SiteGround Reviews of 2021

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Our Verdict: Outstanding Overall Host

SiteGround is best known for their exceptional customer support. On top of that, they offer fast, reliable servers and affordable plans with features such as a free CDN and SSL certificates.

Over 3,000 of our users have reviewed SiteGround, and they've essentially given this provider a perfect score. SiteGround's service quality, features, value, and support are all excellent. In fact, SiteGround has been our community's #1 overall hosting choice for the last three years.

Below, we'll go over everything else you need to know about this hosting provider. Also, you can save up to 77% on all plans by clicking on any of our discount links in this review.

SiteGround Overview

SiteGround was founded in 2004. They're based in Bulgaria, where they have two offices. They also have an office in Madrid, Spain.

SiteGround Hosting

SiteGround offers many different types of hosting services, including shared, WordPress, cloud, and dedicated server plans. They're well known for their customer support, and they get better user reviews than just about any other hosting provider.

Pros and Cons of SiteGround

Before we go into more detail, let's take a look at the main advantages and disadvantages to using SiteGround:

Pros:

  • Officially recommended by WordPress
  • Extremely fast servers
  • High uptime rate
  • Award-winning 24/7 support
  • Extensive library of self-help material

Cons:

  • Relatively expensive compared to most other providers
  • No free domain name
  • Free website migration is only included with high-end plans
  • Setting up backups can be complicated
  • Reseller program is over-complicated

SiteGround Hosting Plans

As mentioned above, SiteGround offers everything from shared hosting to cloud hosting to dedicated servers. Let's review each of these options in detail:

Shared Hosting

Shared hosting is the battleground where all the best hosts compete for your attention. That's because it is the most popular type of hosting, as only particularly large or demanding sites require cloud/VPS or dedicated hosting.

SiteGround has done exceptionally well in the shared hosting market, distinguishing themselves from their competitors. All of their shared plans include the following features:

  • Softaculous: This auto-installer tool allows you to quickly add over 400 web applications to your site, including WordPress, Joomla, Magento, PrestaShop, and phpBB.
  • Content Delivery Network (CDN): SiteGround uses the Cloudflare CDN to store copies of your website all over the world. This speeds up page delivery to people located far from your base web server.
  • Let's Encrypt Secure Socket Layer (SSL): An SSL certificate provides many benefits to your site. They're a sign of trust to your users, and Google gives SSL sites a minor ranking boost. Also, they're all but required for e-commerce sites.
  • Weebly Website Builder: This drag-and-drop tool makes it easy to create custom pages for your site. Just be careful: if you select the site builder for your account, any content you've created outside of the site builder will be deleted. So, only activate the site builder on a completely clean account, or if you don't mind losing the data that's already there.
  • Unlimited Email Addresses and Databases: You may be surprised at how many email addresses you end up using for your site: you could have one for your blog, another for sales questions, yet another for your newsletter, etc. And most web applications use a database, so it's good to have plenty of them.
  • SSH Access: Most website owners won't need this feature. But if you plan to do any development, it's critically important.
  • 30-day Money-back Guarantee: With this guarantee, you can try out SiteGround for weeks without making any financial commitment.
SiteGround cPanel
The SiteGround dashboard is easy to use.

SiteGround offers three different shared plans: StartUp, GrowBig, and GoGeek.

In addition to the features that are included with all of their shared hosting packages, the GrowBig plan includes SuperCacher, SiteGround's own caching system. This allows static and dynamic web pages (as well as database queries) to be cached for quick delivery to users.

The GrowBig plan also allows you to host unlimited websites on your account, and it includes free site migration. Other features include on-demand backup copies and one-click staging servers.

The biggest reason to choose GoGeek is that it's PCI compliant — this is essential if you are running an online store.

If you're running an e-commerce site, the GoGeek plan will be your best choice ― it's PCI compliant by default.

GoGeek users also get priority support. Their requests are sent to SiteGround's most experienced tech support staff.

Finally, the GoGeek plan provides greater speed and computational power by having fewer websites hosted on your server.

WordPress Hosting

SiteGround offers a special set of shared hosting plans for WordPress users. It's mostly the same in terms of visits, disk space, and features. The biggest difference is that WordPress is installed for free.

Choose from three WordPress plans starting at $3.95 per month.

