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Wix Review: What Do 38 Users Say About The World's Biggest Website Builder?

38 Reviews
Last Updated Jun 5, 2018Add your review

Wix Features

  • Uptime Guarantee
  • Phone Support
  • Free Shopping Cart
  • Website Builders
  • Payment Gateway
  • Payment Gateway

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wix.com
Location:Israel
Founded:2006
Phone:1-800-6000-949
Address:40 Namal Tel Aviv Street, Tel Aviv, 6701101 Israel
Pros:
  • No coding needed
Cons:
  • Phone support via callback only

Is Wix the Right Way to Build and Host Your Website?

Wix is one of, if not the largest website builder on the web.

It's been built in order to help people without advanced technical skills or knowledge build simple, attractive websites.

This Wix review is a thorough but simple look at the most important features of Wix and how it actually works. It includes both the good and bad from my experience as a user. By the end, you should know if Wix will help you build the site that you have in mind.

Wix Web Host Review

How Wix Got Started

Wix was founded back in 2006 and has grown steadily to over 110 million users around the world.

Wix began as a drag-and-drop website building platform and continues to be one, although much improved.

"In 10 years, we want to see every small business owner effectively leverage the web to take their business to new heights, and as we already do for millions of people worldwide, we want to give them the easiest and most effective way to do so." —Avishai Abrahami, CEO of Wix

Free Sitebuilder Plans With Hosting

Users can test out the tool on a free plan, which is enough to build a basic website. Wix also provides the hosting automatically, so you don't have to worry about any extra set-up or fees.

Overall, Wix is a solid website builder if you don't have a high level of technical skills.

The pricing for the Wix Premium plans is reasonable, although you will have to have the budget for the monthly cost.

Wix Plans
Wix Free Plan Mid-Tier Plan Top-Tier Plan
Free stock photos Everything in Free Plan plus: Everything in Mid-Tier Plan, plus:
Responsive design No Wix ads Online store
Free hosting (storage & bandwidth limits) Free domain VIP support & priority response
Wix app market Unlimited bandwidth Professional site review
Online help & tutorials More storage
Subdomains only (e.g., yoursite.wix.com) Ad Vouchers
Wix logo & ads on your site

Wix Support Options

Wix has an extensive knowledgebase, but no other real support options, which is unfortunately common with website builders. If you really don't like reading through support documentation and working through issues you run into, I don't think you'll like Wix.

Instead, look for a website builder that has a support team that you can contact directly when you have issues.

ALERT: Free plans don't come with personalized customer support (chat, email, phone) outside of the online knowledgebase.

How to Create a Website in Minutes

Wix used to only have one website builder, but that had quite a steep learning curve and required a decent level of technical skills.

Two Ways to Build a Site

When you go to create a new website in your Wix account now, you'll first pick which type of site you'd like to make:

Creating a Wix site
The Wix sitebuilder starts by asking you a few questions.

After that, you'll now see 2 different options to create your website:

Wix offers two sitebuilders
You can choose between one of Wix's two sitebuilders.

The Wix Artificial Design Intelligence sitebuilder (ADI) is much more beginner friendly while the standard Wix Editor is good if you've used Wix before or are used to other website builders.

Let's preview both options quickly.

Option #1: Use the Wix ADI

The ADI asks you a few basic questions, and then uses artificial intelligence to choose a unique combination of styles and structures from billions of combinations.

If you picked an online store in the first step of creating a new website, you'll be asked to be more specific about what type of Wix store you're trying to create:

ADI sitebuilder
Starting the ADI sitebuilder.

Then, you'll be asked to pick the main website features you'd like to have:

ADI sitebuilder wizard
The ADI sitebuilder wizard lets you choose the features you want.

After a few more basic questions, which you're allowed to skip if you'd like, you'll be presented with a final choice of which type of design you'd like.

ADI themes
ADI creates a theme based on the colors and designs you like.

Instead of picking a specific theme, you choose a general design and ADI will design an appropriate site.

How Wix ADI Creates a Site For You

Using all the data you just entered, ADI uses artificial intelligence to create your unique website and generates it in just a few seconds.

ADI design output
ADI generates a website via artificial design intelligence.

If you create a site with ADI, you'll have a different drag-and-drop website editor than the standard Wix Editor.

It's simpler, more modern, and less cluttered.

Get Started With Tutorials

One of the nicest features that this editor comes with is an onboarding support checklist (that you can hide if you'd like).

ADI tutorials
ADI's tutorials walk you through the steps you need to take to finish your site.

The checklist gives you a tour of the most important areas of the editor, as well as a quick tutorial to show you how to use them.

Once you're done with that, you can edit the content on your web pages.

Customize Everything

Clicking any element will bring up a custom sidebar editor that will let you customize text, color, style, and more:

Wix sidebar
The Wix sidebar editor lets you customize anything you like.

You also have access to any advanced features you asked for upfront in the questions, like a store manager:

Wix store manager
The Wix store manager wizard takes you through the process of opening your store.

Option #2: Use the Standard Wix Editor

Sometimes you just want more control over how your website is structured and designed.

