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SiteGround Review: What Does Web Hosting Crafted With Care Mean For Your Site?

siteground.com
Location:Bulgaria
Founded:2004
Phone:1-800-828-9231
Address:8 Racho P. Kazandzhiata Str. Floor 3, 1166, Sofia Bulgaria SG Hosting Inc. 901 N. Pitt St, Suite 325 Alexandria, 22314 VA USA
Pros:
  • 24/7 Customer Service
  • WordPress Experts
Cons:
  • No Windows hosting plans

Is SiteGround the Perfect Host for Your Site?

SiteGround is a rare beast, and a hidden gem in the web hosting market. Its commitment to innovation — particularly in shared hosting — is fast making it one of the most important hosting providers that small businesses should consider. Despite minor niggles, SiteGround eclipses many of its big rivals on most of the features small businesses need: speed, uptime, and customer support.

But SiteGround isn't perfect. Like all web hosts, it has strengths and weaknesses. You'll find a few niggles under the hood. But they aren't quite deal-breakers. And most importantly, SiteGround gives you room to experiment as your website grows.

Background

SiteGround is privately owned, and was founded in 2004. It's based in Bulgaria, where it has two offices. It also has an office in Madrid, Spain.

SiteGround's website promotes different types of hosting; it offers dedicated, cloud, and VPS plans in addition to shared hosting and WordPress. Customers benefit from the basic CloudFlare CDN plan, free SSL certificates, and free daily backups of their website data on the server. Unlike some hosts, it has made sure that its shared plans are packed with features.

So far so good. But what is SiteGround really good at? Ask any customer — like me — and support will be top of their list. From experience, I've also found that uptime is impressive.

Superb Customer Support

SiteGround says that 40%+ of its customers were based outside the USA in 2013. Its global appeal is partly down to its internationalization and multilingual support.

SiteGround responds to queries from customers in English and Spanish, and its website is localized for nine territories. It offers live chat, ticketing, and phone support, with a promise to send an initial response to queries within 10 minutes.

In my experience, it does meet this promise. It sometimes takes longer to get the issue resolved, but that's generally because the issue is being passed to the right person, and the ticket sits in their queue for a little while. But in most cases, issues have been completely resolved within hours — even if they've been passed to multiple tech support operatives. And while you wait, you are kept updated.

Online ticket system - migration query screenshot

If you have a more urgent problem, there's also a live chat feature, and you can call SiteGround to speak to someone if you prefer. All support options are available 24/7, unlike some web hosts that make you wait until their office opens.

SiteGround's Shared Hosting Stands Out

SiteGround Features

  • Free transfer support
  • 99.9% uptime guarantee
  • Recommended by WordPress
  • 24/7 tech support
  • 30-day money-back guarantee
  • Free daily backup

Shared hosting is the battleground where all the best hosts compete for your attention. This is one area where SiteGround has done exceptionally well in differentiating itself from its closest competitors.

Here are five reasons why I like it:

  1. You get a number of pageviews as a guide to your bandwidth, and a fixed amount of disk space on the server. So you know what you have to work with. No hazy promises of "unlimited" resources.

  2. If you pay more, you're allocated a server with fewer accounts, so there's less chance you'll be slowed down by your neighbors.

  3. All shared hosting plans include managed WordPress, which is sometimes only provided as an expensive extra when you normally buy hosting. SiteGround's managed WordPress includes benefits that mirror WP Engine's features, such as the ability to create staging servers, and get core updates applied automatically.

  4. Its self-help material is pretty good — close to InMotion Hosting for knowledgebase quality.

  5. SiteGround tackles slow speeds from all angles, using SSD storage, Nginx, SuperCacher, CloudFlare CDN, and HHVM.

SiteGround's bandwdth allocations are generous, and they're marketed in terms of visitor numbers, rather than a specific figure in GB, which helps you to make a more informed decision on the plan that you need to buy. If you're coming from another host, just look at your existing logs or analytics and pick a shared hosting plan that will accommodate a little headroom.

Like practically every host, SiteGround does have acceptable use limits. If you host movies, image galleries, or audio files, your web site might be considered an excessive drain on bandwidth. If that happens, your hosting plan may be suspended while you upgrade your account. SiteGround is not unusual in this respect; most web hosts have this clause in their Terms of Service.

Concerned about security on your account? SiteGround uses CHROOT to prevent shared hosting customers from writing data to another user's account on the server. The company claims that it was one of the first to do this.

Special Features for WordPress Hosting

Along with SuperCacher, SiteGround has other cool features for WordPress power users.

In 2017, it launched its own bot protection system, powered by its own artificial intelligence algorithm. When this system was switched on, I noticed a remarkable reduction in the number of alerts from my WordPress security plugins.

This system prevents the vast majority of brute force attacks on the WordPress login screen, and it also does a good job of detecting malicious login attempts. It presents a Captcha challenge to any suspicious user; any genuine user that successfully completes the Captcha won't be blocked again. And it continually adapts to new threats.