Another difference is their bot protection system, which is powered by SiteGround's own artificial intelligence algorithm. When this system was switched on, I noticed a remarkable reduction in the number of alerts from my WordPress security plugins.

This system prevents the vast majority of brute force attacks on the WordPress login screen, and it also does a good job of detecting malicious login attempts.

It presents a Captcha challenge to any suspicious user; any genuine user that successfully completes the Captcha won't be blocked again. And it continually adapts to new threats.

This kind of technology is increasingly important for tackling the millions of unauthorized login attempts that webmasters have to battle.

WooCommerce Hosting

Another variant of shared hosting is SiteGround's WooCommerce hosting. If you are planning to start a WooCommerce site built on WordPress, you should look into these plans. However, you will almost certainly want to use the GoGeek plan, as it is the only one that's PCI compliant.

Cloud Hosting

For high-demand websites, SiteGround offers four cloud hosting plans: Entry, Business, Business Plus, and Super Power.

All of these plans provide 5 TB of monthly data transfer. Even the Entry plan is extremely powerful, as you can see in the following table:

PlanCPU CoresRAMDisk SpacePrice (monthly)
Entry36 GB40 GB$80
Business48 GB60 GB$120
Business Plus510 GB80 GB$160
Super Power912 GB120 GB$240

Reseller Hosting

Reseller hosting allows businesses to create additional revenue streams by adding web hosting to their services. You could also set up your own web hosting business using these reseller plans and white label everything, so your users wouldn't ever see the SiteGround brand.

The core package includes 20 GB disk space and the ability to host an unlimited number of customers. But the pricing is a little unconventional.

Here's how their credit system works:

  • You must buy at least five credits to get set up as a reseller

  • One reseller credit is equal to one year's hosting for your customers; if you begin with 10 customers, you need 10 credits to activate each site for one year

  • Additional services, such as domains, must be paid for by credit card

  • Resellers get discounts on space and domain registrations; the more credits you buy in one transaction, the bigger your discount will be

As a reseller, you don't get access to WHM. Everything is done via your SiteGround dashboard.

Of course, if you don't like this credit system and you want more control over client accounts, you could just purchase a cloud plan and use WHM with that.

But the disadvantage to this method is that you'd lose some of the best features of SiteGround's reseller package, like the ability to choose each customer's datacenter location individually.

High-End Hosting: Dedicated and Custom-Built Servers

SiteGround offers three dedicated server plans for website owners who require the most power and stability. They're all built on Intel Xeon processors and come with 10 TB of monthly bandwidth.

SiteGround can also build and manage custom servers for enterprise users. You will need to contact them to learn more about this option, though.



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Control Panel

SiteGround provides cPanel with all of their plans. Their version of cPanel is slightly customized, but the core components will look familiar if you have used cPanel before.

Support Portal and Ticket System
The SiteGround dashboard makes it easy to get assistance, create email accounts, and launch a WordPress website.

Customer Account Area

SiteGround also has their own customer account area, which offers detailed information about your plan and, if applicable, your server. They call this the "User's Area", and it provides easy access to the support portal and ticket system.

For my cloud plan, I can see the following information as soon as I log in:

  • Server specifications

  • Datacenter location

  • Primary domain

  • Server IP

  • DNS

  • FTP and email server details

  • Backup plan

  • Cloudflare CDN status

SiteGround Services
Upgrading your hosting plan can be done from your dashboard.

Add Services

You can also purchase standalone email, FTP, PHP, or MySQL hosting plans through this panel. SiteGround has a library of templates for Joomla, Magento, and WordPress. And they can register domains for you too, although this isn't a service that they advertise prominently.

If you need to increase the capacity of your plan or order an additional web hosting account, you can do this within the User's Area as well.

Customer Support

SiteGround provides 24/7 customer support. They respond to queries from customers in English and Spanish, and their website is localized for nine territories.

You can reach them through live chat, ticketing, and phone support. They promise to send an initial response to queries within 10 minutes.

In my experience, they do meet this promise. It sometimes takes longer to get the issue resolved, of course. In most cases, issues have been completely resolved within a few hours, even if they've been passed to multiple tech support operatives. And while you wait, you are always kept updated.

Support Case Study: Site Migration

I had to reach out to customer service personnel when I couldn't complete a second site migration to my cloud hosting plan.

The issue was resolved quickly, and I was kept informed at regular intervals while the migrations were taking place.