In that case, the Wix Editor is a good choice.

The only real setup step is to choose from the hundreds of templates that Wix offers:

Wix templates
Wix has hundreds of site templates.

After that, your basic site template will be generated and you'll be sent to the editor.

Wix standard editor
Wix has powerful functionality.

The Wix Editor: Powerful But Complex

The editor gives you full control over your site's:

  • Background
  • Apps
  • Store
  • Bookings
  • Blog.

You can enable or disable any feature, and customize them to your site.

There is a fairly steep learning curve, but Wix has hundreds of clear support articles to walk you through things.

Finally, you'll notice that certain features, like the store manager, are different than they look in the ADI editor.

Wix store manager
Wix's store manager.

While they contain all the same functionality, they do have a different design and structure. Since the ADI editor is newer, it's usually more user friendly.

What Could Wix Do Better?

There's a few specific things that I believe Wix could improve upon:

  1. Editor interfaces are inconsistent — As I showed you, the editor interfaces are very different. If you use both the ADI and classic Editor, you'll need to learn both, resulting in wasted time.
  2. More focus on SEO — Besides a few basic SEO extensions, there's very little SEO support for your websites offered.
  3. Full online store support is only available on the most expensive plans.

Behind the Scenes With Wix Apps

The Wix app market is extremely powerful and contains apps that allow you to add most common functionalities to your site.

For example, by searching for "social media," you can add social media buttons to your website for all the major social networks with just a few clicks:

Wix social media apps
You can add a variety of apps to your Wix site.

While the default Wix editor isn't quite as powerful as some competitors, the apps can more than make up for it in certain situations.

If You Like Wix, Check Out These Hosts Too

If you're looking for a website building platform with more advanced e-commerce site functionality, I'd consider Weebly. Weebly has advanced functionality and lets you add and sell as many products as you'd like on certain plans.

On the other hand, if you're most concerned about support, consider trying Squarespace. Like Wix, Squarespace wants you to use support articles whenever possible, but you can reach them by email or live chat if you have a serious issue.

FAQs About Wix

Below are a few common Wix questions and their answers.

How many visitors can a Wix website support?

Each Wix plan has a different amount of bandwidth. Bandwidth is consumed each time someone loads a page on your website.

The more expensive Wix plan offer "unlimited bandwidth."

That doesn't truly mean "unlimited bandwidth," but it means that your website should be able to support a large amount of visitors with no issues.

Can you create a website on any topic with Wix?

While Wix provides the technical capabilities to build many types of websites, there are certain topics and functionalities that are deemed off limits.

In their terms of use, Wix specifies that no illegal, malicious, or obscene content is allowed.

Remember that Wix has full control over your Wix website, so if you break any of these conditions, Wix can shut down your site permanently.

Also, check out our answers to additional common questions below.

Uptime and Response Time

No data yet.

Wix Quick Overview

This section provides a simple overview of Wix aspects so that you can use it when comparing Wix to other hosting options.

Wix Specializations

Wix's strengths lie in its usability:

  • Simple to use — You can create a basic website in minutes.
  • Extensive functionality — Supports blogs and e-commerce stores. Has an huge app store to extend your website's features.
  • Smooth drag and drop editor — One of the simplest and smoothest drag-and-drop website editors available.

Migration Policy

Wix uses their own custom content management system. There's no easy way to migrate sites to or from Wix.

Quality of Online Support Material

Wix has excellent online documentation.

Control Panel

Wix gives users a custom built control panel to manage their site(s).

Datacenters

Wix has servers that host their user's websites all over the world (mainly Europe and the U.S.).

Wix Guarantee

There's a 14 day money-back guarantee with no questions on any Premium plan.

Lowest Plan Price

Wix's Premium plans start at $5 per month.

Backups

No automatic backups. You can generate manual backups whenever you'd like for free.

Wix's Sitebuilders

Yes, all sites on Wix must be made with one of their two sitebuilders.

PCI Compliance

Yes. All plans are PCI compliant.

Does Wix Host Any Big Brands?

Epsilon, TrendMicro, and the states of Maine and Hawaii use Wix on their sites.

Pros and Cons of Wix

Like most hosts, Wix does some things better than others. Here's the breakdown.

Wix Pros

  1. Simple and fast setup — you can create a site with the Wix Editor from scratch in minutes, or use the Wix ADI to create one even faster.
  2. Templates to customize site design — there are hundreds of modern, responsive templates to choose from.
  3. Excellent knowledgebase — there are hundreds of detailed articles on how to use Wix to create your website.
  4. Simple to Use Control Panel — a custom built dashboard to control your site.
  5. PCI Compliant — allows you to easily take and store credit card information.

Wix Cons

  1. Limited ability to customize — Even with apps, you may not be able to add certain custom functionality. Wix is not suitable for complex sites.
  2. The Wix editor itself is not responsive — There can be display issues and frustration if you're using Wix with a small monitor or in a non-maximized window.

Final Thoughts: Is Wix the Website Builder for You?

With the addition of the Wix ADI, I think the Wix website builder has become a great choice for web development beginners who just want to build a simple site.