This kind of technology is increasingly important in tackling the millions of unauthorized logins that small businesses have to deal with.

Of course, you can achieve this with a plugin for the CMS or script that you're using. But the fact that SiteGround has implemented it means that many of those malicious bots need never hit your site in the first place.

So it's a speed-booster for your site, as well as an important security feature.

SiteGround: Why Buy Hosting From Them?

  • Over 250,000 websites being hosted worldwide.
  • WhoIsHostingThis users rate SiteGround as 4.8 out of 5 – Outstanding.

Datacenter Locations

SiteGround is one of a small clutch of web hosts that offer a choice of datacenters to shared hosting customers. It's certainly worth taking advantage of this, and picking the right datacenter when you sign up.

SiteGround has datacenters in Chicago, the UK, the Netherlands, Italy, and Singapore. SiteGround says it's picked these locations because they're the most reliable. But they also offer a good global reach. Some web hosts only offer you a choice of US locations, so this is nice to see.

Remember that the datacenter you choose should primarily suit your visitors. So if you're running a business in northern Europe, the UK or Netherlands datacenters are going to prove fastest for them.

Using CloudFlare CDN will also help you to speed up content delivery irrespective of visitor location. The basic CloudFlare plan is provided by SiteGround and integrated right into cPanel, so it's very easy to get started. Once it's enabled, you can use it for all subdomains by following a few additional steps in cPanel.

Of course, if you already have a standalone CloudFlare account, you can continue to use it in the way you always have. Providing your nameservers are correctly set, you'll be good to go.

Control Panels and Self-Service

SiteGround has cPanel on all of its plans, plus WHM if appropriate. The version of cPanel you'll use is slightly customized; SiteGround has added additional features, but the core components will look familiar if you've used cPanel before, or you've seen a host review of another plan that provides it.

In addition, it has its own customer account area, which offers detailed information about your plan and — if applicable — your server. It calls this the "User's Area", and it provides easy access to the support portal and ticket system.

Support Portal and Ticket System

For my cloud VPS, I can see the following information as soon as I log in:

  • Server specifications

  • Datacenter location

  • Primary domain (which is the domain SiteGround assigns — not your own domain name)

  • cPanel and WHM username

  • Server IP

  • DNS

  • FTP and email server details

  • Backup plan

  • CloudFlare CDN status.

Some of this information is also provided in the SiteGround cPanel, but it's very helpful having it all in one place for reference.

You can also purchase standalone email, FTP, PHP, or MySQL hosting plans through this panel. SiteGround has a library of templates for Joomla, Magento, and WordPress. And it can register domains for you too, although this isn't a service that it advertises prominently.

If you need to increase the capacity of your plan, or order an additional web hosting account, you can do this within the User's Area as well.

User's Area

How Does SiteGround's Uptime Measure Up?

In my testing, SiteGround consistently exceeds its uptime guarantee of 99.9%. Over the first four months using my plan, Pingdom reported monthly uptime figures of 99.51%, 100%, 99.93%, and 99.99%.

I can't take these as a wholly accurate measure of SiteGround's uptime, because Pingdom only checks my site every 5 minutes. So if my site goes down for a second, Pingdom can't record it as less than a 5 minute outage. And I'm only looking at one server, so there are bound to be variations.

But even at face value, the downtime I've experienced has been minimal.

If you do experience downtime of more than 0.1% annually, you'll be compensated as follows:

  • 99%-99.9% uptime: 1 month of free hosting

  • Every additional 1% below 99% uptime: 1 additional month of free hosting.

Most hosts measure downtime monthly, not annually, so beware of this slight difference.

Upgrading Your Hosting Plan

If your company outgrows SiteGround's shared hosting plans, you can take advantage of its cloud hosting plans instead. Cloud host services model the traditional VPS, with a few small changes to the way they're set up and managed.

Your account will be isolated when you choose a cloud host plan, and you'll benefit from full management if things go wrong — so you don't need to know your way around a Linux server to fix problems. Management includes auto-detection of outages, as you'll see from this screenshot taken from my own account:

Auto detection of outage -- screenshot

You'll also benefit from auto-scaling on a cloud server, so your site won't go offline if you need more resources; it'll just be upgraded, and you'll be billed for the difference. This is one of the nice features of a cloud server that is likely worth the extra money for business customers.

If you don't have a lot of time to set up your own website, you could opt to use the free site builder that SiteGround provides. Just be careful: if you select the Site Builder for your account, any content you've created outside of the site builder already will be deleted. So be sure to only activate the site builder on a completely clean account, or if you're happy to lose the data that's already there.

SiteGround also offers dedicated servers, with various customizable options, including the choice of Apache or Nginx — the latter is offered for those that need the best possible speed. There's no extra charge for cPanel and WHM, and you get 5 IPs and 5 different versions of PHP. Servers all run on CentOS.

