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Web.com Reviews: 90s "Has Been", Or 2018 Contender? We Asked 113 Users

113 Reviews
Last Updated Aug 12, 2018Add your review

Web.com Features

  • PHP
  • WordPress
  • MySQL
  • Uptime Guarantee
  • Perl
  • Python

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web.com
Location:USA
Founded:1997
Pros:
  • Free Domain Name
  • Free Site Builder
  • Tools for Small Businesses
Cons:
  • Not developer-friendly
  • Limited tech features

Decide if Web.com Is for You

Web.com is an affiliate of Network Solutions, which owns a number of companies offering web hosting and other internet-related services, including:

  1. Register.com
  2. 1ShoppingCart
  3. Name Secure
  4. Name Bargain
  5. SnapNames

If you see any mentions of these brands on Web.com, you should know that they are partner companies.

About Web.com

Web.com Home, via WhoIsHostingThis

When landing on Web.com's homepage, you are greeted with the following message: "Your business. Your customers. Let's get you connected. From website design to secure data, we'll link your business goals to your customer's needs."

It is clear that Web.com caters to a business audience — if you are a small business or individual entrepreneur looking to get up and running with a website, Web.com wants to talk to you. However, this does not mean that Web.com does not have options for you if you do not fall into either category.

Let's take a look at what Web.com offers.

Web Hosting

Web.com boasts that its products are for great options for "reliable, affordable hosting." These options are shared hosting plans. The company does not currently offer any type of advanced hosting packages, such as reseller, virtual private server (VPS), or dedicated servers.

Currently, there are three different shared web hosting plans from which you can choose:

  • Entry-level plan
  • Mid-range plan
  • Full-featured hosting plan

The most inexpensive, entry-level plan is targeted at small business owners who are looking for hosting for small, basic websites that do not feature multimedia elements (such as high-resolution images, videos, or streaming audio files) prominently. Resource-wise, this package includes 300 GB of disk space, no limits on data transfer, a maximum of 25 FTP accounts, and 100 multi-user email addresses (accounts).

The mid-range plan is a good option for those owning small- to medium-sized businesses who are looking for websites that do have some multimedia content. The package includes 500 GB of disk space, no limits on data transfer, 50 FTP accounts, and 500 multi-user email addresses (accounts).

The most expensive, most full-featured hosting plan is targeted toward small- to medium-sized business owners who strive to run a single, resource-intensive website or multiple websites. The package includes an unlimited allocation of resources, including disk space, data transfer, and FTP accounts. You will also get 1000 multi-user email addresses (accounts).

Feature Entry-Level Mid-Range High-End
Disk Space Allocation 300 GB 500 GB Unlimited
Data Transfer Limits None None None
FTP Accounts 25 50 Unlimited
Email Accounts 100 500 1000

In addition to the features and functionality mentioned in the plan descriptions above, all Web.com hosting plans come with the following tools, features, and services:

  • One-click installer for some of the most popular tools used in web hosting, including content management systems (like WordPress), e-commerce solutions, and communications tools (like live chat or video chat)
  • A drag-and-drop, do-it-yourself website builder
  • 24/7 technical support
  • Service Level Agreement/Uptime Guarantee
  • A free domain name

Why Web.com?

Under Construction, via Pixabay
Under Construction via Pixabay

  • Robust web design options
  • Web hosting
  • Professional marking services

Robust web design options: choose from the Build It for Me option, where Web.com designs a complete website for you, or the Do It Yourselfoption, where you get an easy-to-use, do-it-yourself tool that allows you to put together a website design yourself.

Web hosting: choose from three different web hosting packages that come with extra features like do-it-yourself website builders, dedicated customer service and customer support, FTP access, and email addresses (accounts).

Professional marketing services: if you are running a business-related website, get professional help with things like search engine optimization (SEO), local business listings, and digital and social media marketing.

Uptime and Availability

Web.com promises a 99.9% guaranteed uptime. This is unique in that shared hosting plans typically do not include uptime guarantees — these tend to be reserved for more expensive options, such as VPS plans or dedicated servers.

Migration Policy

Web.com does not include any migration-related services with their packages. You are wholly responsible for such tasks (backing up and downloading the data you have at your current web host and transferring it to Web.com via FTP). Similarly, when transferring out of Web.com, you are responsible for backing up and moving out all of your data.

Documentation and Other Support Material

Web.com's documentation can be described in one word, unfortunately: poor.

While Web.com provides a fair amount of Support-related content, the articles tend to be very generic and vague. It was difficult for us to find information that we were interested in, such as migrations — the information we ended up finding came from the Web.com Terms of Service.

If you opt for a Web.com hosting package, be prepared to either contact the Web.com support team regularly or to muddle through and figure things out on your own.

Control Panel

All Web.com hosting packages come with a GUI control panel you can use to manage your servers. Web.com, however, calls these the Web Hosting Toolbox, and you get one for each site/domain name you register with Web.com. We were unable to determine exactly what brand of control panel is provided, but the screenshots available indicate that it is similar to the cPanel.

Datacenter Locations

Web.com does not provide any information on where its datacenters are located; you do not get a choice of datacenter location when selecting and purchasing a web hosting package.

Money-Back Guarantee / Trial Period

Web.com does not offer any trial periods, but all new accounts do get a 30-day (limited) money-back guarantee.

Backup Policy

Web Development, via Pixabay
Web Development via Pixabay

Web.com does not offer any type of backup-related services that users can purchase. You, as the end user, are responsible for backing up your website. You are also responsible for maintaining those backups. We were unable to determine if there are built-in backup assistance tools in the Web.com control panel.

PCI Compliance

Web.com does not indicate that any of its plans are PCI compliant, so we assume that none are. Because these plans are shared hosting plans, it may be difficult (if not impossible) to set up a PCI compliant website using Web.com's options.

However, Web.com does claim to offer e-commerce solutions, so this may be something with which the Web.com professional services team could help.

Web Design Services and Tools

When it comes to designing your website, there are two ways you can go about this with Web.com:

  1. Opt for the Build It for Me option, where the Web.com web design team takes care of designing and creating your website's front-end on your behalf
  2. Opt for the Do It Yourself option and build your website yourself

The Build It For Me Option

Web.com's Build It For Me option gets you professional assistance with launching your website from start to finish. When all is said and done, you'll get a website with mobile-friendly design, SEO-friendly copywriting, and quality control to make sure everything works as it should.

