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Tsohost Reviews by 13 Users & Our Experts

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Tsohost

13 Reviews
Last reviewed Sep 20, 2017Add your review

Key Features

  • PHP
  • WordPress
  • Uptime Guarantee
  • MySQL
  • Perl
  • Linux

User Reviews - Total: 13

2.5 stars
Support
1 stars
Features
3 stars
Uptime
2 stars
Value
3 stars

Was this review helpful? Yes | No

3 years since my last review of Tsohost on here and gosh how things have changed. Not sure if they got bought out or something but they have moved most of their help desk from the UK to Bulgaria. Support is now a real pain, anything slightly complicated becomes an exercise in talking to someone who can't really speak English and is going to have to pass the issue back to someone in the UK anyway. Result is the customer and the tech guy both spend ages to a Bulgarian who becomes a blockage to fixing the problem.

Also, so far this year (2017) I've had two outages of more than 24 hours where nobody has been on site with the ability to fix the outage. I think uptime this year has been roughly 10 percent of what they claim to achieve .

I'd recommend you stay clear for now until Tsohost address their support problems.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

The not-for-profit charity that I represent has been with TSOhost, who have provided us with a managed server at various levels of sophistication, for more than 10 years. We have recently migrated from http: to https: and transferred onto a new TSOhost server. I am not an IT specialist - I manage a database - and throughout our years with the company we have experienced consistently first rate service and helpful advice. When we migrated to the new server a week ago, there were inevitable teething problems, but in collaboration with our IT designer, the staff have been consistently helpful and very prompt, irrespective of whether we have raised an issue on a Tuesday afternoon or a Sunday morning. These guys deserve big Brownie points.

Michael J.

 
2 stars
Support
1 stars
Features
5 stars
Uptime
1 stars
Value
1 stars

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We joined Tsohost 2 years ago in 2015, and they were great. They successfully migrated our entire website, MySQL database and HTTPS certificate. The whole operation was smooth, and I was impressed by the quality of the support engineers.

Fast forward to 2017, and the story is very different. Since August 2016 Tsohost have had a chaotic support team who don't understand basic technical issues. Last week, we experienced downtime of over 6 hours in one day. The quality of support is now amongst the worst I have experienced (this is our third hosting company). We're looking for a new hosting company that takes us seriously and who has UK-based engineers who understand web server technology basics.

 
4 stars
Support
4 stars
Features
3 stars
Uptime
4 stars
Value
4 stars

Was this review helpful? Yes | No

I've found that Tsohost are reliable and good value. I have opted for a simple package, giving me access to a typical cloud management dashboard. It isn't bloated with features but those present are reliable and useful. If you want them to host a simple site then go for the fairly cheap lite package. I haven't had much reason to use their support system, but the times I have they have been responsive and helpful.

 
2.5 stars
Support
4 stars
Features
4 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Be careful here. I have been with TSOHost for over 3 years and have about 30 sites with them.

Good Points:

1) Bespoke Control Panel - I Love it. Far less complex than cPanel and it gets the job done quickly and easily
2) Customer Service - Telephone support (and its good) and fairly fast email support.
3) When it was working well, it was really good. One less thing to worry about.

Bad Points

1) They have gone downhill over the last 6-12 months. Lots, and I mean lots of downtime - or worse, just slow unresponsive servers. Lots of 500 Internal server errors or the Mysql DB becomes unresponsive. Its poor, really poor - but whats frustrating is it never used to be.

2) Support is good, but they just say the same thing now - Unexpected spike in resources - sorry. Or I will move the DB to another server. There are only so many times I can hear the same excuses again and again

3) They will not accept that they are at fault in anyway. I tried to get a refund for a part year and they refused. I had only recently renewed and things got unworkable and I tried to get out and I couldn't. I need to desperately, but moving 30 odd sites to an unknown new home is a daunting task.

So, in conclusion - before you commit yourself like I did make 100% sure you are happy with the performance. I'm not!

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

We have now had a total of 74 down time alerts from pingdom in the last 2 days. Our service outages are often in excess of 2 hours. The sites come back online for a few minutes and them are down again.

It is taking hours to get replies. We have no email, 37 websites effected and numerous customers complaining that their websites are down.

Tsohost do not seen to realise that we are a business trying to operate without any of our own or customers websites now for almost THREE DAYS without an end in sight.

Communication has been appalling and action non existent.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I am really happy will tsohost, i changed trough alot of registars, but now i decided to host all my domains at tsohost

it is one of the fastest webhosting i ever saw so far

i even tought of investing into tso host company because its really a 5 stars company

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I've been using TSOHOST for about 2 years now and they are the best host I've ever used. Prior to being with them i was jumping between hosts like bytehost, godaddy and various others but always kept changing due to down time or support issues being ignored.

