Web.com Reviews of 2021

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Our Verdict: #1 for Marketing Tools

Web.com offers low-cost plans that provide you with a website builder, domain name, and web hosting. You can even opt to have a WordPress website created for you.

Below, we'll review everything else you need to know about this provider. And if you want a great discount on Web.com, you can use any of our links on this page to get shared hosting for only $1.95 per month.

About Web.com

Web.com Home, via WhoIsHostingThis

Web.com has been owned by several different entities over the years.

In 1999, Website Pros was founded in Jacksonville, Florida. Then, in 2008, Website Pros made the first of their many acquisitions when they purchased the Atlanta-based Web.com.

Web.com serves nearly 3 million customers.

Website Pros switched their name to Web.com after the acquisition in 2008. The other brands that they acquired include Network Solutions and SnapNames.

And in 2018, Web.com was acquired by Siris Capital Group for $2 billion.

Today, Web.com employs more than 3,000 employees and serves nearly 3 million customers. They are focused on helping small businesses create and launch successful websites. Also, in addition to web hosting, their services include domain registration and digital marketing.

Pros and Cons of Web.com

In the table below, we've broken down the main advantages and disadvantages to using Web.com:

Pros:

  • Affordable for small businesses
  • Wide range of options for website building
  • Above-average uptime rate
  • 24/7 customer support

Cons:

  • Billing period is four weeks rather than monthly
  • Domain renewal can be expensive
  • No managed site migration service
  • Support documentation is not robust

Web.com Hosting Plans

Web.com only offers shared hosting plans. They don't provide advanced hosting options such as virtual private server (VPS) or dedicated server packages, although they do have reseller hosting services available in Canada.

There are three tiers to their shared hosting plans: Essential, Professional, and Premium. All of these plans include:

  • One-click installer for some of the most popular tools used in web hosting, including content management systems like WordPress, e-commerce solutions, and communication tools (live chat, video chat, etc.)
  • Drag-and-drop, do-it-yourself website builder
  • Free domain name
  • 99.9% uptime guarantee
  • 24/7 technical support

Now, let's take a look at what sets these plans apart:

Essential

Their most affordable entry-level plan, which costs $5.95 per month, is designed for small business owners who just need a basic website.

You'll probably need to upgrade if you want your site to have multimedia elements such as high-resolution images, videos, or streaming audio files.

This package includes 300 GB of disk space, no limits on data transfer, a maximum of 25 FTP accounts, and 100 multi-user email accounts.

Professional

This mid-range plan is a good option for small to medium-sized business owners who want to have multimedia content on their site.

The package includes 500 GB of disk space, no limits on data transfer, 50 FTP accounts, and 500 multi-user email accounts.

Premium

With Web.com's most expensive hosting plan, you get unlimited disk space, data transfer, and FTP accounts, as well as 1,000 multi-user email accounts.

FeatureEssentialProfessionalPremium
Disk Space Allocation300 GB500 GBUnlimited
Data Transfer LimitsNoneNoneNone
FTP Accounts2550Unlimited
Email Accounts1005001,000

Selling Online with Web.com

If you are interested in selling products online, Web.com offers an e-commerce option.

This option is a managed solution — the Web.com team will assist you with developing a full-fledged online store.

Web.com's ecommerce lets you sell securely online

web hosting deals

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Web Design Options

If you select Web.com as your host, you'll have three options for web design:

  1. Build It For Me
  2. Do It Yourself
  3. WordPress

Build It For Me: Custom Website Design

The Build It For Me option involves Web.com creating a website for you. In addition to designing your site, they'll write SEO-optimized content for you as well.

You'll get a website with mobile-friendly design, SEO-friendly copywriting, and quality control to make sure everything works as it should.

The process begins with a customer interview, where you meet with a Web.com representative to discuss your goals and your vision for the site.

Then, the design phase begins. After a set number of iterations, you choose the final design and Web.com creates your website. You'll also get free domain registration for one year and an SSL certificate for extra security.

With Web.com, you can build your own site or get their staff to build it for you.

