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SiteGround Review: What Does Web Hosting Crafted With Care Mean For Your Site?

siteground.com
Location:Bulgaria
Founded:2004
Phone:1-800-828-9231
Address:Bulgaria: 8 Racho P. Kazandzhiata Str. Floor 3 1166, Sofia Bulgaria United States: SG Hosting Inc. 901 N. Pitt St, Suite 325 Alexandria, VA 22314 USA
Pros:
  • 24/7 Customer Service
  • WordPress Experts
Cons:
  • No Windows hosting plans

Is SiteGround the Perfect Host for Your Site?

Web Host Review: SiteGround

SiteGround is a rare beast, and a hidden gem in the web hosting market. Its commitment to innovation — particularly in shared hosting — is fast making it one of the most important hosting providers that small businesses should consider. Despite minor niggles, SiteGround eclipses many of its big rivals on most of the features small businesses need: speed, uptime, and customer support.

But SiteGround isn't perfect. Like all web hosts, it has strengths and weaknesses. You'll find a few niggles under the hood. But they aren't quite deal-breakers. And most importantly, SiteGround gives you room to experiment as your website grows.

Background

SiteGround is privately owned and was founded in 2004. It's based in Bulgaria, where it has two offices. It also has an office in Madrid, Spain.

SiteGround's website promotes different types of hosting; it offers dedicated, cloud, and VPS plans in addition to shared hosting and WordPress. Customers benefit from the basic CloudFlare CDN plan, free SSL certificates, and free daily backups of their website data on the server. Unlike some hosts, it has made sure that its shared plans are packed with features.

So far so good. But what is SiteGround really good at? Ask any customer — like me — and support will be top of their list. From experience, I've also found that uptime is impressive.

Superb Customer Support

SiteGround says that 40%+ of its customers were based outside the USA in 2013. Its global appeal is partly down to its internationalization and multilingual support.

SiteGround responds to queries from customers in English and Spanish, and its website is localized for nine territories. It offers live chat, ticketing, and phone support, with a promise to send an initial response to queries within 10 minutes.

In my experience, it does meet this promise. It sometimes takes longer to get the issue resolved, but that's generally because the issue is being passed to the right person, and the ticket sits in their queue for a little while. But in most cases, issues have been completely resolved within hours — even if they've been passed to multiple tech support operatives. And while you wait, you are kept updated.

Online ticket system - migration query screenshot

If you have a more urgent problem, there's also a live chat feature, and you can call SiteGround to speak to someone if you prefer. All support options are available 24/7, unlike some web hosts that make you wait until their office opens.

SiteGround's Shared Hosting Stands Out

SiteGround Features

  • Free transfer support
  • 99.9% uptime guarantee
  • Recommended by WordPress
  • 24/7 tech support
  • 30-day money-back guarantee
  • Free daily backup

Shared hosting is the battleground where all the best hosts compete for your attention. This is one area where SiteGround has done exceptionally well in differentiating itself from its closest competitors.

Here are five reasons why I like it:

  1. You get a number of page views as a guide to your bandwidth, and a fixed amount of disk space on the server. So you know what you have to work with. No hazy promises of "unlimited" resources.

  2. If you pay more, you're allocated a server with fewer accounts, so there's less chance you'll be slowed down by your neighbors.

  3. All shared hosting plans include managed WordPress, which is sometimes only provided as an expensive extra when you normally buy hosting. SiteGround's managed WordPress includes benefits that mirror WP Engine's features, such as the ability to create staging servers, and get core updates applied automatically.

  4. Its self-help material is pretty good — close to InMotion Hosting for knowledgebase quality.

  5. SiteGround tackles slow speeds from all angles, using SSD storage, Nginx, SuperCacher, CloudFlare CDN, and HHVM.

SiteGround's bandwidth allocations are generous, and they're marketed in terms of visitor numbers, rather than a specific figure in GB, which helps you to make a more informed decision on the plan that you need to buy. If you're coming from another host, just look at your existing logs or analytics and pick a shared hosting plan that will accommodate a little headroom.

Like practically every host, SiteGround does have acceptable use limits. If you host movies, image galleries, or audio files, your web site might be considered an excessive drain on bandwidth. If that happens, your hosting plan may be suspended while you upgrade your account. SiteGround is not unusual in this respect; most web hosts have this clause in their Terms of Service.

Concerned about security on your account? SiteGround uses CHROOT to prevent shared hosting customers from writing data to another user's account on the server. The company claims that it was one of the first to do this.

Special Features for WordPress Hosting

Along with SuperCacher, SiteGround has other cool features for WordPress power users.

In 2017, it launched its own bot protection system, powered by its own artificial intelligence algorithm. When this system was switched on, I noticed a remarkable reduction in the number of alerts from my WordPress security plugins.

This system prevents the vast majority of brute force attacks on the WordPress login screen, and it also does a good job of detecting malicious login attempts. It presents a Captcha challenge to any suspicious user; any genuine user that successfully completes the Captcha won't be blocked again. And it continually adapts to new threats.

This kind of technology is increasingly important in tackling the millions of unauthorized logins that small businesses have to deal with.

Of course, you can achieve this with a plugin for the CMS or script that you're using. But the fact that SiteGround has implemented it means that many of those malicious bots need never hit your site in the first place.

So it's a speed-booster for your site, as well as an important security feature.

SiteGround: Why Buy Hosting From Them?

