Web Hosting UK In 2021: What Do Web Hosting UK Client Reviews Say?

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Web Hosting UK "WHUK" Introduction:

Web Hosting UK, also known as WHUK, has been in the web hosting business since 2001. Based in Leeds, the company handles their own tech support and monitoring. Servers reside in Maidenhead, UK.

The company is a general web host who offers plans that vary from small personal blog or email hosting plans to fully-managed enterprise hosting plans for high-traffic and resource-intense websites.

Hosting Service Plans:

Web Hosting UK offers several shared server plan options, including:

  • Shared Hosting
  • Business Hosting
  • Enterprise Hosting

Within these categories are a number of options with a variety of features.

Personal Shared Hosting:

Under WHUK Shared hosting plans, there are a variety of shared plan options available, including:

  • cPanel hosting
  • Windows hosting
  • Email hosting
  • WordPress hosting
  • Plans that offer site builder tools

These hosting plans are geared to small websites and blogs and beginner ecommerce sites.

Business Hosting:

Business hosting plans listed include:

  • Cloud
  • Linux VPS
  • Linux Reseller
  • Windows Reseller
  • Windows VPS
  • eCommerce Hosting plans

WHUK's variety of business hosting plans are more suitable for small to medium businesses and entrepreneurs.

Web Hosting UK Reviews by Our Community

Overall Rating from 29 Reviews by Web Hosting UK Customers


Most Helpful Reviews

Ramon Cole avatar
Ramon Cole thisisnottingham.org
Feb 20, 2017

I'm not sure on how the UK side of things work, but the Asian support team are diabolical. Nearly a week now since I left them, and I'm still getting support tickets coming through asking if my issue is resolved. Well yes, it IS resolved, I left after less than one day after finding that all the support team were doing was sending you over to the 'Live Chat', only to find that the 'Level Two Support Team' were even more dense than the guys on the phone.

All in all, a horrendous experience. And this is the only hosting company I know that refuses to accommodate your email if you're using WordPress on a shared hosting plan. This was the final straw, and I'm only too glad that I've not needed to let my customers down, and they can contact me once more!

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Andrew Porter avatar
Andrew Porter apvoiveovers.co.uk
Oct 12, 2015

Excellent Service, great value for money & the people on the support are very polite & they get things done fast. I am very happy with the service received so far. I would highly recommend others to use the services on offer.

There are so many companies out there that offer you the world for your money when in reality you get very little. With Whuk you get exactly what you paid for & a great service to go with it. If you're looking for good quality & good service then you don't need to go anywhere else. It's all here on one site.

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Peter Featherstone avatar
Peter Featherstone networkintellect.com
Jul 03, 2014

Spoke to Perry K at Web Hosting UK who was absolutely amazing! He answered all my queries, sorted all my problems and went way beyond what was needed. Thanks very much and give this guy a pay rise please!

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Enterprise Hosting

Enterprise level plans include options for server load balancing, server mirroring, dedicated servers, and private cloud cluster options. These plans offer flexibility in that you can choose your operating system and benefit from fully managed options with migration assistance.

Enterprise plans from WHUK are geared to those with robust but varied needs.

Datacentre & Technology

Enterprise plans list Dell and HP branded servers with Intel processors. All data is stored on the company's UK-based (Maidenhead) servers. Their tier-4 datacentre offers secure access controlled location with cutting edge security, cooling, and disaster prevention/recovery quality.

Overview of Support and Customer Service

WHUK has a very strong reputation for commitment to customer support excellence. The company touts the fact that they have team members who possess a variety of industry certifications, including via Microsoft and Red Hat (Linux). Support is available around the clock for all plans via a UK-based tech support team.

Server Monitoring

Remote server monitoring is available on a fee-based schedule. Monitoring services include bandwidth, ping, uptime, CPU, and RAM. Free 10 minute ping and 30 minute service monitoring are offered on the WHUK free hosting plan and various offerings are included ranging from 1 minute for pings, 3 minutes, for service, and five minutes for load monitoring for enterprise pricing.