Indeed you can not restore full cPanel backups yourself on your Cloud Server. Currently we are transferring your remote account via full cPanel backup that we will restore on our end. If you have a full cPanel backup that you need us to restore for you, you could open a new support ticket from User Area > Support and ask us to restore it for you as if you provide us with one or two cPanel backups we will restore it for you.

If you want to perform the restores yourself you could upgrade to a dedicated server with root access.

We will update this ticket with more information regarding the current transfer when available.

Best regards,

Aleksandar Dimitrov
Technical Support Team

Copy of a SiteGround tech support update.

SiteGround Infrastructure

SiteGround is one of a small group of web hosts that allows shared hosting users to choose where their datacenter is located.

They have datacenters in Chicago, the UK, the Netherlands, Frankfurt, Sydney, and Singapore. Remember, for optimal performance, you should choose the datacenter that is closest to your primary visitors.

Hosting Performance

In my testing, SiteGround consistently exceeds their uptime guarantee of 99.9%. In fact, for the 12 months of data I have, they averaged 99.995% uptime ― just over two minutes of downtime per month.

SiteGround Pingdom Data
We tested SiteGround's server response times and tracked their uptime.

Server Response Times

Their response times are also very good: they were usually below 500 ms and often under 400 ms, with an average of 431 ms.

This was much better than several other hosts we've tested, including GoDaddy and Bluehost.

SiteGround is not, however, as fast as WP Engine, which our tests indicate has an average response time that's consistently less than 400 ms.

Map of SiteGround Server Response Times
Map of SiteGround server response times (green indicates times less than 500 ms)

Uptime Guarantee

It is extremely unlikely that you will collect on SiteGround's 99.9% uptime guarantee. For one thing, their uptime numbers are excellent. For another, they measure their uptime yearly (most hosts that offer a guarantee measure it monthly).

In case you do experience downtime of more than 0.1% annually, you'll be compensated as follows: one month of free hosting for uptime between 99.0% and 99.9%, and then another month free for each percentage point below that.

If you feel like you've outgrown your hosting plan, your first step should be to upgrade to the GoGeek plan. If that isn't enough, check out cloud and dedicated hosting.

Other Hosts to Consider

Although I really like SiteGround, they aren't the right choice for everyone. Here are some excellent alternatives:

Bluehost

Bluehost specializes in WordPress hosting ― in fact, they were the first official WordPress host. You might want to stay away from their Basic plan, because it is limited in things like email accounts.

But they are an excellent host, especially for users on a budget.

InMotion Hosting

InMotion Hosting is a lot like SiteGround. They offer a full range of hosting types with generous disk storage and unmetered bandwidth.

They are also known for their great support.

A2 Hosting

A2 Hosting specializes in hosting for developers. But they are also an exceptional general hosting provider with solid servers, plenty of features, and low prices.

WP Engine

If you want managed WordPress hosting and you don't feel comfortable using cPanel and FTP, WP Engine might just be the perfect host for you ― it is a little pricey, though.


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SiteGround Review Conclusion

SiteGround is a solid web hosting provider. In my experience, they are impressive in all aspects of web hosting, such as uptime, support, speed, and technical capability.

The plan you choose will affect performance and speed to some degree. But when I've talked to SiteGround users, I've found that all plans perform well in terms of uptime and features.

The customer service you get is great across the board; customers on the cheaper hosting plans appear to experience the same quality of support as those paying more (although those with the GoGeek plan may be served faster).

SiteGround is definitely a host that any serious website owner should consider. Are they the right fit for you? Head over to SiteGround and decide for yourself.

Edited with additional material by Frank Moraes.

Claire Broadley

About Claire Broadley

Claire has been creating websites for over 20 years and has been using WordPress for over ten. She is an expert in web hosting, design, HTML, and more. She lives with her husband and son in the United Kingdom.

Connect with Claire

SiteGround Frequently Asked Questions

  • Is SiteGround any good?

    Based on the experience of our staff and reviews from our users, SiteGround is more than good. In particular, they offer some of the best WordPress hosting around without costing as much as WordPress-only hosts like WP Engine and Kinsta.

  • Is SiteGround better than Bluehost?

    Both SiteGround and Bluehost are excellent hosting providers. The right choice for you will depend on your needs.

    In general, SiteGround provides better performance, while Bluehost provides better prices.