  • Over 250,000 websites being hosted worldwide.
  • WhoIsHostingThis users rate SiteGround as 4.8 out of 5 – Outstanding.

Datacenter Locations

SiteGround is one of a small clutch of web hosts that offer a choice of datacenters to shared hosting customers. It's certainly worth taking advantage of this, and picking the right datacenter when you sign up.

SiteGround has datacenters in Chicago, the UK, the Netherlands, Italy, and Singapore. SiteGround says it's picked these locations because they're the most reliable. But they also offer a good global reach. Some web hosts only offer you a choice of US locations, so this is nice to see.

Remember that the datacenter you choose should primarily suit your visitors. So if you're running a business in northern Europe, the UK or Netherlands datacenters are going to prove fastest for them.

Using CloudFlare CDN will also help you to speed up content delivery irrespective of visitor location. The basic CloudFlare plan is provided by SiteGround and integrated right into cPanel, so it's very easy to get started. Once it's enabled, you can use it for all subdomains by following a few additional steps in cPanel.

Of course, if you already have a standalone CloudFlare account, you can continue to use it in the way you always have. Providing your nameservers are correctly set, you'll be good to go.

Control Panels and Self-Service

SiteGround has cPanel on all of its plans, plus WHM if appropriate. The version of cPanel you'll use is slightly customized; SiteGround has added additional features, but the core components will look familiar if you've used cPanel before, or you've seen a host review of another plan that provides it.

In addition, it has its own customer account area, which offers detailed information about your plan and — if applicable — your server. It calls this the "User's Area", and it provides easy access to the support portal and ticket system.

Support Portal and Ticket System

For my cloud VPS, I can see the following information as soon as I log in:

  • Server specifications

  • Datacenter location

  • Primary domain (which is the domain SiteGround assigns — not your own domain name)

  • cPanel and WHM username

  • Server IP

  • DNS

  • FTP and email server details

  • Backup plan

  • CloudFlare CDN status.

Some of this information is also provided in the SiteGround cPanel, but it's very helpful having it all in one place for reference.

You can also purchase standalone email, FTP, PHP, or MySQL hosting plans through this panel. SiteGround has a library of templates for Joomla, Magento, and WordPress. And it can register domains for you too, although this isn't a service that it advertises prominently.

If you need to increase the capacity of your plan, or order an additional web hosting account, you can do this within the User's Area as well.

User's Area

How Does SiteGround's Uptime Measure Up?

In my testing, SiteGround consistently exceeds its uptime guarantee of 99.9%. Over the first four months using my plan, Pingdom reported monthly uptime figures of 99.51%, 100%, 99.93%, and 99.99%.

I can't take these as a wholly accurate measure of SiteGround's uptime, because Pingdom only checks my site every 5 minutes. So if my site goes down for a second, Pingdom can't record it as less than a 5-minute outage. And I'm only looking at one server, so there are bound to be variations.

But even at face value, the downtime I've experienced has been minimal.

If you do experience downtime of more than 0.1% annually, you'll be compensated as follows:

  • 99%-99.9% uptime: 1 month of free hosting

  • Every additional 1% below 99% uptime: 1 additional month of free hosting.

Most hosts measure downtime monthly, not annually, so beware of this slight difference.

Upgrading Your Hosting Plan

If your company outgrows SiteGround's shared hosting plans, you can take advantage of its cloud hosting plans instead. Cloud host services model the traditional VPS, with a few small changes to the way they're set up and managed.

Your account will be isolated when you choose a cloud host plan, and you'll benefit from full management if things go wrong — so you don't need to know your way around a Linux server to fix problems. Management includes auto-detection of outages, as you'll see from this screenshot taken from my own account:

Auto detection of outage -- screenshot

You'll also benefit from auto-scaling on a cloud server, so your site won't go offline if you need more resources; it'll just be upgraded, and you'll be billed for the difference. This is one of the nice features of a cloud server that is likely worth the extra money for business customers.

If you don't have a lot of time to set up your own website, you could opt to use the free site builder that SiteGround provides. Just be careful: if you select the Site Builder for your account, any content you've created outside of the site builder already will be deleted. So be sure to only activate the site builder on a completely clean account, or if you're happy to lose the data that's already there.

SiteGround also offers dedicated servers, with various customizable options, including the choice of Apache or Nginx — the latter is offered for those that need the best possible speed. There's no extra charge for cPanel and WHM, and you get 5 IPs and 5 different versions of PHP. Servers all run on CentOS.

Reseller Hosting Done Differently

Reseller hosting allows businesses to create additional revenue streams by including web hosting with their services. You could also set up your own web hosting business using these plans, and white label everything, so your users won't ever see the SiteGround brand.

The core package includes 10 GB disk space, and the ability to host unlimited amounts of customers. But the pricing is a little unconventional.

Here's how the credit system works:

  • You must buy at least 5 credits to get set up as a reseller

  • One reseller credit is equal to a year's hosting for your customers; if you begin with 10 customers, you need 10 credits to activate each site for one year

  • Additional services, like domains, must be paid for by credit card

  • Resellers get discounts on space and domain registrations; the more credits you buy in one transaction, the bigger the discount will be.

So as a reseller, you don't get access to WHM. Everything is done via your SiteGround user area.

Of course, if you don't like this credit system (and you want more control over client accounts), you could just purchase a cloud VPS and use WHM with that.