Reseller Hosting Done Differently

Reseller hosting allows businesses to create additional revenue streams by including web hosting with their services. You could also set up your own web hosting business using these plans, and white label everything, so your users won't ever see the SiteGround brand.

The core package includes 10 GB disk space, and the ability to host unlimited amounts of customers. But the pricing is a little unconventional.

Here's how the credit system works:

  • You must buy at least 5 credits to get set up as a reseller

  • One reseller credit is equal to a year's hosting for your customers; if you begin with 10 customers, you need 10 credits to activate each site for one year

  • Additional services, like domains, must be paid for by credit card

  • Resellers get discounts on space and domain registrations; the more credits you buy in one transaction, the bigger the discount will be.

So as a reseller, you don't get access to WHM. Everything is done via your SiteGround user area.

Of course, if you don't like this credit system (and you want more control over client accounts), you could just purchase a cloud VPS and use WHM with that.

The disadvantage is that you'd lose some of the best features of SiteGround's reseller package, like the ability to choose each customer's datacenter location individually.

For your customers, this kind of choice is going to be a big draw for them — so this could be a tough decision.

SiteGround Overview

This quick overview will help you went you go to compare SiteGround to other hosting companies.

Specialties

  1. WordPress hosting: SiteGround has developed impressive security and speed features that are specific to WordPress, and offers managed WordPress on all plans.

  2. Excellent global sites, English and Spanish technical support, and an international outlook.

  3. Promises 99.9% uptime but strives for better, and in our experience, it delivers on this.

Competitors

  1. InMotion Hosting: Also independently owned and targets businesses, very good help material

  2. iPage: Accessible pricing; ideal for people who want to get up and running quickly.

  3. WP Engine: For Managed WordPress, its features are hard to beat.

Migration Policy

One site migrated free within 24h, charge for additional sites.

Quality of Support Material on Website

Good.

Available Datacenters

Chicago, USA; UK; Netherlands; Italy; Singapore.

Money-Back Guarantee or Trial Period

30-day money-back guarantee.

Lowest Price

$3.95/mo using our special link.

Backup Policy

Free, but with fee for restore. Basic and Premium options are available, but terms are complex. Restore points are automatically created when WordPress or Joomla updates are auto-applied.

Site Builder Included

Yes — free.

Pros

Innovative hosting company, datacenter choices, service and price both great.

Cons

Reseller package complex, backup plans need reworking to make the pricing much clearer.

Room for Improvement

No host is perfect, and SiteGround's got its flaws too. As I said in the introduction, I don't consider these to be deal-breakers. But it pays to be informed before signing up.

Here are five things I'd like to see SiteGround improve:

  1. Its daily server backups are free, but they are not really usable as far as customers are concerned. You'll need the Basic or Premium Backup Service to have a reliable backup system. And even then, you may have to pay for restores, depending on your plan terms. It would be good to see this flattened out into one or two simple backup options.

  2. SiteGround will only migrate one website free from your old host. After this, you'll be billed for migrations.

  3. DIY migrations using WHM are not possible on its cloud host (VPS) plans because you don't have access to the cPanel restore feature. If you have multiple cPanels to migrate, getting them all over to SiteGround is going to be expensive, since there's a flat fee for each migration.

  4. Its reseller hosting, while logical, is a web of complicated credits and discounts. You need five credits to set up, and then you'll need to assign these to your customers, and there are tiered discounts for everything else based on the amount of credits you buy. It does make sense on paper, but I wonder how many serious resellers would have the patience to work this system to their advantage.

  5. If your cloud host plan is autoscaled, that additional fee sticks around forever unless you go in and cancel it yourself. Annoyingly, the autoscaled item is billed separately to your main hosting fee, resulting in tons of additional invoices.

These aren't going to trouble every SiteGround user. And when a host does well on all other counts, it's difficult to be picky.

But the backup system is one key area where I feel SiteGround could polish its offer and make it much friendlier to all customers.

Is SiteGround Right For You?

SiteGround is consistently recommended as a solid web hosting provider for small businesses. My experience is certainly good on the things that are important — uptime, support, speed, and technical capability.

With my interest in WordPress, I really like that SiteGround has invested in making its WordPress provision a cut above the rest. And I'm reassured by the fact that its technical support team is speedy.

The plan you choose will affect performance and speed to some degree. But when I've talked to SiteGround users, I've found that all plans perform well in terms of uptime and features. The customer service you get is great across the board; customers on the cheaper hosting plans appear to experience the same quality of support as those paying more.

SiteGround FAQs

If SiteGround is based in Bulgaria, will my website be slow for visitors in the US?

No; SiteGround gives you a choice of datacenter locations, so you can choose the one closest to your customers. You can also set up its free CloudFlare CDN to ensure that your site loads quickly.

What's the difference between Let's Encrypt SSL Certificates and a paid SSL certificate from another authority?