  • How much does SiteGround cost?

    By using the link on this page, you can get SiteGround for as little as $6.99 per month.

  • If SiteGround is based in Bulgaria, will my website be slow for visitors in the US?

    No. SiteGround gives you a choice of datacenter locations, so you can choose the one closest to your customers. You can also set up their free Cloudflare CDN to ensure that your site loads quickly.

  • What's the difference between Let's Encrypt SSL certificates and a paid SSL certificate from another authority?

    SiteGround's free SSL certificates come from Let's Encrypt, which provides trimmed-down versions of the SSL certificates you buy from third parties.

    In short, these free SSL certificates are just validated on your domain, not your company data. They're fine for basic security. But if you're running an e-commerce store, you might want more advanced features, which means paying for an SSL certificate.

    SiteGround offers an upgrade to Wildcard SSL or EV SSL, which are more suitable for medium to large businesses that need additional features. You can purchase either of these from your User's Account dashboard once signed in.

  • Do I have to use WordPress on SiteGround?

    No. SiteGround has optimized their service for WordPress, but you can use any application that is permissible, such as the ones they provide as 1-Click installs. That includes alternative CMSs like Joomla and Magento. You can also use SiteGround's site builder to create your website quickly.

  • Is there a money-back guarantee?

    Yes, there is a 30-day money-back guarantee. You can cancel your service within the first 30 days and receive a full refund.

    The money-back guarantee does not cover cloud or dedicated hosting, and there are some restrictions on reseller plans. You must raise your request through the User's Area to claim your refund.

  • Which payment methods does SiteGround accept?

    SiteGround accepts payment by Visa, Mastercard, American Express, and Discover. Payments must be made for one, two, or three years of service.

  • Will SiteGround back up my website?

    SiteGround stores 30 backup copies of your website at any time. You can restore any of these for free.

  • How does SiteGround keep their web hosting accounts secure?

    SiteGround isolates shared hosting accounts from each other, which prevents malware from spreading from one shared hosting customer to the next. The company has also rolled out more than 800 custom firewall rules to prevent malicious hacks.

    You should still take measures to keep your website safe from hacking, including using a strong password for your account and taking advantage of their automatic updates for WordPress and Joomla.

  • Is Windows hosting available?

    SiteGround offers Linux hosting only. They do not offer Windows hosting.

  • What control panel does SiteGround offer?

    All plans come with cPanel. There are no extra fees for cPanel on any plan. Dedicated and cloud hosting plans also come with WHM.

  • Does SiteGround offer VPS hosting?

    SiteGround provides cloud hosting instead of VPS hosting. Cloud hosting offers very similar specifications to VPS hosting, with the ability to scale up your plan on-demand. All cloud hosting packages are fully managed.

  • Which programming languages does SiteGround support?

    SiteGround supports many scripting languages, including Perl, Python, Ruby, and PHP 7.

  • Which version of Linux will I get on my dedicated server?

    SiteGround uses Apache/Nginx on CentOS for their dedicated servers.

SiteGround Reviews by Our Community

Overall Rating from 3,226 Reviews by SiteGround Customers

Support
Quality
Features
Value

Most Helpful Reviews

Rich Austin avatar
Rich Austin richaustinmusic.com
Oct 01, 2018

Amazing technical support. The best. Every support agent I speak to knows their stuff and they are always on hand.

I'm a complete layman when it comes to computers and they teach you as well as being extremely polite, fun and helpful. Highly recommended, so no need to look any further :)

Visit Host Now →

Kath Dawson avatar
Kath Dawson digitalacademycollective.co.uk
Jun 17, 2017

I have used Siteground for years, both as a previous agency owner, and now as a consultant. I am absolutely confident that if I get stuck with an installation that live chat tech support will get me up and running. They have honestly never failed to solve a problem. Always willing, polite and incredibly helpful I find the support staff a delight to deal with.

Visit Host Now →

David Wright avatar
David Wright surreywebdesigns.com
Jul 01, 2019

Tried all three wordpress recommended hosting and SiteGround is the best. We are just transferring the last of 10 websites hosted on BlueHost (1 of3 recommended) to SiteGround. The other hosting companies are much slower websites, constant issues, the SiteGround speed optim plugin does everything we were trying to do with 3 other 3rd party plugins.