The disadvantage is that you'd lose some of the best features of SiteGround's reseller package, like the ability to choose each customer's datacenter location individually.

For your customers, this kind of choice is going to be a big draw for them — so this could be a tough decision.

SiteGround Overview

This quick overview will help you went you go to compare SiteGround to other hosting companies.

Specialties

  1. WordPress hosting: SiteGround has developed impressive security and speed features that are specific to WordPress, and offers managed WordPress on all plans.

  2. Excellent global sites, English and Spanish technical support, and an international outlook.

  3. Promises 99.9% uptime but strives for better, and in our experience, it delivers on this.

Competitors

  1. InMotion Hosting: Also independently owned and targets businesses, very good help material

  2. iPage: Accessible pricing; ideal for people who want to get up and running quickly.

  3. WP Engine: For Managed WordPress, its features are hard to beat.

Migration Policy

One site migrated free within 24h, charge for additional sites.

Quality of Support Material on Website

Good.

Available Datacenters

Chicago, USA; UK; Netherlands; Italy; Singapore.

Money-Back Guarantee or Trial Period

30-day money-back guarantee.

Lowest Price

$3.95/mo using our special link.

Backup Policy

Free, but with a fee for restore. Basic and Premium options are available, but terms are complex. Restore points are automatically created when WordPress or Joomla updates are auto-applied.

Site Builder Included

Yes — free.

Pros

Innovative hosting company, datacenter choices, service and price both great.

Cons

Reseller package complex, backup plans need reworking to make the pricing much clearer.

Room for Improvement

No host is perfect, and SiteGround's got its flaws too. As I said in the introduction, I don't consider these to be deal-breakers. But it pays to be informed before signing up.

Here are five things I'd like to see SiteGround improve:

  1. Its daily server backups are free, but they are not really usable as far as customers are concerned. You'll need the Basic or Premium Backup Service to have a reliable backup system. And even then, you may have to pay for restores, depending on your plan terms. It would be good to see this flattened out into one or two simple backup options.

  2. SiteGround will only migrate one website free from your old host. After this, you'll be billed for migrations.

  3. DIY migrations using WHM are not possible on its cloud host (VPS) plans because you don't have access to the cPanel restore feature. If you have multiple cPanels to migrate, getting them all over to SiteGround is going to be expensive, since there's a flat fee for each migration.

  4. Its reseller hosting, while logical, is a web of complicated credits and discounts. You need five credits to set up, and then you'll need to assign these to your customers, and there are tiered discounts for everything else based on the number of credits you buy. It does make sense on paper, but I wonder how many serious resellers would have the patience to work this system to their advantage.

  5. If your cloud host plan is autoscaled, that additional fee sticks around forever unless you go in and cancel it yourself. Annoyingly, the autoscaled item is billed separately to your main hosting fee, resulting in tons of additional invoices.

These aren't going to trouble every SiteGround user. And when a host does well on all other counts, it's difficult to be picky.

But the backup system is one key area where I feel SiteGround could polish its offer and make it much friendlier to all customers.

Is SiteGround Right For You?

SiteGround is consistently recommended as a solid web hosting provider for small businesses. My experience is certainly good on the things that are important — uptime, support, speed, and technical capability.

With my interest in WordPress, I really like that SiteGround has invested in making its WordPress provision a cut above the rest. And I'm reassured by the fact that its technical support team is speedy.

The plan you choose will affect performance and speed to some degree. But when I've talked to SiteGround users, I've found that all plans perform well in terms of uptime and features. The customer service you get is great across the board; customers on the cheaper hosting plans appear to experience the same quality of support as those paying more.

SiteGround FAQs

If SiteGround is based in Bulgaria, will my website be slow for visitors in the US?

No; SiteGround gives you a choice of datacenter locations, so you can choose the one closest to your customers. You can also set up its free CloudFlare CDN to ensure that your site loads quickly.

What's the difference between Let's Encrypt SSL Certificates and a paid SSL certificate from another authority?

SiteGround's free SSL certificates come from Let's Encrypt, which provides trimmed down versions of the SSL certificates you buy from third parties. It has put together a help article so you can see the difference between Let's Encrypt and the competitors.

In short, these free SSL certificates are just validated on your domain, and not your company data. So they're fine for basic security, but if you're running an e-commerce store, you might want more advanced features, which means paying for an SSL certificate.

SiteGround offers an upgrade to wildcard SSL or EV SSL which are more advanced than Let's Encrypt, and more suitable for medium to large businesses that need additional features. You can purchase either of these from your User's Account once signed in.

Do I have to use WordPress on SiteGround?

No. SiteGround's optimized its service for WordPress, but you can use any application that is permissible, such as the ones it provides as 1-Click installers. That includes alternative CMSs like Joomla and Magento. You may also want to use SiteGround's site builder to create a website quickly, and without hassle.

See below for more frequently asked questions and answers!

Customer Support

I had to reach out to customer service personnel when I couldn't complete a second site migration onto my cloud hosting plan. This is a limitation of the cloud VPS because the restore function that you'd expect to see is missing.

The issue was resolved quickly — within a few hours — and I was kept informed at regular intervals while the migrations were taking place.

My plan also includes auto-detection of downtime, which works perfectly. On the rare occasion that my site has gone down due to a server issue, it's been logged and resolved before Pingdom has alerted me to the outage. That helps keep uptime solid, and reduces the amount of admin that I had to do.