The process begins with a customer interview, where you meet with a Web.com representative to discuss your goals and your vision for your website. Then, you begin the build and iteration process, where Web.come turns your vision into reality. After a set number of iterations, you should arrive at a design that works for you and Web.com turns the design into an actual website.

The Build It For Me option includes more than just a website, however. You will also get:

  1. A free domain name
  2. Web hosting for your website with a 99.9% uptime
  3. An SSL certificate for your visitor's protection

Once your website is live, you can easily add Web.com features, functionality, and solutions, such as:

  1. Business email services
  2. Dedicated/tracked phone numbers
  3. Advanced website analytics
  4. Social Media Marketing
  5. Search Engine Optimization/Pay-Per-Click Management
  6. E-Commerce and Local Business Listing services

The Do It Yourself Option

If you are looking for a more economical option than the Build It For Me option, Web.com offers a Do It Yourself option that gets you the tools you need to design and built a website yourself.

Web.com says that "if you can use a mouse, you can use [their] website builder."

The drag-and-drop website builder is intuitive and easy-to-use, and you will get everything you need to put your website together, including:

  1. Hundreds of designs (or website templates) that you can use instead of starting your design from scratch
  2. Thousands of stock images — a picture is worth a thousand words, and if you do not have enough visual content to populate your pages, Web.com has a robust library of images from which you can choose

If you need web hosting for your newly-designed (and built) website, you will need to purchase a separate hosting package. Then, you can add additional Web.com features, functionality, and solutions, such as:

  1. Business email services
  2. Dedicated/tracked phone numbers
  3. Advanced website analytics
  4. Social Media Marketing
  5. Search Engine Optimization/Pay-Per-Click Management
  6. E-Commerce and Local Business Listing services

The WordPress Option

WordPress Home, via WhoIsHostingThis

If you are interested in using WordPress as your content management system, a dedicated web design solution where the Web.com team will help you design and build a website that takes advantage of the WordPress ecosystem.

The WordPress option is very similar to the generic Build It For Me option, but rather than building a stand-alone website, the WordPress option is a WordPress site that requires said ecosystem to run properly. There are definite pros and cons to choosing this option, so if you have any questions, get in touch with Web.com for more specific information.

How Web.com's Website Builder Compares to Other DIY Website Builders

If you have experience with the website builders put out by other web hosts or website building services (such as Wix or Squarespace), how does Web.com's option compare?

First, know that Web.com's option is not free. If you had chosen Wix instead, you would be able to try out the product completely free of charge (though this is not the case with Squarespace). This, however, is not a complete negative, since Web.com does bundle hosting with their website builder and you can take advantage of the 30-day money back guarantee in the event that you decide that Web.com is not the option for you.

Web.com claims that its option is intuitive and easy-to-use, with templates that can help you get started. We did not find any samples to preview, unlike Squarespace, who readily advertises the options that are available to you. We do want to mention that Web.com does offer an in-house design team, so if you find that you have gotten in over your head, you can seek professional assistance.

Web.com is designed for an enterprise audience in mind. We do not meet just large enterprises — we include small businesses and individual entrepreneurs in this category as well. Wix, however, is a more generic option, while Squarespace makes a clear distinction between its general product and its e-commerce options.

In the end, all three options (Web.com, Wix, and Squarespace) offer options that can help you get up and running with a well designed website with as little hassle as possible. If you are on a strict budget, you should know that Web.com is the most inexpensive option, followed by Wix, then Squarespace.

Other Web.com Services and Offerings

Web.com Marketing, via WhoIsHostingThis

In addition to Web.com's web hosting and web design services, the company offers the following:

  • Domain names
  • SSL certificates
  • Marketing

If you are in need of a domain name, Web.com can get you set up with a domain name without web hosting (though you can obviously purchase web hosting with your domain name if you want). This is great if you want to hold a domain name, but you are not ready to commit to web hosting just yet.

SSL certificates are a way to prove that your website is secure and improve your search engine rankings; Web.com offers multiple options and you choose the one that best fits your needs. A lot of providers offer only one option, but Web.com allows you to choose the level of security you want and purchase the certificate that best helps you meet that need.

Web.com offers a wide variety of marketing solutions. In addition to helping you generate leads via local, digital, and social media marketing, you can opt for things like search engine optimization, business email, and assistance with local business listings.

Custom, Industry-Specific Options

Web.com also offers industry-specific options for those in dentistry, real estate, or a field where communication with field crews is important.

E-Commerce

If you are interested in launching more than just a basic website for your business, Web.com offers an e-commerce option. This option is a managed solution where the Web.com team will assist you with developing a fully-fledged online store to stand with your website.

We noticed that Web.com claims its do-it-yourself website builder can be used as a DIY e-commerce solution, but be sure to check to see if it will meet the security requirements needed to operate an online store. We saw no mentions of what security features (other than SSL certificates) Web.com offers to assist with this.

Enterprise-Level Solutions

If your needs or the needs of your business exceed the scope of that which we have defined above, you can contact Web.com to inquire about enterprise-level solutions. Such solutions include marketing, data collection and analytics, and web design. The specific details on these options were limited, so you will need to get in touch with Web.com for additional information.

Customer Service and Technical Support

Unfortunately, we were very disappointed with the quality of support material provided by Web.com. In addition to there being very few documents available, those that were available contained very little usable information. We even made a last-ditch effort to see if Google would be able to unearth information we could not find using the website's own navigation, and we were unsuccessful.

In fact, a fair amount of the information we did find was branded as Network Solutions which, as we mentioned in the introduction, is the parent company of Web.com. The documentation provided for Web.com users seemed like an afterthought that was never really completed.

Furthermore, there were key points that were only mentioned in the Terms of Service.

Be aware that, if you opt for a Web.com hosting package, you should be prepared to either contact the Web.com support team regularly or to muddle through and figure things out on your own.

Web.com does boast 24/7 customer service, which we feel is the minimum given the lack of printed material available.

If you like this host...

If you like Web.com, but you don't think it is 100% right for you, check out the following alternatives.

BlueHost

BlueHost Hosting, via WhoIsHostingThis

BlueHost is an all-around solid web hosting provider offering lots of web hosting options, robust customer service and customer support, and a full-suite of professional services. We think of BlueHost as a fancier version of Web.com, so if you like Web.com but think you might need just a bit more from your hosting provider, consider BlueHost. There are two downsides to BlueHost, however:

  1. BlueHost offers limited web design options and lacks a website builder — you may have to solicit the services of a third-party web designed if you opt for BlueHost (to be fair, there are many hosting companies that are lacking in design options, so BlueHost is not unique in this regard)
  2. BlueHost does not offer any type of service-level agreement or uptime guarantee for its entry-level options

A2 Hosting

A2 Hosting, via WhoIsHostingThis

We consider A2 Hosting to be the BlueHost for geeks. If you have complex technical needs, consider A2 Hosting, since they pride themselves on meeting the web hosting needs of developers.