I use C-panel hosting with them and host multiple sites on the same package via addon domains. TSOHOST's support is great, any issue i have had they've responded within the hour (even over night) and requests or problems are actioned pretty much instantly.

I've had one case of downtime and this was last week when the server went down for less than an hour... I had an email from TSOHOST before I even noticed the site's where down. Once the site was back up I got another email from the technical director explaining that another site they also host was subjected to a large scale Denial of Service attack (DDoS) and explaining how they will prevent this from happening in future. "We’re carrying out further upgrades to our network infrastructure. The link that was saturated will shortly be quadrupled in capacity. We’ve just spent another £250,000 on additional routers and £30,000 on multiplexing technology. We will continue to expand and diversify our network indefinitely."

All in all they are a great host and I would recommend them to anyone who's looking for a fast, reliable host based on UK servers.

 
5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

As my current provider of hosting I have been anything but pleased with the quality of service I have received.

With the cheapest plans with a coupon that squeezed 42p out of my monthly price I was up and away. I was given access to my control panel to which I proceeded to set up my site with WordPress when I realised I did not have a domain, after looking for 30 minutes for the cheapest one and email came through with a message about how I could get a free domain, they asked what domain I wanted. I wrote back and asked for it to be set up with WordPress. 10 minutes later another email came through with my new WordPress information and the keys to the kingdom for my new domain.

My site has been speedy even without any customisations and I think it's great that they don't try to mislead you like other hosts locking you into long contracts.

Would recommend if your looking for a middle ground between price and quality.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Absolutely the best host out there. I've been with them for a couple of years on their shared hosting plan now. The support has been quick and perfect every time. Prices are very reasonable and I can't think of a single problem that hasn't been resolved within minutes.

All of my future hosting and domain registrations will be with TSOHost.

I've tried many others from the absolute worst ever at UK2.net through the mediocre and average. I fell upon TSOHost and will never move anywhere else now.

Can't recommend them enough.

 
4.5 stars
Support
5 stars
Features
4 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

Been with TSOHost for about a year hosting fsopen.co.uk. I'm on their shared cloud platform which I choose as I thought it would be more robust against failures and DOS attacks. Recently they've invested in more upgrades which has sped up my server which obviously means it wasn't running at optimum speed before. They also moved to a new datacenter recently which was meant to take about 3 hours from 2AM GMT but subsequently overran. Really not happy with that move as I have a lot of US customers who were affected however, I think that was a one off issue.
On the plus side I have raised quite a few support tickets over the last year and most were delt with very quickly and to my satisfaction. I've had a couple of tickets bounced back with obvious incorrect answers but when challenged someone more knowledgeable is tasked. In fact most of the time I get the impression I am talking to someone who really knows their stuff and answers honestly. I imagine this level of service will be a challenge as they grow but so far they seem to be doing ok.
One thing to note, all though they boast about their cloud product being robust being clustered servers etc this doesn't apply to any databases which will be on individual, separate albeit dedicated machines. Circumstances might make me move to a true cloud platform in the future but this is going to cost quite a bit more than using TSOHost.

All in all I would recommend TSOHost

 
5 stars
Support
5 stars
Features
5 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

I have always been on the lookout for a good hosting provider, but I could never found one. Until now.

I have only been using TSOHost for two months, but I have to admit that I never had any issues with them. Sure, they had to go down for maintenance one time, but I had sent an e-mail prior to this. Guess these situations are unavoidable at times.

Other than that, they have been great. They have all the popular website design programs and whatnot - I do not really check these as I only use wordpress. The fact that I can pay on a month-by-month basis is great. Their support team is very fast-responsive and they solve every issue you have.

All in all, 9/10.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have been using TSOhost for over a year now. The reason I went with them was because I read a review about somebody using cloud hosting. I started looking into cloud hosting for Wordpress and found that the ultimate package can be used on 100 Wordpress websites with no problems or slowness. The pricing was good so I gave it a go and so far everything has been great. The sites load very fast, the support is always very helpful and the control panel is very easy to use. I have been with tons of hosts over the years both in the UK and abroad and nobody has come close to these guys. I cant see myself needing another UK host again, I just wish they had services in other countries so I could use them in Australia and the USA and benefit fro the same support and service.

 
Tsohost logo

Tsohost

tsohost.com
Location:Maidenhead, UK
Founded:2003

Tsohost Introduction

Tsohost is a UK hosting company based in Maidenhead in the UK. It prides itself on basing all staff close to its servers, and has more than a decade's experience in the industry.

Founded in 2003, Tsohost is a member of the Paragon Internet Group, the company that also owns Vidahost and Hostroute. The Group has gone through a number of mergers in its history, and Tsohost now hosts more than 150,000 websites.

