BigRock reviews: Big In India, But Are They Right For You?
BigRock is determined to overturn the stereotype of products from India being low quality. They have a great reputation for simple, low-cost shared hosting, and are a good choice for most hobbyists and small businesses.
Offering five different types of hosting, plus domain registration and website builder, BigRock covers most hosting needs.
Where Is BigRock Located?
Side note: BigRock has a “.com” website and a “.in” website, which are identical, except the prices on the “.in” website are in rupees. You can purchase services from either one, just keep the currency in mind when comparing prices with other hosting services.
Types of Hosting
BigRock offers five main types of hosting:
- Shared hosting
- Specialized hosting
- VPS hosting
- Cloud Hosting
- Reseller hosting
They have hosting servers in both the US and India, which you can choose from when you order. Choose the location closest to most of your visitors.
The Windows plans are a bit more expensive than the Linux ones, which is normal, but the features are near identical on either operating system.
Types of Shared Hosting Plans
There are 4 shared hosting plans to choose from, with most plans offering:
- Unlimited* space in all except Starter plan (10 GB).
- Unlimited* transfer (bandwidth)
- Unlimited* email in all except Starter plan (200 addresses).
- cPanel (Linux) control panel or Plesk (Windows) control panel.
Remember that when hosts describe anything as “unlimited,” it is typically boundless except in cases of abuse. A user may be charged a penalty or be required to subscribe to a more robust package if they are overburdening the servers.
The cPanel control panel comes with Softaculous, a popular application that makes hundreds of open-source applications (like WordPress, Joomla, etc.) installable in just a few clicks.
BigRock does in-fact offer cPanel with their plans.
WordPress, CMS, and e-commerce hosting are the three types of specialized hosting BigRock offers.
These plans are identical to the shared hosting plans and are mainly there for marketing purposes.
Like shared hosting, BigRock offers reseller hosting for both main operating systems (OSs).
These plans let you sell hosting services to others but use BigRock’s servers and services for a cut of the profit. Unless you’re starting a hosting business, you don’t need reseller hosting.
Reseller hosting for each OS has four pricing tiers with different options.
- Free WHMCS billing system, except Essential plan
- Unlimited* Plesk/cPanel panel accounts
- Unlimited* MySQL & MS-SQL databases
- Unlimited* domains, email and FTP accounts
Cloud hosting is a little more powerful and reliable than shared hosting, but still not quite as expensive as VPS hosting.
Unlike shared hosting where you share resources with other sites, you are assigned your own dedicated resources from a cloud server.
Again, some plans here say they provide “unlimited” bandwidth, but your site will be slowed if you start using a lot. Cloud hosting on BigRock is intended for small sites with relatively low levels of traffic.
There are 4 VPS hosting plans on BigRock, all of which are relatively cheap.
All of these plans come with a specific amount of disk space and bandwidth that your site can utilize per month. It’s easy to upgrade if you find that you need more as your site grows.
Something important to note is that cPanel is offered but at an additional cost.
BigRock’s plans, in general, give you the basics, but if you’d like any modern features you’ll need to pay extra.
BigRock Reviews by Our Community
Overall Rating from 37 Reviews by BigRock Customers
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Extra Features at Value
Many links to BigRock point to the “.in” version of their site. If you find yourself on that site, the prices might seem insane at first!
But the plans cost hundreds of rupees, not hundreds of dollars. The price in dollars will depend on the conversion rate at the time, but in general is pretty low. At this moment, 1 USD is equal to roughly 70 Rupees.
To give you a better idea, here is a breakdown of the fairly stable currency conversions for cost perspective:
|Indian Rupees (INR)||US Dollars (USD)|
|100 INR||1.47 USD|
|250 INR||3.67 USD|
|500 INR||7.36 USD|
|1000 INR||14.7 USD|
|5000 INR||73.45 USD|
There are a few features that are available on most of BigRock’s hosting packages.
Here are 5 which are included:
- Money-Back Guarantee
- SSL Certificates
- Dedicated IP Addresses
- Easy-Installs and App Support
BigRock offers a 100% risk-free, 30-day money back guarantee on all plans, even VPS hosting. Most other hosts don’t offer refunds on VPS plans.
On Cloud and VPS hosting, there’s a high degree of redundancy.
BigRock Rupee pricing.
In plain English, BigRock stores multiple copies of your website data on separate storage devices so that there’s essentially zero risks of ever losing it.
SSL Certificates and Dedicated IP Addresses
SSL certificates and a dedicated IP address are available on the cloud and VPS hosting plans, but you’ll need to pay an extra cost.