Like BlueHost, A2 Hosting is limited in terms of the web design services they offer (and you do not have the option of getting a website builder), so again, you may need to solicit the services of a third-party web designer if you opt for A2 Hosting. A2 Hosting is also a web host that offers uptime guarantees to even entry-level packages.

GreenGeeks

GreenGeeks Hosting, via WhoIsHostingThis

GreekGeeks is an eco-friendly web host offering shared and reseller hosting plans. If you find the options provided by BlueHost and A2 Hosting overwhelming, but Web.com does not do it for you, consider GreenGeeks. GreenGeeks' plans are fast and somewhat scalable, so they are a good option for those who are not seeking super powerful, super fancy web hosting packages.

Unlike BlueHost and A2 Hosting, GreekGeeks does offer a website builder, so if this functionality is important for you, GreekGeeks might be the option for you.

Web.com Quick Overview

Specializations

  • Inexpensive shared hosting
  • Web design tools and services

Plans starting at...

$5.95 per month for Essential Hosting

Sitebuilder included?

Yes

Migration Policy

None — you're on your own.

Quality of Support Material

Poor

Control Panel

Included

Datacenter Locations

No information provided

Money-Back Guarantee

30 Days, Limited

Backup Policy

None — you're on your own.

PCI Compliant

No

Pros and Cons of Web.com

We've said a lot about Web.com, but what are the high (and low) points of this web host?

Web.com Pros

  • All hosting plans are on the inexpensive side
  • One-click installation of many popular addons (including WordPress) and do-it-yourself website builder make getting a website up and running relatively simple
  • Web.com is owned by Network Solutions, a conglomerate of web hosting and other website-related online businesses — there is a vast network infrastructure backing your website

Web.com Cons

  • No advanced hosting options (reseller, virtual private server (VPS), or dedicated), so if you outgrow your hosting package, you will need to migrate to another web host
  • Support documentation is seriously lacking

Conclusion

Web.com offers a small, but mighty set of shared hosting options for small- to medium-sized businesses looking to get started with a website (and possibly a small online store) with as little hassle as possible. The company also offers web design services, either professionally or via a do-it-yourself tool. However, Web.com is not an all-in-one option (a la Squarespace), though with the correct purchases, you could use its offerings as one.

Furthermore, though Web.com is inexpensive, there are cheaper web hosts whose shared hosting plans offer more and are backed by better support materials. You can easily make do with Web.com, but there are definitely better options out there, especially if you are not keen on taking on what could become a very big challenge.

However, if having some type of performance guarantee is important to you, Web.com is one of the few options that offers an uptime guarantee for shared hosting plans.

Last updated: 2018-08-28

113 Reviews of Web.com By Our Users

Screenshot of http://hempelair.com
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Was a waste of money for me. Lead stream cost me 5250 for about 500 in profits after 5 months. Seem to be only out to suck money out of you and they do suck.

Watch out for auto-billing signed up for three mo. got and paid for 5 before I caught the auto-suck money feature.

 
Screenshot of http://mjnbusinessfinance.sandbox.uksites.nts.web.com/
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Disaster! I have paid £299 for Premium website. Since I’ve paid I could barely hear from them.

I was provided with simple template of website and promised copywriting was not given, I did not receive welcome call and nobody even wonted listen my guidelines! Furthermore, I have no contact with any advisor, each time I called them I was told I’m not talking with the right person and this person will call me back. This never happened!

Turnaround- weeks, many weeks, in a fact I’ve ordered web 3 months ago and job is not done as yet. Company refused give me money back as they said fee in not refundable. My money is simply lost. Do not contact them, if you do money and time will be waste!

 
Screenshot of http://actpositive.co.uk
3 stars
Support
2 stars
Features
3 stars
Uptime
5 stars
Value
2 stars

Was this review helpful? Yes | No

In theory the Web.com offering should offer value for money even if you aren't bothered about having a state of the art website. My experience has been of a poor service and multiple issues with website changes not being done and email security settings not being kept up to date. In essence it's not value for money as the website design is poor and basic and changes to the structure take a long time to complete; I've been waiting over two months for redesign activity to start.

Settings on the email hosting are not kept up to date and as a result we haven't been able to send emails successfully from our domain for at least six months. Customer service don't reply to emails or phone messages asking for help, when I have spoken to the customer retention team, they have not been able to resolve the issues, only send a ticket to the technical team. In short I'm still waiting for someone to 'do' something.

 
Screenshot of http://www.rio3consulting.com
2 stars
Support
1 stars
Features
1 stars
Uptime
5 stars
Value
1 stars

Was this review helpful? Yes | No

I am deeply saddened to have ever dealt with Web.com. At best, they are great at marketing. At worst, they are great at marketing and NOT delivering a quality product or service.

As a national (or even international) company, the limited functionality and cumbersome burden on it's customers to make changes, get qualified assistance, and even trying to cancel their poor service has been a nightmare. I will Never to business with Web.com again and will certainly spread the word about my experience. I tried cancelling their terrible service through the self-service portal just moments ago.

Of course, an automated cancellation feature is not available. It reads as follows:

We regret that you are considering cancelling your account. We place a high priority on meeting customer expectations and strive to find new ways to exceed them.

Therefore, we would like to do anything we can to keep you as a satisfied customer. Still wish to cancel? We regret that you want to cancel.

Please call between the hours of 8 AM and 8 Pm est Mon-Fri to speak with one of our Account Specialists. Of course I was not satisfied with this response so I called in to at least speak to someone that could notate my account as wishing to cancel on Sunday so that I would not be burdened with having to call tomorrow. I spoke to a "gentleman" in their sales department and stated that I wished to cancel.

He regurgitated the statement above regarding calling back in. I said I am busy tomorrow, but I hope that you can at least make a note that I am cancelling service as of today so I do not have any issues tomorrow. He stated (as I have heard in the past) that unfortunately I cannot see that part of the system and no one here right now can assist you.

I said I have a hard time believing that you cannot note the account or at least let your cancellations department know that I wish to cancel. Without going into the dialogue, the conversation ended with the "gentleman" laughing that I would dare ask for a cancellation on the weekend because the business is closed (hello, you do work for them and it's the weekend correct). He then proceeded to hang up on me when I asked specifically for someone else at Web.com to assist if he was incapable. I look forward to their explanation of such an unprofessional employee lacking cognitive skills to address an issue.