If You Like This Host...

If you want managed WordPress, but you don't feel comfortable using cPanel and FTP, WP Engine is probably going to be a smoother ride for you — albeit with a higher price tag.

And if all you need is a basic shared hosting account, a plan from a big brand like iPage or BlueHost could be a compelling alternative.

For Newbies

What about newbies? If you need an extra helping hand, you need a web host that provides good self-help material. InMotion Hosting provides a good balance of business features and newbie help, making it easy to grow your site and your knowledge.

Last updated: 2018-07-26

Most Helpful Customer Reviews

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Siteground rocks. Why?

100% Uptime, knowledgeable customer support, ease of use, great cpanel, amazing server stability and unbeatable prices. Really, I have nothing bad to say...

coming from another host, this has been the choice of my "internet career". Hats off to Siteground for their amazing system. I would not host my wordpress sites anywhere else!

 

1811 Reviews of SiteGround By Our Users

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Great support team. Can fix any problem related to wordpress host. Best value.

Fast speed and quick support team. I totally recommend you to use it. Whenever you face a technical problem.

Post a ticket and the team will get back to you in ten minutes. I am very happy to have it so far.

 
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I switched to a new domain and my support was extremely helpful in creating redirects for me. He managed to do it in no time at all and my new site is up and running. He answered all my questions and was very knowledgeable. I am so pleased thank you!

 
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Cant say how invaluable the daily backups are!!! Its one of the many reasons I left HostGator! I have been more careful with doing backups myself for my ecommerce site,
but today had my blog taken out by a rogue plugin
& your support advised me to restore files & database
which had my blog back online in 5 min!
(I had spent a few hours trying to resolve plugin issue!)

Thanks again!!

 
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Support is just the best! I've been with the company for more than 2 years and I have not be let down yet! Support is important and they seem to know this fact!

Continue success! Each representative has been first class professionals and that alone keeps a customer happy and coming back for more. They help you to feel secure that your sites are safe.

 
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It was super fast and very polite, personal and helpful support chat! Was amazed, how they fixed it my problem in 5 minutes. Great hosting page.

Totally can trust it! Great job you guys, thank you for fast and responsive support community. It was even helpful the tickets team when i was building my page, just took a bit more time, but it looks they sort it out right now and have quick options to help you, if you need help.

 
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Fabulous help! I was having great difficulty adding on a domain. Talked with Gabriel, he went in and fixed it for me, I'm sure he's seen this problem before, but it was fixed in under a minute!!

Awesome awesome! Thrilled to have you guys as part of my tech team!

 
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The customer service is so kind and considering! They'll do everything they can even beyond my expectation. I had problems which were my fault and I thought it was not even part of their job to help me in that but I tried to ask and they helped!

Thanks a lot! Will recommend this always!

 
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The support team at Siteground are very helpful. The staff are well trained, educated and informed. Even if the person you are currently speaking to cannot help; they will pass on the issue to someone else who can and they definitely can!

They respond to queries swiftly and every issue I've had has been resolved in less than 24 hours. Really satisfied with their service and would definitely recommend to others. Thanks for being of assistance, great help and the best!

 
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In the four years I have been a customer of SiteGround, I have found them to be excellent in all regards. Support is first class, with chat able to solve most problems within minutes! I highly recommended their hosting services and am a Cloud Services customer ... I have experienced 100% uptime on all my domains.

 
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Siteground defines customer support- prompt, knowledgeable and friendly. I have never had to wait for more than 30 secs for someone to attend to me. The agent is always super knowledgeable and helpful. Their uptime is great-Ihave had probably 2 outages over the last 14 months or so and they have always kept me informed and redressed the issues promptly.

 
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We've been with SiteGround for several years now. Really love the service you get with SiteGround. Any time I have a question, there is a real person to help.

That makes all the difference and I appreciate that level of service. Keep up the good work and we'll keep being happy customers.

 
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I wish I could give their support 1000 stars. They answer immediately and are thorough - sometimes, they even go above and beyond SiteGround's responsibilities with their help. I wouldn't use anyone else to host my websites. They also have fantastic sign-up deals - and if you need to transfer from another host, they talk you through it.

 
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I can't rank up time and features and stuff yet because I've just switched over, but so far I've had about five reasons to contact their customer service. I've been too busy to do chats, so I've sent in messages/emails for service help and every single time I've had a response in under one hour. I'm confident that if things ever go sideways, they'll be there for me.

They've been patient and thorough each time, including when I contacted them about something that turns out to be because of my last cPanel host. Great customer service so far.

 
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I am not technical at all and recently used an unskilled freelancer to migrate my website to Site Ground. She created a host of issues, but I was able to work with Site Ground's excellent customer support chat line and follow their tutorials to fix my issues. I can see there will be huge value to using Site Ground for all my web hosting going forward.

 
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I have been a customer for over 10 years, yes 10 years, you don't hear that much especially for Joomla related hosting. The tech staff has more than just an understanding of Joomla, they also have the "let's make this work for you" attitude. I have Never been told NO.

Never. I am Always presented with a solution, and believe me, I have had my share of quirkiness as a customer as I am sure the staff can attest to! It comes with the territory and they know it, that's why they always figure out a solution.

Today there will be complications, tomorrow there will be complications, and every website hosting company has to deal with the exact same thing. The difference comes with the approach in how they handle the situations. You almost never need to upgrade yourself out of a problem, and that's something other hosting companies can almost never say.