Most businesses should have these, so factor the price of them into your purchasing decision.
One nice aspect of BigRock’s SSL certificates is that their support team will install it for you, instead of you having to figure out how to configure it on your own.
Easy-Installs and App Support
Plenty of applications are included with most packages, along with control panels which allow simple installation. Having these is a great perk for anyone without significant development knowledge.
Apps range from easy-to-use file managers to handy resource analysis tools.
BigRock has a fully accessible knowledge base where users can quickly find answers to common issues.
The customer support phone line and live chat options are available 24/7.
Keep in mind that all EIG companies share the same support staff, so they typically don’t have specialized knowledge of BigRock, which can make for some frustrating experiences.
Knowledge Base and Resources
There’s also a basic knowledgebase available with hosting tutorials. It’s a bit tough to navigate, but the articles themselves are reasonably well written.
Anyhow, look at the bright side. Once you use your initiative to research something, it’s bound to stick with you. As comfortable as direct support can be, being resourceful grows you as a webmaster.
Uptime Guarantee and Payments
BigRock offers a 99.9% uptime guarantee, which is standard for low-cost hosts.
It means that your site could be down for up to 44 minutes per month. If that would cost you a significant amount of money, you should probably move to a more expensive and reliable host.
Payment and Billing
BigRock accepts a wide range of payment options. They take all major credit cards, PayPal, and even wire transfer for most countries.
You can choose to pay every 1, 2, 3, 5, or even 10 years. I’ve never seen another host that lets you pay for more than 3 years up front.
The reason you might want to choose a longer billing period is that the introductory rate (the cheap prices you see when you first sign up) only apply to the first billing period. Then the prices go up to “regular” rates.
Similar Hosting Providers
Some other hosting providers which could interest use are as follows.
SiteGround offers affordable hosting plans but has more advanced servers and features available. All plans come with free SSD space, CDN, and automatic backups. Plus their VPS and dedicated servers are great for medium to larger sites.
They also have their own trained staff for 24/7 customer support. You can see a detailed SiteGround review here.
A good alternative if all you’re looking for is a simple way to get a fast and reliable WordPress site running. All plans are managed, meaning they take care of the setup and maintenance for you.
The one big disadvantage is that it costs significantly more than BigRock. Here’s a look at WP Engine in more detail.
InMotion Hosting focuses on affordable hosting plans, best for small businesses based in the US. Their shared hosting plans come with many freebies, including SSDs, SSL certificates, a free domain, and cPanel.
If that sounds interesting, take a closer look at this InMotion Hosting review.
Pros and Cons of BigRock Hosting
BigRock does some things really well but has a few weaknesses as well.
Here are the biggest pros and cons in my opinion.
- Solid money-back guarantee: you have 30 days risk-free to try out BigRock on any plan.
- Many payment options: BigRock is one of the few hosts to accept wire transfers, and they also accept PayPal.
- 24-hour tech support: while the support may not be the highest quality always, it’s always available and can be a lifesaver.
- Affordable: BigRock’s plans are about as cheap as you’ll find when it comes to shared hosting and basic cloud hosting plans.
- The plans are bare bones: the reasons the prices are low is because you’re only paying for the essentials. Advanced features are either unavailable or an extra paid add-on (like SSL certificates).
- No modern speed features: no option for SSD disk space on shared or cloud plans. No CDN or other speed features available either.
- Some software is out of date: at the time of writing this, PHP 7.0 is the latest and recommended version for WordPress. BigRock offers PHP 5.4 on their specialized WordPress plan.
BigRock is among the class of hosts that offer basic needs for a low price. It’s great for hobby sites and can be good for small business sites as well.
If your biggest concern is affordability, BigRock should make the list.
If you need simple web building tools, they may miss the mark. Likewise, serious webmasters or companies with huge amounts of traffic may need to keep shopping.
Additional material by WhoIsHostingThis Team.
Most Popular BigRock Hosting Plans
|Starter WordPress||Starter Ecommerce||Starter Linux Hosting|
|Price||$2.29 / mo||$2.29 / mo||$2.39 / mo|
|Visit BigRock||Visit BigRock||Visit BigRock|
|Unlimited||Unlimited||$4.09 / mo Visit Host|
|Advanced Linux Hosting
|Unlimited||Unlimited||$4.29 / mo Visit Host|
|Business Linux Hosting
|Unlimited||Unlimited||$6.09 / mo Visit Host|
|Unlimited||Unlimited||$8.19 / mo Visit Host|
|Pro Linux Hosting
|Unlimited||Unlimited||$8.59 / mo Visit Host|
|Pro Windows Hosting
|Unlimited||Unlimited||$8.59 / mo Visit Host|
|Essential Windows Reseller
|10GB||200GB||$21.69 / mo Visit Host|
|Essential Linux Reseller
|40GB||800GB||$23.09 / mo Visit Host|
|Economy Windows Reseller
|25GB||500GB||$23.69 / mo Visit Host|
|Economy Linux Reseller
|50GB||1000GB||$24.69 / mo Visit Host|
BigRock Frequently Asked Questions
- What types of plans are offered?