#NeverUseWeb.com #Web.comSucks

 
Screenshot of iraspecialist.net
1.5 stars
Support
1 stars
Features
1 stars
Uptime
3 stars
Value
1 stars

Was this review helpful? Yes | No

Web.com might be the Most frustrating website company I've ever dealt with. I started with the DIY option and the tools were terrible. So I gave their $200/mo "Build It For Me" option a try, and it was just as frustrating.

With both options, the results were really amateur and I couldn't get through one support call without an over-caffeinated rep trying to sell me something. If you want a DIY solution, Squarespace.com is really the way to go. Great tools that won't make your site explode when trying to edit a template (unlike Web.com).

SquareSpace is a little more expensive then Web.com's DIY option, but you get what you pay for. As for having someone "Build It For Me," SetMySite.com blows Web.com out of the water. From better pricing, better results, and most of all, way better Support.

There is not a single person at Web.com that can even come close to a personal account manager at SetMySite. Whether you go DIY or have someone build it, I can personally tell you that Web.com was a huge mistake.

 
Screenshot of http://www.sciotobloom.com
2.5 stars
Support
2 stars
Features
2 stars
Uptime
3 stars
Value
2 stars

Was this review helpful? Yes | No

Design services only are data input agents, they do not take the time or have the ability to create. I have used this host for 12 years. The prices have gone up and the value for service has gone down.

When calling to cancel the service I agreed to downgrade for a basic service, price never changed. Too bad for me. The email service is also hard to use as you cannot respond directly.

You must rewrite the correspondence address. In the last 6 months I Have had no correspondences initiated through this site, maybe not even at all in the last year, yet paying $49.95 every 4 weeks.

 
Screenshot of http://nationalsteelcarports.com
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I canceled my account with them near the end of last year. So they stopped billing me. But what I didn't know is that if you use their Facebook feature you have to call another department to cancel, a prime case of left hand not knowing what the right hand is doing.

I asked for a refund and was told no because I did not call the fb team to cancel. Nice employees, but lousy company. You'll get a much better product working with a developer that is good at coding.

And don't even think about their SEO services, you will waste your money. Better yet buy google AdWords and have someone run it for you.

 
Screenshot of http://www.arabtrans.com
2 stars
Support
4 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

One of the worst web hosting companies. They hosted my website for one year. Their email service is clumsy, too slow and impractical at all.

Even before the end of my year contract, I paid the last month in advance in order to run away from their service. I lost business because of their service.

 
Screenshot of http://dwellingestatesltd.sandbox.uksites.nts.web.com/
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I am gutted that i have not seen these reviews before. I got a call from web.com and without looking anywhere else i went with them to build my website by professional for £300. they showed me samples which were very got but when i got my website it was no where near the samples. it looks like some kid was playing with the web pages. Asked them for about 20 changes and only 1 or 2 things got fixed. Problem is you cant speak with the designer to explain yourself you have to email them and they will do what ever they understood. Information was placed wrong and missing information, when asked to add information no one replied and still the website is same dont want to use these words but it is absolutely rubbish and i dont think so they would be able to fix. They are only using templates to make websites which i can do myself. I recommend never use web.com you can spend your money elsewhere than asking web.com to built your website.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I started with web.com in Feb 2016 with a one year commitment for $124.95. I'm not renewing due to "polite but useless" service as echoed in many of the poor reviews found on www.whoishostingthis.com. I am struggling as to whether to keep the domain with web.com's do-it-yourself package and I'm looking at the "Professional $7.95" option.

However, the more I try to work with the polite but ineffective web.com staff, the more inclined I am to go with another hosting service. Here's my experience, which appears to mirror many of the negative comments I read from other reviewers.
1) There really is not a custom option. You get their templates.

I'm ok with templates, but not at $124.95 a month.
2) The unlimited custom design package is still mostly a diy option. You need to submit all you changes on a web.com portal. This is frustrating as I'm trying to explain what I want when I had thought I was purchasing expert advice.

I did find sending a powerpoint/ keynote or pdf of what you want to be the easiest way to explain Your Site look. Yet, I spent enough time to eventually just figure out how to make the changes myself.
3) The do NOT follow up on any web.com portal submittals. You must follow up and call them multiple times.
4) They do one fix at a time and a fix is subjective.
5) There is an irritating survey after every nauseating call with a very polite but limited helper.

I filled a few out to say she/ he was very nice, but that the work did not get done, the entire work. Their piece was done but there is not connectivity within the web.com company. Use at your own risk.

If you are going to pay $100 - 300, do NOT use web.com. If you are going to pay less than $20 a month, give a high school student the $20 and I bet you'll get more than what web.com offers.

 
2 stars
Support
1 stars
Features
1 stars
Uptime
3 stars
Value
2 stars

Was this review helpful? Yes | No

I built my own site over two years ago and every time I have inquired assistance I have usually had a good experience with billing, technical etc, however the second year it has been horrible. I updated my marriage name which after 12 months doesn't show in their system when calling after verifying through name domain, email etc though I don't have the secret word I wasn't able to get the assistance I needed, just horrible, being transferred from one department to the next

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I followed the links to the build Your Site for free area and while answering their questions told them I was replacing a different website and my intention was to use it for ecommerce. I was led to believe once the site was up and running I would have to choose which "package" best suited my needs. My wife is doing the taxes and I find out that web.com has been billing her $40 a month for a web builders package and an commerce package for 6 months.

I was never able to get the website finished, not particularly user friendly and the support people ranged from polite but useless to Jamal who was stubborn, officious and condescending. I would Never recommend this site to anyone.

 
2.5 stars
Support
3 stars
Features
3 stars
Uptime
2 stars
Value
2 stars

Was this review helpful? Yes | No

I went to web.com on Thursday March 22 to get a free website to try out. I chose web.com because it came up on google as the 1st of the top 10 website builders. When I signed on the options showed me what I would get for free and also gave me the options to take advantage of their one time deal for first month where I could upgrade to marketing, e-commerce, web hosting, and a whole lot of other perks.

I paid the fee of $7.89 with the intention that if I was satisfy with their service I would get them the build a better site for me at their cost. Anyway, once I signed up, paid to get it upgrade from free, I chose a great looking page and began to edit it. I was having trouble removing some of the pictures to lace my own, so I message in chat and called their 1800#.

