Add Your Review for 1&1

1&1: "Next Level Hosting", Or an Expensive Mistake?

1and1.com
Location:Germany
Founded:1988
Phone:1-866-991-2631
Address:1&1 - United Internet AG Elgendorfer Straße 57 56410 Montabaur Germany
Pros:
  • Free domain
  • Unlimited bandwidth
  • 24/7 Phone & E-mail Support
  • 90-Day Money Back Guarantee
Cons:
  • Uses custom control panel
  • Range of services may confuse beginners

Find Out If 1&1 Hosting Is Right for You

This article will introduce you to the 1&1 hosting company and help you to decide if it is the right host for your website.

Web Host Review 1&1

About 1&1

1&1 offers all kinds of hosting, but it is especially useful for low-cost hosting.

Low-Cost Hosting

If you're looking for web hosting with extremely low prices and rich features, 1&1 should be at the top of your list.

New Website Creator

Perfect for the new website creator, 1&1's hosting grows with you thanks to their new scalable shared servers.

Availility to Scale Up

They give you the power to increase your server resources instantly, whenever you want.

Like when you write that blog post that goes viral.

Hosting Made Easy

1&1 Features

  • 24/7 technical support
  • Money-back guarantee
  • Free daily backups
  • Unlimited traffic, emails, DBs
  • WordPress integration
  • 99.9% uptime guarantee

Plus, the 1&1 control panel is designed for those of you who are less experienced in web hosting. Meaning simple and painless hosting management for any user.

On the other hand, developers may miss out on some features with this simple design. (For more information, check out our control panel sneak peek below!)

1&1: Why Buy Hosting From Them?

  • Over 9 MILLION websites being hosted worldwide.

Startup Features

Starting a website for the first time? You'll find everything you need from 1&1, including...

  • Domain registration
  • Web hosting
  • Site creation
  • Security necessities
  • Technical support.

Want to find out if 1&1 is right for your web project? This web hosting review will help you make your decision.

Scalable Shared Web Hosting Contracts for Customizable Power

When it comes to web hosting, 1&1 really simplifies your options for you.

All you have to do is decide if you want shared hosting, WordPress hosting, or managed cloud hosting.

Beyond Shared Hosting

They also have unmanaged cloud servers, VPS, and dedicated server options for those of you seeking more power and control.

Simplified Hosting Plans

If you1re going with their cheapest hosting on 1&11s shared host package, then you1ll just have to pick between three pricing tiers.

1&1's pricing tiers
1&1's pricing tiers, via WhoIsHostingThis.

What's Included in the Ultimate Pro Plan

Their highest-priced tier, the Unlimited Pro Contract, will provide the best performance for resource-intensive web projects. With this contract, you1ll get:

  • Unlimited websites
  • Unlimited storage
  • Unlimited databases as long as they fit on the 1GB SSD
  • Unlimited email accounts
  • One free domain for your first 12 months
  • An SSL certificate
  • CDN from Railgun
  • SiteLock Basic.

What's a Hybrid Drive?

This host plan will provide you with some really fast page load speeds thanks to 1&11s hybrid technology and solid-state drives.

Hybrid technology refers to both web server and website storage being kept in the same hardware. This optimizes performance by reducing processing time for the server components.

1&1's Game-Changer: On-Demand Scaling

You1ll also be able to scale your performance at any time from your control panel. Usually, this is only available on cloud hosting plans or VPS servers.

But 1&1 is changing the game by offering scalability on shared platforms.

How to Change Your 1&1 Hosting Performance Level

  1. Log into your 1&1 control panel.
  2. Click Performance Level from the left sidebar.
  3. Here you1ll see your current performance levels and a bar graph displaying how your website pages are loading at this level.
  4. If you need to upgrade your performance, simply scroll down to the next section on this page.
  5. Select a higher performance level. You1ll see the associated price increase per month for each level.
  6. Click Purchase and Activate, and you1re good to go!

Check your current performance level
Check your current performance level, via WhoIsHostingThis.

How to upscale your site's performance
How to upscale your site's performance, via WhoIsHostingThis.

1&1's Many Features and What They Mean for Your Website

1&1 offers many features that will help your website:

Feature Description
HTTP/2 Data encryption with faster transfer rates
Gzip Reduce data transfer by up to 70% for faster load times
CDN Distribute website content to servers around the world for faster global load times
SiteLock Protect your site from malware and other hacker threats
SSL certificate Ensure a safe exchange of information between visitors and your website
DDoS protection Guards against massive, targeted attacks

Endless Help Resources and Round-The-Clock Support

Any account holder can contact 1&1 customer support with a simple phone call, 24/7. You can also opt to contact the support team from your control panel if you prefer to receive online help.

1&1's support channels
1&1's support channels, via WhoIsHostingThis.

If you'd rather find help on your own, you'll love 1&11s Help Center.

They1ve organized it very nicely, with the most popular topics highly visible. You can search for your own help topics or narrow your questions using their simple categorization.

There1s even a 1&1 Cloud Community where you can find:

  • News
  • Updates
  • Tutorials
  • Or ask questions to other 1&1 users.
PROTIP: Any 1&1 customer can take advantage of phoning Customer Support, around the clock, regardless of how much your plan costs.

Behind the Scenes

When I logged into the 1&1 control panel for the first time, I was struck by the number of advertisements and upsells you are confronted by.

The ads muddle up the appearance of the control panel and make it more difficult to find the features you need to access.

1&1's dashboard
1&1's dashboard, via WhoIsHostingThis.

If you1re used to using cPanel, the 1&1 control panel may take some getting used to.

You can tell that the panel is designed for people inexperienced in web hosting. Instead of making developer features prominent, it emphasizes features that the new website owner may want to take advantage of.

1&1's control panel
1&1's control panel, via WhoIsHostingThis.

What You Can Do From the 1&1 Control Panel

Some of the main things you1ll be able to do from the 1&1 control panel are:

  • Activate SSL certificates easily
  • Set up Microsoft Office and Mail
  • Use 1&1 Ranking Coach to analyze your website for search optimization
  • View account settings and information
  • Access FTP and MySQL databases
  • Scale your bandwidth with one click.

Get Online Quickly with MyWebsite Site Builder

If you pay for the 1&1 MyWebsite site builder as well, you can also access this from your control panel.

1&1's MyWebsite site builder
1&1's MyWebsite site builder, via WhoIsHostingThis.

When you create a website for the first time, you'll be brought through a beautiful onboarding process.

You1ll be asked to choose a template out of many industry-specific designs. Once you1ve got a template, you can drag-and-drop elements onto it and move things around wherever you like.

For example, you can customize your site with...

