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Arvixe In 2018: What Do Arvixe Client Reviews Say?

Arvixe Features

  • Free '.com' domain
  • 99.9% uptime guarantee
  • 24/7 technical support
  • Unlimited email
  • 60-day money-back guarantee
  • WordPress integration

Arvixe: Why Buy Hosting From Them?

  • Over 3 MILLION websites being hosted worldwide.
  • 93% of users say they would recommend Arvixe.
  • WhoIsHostingThis users rate Arvixe as 3.1 out of 5 – Good.
arvixe.com
Location:USA
Founded:2003

Arvixe Introduction

Arvixe is a web hosting company which offers a range of services from shared hosting through to dedicated hosting. It does not seem to specialize in just one area like many other companies do, preferring to keep its options open.

The company was formed in San Luis Obispo, USA in 2003. It is a privately held limited liability corporation and hosts a variety of websites from around the world, from personal sites through to sites for enterprise-sized businesses. Its mission is to serve as a complete hosting resource to clients and provide reliable and high quality services and support.

Hosting Plans

Arvixe offers both Linux (CentOS) and ASP.Net (Windows) hosting for all of their hosting plans. Whilst they offer shared, reseller, VPS and dedicated hosting, they do not yet offer a cloud hosting service.

Arvixe hosting plans are split into five classes, Personal, Business, Reseller, VPS and Dedicated.

  • The PersonalClass plan represents competitively-priced shared hosting. Customers can choose Linux hosting or pay slightly more for Windows hosting. These plans provide unlimited disk space, unlimited bandwidth and up to 6 domains. The Windows hosting plan includes up to 6 dedicated application pools. The personal plans can also be upgraded to a Pro version, which allows for unlimited websites (and unlimited dedicated application pools for Windows hosting).
  • The BusinessClass plans are similar to the PersonalClass shared hosting plans, but include a dedicated IP. The servers are set up to contain fewer users on each server and therefore increase reliability and uptime.
  • Arvixe offers ResellerClass hosting plans based on the amount of disk space and bandwidth you need. Again, you can choose from Windows and Linux hosting and get up to 200 GB disk space, 2000 GB of bandwidth and unlimited domains.
  • The VPSClass Linux hosting plan offers 40 GB of disk space with unlimited bandwidth, 1024 MB of dedicated memory, 2 cores and 2 IP addresses. You can upgrade to the pro version to get 80 GB of disk space, 2048 MB dedicated memory, 4 cores and up to 5 IP addresses.
  • The VPSClass Windows hosting plan comes with 40 GB of disk space with unlimited bandwidth, 1536 MB of dedicated memory, 2 cores and 2 IP addresses, which can be upgraded to 80 GB of disk space, 3072 MB dedicated memory, 4 cores and 5 IP addresses.
  • The DedicatedClass hosting starts with a choice of single-processor or multi-processor servers. Each plan can then be customised to suit your individual business needs.

The plans also allow you to pay for additional services such as a dedicated IP address, Coldfusion (Windows) or MSSQL reporting service (Windows), depending on which plan you have signed up for.

Uptime/Downtime

Like many other web hosting companies, Arvixe offers a 99.9% site uptime guarantee, and it will refund you if the guarantee is broken in any given month. It also offers a 100% uptime guarantee for dedicated servers with pro-rata refund for any downtime.

The Arvixe datacenters are located in Dallas and Houston. Each has a fully redundant power supply with backup generators and a UPS power control system. The datacenters are monitored 24/7 from the network operations center with state of the art monitoring systems. Both datacenters have Statement on Auditing Standards No. 70 Type II certification.

Servers are backed up daily and weekly for PersonalClass and ResellerClass accounts. For BusinessClass and EcommerceClass accounts, they are backed up hourly, daily and weekly. The backups are primarily for Arvixe in the event of a server going down. Arvixe advises customers to regularly backup their own data, but backups are made available to customers wherever possible.

Support

Arvixe customers have access to 24/7/365 in-house US based phone support, live chat and email support. They can also discuss issues on a customer forum and have access to raise support tickets on the Arvixe help desk.

The help desk software also provides access to a knowledge base and a news feed which Arvixe keep up-to-date with news articles and videos about the company.

The Arvixe blog is very active and provides regular ‘how to’ articles as well as other bits and pieces of information. The Facebook page is not very active, but the Arvixe Twitter account is busy and the team promptly replies to customer queries. Staff post out regular tweets to news stories and useful blog posts.

All in all, the Arvixe support service seems to be very proactive in getting information to customers on a regular basis.

Arvixe Control Panel

Arvixe provide cPanel with all of their Linux based web hosting plans. Resellers, VPS and dedicated server Linux based hosting customers also get WHM control panel. Both are fairly standard and will be familiar to experienced users.

For Windows hosting, they use Plesk.

Extras

  • Arvixe offers a free domain name for life when you sign up; it will continue to renew your domain name whilst you are still paying for web hosting. If you move to another hosting company, you need to start paying for the domain name and transfer it away if you wish to.
  • Customers who have signed up for Linux hosting get RVSiteBuilder, as well as Fantastico and Softaculous one-click script installers. These support Python, PHP, Perl, Ruby on Rails, SSI, Zend and more.
  • Arvixe will transfer your website for no additional cost when you sign up. It also offers extra discounts for customers who purchase additional hosting accounts and a discount for linking to them from your own web site.
  • Finally, there’s an affiliates programme which gives rewards for customers you successfully refer.