It's not for you if you're looking to build a complex site, or want to build a website with little or no ongoing fees.

I also think that if you're planning on creating a small business website, there are better alternatives like Squarespace that are geared specifically towards small business owners.

Last updated: 2018-05-25

38 Reviews of Wix By Our Users

Screenshot of http://www.jmayala.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

The flexibility, value and power Wix gives you is more than you could ask from website builder/hoster all-in-one. The main reason however of why I keep coming back to Wix for all my projects is the constant updates and innovation. They constantly add new tools and ways to make more complex and sophisticated websites without programming knowledge allowing a designer like me to custom build websites for clients with an extra speedy turnaround.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

It deserves to be the best web site creator in the world. The user panel, wix editor page and seo wizard are really awesome. A person who does not know the code easily creates a seo compliant website.

In this way, millions of people are moving their businesses into the internet world. They have very friendly and courteous customer representatives. Creating a web site with drag and drop method is very fun and easy.

A company that values people and cares about user affairs. Also the website themes is excellent. A few guides for people who want to create a website with Wix;

www.wixsitekur.net (for Turkish users)

www.bestwebsitebuilder.org (International)

www.crearpaginaweb.net (For espanol language)

Best Regards

 
Screenshot of https://asafby.wixsite.com/drleck
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Wix is the best Platform around, Why people still use WP is beyond me. I've did a contest with a developer friend who can upload an e-commerce site for a client we both work with and it took me two days, last time I checked he hasn't finished yet. Wix is the future, developers get on board!

 
Screenshot of http://remlermusic.com
5 stars
Support
5 stars
Features
5 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

Hey,

I found Wix platform is diverse and easy to use- offers bookings, events, blogging platforms, hyperlinks everywhere etc. I used also Wix ADI to create my website remlermusic.com and got a great result in terms of what I looked for. I am very happy with Wix product and probably will make my next website in it again :)

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I host a domain in Wix.com.br. And I'm totally amazed how it is easy to use! The quantity of tools available is wonderful!

You don't need support to create your website and to manage it, because everything are selfexplain, userfriendly! Now I'm creating another domain to put there because I really liked!

 
2 stars
Support
1 stars
Features
3 stars
Uptime
3 stars
Value
1 stars

Was this review helpful? Yes | No

I signed up with Wix several years ago for the simplicity. I've have the same business credit card for over 6 years and it's active and working. Several months ago wix claims that this good credit card wouldn't allow them to charge it but I called the bank and my bank confirmed my card was fine and I had even used it that day.

Wix was threatening to shut down my website and I could not find a way to contact them and talk to a live person and there was no way to resolve it other than to give them a different credit card. But I didn't want to give them a different credit card - that wasn't my 'business card'!! It took two days of my time to finally find a way to reach these people.

Terrible online customer support system. Finally talked to a live person and I was right! The card was fine -it was their computer system failure.

Well, here we are... two months later, and it's happening again!!! Only this time, they notified me on the weekend and shut me down the next day on Monday. It's risky for a business to not have their website up and running and it cost me money to lose that -even for 24 hours and again +no way to reach these people!!!!

 
Screenshot of http://www.counselingassociateslax.com
3.5 stars
Support
2 stars
Features
4 stars
Uptime
4 stars
Value
4 stars

Was this review helpful? Yes | No

I had Web.com and hated it. I tried Wix and am very happy with it. I am a novice but found the site easy to use.

Took less than a few hours to have a functional site with a number of bells and whistles. It has an SEO feature that is easy but question how effective it is. The site allowed me to build a better website than I had with a service my company paid to build.

I think it is a reasonable value. There may be better sites but I am happy with this site so far. It is dramatically better than web.com that I would not recommend to anyone. If wix.com has billing like web.com, I will be back on changing my rating.

 
Screenshot of https://facebook.com/lakeride/
2.5 stars
Support
1 stars
Features
3 stars
Uptime
4 stars
Value
2 stars

Was this review helpful? Yes | No

Small business owner who has average computer skill - Wix editor is a pain to use. Good luck finding the elusive services bookings descriptions with in it - much less editing them. Call support - and all you get is a message.

Request a call back from them - and they'll call you to tell you that you'll get no help unless you are a paying customer. After fighting with the editor for 6 hours total on three different occasions - I created a new webpage on Go Daddy in under an hour, and had Google AdWords help me change my website link in under 5 minutes. Wix needs to take lessons from Go Daddy and Google in customer service and ease of use! I'm sure it will now take me hours to figure out how to Delete my Wix site

 
Screenshot of http://www.grassroutestravels.com
5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

We love WIX, www.grassroutestravels.com was made with WIX they keep us looking professional while also being very affordable. We have had ndowntimeme. The couple times we did need help from support they were prompt and resolved any issues we had. I would recommend WIX for any small business looking for an affordable professional start up site.

 
Screenshot of http://jagi-koh.wixsite.com/kasper
4 stars
Support
4 stars
Features
3 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

It's amazing. The downside part is that they cannot afford the service to be free and their upgrade tool is all very expensive to anyone to purchase including me. I would like to really let my blog be a creative part of me and I really want a personal domain.