Data Backup Services

Remote backups are available as an additional service from WHUK. Backups are priced based on space (from 10 GB to 2000 GB).

Additional Add-Ons

WHUK also offers fee-based anti-spam services for your inbox, domain registration services, and SSL certificates. They frequently offer promotions for discounts or free add-on subscriptions.

Billing & Payment Policies

Monthly billing is offered in pounds sterling / £ via PayPal and major credit cards. WHUK offers a 30 day money back guarantee. Biennial payments are also offered and where this option is chosen, the first year's domain registration is included for free. If a refund is requested on this option, the domain fee is deducted from the reimbursement.

Hosting Uptime Guarantee

WHUK promises 99.9+% up-time and offers a 30-day money back guarantee.


Web Hosting UK is an established hosting company has a fairly solid reputation and longevity in the industry with a long list of pros and no risk due to their money-back guarantee and zero set-up fees.

Potential WHUK Cons:

  • Extra a la carte pricing for services like monitoring and backup increase the rate but the company appears transparent about pricing.

  • Many different hosting plans pages are listed and could be confusing for novices to navigate but pre-sales support is also available via Live Chat to help prospective customers choose the right hosting plan for their needs.

  • If looking for pricing and plan information on the Web Hosting UK site, you need to opt-in with your email address to receive the information.

Pros of Using Web Hosting UK:

  • No minimum contract periods
  • Money back guarantee
  • Service and support handled in-house instead of outsourced
  • Data stored in the UK
  • Active 6000+ member community forum where WHUK takes and then actions feedback by its user community
  • Zero setup fees
  • Free SMS notifications for account issues
  • PCI Compliance (fee-based for shared hosting)
  • Phone based support in addition to live chat and ticket system.

WHUK offers plans that are suitable for beginner webmasters as well as those who need more robust offerings and with 24/7/365 local UK support. Migration assistance is available for enterprise level hosting plans.

cPanel BasicBasic eCommerce PlanStarter Windows Plan
Disk Space2GB500MB100MB
Price $4.25 / mo
Usual price: - Get % off!
$4.25 / mo
Usual price: - Get % off!
$5.12 / mo
Usual price: - Get % off!
Visit Web Hosting UK NowVisit Web Hosting UK NowVisit Web Hosting UK Now
PlanDisk SpaceBandwidthPrice
cPanel Premium
5GB20GB $7.09 / mo Visit Host Now
Premium eCommerce Plan
1GB10GB $7.09 / mo Visit Host Now
Premium Windows Plan
300MB8000MB $7.87 / mo Visit Host Now
cPanel Supreme
10GB100GB $9.93 / mo Visit Host Now
Supreme eCommerce Plan
5GB50GB $9.93 / mo Visit Host Now
Supreme Windows Plan
2GB25GB $10.59 / mo Visit Host Now
cPanel Advance
20GBUnlimited $12.76 / mo Visit Host Now
Advance eCommerce Plan
10GB100GB $12.76 / mo Visit Host Now
Advance Windows Plan
5GB50GB $12.97 / mo Visit Host Now
Linux Copper Reseller
20GB50GB $25.51 / mo Visit Host Now
Windows Copper Reseller
20GB50GB $34.01 / mo Visit Host Now
VPS Starter
15GB300GB $35.74 / mo Visit Host Now
Linux Silver Reseller
40GB100GB $42.53 / mo Visit Host Now
VPS Business
30GB400GB $47.65 / mo Visit Host Now
Windows Silver Reseller
40GB100GB $51.03 / mo Visit Host Now
Linux Gold Reseller
60GB200GB $51.04 / mo Visit Host Now
Linux VMware Cloud
500GB10000GB $56.15 / mo Visit Host Now
Windows Hyper-V Cloud
500GB10000GB $56.15 / mo Visit Host Now
Win2012 VPS Starter
40GB1000GB $57.86 / mo Visit Host Now
VPS Enterprise
60GB500GB $62.41 / mo Visit Host Now
Windows VMware Cloud
500GB10000GB $64.66 / mo Visit Host Now
Windows Silver Gold
60GB200GB $68.05 / mo Visit Host Now
Linux Platinum Reseller
80GB300GB $68.06 / mo Visit Host Now
Win2012 VPS Business
50GB2000GB $74.88 / mo Visit Host Now
Windows Silver Platinum
80GB300GB $85.07 / mo Visit Host Now
Win2012 VPS Enterprise
70GB3000GB $108.92 / mo Visit Host Now
More Plans +

Web Hosting UK Frequently Asked Questions

  • Does Web Hosting UK offer Windows and Linux hosting?