Money Back Guarantee / Cancellation Policy

Arvixe provides a commendable 60 day money-back guarantee, which is relatively generous for web hosting. Refunds do not include domain names, SSL certificates, dedicated servers and marketing accounts. Customers can cancel their account by emailing the sales department.

Summary

Arvixe stands up well when compared to most other web hosting companies. The sheer range of hosting types put them in a prime position and allows for easy upgrades as businesses grow.

The support provision for Arvixe appears to be very proactive and the team are are keen to discuss different hosting options with customers.

Last updated: 2018-05-07

399 Reviews of Arvixe By Our Users

Screenshot of http://biblefolk.com
2 stars
Support
1 stars
Features
2 stars
Uptime
4 stars
Value
1 stars

Was this review helpful? Yes | No

Arvixe used to be great but since they were purchased by another company they have really gone downhill. They even stopped honoring agreements. Arvixe is trash now.

I plan to look for an alternative. It is a shame to see a great company totally trashed by scum. The company that bought them has trashed several other companies.

 
Screenshot of http://www.klopp.com
2.5 stars
Support
1 stars
Features
4 stars
Uptime
4 stars
Value
1 stars

Was this review helpful? Yes | No

there is no way to create a ticket by yourself except thru their chat system. All the chat agents based in India have little or no skills and no access to the system. They can fix nothing..arvixe...is a dead man walking...

avoid at all cost... else you will regret it.

 
Screenshot of www.synergex.com
2.5 stars
Support
1 stars
Features
3 stars
Uptime
4 stars
Value
1 stars

Was this review helpful? Yes | No

Been a customer for many years, and now I'm leaving. They used to be Great, but after a while you get stuck on old slow hardware, and their support is possibly the worst in the industry. I recently notified them that I intended to transfer my domains and hosting to a different vendor, and they Enabled domain privacy on all of my three domains to block the outbound transfer. Do yourself a favor, don't go near them!

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Arvixe used to have good customer service. I have been waiting now for nearly a week to get the hosting situation straightened out. The tech only responded once with a vague answer blaming me for their mistakes.

Stay away from this one!! They also have me with Windows nameservers on a Linux server.

 
Screenshot of http://www.switzerpc.com
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

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This site is catastrophic. Had a fully functioning website placed for about 1 year then overnight during systems/software upgrades my site was compromised and my database became corrupt. The site at first glance was visible then weird things began to happen not only to my site but to those who visited it.

Tech support...Success (not in the US and script reading is at it's worst). Hard to retrieve backups and the list just goes on. Highly do not recommend this hosting service. The price is enticing but will Cost You headaches and unnecessary aggravation in the long run.

 
Screenshot of http://www.primus.net
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

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Honestly Arvixe was fine until they were bought by EIG and they began changing over datacenters and support. Our VPS service was down for days to weeks at a time and support was useless. No response or solution to their issues.

I know they have an uptime guarantee but they refused to credit us anything even when the service was down for most of a monthly period. I would tell anyone to avoid Arvixe and any other EIG owned hosting company.

 
Screenshot of http://www.bouncezoo.com
2 stars
Support
1 stars
Features
1 stars
Uptime
4 stars
Value
1 stars

Was this review helpful? Yes | No

The server up time is good but their tech support ruins it. They used to be a decent host but now you can't even reach a human when you have a problem. I Had an issue with their server config and it took almost a week to resolve.

I called (hold for 1 hr with no answer),, tried live chat (hold for 1 hr with no answer), put in a ticket and had to wait a week to get an answer. When I finally got an answer they would ask for something and then wait 2 or 3 days to send a response. Now I am having issues with their server again. I am ready to switch provider

 
Screenshot of http://simbolcris.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

First of all Arvixe is for me one of the best hosting solution with a very good support. I look for a good hosting, and for a good price. I think I'll founded at Arvixe and I am really satisfied.

They offer a lot of tools and support. Arvixe offer all for my projects and sites, for that I say Arvixe is my choice for hosting and support!

 
Screenshot of http://ragingalcoholic.com
1.5 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
3 stars

Was this review helpful? Yes | No

All my Arvixe problems take from 1 to 3 days to fix. They involve submitting tickets and then going to chat to remind them to do something. Yesterday I asked them to restore my website.

My sites images were badly damaged somehow during the Wordpress 3.9 update. They said they had a backup from 4/14 which is before the WP 3.9 release and they said they would restore it. They didn't do it yesterday and their server made a new update.

Now all I have is an update of a broken site. The customer service is terrible to non-existent, when you do get help it takes a long time. I need to figure out where to go to get a host that is responsive to my needs.

These guys don't care at all. Here is a nice excerpt ( I took out the dudes name):

The backup should be before 04..16..14. That was the WP 3.9 update
14:28: Unfortunately the oldest backup from april is from 29 April 2014
14:29 Me: Yesterday they had one from th 14th
14:29: may be there was, but right now the oldest is from 29 april

 
Screenshot of www.jerkov.me
2 stars
Support
2 stars
Features
3 stars
Uptime
1 stars
Value
1 stars

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This company is a real Pain in the ass! I have two hosting accounts and several sites on them,
None of them is not working properly, and every now and then I have to remind them

to repair server. Is very frustrating that I have to constantly monitor my sites.

It turns out that I am doing a job for which I'm paying them for! If you tell them that the site does not work they will give you respond that is

working although is not working. You will have to repeatedly say it does not work to fix the problem (about 4

times).