  • Content
  • Images
  • Pages
  • Widgets
  • Your own photos or choose from 1&11s free photos.

If You Like 1&1, Check out These Hosts Too

If you like 1&1 but you just aren't sure, here are some similar hosts that are worth taking a look at.

GoDaddy

GoDaddy Datacenter, via WhoIsHostiThis.com
GoDaddy Datacenter, via WhoIsHostiThis.com

Like 1&1, GoDaddy also has some budget hosting options and includes on-demand resource scaling.

The difference is that Godaddy uses the popular cPanel control panel. This may allow you higher power and flexibility over your hosting than you1ll get with 1&11s custom control panel.

Bluehost

Bluehost Lost Cost and Comparison, via WhoIsHostingThis.com
Bluehost Lost Cost and Comparison, via WhoIsHostingThis.com

If it1s ultra-cheap shared hosting you like, take a look at Bluehost as well.

The company has some very competitive prices, but they also include SiteBackup Pro with some of their plans. This allows for automatic daily backups and simple site recovery in the event of data loss.

FAQs About 1&1

Here are some common questions about 1&1's hosting:

1&11s Unlimited Storage Really Unlimited?

1&11s hosting packages that specify unlimited storage space will give you an initial amount of 50GB of storage space.

This initial available capacity is checked on a daily basis. If your usage approaches the limits of 50GB, then 1&1 will increase your available web space automatically by 20GB1s per day.

You will not be charged extra for this increase. However, 1&1 may move your website to a server that is more suitable for your disk usage. Moving your website may result in an outage for the period of the move.

A similar protocol is in place for unlimited e-mail space.

Can 1&1 Guarantee Server Resources on a Shared Hosting Contract?

Yes, when you make your choice of shared hosting contract, you can view the guaranteed bandwidth resources you'll receive.

Additionally, you can also see the amount of bandwidth you can scale up to if you need additional power to handle more website visitors.

1&1's bandwidth guarantee
1&1's bandwidth guarantee, via WhoIsHostingThis.

Does 1&1 Guarantee The Accessibility of Your Website Backups?

No. The company states that you are responsible for backing up your data to your own computer. 1&1 does not guarantee that the data you back up using their backup service will be retrievable.

It1s recommended that you backup your website data to your own computer or another secure location so you can retrieve it in the event of data loss.

What is 1&11s Uptime Guarantee?

1&1 has an amazing uptime guarantee of 99.99% thanks to their geo-redundant servers. You can receive a web hosting credit if 1&1 fails to provide this level of uptime for you.

This does not include downtime caused by:

  • You
  • Scheduled maintenance
  • Interruptions to only e-mail or FTP access
  • Causes beyond the control of 1&1.

More Questions?

See below for more frequently asked questions and answers!

Uptime and Response Time

Not available yet.

1&1 Quick Overview

Here is a handy overview of 1&1 hosting that you can use when comparing it to other hosts.

Specializations

  • 1&1 has some of the cheapest web hosting options around which makes it great for beginners
  • The web hosting company uses geo-redundancy on all hosting contracts (even shared host packages)
  • 1&1 is a really god web host option for growing websites because of their scalable performance features on all web hosting plans.

Migration Policy

1&1 does not provide full website migration services. But, they do provide a step-by-step guide which will walk you through the process of initiating a transfer.

You will be prompted to pay a small additional fee for the 1&1 team to complete the transfer for you.

Quality of Support Material

Excellent.

Control Panel

1&1 provides their very own, custom control panel for managing your hosting environment.

Datacenters

1&1 has seven datacenters in Europe and the USA. However, you won't be able to choose your datacenter with a shared hosting plan.

Money-Back Guarantee

You can cancel your 1&1 hosting plan within your first 30 days for a 100% money-back guarantee.

Just call customer care and they'll refund you, no questions asked.

1&1's Lowest Priced Plan

$0.99/month for your first 12 months.

Backup Policy

1&1 allows you to create restore points for backups of 6 days of data which you can restore to at any time.

You can also backup your MySQL databases manually from your control panel or by using SSH, but this is not super user-friendly.

Site Builder Included?

1&1's normal web hosting contract does not include access to their site builder.

But, they offer their own 1&1 MyWebsite site builder at an additional cost.

PCI Compliance

Yes, only on Virtual Private Servers (VPS) and dedicated servers that have been customized to be PCI compliant. You will not be able to process credit cards on shared hosting packages and managed server plans.

Pros and Cons of 1&1

Like all hosts 1&1 has its good and bad aspects. I've listed the main ones here.

1&1 Pros

  • 1&1 has some amazing budget prices which makes it a risk-free solution to anyone starting a small personal website
  • The company's web hosting contracts are all scaleable, which is rare on shared servers.

1&1 Cons

  • The 1&1 control panel is a little bit difficult to navigate. Though, it does provide all the features necessary for anyone on a hosting contract.
  • 1&1's lack of automatic daily website backups may be a dealbreaker for folks with mission-critical projects.

Final Thoughts About 1&1 Hosting

I had a mostly positive experience with 1&1 Hosting. I'd recommend it if you're starting a website for the first time or launching a new business venture.

It's optimal for beginners and those who expect growing data needs. If you pay a bit extra, the MyWebsite site builder makes your life even easier.

However, if you're a developer, 1&1 may not offer all the features you need - especially daily backups. In this case, you might want to look at GoDaddy or Bluehost instead.

Last updated: 2018-08-27

Most Helpful Customer Reviews

Screenshot of http://www.zoeyb.com
4.5 stars
Support
4 stars
Features
5 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

Setup was very easy with 1&1. The price was right, as well. Furthermore; 1&1 has every feature that you could possibly need in a simple web hosting provider.

Unfortunately, after choosing to sign up with 1&1 instead of GoDaddy (my first time ever leaving GoDaddy), I found out that it will take days for me to be able to use my service because the domain isn't instant. I called support and although the representative was very fluent in English and nice, all he could tell me was that the domain setup is in progress... exactly what it says in my control panel.

It only took a couple minutes to get connected to support, so that was positive. But this whole domain name waiting game turns me off of 1&1 already, within my first couple hours of being a customer. I always had instant domains and access to everything with GoDaddy.

This will most likely be the only domain I ever buy from 1&1. When I need a domain and decide to buy it, I'm ready to put it to work right then, not days later.

 
Screenshot of http://blogsmeanbusiness.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have used 1&1 for web hosting for many years. They host 20 Domains for me, and are the registrar for about 14 of them. About half of my sites are WordPress, and of those most were installed using 1&1's Web Apps installer, the others were uploaded and configured manually.

