Easily.co.uk In 2019: What Do Easily.co.uk Client Reviews Say?

Easily.co.uk Introduction

Easily.co.uk is a trading name of Easily Ltd, which is part of the NetNames group. Easily Ltd started out as EasyWebNames in 1999, and the company pioneered the concept of low-cost domains in the UK. It still prioritizes the sale of domain names on its website, and now offers a range of new gTLDs alongside the established .uk domains.

Today, Easily.co.uk has more than 100,000 customers in 150 countries. It still focuses on low-cost services, and emphasizes its UK presence in its marketing material. Its packages are aimed at personal and small business customers, and it focuses on simplicity and speed.

Easily.co.uk Hosting Plans

Easily.co.uk focuses on shared hosting, sitebuilders, and domain name registration. It offers little for medium or large businesses.

Three Linux shared hosting plans are available, alongside three Windows plans. All have caps on web space usage, but include unlimited bandwidth. The brand of control panel is not specified on its website hosting page.

WordPress is available on the Linux plans as a one-click installer package, but there are no dedicated WordPress plans. There are also no advertised VPS, cloud, or dedicated server packages.

Other web services include its E-shop Creator, and its search engine submission service.

Easily.co.uk Infrastructure

Easily.co.uk does not advertise the location of its datacenters. It does not provide any information about the facilities it uses, its networks, or its server hardware.

Easily.co.uk’s parent company, NetNames, does use a UK datacenter. However, there’s no information about whether this UK datacenter is the one where Easily.co.uk customers’ data is stored.

Easily.co.uk Reviews by Our Community

Overall Rating from 30 Reviews by Easily.co.uk Customers

Support
Quality
Features
Value

Most Helpful Reviews

Derek Tarrant avatar
Derek Tarrant chilternhundredsmorris.co.uk
Nov 14, 2018

Whoever has taken over the running of easily has totally destroyed it, websites suspended due to DNS total failure and no plan or timescale to resolve, despite intermittent email and phone responses after 1 month at least of being down. How does one of the most successful companies from late 1990’s get it swrong, thehe new web portal is also an unworkable disaster. Such a shame.

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Alan Dowling avatar
Alan Dowling amdow.com
Sep 25, 2018

The old Easily control panel was easy to use with lots of features. Since the ‘upgrade’ to the new control panel it is terrible. Half the functionality has gone; password changes fail to work and old passwords no longer work.

On-line support is non-existent. The ‘lost password’ should send an email but this never arrives. UK pricing for renewals is in US dollars and not GB pounds. If I knew how to, I would move all my domain names and email addresses to another provider but I think that would be too complicated.

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John De Quincey avatar
John De Quincey dequincey.co.uk
May 18, 2018

I have been with Easily for many years, the service was good and simple to use. Then came the new portal, and my domain has gone missing! 6 weeks without email or website, 2 tickets raised for the error to be fixed, and nothing. The new easily website is not easy to use, and does not work properly.

Some features do not work in Chrome but do in Explorer. If they are now incapable of producing a working website for themselves what hope do we have of our websites being hosted properly. Like others I have waited on the phone for over an hour and gave up. Time to move elsewhere.

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Matt Root avatar
Matt Root r66t.co.uk
Apr 18, 2018

Just had the worst week since Easily updated its portal. Passwords will not be recognised and there is Zero support. Just phoned and was on hold waiting to be answered for 1 hour 11 mins before I gave up.

Four email requests for support have been ignored and I am not happy! I have used Easily since 1999 but I would urge customers to avoid it like the plague!

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Kevin McCarthy avatar
Kevin McCarthy iteng.net
Jul 02, 2018

Currently 2/7/2018 @14:22 on my 7th call (>>30 minutes, so far, this time) to try and get my account/emails and web sites back…

…really pleasant staff, but:

1) account details were lost and then re-allocated to someone else – they have my phone number from 10 years back, despite the .co.uk portal having my current 1; reset password emails obviously go Awol, though the email address remains the same as 10 years ago.

2) the billing department does not have a phone number, so a tad difficult to prove that I am who I say that I am via billing records – ah, Domain services have just decided to take my word – which is quite scary in its own right – given the ID theft implications.

3) complaints cannot be registered, as they do not have a customer services team as such – good luck with trying to get compensation!

4) OK, a new .uk portal account has just been set up and they want me to register either my credit card or paypal details now, to take future payments – which was never mandatory in the past – I thanked the guy and politely stated that since I no longer trusted the company I would not be doing this and we called it a day, despite his attempts at stating that they held all details ‘securely’…

5) Checking back to the other portal pages and all of my web/emails services are missing – though he did say that if I did not give a payment option the account would not be fully set up – I have pre-paid for the domains for the next 5 years already and the email accounts are for at least 1 year each – i.e. it would be really great if this company would give me access to what I have already paid for, because I certainly will not be coming back upon expiration :-(

6) He had not heard of the appalling reviews across TrustPilot and the hosting review sites or the reports to ActionFraud, but he says that the information will be past on.