For the next 15 days site will work not very well but will do...and then will no

longer work...and everything from the beginning!!! I'm on this server several years already , and I can tell you they were not like

that.

 
2 stars
Support
2 stars
Features
1 stars
Uptime
3 stars
Value
1 stars

Was this review helpful? Yes | No

I put a low value on this company, because you want to have your website working properly even if you pay the lowest price for it. I purchased Arvixe for my hosting probably about 8 years ago. I have tinkered and learned how to work with scripts and html and so forth.

I owned the Boonex Dolphin script and they claimed that they were an excellent place to host a Dolphin site; this is not so. When I first joined I could get up my Dolphin script and the flash apps would work fine and so forth, they do not now. Now I have about 40,000 profiles on my site which I transferred over for another database.

I was sending out notification emails which were confirmations and activations. Arvixe immediately shut down the site and removed my admin folder from my site. Labeled me an abuser as well.

It is fine to have a site with them, but you cannot have on that sends notifications. What happens when I send out a newsletter? This same thing.

I have a shared hosting account, but Dolphin is still recommended and in their auto install scripts. So, I cannot send out notifications, I cannot have a usable chat room for my users, and these are only the start of problems now that I have a site with users on it.... I need to move to another hosting company.

After 8 years of being customer, they really don't care about this. Also, there money back guarantee is a lie, this was discovered recently as well. Do not use this hosting company.

 
4 stars
Support
3 stars
Features
4 stars
Uptime
4 stars
Value
4 stars

Was this review helpful? Yes | No

Arvixe is a reasonable web hosting vendor if you know what you are doing. That is, they are bad if you know nothing and they are bad if you are so expert that you should yourself be a web hosting vendor. My experience is that their customer service could be better but is not that bad.

I had an experience where I paid an invoice but the service I paid for was not activated. When I called them, a lady answered the phone within about 3 minutes and was able to activate the service within about another 3 minutes. Of course I said that it was not her fault, but maybe they could think about activating services that are paid for.

She said that I had to turn on "auto-renewal". That is not her fault, but it is not a good reflection on the company. If they get the money, who cares whether auto-renewal is on or not, that is what I say.

But their current management thinks otherwise. In general, the web hosting is excellent. Good uptime, good response time, everything works. But you are dealing with a bargain provider so do not expect to be treated like royalty.

 
Screenshot of http://gordonkushner.com
4.5 stars
Support
4 stars
Features
5 stars
Uptime
4 stars
Value
5 stars

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I was a happy GoDaddy customer. But a friend recommended Arvixe because of the great price for multiple websites. I currently host five sites on Arvixe.

The ASP.NET/SQL Server platform is perfect for the web sites I create. I like that the CLR and database versions are very close to current. The only issues I've had in five years was a brief problem with the domains not resolving.

It took about 20 minutes for support to find the problem and they fixed it promptly. I have occasional problems deleting a database, but support tickets get it cleared up quickly.

 
Screenshot of http://www.4amics.com
2 stars
Support
1 stars
Features
3 stars
Uptime
2 stars
Value
2 stars

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Five/six years ago Arvixe was a very nice service, from the last years has been falling down, very poor service, many hardware problems, many downtimes... It's very unpleasant to be waiting for a support ticket more that 48h !! Arvixe has been, and seems that will not be. I'm migrating to another provider.

 
Screenshot of http://www.waese.com
3.5 stars
Support
1 stars
Features
5 stars
Uptime
4 stars
Value
3 stars

Was this review helpful? Yes | No

Arvixe used to be great. I was with them for about ten years and was generally impressed with their prices, uptime, and friendly service. About year ago, the uptime started to drop, and their service became Extremely slow.

It would take several days to respond to a help request, and that was just for a "Please send more information"-type of notice. Often they would send incorrect information and/or advise. It would take up to two weeks to actually fix a problem, which was usually something going wrong at their end.

They send a lot of survey requests to ask how they're doing. But they don't respond to negative feedback, and they make no effort to improve.

 
Screenshot of http://www.EfratNakash.com/
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

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1. Windows server has Many and Very long downtimes (now it is 10 hours since yesterday, in 16 outages, but it is going on like that for a very long time).
2. No one responds to tickets: not customer support, not technical support.
3.

After log waits for chats, if someone replies, it would be with polite sentences cut and paste from templates, nothing that relates to your specific case. You just can't rely on them that your website will be available to its users (your customers, students who use your materials, or anyone else who is looking for valuable information). Avoid Arvixe, they will ruin your reputation.

 
Screenshot of http://www.builditdigital.com
3 stars
Support
1 stars
Features
5 stars
Uptime
3 stars
Value
2 stars

Was this review helpful? Yes | No

I've been with Arvixe for years but lately that have really gotten bad. They are now taking Forever on support issues, they have told me that I need to set up a robust backup plan. BUT that's one of their features on their Reseller plan - that's my plan - The one i'm paying them for.

I'm not sure what happened, ie., management change, promoting idiots, it's really hard to say. They've removed their phone number off of their site, which indicates they don't want phone calls anymore. But yet their ticket system takes at least 3 days to get a response - not a resolution, but a response.

I'm really frustrated with them. Ridiculous. Robert

 
Screenshot of http://www.hasanul.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I compared some reviews and prices online about some of the renowned hosting companies and then fixed my mind to buy an Arvixe package, the price was very much reasonable. After that I contacted support for one time and it was simply awesome! They solved my problem within a short period of time and after that didn't face anymore problem yet.