 
Screenshot of http://www.yntravel.us
4.5 stars
Support
3 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I actually love wix.com, the way they have apps available to add to the sites functionality makes our website stand out from the competition which gives us a leg up in our field. We have never experienced any downtime which is phenomenal and our bus hb/ness has flourished since we switched over to Wix.

 
3 stars
Support
1 stars
Features
4 stars
Uptime
5 stars
Value
2 stars

Was this review helpful? Yes | No

What I like about Wix is that as long as you stick with the rich array of templates provided, it is easy, effortless and enjoyable to use. What I wish is that it left some room for creativity, that email support were easier to initiate and that answers came sooner than 3-4 days, and that there were telephone support. Btw, I don't want a free domain, I just want Wix to give me the Premium Plan I have paid for. Terry Gilliam

 
4.5 stars
Support
4 stars
Features
5 stars
Uptime
4 stars
Value
4 stars

Was this review helpful? Yes | No

I have heard about wix.com a hosting site from a youtube add at first I thought it was not user friendly but one day I have enrolled in wix.com and created my stunning website with many features like lightbox, contact, portfolio etc. it is easy for me to add pages, slides and hyperlinks. But the thing in which it lacks is support and some tutorials for people who doesn't know how to make a website. Though it has provided some videos at some point I'm stuck in making a portfolio of small size.Anyway comparing the positive points the negative points are not considerable.

 
2 stars
Support
1 stars
Features
2 stars
Uptime
3 stars
Value
2 stars

Was this review helpful? Yes | No

So I just launched my startup...and thanks to WIx my website has been down for over 12 hours...call, no answer. I am being asked to make an appointment to be called.....guess when? 2/16....9 days away! This company is rubbish...you can't operate in a space where things break from time to time and your customer service has this nonchalant approach to issues that could cripple company! Big mistake transferring my domain from GoDaddy....Big big mistake!!!

 
2 stars
Support
1 stars
Features
2 stars
Uptime
3 stars
Value
1 stars

Was this review helpful? Yes | No

Wix.com has the worst support ever. Yes! The platform is sluggish, and slow, but functional.

I'm trying to do a simple transfer domain out of Wix.com and they keep forgetting to respond. I have to reinitiate the process 3 times and still n response. And no live chat!

If you're serious about support, you need live chat. Wix.com head support is doing a terrible job. Please fire this guy.

 
4.5 stars
Support
4 stars
Features
5 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

great templates, loads of awesome features, cool apps, fast and caring customer support. the lack of XML, PHP, and CSS are dissapointing but Wix certainly makes up for it!

 
2 stars
Support
2 stars
Features
3 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I have created free website at Wix but It was not possible for me to rank on search engine and When I decided to upgrade my plan to get the premium features then their premium plan doesn't offered what I had paid for. So I decided to move on other website builder after a lot of research I finally found Web Start Today and they are also offering many features for free what other website builders offers in premium. After the free plan ends at web start today the cost of premium plan is very low. Have recently created my on-line store using their eCommerce website builder.

 
2 stars
Support
1 stars
Features
1 stars
Uptime
5 stars
Value
1 stars

Was this review helpful? Yes | No

Wix. Oh where do I begin? At first I was excited to transfer my Godaddy domain to Wix, I even purchased an additional year.

That was my first mistake. Now, I am stuck with my domain at Wix (they are a Network Solutions domain reseller and that who is listed in the whois data) unti mid-August. The bonus, I cannot set up a site with my own domain name back at Godaddy (or anywhere else for that matter).

Why? Because Wix blocks users from altering the name server information. You can change anything else in the DNS settings, but they don't allow that change, "for security".

Telephone, and online support reps give the run around, and lie, stating they can't change it on their end either. Funny, Network solutions said they didn't understand why Wix is not allowing a Nameserver change, and that if the domain had been purchased directly through them (Network Solutions) you have full access to control name server records - and they can't help me with a domain that was essentially resold thru Wix. Why did I want to leave Wix 3 hours after signing up?

You can only have 10 variations per item. Stupid and not effective or efficient. I sell custom shoes and need at least 20 variations.

Wix has stated to me directly and in their support forums that more variations isn't an option right now, and there is no ETA for improvement of this feature.So, not only are you unusable for my commerce needs, you're holding my domain (and name server info) hostage. I wouldn't be surprised if they blocked me from transferring out in two months. A domain I have owned for 3 year, just went down the toilet. Thanks Wix, you blow.

 
3.5 stars
Support
3 stars
Features
4 stars
Uptime
4 stars
Value
3 stars

Was this review helpful? Yes | No

Wix.com is okay if you are making a website. It's a drag and drop interface but if you are trying to make a super professional business page I would not recommend them at all.

 
3.5 stars
Support
1 stars
Features
5 stars
Uptime
5 stars
Value
2 stars

Was this review helpful? Yes | No

They have charged me $14 for something I have not used or subscribed or availed. They replied to my complain once but haven't heard from them ever since. I am very disappointed.