Uptime and reliability has been outstanding. Their pricing is very competitive, and when new pricing models were introduced, they always moved my package to new plans with no hassle and no extra charges. When support was needed it was always provided quickly.

Like many companies today, the first-line support people are not always able to deal with complicated technical issues, but when this was the case, my issue was always escalated and dealt with perfectly. I'm writing this review mostly because I find all the negative reviews of this company hard to believe. Over the years I have actually accomplished all of the so-called problem tasks, with zero problems.

I have cancelled domain. Cancelled entire packages (full refund). Moved domains from one package to another.

I suspect that because 1&1 advertises heavily to people new to hosting their own websites, many people are writing reviews, before they have any understanding whatsoever of the technical aspects of hosting a website. If you are complete noob, and you are reading my review, do yourself a huge favor, and read up on how to manage a website Before you sign up with Anyone! It isn't that hard, but it definitely requires a basic understanding of how hosting works.

The only negative in my own experience has been the very limited customization options for Managed WordPress Hosting. The limited number of themes and plugins available make Managed WordPress almost useless. On the other hand, their unmanaged WordPress hosting is fantastic. Of course, an unmanaged WordPress installation means you need to log in to your blog often enough to make sure your theme and plug-ins are up to date.

 
4 stars
Support
5 stars
Features
3 stars
Uptime
4 stars
Value
4 stars

Was this review helpful? Yes | No

I have hosted a lot of websites with different web hosting companies, the last one was with 1and1 where I also got one domain from them (for another website hosted in one of my VPSs). It is a good service but not the best you can find. Compared to HostGator 1and1 support is no good.

I called their toll free number and they hang up on me after I made the question (only the first time, when I called later everything went ok) but after the second call I had another opinion on their support, their phone support was not the best, but better than most (I have experience with hosting providers that made me wait 30minutes to answer my call). The hosting plans are good since they offer 100GB web hosting for only 0.99$ the first year and 5.99$ after the first year. They also provide "Unlimited" web hosting but I have the 100GB plan and even the "Unlimited" plan will not offer me 100GB.

It is impossible to get unlimited disk space so be sure to read the TOS when ordering. They had a 90days money back guarantee but it doesn't cover everything. When you want to change plans they have a messy procedure (that's why I stayed with the 100GB plan and didn't get another - I wanted another plan to get more features) and if you mess things up you will end up paying more than the webhosting cost for 1 year just because of some mistake.

When you send them an email you get this :"Thank you for your recent e-mail. We expect to answer your email within the next 12 to 24 hours." And trust me, they do take that much time. That's why I would recommend phone support (use Skype if you are in an area with no toll free support) over email support when you get in trouble and need help.

I would recommend you to get hosting from 1and1 if you are making a small or medium website and I would also recommend the 100GB package over the others. Also note that they don't use cpanel. So if you want to take all your stats from, let's say awstats, and transfert them to them, you can't (orif you are a hostgator customer and want to transfer your website thought backups) . They have their own panel that is good if you start a new website but that is not cPanel.

 

325 Reviews of 1&1 By Our Users

Screenshot of http://amuletts.com
2 stars
Support
1 stars
Features
1 stars
Uptime
5 stars
Value
1 stars

Was this review helpful? Yes | No

It seemed like a good place to register domain names at a low price but I found I was paying a lot every few months for 'added extras' that could not be removed without deleting the entire account. They made me leave them. My domain name cost £8.

Their 'added extras' cost £57. I was shocked.

 
1.5 stars
Support
1 stars
Features
3 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

1&1's support is absolutely awful. I spent an hour on the phone with a CSR that clearly did not understand how DNS works. I have been doing this for 20 years at this point and fully understand how to write zone files and configure DNS.

I asked to speak to a supervisor who also didn't understand, apparently no one there understands how anything works they can only follow a script. While on the phone a "subdomain" got "deleted" from the zone and they had no way of putting it back for 24-48 hours causing downtime. We finally gave up and changed the DNS to a Google Cloud instance and they won't release the cache for 48 hours for that to update either.

This is totally and completely unacceptable, they don't seem to care and I have never experienced a host or registrar that can't update a DNS record on their own end within minutes. No one should be using this service.

 
3.5 stars
Support
4 stars
Features
3 stars
Uptime
4 stars
Value
3 stars

Was this review helpful? Yes | No

I've had a domain and hosting from this site for about 1 year. I would like to say that my site Suffered a LOT of downtime, and when I contacted support they gave me a coupon
for a discount on hosting for a month. I Don't Reccomend them, and if you already paid, contact support to get your money back asap!

 
Screenshot of http://www.surfaxis.com
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Their support is by phone or help pages, no email, is not 24 hour, be very very careful of hidden charges and double charging, they ended up slugging me every 4 months for "virus scanning" more than the package initial cost as well as initially charging me twice for the basic package, so all in all not a good value host if your spending more on hidden charges then on .

 
Screenshot of http://oceancoaches.com
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

They are not interested if you have a problem. Customer service sucks. They are no help with spam email even with the filters set on high and the use of the black list spam still come through.

They sent an email in computer speak which I do not understand when you phone for help they are not interested in helping the customers. Please do not use 1&1.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

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I can only say that my experience with 1&1 was a complete nightmare! I had a problem with them debiting my account with something that I had not purchased. Spoke to then on the phone, via email and was told everything would be sorted out in the next 14 days, nothing was ever sorted out!

In the end I had to go through the Credit Card Company to get refunded, which in fact took months, and lots of information being sent to the Credit Card Company. If you want lots and lots of hassle, they put your website with 1&1. My advice is to leave well alone! You have been warned!

 
Screenshot of http://farwall.com
1.5 stars
Support
1 stars
Features
1 stars
Uptime
2 stars
Value
1 stars

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I have used more than 8 hosting companies, shared and vps, however 1and1 is the worst among them whether it was a shared server or a vps because I used both. So careful guys go google and just check how people are always having troubles with emails getting sent from forms, it is super painful. They also claim that their vps is default, however many ports were blocked, while a default server doesn't have these ports blocked, it is just super messy there is nothing you can do but bang your head against the walls, in simple words if I could I would sue them for the brain damage this hosting cause me.

The chat support barely know anything and they can not help and they will ask you to make a phone call or request one, then you call and the so-called expert is supposed to help you but guess what? he will just send you videos from youtube for newbies. Also once I talked to one of the support and he was super rude to me, I couldn't help it but tell him thanks and bye, they really are not helpful at all. So be careful guys this host is not worth the headache or money at all.

 
4 stars
Support
5 stars
Features
4 stars
Uptime
4 stars
Value
3 stars

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1 & 1 has been an excellent domain service provider so far. In my experience it is one of the top ranking domain registrar. The support has been always quick and excellent with quality customer service.

