123-reg In 2019: What Do 123-reg Client Reviews Say?
123 Reg is a full-service website shop catering to its primarily UK-based clientele since 2000.
The company focuses on domain name registration, as well as entry-level hosting at prices that do not break the bank.
It also offers some professional services in the fields of web design, SEO, and marketing, as well as premium hosting types like VPS hosting.
123 Reg offers four main types of hosting:
- Web (Shared) Hosting
- Premium Hosting
- CMS (Content Management System) Hosting
- VPS Hosting
Entry-Level Hosting Options
If you are looking to get your feet wet with web hosting, you are likely to begin with the shared hosting options (or, if you already know that you need a bit more despite being new, you might spring for premium hosting).
Web (Shared) Hosting
There are four different Web Hosting plans, all offering unlimited bandwidth. The plans differ, however, in terms of:
- The number of included domains and subdomains
- The number of websites you can host
- Storage space allocation
- MySQL databases include
- WordPress Ready
- Free SSL cirtificate
- Backup and restore
- Scheduled tasks
- Password protected folders
123 Reg’s plans ship with a custom control panel that, in addition to letting you manage your hosting account, features 123-apps, which is the company’s implementation of a one-click installer.
Prices for Web Hosting plans began at £3.49 per month, excluding 20% VAT
For those that need a bit more, there are the Premium Hosting plans. 123 Reg bills these as offering the resources of a dedicated server (albeit a lower-end dedicated server from our perspective) with the customer service and technical assistance typically offered to shared hosting users.
Currently, there are three different Premium Hosting plans from which you can choose. Each varies in terms of CPU power and allocations of RAM, storage, and databases. All plans come with unmetered bandwidth and support for an unlimited number of websites.
If you have a website built using WordPress, Joomla, or Drupal, you might consider one of 123 Reg’s platform-specific hosting options. These options are very similar to the generic Web Hosting plans, but your hosting environment has been optimized so that:
- You can get up running quickly and easily
- Your website runs on an environment optimized for your platforms or CMSs
- You can manage and maintain your website’s core with ease due to said optimizations
- The number of included domains
- The number of websites you can host
- Storage space allocation
- MySQL databases include
- SSL Cirtificate
- Dedicated RAM
The web hosting plans do not come with a sitebuilder. If you want this functionality, you will need to purchase one of the Website Builder plans, which do come with hosting. These plans are slightly more expensive than those offering just web hosting.
The web hosting plan that comes with the website builder is very similar to the WordPress/Joomla/Drupal-specific hosting plans.
An offshoot of 123 Reg’s Website Builder is its E-Commerce Builder. Like the Website Builder, you get everything you need to build and host your website, but you’ll also get e-commerce-specific features like:
- Inventory management
- Support and handling for promotions
- Support for integrations with over 30 payment processors
- Shipping integrations
- Full store analytics
They offer three plans that differ substantially in terms of how much you can do with them:
- Number of products
- Available payment gateways
- Discount codes
- Digital product support
- Stock control
- Marketplace feeds
- Instant order editor
- Mobile management
- Bulk invoice printing
123 Reg makes no claims that it is PCI compliant.
Advanced Hosting Options
123 Reg offers VPS hosting plans. The company does not offer reseller plans, but you could configure the existing options to act as a reselling server.
123 Reg’s VPS hosting plans come in four different variants. They vary by:
- Number of CPU cores
- Memory and storage allocation
- Control panel installation
All plans come with unmetered bandwidth, offer a choice of Linux or Windows operating systems, and can support an unlimited number of websites. Furthermore, starting prices for 123 Reg’s VPS hosting plans are relatively low, so you can upgrade the type of hosting you have without much trouble.
You may come across archived documents from when 123 Reg offered dedicated servers. The company no longer sells dedicated servers to new customers (or existing customers that do not already have dedicated servers).
The entry-level hosting plans come with an in-house control panel that comes with an “intuitive interface.”
Users with VPS hosting plans or dedicated servers can choose to use either cPanel or Plesk.
123-reg Reviews by Our Community
Overall Rating from 53 Reviews by 123-reg Customers
Most Helpful Reviews
Agnieszka Kurzawa agaia.co.uk
Mar 04, 2018
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Sep 06, 2018
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Jun 20, 2018
Kevin Forbes forbes.im
Oct 03, 2017
Ibrahim Wild inverseworld.co.uk
Jun 05, 2017
Bilal Weasel arraad.com
Nov 05, 2016
pete reilly ionscoop.co.uk
Oct 15, 2013
Brian James Antonio bfmracing.org
Sep 30, 2013
Alessandro De Filippo twitter.com
Aug 01, 2013
Quang Mien hoadongtien.org
May 24, 2013
The only thing that 123 Reg says about the datacenters for its shared, VPS, and WordPress hosting plans (as well as dedicated servers) is that they are EU-based.
123 Reg’s email hosting is based in Leeds, England and cloud-backups are stored in a datacenter in the United Kingdom.
You do not get to make any decisions as to where your stuff is hosted.