They told me if I couldn't do it myself they would be happy to help me for a small fee. I told them they included that for a small fee already when I upgraded from free to E-commerce. They told me that fee was just for the added tools on the page not for their assistance with designing.

When I asked the price it would have cost me anywhere from over $200 month to over $1400 one time fee and another $500 monthly. I told them I only wanted to try the website for a month and if I was satisfy I would purchase a permanent service. In the end I wasn't able to build the website myself and since they won't offer me any real help, I ask for my $7.89 back.

They said they would be happy to refund my fees and close the account. Within an hour the lady called me back and said they only took 3.95 from me when my account showed $7.89. I live in Canada so am sure the conversion rate in not that high.

anyway, I never received any refund from them not even the 3.95 they said they took. I chose to let it go and move on. I felt that I was lied to, duped, and unethically deal with and for that web.com could never progress for very long.

MY friend had Wix.com for free and paid about 5 dollars to upgrade and she is extremely happy with the service and her website looks great. She plans to get them to do a better website for her a in few days she said, so I am going to follow her lead and go to Wix.com.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Horrible experience. So they have a number on my web page that transfers to my business number and I wasn’t working for over a week had a client say they tried to call multiple time and it didn’t so the went to yelp to get my numdirectly. So.

So I call web.com
There suppose to be the professionals and I pay every month to make sure stuff like this doesn’t happen and the said well we changed it now so it shoufine. Ine . I pay google 50 dollars per Those Thoes click send them to my web page and people click the number web.com provided for me on my page I got over 12 click in one week and no calls because my phone number dwork.

Allrk . All web.com said is oh well you’ll have to take that up with google not to put aside that fact I paid for leads the potential money I could have made and the customers I lost

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

They took my existing site and redesigned it with their own propitiatory program, charged me over $2K to accomplish this, then insist I continue paying them $144. Per month or they take my site down. I cannot post the site anywhere else, so I’m lost - I have no site.

 
2 stars
Support
2 stars
Features
2 stars
Uptime
2 stars
Value
2 stars

Was this review helpful? Yes | No

This is not a good web host for your business. They will take your money happily but provide terrible service. It slow and has limited features.

We you encounter issues it is difficult to get a fix with them. They will bill you for things that you've not subscribe to. I will not recommend Web.com after using them for 2 years. This web host is not for anyone who wants to run a serious business.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I have had this company for years and they only get worse. You spent up to 30 minutes waiting to speak to a rep and once there you find the rep does not have the basic tools to deal with a customer. I am not sure if they just pick them up off the street but apparently there are no training programs that allow them to understand basic concepts. I am going into retirement and the highlight is that I don't have to deal with these imbeciles any longer

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I was so excited to start my own Biz my husband. I looked around came across web.com. They advertised the Professional bundle for 5 dollars and some change.

I was like ok we can afford that, what lie ahead I couldn't have foreseen. They advertised a easy website builder, which they are not. But we was having fun trying to set everything up.

They put us in contact with a advertising personal dude, he hounded and bullied my husband into authorizing a 99 dollar charge, clamming it would not be taken out for at least two months. Said we had to authorize it through a email. Because we didn't have the money right then and there we didn't click on the email.

The next day they took out the 99 dollars, immediately my husband called web.com told them what had happen BC we couldn't get a hold of the dude who helped us because he was always "at home" and told to leave a message. So we contacted billing and the lady who answered was very apologetic and told us she would be happy to refund the 99 dollars. We was so happy to be getting our money back BUT after waiting two weeks almost for the refund my husband called back BC they charged us 41 dollars!!!!!!!!!!!!

when its only supposed to be 5 dollars and some change. He then explained to them that we have yet to receive the 99 dollars back. the person the phone this time argues with my husband saying BC he said ok that we will not be getting our 99 dollars back and claimed the man who set it up was not at fault.

But that we will get the 41 dollars back in five days. The customer service is horrible we will be taking our biz some place else.

 
1.5 stars
Support
1 stars
Features
3 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

We tried to get Web.com to build two websites and SEO optimize them. What a disaster. The sites looked like a pre-teen with no feel for business put them together.

In 30 days my wife's site never did go live because they could not understand the most rudimentary instructions. My site started two weeks later but never came up either. They couldn't keep the sites separated in their minds so I would request changes and they would change her site and vice versa.

We finally asked them to completely separate and disassociate the sites. They cancelled my wife's. Gives new meaning to disassociation.

Maybe the hosting is OK. Maybe the DIY tools are OK. But we are not going to try and find out.

 
3 stars
Support
1 stars
Features
3 stars
Uptime
3 stars
Value
4 stars

Was this review helpful? Yes | No

I had web.com for almost 2 months and admittedly didn't do much with it, which isn't a problem. If I pay for something then fail to take advantage of it, that's my bad. So I decided I should probably just cancel and save myself some money from getting wasted since I had 3 features going which would be about $30 a month for nothing.

I went in to cancel my account but find I must call in to do this. I feel it is Very poor treatment of your customers when you make them call in to cancel things so they can make a sales pitch to you. But, obviously there is no other choice, I pick up the phone to call and look at the page for the number.

There is none. Let the hunt begin. I look through all the back page stuff and find nothing, I finally just reload the website and call the number on the front page.

I hit the wrong button for the extension I need and get someone who says they will transfer me. They seem to put the phone aside as I listen to background noises for over a minute before I hang up. I call back, get the right extension and begin talking to one of the reps.

He asks for my Password. I hang up and try to reset my password because it's on auto fill in and have no idea what it is at the moment. They send me an email with the password in it instead of a password reset link.

Whatever, I call back in give them my 'supposedly secure password' and they offer me another free month. Nope. Not even if they had the best service on the internet would I stay with these guys.

From what I've seen they treat their customers poorly by making them jump through numerous hoops to cancel and then on top of that they want you to share sensitive information over the phone. A lot of people use the same password, or a diverse few passwords for their online accounts. With an account at web.com you are just shared the information to not only getting into your web.com account, but possibly numerous others as well. I don't have a very high opinion of web.com at all, I wish I could say otherwise because their system seems to be one of the better on the internet that I've seen.

 
5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I like web.com. I am new to making websites and so I was looking for a easy solution for my Business. I went with web.com because it was a easy builder for non graphic designers like myself.