They even provide you free .com domain for 1 year. Mail.com is also powered by 1&1 which is a free email service and I am thankful to 1&1 for such a professionalism.

 
Screenshot of http://www.serpedo.com.au
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I thought I would give them a try and I added 4 domains to my cart. I was given an account and waited. Then I get an email saying they needed to verify my identity.

I have never needed to go through that process before so I told them I was going back to my old domain provider and could they please tell me the domains and how I retain them as I didn't want to lose the domains. All I got (no courtesy involved) was a list of the domains I had tried to register and told to contact support as I was using the wrong email. I tried to register those domains and one of them was gone.

I emailed support and they told me there was a problem with validating so the domain was gone. So, even though I had asked them how I retain the domains, they had not held onto them. It would have been interesting to see what would have happened had I validated my account and had those domains queued to be processed.

I am going to take this further as I lost a really good domain due to their incompetence and rudeness. The emails went around in circles so I gave up on talking to them any further. They even said I could request a call back but funny....their fields on their website do not allow for Australian mobile numbers.

When I asked support to call me they asked me to call them. Bad service. Use this company at your own risk.

 
Screenshot of http://jux.io
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

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I have an account with 1and1 in Spain. I have attempted to cancel my account for over 6 months. They refuse to cancel for a service which I do not have.

The refuse to remove my personal data from their servers in accordance with the data protection act of Spain. They just continue to take money from my account each month. I have little option but to take them to court.

I recommend that no one uses this provider as they offer no service at all. I opened an account, asked for hosting, the virtual hosting was slow, timed out repeatedly and my client asked for the site to be moved within a week. Now we are paying for something we wouldn't use even if we could. Shameful.

 
Screenshot of http://brokenboxculture.com
2 stars
Support
1 stars
Features
2 stars
Uptime
3 stars
Value
1 stars

Was this review helpful? Yes | No

I've been trying to move one of my domains over to HostGator.com and they aren't releasing it. When you pull up a check to see where it's pointed it says 1and1.com and I'm on the phone with them as I type this and they are asking for my credit card number to switch it over. This is my second phone call to them today trying to get this resolved and they always tell me they can't help me.

When I ask to speak to a supervisor I'm told there is no supervisor there. If I knew where this company was located I would try to contact someone else. All you get is the run around. This place is horrible and I would never recommend it.

 
Screenshot of https://ghpindia.com
4.5 stars
Support
5 stars
Features
4 stars
Uptime
3 stars
Value
5 stars

Was this review helpful? Yes | No

I started using 1&1's web hosting service a year ago and I feel that they are a reliable hosting service and that they have great customer support (though I know some people may disagree) but they also pull a lot of sleezy antics. I have been hosting my business's website on 1&1 for a year now, I opted for a 'Managed WP Hosting' package because I wanted to run a WP based website for my HR Consulting company. The Good:
To this day, I haven't had any issues with the uptime of the website, it has never been DDoSed.

The only slight issue I faced was that I was having trouble setting up SSL for my website but the customer service on twitter were happy to help me. The pricing of the hosting (for the first year) was another good point about the hosting, the free SSL certificate and the domain was just a cherry on top. The bad:
I had a lot of trouble making backups of email addresses that I had set up on the service.

Another problem I had was that when I transferred my domain from one contract to another, without my knowledge it's auto-renew function had been turned on. The worst part about this was that I found out about the change when the domain was domain was due to expire less than 24 hours later (ergo due to billing regulations I wouldn't have been able to turn off auto renew) but again, 1&1's Twitter help come to my rescue and cancelled auto renew for me.

 
Screenshot of http://niraj.io
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

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I first saw 1&1 in an old PC Magazine and promised good results, so I tried it. Not only was this an amazing decision, but the price/performance ratio is really good. It has great uptime and a really nice interface.

 
Screenshot of www.greatresumesfast.com
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

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The support has been awful. No two reps tell me the same thing. They singlehandedly took my entire website down for 4 days without any notification to me.

Costing me thousands of dollars. When I realized it was down and tried to get it back online they made me wait three days and jump through hoops, all kinds of paperwork and speaking to multiple representatives over and over again. No one knew what was going on or how to help me. I asked to speak to supervisors Many times and I was either put on hold for hours, hung up on, or kept waiting and they Refused to ever transfer me to a supervisor.

 
Screenshot of http://61legian.com
2.5 stars
Support
2 stars
Features
3 stars
Uptime
2 stars
Value
2 stars

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Avoid 1and1 hosting! 4 Months ago i took over the role of administering the domains (36), emails and websites for a large company hosted on 1and1. I have administrated accounts on many different webhosts for myself, friends, previous employers and freelance projects. Without checking, I've used at least 15 different webhosts over the last 8 years, some of them very obscure, but none of them have given a worse experience than 1and1, not even close!

Firstly i will comment on their webmail service. I was horrified at how slow the webmail user interface was. It freezes and throws errors consistently.

Emails are often between 3 hours and a day late, i have had some disappear completely, and one of our users (an accountant) had her account totally disappear for more than 8 hours. Daily i have emails that wont send due to 1and1 mail server being unavailable, our staff complain constantly of being unable to send mail when they need to. Totally unacceptable.

All of their user interfaces are counter intuitive and are a pain to navigate. Don't attempt to use webmail on a mobile device, i alternate between calling it Flinstones and Jurassic mail. Of course for $10 per user/month you can upgrade to have a service that works on mobile devices...

no thanks! From what I've heard from this company's initial IT manager, 10 years ago their service was cutting edge, now that couldn't be further from the truth. Next webhosting...

Our main website has gone down twice in 4 months without any notification. The first instance was when they changed the PHP version without warning which crashed our main production site. Their tech support were less than helpful, leaving us to diagnose the problem internally.

The second time was last week, requiring me to come into the office at midnight to troubleshoot and fix it. My team thought we had been hacked because the site was being redirected. After I sftp in to view the logs, it took hours of manually scanning log files until i found an ip address owned by 1and1 Germany had used a backdoor planted in the root htaccess file to modify folders and files and redirect the webroot to a different directory.

Why? I have no idea, They had been connecting by ssh every few minutes for hours until i changed the htaccess file to lock them out. Not even remotely acceptable (excuse the pun)

Four months of pain with 1and1...

The result? We will host the email and websites ourselves and move all domains... < /venting>

 
Screenshot of rogerdavies.com
2 stars
Support
1 stars
Features
2 stars
Uptime
3 stars
Value
1 stars

Was this review helpful? Yes | No

Avoid this company like the plague - I signed up with them 5 years ago - back then they were a Good company that provided a decent service. Now they're probably the worst I've ever dealt with. They took my website down twice in as many months for non-payment even though I (1) Had a direct debit in place (2) had sufficient funds.