SiteGround's free SSL certificates come from Let's Encrypt, which provides trimmed down versions of the SSL certificates you buy from third parties. It has put together a help article so you can see the difference between Let's Encrypt and the competitors.

In short, these free SSL certificates are just validated on your domain, and not your company data. So they're fine for basic security, but if you're running an e-commerce store, you might want more advanced features, which means paying for an SSL certificate.

SiteGround offers an upgrade to wildcard SSL or EV SSL which are more advanced than Let's Encrypt, and more suitable for medium to large businesses that need additional features. You can purchase either of these from your User's Account once signed in.

Do I have to use WordPress on SiteGround?

No. SiteGround's optimized its service for WordPress, but you can use any application that is permissible, such as the ones it provides as 1-Click installers. That includes alternative CMSs like Joomla and Magento. You may also want to use SiteGround's site builder to create a website quickly, and without hassle.

See below for more frequently asked questions and answers!

Customer Support

I had to reach out to customer service personnel when I couldn't complete a second site migration onto my cloud hosting plan. This is a limitation of the cloud VPS, because the restore function that you'd expect to see is missing.

The issue was resolved quickly — within a few hours — and I was kept informed at regular intervals while the migrations were taking place.

My plan also includes auto-detection of downtime, which works perfectly. On the rare occasion that my site has gone down due to a server issue, it's been logged and resolved before Pingdom has alerted me to the outage. That helps keep uptime solid, and reduces the amount of admin that I had to do.

If You Like This Host...

If you want managed WordPress, but you don't feel comfortable using cPanel and FTP, WP Engine is probably going to be a smoother ride for you — albeit with a higher price tag.

And if all you need is a basic shared hosting account, a plan from a big brand like iPage or BlueHost could be a compelling alternative.

For Newbies

What about newbies? If you need an extra helping hand, you need a web host that provides good self-help material. InMotion Hosting provides a good balance of business features and newbie help, making it easy to grow your site and your knowledge.

Last updated: 2018-05-07

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All of the tech support representatives have been always been a thorough help no matter what tech support issue I have had. If I can't fix it, they can. If I can't find it, they can.

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I've been a website developer since 1997, and during that time I have been with countless hosting companies. SiteGround is by far one of the best providers out there. Customer support is fast, and to the point.

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Support is always very helpful and knowledgeable and my site has stayed up and running at 100% every single day! Love these guys and gals! I always get quick resolution to any issues I have and they are quick to offer further help even when I may not have been aware that I needed those issues resolved too! Some of the best support I have experienced and I have worked with a few hosting companies!

 
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My experience in moving to SiteGround has thus far been incredible! As I'm not a tech pro, I've needed a lot of help with various things. Every step of the way the live chat support has been fast, effective and easy to follow.

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SiteGround Rocks. You should try and use SiteGround for Sure. Once My domain was expired without knowing that detail I took support from SiteGround.

I know I'm Dumb. But still within 30 seconds support Executive Antonia P. Informed me about the issue.

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SiteGround Always has support available that is very knowledgeable and able to help you with whatever you need to do on your website. The online chat is fantastic! The support is fast, reliable and will get the job done.

Features of their hosting are top notch. I highly recommend them for all of your online website and hosting needs.

 
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Love siteground. Very easy to set up, great service and 24/7 available for support. Highly recommended!

If only I knew earlier, I've would have switched right away. Without a doubt, I recommend this company to anyone who's looking for a painless setup process. Trust me, if I can do it, anyone can ;-).

After reading all the 'fake' reviews on hosting services out there, look no further... Siteground is simply put 'the real deal'!

 
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I am new to SiteGround and extremely happy I made the discovery! I am curious to try and see if the product works well and solves our problems! I am so impressed with Miguel, he spoke to me for over an hour with patience to answer every concern putting my mind at ease.

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I've been providing websites for over 20 years and tried a lot of different hosting providers. I've tried all the big guys like NetworkSolutions, GoDaddy, HostGator, and NameCheap to name a few. And I've also tried a couple of the WordPress specific hosting companies such as Pagely and BlueHost.

I have been using SiteGround and recommending them to all of my clients for the past 2 years and in my opinion, they are simply the best! Why? The features they provide on the backend of their hosting are powerful yet simple to use (i.e.

SuperCacher). SiteGround's support is hands down one of the best I have ever encountered with any company. If I ever need help, I just hop onto a Live Chat and someone always answers within seconds and either has the answers to my problem.

Or if they are able to fix the issue themselves, they will just do it providing the necessary technical assistance without me having to get my hands dirty with the geeky work. Thank you, SiteGround! You truly rock!

 
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I've been with Siteground for around 4 years now, an the guys have never let me down! Recently I had a few issues with CPU overuse due to attempted attacks on my site, and the support was second to none. The team helped me get everything up and running in no time, and assisted with preventative measures to avoid the same in the future. Big thanks!