It is a price I could have used I-page. Never recommend Wix to anyone anymore.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I created my first website using Wix without any previous knowledge about website creation..!! Wix is an easy drag & drop website builder. Its app market is just amazing.

I wanted to make a popup sign up for my website. I searched in Wix app market. That app is available for free.

Then I searched for eCommerce tools, business, marketing, email automation and more. Everything is available..! hundreds of apps will fulfill all our requirements.

Wix support is really impressive. Everything is explained clearly on guides. It has a massive discussion on the forum.

I got solutions quickly and I am confident I can solve everything for myself in case you got any problems. Its support team responses quickly. The only problem with Wix is the loading of a web page.

If you click on any link on my website, it loads without showing the loading circle on the browser My websites all links are working fine. But if I click, I can't know whether it is loading or not.( I asked why it is like that, then I got the answer It uses Javascript, I don't its technical side, but I never got any problem.)

Last word: I made and published a website without any problems. It is still running fine.

 
Screenshot of http://www.gavinmicks.com
4.5 stars
Support
4 stars
Features
5 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

Wix is great if you read the fine print. When I bought my domain I accidentally bought just the domain, not the website builder plan! But I called tech support, they solved the problem by refunding me in Wix credit so I could purchase the domain and the website builder.

The website builder was easy to use. It is just a drag and drop interface, so let's say if you wanted to add a picture you would drag the picture icon. The email service is great!

Also at a very cheap price. If you have used Gmail then you would know how to use it, because it is based off of Gmail. Also there is support for embedding YouTube videos, so if you wanted to put a YouTube video then you just drag and drop the video element.

In conclusion Wix is awesome for its prices and customer support. I would recommend Wix to other people for a hosting provider.

 
2.5 stars
Support
1 stars
Features
3 stars
Uptime
3 stars
Value
2 stars

Was this review helpful? Yes | No

Support is non-existent. You can only set appointments even if Your Site or eCommerce is down! They put you off and ask for screenshots and then tell you they aren't seeing anything wrong. The site is very basic and easy enough to build but don't plan on doing too much with it and definitely don't plan on eCommerce as that portion of the site is not customizable or user-friendly.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Very disappointed. Asked for a domain transfer about 1 year and a half ago. Thought that was an automatic cancellation of my "premium plan" but apparently no.

Wix kept charging me automatically 149 USD per year without any confirmation from my side - I haven't had the single piece of activity during all that time. Asked for refund, and no answer at this date. I'll update the review if any change. Louis

 
5 stars
Support
4 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have been using WIX since 2011. Everything I've wish for new feature lo and behold WIX adds it. Their development teams is obviously listening to the customers.

My site has grown from a few pages to ninety-two pages, as far as I know we have never had down time. Over the years we have had an issue with saving my site after modifications. But not so much as to call it a serious issue.

As for support, while phone support is too far out, I open a ticket and get replies in 24 hours or less. I value WIX because I am able to keep my site updated daily. The many aps available also add to WIX flexiblity.

One area wherein I had issues was the old SEO features. The newest version of the editor allows much better SEO features. Now a person who is not SEO savvy is able to set up a sit the Google gobbles up.

My site consistently gets great page locations on both Google and Bing. Also the Mobile site is great. With little effort one as a Google mobile-friendly site which is must.

I recently started another company doing mail order only and bit on GoDaddys eCommerce. Big mistake. Should have gone WIX. Brant Williams
www.frontierfirearms.us

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Wix.com is the best hosting company I have dealt with so far, they have hundreds of free templates and they are fully editable which is something that I have struggled to find with other hosting companies. I have never had a problem with up time and their support is fantastic providing you with excellent advice with great response times. I cannot fault Wix at all and their premium plans are great value for money for the service that you get.

 
3 stars
Support
4 stars
Features
2 stars
Uptime
3 stars
Value
2 stars

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Wix is horrible for eCommerce. They sell an ecommerce package but if you're like me and you don't check first before doing all that work you find out that you can't import any kind of data feed into your products they have to be done manually one at a time. How can you have an ecommerce site like that?

If that is something you want you can Vote on it and they'll add it to the list of things to come. Seriously Vote on it? If you're like me and you have thousands of products to load good luck leave now don't get yourself stuck If I would have known this from the start I would've gone elsewhere. Makes no sense.

 
4 stars
Support
3 stars
Features
4 stars
Uptime
5 stars
Value
3 stars

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Wix.com is one of the website builders and website hosts that I like to promote to my friends and family to use. Wix.com has extensive features and it is simple and easy to understand and use. There are a few limitations though.

Like not all the apps they offer are free and sometimes when you publish the site it doesn't always look like it did when you published it. Wix has support 24hrs and their staff is friendly and helpful, when you finally get hold of them. Wix also has many templates to choose from as well as will host the website you have built for free (but like wordpress or Tumblr you don't OWN the site).

When you go premium or otherwise known as paid the service and hosting starts improving. All in all I will say that I give www.wix.com about a 3 and a half out of 5 overall.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

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WiX.com is One of the best Html5 website builder we Ever used. We always Trusted them because of these reasons:

• Drag and Drop Website Builder. Even though the eCommerce Store maker is not Drag and Drop, its still One of the best ones.
• Fully customizable.