Other Products and Services
In addition to its web hosting and sitebuilding plans, 123 Reg offers the following services.
Domain Name Registration
123 Reg offers a lot when it comes to domain names. In addition to selling and transferring domain names, 123 Reg offers the following services:
- Bulk ordering, where you can order multiple domains at once
- Backordering, where you can buy a domain name the moment someone else lets it expire
- Domain privacy, where you hide your personal information from being publicly listed alongside your domain name in the WHOIS registry
Make Me a Website
123 Reg’s Make Me a Website service is exactly what it sounds like. The 123 Reg team will:
- Design and build your website (includes copy as well)
- Get your web hosting set up and your website up and running
- Keep your site fully optimized for search engines even after launch
You’ll have an Account Manager to help you through this process, and your website comes with a domain name, email, and hosting.
The Website Checker is a free service offered to all by 123 Reg, regardless of whether you are one of its customers or not, that will review your website from top to bottom. 123 Reg will then provide you with a report that includes information on:
- SEO — can search engines find your site?
- Mobile performance — does you worksite work well with small screens?
- Your marketing — are you using things like social integrations?
- Your content — over time, are you changing up your content to keep things interesting?
- Any issues — broken links, slow speeds, etc
With this report, you can make the changes you need to improve your website.
123 Reg offers email-only hosting. If you purchase a hosting plan from 123 Reg, you will not need this, but for those who want email that matches a domain they already have (or are interested in a professional email, but not a website), email hosting is a good option to consider.
Marketing and Search Engine Optimization (SEO)
If you need help marketing your website and making sure it ranks better on Google, 123 Reg offers marketing and SEO-related services to improve your digital presence.
While Office 365 is a product developed by Microsoft, 123 Reg offers this product to its customers so that they do not have to look elsewhere for productivity software. For example, former Google users who transfer to 123 Reg can also transfer its use of cloud-based tools from the Google suite to Office 365.
123 Reg obviously takes reasonable steps to ensure that the sites it hosts stay secure, but you can purchase options to protect both you and your users further. 123 Reg will sell you SSL certificates and services like automated backups (without this server, you are welcome to make an unlimited number of backups, but 123 Reg does not assist with this process at all) and SiteLock for malware monitoring and removal.
Do note that the more expensive hosting plans include an SSL certificate free of charge — check to see if this is the case before you purchase another one for yourself!
Technical Support and Customer Service
If you ever have any questions, comments, or concerns, 123 Reg’s technical/customer support team can be reached 24/7 via Support Centre, Live Chat, or telephone.
123 Reg’s written support resources are excellent.
123 Reg offers a robust Support Centre, and this is where you will find all of the documentation. When you look through the resources provided, you are asked a couple of questions about the product(s) you are using — this makes sure that you only see the docs that are relevant to you.
Not only are there a lot of articles, but the articles are also well-written, in-depth, and complete. Even novices will find 123 Reg’s documentation 100% accessible.
Migration Policy and Assistance
You are responsible for moving your website and domain name. 123 Reg, however, provides in-depth tutorials that you can follow to make sure that everything gets moved and set up appropriately.
Refunds and Money Back Guarantee
123 Reg offers a 30-day money back guarantee. It applies only to web hosting, and you can request a cancellation and refund via telephone or by opening a support ticket.
Pros and Cons
Now that we have taken a look at all the details, what are the upsides and downsides to opting for 123 Reg? As with most hosts, it’s a mixed bag. Whether 123 Reg is right for you will depend upon your specific needs.
- Full-service provider — you can purchase everything you need for a website from 123 Reg
- Entry-level hosting options are inexpensive
- 123 Reg offers VPS hosting, so you can upgrade without switching hosts
- The company emphasizes its shared hosting options. There are alternatives, but it feels like those are mere afterthoughts.
- The plans offered are no-frills. You get all the resources you need to launch and maintain your website, but the company does little for you (eg, make backups, help with website migration)
- UK-oriented, so this company might not be the best option for someone outside the UK or seeking an international audience
If 123 Reg looks good, but is not quite the option for you, check out these alternative web hosting companies:
GoDaddy is more than just a web hosting company — you can think of GoDaddy as a full-service internet shop.
In addition to web hosting plans and domain names, the company offers productivity tools like Office 365, email services, SSL certificates and other security tools, add-on phone numbers, and more.
GoDaddy is very similar to 123 Reg, but with a more international focus (eg, less emphasis on location-specific domain names) and a broader offering of web hosting plans.
HostGator is a stripped down version of GoDaddy — it offers everything you need to host your website, no matter what type of hosting you need.
You will not have a hard time finding the products and services you need to build and host your website, but you will not find add-ons like productivity suites and second phone lines for sale.
HostGator is also known for its excellent customer service.
Like 123 Reg, SiteGound is a web hosting company that focuses mostly on entry-level hosting options, though the company does offer cloud hosting and enterprise-grade options for users who need more for their websites.
SiteGround also offers managed WordPress hosting. If SiteGround offers what you are looking for in terms of technical requirements, you cannot go wrong with them. Their plans are well-thought-out, and the company strives to make your web hosting experience as easy as possible.
