|Hosting Plan||Features||Disk Space||Bandwidth||Price|
|Base VPS VPS||
|Base Server Dedicated||
All XLHost servers, whether dedicated or virtual, come with your choice of operating system installed by experienced IT professionals. Additional software, as ordered by the client, will be customized and installed according to the customer's wishes.
XLHost does allow the attachment of external USB devices and hard drives containing additional software and licensing keys. XLHost also allows customers to incorporate their own devices governing firewalls, routers, and load balancers. Depending on the size and operational parameters of the devices in question, additional fees may apply.
Yes, specific hardware and software features can be added or removed upon request. Customers should contact technical support via the Grande Portal for assistance.
In most cases, services will be provisioned and the client's server will be up and running within 24 hours of confirmation that payment has been received.
XLHost's dedicated and virtual private servers are self managed, with on-site support for the data center, network systems, server hardware, and shared services. XLHost's staff monitors daily operations, and is available to resolve any problems that may arise. For customers requiring managed dedicated servers XLHost offers a selection of affordable hosting management services.
No, XLHost does not require customers to sign long term service agreements. Hosting plans are available on a month by month basis.
Customers are billed on the 1st of every month.
XLHost accepts Visa, MasterCard, Discover, American Express, PayPal, MoneyGram, and Western Union.
Within the first 7 days of service, if there is a technical issue with a dedicated server that XLHost cannot resolve, customers may cancel their service and receive a full refund of their initial payment. Refunds are limited to one per customer. Refunds are not available for Virtual Private Servers.
Clients may cancel their service at any time. However, they must cancel before the 1st of the month to avoid being billed for that month.
XLHost offers a wide range of service packages, each with ample bandwidth allocations. However, should a customer exceed their limit they will incur a nominal fee. Addition bandwidth can be purchased to cover spikes in traffic, and customers are free to upgrade their service plans at any time.
Yes, XLHost's datacenters are staffed 24 hours a day by a team of highly skilled technicians. The datacenters are also remotely monitored for security purposes.
Technical support is provided by an in-house staff of experts operating in the United States. Service and support is available 24/7 via Grande Portal, XLHost's online support feature. XLHost guarantees a response time of less than 3 hours for all support and service requests.
Yes, legal adult content is permitted on XLHost servers. However, any content that violates recognized statutes will result in termination of service. Please refer to XLHost's complete Terms of Service for more details.
No. XLHost does no allow incoming or outgoing services associated with Internet Relay Chat.
XLHost has a zero tolerance for SPAM. Any clients found violating that policy will have their services immediately terminated. Reinstatement of service will require a full review of content and will be subject to additional fees and charges.