 
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Support is always helpful, fast and thorough. They have been good at being very clear on their instructions. I am super impressed with SiteGround as I have worked with many other hosts.

I recently upgraded my account and it went smooth. I have referred people and they are happy too!

 
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I launched the new site, moving from old host to SiteGround. It was such a blessing! Support gave me tips on process, and links to WordPress replace plugin to assist with moving URLs over to domain at launch.

On the day of launch, SiteGround support stayed with me on chat as the moved the site over. They were so helpful, giving me support and guidance while I was able to do the work. Also, they checked settings, etc, to be sure things were going well. So grateful!

 
Screenshot of http://hopeandvictory.com
5 stars
Support
5 stars
Features
5 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

Support link was very fast. Pavel was friendly and knowledgable. He checked out my problem quickly, did thorough follow-up work, explained what was happening and what I needed to do.

I am very impressed and happy about your service. Yours is the best web hosting service that I have ever had (and I've been doing this for 30 years).

 
Screenshot of http://helendeverhalen.nl
5 stars
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5 stars
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5 stars
Uptime
5 stars
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5 stars

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I was very upset, because my website lost the background pictures and all widgets. He helped me, step by step, so even I could follow him, he used pictures to explain it to me, and he was very patient. That was what I needed.

The support was excellent. In 15 minutes my site was okay again.

 
Screenshot of https://www.internet-mentor.co.uk
5 stars
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5 stars
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5 stars
Uptime
5 stars
Value
5 stars

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Once again I was faced with an issue that I thought would be difficult. Once again SiteGround support were able to make it simple. I was upgrading from Joomla to WordPress, not sure how best to make the development site live.

Of course Siteground have the solution at their fingertips. Well explained, in terms I could understand easily i.e. step-by-step. Simples!

 
Screenshot of http://www.samdesmet.com
5 stars
Support
5 stars
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5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

These guys are really great! I've hosted with 2 other companies and they don't come even close to siteground! Their hosting is fast, reliable and the support is quick and very professional!

At first I was a bit sceptical, but their staff was so nice and responded right away, I had to take
a chance. Fast servers, and as good as no down town! (happened 1 time in two years, and just for a minute or two)
I never looked back ever since, and recommended siteground to my friends.

 
Screenshot of http://musicsoftwaretraining.com
5 stars
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5 stars
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5 stars
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5 stars
Value
5 stars

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Ivan, my chat support was very professional & although my issue affected my whole website, he gave me peace of mind knowing that they were on it & would have a solution quickly. The last host I was with took days, if not more than a week to take care of issues. That is stellar service.

 
Screenshot of https://healfromtrauma.com
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

Was this review helpful? Yes | No

I'm a counselor and am very thankful for professionals who can help me navigate the world of website development and management! I contacted SiteGround via live chat. They responded within 1 minute.

I needed some specific help with setting up my email MX settings and rerouting my previous website to my new one. Support was super fast and very efficient in troubleshooting. I am very satisfied so far!

 
Screenshot of http://oflifeandlisa.com
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

Was this review helpful? Yes | No

SiteGround is the most professional, organized and customer-centric hosting companies that I have ever had the pleasure of working with. The customer service reps are as polite as they are confident in their abilities to address any and all questions. I always leave the conversations feeling better than when I entered them. Nevertheless, they have earned my loyalty as a lifelong customer.

 
Screenshot of http://www.freespiritedme.com/
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

Was this review helpful? Yes | No

I'm recommending Siteground as the Only hosting service to my clients and friends. Siteground is a bespoke service with Real people who couldn't be more helpful, 24/7, assisting with all and every aspect of your website hosting. I'm not technically minded when it comes to back end operations, but the Siteground support staff are unparalleled in their knowledge and helpfulness. Additionally, you get all this superb value at a very reasonable price.

 
Screenshot of www.continentchasers.com
5 stars
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5 stars
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5 stars
Uptime
5 stars
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5 stars

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Honestly I am not the best at all the technical support but the help and advice I received was absolutely fantastic. Super easy and extremely professional. Anytime I look for advice I get it, anytime I have a problem, it is solved.

Highly recommend. I chose Siteground because of its reviews, this is why I am submitting a review for the next clients.

 
Screenshot of http://squareonebfs.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I just joined SiteGround 2 Hours ago and had to contact support because the limitations of the theme that I am using and within 1 minute of contacting support my issue was resolved in under 10 minutes and not only was it resolved for my one site, but it was corrected for my entire hosting account for my future sites that uses the same theme. I am truly impressed and happy that I made the switch!

 
Screenshot of http://portablebiz.net
5 stars
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5 stars
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5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Absolutely brilliant assistance from Siteground support, in particular Steliyan E. For a newbie/non techie it can be really confusing dealing with cPanel/ftp/website admin/developers etc. but he was very knowledgeable and took the time to explain everything to me clearly until I fully understood.