    Both Windows and Linux plans are available. The company offers a wide range of plans, including personal hosting plans designed for WordPress.

  • What hosting packages are available?

    Shared hosting, business hosting, and enterprise hosting plans are available. Dedicated Windows and Linux servers are available, as are various cloud solutions and VPS hosting. Reseller hosting plans are available as well.

  • Will Web Hosting UK provide me with a free domain?

    Yes, you will get a free domain with all yearly plans, for the first year only. You can also easily transfer your existing domain or register a new one independently of their hosting packages. WHOIS domain privacy is also available.

  • Does Web Hosting UK offer phone support?

    Yes, 24/7 phone support is available for UK-based customers. International help lines are available too, along with 24/7 live chat support. Customer support is available in English.

  • Where are their data centers located?

    Their servers are located at the Blue Square Data Centre, Maidenhead, Berkshire, UK and the company is based in Morley, Leeds, West Yorkshire.

  • What programming and scripting languages are supported?

    Support for PHP, Perl, Ruby on Rails, Python, Curl, SSI, and many more languages is available.

  • Do they provide website migration service?

    Yes, they offer website migration services as well as a number of user guides to walk you through the process.

  • Can I host and manage more than one website with Web Hosting UK? What about email accounts?

    Yes, even the cheapest plans feature support for multiple domains; you are only limited by bandwidth and storage. Unlimited email accounts are also supported.

  • Does Web Hosting UK offer any site builders?

    They offer a website builder, complete with numerous templates and themes that can be customized with relative ease. Additionally, you can use Softaculous to install many applications such as WordPress, Joomla, Magento, PrestaShop, and others.

  • Do they offer any security measures?

    They offer Site Scanner for an additional fee. Site Scanner is a website scanning tool that will protect your website from current threats such as malware, injections, cross-site scripting attacks, and a host of others. Aside from that, they offer hot linking protection, and IP deny manager.

  • What ecommerce features are available on their plans?

    They currently offer four different ecommerce hosting plans and you can easily install a number of popular ecommerce platforms, including Magento and osCommerce. They also offer SSL certificates for an additional fee so you can accept payments online.

  • What control panels do they offer?

    The company offers cPanel on shared Linux packages and Windows plans come with the Plesk Control Panel.

  • What forms of payment do they accept?

    PayPal is accepted, along with major credit cards like Visa, MasterCard, Maestro, and American Express. There is no minimum contract and you can choose between annual and bi-annual payments.

  • Does Web Hosting UK offer money back guarantee?

    They offer a 30-day money-back guarantee on all services, except domain registrations.

  • Does Web Hosting UK offer an uptime guarantee?

    The company promises 99.95% up-time.

  • Does Web Hosting UK offer free back-ups?

    Daily backups are taken for their internal purposes. Customers are advised to take their own backups. A paid backup service is also available through cPanel.

  • Does Web Hosting UK offer unlimited bandwidth and storage?

    Their entry level plans do not offer unlimited bandwidth and storage. Unlimited bandwidth is only available on their top tier shared hosting plan and VPS hosting plans.

  • Can I stream video or audio?

    The company does not offer any plans designed specifically for video streaming, but if your requirements are not too high, some of the dedicated hosting plans should suffice both in terms of storage and bandwidth.

  • Does Web Hosting UK offer any extra features?

    Their shared hosting plans allow you to use CloudFlare's CDN services free of charge. You can sign up for their spam protection plan and server monitoring for an additional fee.

Dana Prince

About Dana Prince

In addition to her writing work, Dana is a marketing consultant. Her background is in sales, project execution, and relationship management. She lives in Ontario, Canada.

Connect with Dana

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