Customer service is far better. Just overall the whole experience is flawless compared to the other 2 companies (BlueHost & HostGator). Massive thanks to Antonio K. for all the help today = Legend.

Visit Host Now →

Karen Neumann avatar
Karen Neumann websavvystudio.com
Dec 04, 2018

I was nervous about a major WordPress release (5.0 Gutenberg) and the auto update feature, so I contacted support. Wow, I was thrilled to hear that they already had it under control and were extending the auto update timeframe for this release. SiteGround rocks because as a web developer they make my job easier! Support is always helpful and pleasant to work with - I feel like I have a team working with me.

Visit Host Now →

Steve Albin avatar
Steve Albin steve-albin.com
Nov 13, 2018

I switched from another ISP where I was managing about a dozen small websites for friends and acquaintances. I have found the support to be prompt and helpful. I have submitted tickets and used the live chat - both work well for me.

My sites are running faster. I'm very happy to have made the switch.

Visit Host Now →

Zoe Zuniga avatar
Zoe Zuniga mindbodycopy.com
Oct 19, 2018

They are very easy to work with. I switched from BlueHost when it became a big conglomerate. You get all the same features but much better support.

I have had a very easy time transferring my WordPress site over from Bluehost. I also transferred my domain names and set up two more WordPress sites and several subdomains easily. When I have had questions they are helpful and quick to get to me in the chat. There have been no long waits and I have been with SiteGround for almost a year.

Visit Host Now →

Rodrigo Cuadra avatar
Rodrigo Cuadra vitalpbx.org
Sep 27, 2018

My service ends on October 26, 2018, you sent me a billing notice in which you raise to US $ 34.94 a month when I was paying 11.95, for this reason I will not renew the service, I will move to another hosting. Thank you very much. The price is to hight. The price is to hight.

Visit Host Now →

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Sherri Colon

June 2, 2019

I have used a few different website hosts and SiteGround’s service is by far the best. I do use the knowledge base, but usually the questions I have are fairly unique. Whether it is a phone call or a chat, I receive excellent help in a timely fashion. I am using their WordPress product. The site isn’t very complex and it’s for a nonprofit, so there isn’t really a budget for a developer. This is the perfect solution and I highly recommend SiteGround.

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SHEILLA DINGUS

September 5, 2019

I just signed up tonight and am in the process of having my site moved. It was down for most of the day with my old host, so it’s really nice to read that someone in a position similar to me is having a great experience.

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Tracy Gum

September 14, 2019

Sheilla hope everything went well with swapping over to siteground
I swapped over a few years ago and the great thing about them is I have to remind myself who I am with unlike some others previously.

The good thing about that is that i never have issues with siteground. The only issues i ever have are the ones of my making LOL I mess up from time to time with tinkering with things I shouldn’t LOL

the folks here fix my messes every time very patiently.

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Sean McMahon

June 4, 2019

Tsacho was polite, helpful and thorough in his assistance. What more could I ask for. Thank you Tsacho and Siteground :)

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R1Law

June 10, 2019

I’ve moved over from a different hosting company that had great reviews, and my experience there was good (A2Hosting), but the level of service at SiteGround is above and beyond great. Site migration went smoothly, email accounts configured perfectly (this is for 13 sites) and speed is on shared hosting account is excellent. Chat support is superior to anything I’ve experienced. The only reason I need the help is normally because I’m implementing something that is beyond my expertise on the server side. Highly recommended to users that know enough to get into trouble but not enough to drop into configuration files.

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Steph

July 6, 2019

Totally relatable, and definitely agree to this!

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Sherrie

August 9, 2019

Re: “Chat support is superior to anything I’ve experienced.” – Totally agree. You can tell they have true pride and dedication (in addition to expertise) in what they do. It really shows.

I also love the layout of the live chat – you can see a photo of the person you’re talking to, and they have a star rating showing how other customers have rated them. There’s also a short bio.

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Teo

June 11, 2019

The Siteground customer support it’s probably one the best when we talk about Hosting support,fast 24/7 and all the people are very professional.In this review I want thank you Roisin G. for her quick help

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Gualberto Magallanes

June 13, 2019

Siteground provee excelentes productos y servicios y sobre todo un servicio de postventa muy bueno.
La atención es de primera.
Lo recomiendo!!!

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Arun Kumar

June 18, 2019

Siteground has more qualified tech support staff than Bluehost from my experience.