They didn't take their payment, and are now threatening to sell to debt collection agency

Despite me since trying to call up to pay by card or arrange another payment method they now say there are no alternatives and none of the monkeys I speak to by phone say they can take payment. What kind of A Company is this? IT takes two weeks for their billing department to reply by email, and their phonelines are rarely ever open. I have since taken to tweeting them and facebooking them to get their attention, but it seems they are run by a whole bunch of monkeys

 
Screenshot of nickvolpe.com
4.5 stars
Support
4 stars
Features
4 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

I have been a customer of 1and1 on and off for approximately 7 years. The first time around, I purchased the 1and1 starter shared hosting package. The services and features were good but they try to upsell you to other products around every turn.

I terminated that account in a few years once I needed more power. Trying to transfer a domain away from 1and1 is nearly impossible. I would be very careful about this as support gives you the run-around.

I then switched to another VPS provider until I finally returned to 1and1 to purchase a starter-level dedicated server. They seemed to have the best value out of any major host for dedicated server. I pay $60 per month for a dual core server with a fair amount of RAM and disk space and an unmetered 100mb connection. I have never had any problems in the past 6 months that I have had the service and would recommend them for a dedicated server on a budget.

 
1.5 stars
Support
1 stars
Features
2 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Please, for the love of God, do not host with 1&1. I wanted a VPS to host a premium Wordpress site. When Plesk was installed, it failed to load properly.

It turns out Plesk was not configured correctly. I waited around for Plesk to service my VPS, and I finally could get in. Then Plesk could not download licenses due to a Firewall.

Apparently my VPS was misconfigured improperly, yet again. So after talking to their customer support I waited, and waited. I called back and was even blamed for the issue by another support guy: "You have to configure the ports yourself." Not true.

Finally my VPS was serviced and configured. Immediately I experienced even more 500 Server Issues when trying to install my site. Please note, I put nothing on the VPS at this point.

This was all of their technology. Least to say I cancelled and got out.

 
2.5 stars
Support
3 stars
Features
3 stars
Uptime
3 stars
Value
1 stars

Was this review helpful? Yes | No

God awful hosting company. I've worked on client websites that use 1&1, and I've been very dissatisfied. They may be able to handle static websites, but they can't handle a CMS like WordPress.

I ran a Pingdom speed test on a website hosted by 1&1, and it registered as slower than 90% of other websites. People, you get what you pay for. Cheap does not mean better.

It rarely does. Spend a few extra bucks and get better hosting.

 
4.5 stars
Support
4 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I bought a 3-year shared hosting plan. It was only $36. My website is a little slower than I would like.

Uptime is very good. In fact, I haven't noticed any downtime so far (it's been 1 year). Support is a bit sketchy and sometimes do not know some of the questions, but for the most part, it's pretty good. I would recommend HostGator, but if you need it cheap, 1&1 is the way to go.

 
1.5 stars
Support
1 stars
Features
1 stars
Uptime
3 stars
Value
1 stars

Was this review helpful? Yes | No

Truly horrible! A shining example of how not to treat customers, and how not to design a simple interface. Client came to me to redo his website which was hosted at 1and1.

The domain name is also registered with them. I've built a lot of websites and dealt with a number of backends. 1and1's is the worst backend (Dreamhost comes close though!). Unintuitive, convoluted and plain ugly.

Why do hosting companies use these exotic control panels when cPanel is so simple? So we got the new site up and running hosted on my servers (changing the DNS was a major mission on its own). Then my client rang in and cancelled the hosting once the new site was working. 1and1 helpfully cancelled everything, domain name account as well, bringing my client's e-commerce site down.

That was Thursday. Apparently, if you have both domain name and hosting with them, the 2 are inseparably linked and altering one impacts the other. DOH, that's "clever"!

I rang them to find out how to get it resolved and they blamed the client for not being clear in his instructions (WTF? Whose job is it to ask questions?) and said it would be Monday or Tuesday before they could fix it. I thought this outrageous that their mistake brought down a site, but they would take their time to fix it.

So today is Tuesday. Still can't access the account to reset the DNS. Rang 1and1.

The domain is "still with our transfers department, you just need to wait and they'll contact you when it's done". I explained to the tech that it was entirely their fault, that it was an e-commerce site and they should pull their fingers out. Same robotic reply.

I told him to contact "transfers dept" (why is it even there?) and tell them they need to action it now. "They don't have phone contact, only email!"

Horrible!!!! Horrible!!!! Horrible!!!!

Horrible!!!! Horrible!!!!

 
4 stars
Support
4 stars
Features
4 stars
Uptime
4 stars
Value
4 stars

Was this review helpful? Yes | No

There isn't that much to say about 1&1. I was looking for a host for a small uni project and this was the first one that appeared on Google. So far, I've had 0 problems and I do not expect to have any.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Stay away ! I woke up this morning to see that all my subdomains DNS configuration was reset during the night. Just like this. Is there anything more to say ? I'll clean up the mess, and Move.

 
4.5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

1&1 really rocks it is one of the best hosting's I have got till now. 1&1 offers affordable hosting. 1&1 servers are really good that they give almost 100% uptime. And even their support they are really good at solving problems. Even they offer free domain that's so cool so I think 1&1 rocks.

Where as if you go for security (Ddos) there servers aren't that capable to give protection against 100+ Gbps attacks but still good because it is not there work you may go for cloudflare or CloudFront if you want Ddos protection. 1&1 offers softaculous which makes script installation easier one click to choose > config your script > click finish and let the server do its work. It pretty good. So as a customer 1&1 rocks :) .

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

What an awful experience I had with them. The customer service was the worst. Their "home made" backend to replace cPanel was always broken so I couldn't get in to do anything.

The backend they did put together was so NOT user friendly. If I could have given them all less than 1's it would have been appropriate.

 
2.5 stars
Support
1 stars
Features
2 stars
Uptime
3 stars
Value
3 stars

Was this review helpful? Yes | No

Just completed a very simple site design for a client and they asked me to load it onto their 1&1 account. After loading the site I noticed that all of the PHP pages and scripts were dead. I called 1&1 to discover that it was running on Windows Server 2003 and they had no support for PHP.

They recommended that I change all PHP elements to ASP...but it's a lot easier just to set up a new hosting space that runs PHP. I also ran speed tests along side a cheap share GoDaddy account that I was using to develop the site. GoDaddy was consistently 50% to 85% faster than 1&1. Due to their slow speeds and outdated servers I wouldn't ever put one of my clients on this host.