Believe me, the easiest solution for a support administrator can almost always be to up-sell you on services you don't need....that doesn't happen at Siteground unless you absolutely require it. That is a peace of mind that, unfortunately, just doesn't come with too many other companies these days.

 
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SiteGround is not the cheapest website hosting, but there's a reason. They rock!!! Not only is their infrastructure solid, but their support staff has _never_ disappointed me.

Whether it's 2am or 12pm, the support folks are knowledgable, quick to listen, quick to act, and never leave me with unanswered questions. They are in one word ... awesome! I've been with SiteGround for many years, expect to stay with them for many, many more.

 
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transferred from HostGator to siteground. never had this kind of support from the previous host. My friend shared his great experience with siteground and convinced me to move.

The support ( chat team ) helped my migrate without a hassle. hopefully , I won't experience any trouble in the future. The free https is the deal breaker.

 
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I looked a lots of companies when we outgrew our last hosting company. These guys are a great option, especially for WordPress installs, which I run several of. Staging is built in and they use Cpanel which I prefer.

Malware scanning and automatic backups are options I've hired out for in the past so it's nice to have it all in one place. Support is the best I've ever had from any hosting company.

 
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Very fast turnaround time to all my questions. I couldn't keep up. I've never seen/had any live chat that's as fast.

The live chat representative also didn't limit himself to answering yes or no questions. He provided links and was helpful. I guess that's all you needed to hear

 
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I've used SiteGrounds to build and manage more than 10 WordPress websites. So far, I never encountered any problems with their service. No downtimes, no problem with speed.

The packages they're offering are great value compared to the rest. Plus, they give the best support that I've ever encountered. Kudos to the team!

 
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SiteGround is the best web host on the planet. None of the other guys out there can compare to the quality of service and top-tier customer support. It is evident that this company value's their customers and love the services they offer.

It is so rare to find a company like this nowadays. Great Job SG. Don't stop being Awesome!!!

 
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It’s virtually impossible to create a support ticket so don’t even bother. You’ll find an endless list of FAQ and “intelligent AI” answers instead, which are useful for basic issues only. Having said that, their live support chat was excellent.

Julian answered all my questions and was pretty friendly too. Also their uptime and server speed are excellent.

 
Screenshot of http://christinepemberton.me
5 stars
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5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

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Siteground is not the cheapest host in town. But after trying them out for a couple of years I am consolidating everything with siteground. Service is excellent and response extremely rapid.

You get what you pay form and for what I pay I get excellent service. Go for siteground if you can afford it.

 
Screenshot of http://www.reveal.marketing
5 stars
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5 stars
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5 stars
Uptime
5 stars
Value
5 stars

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The technical support representative was great today! She helped me get my domain transferred quickly! It was very easy!

She walked me through the process and told me what to expect. I am very happy with SiteGround so far. They have been easy to contact and their staff is very knowledgeable.

 
Screenshot of http://www.kyts.org
5 stars
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5 stars
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5 stars
Uptime
5 stars
Value
5 stars

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Brilliant service from Siteground. I am a member of siteground since last one year and I found the best service and good customer relationship by them. When I faced a problem with my billing they helped me instantly. so with siteground i can be assured of having a prompt service.

 
Screenshot of http://onpnthealthcare.com
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

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So far they seem to be extremely helpful each and every time I contact them. They have a good crew of knowledgeable people. Almost all of my interactions I would give 5 stars.

I have several websites and have given them some tough challenges. I am very pleased and hope they continue!

 
Screenshot of http://craigtuttlemarketing.com
5 stars
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5 stars
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5 stars

Was this review helpful? Yes | No

Very thorough and helped me through step by step. I was panicking about my site and the support staff was able to decipher the issue very quickly and help me solve the problem. I was extremely satisfied with the chat system and will most likely use it again if I ever need help with any of my sites.

 
Screenshot of https://sarah-moyer.com
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

Was this review helpful? Yes | No

I launched the new site, moving from old host to SiteGround. It was such a blessing! Support gave me tips on process, and links to WordPress replace plugin to assist with moving URLs over to domain at launch.

On the day of launch, SiteGround support stayed with me on chat as the moved the site over. They were so helpful, giving me support and guidance while I was able to do the work. Also, they checked settings, etc, to be sure things were going well. So grateful!

 
Screenshot of http://hopeandvictory.com
5 stars
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5 stars
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5 stars
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4 stars
Value
5 stars

Was this review helpful? Yes | No

Support link was very fast. Pavel was friendly and knowledgable. He checked out my problem quickly, did thorough follow-up work, explained what was happening and what I needed to do.

I am very impressed and happy about your service. Yours is the best web hosting service that I have ever had (and I've been doing this for 30 years).

 
Screenshot of http://healthydiet4weightloss.com
5 stars
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5 stars
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5 stars
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5 stars

Was this review helpful? Yes | No

I have just started with SiteGround and so far they rock. I like the features SiteGround offers compared to other hosting companies. SiteGround offers the best affordable prices for people are who just starting out in the online business world.

There customer service is polite, courteous, knowledgeable and provides 24/7 customer support. If you're looking for a hosting company that delivers super fast website speeds, what the search engines are looking for and awesome customer support, look no further than SiteGround.