I love to templates that they gave it easy to come up with ideas for my Business. I would recommend this hosting service to anyone who want a easy and cost. Effective way to get your Business online. In as little as 15 minutes you can have a Professional website and good hosting service.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

just look at the reviews all over the web, I did not and I am sorry. The website they delivered stinks to be polite. Terrible design, cust.serv. Takes hours, they are the worst. Save your money.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Horrible provider that never goes away. Cancelled over a year ago, because of high pricing, spotty email service, clunky and difficult to use website apps, and dismal customer service. Web.com continues to try to charge my credit card monthly, and the only way to reach them is through impenetrable customer service phone lines. Avoid!

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Please do not use this service. The biggest complaint I have is that it is near impossible to cancel your subscription. They give you a number to call, however since i'm based outside the US it is extremely inconvenient trying to get hold of them.

Every email gets met with an automated response asking me to call their help desk. Not good enough. You took my money without having to speak to me so you can bloody well stop taking it without a phone call.

Note: Other web-hosting companies don't require a phone call to cancel or suspend service. There are far better options out there such as Wix.com, sitebuilder and many others

 
2 stars
Support
1 stars
Features
1 stars
Uptime
3 stars
Value
3 stars

Was this review helpful? Yes | No

Worst support ever! Don't do anything beyond their Do-it-yourself web builder. Their support line directs me to a vacation survey?!

Their sales support got cut off when transferring me. The marketing team transferred me to another office... then another office.

I'm still playing phone tag as I type this out. Their demeanor is grumpy to uninterested from the start. And all I wanted was an SSL...

This company is a joke compared to other hosting companies (I've tried move of them). Only reason why I bothered I gave them regular stars for up-time time and features... but I really don't know either (just the benefit of the doubt).

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Web.com displays incompetence at a level I have rarely seen in my years of web development. The support staff cannot accomplish the most simplistic technical requests. I have been attempting to get a domain setup on their name servers for a week now.

They originally sent me the wrong name servers (.com instead of .net), when I asked them to verify the name servers they said those were correct. Once I got the correct name servers on the third contact with them, I set the name servers and they did not contain entries for our domain. The website is now down.

I am having to revert to the previous website and scrap months of work. Not only does the support staff not seem to be able to figure out what is wrong, most of them are pretty rude. And this is the upper ladder, Custom Website Design team.

The people sell domains, not websites. Don't get fooled into wasting your time with them.

 
4 stars
Support
2 stars
Features
5 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

I really enjoyed Web.com and its built in website tools. It was very easy to create a working site within a couple of hours. The only issue I had with Web.com was its customer support.

One time I had an issue with the store and it took them a long time to respond with not the most helpful information. Other than that with its cheap pricing and great tools/up time, I suggest this to anyone that wants the tools needed to make a beautifully simple site!

 
Screenshot of http://interview-wizard.com
4.5 stars
Support
4 stars
Features
5 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

I built a company around Web.com. I build custom websites for small businesses, then turn over the website once they are satisfied with the design. They then purchase the domain from Web.com.

Over the years there have been glitches and even really serious billing issues but Every time I have needed Web.com support they have been there for me. I keep coming back to them because of value, service and their quality User Interface. If you want a cheap but good-looking website hosted by a company you can trust to stand behind you then look no further and sign up with Web.com today.

 
Screenshot of flcamerarepair.com
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

When Register.com was not affiliated with Web.com they were awesome. In the two years or so since Web.com took over I have lost my no. 1 page place on Google and Yahoo for my flcamerarepair.com business. I was paying them 49.95 each month for "r-Promote Plus"w Premium service that used to be premium but now is just a money hole.

They have done nothing for me in past two years. I just pulled my three sites out and am now with BlueHost. No opinion yet on them/

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I think that webs.com is very good because I used it in the past and had a great experience. They are also very good because they have reasonable prices too.

 
Screenshot of http://hyperantique.com
2 stars
Support
1 stars
Features
3 stars
Uptime
3 stars
Value
1 stars

Was this review helpful? Yes | No

After recently changing over phone systems support has gotten even worse. My latest call took over 45 minutes to obtain what should have been a very simple response. I have experience with other support teams and have never seen so many issues getting to a quality support team member.

That said, once you do get to a quality resource your life becomes good again - but it takes a very long time to get there. My call today took one redirect and an escalation to supervisor to get to a reasonably equipped tech support resource. The past three calls have been almost as frustrating so I try very hard to no contact tech support.

 
Screenshot of www.wrighttouchweb.com
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I have to say that their service is terrible. I can't believe that they are still in business. I own a company and have an existing website.

I loved that website, however I didn't have time to manage it. I contacted web.com and I was told that they could create a "mirror" of my website. They said that it would look almost exactly the same, just with the changes that I wanted.

That did not happen. I was charged almost 100 dollars and after a week I was presented with something that looked like a child's PowerPoint presentation. They included tag lines and text that was not previously on my website or in any information that I presented to them.

I immediately called and cancelled my services with them. However, that money back guarantee thing....never happened. Save your money! Do Not Use This Company.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I have been waiting to speak with technical assistance for 55 minutes, listening to an endless series of recording telling me my wait time is 10 minutes and web.com is working hard to get to my call. When Network Solutions was bought by web.com, there was a devastating loss to customers: web.com has the worst wait times, customer service, technical help, and support. When one ot their tech people screwed up my blog, I was told it was lost, no longer on the server, and nothing could be done.

I had over twenty years of writing on that blog. I hired someone else outside of web.com, and they found my blog on web.com's server. I probably have another hour of wait time where I could go on and on about web.com's failures.

This is The worst company I Have ever dealt with! Stay away!!

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Do not use WEB.COM. I'm sucked into a one-year subscription and I'm ready to write it off and find another website. Their "designers" are Horrendous and very stupid.

For example, I ask for a modification to the bottom part of the page template and the next thing I see is that phone number, url, and other information which should be on one line are in waves, up and down from each other. What support person or designer would think that was good service? That's just one example of how useless the people are.

Meanwhile, the back-end is Not wysiwyg. You have to become an Html programmer. You have to know how to code and of course you have to take a ton of extra time to do that rather than just highlighting text and clicking a Bold button, for example.

But don't expect the Html to work. For example, a basic <UL> and <LI> makes a bullet list everywhere on the web for the past 20 years Except at Web.dom. If you want a bullet, then you have to use keyboard shortcuts like Alt-7.

You can't have code for a square or round bullet list either, because that tosses out the alignment. And then you can't just test what you have coded -- there is no such thing as Preview to see how you are doing. The moment you click Save, it is live on the internet and if people are visiting your store and you've only got half-way through because you had to run to the bathroom but you clicked Save so you didn't lose the work you've just done, anyone coming to that product will see what your unfinished mess.