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Ronn Loy

June 27, 2019

Having used both webhost, I couldnt disagree more. The service quality of Siteground support teams beats Bluehost with both hands down and both eyes closed.

Its hard to leave Siteground if they keep up such great support quality.

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Danny R Kellogg Sr

June 20, 2019

SiteGround is awesome! I’ve worked with multiple hosting servers over the past 30 years, and none can come close to the excellent tech support and service I have received from SiteGround. Thank you all!

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JC Tambeau

June 22, 2019

As always I have great things to say about SiteGround – today Dzhanan H looked after my support concerns and she was the awesome – very friendly and very helpful – I appreciate her help and would like to say it is people like her that make your company what it is today. :)

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Tamara Laschinsky

June 25, 2019

Siteground is great and loving your customer support!

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Gleb

June 27, 2019

Fixed all the issues in the shortest amount of time! Best Service 2019

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Koichiro

July 1, 2019

All your support staff members are always helpful and attentive. That is why I have been using SiteGround for years.

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Jack McCullars

July 2, 2019

Not perfect, but they are close and their tech support is the best I have experienced with a web hosting company.

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Jean Marc Brissat

July 2, 2019

Siteground has allowed me to take my web development business to the next level. The fact that I can concentrate on designing and publishing while trusting Siteground to handle any technical aspect has really been a dream come true… The live support people are top notch and I highly recommend Siteground’s services!

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Marco Aurelio Cutrufo

July 4, 2019

perfect! This is my favourite provider.
High quality, fast, safe and helpful.
Tha key feature of SiteGround is the support 24/7 that is always ready and professional.
Many times the solved all the problems helping me for anything.
I appreciated the time with them for me and my customer

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Walter Hunt

July 5, 2019

I have had other hosting websites in the past 15 years along with SiteGround and no one tops their support team of the 100% up time, they will keep you site online all the time. Thanks SiteGround.

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John Carlisle Swaringen

July 6, 2019

As a developer I’ve used many different hosts for clients over the years. Siteground has the best feature set for the money you could find. Their support Staff is amazing. I will probably make my clients switch to Siteground because they are so good at support.

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Colin Lynch

July 13, 2019

Best ever hosting provider! Support is excellent with typically fast response time and explanations of how and why an issue arose rather than a simple ‘It’s fixed!” Saved me so much time and helped avoid having to rebuild my site.

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Nai Thy Wonna

July 14, 2019

Thank you SiteGround. You are very helpful and your service are great. Hosting speed very fast, your teams are very helpful and friendly.

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mcjohnlj

July 15, 2019

Perfect hosting with fantastic good tech support. Chat support is my favorite and never had to wait longer than 1 – 3 minutes!
Great hosting plans with a lot of freedom n your server. Plus, have you seen the price?

For any E-commerce, drop shipper looking for hosting here is your home for your store!

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Roger Garlin

July 19, 2019

Quick, courteous, knowledgeable, helpful – I could go on; let’s just say, everything I’ve encountered to far about SiteGround is flawless. Thanks a gazillion, guys!

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Mike Barlow

July 20, 2019

Your support people are extremely helpful, responsive, and courteous. They don’t just answer your question or solve your concern, they also give you a variety of useful options so you can make decisions from an informed perspective. I have had experience with the support departments of several web hosting companies, but SiteGround is by far the best!

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Luca

July 22, 2019

Stefan D. from support

Is the greatest guy you will ever meet. you know that he will always be there for you even if he’s at the darkest moment, he will simply put on a smile and support you for whatever it is needed. although he makes other people happy, hes own life isn’t perfect its self, but he doesn’t get that in the way when helping others, he is a true hero and if, not the one we deserve but the one we need .

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Roberto Vázquez González

July 26, 2019

With no doubt, it’s my go-to hosting for any PHP development, website hosting.
It’s always up, their CPanel provides anything you would need for your website, you can create backups of your full site (including the databases) and the best is their terrific support’s 🤩.

I always recommend it for any wordpress, drupal, grav or php development 🙌

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Nathalie

July 31, 2019

The tech support is fantastic. My questions were answered and the solution was provided quickly!

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russell ventura

August 5, 2019

Siteground’s initial cost was acceptable, but over the time of the 1 year contract the performance of the hosting dropped where I used to be able to run independant backups, but continued to face performance and resource issues with a small site and subdomain hosted.