SiteGround also offers top-notch customer service.
123 Reg is a leading provider of domain registration and web hosting services to UK-based customers (and to a to a lesser extent, those around the world). The company focuses on shared hosting packages, but does offer more advanced options as well as a full suite of professional services.
In short, 123 Reg:
- Offers domain registration for UK-flavored names at reasonable prices
- Focuses on entry-level hosting (shared hosting, shared hosting with sitebuilder features, WordPress hosting), as well as email-only options
- Offers professional services (including web design and SEO/marketing)
- Provides 24/7 technical support via Live Chat, telephone, and its in-house support center
Most Popular 123-reg Hosting Plans
|Price||$2.99 / mo||$4.99 / mo||$8.99 / mo|
|Visit 123-reg||Visit 123-reg||Visit 123-reg|
|L VPS Hosting Plan
|70GB||Unlimited||$31.75 / mo Visit Host|
|XL VPS Hosting Plan
|100GB||Unlimited||$50.14 / mo Visit Host|
|XXL VPS Hosting Plan
|150GB||Unlimited||$75.21 / mo Visit Host|
|L Cloud Hosting Plan
|2000GB||Unlimited||$98.64 / mo Visit Host|
|XL Cloud Hosting Plan
|2000GB||Unlimited||$123.71 / mo Visit Host|
| XXL Cloud Hosting Plan
|3000MB||Unlimited||$148.79 / mo Visit Host|
123-reg Frequently Asked Questions
- Does 123-Reg offer Windows or Linux hosting?
123-Reg offers both Windows and Linux hosting.
- I see that there is documentation for Dedicated Servers, but no mention of this product on the website?
We are not sure why, but 123 Reg does not offer dedicated services to new users. The support docs for dedicated servers exist, but have been archived — we assume that this is a courtesy to existing customers who 123 Reg does not want to force onto the next lower option, VPS hosting.
- Does 123-Reg offer managed services?
Yes, managed services are available on their Premium Hosting plan and are tailored specifically for WordPress.
- Does 123-Reg have an uptime guarantee?
Yes, they claim your website will be up 24/7 thanks to their load balancing features which means your website will be hosting on multiple servers. If anything happens they simply switch to another server so your site stays online.
- Does 123-Reg have any limitations on disk space and bandwidth?
All the web hosting packages on their shared plans offer unlimited bandwidth. Low-tier hosting packages offer limited disk space while higher priced plans offer unlimited space and bandwidth.
- Does 123-Reg offer free backups?
No, they don’t offer free backups, however, clients have access to necessary tools to perform website backups themselves.
- What type of support is available?
They offer phone and Live Chat support during regular business hours from 9 am to 7 pm. They also have an extensive knowledge base on their website. Customer support is only available in English.
- Does 123-Reg offer domain registration services?
Every new account comes with a free .co.uk domain name which renews at a regular price after the first year. They also offer domain registration services where you can choose from hundreds of different extensions.
- Where is 123-Reg located?
123-Reg is located in Middlesex in the United Kingdom. Their datacenters are located in the United Kingdom as well.
- What programming languages do they support?
Depending on which platform you choose for your hosting plan, there are a variety of languages available such as PHP, Perl, Ruby on Rails, ASP, and ASP.NET.
- Can they help with transferring an existing website?
The company does not have specific transferring services, but they do provide support through a series of comprehensive guides, tools, and articles.
- Does 123-Reg include any software so that I can easily build a website?
123-Reg offers several tools that can help you build your website. These include a drag-and-drop website builder, online shop builder, and one-click installations of popular CMS software such as WordPress, Drupal, and Joomla.
- What ecommerce tools are available?
Aside from the aforementioned online shop builder, 123-Reg offers support for PrestaShop, Magneto, and other ecommerce applications.
- Could I host an image-heavy site on their services? What about video streaming?
All of 123-Reg’s hosting plans offer unlimited bandwidth so you are only limited by the allotted disk space on low-tiered hosting plans.
Regardless, you will be limited by the server resources. If you plan on hosting a video streaming website, it is recommended that you use a VPS.
- Does 123-Reg provide a control panel?
Yes, they do. The provided control panel will depend on the type of hosting plan selected and will be either 123-Reg’s own control panel, cPanel, or Plesk.
- What payment options does 123-Reg offer?
123-Reg accepts major credit cards, PayPal, and Direct Debit transactions for payment.
- Is there a minimum contract?
Their hosting packages are available in yearly contracts, and you can pay quarterly, monthly or annually.
- Does 123-Reg offer a money back guarantee?
123-Reg offers a full refund for their hosting plans within the first 14 days of signing up for the service. This excludes any additional fees for domain registrations.
- Does 123-Reg offer any extra features with their plans?
They offer a variety of security procedures and firewalls to secure unauthorized use of or access to personal data, blacklist monitoring, and 24×7 data center monitoring.
On certain hosting plans, SSL certificates are included or they can be purchased separately.