I give the support people kudos for being annoyingly happy. "Well gosh, like, I can definitely help you with that. Gosh, let's, like, take a look at this." I think they are all 18 year old girls on happy pills. But at least they try to be happy even when you are so angry with the system that you want to cry.

And finally, they say all the help is online but every time I search for help in the help tool, I don't find what I'm looking for. This was a major and Very expensive mistake I made.

 
2 stars
Support
2 stars
Features
1 stars
Uptime
1 stars
Value
4 stars

Was this review helpful? Yes | No

Tried to build website with WEb.com. Created account and domain, paid, suppose to start building it after that, but there was an error, the builder never opened for me. Called support.

For 1.5h i talked to 7 dif people. Promised to help, said 48 hours max. Never called back.

Called again, around 2 hours on the phone, 5 or so people, over and over repeating my story. Found out they even didn't try to fix it yet. They asked for more time.

I didn't have it, asked to cancel my account. More time on the phone, finally cancelled. But my domain name still there.

Tried to transfer. Called again. About an hour on the phone.

They said they will prepare it for transferring and send me email. Over two week, no email. Called again.

Chris was very helpful, explain what i need to do. Hope it will work. Very disappointing.

It's all new for me. Googled best web builders and That had the best rating. Waste of time, lost over three weeks before busy season.

Hope you get better someday. Irina

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I thought this looked like a great way to build a site. But, it ended up not having any creative templates that were unique and the company kept billing me for what, I don't know. I have tried on contact their customer service, but you have to pay money to chat online with them.

Can you believe that? You have to pay money to talk to customer service. If you don't pay money you have to email them and there is no contact.

Don't go with these guys. You should never have to pay money for support. Go with someone else to host and design Your Site.

 
1.5 stars
Support
1 stars
Features
1 stars
Uptime
2 stars
Value
1 stars

Was this review helpful? Yes | No

Was with Webstarts prior to being fooled by the claim of support and money saving by web.com. Regret leaving webstarts. Customer support was lacking because I sent in an email and never got a reply even though they said they did.

In addition, please watch out for their hidden costs, from what the website said, the price was going to be 9.95 a month but I was getting $44 taken from my credit card every month by them. I would not recommend web.com at all. I just hope I do not lose any business from people trying to visit my site in my transition back to webstarts because that would suck for a company just starting out. Thanks for nothing web.com.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Do not use this company. Over promised and under delivered. Charged my credit card 4 extra times week one then 5 times week 2.

Took 2 months to get my site Live without making it correct. I am still having issues and since they got paid, they are slow as can be. All about getting your credit card and moving on to the next sucker.

My site has been live but not working which not only cost me thousands, makes me look like an idiot. They can never repay for the loss of clients I've forwarded to my site and I've been in the background check business for 16 years. So pissed right now and no end in site to the horror show !

 
2.5 stars
Support
1 stars
Features
2 stars
Uptime
5 stars
Value
1 stars

Was this review helpful? Yes | No

This started changing with "Web.com" in approximately 2012 and it has become progressively worse. Changes were made to make it more user friendly around 2012 and since then it has gone down hill. Customer Support is the Absolute worse.

It takes over a week for login problems. It is always the same excuse that they "just can't understand why I can't login in but rest assured we are working on the problem and you should be up in 20 minutes or at the most 2 hours." After 10 days and numerous phone calls absolutely nothing changes. I am sill waiting to login after 10 days.

This is the longest that I have had to wait usually it is 5 days. Site builder is not user friendly and sometimes you think that a change has been saved and it hasn't and you have to start again. The Only thing that I can say good about this company is that my website has never gone down which I find amazing compared to everything else that does go wrong. Stay far far away from this company.

 
Screenshot of http://fawt.com
2.5 stars
Support
1 stars
Features
3 stars
Uptime
3 stars
Value
2 stars

Was this review helpful? Yes | No

The layouts they have are nice, I will say that. Makes a legitimate looking website. However, their technical support is subpar at best.

They will put you on hold and say that it is a 10 minute or less wait and next thing you know it's 1 hour later. This is a true example and is Extremely frustrating.

 
Screenshot of http://www.kbfh.net
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I thought I had done my due diligence and reviewed all of the major hosting companies, iPage, godaddy, BlueHost, FatCow, ect, and decided upon web.com. Mistake. I was born in America and while I might not be the most intelligent person I can read.

And the price that was listed, and the price I was billed each month are not the same. I contacted them after the second billing, and asked why was I being charged $49 a month for a simple hosting plan on a website that I build myself. It started off with the classic, oh the first month was the introductory price and the first $49 was the price per month!

Oh no it's not. It's the price of an expensive lesson, but not what I will pay per month. So read the fine print. And choose someone else.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I had Web.com to build my website. The few times I would submit changes or updates it would take them over a week to make the changes. And when they did do the changes, it wasn't what I requested and most of the work was not done to look Professional at all.

It was very disappointing. I had sent them my last changes and hoping that it would be a success and that was done two weeks before my 30 days for a money back guarantee. They hadn't finished the changes and it was I believe day 33 and they only had did a couple changes and they let me know they were still working on it but again what they had done was not to my liking at all.

I decided to cancel and the representative stated I would get my refund back but she wasn't sure about the clicks. The next day I get several emails stating after careful consideration they will not be refunding any of my money. I will be contacting my bank and the BBB as well.

 
Screenshot of http://www.hamptonbrotherspainting.com
1.5 stars
Support
1 stars
Features
1 stars
Uptime
3 stars
Value
1 stars

Was this review helpful? Yes | No

From a hosting perspective they're fine - my site was online. But in every other aspect they were a total disaster. I hired them to build my website and it looked like an amateur design.

If I wanted an amateur design, I would have built the thing myself. But I really don't have the time to fuss with website stuff. I couldn't even get my original domain name back from them.

My website looks a lot better now since I switched to Set My Site and I will never look back. Wish I would have paid attention to the web.com reviews before I signed up. Do yourself a favor and stay away.

 
5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Web.com used to be mediocre and now it has become much more. Their website design and hosting has greatly improved and I have been doing trial tests on web hosts to see the best. I currently use Zymic and this is 100 times better.

The templates and overall feel and look is amazing. There is almost no downtime in my experiences. This web host is sure to be one on top of my list.

 
1.5 stars
Support
1 stars
Features
1 stars
Uptime
3 stars
Value
1 stars

Was this review helpful? Yes | No

We have been with Web.com for several years. The support is terrible. I have been hung up on three times today, "Please hold . . . " and eventually the line goes dead. We'll be finding a different company to host our websites.