Very patient and gracious. nothing was too much trouble for him. Solid 5 stars

 
Screenshot of http://mikexavier.com
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

Was this review helpful? Yes | No

Support is always amazing with SiteGround, but this particular support member (Nikol S) was next level! So fast, confident and concise in her responses. I know it's not always easy to articulate an issue and when you find a support member who really knows their product and the technology behind it, it's refreshing!

 
Screenshot of https://kpdesign.company
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

Was this review helpful? Yes | No

I can't think of anything negative to say about SiteGround. The hosting speeds are exceedingly fast, the range of administrative features is vast & highly functional, and the support is next-level mindblowing (in a good, good way). When it comes to hosting, there's no comparison; SiteGround is simply the best of the best.

 
5 stars
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5 stars
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5 stars

Was this review helpful? Yes | No

I have had struggles in the past with other hosting providers. Then, I met a representative from SiteGround at a WordCamp several years ago and he told me that I should give SiteGround a shot. When my contract was up with my other host, I moved over to SiteGround.

Ever since then, I have had a wonderful experience. My only regret is that I did not join SiteGround much earlier, it would have saved me a lot of heartache. When I have had issues, it is was because I had done something wrong.

Support is always there to undo whatever I did. LOL

They are friendly, knowledgeable and have always resolved any issues very quickly. They now have a 24/7 support chat that is the bomb. If you are looking for a great webhost, I have no reservations about recommending SiteGround, they are amazing.

 
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

Was this review helpful? Yes | No

The support is simply awesome- always available and very competent. They know Wordpress hosting. And, that includes knowledge of plugins,their behaviours and probable conflicts. I have never had a downtime except once- got fixed in 20 mins and they knew my site (and others) were down way ahead of me.

 
Screenshot of http://sjrsolutions.co.uk/
5 stars
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5 stars
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5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I would just like to thank your support Guy Deni for helping me renew a domain which I had let expire. My company SjRsolutions prides itself on providing a first class service and that can certainly be said about Deni and SiteGround. Deni looked into how long my domain had expired for and managed to get it renewed for me even though it had expired in October of last year.

I would like to thank Deni and Siteground for not only saving me the extra cost which may have been levied by Nominet but also so sorting it in a very efficient and timely manner. Yours faithfully
Simon Reed
SjRsolutions
SEO, Social, Web design
www.sjrsolutions.co.uk
07554 000806

 
Screenshot of http://digitroy.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Certainly recommended, absolutely excellent customer service. Quick, effective, polite! All you need!

I talked to Rudy C. on chat on 26/12/2017 and he helped me quickly and in a very polite manner, he was very understanding. Many thanks for the service and I will recommend SiteGround to friends and family in the future! Thank you again

 
Screenshot of http://janobyl.com
5 stars
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5 stars
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5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I really like the help from siteground, they are quick and responsive to the complaints and problems I have experienced so far, easy to difficult problems. Thank you and continue this best service. note: for the future I suggest for the price is reduced a bit, because for newbie like me who just learned a little expensive. Hehe thank you

 
Screenshot of http://reck.us
5 stars
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5 stars
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5 stars
Uptime
5 stars
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5 stars

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SG is consistantly exceeding any experience I had with various hosts! SG makes hosting a pleasure, your techs are kind, knowledgeable and that wait is typically short. The wait used to be even shorter, but still, in order to provide such high level service, it is worth a short wait for sure.

Thanks for your great service delivery!!! Peter Reck

 
Screenshot of http://www.simplybecreative.com
5 stars
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5 stars
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5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

So super thrilled with Siteground. I was having some issues with transferring over my entire account from another host and they went above and beyond to make it right. Special thanks to Elena for her proactive responses. I've been transferring all my clients to Siteground and now I'm proud to say I made the right decision.

 
Screenshot of http://mewoki.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Good support. Always available 24/7. Smart technical support that is very helpful.

SiteGround helped me to migrate hosts quickly and effectively. I went from an outdated old host running out of date software and near end of life to a fast new web host on a good value plan and with 24/7 support available as needed.

 
Screenshot of http://sprightlyinnovations.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have been with Siteground since 2009 and they have been a joy to work with each year as I work on various client websites. I can count on them for 100% uptime, fast speeds, and an easily manageable backend. Whenever there is an issue, the support team responds within minutes (often seconds) and the problem is resolved quickly without hassle. I cannot recommend them more highly as a host!

 
Screenshot of https://hchltd.com
5 stars
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5 stars
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5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

As always, SiteGround support is above & beyond. Have been told I'm good at describing problems well & as a long time site developer am always appreciative of customer support that doesn't treat me as if I have no clue. Problems arise & SiteGround support is concise, immediately applicable & my take is of true professionals who work to get the job done as soon as possible.

I will never regret moving ALL my clients to Site Ground! The best!

 
Screenshot of http://kobestarr.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

These guys are the best hosting company I have ever worked with

I was scared about transferring to them but everyone recommended them. I am sooo glad I did. Live chat has always been amazing!

