  • PHP
  • Firewall
  • PostgreSQL
  • CentOS
  • Python
10GB Unlimited $3.95/month
Usual price:
GrowBig Shared
  • WordPress
  • PHP
  • Firewall
  • PostgreSQL
  • CentOS
  • Python
20GB Unlimited $7.95/month
Usual price:
GoGeek Shared
  • WordPress
  • PHP
  • Firewall
  • PostgreSQL
  • CentOS
  • Python
30GB Unlimited $14.95/month
Usual price:
Entry Cloud Cloud
  • WordPress
  • PHP
  • Cloud
  • Firewall
  • WHM
  • PostgreSQL
20GB 5TB $60.00/month
Usual price:
Business Cloud Cloud
  • WordPress
  • PHP
  • Cloud
  • Firewall
  • WHM
  • PostgreSQL
40GB 5TB $80.00/month
Usual price:
Business Cloud Plus Cloud
  • WordPress
  • PHP
  • Cloud
  • Firewall
  • WHM
  • PostgreSQL
60GB 5TB $100.00/month
Usual price:
Enterprise Cloud Cloud
  • WordPress
  • PHP
  • Cloud
  • Firewall
  • WHM
  • PostgreSQL
80GB 5TB $140.00/month
Usual price:
Reseller Hosting Reseller
  • WordPress
  • PHP
  • Firewall
  • PostgreSQL
  • Python
  • Linux
10GB $42.00/month
Usual price:
Entry Server Dedicated Hosting Dedicated
  • WordPress
  • PHP
  • Dedicated Server
  • Firewall
  • WHM
  • PostgreSQL
500GB 5TB $229.00/month
Usual price:
Power Server Dedicated Hosting Dedicated
  • WordPress
  • PHP
  • Dedicated Server
  • Firewall
  • WHM
  • PostgreSQL
1TB 5TB $329.00/month
Usual price:
Enterprise Server Dedicated Hosting Dedicated
  • WordPress
  • PHP
  • Dedicated Server
  • Firewall
  • WHM
  • PostgreSQL
2GB 5TB $429.00/month
Usual price:

SiteGround Frequently Asked Questions

  • What is SiteGround com?

    SiteGround.com is a web hosting company that offers a range of hosting services, including shared, cloud, and dedicated hosting.

    The company is located in Sofia, Bulgaria. It has datacenters in Chicago, London, and Amsterdam.

  • Can I choose a datacenter location?

    Yes. SiteGround uses datacenters in Chicago, London, Amsterdam and Singapore. If you sign up for a dedicated hosting plan, you can choose the continent that your server is located in.

  • Is there a money-back guarantee?

    Yes. There is a 30-day money-back guarantee. You can cancel your service within the first 30 days and receive a full refund.

    The money-back guarantee does not cover cloud or dedicated hosting, and there are some restrictions on reseller plans. You must raise your request through the User Area to claim your refund.

  • What payment methods does SiteGround accept?

    SiteGround accepts payment by VISA and MasterCard. Payments must be made for one, two or three years' service.

    However, if you want to trial its service, you can also pay for one month before committing to a longer contract.

  • Will SiteGround back up my website?

    SiteGround stores 30 backup copies of your website at any time. Crucially, these backups are user-accessible, so you can restore them yourself from cPanel.

    Many hosts don't allow you to access their backups, so this is a good feature to have. You can also create manual backups through cPanel at any time.

  • Does SiteGround offer free site migration?

    Yes, SiteGround will migrate one existing website free of charge, without downtime. This includes WordPress websites.

    If you need more help, SiteGround provides 24/7 support to get you up and running quickly. If you need help moving your domain to SiteGround, it has step-by-step tutorials in its help center.

  • Does it offer one-click installers?

    SiteGround has WordPress and Joomla! auto-installers, so you can get your site up and running within a few minutes.

    It also has an automatic updater tool, a caching feature (Premium plans only), and the ability to create staging instances.

    The host offers multiple tutorials, as well as free themes for both platforms. All of these resources are available via its website.

    You can also access more than 230 one-click installer scripts via Softaculous.

    Note that Fantastico has been discontinued by SiteGround. If you don't want to create a Joomla! or WordPress site, you can use the SiteGround website builder to build a site using templates. 

  • How does SiteGround secure web hosting accounts?

    SiteGround isolates shared hosting accounts from each other, which prevents malware from spreading from one shared hosting customer to the next. The company has also rolled out more than 800 custom firewall rules to prevent malicious hacks.

    You should still take measures to keep your website safe from hacking, including using a strong password for your account, and taking advantage of its automatic updates for WordPress and Joomla!.

  • Is Windows hosting available?

    SiteGround offers Linux hosting only. It does not offer Windows hosting. 

  • What's SiteGround's uptime guarantee?

    SiteGround guarantees 99.9% uptime, averaged over a 12 month period. If it fails to provide that, it will provide an account credit.

    The amount of downtime will determine the value of the credit you receive. SiteGround does this proactively, so you don't need to monitor uptime yourself. It provides an uptime calculation in its User Area for each customer.

  • What control panel does SiteGround offer?

    All plans come with cPanel. There are no extra fees for cPanel on any plan. Reseller, dedicated, and cloud hosting plans also come with WHM.

  • Does SiteGround offer VPS hosting?

    SiteGround provides cloud hosting instead of VPS hosting. Cloud hosting offers very similar specifications to VPS hosting, with the ability to scale up your plan on demand. All cloud hosting packages are fully managed.

  • Is there a reseller hosting plan?

    Yes, SiteGround has a reseller hosting plan with a scalable volume discount, so you receive a better price as your requirements increase. Resellers also benefit from a discount price on domain name registrations.

  • Does SiteGround offer management with dedicated hosting plans?

    Yes. Management is included as standard on all dedicated hosting plans.

  • What programming languages does SiteGround support?

    SiteGround supports many scripting languages, including Perl, Ruby on Rails, and multiple versions of PHP, including PHP 7. It also supports Python, but you'll need to run Python scripts inside the cgi-bin folder. 

  • Can SiteGround provide specialised Magento support?

    Yes. SiteGround has a hosting plan optimized for Magento Community Edition.

    The plan includes shared hosting with CloudFlare and Railgun, free Magento install (via support or Softaculous), free site transfer from another host, and specialized Magento support.

    SiteGround provides free Magento tutorials on its website.

  • Which version of Linux will I get on my dedicated server?

    SiteGround uses Apache/Nginx and CentOS on its dedicated servers.

  • Do SiteGround plans come with a CDN?

    Yes. All SiteGround plans include CloudFlare.

  • Does SiteGround offer unlimited storage and bandwidth for shared hosting customers?

    No. SiteGround does not include unlimited storage and bandwidth with its shared hosting accounts.

    The limits it has set are adequate for the vast majority of use cases. If you hit the limit on your chosen plan, you will be asked to upgrade to the next tier.

Who Are The Most Popular SiteGround Alternatives?

Overall 5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
4.5 stars
Visit SiteGround

Price Comparison

SiteGround$3.95
BlueHost$2.75
InMotion Hosting$3.99
A2 Hosting$3.92
HostPapa$3.95
HostGator$2.75

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