 
4.5 stars
Support
4 stars
Features
4 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

Hello web.com my name is Zakir and I am a student and I live in Kuwait. Few days ago I was talking about creating a website and one of my friend suggested me web.com . Well before I thought web.com maybe also like those other websites who only cares about money and doesnt gives much security.

But I was wrong web.com is a better web hoster than others and iI got to know web.com provides good security and its servers speed is good. And I am Pleased by seeing the way you guys made making a website fun and easy . Thanks to web.com team and keep up the good work like that in future also. Thank you,
One of your Fans
Zakir Hussain

 
Screenshot of www.stthomasuccbeth.com
1.5 stars
Support
1 stars
Features
1 stars
Uptime
2 stars
Value
1 stars

Was this review helpful? Yes | No

It was much easier to use Coffee Cup or Word and then manually upload pages. Images are very difficult to manage and if one cuts and pastes text, it does not always fit on the page. If their ftp site worked better i would edit the files in Html and make them work.

Also, I sent them a relatively simple question and it took approximately 2 weeks for them to reply. I am looking at ways to change without to much confusion. This webpage is for a church.

One would think they would donate the service. I would if I ran such a company.

 
Screenshot of cashbackindia.in
4.5 stars
Support
4 stars
Features
5 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

If you got an idea then I don't think that there should any second thought about choosing webs for creating your website.It really does not If you doesn't got very less money to turn your small idea into reality because that small idea can bring a big change ,As webs is a platform where you can weave your own dream using very easy to use site builder and hosting at a very low cost and Professional's help. The last thing i want to say about webs is go for it if really want to do something with your own hands.

 
Screenshot of http://www.orweightloss.com
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I thought I was in for an influx of customers. the "Promises" and the "Guarantees" are all false. Lead site created no traffic.

Complete waste of time and money. We started a meager ad campaign on our own with Google and Facebook and within a week had people calling. Not sure what they're doing with all that money but they're not putting in to advertising.

They first put up a lead site for us that completely misrepresented our services and was of poor quality. The leadsite, which is supposed to generate leads, was then directing to a page on OUR own website that did not exist. They credited us a small amount in our advertising campaign for the time the site was down but come on guys, my high schooler can do a better job. I did like some of the people I was dealing with, but in the end there were zero results produced.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

This is not a good web host for your business. They shoot down my email for 3 days and they don't resolve my problem and I loosing money on my business becasuse I don't have access to my email. It had not been resolve all the representative bounce your phone calls back and forward from one department to another without checking what the real problem is, and they refuse to transfer to the supervisor, after 2 hours asking to be transfer to a supervisor when I got the to her, she refuse to help me because she is the only one on the floor.

They will take your money happily but provide terrible service. It slow and has limited features. We you encounter issues it is difficult to get a fix with them. They will bill you for things that you've not subscribe to.

 

Most Popular Web.com Hosting Plans

Essential Professional Premium
Disk Space 300GB 500GB Unlimited
Bandwidth Unlimited Unlimited Unlimited
Price $5.95/mo $7.95/mo $9.95/mo
View Plan View Plan View Plan

All Web.com Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Essential Shared
  • WordPress
  • PHP
  • Python
  • Perl
  • Uptime Guarantee
  • MySQL
300GB Unlimited $5.95/month
Usual price:
Professional Shared
  • WordPress
  • PHP
  • Python
  • Perl
  • Uptime Guarantee
  • MySQL
500GB Unlimited $7.95/month
Usual price:
Premium Shared
  • WordPress
  • PHP
  • Python
  • Perl
  • Uptime Guarantee
  • MySQL
Unlimited Unlimited $9.95/month
Usual price:

Web.com Frequently Asked Questions

  • Where is Web.com located? 

    The company is based out of Jacksonville, Florida in the USA. It is owned by Web.com Group, Inc.

  • Where is the Web.com datacenter?

    The Web.com Group uses two datacenters for customer data. One is located in Jacksonville, Florida, and the other is in Atlanta, Georgia.

  • Does Web.com offer any Windows hosting packages?

    No. Web.com only sells Linux hosting.

  • Can I upgrade to a VPS?

    No. Web.com only sells shared hosting.

  • Do they offer reseller options?

    No. There are no reseller hosting options.

  • Can I buy dedicated servers?

    No. Web.com provides does not provide any dedicated hosting services.

  • Will my hosting plan come with a free domain?

    Yes. One free domain is included.

  • Can Web.com help me to transfer my site?

    No. There are no migration services included.

  • Will the renewal price be higher than the intro price?

    No. Prices are set according to the package you choose, and the contract length.

  • Is there a money-back guarantee?

    Yes. Web.com provides a 30 day money back guarantee.

  • Which control panel does Web.com use?

    The company has its own custom control panel.

  • Does Web.com offer phone support? 

    Yes. Phone support is provided in English between 8am and 8pm, EST. It also has a ticket system.

  • What programming languages are supported?

    Web.com supports JSP, CGI-BIN, SSI, Perl, Ruby on Rails, PHP 5, Zend Libraries and Python.

  • Can I host WordPress on their services?

    Yes. Its shared hosting will support a WordPress installation.

  • Can I host unlimited websites?

    No. All customers are limited to hosting 100 websites.

  • Does Web.com have a sitebuilder?

    There is no sitebuilder with the shared hosting plan. Web.com offers a 'Do It Yourself' hosting service, separate to its shared hosting services. 

  • Is their platform suitable for an e-commerce site?

    Yes. You can purchase an SSL certificate from Web.com, and install the cart software that you prefer.

  • Can I install Magento?

    Yes. Magento is supported. 

  • Could I host an image-heavy site on their services?

    Web.com offers unlimited bandwidth and disk space on its top tier shared hosting plan. This would be the most suitable option for an image-heavy site.

  • What payment options does Web.com accept? 

    It accepts major credit cards, including MasterCard, Visa, American Express, and Discover. It also accepts PayPal.

  • Does Web.com offer an uptime guarantee?

    Yes. There's a 99.9% uptime guarantee backed by a service credit. The maximum credit is 144 hours in a single month. The uptime measurement is taken across all Web.com services, not just the server that your site is located on.

Who Are The Most Popular Web.com Alternatives?

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Support
1.5 stars
Features
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Uptime
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Value
1.5 stars
Visit Web.com
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Price Comparison

Web.com$5.95
Weebly$8.00
BoldGrid$2.95
Adobe Spark$9.99
Wix$4.08
SiteBuilder.com$7.95

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