Server is always up and didn't experience any downtime yet. Already recommended one of my friend and he bought one of Arvixe package and also he is happy with it. You guys really rocks! Keep it going. :)

 
Screenshot of http://occupymotivation.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

Arvixe is a good platform for beginners but shared hosting at time is bit frustrating. Though I like supporting staff very much as they resolve most of my problem in minutes.

 
Screenshot of aheartbreakingchoice.com
4 stars
Support
4 stars
Features
4 stars
Uptime
4 stars
Value
4 stars

Was this review helpful? Yes | No

Typically if I have an issue, I submit a ticket or get on Chat, and it is fixed right away. There are several staff members that are extremely helpful and I'd highly recommend them.

 
Screenshot of http://www.socialmotus.com
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

If your system allow, I will give Arvixe a -100 rating. Since their server lily crashed on 01 March 2014, all my 4 websites hosted on this server has been downed for more than 4 weeks. I have contacted their technical support for the last 4 weeks, no one really know how to fix the problem for me.

Each time, I was dealing with a different support guy, they asked the same questions again and again, they never have a system to log all the previous communication. Most of the time, when I called their LiveChat or by phone, I have been holded for more than 1 hours sometime nearlly 2 hours, but they cannot fix the problem, and need to pass to senior support. However, I never received any reply from the senoir support until I follow up again.

Then I need to repeat the same problem again and again. At some point, they fixed a problem, but cause a new problem. Then when they fixed the new problem, the old problem has occured again.

We are keeping in a dead loop and all my websites are still down and never fixed. I hosted more than 50 websites cross 6 different web hostings companies, I have never seen a terrible company like Arvixe. Arvixe is the Worst, Terrible web hosting company in the World.

I have lost hundreds of customers because Arvixe cannot bring my websites up for more than 4 weeks. it seems that they don't have any real technical people really know how to set up the server, all their support and technical people are hired from India(I can tell from their name). If you are serious about your business, take my advice, stay away from Arvixe and never host your website on Arvixe. You will pay a big price later on.

 
Screenshot of www.trabantforums.com
3 stars
Support
2 stars
Features
5 stars
Uptime
1 stars
Value
4 stars

Was this review helpful? Yes | No

I've been with them for about a month. I have experienced frequent downtime issues and have dropped into the 98% for up time. After contacting them almost a week ago, there is still no resolve and I keep getting the same answer every time I contact them on my open support ticket. "We're sorry but we've escalated this and we will get back to you soon."

Unacceptable in my opinion and I'll be leaving to another hosting company.

 
Screenshot of www.highschoolandbeyond.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Arvixe has been great!! They are hosting my website and moodle site and it has not gone smoother. Very reliable and easy to use!!

 
Screenshot of https://pocketfiction.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I love the quality of service, features, and the prices can't be beat! I had been using godaddy but Arvixe beats them in every way! Way more service than you will find elsewhere for the same price...

 
Screenshot of www.upperhand.com
4.5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

Arvixe is wonderful service. The support staff are absolutely top notch. I have had to work with many hosting providers over the years and Arvixe is in a class all it's own. I have recommended dozens of companies use this product and I have all my customers using them simply because they do what they say they are going to do and they almost always exceed my expectations.

 
Screenshot of http://www.ajwebs.com
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

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Sucks Sucks Sucks!! Please do not buy hosting with Arvixe,

It has worst ever support system. It's been 6 days and there is no update on ticket i have raised.

They are not able to resolve single issue. Just they say please hold we will update you in couple of hours. Please dont buy hosting from Arvixe.

 
Screenshot of cpbergmann.com
2 stars
Support
1 stars
Features
3 stars
Uptime
2 stars
Value
1 stars

Was this review helpful? Yes | No

They are the worst hosting company out there. I wanted to leave a review but don't see how. My email was completely down for three days, I sent them a message and it took them 2 weeks to respond to my issue.

Before that the email was down several times a day. I switched hosts because they could not get it fixed.

 
2 stars
Support
1 stars
Features
4 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I have been using Arvixe for a few years. Things were great in the beginning. Service was consistent and support was excellent.

Then, this year, everything went to hell. Apparently Arvixe was purchased by a bigger company at exactly around the time things went south. I have three domains with Arvixe.

About five weeks ago they dropped all three of my sites. There was no notice. All three of my sites just vanished.

I figured they moved them to another server without telling me. Support got two of the three sites back up within two days with numerous support ticket posts by me, and my main site by the third day. Ever since then my main site has gone down over and over and over and over about a dozen times so far over the last five weeks.

They just can't get it right. They created a Support Code system, and inside your Support ticket they respond after making you wait a whole day for a response by asking you to go copy/paste your Support Code from the client area of their site. It's bad enough that they tell you it's to prove who you are, even though you have to have the correct credentials to login to their support site to create a ticket, but then when they take two or three days to respond to your posting of your Support Code they ask you to go get another code because the one you posted has expired.

Last night my main site when down again. I spoke on live chat with a support guy who told me that he had to reset the nameservers for my site. He said they would resolve within 24 hours.

It's been over 24 hours and now my site comes up showing nothing but an Arvixe block with cPanel Login, WHM (Reseller) Login, Webmail Login: and a speed test. My site is completely gone. When I ping the site I get the new/different IP, but I cannot login to my account nor see any of my files.

The FTP still works, so I am copying all of my files to my PC hard drive now in the event that, God forbid, they delete all of my files. If they wanted to get me to quit their service they are certainly doing a good job at it, because I have been more frustrated with these people than ever in my lifetime. Run screaming from these people.

