UkHost4U Review: More For Enterprise Customers Than Individuals?

UKHost4U Web Hosting

UKHost4U is a UK-based hosting company that has been in business since 2000. In 2006 it merged with Hosting Systems, a local design and web hosting company that had been in business since 1990. This means that UKHost4U is one of the longest running providers of web hosting in the UK, or anywhere else in the world.

Services and Specializations

UKHost4U offers a wide range hosting plans covering the spectrum from low-cost shared hosting to high-end Dedicated Server hosting, as well as VPS and Cloud hosting.

Shared hosting plans are offered in several pricing tiers, based on resource availability and account limits.

VPS plans from UKHost4U are available in many different tiers and configurations, based on usage limits on storage space, bandwidth, and memory. VPS plans are available with or without Solid State Drives (SSD) and come in managed and unmanaged plans.

Several dedicated server configurations are also available, with a range of specifications determined by pricing. Server management is included in most plans.

UKHost4U also is a provider of reseller hosting, which is available in multiple tiers.

VPS and Dedicated Customers of UKHost4U have an option of six different operating systems:

  • Windows Server
    • Windows 2008
    • Windows 2012
  • Linux
    • CentOS
    • Debian
    • Ubuntu
    • Fedora

Windows hosting plans come with a choice of Plesk or cPanel. All plans include access to a script installer for easily setting up popular web applications like WordPress and Drupal.

For non-tech savvy clients, they also have a Website builder, allowing anyone to setup a small website with a simple graphical user interface.

UKHost4u Reviews by Our Community

Overall Rating from 3 Reviews by UKHost4u Customers

Support
Quality
Features
Value

Most Helpful Reviews

ANITA GLINDONI avatar
ANITA GLINDONI stardawn.co.uk
Jul 01, 2015

Despite initial good value, customer support on the billings side of this Host service is currently a total disaster. After admitting our billings records had been erased with no reason our account has still not been restored and as a result our domain has expired with Nominet and our Company site is down. Countless emails pass back and forth with different authors with no resolution and between different departments.

They clearly lack an escalation policy or take complaints seriously. We have already cancelled one domain with them and it’s looking like we will withdraw our multiple company sites with them.

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David Cummings avatar
David Cummings planespotterslog.co.uk
Aug 16, 2017

I had a previous domain sold to this company at first I wasnt happy as my site was down for a few days. However since then I have only had one issue and that was due to a server upgrade and me having inputted my email address incorrectly on the profile page. I have no issues with the speed of the site, or the features for the price, in fact the service I am getting is excellent. The firewall systems that they provide for on the website work and I have accidently locked myself out more than once, and the support is quick and resolutions very timely.

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James Allen avatar
James Allen n
May 12, 2017

I had a pretty bad experience with these guys. Their service was adequate for the £29.99 Budget package which they used to sell but now most of the packages which they promote are a good £10 higher than that and there isn’t an extra 25% benefit in terms of service. You can get cheaper, better deals if you shop around.

I had 5-6 domains and hosting packages with these guys and never called up when the sites went down temporarily, never hassled them over back-ups, I was completely autonomous. Although I saved them a lot of money by solving issues myself and not contacting them (or using their human resources at all) – when I once forgot to cancel a domain’s renewal they charged me anyway and refused a refund stating that it was ‘not possible’. Weak answer from a weak provider – right!?

The truth is there is no law blocking them for refunding me. Despite being a great customer who had multiple domains and hosting packages with them, despite my flawless conduct and behaviour (and lack of drain on their support teams) they refused to meet me even half way. Not only did they not fully refund me, they additionally didn’t even offer a consolidatory amount in terms of striking a compromise.

Do yourself a favour, don’t work with these people. Everything is automated, they’re rigid, unfair and they Don’t (and never will) care about you and your associated online businesses. Find a better hosting company, these guys aren’t worth trash.

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Datacenters and Technology

UKHost4U operates out of the BlueSquare Data Center in London, which boats impressive specifications:

  • Over 50,000 sq ft of space (BlueSquare 1, 2, 3 & MK)
  • 8 megawatt of power from multiple on-site substations
  • diverse power feeds to substations
  • Multiple redundant N+N generators connected via C&N
  • ATS systems
  • diverse fibre ducts into the datacentres
  • N+1 PowerWave UPS system
  • N+1 Airedale Air Handling system
  • 24/7 secure entry via swipe card system, with 6-layer entry
  • Datacentre located inside its own secure compound, with 3-metre fencing and electric entry, including anti-tailgate systems
  • Engineers available 24/7 for remote hands service
  • Engineer build rooms

BlueSquare runs a fully redundant BGP network with two separate hardware vendors, providing redundancy at both the network and hardware layers. The datacenter also operates two separate 10 GB networks, and two independent IP Transit networks.

Support and Customer Service

UKHost4U offers 24/7 phone support. The call center is based in the UK, and they employ Cisco and Juniper certified network engineers to ensure customers have access to a high level of technical expertise.

In addition to the standard support available to all plans, customers can also purchase managed hosting plans, providing a high level of hands-on support.

Security and Backups

Automated offsite backups are available to all plans as an add-on service, as is email Spam protection.

Uptime Guarantees

UKHost4U guarantees uptime of 99.9% or better (that’s no more than about 43 minutes of down time in a month).

This is subject to the usual exclusions: UKHost4U is not responsible for downtime caused by a customer, by third-party applications, or by their infrastructure providers.

The remedy for downtime exceeding .1% in any month is a credit on a customer’s account against future hosting fees.

Costs and Payment Policies

UKHost4U prices all of its plans in GBP (British Pounds), and also charges VAT (Value Added Tax). Because of the USD-GBP exchange rate, and the fact that US Hosting companies are not compelled to charge sales tax, most hosting plans from UKHost4U are more expensive than similar plans from US providers.

UKHost4U accepts PayPal and all major credit cards.

Summary / Conclusions

UKHost4U is a high quality hosting company well suited to business clients.

Their shared hosting plans are a little over-priced for the entry-level bloggers and small businesses which would most likely gravitate to that type of plan.

However, their location and expertise makes them a great fit for medium and large UK-based businesses that need an Enterprise-level hosting solution.

Most Popular UKHost4u Hosting Plans

Budget Basic Site Builder Home
Disk Space 1GB 10GB 10GB
Bandwidth Unlimited Unlimited Unlimited
Price $4.22 / mo
Usual price: Get % off!
$5.62 / mo
Usual price: Get % off!
$7.03 / mo
Usual price: Get % off!
Visit UKHost4u Visit UKHost4u Visit UKHost4u
Plan Disk Space Bandwidth Price
Advanced
Shared
50GB Unlimited $9.84 / mo Visit Host
Site Builder Business
Shared
100GB Unlimited $14.05 / mo Visit Host
Business
Shared
Unlimited Unlimited $14.05 / mo Visit Host
Site Builder Reseller
Shared
100GB Unlimited $21.08 / mo Visit Host
More Plans +
Adam Michael Wood

About Adam Michael Wood

Adam specializes in developer documentation and tutorials. In addition to his writing here, he has authored engineering guides and other long-form technical manuals. Outside of work, Adam composes and performs liturgical music. He lives with his wife and children in California.

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