 
4.5 stars
Support
4 stars
Features
4 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

1&1 were my first web host and are still registrar for a number of my domains. Recently I began consolidating my sites at one host so 1&1 were prime candidate however I ran into some of their shortcomings. Firstly, 1&1's web front-end is built around "contracts" created when you register each domain.

As you add domains these proliferate making finding the one that you want to work on somewhat hit and miss. Secondly, when you alight on the right contract 1&1's proprietary back-end is frustratingly slow. On the positive side they are reliable, provide reasonable support and are well priced.

 
2 stars
Support
1 stars
Features
1 stars
Uptime
4 stars
Value
2 stars

Was this review helpful? Yes | No

I was vastly disappointed in 1&1 upon purchasing a domain from them, as I quickly found out how much they want to charge you for so little. I bought a single .com domain for $.99 (for one year) which would go up to $14.99 after the one year, which isn't bad at all, and they offer free Whois domain privacy for all of their domains except .mx, .co, the more recent Tld's, and some others. What they do charge for, however, are subdomains, and if you purchase more than one domain from 1&1, your used subdomains are cumulative, and you can only have up to five in total on one account without purchasing premium subdomains.

In addition, to use a Cname or an A Record with a domain, you have to use a subdomain. This means that if you have more than five domains and you want to redirect all of them, you're going to have to pay for premium subdomains. That's assuming you only have one subdomain on each domain!

To get to cPanel, you have to first log in with your customer ID (not a typical username or email or something), then navigate through their impossible ad-safari of a control panel, trying to get you to buy more domains or upgrade your services at every corner. If you purchase a domain from 1&1, it only includes an extremely basic website builder, which is more than lackluster in terms of features, offering only the most basic tools such as a few themes, text formatting, image embedding, etc., and allows for up to five pages. Purchasing hosting from 1&1 is a confusing and tedious process.

If you're already a 1&1 customer they have the tendency to link your PayPal account to your 1&1 account, making it all the more easier for them to charge you for renewals, and 1&1 likes to be sneaky with auto-renewal. This may or may not be a bad thing depending on what your needs are, but just be aware that it's on by default. When you first purchase hosting, you're given the options for various packages (which seem to change every other month) but it's very unclear what you're actually paying for because not once during the purchase process does your total actually come up!

If you don't link your PayPal account and simply state, "Use a credit or debit card" on the PayPal page, the price will be displayed there, from which you will be able to tell what you're paying for. The only credit I can give to 1&1 is that to date I've had minimal downtime with their services, and once my website is redirected to the right place I can try to forget about 1&1's interface.

 
Screenshot of http://manlyelectronics.com.au
2 stars
Support
1 stars
Features
1 stars
Uptime
5 stars
Value
1 stars

Was this review helpful? Yes | No

1and2 is totally flip. Customer support always been next to none existent. In fact I believe 1and1 support has serious mental problems.

Answers are just not relevant, complete waste of time. For example I am asking about deleting a subdomain (because a control panel got stuck) – they unswerving with the link to cancel entire hosting service. a year ago infrastructure used to be ok though.

Good small lag, good load, 99.99 uptime. But for the last year is total disaster. I decided.

Ok let’s pay more and see, updated to performance package – it went worst! They broke DNS records in the process of conversion and never fixed it! 1and1 also failed to created subdomains – DNS records from subdomain fail to update. They replied saying it takes a week to update.

Ok, I wait for over a week. Domain was down all time. Then they sorry engineers are working on it.

But it never been fixed. I pointed NS to other hoster (lucky that domain name is external) and it updated immediately together with subdomains. Now am moving other internal domain from 1and1 but cannot even change NS - it broke records all over the world.

A domain just lost IP. They definitely have serious issue all over system, tech support, billing, networking, software, everything is falling apart.

 
3 stars
Support
3 stars
Features
4 stars
Uptime
2 stars
Value
3 stars

Was this review helpful? Yes | No

My experience began well enough with 1and1. Low prices, plenty of features. Hosting is a commodity, so we don't expect to pay a lot for basic service.

What we all require is uptime, so I was only going to choose a well-established company like 1and1. However, the uptime leaves a lot to be desired. I've had numerous outages over the last three months.

Sometimes the outages are as long as an hour, sometimes only 3 minutes. I use two monitoring services (Wordpress Jetpack and Google Webmaster Tools) to report the outages to me. Additionally, I found an independant report that shows 1and1's uptime has recently declined to 96% and site outages are averaging 60 minutes.

These are on the site wpdevshed. When I called customer support 3 days ago, they "refreshed" my sites, which restored them. But the outages continued a few hours later.

When I called today, I never got through. Curiously, there were three different responses when calling, two were a different menu of phone-tree options, the third was a recording saying the "person" I was calling was not available. Regardless of which recording I heard, soon after the call would disconnect.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I am an owner of a web radio station in Crossville TN and I love 1 and 1 hosting and 1and 1 rocks you have a great hosting service their and I like to recommend others to this because its very great and service and everything and much cheaper and very good offers on the site too. Keep up the good works.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

guess I'm just adding to the ranks of angry 1&1 users. I've tried to transfer away two domain names (because 1&1 doesn't support the platform my programmer is using) and every time I call to check on the status, I get a different answer. This is also the only domain name service where the don't have a manual way to expedite the transfer.

The first time I asked them to expedite a domain transfer, they claim that have no way of contacting the team that handles this. This time, they claim there is no way to expedite it. Also, they're quoting Icann rules wrong - apparently they're also the only domain service who doesn't count weekends as part of the 5-day automatic release.

Customer service is the worst I've ever experienced, it's like they train themselves. I will never ever work with this company and I suggest you stay away from them at all costs.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

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> Do not use the Basic plan if you need a staging environment!
> Customer support very unresponsive (when site came down, it was over 24 hours before we heard anything)
> We had problems with the 'install Wordpress with 1 click' utility and it took us 2 days before technical support was able to sort it out.

 
2 stars
Support
1 stars
Features
3 stars
Uptime
3 stars
Value
1 stars

Was this review helpful? Yes | No

To start off, I don't the average user would ever purchase from their host. Especially when you first get on to the site it's not very user friendly at all... I thought the $1.99 web hosting was a great steal; but after all it wasn't...

Their customer service was absolutely terrible, didn't help me at all for updating my nameservers. Also anytime I tried to work on my site with the site builder it would always crash.

 
3 stars
Support
1 stars
Features
1 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Purchased a .info domain whilst it was on offer, can't argue at the 99p for a year price tag, but the control panel and service is utterly shocking. Asked support to help me configured glue records for the nameservers, they just gave me a link to create the ns/ns2 records as subdomains. Will be paying a little more for any future domains and avoiding these cowboys.