A wide range of hosting products are offered. Shared hosting accounts are the most affordable and popular. Reseller accounts are also available. In addition, specialized hosting is offered for WordPress and other content management systems, as well as e-commerce specific hosting. Finally, if your needs exceed the resources offered by shared hosting, you can also upgrade to a virtual private server (VPS). In addition, standalone domain registration and email services are offered.
- What types of servers are offered?
If you select shared hosting you have the option of either a Linux server running CentOS or Windows servers powered by Windows Server 2008. VPS accounts include Linux servers with several OS options.
- What control panel is included with shared hosting accounts?
Linux server accounts include the popular cPanel control panel while Windows server accounts include Plesk.
- What programming languages can I use with my shared hosting account?
If you select a Linux server you can use PHP, Perl, Python, Ruby on Rails, and CGI. If you select a Windows server you can use PHP, ASP Classic, and ASP.NET.
- What type of relational database management system is supported?
All hosting accounts support MySQL databases. Windows hosting accounts can also optionally support MSSQL databases.
- Are unlimited bandwidth and disk space included?
With all but the most inexpensive plans, bandwidth and disk space are unlimited. However, keep in mind that this assumes normal usage. If you’re using more resources than BigRock thinks you should be you may find yourself running afoul of the terms of service and required to move to an upgraded plan, VPS, or another provider.
- Are email accounts included with a shared hosting account?
All shared hosting accounts include at least 200 email accounts. Upgraded accounts include unlimited email accounts. You can also purchase standalone email addresses without a hosting account using a domain name you own.
- Can I host more than one website from my hosting account?
Several different hosting plans are offered that support a different number of websites. With the most basic plan, you have the ability to host one website, and the top-tier plan supports unlimited websites. If you know you plan to host multiple sites be sure to select a plan that supports the number of sites you anticipate hosting.
- What one-click installation scripts are provided?
A robust commercial script library is included with every shared hosting account. On a Linux server you get Softaculous, and on a Windows server you get Application Marketplace. Both offer easy one-click installation of over 300 popular applications including WordPress, Drupal, Joomla, and many more.
- What type of customer support is included?
Phone, chat, and e-mail support is available 24 hours a day, 365 days a year. The geographic location of the support team is not listed online, but BigRock does say that it is “local”. If the issue cannot be resolved quickly a support ticket will be created and future action will be taken through the support ticketing and email system.
- Is a money back guarantee offered?
Yes, a 30-day money back guarantee is included with every new shared hosting account. However, we could not locate the details of this guarantee in the customer master agreement so if it’s an important factor for you be sure to contact customer service before making a purchase.
- Is BigRock an independent hosting provider?
BigRock is part of Directi, an Indian hosting organization. Directi was acquired by Endurance International Group in 2014, a large hosting organization that includes well-known brands such as BlueHost, HostGator, iPage, Mojo Marketplace, and more.
- Is an easy website builder offered?
Yes, but it’s not included by default in shared web hosting accounts. Instead, if you want to use the DIY Website Builder you need to select a Website plan. The DIY Website Builder includes over 175 templates and an easy drag-and-drop builder tool that will enable a beginner to build a website quickly.
- Can I use the DIY Website Builder plan to build a blog?
Yes, the DIY Website Builder does include an integrated blogging platform. While not as feature-rich and powerful as industry leaders such as WordPress and Drupal, it is nonetheless a serviceable blogging platform that will get you up and running quickly.
- What payment methods are accepted?
Visa, Mastercard, Discover, and American Express credit cards are accepted. PayPal is also accepted. Direct bank transfers and bank debit cards are accepted from many Indian banks as well. In addition, wire transfers are accepted.
- Can I get an SSL certificate for my site?
Three different secure sockets layer (SSL) certificate’s are offered through BigRock. In addition, a link is provided that walks you through the steps necessary to implement the certificate.
- Are automatic backups provided with my shared hosting account?
Manual backups using a backup wizard can be completed through your hosting account control panel. If you want automatic backups those are available as an add-on service from CodeGuard who will store backups of your website in the cloud.