 
Screenshot of http://www.ahpdigitalmarketing.com
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

Was this review helpful? Yes | No

Amazing products and customer service!! I have tried a large number of hosting services throughout my years creating websites for myself and clients, and by far SiteGround has been the absolute best! Their customer service always goes above and beyond to fix your issue and they are never rude! Highly Recommended!

 
Screenshot of http://onorbumbum.com
5 stars
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5 stars
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5 stars
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5 stars
Value
4 stars

Was this review helpful? Yes | No

The problem I am having a hard time understand the fact that I was trying out siteground last year and am very happy with the services, but had I known that siteground would be such a pleasurable hosting company, I would have bought a 3 year plan then, and so I wouldn't have to pay 19.99 month for 2 more years. This kind of sucks because I don't want to have to move my hosting from siteground. I even had a client purchase hosting from siteground (which can be proved) even though I did not use any affiliate links because I don't want to push that stuff on clients.

 
Screenshot of http://www.problemchildkustoms.com
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

Was this review helpful? Yes | No

I needed to contact support, and Konstantin was beyond fast, thorough and courteous. Absolutely floored by his demeanor and professionalism. Thank you to both he and SiteGround for such awesome service. I truly couldn't be happier with SiteGround thus far, and am feeling great about leaving my prior host after nearly twenty years!

 
Screenshot of http://clasealtahotel.com
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

Was this review helpful? Yes | No

The 247 availability of the chat support staff is one of the key reasons I have been stuck with site ground for years. The responders are always online, quick to reply and very effective in solving my problems, from billing issues, domain issues to technical issues. I recommend their services to everyone.

 
Screenshot of http://londonnewgirl.com
5 stars
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5 stars
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5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

As someone who's a novice at building websites, I've used SiteGround's chat support more times than I can count to get my business and blog sites up and running, and have always managed to not only get help to resolve any issues, but get help from the kindest support staff I've ever encountered online! Everyone is fantastic and goes out of their way to help. Also, there's hardly ever any waiting time - a huge bonus!

 
Screenshot of http://agileplaza.it
5 stars
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5 stars
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5 stars
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5 stars
Value
5 stars

Was this review helpful? Yes | No

Fantastic service, people on the chat are always friendly, helpful and very fast. Even when you make a personalized request they are always ready to find a solution to accommodate you and find ways to meet your needs. Technically then SiteGround has no equal. In short: very good and highly recommended!

 
Screenshot of https://www.atopparty.co.uk
5 stars
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5 stars
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5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

After doing a lot of research on the internet, many professionals recommended siteground - not only for their great support but for their services also. So Siteground was the 1st hosting company I opted for. I must say it was a very wise decision!

For me the company and their customer support has been outstanding and if it wasn't for their extensive experience in website technology; my website would of been ruined a long time ago. They brought my website from the dead many times after I screwed things up. All in all I'm a happy customer and they keep my business running online smoothly and I'll happily recommend

 
Screenshot of http://choosemajorca.com
4.5 stars
Support
5 stars
Features
4 stars
Uptime
4 stars
Value
4 stars

Was this review helpful? Yes | No

Antonia very helpful with helping me set up my add-on domain and fast replies during chat session. Web hosting is all very new to me so I do not have any other company to compare with but so far siteground has kept their promise in everything they claim to do

 
Screenshot of http://twinkle-and-me.co.uk
5 stars
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5 stars
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5 stars
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5 stars
Value
5 stars

Was this review helpful? Yes | No

I moved from another host (HostGator) because I had an issue that I knew was server based but they kept me running round in circles for over an hour before telling me it was definitely an application issue. I set up my hosting on SiteGround, they transferred my site over for free and the issue was completely resolved - so clearly Hostgator were wrong! A few other things worth noting:

- SiteGround is significantly faster for my Wordpress shop
- SiteGround makes it super simple to set up Let's Encrypt, Hostgator don't support Let's Encrypt - they want to charge you for SSL
- SiteGround is cheaper!
- To date SiteGround support has been excellent.

 
Screenshot of http://thinkdepth.net
5 stars
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5 stars
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5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have been with Siteground for over a decade holding multiple domains and hosting packages. The pricing model they employ is by far one of the most competitive, and their support team is simply amazing. Help tickets submitted are always answered same-day, and the online chat help usually resolves issues in real-time. Could not be happier.

 
Screenshot of http://anna-louisehaigh.com
5 stars
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5 stars
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5 stars
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5 stars
Value
5 stars

Was this review helpful? Yes | No

After 15 years using a web designer who handled everything including hosting, it was a big decision to take on my own website management. I have found Siteground to be an excellent hosting platform due to their support and ease of use. Technical issues are sorted quickly and without stress by technicians who are always positive and knowledgeable. I would certainly recommend Siteground to anyone who has never gone down this route before.

 
Screenshot of http://mjdbrokers.com
5 stars
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5 stars
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5 stars
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5 stars
Value
5 stars

Was this review helpful? Yes | No

I started out with Siteground about two months ago and have now transferred 3 domains to them because of their initial awesome service. I contacted them on several occasions over the last four weeks and have received immediate resolutions to my various issues. You guys rock - keep up the good work!

 
5 stars
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5 stars

Was this review helpful? Yes | No

The support at SiteGround is amazing. That is not the only reason I like them. They offer the best hosting and competitive pricing.