When I got the renewal which was 100% more than the initial cost, I decided to move to another host which offered more resources for a lower cost.

I used siteground’s support which I always found to be very good. This was the best part of the contract.

Today, i received an automated renewal (even though I had disabled it) which was 15 days early. When I contacted siteground, they said it was clear in their small print that this is how they operate. I was not expecting this, and it placed me in a financial problem. After chatting to an operator and supervisor, they have refunded my account, but this may take several days. This made me very unhappy, and I will no longer use or recommend siteground on this basis alone.

Their support, and operators are always polite and professional, but their costs and how they handle billing is too much in favour of siteground and not their customers. They should reconsider this as its a very competitve market providing hosting.

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Shane C.Rodrigo

August 11, 2019

I cannot rate SITEGROUND highly enough!

I spent hours doing my due diligence. Reading review after review on the PRO’s and CONS of each Hosting Company.

The ease of navigation through the backend is fairly simplistic. Even if you are not that Tech savvy like myself.
But if you are still none the wiser? Then the expedience and level of competence to which the SITEGROUND SUPPORT TEAM attend to your matter, is not only reassuring. But is what you would only EXPECT when you put YOUR BUSINESS into the hands of a Hosting Company.

I do not hesitate in recommending SITEGROUND to fellow colleagues or friends looking to start up a new venture.

Thanks to the many CSO’s I have fired questions off to around the clock!

PLEASE KEEP UP THE GREAT WORK!!!! It’s what sets you apart from the OTHERS!

Regards,

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Dave Tease

August 22, 2019

After researching Web hosts, I kept coming back to Siteground as the best organisation to work with. When you can host anywhere in the world, you’ll realise they are the best.
Period.
Uptime is the best, support is the best, and usually any issue is fixed within minutes.

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Dana Jensen

August 30, 2019

We bought a website and in turn inherited Siteground as the hosting company! We have been using it for a month now and I’m very happy with the tech service. I’ve had some hiccups with my site but Siteground has been very helpful in fixing the problems quickly! Everyone has been so friendly! Love it!

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Marko

October 14, 2019

I’m glad to hear about your uplifting feedback regarding SG’s customer support, Dana.

I’ve had a similar experience with SiteGround’s support throughout my time with them as a client. Having purchased my first plan with them 2 years ago, I remembered the support as excellent and rapid in speed. Upon my return to SiteGround in recent months, I still can’t fault their service.

What are your thoughts about their hosting account dashboard?

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Stephen Scalese

September 18, 2019

I designed and managed by simple WordPress site for several year. Without notice the hosting service I was using went silent and I couldn’t contact them at all. I decided to go with the top-level service, but unfortunately I wasn’t a top-level ($) client, so I got where for weeks. Finally, after many requests it finally refunded my money. SiteGround has been refreshing but it’s still taken awhile to get things moving because my old hosting service was completely unresponsive. SiteGround techs found ways around this stonewall, and the road forward is smoothing out. I would still request that a way be found to translate tech terms, like DNS server, FTP/ MySQL, FTP, the hosts file, MX records, A record, etc. My email accounts are still not migrated to the new server and are a pain to use. But over all, given the fix I was in, the customer service has been excellent.

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Paul J Gourhan

September 23, 2019

Siteground has fair pricing and excellent customer service! I have several sites with them and every time I had a problem or question they were there to help. Their support people were knowledgeable and always went above to help me. They are my only hosting company from now on.

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Joseph Leonard

September 28, 2019

There is no Cpanel. Instead, you must use their SiteTools which does not have all the Cpanel features and is very hard to navigate. I am sorry that I recommended my client to host with SiteGround as it is making my job as a web developer that much harder.

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Jill

October 7, 2019

I have no idea what I am doing when it comes to making a website, and I have done almost everything on my own, but there have been two things I have really been stuck on and the live chat has been so helpful and spent the time to actually help me and not try to rush me to end the chat. Very happy with my choice

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David Longstreet McCreary

October 7, 2019

Tsacho provided excellent, fast, perfect service today. As always with Siteground. NEVER before in 25 years of working with a hosting company have I been able to submit a question for support and leave the window open, just hit refresh in a minute or less, and have the answer. Your support for me is priceless. Just extraordinary. THANK YOU.

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