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Hear from our web hosting expert, Adam Michael Wood.
By Adam Michael Wood
Technical writer, coder, and composer.
Tierpoint is a high-end provider of enterprise-grade data center and web hosting services, including cloud computing, colocation, and managed IT. In their current incarnation, they were founded in 2010, forming out of the combination of several different well-respected IT service providers from around the country, including:
Tierpoint serves customers from fourteen datacenters across the United States.
Tierpoint is not a consumer-grade hosting company — they do not provide any type of shared hosting or other typical “retail” web hosting services.
Tierpoint is a B2B, enterprise-grade IT service provider. Their service offerings include:
Tierpoint has fourteen datacenters positioned all over the country:
All of Tierpoint’s datacenters provide best-in-class server hardware, 24-hour security, closed-circuit TV, uninterruptable power supply, and high-end carrier-class internet connectivity.
To give a sense of their datacenter setup, here are the complete stats from one of their locations (Waterbury, CT). It is highly representative of their entire network of locations.
Tierpoint provides a high-level of hands on support to their clients. There are local support teams in each geographical area they serve, available 24 hours a day.
Each region has its own Network Operations Center — fully staffed centers which monitor local datacenters and networks continuously to ensure 100% uptime. They proactively contact customers in the event of any disruptions and begin working immediately to resolve any problems.
Tierpoint’s Network Operation Centers operate according to a three-point code of customer service they refer to as the “NOC Protocols.”
Tierpoint provides a wide range of customer technical support through it’s Network Operation Centers, including:
Tierpoint provides a financially-backed 100% uptime Service Level Agreement (SLA).
Tierpoint is a high quality provider of enterprise-grade IT and networking services. They would be a good fit for medium to large organizations (both for-profit and non-profit) that have mission-critical tech infrastructure. Their geographic footprint makes them well-suited for companies that have a presence across the U.S., particularly in heavy-industrial areas.
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