I can't wait for my contract to be up so I can move to another host. Do not waste your time, money or patience on these people. They were a once great service, but they are now the worst I've ever experienced.

 
Screenshot of http://connections.imageknox.com
4 stars
Support
2 stars
Features
5 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

The pricing plans at Arvixe are incredible. Not only are they affordable but you can pay monthly, bi-yearly or yearly. There are a lot of options in the cpanel for you to tweak Your Site.

One of the great things is the Softaculous software available. You get one click install of great software like WordPress, Joomla, PhpBB and hundreds of other programs. Now the downside.

I've have numerous problems with support. There have been times when live support took almost an hour to answer and other times when I could not connect at all. Problems I'm told would be solved within a week took 2 months to resolve and recently 'the problem will be taken care of in 24 hours is now sneaking past 48 hours. Still, if you're one of the lucky ones that has a smooth running website and don't have any grave issues that need support I'd have to say it a better than average hosting platform.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I have been with Arvixe since 2011. I used to love them. 98.5% uptime (and with their uptime guarantee I would get credits towards future years when they didn't hit). Fast helpful CS, etc.

However ever since they were bought by EIG it's as though this is a different company. My sites have been down consistently for the past few months. Currently they are down for over 2 weeks.

Can you imagine a business being down for over 2 weeks? If this was my sole source of income I'd be bankrupt by now. I am unable to get responses via their supposed 24/7 help.

Not via email, not via online chat and certainly not via phone. And when you finally do get a response it is terribly unhelpful. I am in the process of leaving Arvixe now.

Such a pain and such a shame. But if you are seeking a new host - you're lucky. Why?

Because you can learn from those of us who are going through this nightmare as EIG takes over. Steer clear.

 
3 stars
Support
1 stars
Features
4 stars
Uptime
3 stars
Value
3 stars

Was this review helpful? Yes | No

The quality for the support is really poor! 2 days, no update with my ticket
I request railgun feature on my site, but arvixe suggest me to send ticket. But, until now. railgun is not active on my site. The ticket is really sloww

 
Screenshot of http://nerdherd.ninja
1.5 stars
Support
1 stars
Features
3 stars
Uptime
1 stars
Value
1 stars

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Been with Arvixe for 6 months, they are useless, my site stopped allowed logins on Wordpress, via Clef, Password or Override, everything has been blamed, including Cloudflare. One 'fix' has made the issue worse, now getting errors for a plugin which wasn't installed and their response, disable it, they really don't understand the issues or have a knowledge on fixes.

 
Screenshot of http://www.leoreading.com
1.5 stars
Support
1 stars
Features
2 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Arvixe was great for the first year and a half that I used them. Customer support responded right away, never waited more than a few hours on a ticket. A few months back (around July 2015), everything went to hell.

The server was down constantly. They decided to migrate servers without notifying me. Support takes over a week to respond to a ticket.

I'm constantly hitting System. OutOfMemory exceptions (I'm running really simply MVC sites), and their support team (when they did finally respond) wouldn't answer my questions or help at all. Unfortunately, I will be finding another host, and I strongly recommend that everyone stays away from Arvixe.

 
Screenshot of http://MyNewInternetLifestyle.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

First of all, I wish I could add more stars to the "Value" category, not only Arvxe's services are extremely affordable (come on! starts at only $4 per month) but I was able to also get a free domain with my hosting account which is of tremendous intangible value as well for my business branding! I am very satisfied with Arvixe, as it offers all the hosting services I need, at a great price and without all the "bloatware" feeling than other companies!

-Enrique Alberro
FBClickablePosts.com

 
Screenshot of http://scholarsworks.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Friends kept mentioning the name "Arvixe" in our #Bloggerslab, so one day I decided to know more about them. The best of what they were telling me, I discovered myself that with Arvixe, you can mind your business while Arvixe mind your server. Not like every other hosting company that have hidden charges; Arvixe have got their words when they tell you "we will deliver" and you receive more than you expect from them.

 
Screenshot of http://www.geocosm.net
2 stars
Support
1 stars
Features
4 stars
Uptime
2 stars
Value
1 stars

Was this review helpful? Yes | No

I've been with Arvixe for a number of years and once upon a time they were the Best host (for .NET) out there. Their support was once superb, response times excellent, customer service stellar... Then they were bought by EIG who quite literally drove this train into the ground.

Support times are measured in weeks (I'm currently waiting on a request for help with an "instant alias" which has been in the queue for a full 7 days with Zero response). The servers (http, email, database) are up-and-down like a yo-yo. I've sent them so many "my server is not responding" tickets that it boggles the mind.

Arvixe is now one of the Worst hosts that I've had the displeasure to deal with - ALL my properties that were/are hosted on Arvixe are currently being or are migrated over to a different host. Do yourself a favor, preserve your sanity and stay far, far away from Arvixe.

 
2.5 stars
Support
1 stars
Features
3 stars
Uptime
1 stars
Value
5 stars

Was this review helpful? Yes | No

Pros:
Unlimited space and traffic. Cons:
They have the worst support in the industry. I am going to switch hosting providers simply due to this reason.

I purchased an SSL Certificate and need to apply it to my website and support never responds. You email them and it goes into a deep dark hole. The live chat you wait about an hour for a person that knows nothing and they send it on to someone else that never does anything.

It is the same as having no support. The servers are slow slow that my website frequently goes down. I get emails from customers about the server going down.