So fast courteous and knowledgeable

don't hesitate to use them! I recommend them to all my clients.

 
Screenshot of https://thecrunchymommy.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

SiteGround is a God-send--literally. There are so many things involved in having your own website that you maintain and they are always incredibly patient with all my questions and needs. I'm so appreciative of their customer service whenever I'm in need as well as their user friendly platform. If you're looking for a host that is credible, has people that know the ins and outs of all it takes to manage a site, then SiteGround is who you need.

 
Screenshot of http://www.madhuriesingh.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I am spoilt by Siteground! I had become an expert in cpanel and fixing my bugs or fighting the malware or hackers on my previous hosting site. But now since these problems do not occur anymore, I just have to click my problems to the Best Tech Support people on Siteground.

Thank you! Madhurie Singh

 
Screenshot of https://www.siamtek.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Fantastic Service and quick support! The value for the price is definitely high up there! Siteground is perfect for those with lower budgets, and higher budgets, and they focus on making the most of the technology that is being used for the website.

If you have WordPress, they have WordPress specific tech. Also, Extremely fast, even if you use one of their shared hosting plans.

 
Screenshot of http://szajnbrum.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

SiteGround Rocks!!! I've had websites for about 10 years and moved to SiteGround from HostGator a few years ago due to poor customer service and downtown at HostGator. SiteGround has provided me with excellent, efficient and reasonably priced hosting service for my 3 sites.

On the rare occasion that I need support, they are thorough and quick to help resolve the issue (which about 99% of the time was caused by someone hired to work on my site making a mistake). I highly recommend SiteGround hosting for Wordpress sites.

 
Screenshot of https://www.stampwallet.io
4.5 stars
Support
5 stars
Features
5 stars
Uptime
4 stars
Value
4 stars

Was this review helpful? Yes | No

I think the support of siteground is the best. I can chat within a couple of minutes and a ticket is replied within 30 min. They always solved issues, even if the issue was because of something I did myself.

I can recommend them to everyone. I use siteground for my own domains but also for a lot of clients, we never had major issues.

 

Most Popular SiteGround Hosting Plans

StartUp GrowBig GoGeek
Disk Space 10GB 20GB 30GB
Bandwidth Unlimited Unlimited Unlimited
Price $3.95/mo $7.95/mo $14.95/mo
View Plan View Plan View Plan

All SiteGround Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
StartUp Shared
  • WordPress
  • PHP
  • Firewall Protection
  • PostgreSQL
  • CentOS
  • Python
10GB Unlimited $3.95/month
Usual price:
GrowBig Shared
  • WordPress
  • PHP
  • Firewall Protection
  • PostgreSQL
  • CentOS
  • Python
20GB Unlimited $7.95/month
Usual price:
GoGeek Shared
  • WordPress
  • PHP
  • Firewall Protection
  • PostgreSQL
  • CentOS
  • Python
30GB Unlimited $14.95/month
Usual price:
Entry Cloud Cloud
  • WordPress
  • PHP
  • Cloud
  • Firewall Protection
  • WHM
  • PostgreSQL
20GB 5TB $60.00/month
Usual price:
Business Cloud Cloud
  • WordPress
  • PHP
  • Cloud
  • Firewall Protection
  • WHM
  • PostgreSQL
40GB 5TB $80.00/month
Usual price:
Business Cloud Plus Cloud
  • WordPress
  • PHP
  • Cloud
  • Firewall Protection
  • WHM
  • PostgreSQL
60GB 5TB $100.00/month
Usual price:
Enterprise Cloud Cloud
  • WordPress
  • PHP
  • Cloud
  • Firewall Protection
  • WHM
  • PostgreSQL
80GB 5TB $140.00/month
Usual price:
Reseller Hosting Reseller
  • WordPress
  • PHP
  • Firewall Protection
  • PostgreSQL
  • Python
  • Linux
10GB $42.00/month
Usual price:
Entry Server Dedicated Hosting Dedicated
  • WordPress
  • PHP
  • Dedicated Server
  • Firewall Protection
  • WHM
  • PostgreSQL
500GB 5TB $229.00/month
Usual price:
Power Server Dedicated Hosting Dedicated
  • WordPress
  • PHP
  • Dedicated Server
  • Firewall Protection
  • WHM
  • PostgreSQL
1TB 5TB $329.00/month
Usual price:
Enterprise Server Dedicated Hosting Dedicated
  • WordPress
  • PHP
  • Dedicated Server
  • Firewall Protection
  • WHM
  • PostgreSQL
2GB 5TB $429.00/month
Usual price:

SiteGround Frequently Asked Questions

  • What is SiteGround com?

    SiteGround.com is a web hosting company that offers a range of hosting services, including shared, cloud, and dedicated hosting.

    The company is located in Sofia, Bulgaria. It has datacenters in Chicago, London, and Amsterdam.