Its very good at customizing. Drag Images, and your ready to go!
• App Market. The App Market is One of the Main reasons we used WiX.com.

It has One of the best apps for your website and some may always be for free!
• Create many sites. We used this to make sub-Domains for other of our websites. We always try to make good content.

Thats the Main Part What your after. If you don't have much content or your content is Bad, People will not stay there for a while, nor they will Refer it to their friends. Try adding many Text and Images!

If your using eCommerce, then add Text or images that describe it. That Way, you can Start getting Traffic to your website and many People will Refer it to family Members, Friends or Even companys!

 
3.5 stars
Support
1 stars
Features
5 stars
Uptime
3 stars
Value
4 stars

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Wix is so easy to use, it's great for building a site. However, I have had issues since my site went live with images randomly not loading, same with Html. I have attempted to contact support, but they're very hard to get ahold of.

I would recommend the host to friends, but not if you want a big online presence. It's really easy to work with, but not for the serious website.

 
Screenshot of https://budhadhitya.wixsite.com/alphine
4.5 stars
Support
5 stars
Features
4 stars
Uptime
4 stars
Value
4 stars

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wix.com provides completely free website hosting features with all the latest widgets will professional web styles and professional templates to give people a chance to develop on their web developing skills and to promote business of individuals by having their own websites. The only reason it sucks is because it doesn't give free domain names for its users, instead it gives a subdomain and charges for the domain hosting facility.

 
1.5 stars
Support
1 stars
Features
2 stars
Uptime
2 stars
Value
1 stars

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I have two sites with them at the moment. One on an Unlimited package and the other a Combo. The sites load very slooooowly, apparently Google doesn't recognise some content on Wix sites and here's the clincher, my recent (NOW) experience of their support is that it is non existent

Their mobile view is supposed to represent your desktop view.

Mine didn't and after spending hours doing everything I was supposed to do to
put it right it's still not showing. This is my site title and first few lines of text, so very important to show on the initial mobile view

Nearly 3 days now since raising the initial support ticket I have received one email with a standard 'go away and read this' reply. No support. I have raised another ticket complaining that the issue is still not resolved, I had no reply from that at all 6 hours later

I contacted support@wix.com to complain and guess what........they sent a standard reply saying my ticket will be looked at by a support rep........errrrrr When

Absolutely woeful.There is no online chat facility for support, they decided not to offer that.......I wonder why.......and even just finding how to contact them they hide in the bowels of their site

My site is up for renewal in a couple of weeks time; based on my experience to what is a pretty basic issue to be resolved I wont be renewing

......and they're not cheap

 
1.5 stars
Support
1 stars
Features
2 stars
Uptime
2 stars
Value
1 stars

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Wix.com is okay for starting a website if, like me, you're a small business owner who isn't very tech-savvy. It took several days for me to get my site and store set up. I had difficulty uploading photos.

Despite the fact that I was using the 800x800 they recommended, many of the photos were being cropped off and it took tech support some time to get it straightened out. Still, over all, it was okay Until my account was up for renewal. I started with a yearly plan, but because of financial constraints, I decided to switch to a monthly plan.

I canceled my yearly plan the day before the renewal date and received an email saying my yearly plan had been canceled. Three days later, I checked my bank accounts and discovered that my business account had a negative balance and an overdraft fee because Wix.com had charged me $194 for a yearly plan, despite the fact that I had canceled it. I contacted them, demanding a refund and I sent a copy of the email showing that my account had been canceled, and they told me that, yes, it had been canceled, but I reactivated it the same day, which I didn't.

They told me if I canceled my account in 7 days, I could get a refund. I canceled it Again, and responded by telling them I didn't reactivate my account, and I didn't receive an email telling me it had been reactivated, and they responded by telling me that they were sorry that I missed the email that notified me that my renewal was due in two weeks, which 1.) I had NOT missed and proceeded to send them a copy of it, and 2.) had nothing to do with my situation. Then they told me if I canceled my account in 7 days (which I had already done) I would receive my refund within 20 days, which is ridiculous.

I told them that I still did not understand why my account was reactivated the same day I canceled it, and that if they had sent me an email notifying me that it had been reactivated, I could have canceled it again and avoided this whole unpleasant situation. They responded by telling me again that they were sorry I missed the email telling me that my renewal was due in two weeks. It's fairly obvious that their support team is following a script and have no clue what's going on, and unfortunately, I can't prove that I didn't reactivate my account because they conveniently didn't notify me that it had been. I am searching for another host, preferably one who won't try to rip me off, and I would warn everyone away from using Wix.

 
2.5 stars
Support
1 stars
Features
3 stars
Uptime
3 stars
Value
2 stars

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Wix. Well I like the designs and the features. The editor is quite organic and you can figure most of it out just by experimenting, for that it is good.

There are many templates for you to choose from and most are functional. Most of the time the mobile version of Your Site might work. It might even look sort of similar to your intended design but you have to edit the mobile version.