 
4.5 stars
Support
4 stars
Features
4 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

I read a lot of reviews of this Hosting Company, and there is a few that I must disagree. Those reviews are saying that this Company is a fraud, and that those people did not get what they paid for?! I hosted a several sites with this company so far.

I cannot say that there wasn't any problem at all, especially with their support tickets, but I hosted my sites with other popular web Hosting companies as well, and I always have some troubles. Whatever you do and wherever you doing it, you will have some troubles. That is not the point.

The point is in the general overview of things. 1 and 1 generally have much more good things to offer then bad things. Their up-time is very good, and that is one of the most important things for webmasters, they are not from yesterday, and that is one of the important things to me, it means that they have resources and funds to last longer than other smaller companies. It also means that they can improve bad things if there is any.

Support is definitely one of those things. But any request that I had I solved it with them, only sometimes took a several days to solved it, but what to do. My experience with them is that they are experienced Web Hosting Company, and that they are reliable. Generally I am very pleased with them.

 
1.5 stars
Support
1 stars
Features
2 stars
Uptime
2 stars
Value
1 stars

Was this review helpful? Yes | No

1&1 has a very poor service, you cannot get a hold of them immediately when you need help but someone will pester you from a different department selling you websites and charging approx £19.99 a month. Its not good for beginner like me. Their prices always changes and hard to understand where it comes from. 1&1 sucks. I use HostGator now and their prices have better transparency and they have excellent support whatever you get stuck on.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

1and1.com offers an exclusive range of offers. I am very pleased to say that their customer support is top notch, any issues I have previously had were resolved extremely quickly. I had no experiences coming into hosting my domain and purchasing one but again support was able to help me through my "dramas", so I would be safe to say that you require no expertise at all to get going. I would suggest anyone to 1&1 as they will provide excellent service, support and huge range of products for cheap and amazing prices!

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

This hosting company is the absolute worst company on the web. Their customer service is so incompetent. After complete failure of all services, I decided to have the websites and email just forwarded to another hosting company.

I had automatic billing set up and my credit card expired this month. With no notice or anything this stupid company shut down my sites and email. When I called at 3:10 pm they were closed and the 24 hour tech support can't do anything. Don't trust this company with anything important.

 
3 stars
Support
1 stars
Features
4 stars
Uptime
4 stars
Value
3 stars

Was this review helpful? Yes | No

So tell me again, how does a long term customer get scammed into a $19.99 a month subscription locked in for a whole year without agreeing to it? I am a web developer by profession and don't need your Website building package for any reason! And your complaints department has the nerve to tell me they can cancel it but I still need to pay $240 for the entire year? Well 1&1, you just lost a customer with domains and hosting accounts because of your greediness!

 
1.5 stars
Support
1 stars
Features
3 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

After going through the registration process and making a payment (for a simple 1-domain website for which I already owned the domain), 1&1 emailed me that it would take up to 48 hours to setup my hosting. I replied that this was unacceptable and demanded a refund. They said I would have to make a phone call to cancel, so I did.

Today, nearly half a year later, I noticed they are still billing my debit card. I emailed them to stop and refund and they replied that they "don't have enough information" to do that. So I now have to go through the hassle of cancelling my debit card.

I just now searched through other forums and found that this is typical of 1&1 - stay away from them! I've been happily using HostGator ever since.

 
3 stars
Support
1 stars
Features
3 stars
Uptime
4 stars
Value
3 stars

Was this review helpful? Yes | No

First off, I do my own hosting through a HostGator reseller account and have 161 hosted accounts. I set up a test site on a windows server last January. The programmer I was working with asked me to set it up with 1&1 because he was familiar with there control panel.

The project ended up being cancelled so I sent 1&1 an email cancelling it. They say they sent me an email saying I can't cancel by email, but I never received such an email. Now they say they are turning me over to collections for $14.95!

I say this is really bad business! I would never treat my own clients this way and it seems 1&1 would rather collect money than be reasonable with their customers. 1&1, you suck, and I'm still not paying you, so go ahead and pay your collections people!

 
3.5 stars
Support
3 stars
Features
4 stars
Uptime
2 stars
Value
4 stars

Was this review helpful? Yes | No

This will most likely be the only domain I ever buy from 1&1. I would recommend you to get hosting from 1and1 if you are making a small or medium website and I would also recommend the 100GB package over the others
Great host. It has all the features that an average blogger like me wants.

I have faced no problems yet. Their support is worth admiration. I have no programmin skills, still running a stunning site. Thanks to 1&1
(insort*) its better then all hostin and dominating site

 
4.5 stars
Support
4 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Ive used 1&1 for some 4 years +. At first, the leaning curve was a pain, but once you figure out how it all works, its good. I interface with Dreamweaver, and have several sites, 2 domains, and multiple sub-domains all for 8.99/mo.

Cons is that you have to watch them. They change and discontinue plans that I liked, and they don't let you know about reductions in service. They also try to auto bill for discontinued things (trivial costs) without a confirmation from me.

When I complained, they refunded 100%, so no harm no foul, but buyer has to watch so that everything is kosher. What is normal in a foreign nation and a foreign language runs foul of fair play in the USA.

 
Screenshot of http://paganinitechnique.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

paganinitechnique.com and mozartbestpiano.com - both are on the same hosting site, they allowed me to create sub domains to put both sites up - and helped me set it up. I'm not paying for it, I just built the sites and I'm not a pro. I thought it was a bit pricy but having worked with 4 different providers so far I'd say it's been smooth sailing, and that's worth something.

 
Screenshot of http://billswebspace.com
2 stars
Support
1 stars
Features
2 stars
Uptime
4 stars
Value
1 stars

Was this review helpful? Yes | No

These guys Suck with a capital S.....if cheap is what you are after, there are others out there for the same price and the service cannot be any worse. I have been with 1and1 for a Long time and thought I didn't want to have to deal with the hassle of moving domains but I'm at that point now......they may have kids running the company. Service has not always been this bad but my issue with them today let me know that despite the hassle it's time to go.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

It's really awesome. My friends have tried it and so have I. It's one of the best hosting so far.

No downtime with best services and facilities. 24x7 online and full capable bandwidth. Latency on Servers is also nice. I have thought to start my own VPS on it due to its so stable platform.

Hope this hosting becomes the best hosting in the world. I have already donated 246$ to this organization for putting up so great a hosting. If required, would pay more :D

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Stay away!!! They cancelled a domain without making any attempts at contacting our company. Then they told us we can't get the domain back!

we called the day it expired!! Then they said we can get it back for a fee and it would take 7 days!! Godaddy or other competitors would have called, but there reasons for not calling was that "they don't have an outbound call center!!""" Stay away!!

