Spry Hosting Review: Simple VPS Plans, But No More 100% Uptime Guarantee

Spry Introduction

Spry focuses solely on VPS hosting. The company was founded in 2002 and its datacenters are located in Boston, MA in the USA. Jay Westerdal founded the company; he is perhaps best known for another unrelated project, DomainTools.com.

Westerdal is no longer involved with Spry; it was purchased by the Endurance International Group (EIG) in May 2010. EIG owns many similar hosting brands, and the vast majority have very basic websites that have been stripped back to the bare minimum. Spry is really no exception.

Spry is clearly proud of its green credentials; it offsets its power usage by purchasing renewable energy credits (RECs). This is a method many hosts employ, and it allows the host to claim a 100% offset on its power usage.

Spry Hosting Plans

Spry only offers VPS hosting. It has three plans: Standard, Pro, and Premium. All are provided on CentOS with cPanel and WHM as an optional, chargeable extra. Note that on the company homepage it’s suggested that the OS can be changed, but I didn’t see this on the VPS hosting page itself, so it may incur an extra fee.

  • Standard offers 512 MB RAM, 20 GB disk space and 1,000 GB monthly transfer.
  • Pro provides customers with double the RAM and disk place, alongside 1,500 GB transfer.
  • Premium offers 2,048 BM RAM, 40 GB disk space and 2,000 GB transfer.

There’s little information about the plans on the Spry website; most key allowances, such as the number of mailboxes or domains, are unlimited. This makes the pricing table very simple, although some users will undoubtedly yearn for a little more detail. VPS hosting is more involved than shared hosting, and Spry doesn’t offer much in terms of fine print to inspire confidence.

Spry Uptime/Downtime

Spry does not appear to offer an uptime guarantee. It seems that the host once offered a 100% uptime guarantee, but this seems to have been removed sometime after 2008. Presumably, it was phased out around the time of the acquisition by EIG. No historical uptime figures are provided, so it’s impossible to assess its performance or the kind of service you’d expect to receive.

Spry uses two datacenters in Boston, MA – it doesn’t claim to own these outright. Each one is staffed around the clock and is provisioned with N+1 power connections.

Spry Support

Spry support is provided through a support portal. If you’ve hosted with an EIG brand before, the layout and features will be familiar to you. There’s a knowledgebase, a user guide, and a variety of tutorials.

Support requests have to be sent via the account area; there’s also a toll-free US number, but no international equivalent. Support appears to be provided round the clock. It’s probably safe to assume that support is provided by the same tech team that handles requests from the entire EIG family.

There’s also a company blog which appears to be regularly updated with good quality content regarding the Spry service. Customers can also use the customer forums to get help, but some of these forums haven’t been used for almost three years.

Spry in the News

I didn’t find any news reports relating to Spry, except for the aforementioned reports about its acquisition by EIG in May 2010.

Spry Control Panel

Spry customers can use cPanel and WHM, but these are considered optional extras. In order to use them, you’ll have to buy a license; one license covers both tools. At the time of writing this review, Spry was offering version 11.23, so its licenses are obviously up-to-date.

Spry Extras

Spry doesn’t appear to offer the kinds of freebies we’d expect to see on shared hosting plans. Its main selling point is its green hosting promise.

Spry Money Back Guarantee / Cancellation Policy

New Spry customers are protected by a 30-day money-back guarantee, assuming you paid by credit card. Customers who pay via other methods cannot take advantage of the guarantee.

If you’ve registered a domain on sign-up, you’ll be charged $15 for the domain and the administration involved in registering it.

Spry Summary

Spry offers simple, uncomplicated VPS hosting plans that may suit you if you’re looking to upgrade from shared hosting while still using cPanel and WHM. Its pricing is easy to understand, but it doesn’t really have a unique selling point; green hosting is admirable, but plenty of other hosts offer it now, and Spry doesn’t have anything else to give.

Over the last few years, Spry appears to have lost its impressive uptime guarantee and has been swallowed up by a large corporation. It’s certainly worth looking at a few other VPS specialists before signing up, since you may prefer to know a little bit more about the plan you’re committing to.

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Claire Broadley

About Claire Broadley

Claire has been creating websites for over 20 years and has been using WordPress for over ten. She is an expert in web hosting, design, HTML, and more. She lives with her husband and son in the United Kingdom.

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