I spent months searching and speaking with different hosting sites before I selected SiteGround and it was the best decision I made! Fantastic 24/7 support staff
Fantastic pricing
A ton of great features added to the cPanel

I hope they will soon add e-mail marketing to the great inventory of services they already provide.

 
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

Was this review helpful? Yes | No

Before SG I had my WordPress on a personal shared server and I spent countless hours optimizing the website without real effects (I had 7s loading times...). The load was simply too hard for the server. I started looking but-not-too-much for a provider but most of them did not have all the features I wanted.

When I found out about SG, what striked me as the decisive service was the free migration of my site from my server to theirs. It was a simple matter of creating a ftp account and giving them access to the website, then it was done really quickly. This was done in 2014 and since then I had 100% uptime, automatic updates great support (for the two times I needed it, only for questions, never for issues).

SG is one of those services company that feels like they actually understand their customers' needs. There's a lot to say on how the service is great but I think the best thing to do is ask them directly!

 
Screenshot of http://sjrsolutions.co.uk/
5 stars
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5 stars
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5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I would just like to thank your support Guy Deni for helping me renew a domain which I had let expire. My company SjRsolutions prides itself on providing a first class service and that can certainly be said about Deni and SiteGround. Deni looked into how long my domain had expired for and managed to get it renewed for me even though it had expired in October of last year.

I would like to thank Deni and Siteground for not only saving me the extra cost which may have been levied by Nominet but also so sorting it in a very efficient and timely manner. Yours faithfully
Simon Reed
SjRsolutions
SEO, Social, Web design
www.sjrsolutions.co.uk
07554 000806

 
Screenshot of http://digitroy.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Certainly recommended, absolutely excellent customer service. Quick, effective, polite! All you need!

I talked to Rudy C. on chat on 26/12/2017 and he helped me quickly and in a very polite manner, he was very understanding. Many thanks for the service and I will recommend SiteGround to friends and family in the future! Thank you again

 
Screenshot of http://janobyl.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I really like the help from siteground, they are quick and responsive to the complaints and problems I have experienced so far, easy to difficult problems. Thank you and continue this best service. note: for the future I suggest for the price is reduced a bit, because for newbie like me who just learned a little expensive. Hehe thank you

 
Screenshot of http://reck.us
5 stars
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5 stars
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5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

SG is consistantly exceeding any experience I had with various hosts! SG makes hosting a pleasure, your techs are kind, knowledgeable and that wait is typically short. The wait used to be even shorter, but still, in order to provide such high level service, it is worth a short wait for sure.

Thanks for your great service delivery!!! Peter Reck

 
Screenshot of http://www.simplybecreative.com
5 stars
Support
5 stars
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5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

So super thrilled with Siteground. I was having some issues with transferring over my entire account from another host and they went above and beyond to make it right. Special thanks to Elena for her proactive responses. I've been transferring all my clients to Siteground and now I'm proud to say I made the right decision.

 
Screenshot of http://mewoki.com
5 stars
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5 stars
Uptime
5 stars
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5 stars

Was this review helpful? Yes | No

Good support. Always available 24/7. Smart technical support that is very helpful.

SiteGround helped me to migrate hosts quickly and effectively. I went from an outdated old host running out of date software and near end of life to a fast new web host on a good value plan and with 24/7 support available as needed.

 

Most Popular SiteGround Hosting Plans

StartUp GrowBig GoGeek
Disk Space 10GB 20GB 30GB
Bandwidth Unlimited Unlimited Unlimited
Price $3.95/mo $7.95/mo $14.95/mo
View Plan View Plan View Plan

All SiteGround Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
StartUp Shared
  • WordPress
  • PHP
  • Firewall
  • PostgreSQL
  • CentOS
  • Python
10GB Unlimited $3.95/month
Usual price:
GrowBig Shared
  • WordPress
  • PHP
  • Firewall
  • PostgreSQL
  • CentOS
  • Python
20GB Unlimited $7.95/month
Usual price:
GoGeek Shared
  • WordPress
  • PHP
  • Firewall
  • PostgreSQL
  • CentOS
  • Python
30GB Unlimited $14.95/month
Usual price:
Entry Cloud Cloud
  • WordPress
  • PHP
  • Cloud
  • Firewall
  • WHM
  • PostgreSQL
20GB 5TB $60.00/month
Usual price:
Business Cloud Cloud
  • WordPress
  • PHP
  • Cloud
  • Firewall
  • WHM
  • PostgreSQL
40GB 5TB $80.00/month
Usual price:
Business Cloud Plus Cloud
  • WordPress
  • PHP
  • Cloud
  • Firewall
  • WHM
  • PostgreSQL
60GB 5TB $100.00/month
Usual price:
Enterprise Cloud Cloud
  • WordPress
  • PHP
  • Cloud
  • Firewall
  • WHM
  • PostgreSQL
80GB 5TB $140.00/month
Usual price:
Reseller Hosting Reseller
  • WordPress
  • PHP
  • Firewall
  • PostgreSQL
  • Python
  • Linux
10GB $42.00/month
Usual price:
Entry Server Dedicated Hosting Dedicated
  • WordPress
  • PHP
  • Dedicated Server
  • Firewall
  • WHM
  • PostgreSQL
500GB 5TB $229.00/month
Usual price:
Power Server Dedicated Hosting Dedicated
  • WordPress
  • PHP
  • Dedicated Server
  • Firewall
  • WHM
  • PostgreSQL
1TB 5TB $329.00/month
Usual price:
Enterprise Server Dedicated Hosting Dedicated
  • WordPress
  • PHP
  • Dedicated Server
  • Firewall
  • WHM
  • PostgreSQL
2GB 5TB $429.00/month
Usual price:

SiteGround Frequently Asked Questions

  • What is SiteGround com?