Once your website is live, you can add extra Web.com features such as:

  1. Business email services
  2. Dedicated/tracked phone numbers
  3. Advanced website analytics
  4. Social media marketing
  5. SEO/PPC management
  6. E-commerce and local business listing services

Do It Yourself: A User-Friendly Website Builder

With the Do It Yourself option, you get a drag-and-drop tool that allows you to easily create your own website. No technical knowledge is required.

This is much cheaper than getting a custom website design.

Home page of a site built with Web.com's Do it Yourself option
An example of a site built with the Do It Yourself option.

This tool provides you with hundreds of website templates that you simply need to add your own content to. You'll also have access to a media library that includes thousands of stock images.

Web hosting is included with the website builder as well, and you can add the same extra Web.com features to this plan that you can with the Build It For Me plan.

WordPress

There are two options when it comes to launching a WordPress website on Web.com:

  • Get a custom WordPress website created for you by Web.com
  • Create your own WordPress site after you purchase Web.com hosting

The latter option entails a "one-click" installation of WordPress. Then you select a theme and add your content.

If you want Web.com to create a custom website for you, I believe you're better off getting them to create it with WordPress rather than their own builder. Likewise, if you want to create your own site on Web.com, most users will get more bang for their buck with a WordPress website.

Not sure if you should use Web.com's site builder or WordPress? If you want the easiest solution, Web.com offers a simpler interface that you should be able to learn faster. But WordPress is more feature-rich, especially with the thousands of plugins that are available for the platform. It'll also be easier to move your site to a different host in the future if you choose WordPress now.

Marketing Services

If you are running a business-related website, Web.com offers professional help in areas such as search engine optimization (SEO), local business listings, lead generation, and digital marketing.

Web.com offers local search listing optimization
Web.com provides marketing services, too.

This is a huge positive for those new to online marketing.

Taking on tasks such as SEO and social media advertising yourself can be overwhelming. It requires a lot of time and patience to learn.

Web.com provides a quicker route to ROI-based marketing for your business.

Customer Service and Technical Support

Web.com provides the following support channels:

Unfortunately, I found the quality of support material provided by Web.com to be lacking.

There are few documents available, and those that are available contain little usable information.

I even made a last-ditch effort to see if Google would be able to unearth information that I could not find using their website's search feature, but I was unsuccessful.

It was difficult for me to find information on topics that I was interested in, such as migrations — the information I ended up finding came from the Web.com Terms of Service.

The documentation provided for Web.com users seems like an afterthought that was never really completed. So, there's a good chance that you'll need to contact live support whenever you run into an issue.

Live Chat

Live chat is available during business hours. But one issue with this chat feature is that the customer rep's messages are in light gray text against a white background, making the text almost illegible.

live chat web-com
This live chat message from a Web.com operator is difficult to read due to low contrast between the text and the background (we were using the Chrome browser).

Phone Support

Their phone agents answered relatively quickly. Though the first agent couldn't answer my question, she quickly transferred me to a "specialist" who did.

Web.com does boast 24/7 customer service, which seems necessary given the lack of support material available.

Money-Back Guarantee and Trial Period

Web.com does not offer any trial periods, but all new accounts do get a 30-day money-back guarantee.

Other Hosts to Consider

If you like some aspects of Web.com but are interested in exploring alternatives, check out these web hosts:

Bluehost

bluehost homepage

Bluehost is an all-around solid hosting provider that offers a wide variety of web hosting options, robust customer support, and marketing services.

There are two downsides to Bluehost, however:

  1. Bluehost lacks a website builder — you may need to solicit the services of a third-party web designer if you opt for Bluehost (to be fair, there are many hosting companies that don't have their own website builder, so Bluehost is not unique in this regard)
  2. Bluehost does not offer any type of service-level agreement or uptime guarantee for their entry-level options

A2 Hosting

a2 hosting homepage

In my opinion, A2 Hosting is essentially Bluehost for geeks. If you have complex technical needs, consider A2 Hosting.

Like Bluehost, A2 Hosting is limited in terms of the web design services they offer. There's no website builder.

A2 Hosting does offer an uptime guarantee for even their entry-level packages.

GreenGeeks

greengeeks homepage

GreenGeeks is an eco-friendly web host that offers shared and reseller hosting plans.