  • Can I choose a datacenter location?

    Yes. SiteGround uses datacenters in Chicago, London, Amsterdam and Singapore. If you sign up for a dedicated hosting plan, you can choose the continent that your server is located in.

  • Is there a money-back guarantee?

    Yes. There is a 30-day money-back guarantee. You can cancel your service within the first 30 days and receive a full refund.

    The money-back guarantee does not cover cloud or dedicated hosting, and there are some restrictions on reseller plans. You must raise your request through the User Area to claim your refund.

  • What payment methods does SiteGround accept?

    SiteGround accepts payment by VISA and MasterCard. Payments must be made for one, two or three years' service.

    However, if you want to trial its service, you can also pay for one month before committing to a longer contract.

  • Will SiteGround back up my website?

    SiteGround stores 30 backup copies of your website at any time. Crucially, these backups are user-accessible, so you can restore them yourself from cPanel.

    Many hosts don't allow you to access their backups, so this is a good feature to have. You can also create manual backups through cPanel at any time.

  • Does SiteGround offer free site migration?

    Yes, SiteGround will migrate one existing website free of charge, without downtime. This includes WordPress websites.

    If you need more help, SiteGround provides 24/7 support to get you up and running quickly. If you need help moving your domain to SiteGround, it has step-by-step tutorials in its help center.

  • Does it offer one-click installers?

    SiteGround has WordPress and Joomla! auto-installers, so you can get your site up and running within a few minutes.

    It also has an automatic updater tool, a caching feature (Premium plans only), and the ability to create staging instances.

    The host offers multiple tutorials, as well as free themes for both platforms. All of these resources are available via its website.

    You can also access more than 230 one-click installer scripts via Softaculous.

    Note that Fantastico has been discontinued by SiteGround. If you don't want to create a Joomla! or WordPress site, you can use the SiteGround website builder to build a site using templates. 

  • How does SiteGround secure web hosting accounts?

    SiteGround isolates shared hosting accounts from each other, which prevents malware from spreading from one shared hosting customer to the next. The company has also rolled out more than 800 custom firewall rules to prevent malicious hacks.

    You should still take measures to keep your website safe from hacking, including using a strong password for your account, and taking advantage of its automatic updates for WordPress and Joomla!.

  • Is Windows hosting available?

    SiteGround offers Linux hosting only. It does not offer Windows hosting. 

  • What's SiteGround's uptime guarantee?

    SiteGround guarantees 99.9% uptime, averaged over a 12 month period. If it fails to provide that, it will provide an account credit.

    The amount of downtime will determine the value of the credit you receive. SiteGround does this proactively, so you don't need to monitor uptime yourself. It provides an uptime calculation in its User Area for each customer.

  • What control panel does SiteGround offer?

    All plans come with cPanel. There are no extra fees for cPanel on any plan. Reseller, dedicated, and cloud hosting plans also come with WHM.

  • Does SiteGround offer VPS hosting?

    SiteGround provides cloud hosting instead of VPS hosting. Cloud hosting offers very similar specifications to VPS hosting, with the ability to scale up your plan on demand. All cloud hosting packages are fully managed.

  • Is there a reseller hosting plan?

    Yes, SiteGround has a reseller hosting plan with a scalable volume discount, so you receive a better price as your requirements increase. Resellers also benefit from a discount price on domain name registrations.

  • Does SiteGround offer management with dedicated hosting plans?

    Yes. Management is included as standard on all dedicated hosting plans.

  • What programming languages does SiteGround support?

    SiteGround supports many scripting languages, including Perl, Ruby on Rails, and multiple versions of PHP, including PHP 7. It also supports Python, but you'll need to run Python scripts inside the cgi-bin folder. 

  • Can SiteGround provide specialised Magento support?

    Yes. SiteGround has a hosting plan optimized for Magento Community Edition.

    The plan includes shared hosting with CloudFlare and Railgun, free Magento install (via support or Softaculous), free site transfer from another host, and specialized Magento support.

    SiteGround provides free Magento tutorials on its website.

  • Which version of Linux will I get on my dedicated server?

    SiteGround uses Apache/Nginx and CentOS on its dedicated servers.

  • Do SiteGround plans come with a CDN?

    Yes. All SiteGround plans include CloudFlare.

  • Does SiteGround offer unlimited storage and bandwidth for shared hosting customers?

    No. SiteGround does not include unlimited storage and bandwidth with its shared hosting accounts.

    The limits it has set are adequate for the vast majority of use cases. If you hit the limit on your chosen plan, you will be asked to upgrade to the next tier.

Who Are The Most Popular SiteGround Alternatives?

Overall 5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
4.5 stars
Visit SiteGround

Price Comparison

SiteGround$3.95
BlueHost$2.75
InMotion Hosting$2.95
A2 Hosting$3.92
HostPapa$3.95
HostGator$3.40

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