 
3 stars
Support
1 stars
Features
5 stars
Uptime
3 stars
Value
2 stars

Was this review helpful? Yes | No

Use to be great, but today arvixe support are really slow. You can connect with them but you'll have to wait for 30 mins - an hour to get support very bad. Invoices are fast generated, if it's time for paying, they are very adept but in times of trouble, they are nowhere to be found you'll have to wait for an hour to get them..!!!!!

 
Screenshot of http://www.thereinspirit.com
2 stars
Support
1 stars
Features
4 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Used to be good. Now avoid like the plague. I have been with Arvixe for 5 years, however in the last year I have experienced frequent downtime.

As i write this my 'business level' website has been down for the last 36 hours. Chat support is basically someone with 'Our admin team are working on it and your website should be available soon' in their pastebin. They do not offer any support whatsoever, and no explanation as to what the problem is.

The status website states that the server is experiencing network issues, but this hasn't been updated in 24 hours and no-one can give me any expectation when it will be. Essentially this downtime has cost my business 100's of dollars in lost sales, plus god knows how much in lost goodwill. This is the last straw and I will be looking at a new hosting provider today.

 
1.5 stars
Support
1 stars
Features
2 stars
Uptime
1 stars
Value
2 stars

Was this review helpful? Yes | No

I've been stuck with Arvixe for almost 2 years because they wouldn't refund the remaining contract price even though my site goes down almost daily for half an hour to an hour as measured by a site uptime.app. Whatever server I'm on has terrible security. I was hacked last summer when tons of sites got hacked, but Arvixe did nothing to help beyond restoring from a backup days later.

I figured I was safe when I installed Wordfence, but I got hacked again at Christmas. This December, I got hacked again and again. I found the first hacker on Facebook, and he said he was sorry for destroying a children's book blog but never targeted my site.

He said he was attacking servers. Arvixe's servers are easy targets as subsequent attacks proved. My site was up (not continuously) for less than 2 weeks before it disappeared from the web.

I've tried to get support through chat because they no longer have phone support. The wait times are loooong, and then the techs "don't have authority" to change permissions or republish blog posts dated after whatever day they restore the backup. The first tech was rude.

He said he restored my site but it never showed up. The second promised to escalate my case, but it took almost 12 hours before the next tech emailed me to verify who I am. Why?

I already did that during both previous chats. Besides, why would a hacker start a support ticket to get my site restored? As of now, sherahart.

Net has been down for 5 days in a row. Never mind losing 3 months worth of paid hosting remaining in my contract; I'm searching for a better host now.

 
2 stars
Support
1 stars
Features
4 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I've been a customer of Arvixe since 2009. From that time up to October of 2015, they were exemplary; the sort of web host that you didn't have to think about because the service just worked. If I ever did need help with a feature or a configuration item, the Live Chat representatives were responsive and knowledgeable.

The telephone support personnel were excellent, as well. I never hesitated to recommend Arvixe. At the end of 2014, Arvixe was acquired by a larger hosting company, EIG.

This year, EIG fired most of the support staff. Wait times in the live chat are over an hour. Wait times for telephone support are even longer.

Arvixe has removed the telephone support number from their home page. Support tickets are piling up by the hundreds. The only support tickets that get worked are those that people post on Twitter.

Take a look at the tweets from @ArvixeSupport; it's an endless stream of apologies. Customer sites are down, databases are being lost and backups are failing (or not present at all). Once upon a time, Arvixe was close to the gold standard in managed hosting.

Now, the company is a smoldering ruin. If you are currently an Arvixe customer, you should be leaving; if you're considering becoming an Arvixe customer, you should look elsewhere.

 
3 stars
Support
1 stars
Features
4 stars
Uptime
1 stars
Value
5 stars

Was this review helpful? Yes | No

what? even their own support site has error 500 when submitting comment on a post? and their customer service is asking me for my login id & password for my own app to be able to reproduce error 502?

totally crap, if I'm not in short of money I won't choose you, let this be my expeirence! but, at least, they are honest company, they make it possible for user to toggle auto renewal, not like some capitalist web hosting who won't let customer go away by hiding or turning off auto renewal by default and show no toggle of it! my conclusion for 1.5 month: arvixe sucks

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I am using arvixe for over half a year and can only compliment them. If I have question they respond very fast, even if is stupid question (I didn't know how to install Wordpress). I live in Europe and it's very important for me to have a host that is not breaking/down and so far there was no minute of my site being down (checked through monitor site).

They also have many features that can help with business, like link building, submitting to directories and search engines etc. I am very pleased with them.

 
2 stars
Support
2 stars
Features
3 stars
Uptime
2 stars
Value
1 stars

Was this review helpful? Yes | No

Arvixe sucks, don't listen to anyone recommend them some free hosting are better than them. I'm a web developer i used different hosting companies such as Godaddy, 1and1, ... but Arvixe is the worst one ever.

They will keep asking you to upgrade your hosting plan class and even will disable your website. Their money back is a juke they will say sorry we don't refund for this reason. Their support team is a big lol, i was unable to create mysql databases on windows account, they said it will be fixed in 1 hour but it took more than 3 days and more than 2 support chat sessions and around 5 hours in hold they will reply to your talk after 5-15 mins and you have to wait. I have proof of all this [if needed]

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

This service is great, 100% uptime checked with monitor site even though I'm in Europe, their support is great and helpful even when I ask dumb questions. I would recommend it to anyone.