Tsohost Hosting Plans

All of Tsohost's hosting plans are based on a cloud platform. None of its plans offer unlimited resources. On its About page, Tsohost says that this is intentional, and it prefers to push realistic, limited plans rather than unrealistic, unlimited hosting.

  • At the low-cost end of the market, they offer the Lite, Standard, Pro and Ultimate plans. These packages are comparable to the shared hosting you'll be used to seeing on other hosts' sites. All are available with Linux and Windows as a hybrid operating system, complete with a custom control panel and the ability to run different operating systems on different domains or subdomains. That's except for Lite, which is Linux only.
  • Shared hosting is sold as "cPanel Hosting" and doesn't give you the benefits of different operating systems. However, it's likely to appeal to users who are happy with cPanel on Linux and want to stick with it. Tsohost makes no secret of the fact that it would rather you signed up for its cloud plans, but there are three plans nonetheless: Lite, Standard and Pro.
  • Reseller hosting isn't really a separate product - it's just a module within the cloud hosting plan which is turned on when you pay an added premium. There's no limit on the number of users you can sign up, but your resources are always limited, so you may need to upgrade down the line.
  • Tsohost also offers server plans, including virtual servers, dedicated servers and a third option is calls "Complex Hosting." Complex Hosting is essentially private cloud hosting for specific requirements, such as application hosting or ecommerce stores.

Tsohost Uptime/Downtime

Tsohost says that it aims to provide 99.9% uptime on cloud and cPanel hosting, which is the bare minimum uptime figure you would expect to see in an uptime guarantee. If the host doesn't meet its commitment, clients are credited with a free week's service.

On server plans, it aims to deliver 99.95% server uptime and also offers a four hour hardware replacement guarantee.

Information about the company's data centre varies very slightly depending on the part of the site you visit. There appears to be one primary facility in Maidenhead, where its staff are based, but it also mentions other UK data centres on another part of its site. These presumably include Equinix LD5, the Slough facility where its VPS customers' sites are located.

Data centre features include 24/7 security, biometric locks and dual power supplies. The host automatically provides snapshot backups for both cloud and cPanel hosting customers.

Tsohost Support

Tsohost's support department is based in Maidenhead in the UK alongside its main data centre. There's a knowledgebase, client support forums and a blog, but any personal support requests must be made via the ticketing system / email.

Email support is provided 24/7 - 365 days a year.

Telephone support is not provided 24 hours. It's available from 9am until Midnight GMT (note the implications of this timezone restriction in summer, or if you're working overseas).

Tsohost in the News

Despite searching thoroughly, I couldn't find any notable news stories relating to Tsohost.

Tsohost Control Panel

The majority of Tsohost's hosting plans are provided in the cloud. This is the platform Tsohost is keenest to sell, and it's also the part of its service portfolio governed entirely via a custom control panel. With cloud hosting, it isn't that unusual to see a custom control panel in place, so you can expect a certain learning curve if you sign up. On Tsohost's cloud hosting page, you'll find a feature tour that covers most of the key features of the control panel in-depth, giving you the chance to evaluate it before you sign up.

On cPanel hosting plans, you'll get a more familiar control panel, although the exact version in use isn't specified. There's a very brief mention of WHM, but Tsohost doesn't really promote it or reveal whether it costs extra. WHM certainly isn't mentioned on its Reseller Hosting page.

Tsohost Extras

Tsohost offers free domain names on some of its higher-priced plans, but that's about it in terms of freebies. There are no obvious marketing credits or discount codes for new clients.

Tsohost Money Back Guarantee / Cancellation Policy

Hosting customers can take advantage of Tsohost's generous 60-day money-back guarantee. This appears to apply to cloud hosting and shared hosting packages, although the wording in some parts of the site differs, but we can certainly state that does not apply to servers. Tsohost asks that customers who want to cancel make contact to explain their reasons before they do.

If you want to cancel after this time, you'll need to give 48 hours' notice before the next billing date, except on server plans where you're expect to give 30 days' notice. Refunds are issued for any months that have been paid for but not used.

Tsohost Summary

If you're looking for a web hosting company based in the UK, Tsohost really does have a lot going for it. Its commitment to quality is clear, and it doesn't shy away from providing in-depth information about its products and services. It clearly believes in the potential of cloud hosting, and its custom control panel looks attractive enough to make me interested in trying it out.

I would like to have seen a far better uptime guarantee on its cloud hosting packages to really inspire confidence in them, and I would also have preferred to see 24x7 phone support, rather than the restricted opening hours it currently offers. Nonetheless, Tsohost is clearly a company that cares about hosting, so you might be able to forgive its flaws.