Be careful, it does not automatically work. You still have to move elements (titles, text boxes, images) around. The customer support is absolutely terrible (google it, you'll see).

Don't expect to get a reply quickly so best to understand as much as you can before publishing your site. Be very careful before giving them money, if something goes wrong or you get billed incorrectly you have a problem. Why?

Because they don't have customer support. Simple. If things like uptime, payments and support are crucial to your business then take a step back and literally take a moment.

 
1.5 stars
Support
1 stars
Features
1 stars
Uptime
2 stars
Value
1 stars

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If you need a basic website, then Wix is probably fine. But's that all it is - basic... super basic.

There's only one option for shipping rates whether you're shipping a pencil or a refrigerator. The blogging options are super limited with very few options. And don't try to do too much without saving your work every 10 minutes or you'll lose everything you've spent so much time on.

And I'm not the only one... just google "Wix can't save error" and you'll see what I'm talking about. And when you contact customer support (if that's what you want to call it), they direct you to FAQ pages that are completely unhelpful.

I put up with Wix for about 8 months. While the price is great, you get what you definitely get what you pay for - a cheap website. I realized it's really not worth trying to go super cheap on something as important as my business's website - cheap paper towels for the office?

Sure. Cheap website service - bad idea... hence, Wix.

I recently switch to Set My Site, and while more expensive then Wix, they do everything from the design and updates for me; my site is always up; and when troubleshooting needs to happen, they do that for me as well. Wix advertises this whole "Do It Yourself" thing but completely lacks any real support - I hope you really are prepared to do Everything yourself.

 
2 stars
Support
1 stars
Features
1 stars
Uptime
5 stars
Value
1 stars

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Just like all the other reviews, support is the Worst... Thinking or hoping that you won't need support services, you will with Wix. The platform in which Wix is based upon is to make things simple and intuitive so that anyone may build their own website.

Well this may also be their downfall. Many features are easy to manipulate, however, when it comes to doing more advanced/professional editing, Wix lacks the ability. Case in point, handling shipping rules for an eCommerce site is only limited to flat rates.

More specifically, shipping rates are not changed based on destination, size, weight, purchase price, etc. The stuff that the shipping carrier will be looking at when the item is being shipped. So if you sell a small item that can be sent in a standard sized envelope, or a giant piano, you are left with one shipping rate to apply to the order.

Not to mention if you sell multiple pianos. This is only one feature that will limit the website designer's ability to make a robust website, among many others. The simple to use idea is great only to a certain extent.

For those who want to make a simple, low traffic, website more as a hobby or for fun, then Wix is an excellent option. For those wanting to turn an idea into something more, look elsewhere.

 
3 stars
Support
3 stars
Features
2 stars
Uptime
4 stars
Value
2 stars

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Wix advertises itself as a free website creator and hoster, but in reality, many of the more desirable and advanced functions require purchasing their premium plan. In that case, especially when you compare functionality and costs, you are much better off using a self-hosted website with full Wordpress support, like SiteGround or BlueHost. Additionally, the saying, you get what you pay for, really comes into play.

Not only does Wix advertise itself through your free site with its own domain, it provides unbearably slow speeds. At a time where it is already difficult to maintain a web surfer's attention for more than a few seconds, having a website that takes several seconds to load, again and again and again, simply can't do. That said, I do appreciate Wix's simple-to-use drag-and-drop system, which requires a minimal learning curve, but at the same time, can pose a lot of frustration with formatting.

For example, different size monitors may stretch your page out of proportion, and it may sometimes be challenging to hit that "sweet" spot. If creating a website is new to you, feel free to use Wix as a test drive... but once you're an advanced user, you are much better off using another paid alternative.

 
2 stars
Support
1 stars
Features
2 stars
Uptime
2 stars
Value
2 stars

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At first I really enjoyed using Wix because of the drag and drop interface, clean designs, personalization options, etc. However, my site began giving me an error message saying my work couldn't be saved because I wasn't logged in. I tried everything I could think of to fix it on my own, and eventually decided I needed to contact Wix support.

On the Wix "support" page, you will not find a contact email address, phone number, or anything useful. It is essentially a forum where users post their issues and the Wix team offers some generic and ineffective answer that leaves you twice as frustrated as you already were. After about fifteen minutes of scrolling and clicking and more scrolling and clicking, I finally found a contact ticket.

This was apparently just another way to post to the forum and all I got back from the Wix team was another generic, ineffective answer. Did they really think I hadn't looked through their forum for a viable answer before seeking further assistance? I would've called, but there is only a "Schedule a Call" option-- as if my life revolves around answering a phone call that could come (if at all) at any time, day or night! Long story short, Wix has the worst support I've ever experienced, if I can even call it "support." We'll see if this issue ever gets resolved, but I can't say I'll be using Wix anymore.