Their plans are fast and scalable, so this is a good option for growing businesses. Also, GreenGeeks does offer a website builder.


web hosting tips

Not sure?
You can currently save big on Web.com by using our special discount link. Remember: they offer a 30-day money-back guarantee.


Web.com Review Conclusion

Finally, here are the main points that you should take away from this review:

  • Those looking for budget hosting with an uptime guarantee and basic marketing services should consider Web.com
  • If you pay for the Web.com team to build your website, I recommend you get it done on WordPress
  • If you don't want to use Web.com, exploring bargain web hosts that offer more features and better support materials should help you find the right choice for your site

Contributing writers: Danielle Antosz, Natalie Mootz

Katie Horne

About Katie Horne

Katie is a C# developer who became a technical writer. She is a lifelong bookworm and all-around nerd with a soft spot for gimmicks and packaging. She judges books by the cover, and she's not sorry about it. In her spare time, she likes to swim, knit, and do the New York Times Crossword Puzzle.

Connect with Katie

Web.com Frequently Asked Questions

  • Where are Web.com's datacenters?

    Web.com uses two datacenters for customer data. One is located in Jacksonville, Florida, and the other is in Atlanta, Georgia.

  • Does Web.com offer any Windows hosting packages?

    No. Web.com only sells Linux hosting.

  • Will the renewal price be higher than the intro price?

    No. Prices are set according to the package you choose and the contract length.

  • Which control panel does Web.com use?

    The company has its own custom control panel.

  • Does Web.com offer phone support?

    Yes. Phone support is provided in English between 8am to 8pm ET. They also have a ticket system.

  • Which programming languages are supported?

    Web.com supports JSP, CGI-BIN, SSI, Perl, Ruby on Rails, PHP 5, Zend Libraries, and Python.

  • Can I host unlimited websites?

    No. All customers are limited to 100 websites.

  • Is their platform suitable for an e-commerce site?

    Yes. You can purchase an SSL certificate from Web.com and install whichever shopping cart software you prefer.

  • Can I install Magento?

    Yes, Magento is supported.

  • Can I host an image-heavy site on Web.com?

    Web.com offers unlimited bandwidth and disk space with their top-tier shared hosting plan. This would be the most suitable option for an image-heavy site.

  • Which payment options does Web.com accept?

    They accept major credit cards, including Mastercard, Visa, American Express, and Discover. They also accept PayPal.

  • Does Web.com offer an uptime guarantee?

    Yes. There's a 99.9% uptime guarantee backed by a service credit. The maximum credit is 144 hours in a single month. The uptime measurement is taken across all Web.com services, not just the server that your site is located on.

Web.com Reviews by Our Community

Overall Rating from 115 Reviews by Web.com Customers

Support
Quality
Features
Value

Most Helpful Reviews

khalid zouhair avatar
khalid zouhair kmcashforgoldinc.com
Oct 15, 2018

I am very happy with them .They are very Professional and have excellent customer service.I have a cash for gold business ,and I receive phone calls from all over .I used to pay $125 a month and they made it $100 even I did not ask for that.I just have a new plan that will include more key words and SEO ... Thank you web.com

Visit Host Now →

Katharine Roff avatar
Katharine Roff actpositive.co.uk
Jan 19, 2018

In theory the Web.com offering should offer value for money even if you aren't bothered about having a state of the art website. My experience has been of a poor service and multiple issues with website changes not being done and email security settings not being kept up to date. In essence it's not value for money as the website design is poor and basic and changes to the structure take a long time to complete; I've been waiting over two months for redesign activity to start.

Settings on the email hosting are not kept up to date and as a result we haven't been able to send emails successfully from our domain for at least six months. Customer service don't reply to emails or phone messages asking for help, when I have spoken to the customer retention team, they have not been able to resolve the issues, only send a ticket to the technical team. In short I'm still waiting for someone to 'do' something.

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Steve Hempel avatar
Steve Hempel hempelair.com
Aug 12, 2018

Was a waste of money for me. Lead stream cost me 5250 for about 500 in profits after 5 months. Seem to be only out to suck money out of you and they do suck.

Watch out for auto-billing signed up for three mo. got and paid for 5 before I caught the auto-suck money feature.

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