Last updated: 2017-07-30

Tsohost Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Lite Hosting WordPress PHP Linux Perl MySQL Uptime Guarantee 500MB 5GB $2.09/month
Usual price:
Standard Hosting WordPress PHP Linux Perl MySQL Uptime Guarantee 2.5GB 20GB $4.87/month
Usual price:
Pro Hosting WordPress PHP Linux Perl MySQL Uptime Guarantee 10GB 150GB $6.96/month
Usual price:
Ultimate Hosting WordPress PHP Linux Perl MySQL Uptime Guarantee 100GB 1000GB $27.86/month
Usual price:
Lite cPanel Hosting WordPress PHP WHM Linux cPanel Perl 500MB 5GB $2.09/month
Usual price:
Standard cPanel Hosting WordPress PHP WHM Linux cPanel Perl 2.5GB 20GB $4.87/month
Usual price:
Pro cPanel Hosting WordPress PHP WHM Linux cPanel Perl 10GB 150GB $6.96/month
Usual price:
Scalable Reseller Hosting Linux Magento Drupal Joomla Help Center Live Live Chat Support 100GB 1000GB $51.32/month
Usual price:

Tsohost Frequently Asked Questions

  • Does Tsohost offer Windows and Linux services?

    Tsohost has a range of products available for customers, which includes Linux-based web hosting services, and Windows Virtual Private Server (VPS) hosting options.

  • Will the price go higher when I renew?

    Customers have the benefit of consistent pricing in that there is only one price at renewal and when you initially sign up.

  • Is a free domain name included?

    Their Pro and Ultimate shared web hosting plans come with a free domain.

  • Does Tsohost have a money-back guarantee?

    The company offers customers a 60-day money-back guarantee on all their hosting products.

  • Do they offer phone support? What language is their customer support available in?

    Tsohost offers live phone support from 9 am to midnight GMT. Their team only provides support in English.

  • Where is Tsohost located? Where are their datacenters located?

    This company is based out of the United Kingdom, and is headquarted in the town of Berkshire, England. Their datacenters are also located in the UK.

  • What programming languages do they support?

    Depending on whether you are working with a Linux based hosting plan, or a Windows based hosting plan, ther supported programming languages include ASP, ASP.NET, PHP, Perl, and Ruby on Rails.

  • Can they help with transferring an existing website to their servers?

    Site migration services are included with their web hosting packages at no additional cost.

  • Will they allow more than one domain per account on their service?

    The company's shared web hosting plans allow either 2, 4, 6, or 100 sites to be hosted per account.

  • Does Tsohost include any software so that I can easily build a website?

    With each of their hosting plans, they provide an easy template and wizard based site building tool.

  • What security products does Tsohost use?

    Tsohost uses industry-standard measures such as DDoS protection, strong physical security, and around the clock monitoring.

  • What control panel do they use?

    On their shared hosting plans, cPanel is the control panel that is available for customers.

  • What payment options does Tsohost offer?

    Customers have a choice of payment options which include all major credit cards, checks, and PayPal.

  • Do they have an uptime guarantee?

    The company offers a 99.9% uptime guarantee and they back this guarantee up with service credits.

  • Do they have CDN services available?

    Tsohost does not directly provide Content Distribution Network service integrations, but their plans are fully compliant if customers wish to configure a third party CDN services.

  • Is there a minimum contract or can I pay monthly?

    Customers have a choice of monthly, yearly, and multi-year contracts available to them, depending on their pricing and commitment interests.

  • Do they have a backup policy?

    The company backs-up their servers daily and these are kept for 30 days. These backups are available for restoral upon request.

  • How many email addresses do they allow and how much storage do they allow for email?

    Customers can choose from 10, 25, 100, or an unlimited amount of email accounts, depending on their choice of plan.

  • Do they support streaming audio and video?

    Tsohost's plans allow for streaming media, however these kinds of sites can be resource intensive. It is recommended that customers interested in streaming media should seek Virtual Private Server (VPS) or dedicated server options for the best, reliable performance.

  • Does Tsohost have an affiliate program? How does it work?

    Yes. Affiliates can easily share their unique affiliate link or promotional code with potential clients and when they visit the company's site, their machines are cookied. That cookie is retained for a period of three months and if that cookied system visits and buys anytime in that timeframe, the commission is payed to the affiliate's credit in PayPal, bank transfer, or credits for service.

How does Tsohost compare to their competitors?

Overall 4 stars
Support
4 stars
Features
4 stars
Uptime
3.5 stars
Value
4 stars
Visit Tsohost
Overall2.5 stars

Price Comparison

Tsohost$2.09
Blacknight$5.74
Heart Internet$4.17
123-reg$2.99
Easily.co.uk$3.50
EasySpace$2.38

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