 

Most Popular Wix Hosting Plans

eCommerce Unlimited Combo
Disk Space 20GB 10GB 3GB
Bandwidth 10GB Unlimited 2GB
Price $8.08/mo $6.21/mo $8.25/mo
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All Wix Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
eCommerce Shared
  • Uptime Guarantee
  • PCI Compliant
  • Payment Gateway
  • Payment Gateway
  • Website Builders
  • Free Shopping Cart
20GB 10GB $8.08/month
Usual price:
Unlimited Shared
  • Uptime Guarantee
  • Payment Gateway
  • Website Builders
  • Phone Support
10GB Unlimited $6.21/month
Usual price:
Combo Shared
  • Uptime Guarantee
  • Payment Gateway
  • Website Builders
  • Phone Support
3GB 2GB $8.25/month
Usual price:
Connect Domain Shared
  • Uptime Guarantee
  • Payment Gateway
  • Website Builders
  • Phone Support
500MB 1GB $4.08/month
Usual price:

Wix Frequently Asked Questions

  • What is Wix?

    Wix is a website building and hosting service. They work a little bit like WordPress, but use proprietary software and themes instead of open source ones.

  • What is a Wix site?

    A Wix site is a website created using the Wix website builder. Wix allows people to get a site online without any coding knowledge.

  • What hosting products does Wix offer?

    Wix isn't a traditional host. All their hosting is done through their website building service, which is a shared hosting platform.

  • Is there anything I can't do with Wix?

    Customers can do most things that they could do with a traditional hosting company like SiteGround. However, Wix doesn't provide dedicated, VPS, or a reseller hosting, and its customers have significantly less control over their hosting environment.

  • What does "less control" mean?

    With Wix, there's no control panel access and no access via programming language at all. All website management happens through Wix's proprietary backend system, which makes it extremely easy for non-developers to get a site up and running but does limit what tech savvy customers can do.

  • What payment options are available? What billing cycle does Wix run?

    Wix accepts payments via major credit cards only and bills either monthly, annually, or bi-annually.

  • Are there any discounts available?

    Yes. Customers who sign on for a longer plan and pay up front get a discount. See website for specifics.

  • What sort of support is available?

    Wix has a dense knowledge center at the core of their support network. They also have phone support and a version of email ticketing through their knowledge center. Higher tier plans come with priority support, which gets them to the front of the call queue and instant responses in the knowledge center.

  • Does Wix offer domain and website migration?

    Sort of. Wix will help you migrate your domain, but because they use a proprietary system, instead of something like cPanel, it's not possible to migrate website content directly over to a Wix site.

  • Can I buy a domain with Wix?

    Yes. Wix does let you purchase domains and most plans include a free year of domain registration.

  • Does Wix offer an uptime guarantee?

    No, Wix does not guarantee any uptime.

  • Does Wix offer a money back guarantee or free trial?

    Yes, both. They operate on a freemium business plan. Their free option lets customers get a website up and running but comes with restrictions like Wix ads on your website. For their paid plans, they offer a 14 day money back guarantee. All add-on services are non-refundable.

  • What applications can I use with Wix?

    Wix doesn't use applications like shopping carts and CMSs. Instead, the use their own proprietary applications based around templates to help customers build the site they need. They also have an app store to help take the place of plugins and provide additional services and themes to customers.

  • Does Wix offer any marketing support?

    Yes. Wix offers their customers things like SEO help, ad credits, and UX/UI site reviews. All these services vary in cost and inclusion depending on what plan customers purchase. See website for details.

  • What is the Wix website editor?

    Wix uses a drag and drop website editor to help customers launch their website. It's a WYSIWYG editor that uses artificial intelligence and Flash/HTML5 to make building a website easier. For most customers, the website editor is where most interaction with their website will happen. It's essentially a cross between cPanel and a CMS backend.

  • What backup options does Wix offer?

    None. Their terms of service specify that customers need to provide their own backups and Wix is in no way responsible for that task or any lost data.

  • What security does Wix offer?

    Wix offers their ecommerce customers secure credit card transactions and SSL certificates. They are also PCI Data Security Standards compliant and are a level 1 service provider (the lowest of 4 levels). On their website, Wix assures its customers it is completely virus free.

  • Is there a limit on things like storage and bandwidth?

    It depends. Some plans do come with unlimited bandwidth, but the terms of service do outline that Wix has the right to throttle a site if it's using too many resources. All plans are limited with storage though.

  • Can I use a Wix site for anything?

    Pretty much. There is no acceptable use policy outlining the usual restrictions (eg, no adult content) and the only restrictions outlined in the terms of service are that you are not allowed to run a website if you're in a country the US is embargoing and you have to be over 18. If you're unsure, check with Wix directly.

  • Is Wix completely free?

    There is a free plan, but you will find that advertising is displayed around your site content. If you want to remove the advertising, you will need to pay to upgrade your Wix plan.

Who Are The Most Popular Wix Alternatives?

Wix

Overall 3.5 stars
Support
3 stars
Features
3.5 stars
Uptime
4 stars
Value
3 stars
Visit Wix
Overall4.5 stars
Overall2 stars

Price Comparison

Wix$4.08
Weebly$8.00
BoldGrid$2.95
Adobe Spark$9.99
Web.com$5.95
SiteBuilder.com$7.95

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