 
Screenshot of aaravjewels.co.uk
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

1&1 are the worst people I have come across for hosting support. I wanted to know PHP memory limit and they transferred me across to various dept to get a right reply. When I asked him about PHP limit features in other products, one of them told me about RAM memory and their technical team was not sure.

It almost took them 30 mins over the phone to figure this out. On top of this when I upgraded the hosting plan, they initially told me it should take 24 hours and it's now 2 days the plan is not upgraded. Its worst customer experience. Had lot of downtime on the website as well.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

1and1 get you to use their Click & Build auto installer to create a wordpress platform. So after doing this I buold the site with a premium wordpress theme with valid code. Shortcode generator won't work on the theme.

Then last week, wordpress updates thier platform to 3.5.2. The update won't auot install on my site. Contact tech support.

They tell me that their servers are configured so that using Click & Build means you Can never update your wordpress platform! So they tell me i need to do a manual install, which will overwrite the website and them I have to rebuild. Terrible service using cheap auto installers, duping clients and then a tech support that offers no support.

My client is now shifting to a new host and in the process we founf another 1and1 issue. They registered 3 domains on behalf of my client. While all are in her name, 2 of the 3 say on a Whois Lookup that Client transfer prohibited. Needless to say, I hope it doesn't mean what it sounds like and i have the new hoster looking into it.

 

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Unlimited Plus Shared
  • WordPress
  • PHP
  • Anonymous FTP
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  • Python
  • Linux
Unlimited Unlimited $4.99/month
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Unlimited Pro Shared
  • WordPress
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  • Shell Access
  • Firewall
  • Python
Unlimited Unlimited $8.99/month
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Managed WP Basic Shared
  • WordPress
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  • Uptime Guarantee
  • MySQL
  • Domain Name
50GB Unlimited $0.99/month
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  • WordPress
  • PHP
  • Perl
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  • MySQL
  • Domain Name
250GB Unlimited $5.99/month
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Managed WP Unlimited Shared
  • WordPress
  • PHP
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  • Uptime Guarantee
  • MySQL
  • Domain Name
Unlimited Unlimited $10.99/month
Usual price:
Linux VPS M VPS
  • WordPress
  • PHP
  • Ubuntu
  • Plesk
  • Debian
  • VPS
50GB Unlimited $4.99/month
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Linux VPS L VPS
  • WordPress
  • PHP
  • Anonymous FTP
  • Ubuntu
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  • Debian
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1&1 Frequently Asked Questions

  • Where is 1&1 located?

    1&1 is a global company. It has offices in Austria, France, Germany, Spain, UK, USA, Poland, Canada, Italy and Mexico. 1&1's US headquarters are located in Chesterbrook, PA.

  • Does 1&1 offer Windows hosting?

    Yes. 1&1 provides a mixture of Windows and Linux hosting.

  • Does 1&1 offer managed hosting?

    Yes. Its cloud hosting is fully managed.

  • Does 1&1 offer VPS hosting?

    Yes. Its virtual private servers are provisioned using the cloud using VMWare virtualization technology.

  • Is an uptime guarantee provided?

    1&1 provides a 99.99% uptime guarantee. If uptime falls below this figure, you can request a credit proportional to the downtime you've experienced.

  • Can I host multiple sites or domains on my account?

    Yes. You can host unlimited websites on most general purpose 1&1 plans, but the number of databases may be limited, so this may affect the number of sites you can create.

    Its Managed WordPress plans are more restrictive; the cheaper plans limit customers to 1 or 5 instances.

  • What support options are provided?

    24/7 technical support is available via phone, live chat and email. 1&1 also offers GoToAssist, a form of remote assistance. If you want to use GoToAssist, you'll need to install software on your computer and allow a 1&1 technician to control it.

  • What languages are technical support available in?

    Technical support is provided in English.

  • Where are the 1&1 data centers located?

    The company's US data center is located in Lenexa, KS.

    The facility is a green facility and has been recognized by the US Environmental Protection Agency (EPA) as a Green Power Partner.

    The data center includes backup generators, multiple hard drives, dual routers, cooling systems and gel battery power banks to provide redundancy to the 40,000 high-end servers.

    In the event the grid is down, five 16-cylinder diesel generators supply constant, reliable power for all systems.

    It utilizes data center facilities in 9 other countries, including the UK, Germany and Spain.

  • Can I get my money back if I don't like the service?

    1&1 offers a 30-day money-back guarantee, although not all cloud hosting is eligible.

  • Are one-click installers available?

    Linux hosting plans come with Click&Build, a one-click installer package with more than 120 scripts and web apps. WordPress, Joomla, Drupal, Magento, TYPO3, phpBB and Moodle are included.

  • How do I migrate my existing website to 1&1?

    You will need to transfer your site yourself. 1&1 will not transfer your website from your old host for free. 

  • What payment options are supported?

    1&1 accepts payment using credit card or PayPal.

  • What is the minimum contract term?

    The minimum term is one month on most plans.

  • What is 1&1's backup policy?

    1&1 has a paid backup service called 1&1 Professional Backup. Free backups are provided for WordPress plans, but backups are only taken once a month.

  • What control panel will I be given?

    Most plans come with 1&1's own control panel. cPanel is provided only on cloud hosting plans, while Windows customers are provided with Plesk.

  • What development languages does 1&1 support?

    Amongst others: PHP, Perl, Python, CGI, ASP and ASP.NET.

  • Is 1&1 suitable for e-commerce websites?

    Yes. 1&1 has hosting plans tailored specifically for e-commerce websites, and offers e-commerce scripts and applications as part of its Click&Build package. It also sells SSL certificates.

  • Can I use 1&1 for image hosting and galleries?

    Yes. 1&1 offers unmetered disk space and bandwidth, and there are several photo gallery scripts in its Click&Build one-click installer package. Providing you don't offer large files for download, there should be no issue.

  • Does 1&1 offer a CDN?

    Yes. 1&1 offers CloudFlare free with some hosting packages, including managed WordPress hosting. It comes with Mirage and Railgun. A pro CDN Plus package is also available.

Who Are The Most Popular 1&1 Alternatives?

1&1

Overall 2.5 stars
Support
2.5 stars
Features
2.5 stars
Uptime
3 stars
Value
2.5 stars
Visit 1&1

Price Comparison

1&1$0.99
SiteGround$3.95
BlueHost$2.75
InMotion Hosting$3.99
A2 Hosting$3.92
HostPapa$3.95

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