 
4.5 stars
Support
5 stars
Features
3 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

The support, value, and uptime is great. No doubt, if that is what you desire then Arvixe will be Great for you. However, if you're very savvy when it comes to setting your website, Arvixe should be on the bottom of your list.

You do not have many options to setting your website up if you have a complex set up. You are not given much freedom to your PHP configuration or your. Htaccess configuration.

You cannot modify safe server-sided values as you can with many other hosts out there. This can be an issue if you're optimizing your website or trying to install a complex script. If you have a decently popular website that runs on a complex PHP script, I would not recommend this host.

However, if you are a small restaurant or business website, I highly recommend this. You will simply love the simplicity and support that you receive, along with the great uptime at such a low value. Decide for yourself which category you fall into. Good luck!

 
5 stars
Support
4 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I use a shared hosting account provided by Arvixe. Th reason why I think arvixe rocks is because of the features that they provide. I like the following features:
1.

Softaculous installer
2. Node.JS Hosting on a shared server
3. Excellent uptime
4. Very very responsive support team
I have recommended Arvixe to a few customers and I don't see anything to change my mind yet.

 
2.5 stars
Support
2 stars
Features
5 stars
Uptime
1 stars
Value
2 stars

Was this review helpful? Yes | No

Here's the problem, Arvixe is not a scam - they actually have Decent value to their products advertised. The issue is, when you are running multiple services on one shared or even business class plan - you're up a creek without a paddle. I've had downtimes that lasted up to three days, and their support did nothing more than tell me I needed to upgrade (Which was why I switched to arvixe, because I had ten other hosts tell me this).

They have slow to respond, scripted live chat which does nothing more recently than apologize twice, and ignore you. The money you pay isn't "what you get" - I guess it depends on how you use it. That doesn't mean they are rightful to slow someone down, have seriously old hardware and run like a dictatorship when you submit tickets. I'm not a power user, but I'm not a general user - I understand what software is in there - yet I've been treated like an idiot.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

Arvixe rocks because I get immediate help when I have a tech support call, I've never waited more than two minutes to get a technician. On top of that they're pretty fast at getting things resolved. Their sales staff is also fast and helped me when I wanted to upgrade an account, they figured out my credit for money paid on an existing plan, and I was in action in about five minutes.

I got this excellent level of support when I was on their least expensive, "personal" plan. I think that says it all.

 
Screenshot of http://kriminellt.com
1.5 stars
Support
1 stars
Features
2 stars
Uptime
1 stars
Value
2 stars

Was this review helpful? Yes | No

I would not recommend Arvixe to anyone, well maybe that user that don't care so much about uptime, support and only need a basic host. The uptime is really bad, sometimes I'm getting errors and cannot reach my website for 10 seconds up to 4 minutes, and sometimes when I notice it going very slow I have done speed test and notice I got 10-20 seconds higher response time than usual. When I contact the support I always have to wait 15-20 minutes, at best maybe 5 minutes.

And when I complain about the speed or the errors they can't do much, only saying that my website is loading fine and sometimes they saying that a user on the shared server is disturbing all of the users. I would say I lost much traffic and money because of this

 

Most Popular Arvixe Hosting Plans

Personal Class Personal Class Pro Business Class
Disk Space Unlimited Unlimited Unlimited
Bandwidth Unlimited Unlimited Unlimited
Price $3.27/mo $7.00/mo $22.00/mo
View Plan View Plan View Plan

All Arvixe Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Personal Class Shared
  • PHP
  • Shell Access
  • Firewall
  • PostgreSQL
  • Python
  • Linux
Unlimited Unlimited $3.27/month
Usual price:
Personal Class Pro Shared
  • PHP
  • Shell Access
  • Firewall
  • PostgreSQL
  • Python
  • Linux
Unlimited Unlimited $7.00/month
Usual price:
Business Class Shared
  • PHP
  • Shell Access
  • Firewall
  • PostgreSQL
  • Dedicated IP
  • Python
Unlimited Unlimited $22.00/month
Usual price:
Business Class Pro Shared
  • PHP
  • Shell Access
  • Firewall
  • PostgreSQL
  • Dedicated IP
  • Python
Unlimited Unlimited $35.00/month
Usual price:
Reseller Class Reseller
  • PHP
  • Shell Access
  • Firewall
  • WHM
  • PostgreSQL
  • Dedicated IP
50GB 500GB $20.00/month
Usual price:
Reseller Class Pro Reseller
  • PHP
  • Shell Access
  • Firewall
  • WHM
  • PostgreSQL
  • Dedicated IP
200GB 2000GB $50.00/month
Usual price:
VPS Class VPS
  • PHP
  • Red Hat
  • Shell Access
  • Firewall
  • WHM
  • VPS
50GB Unlimited $40.00/month
Usual price:
VPS Class Pro VPS
  • PHP
  • Red Hat
  • Shell Access
  • Firewall
  • WHM
  • VPS
100GB Unlimited $70.00/month
Usual price:
VPS Class Lite VPS
  • PHP
  • Red Hat
  • Shell Access
  • Firewall
  • WHM
  • VPS
20GB Unlimited $20.00/month
Usual price:
Personal Class ASP Shared
  • ASP
  • ASP.NET
  • PHP
  • .NET Framework
  • Firewall
  • MSSQL
Unlimited Unlimited $5.00/month
Usual price:
Personal Class ASP Pro Shared
  • ASP
  • ASP.NET
  • PHP
  • .NET Framework
  • Firewall
  • MSSQL
Unlimited Unlimited $8.00/month
Usual price:
Business Class ASP Shared
  • ASP
  • ASP.NET
  • PHP
  • .NET Framework
  • Firewall
  • MSSQL
Unlimited Unlimited $30.00/month
Usual price:
Business Class ASP Pro Shared
  • ASP
  • ASP.NET
  • PHP
  • .NET Framework
  • Firewall
  • MSSQL
Unlimited Unlimited $43.00/month
Usual price:
Reseller Class ASP Reseller
  • ASP
  • ASP.NET
  • PHP
  • .NET Framework
  • Firewall
  • MSSQL
50GB 500GB $25.00/month
Usual price:
Reseller Class ASP Pro Reseller
  • ASP
  • ASP.NET
  • PHP
  • .NET Framework
  • Firewall
  • MSSQL
200GB 2000GB $60.00/month
Usual price:
VPS Class ASP VPS
  • ASP
  • ASP.NET
  • PHP
  • .NET Framework
  • Firewall
  • MSSQL
50GB Unlimited $60.00/month
Usual price:
VPS Class ASP Pro VPS
  • ASP
  • ASP.NET
  • PHP
  • .NET Framework
  • Firewall
  • MSSQL
100GB Unlimited $100.00/month
Usual price:
VPS Class ASP lite VPS
  • ASP
  • ASP.NET
  • PHP
  • .NET Framework
  • Firewall
  • MSSQL
30GB Unlimited $30.00/month
Usual price:
Dedicated Class Dedicated
  • ASP
  • ASP.NET
  • PHP
  • Dedicated Server
  • MSSQL
  • Windows
$105.00/month
Usual price:

Arvixe Frequently Asked Questions

  • Where is Arvixe based?

    Its headquarters are in Pleasanton, CA in the USA.

  • Where is Arvixe's datacenter?

    Arvixe does not mention a specific location on its website, but it does say that its datacenter is in the USA.

  • Does Arvixe offer Windows hosting?

    Yes. It provides both Linux and Windows hosting. Windows plans are provisioned on Server 2012 R2.

  • Does it offer managed hosting?

    Yes. Management is available with dedicated servers, and some cloud hosting plans. It also provides the option of fully managed WordPress hosting. 

  • Does Arvixe offer any reseller hosting packages?

    Yes. You can buy a Windows or Linux reseller hosting plan. Linux plans come with cPanel and WHM, while Windows plans have Plesk panel.

  • Can I buy cloud hosting from Arvixe?

    Yes. Arvixe offers managed cloud hosting plans. Cloud hosting a scalable alternative to a dedicated server, and can be provisioned on Linux or Windows.

  • Does Arvixe offer a money-back guarantee?

    Yes. Arvixe provides a 60-day money-back guarantee on shared and reseller plans, so you can claim a refund if you aren't totally satisfied. This only applies to new accounts, and does not apply if you choose to upgrade.

  • Can I use more than one domain with my account?

    Yes. Most plans allow unlimited domains to be used, apart from the basic Personal and Business plans. These limit customers to 6 domains.

  • Does Arvixe provide any software to help build a website?

    Yes. All customers can use Arvixe Builder, which is sometimes called Site.Pro in its support documentation.

  • What control panel will I use?

    On Linux hosting plans, cPanel, along with WHM where applicable. Windows users are provided with Plesk.

  • How can I access technical support?

    Arvixe has a ticket system for support requests, and a live chat feature on its homepage. You can also contact the technical support team by phone. Support is provided 24/7.

  • Is support available in languages other than English? 

    Arvixe's technical support blog is available in English, German, French, Spanish, and Turkish. It doesn't specify which languages its technical support team speaks.

  • What is Priority Support?

    All customers benefit from standard technical support. When signing up, you can optionally pay to upgrade to Priority Support, which offers the best expertise and fastest response times.

  • Does Arvixe provide help migrating from another host?

    Arvixe offers a free migration service, providing you use cPanel on your own host. Your site must be less than 5 GB in size for a personal or reseller transfer, or less than 10 GB in size for a business plan transfer. It does not offer any kind of migration support for Windows users, or new customers moving from a non-cPanel host.

  • What forms of payment does Arvixe accept?

    Arvixe accepts major credit cards and PayPal.

  • Does Arvixe have an uptime guarantee?

    Yes, there's a 99.9% uptime guarantee. If it fails to meet that figure, it'll provide a credit for one month's hosting fees.

  • What programming languages does Arvixe support?

    It offers support for Perl, Python, PHP 5, Ruby on Rails, and support for both MySQL and PostgreSQL.

  • How many email addresses can I create?

    You can create unlimited email addresses with all plans.

  • Is Arvixe bandwidth and space unlimited?

    Yes, although you'll be expected to adhere to its fair use terms, which means that your website needs to be operating within a normal range. If your site uses an excessive amount of disk space or bandwidth, you may be asked to upgrade.

  • Do I get a free domain?

    Yes. Arvixe will give you a free domain when you purchase your hosting package. It will renew the domain free of charge 'forever', as long as you do not cancel your hosting.

Who Are The Most Popular Arvixe Alternatives?

Overall 3 stars
Support
3 stars
Features
3.5 stars
Uptime
3 stars
Value
3 stars
Visit Arvixe

Price Comparison

Arvixe$3.27
SiteGround$3.95
BlueHost$2.75
InMotion Hosting$2.95
A2 Hosting$3.92
HostPapa$3.95

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