    SiteGround.com is a web hosting company that offers a range of hosting services, including shared, cloud, and dedicated hosting.

    The company is located in Sofia, Bulgaria. It has datacenters in Chicago, London, and Amsterdam.

  • Can I choose a datacenter location?

    Yes. SiteGround uses datacenters in Chicago, London, Amsterdam and Singapore. If you sign up for a dedicated hosting plan, you can choose the continent that your server is located in.

  • Is there a money-back guarantee?

    Yes. There is a 30-day money-back guarantee. You can cancel your service within the first 30 days and receive a full refund.

    The money-back guarantee does not cover cloud or dedicated hosting, and there are some restrictions on reseller plans. You must raise your request through the User Area to claim your refund.

  • What payment methods does SiteGround accept?

    SiteGround accepts payment by VISA and MasterCard. Payments must be made for one, two or three years' service.

    However, if you want to trial its service, you can also pay for one month before committing to a longer contract.

  • Will SiteGround back up my website?

    SiteGround stores 30 backup copies of your website at any time. Crucially, these backups are user-accessible, so you can restore them yourself from cPanel.

    Many hosts don't allow you to access their backups, so this is a good feature to have. You can also create manual backups through cPanel at any time.

  • Does SiteGround offer free site migration?

    Yes, SiteGround will migrate one existing website free of charge, without downtime. This includes WordPress websites.

    If you need more help, SiteGround provides 24/7 support to get you up and running quickly. If you need help moving your domain to SiteGround, it has step-by-step tutorials in its help center.

  • Does it offer one-click installers?

    SiteGround has WordPress and Joomla! auto-installers, so you can get your site up and running within a few minutes.

    It also has an automatic updater tool, a caching feature (Premium plans only), and the ability to create staging instances.

    The host offers multiple tutorials, as well as free themes for both platforms. All of these resources are available via its website.

    You can also access more than 230 one-click installer scripts via Softaculous.

    Note that Fantastico has been discontinued by SiteGround. If you don't want to create a Joomla! or WordPress site, you can use the SiteGround website builder to build a site using templates. 

  • How does SiteGround secure web hosting accounts?

    SiteGround isolates shared hosting accounts from each other, which prevents malware from spreading from one shared hosting customer to the next. The company has also rolled out more than 800 custom firewall rules to prevent malicious hacks.

    You should still take measures to keep your website safe from hacking, including using a strong password for your account, and taking advantage of its automatic updates for WordPress and Joomla!.

  • Is Windows hosting available?

    SiteGround offers Linux hosting only. It does not offer Windows hosting. 

  • What's SiteGround's uptime guarantee?

    SiteGround guarantees 99.9% uptime, averaged over a 12 month period. If it fails to provide that, it will provide an account credit.

    The amount of downtime will determine the value of the credit you receive. SiteGround does this proactively, so you don't need to monitor uptime yourself. It provides an uptime calculation in its User Area for each customer.

  • What control panel does SiteGround offer?

    All plans come with cPanel. There are no extra fees for cPanel on any plan. Reseller, dedicated, and cloud hosting plans also come with WHM.

  • Does SiteGround offer VPS hosting?

    SiteGround provides cloud hosting instead of VPS hosting. Cloud hosting offers very similar specifications to VPS hosting, with the ability to scale up your plan on demand. All cloud hosting packages are fully managed.

  • Is there a reseller hosting plan?

    Yes, SiteGround has a reseller hosting plan with a scalable volume discount, so you receive a better price as your requirements increase. Resellers also benefit from a discount price on domain name registrations.

  • Does SiteGround offer management with dedicated hosting plans?

    Yes. Management is included as standard on all dedicated hosting plans.

  • What programming languages does SiteGround support?

    SiteGround supports many scripting languages, including Perl, Ruby on Rails, and multiple versions of PHP, including PHP 7. It also supports Python, but you'll need to run Python scripts inside the cgi-bin folder. 

  • Can SiteGround provide specialised Magento support?

    Yes. SiteGround has a hosting plan optimized for Magento Community Edition.

    The plan includes shared hosting with CloudFlare and Railgun, free Magento install (via support or Softaculous), free site transfer from another host, and specialized Magento support.

    SiteGround provides free Magento tutorials on its website.

  • Which version of Linux will I get on my dedicated server?

    SiteGround uses Apache/Nginx and CentOS on its dedicated servers.

  • Do SiteGround plans come with a CDN?

    Yes. All SiteGround plans include CloudFlare.

  • Does SiteGround offer unlimited storage and bandwidth for shared hosting customers?

    No. SiteGround does not include unlimited storage and bandwidth with its shared hosting accounts.

    The limits it has set are adequate for the vast majority of use cases. If you hit the limit on your chosen plan, you will be asked to upgrade to the next tier.

Who Are The Most Popular SiteGround Alternatives?

Overall 5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
4.5 stars
Visit SiteGround

Price Comparison

SiteGround$3.95
BlueHost$2.75
InMotion Hosting$3.99
A2 Hosting$3.92
HostPapa$3.95
HostGator$2.75

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