7) 1 of my email addresses has just come back online, though all of my old emails are now only accessible from the .co.uk JustMail portal…

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Jackie Gillbe avatar
Jackie Gillbe silverpennies.co.uk
Apr 18, 2018

After being with easily for 5 years, I suddenly found myself with a webshop that I was unable to access !!! I can’t see my orders, or make any changes, absolutely no access to the back office. I called support, spent over an hour on hold, only to be told that they had not transferred everything to the new portal.

They had "no idea if and when the problem would be fixed" although he did say that he "understood my frustration". !!! really ??? a business that I can’t access, orders I can’t see?

And he understands. I am now in the process of changing to a new host. It will take up to 4 weeks to get a new shop up and running properly.

Searching through the internet and looking at easily reviews, there is a rumor that they are going broke. It wouldn’t surprise me, they seem to be losing customers hand over fist. If you don’t look after your customers they will look elsewhere.

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Tom McKendrick avatar
Tom McKendrick tommckendrick.com
Apr 10, 2018

Dreadful service. Easily claimed to have migrated my account….signing on to it was a nightmare. No response to email asking for guidance.

I persisted and eventually via the old and new interface managed to change my password to gain access. The new interface is very poor. Trying to navigate the whole is a mystery.

Finding my account information took a lot of time …it’s basically of the poorest design. I will now transfer all my domains to another provider… a task I do not relish when I have wasted so many hours simply trying to sign in to access my information.

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Rob Burke avatar
Rob Burke inchworks.com
Jan 23, 2018

I have used Easily for more than 10 years, and they were cheap and reliable for me most of that time. I removed two websites from them last summer because they didn’t support LetsEncrypt free certificates, but I kept several domain names with them. They have just introduced their new portal, and it looks as if it might be a much-needed update to their offering.

However, so far it has been nothing but trouble. Firstly, the interface lacks the ability to manage domain web and email forwarding. Their support told me this is to be re-introduced "later".

That’s poor practice, but, if they had at least told me in advance, I wouldn’t have wasted time looking for it. Secondly, I turned of auto-renew for a domain I don’t need, due to renew in a couple of months. Since then I have been getting a daily payment request notification for the domain!

Payment isn’t even due yet. There are other minor problems – both Support links that I can see being broken, for example, and garbled notifications, that point to a serious lack of testing of the new portal. I don’t recommend them at present.

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John Tillisch avatar
John Tillisch parkhousecare.com
Apr 11, 2018

My wife has been without email for 4 days so far as Easily are migrating their system to another platform. When you eventually get through to support, they are unable to tell you when the migration will be completed and are not in control of the process as it has been given to a third party so they are not helpful. We have a number of email accounts with them for over 15 years but we will now be moving away from them as their customer support and attitude suck!!

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Daniel Morgan avatar
Daniel Morgan alittlebitofsomething.co.uk
Jul 23, 2014

I went with easily.co.uk purely for convenience, my client had his domains with them and had a limited budget so it made sense. There was some issues initially with FTP access, the one-click install hung and it took a few days to resolve, plus their control panel is incredibly limited and dated but the hosting itself isn’t that bad for the what they charge, the site seems pretty quick and the FTP isn’t slow by any means. Pros: Free-phone support, reasonable speeds and up-time, very cheap. Cons: Slow support response, very basic control panel

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Easily.co.uk Support

Customers of Easily.co.uk can access 24/7 help via email. Phone lines are only open between 9am and 5.30pm, and on weekdays only. There is a small amount of help material on its website, and an online ticketing system where customers can raise queries.

Easily.co.uk Money Back Guarantee / Cancellation Policy

Easily.co.uk offers a 30-day money-back guarantee on new purchases of shared hosting, E-shop, and its Website Creator plan. The guarantee is called the Easily 30-Day Promise, and it does not apply to renewals or upgrade orders.

You also cannot claim a refund for any domain names or search engine submissions.

If you cancel after the first 30 days have passed, you won’t be entitled to a refund. It’s still important to cancel your service if you don’t want it to renew.

Easily.co.uk Summary

Easily.co.uk is a well-established UK hosting company, but its range of packages is fairly narrow, and there’s little information about its infrastructure. UK customers are likely to be keen to know precisely where their data is stored, so it’s quite surprising that this information doesn’t seem to be provided.

If you want a shared hosting package or website builder, and you’re happy to use email support outside working hours, Easily.co.uk could be the right choice. For WordPress, there are probably better hosts that have more comprehensive features on offer.

Most Popular Easily.co.uk Hosting Plans

Linux Beginner Windows Beginner Linux Advanced
Disk Space 1GB 1GB 5GB
Bandwidth Unlimited Unlimited Unlimited
Price $3.50 / mo
Usual price: Get % off!
$5.04 / mo
Usual price: Get % off!
$7 / mo
Usual price: Get % off!
Visit Easily.co.uk Visit Easily.co.uk Visit Easily.co.uk
Plan Disk Space Bandwidth Price
Windows Advanced
Shared
5GB Unlimited $7 / mo Visit Host
Linux Professional
Shared
20GB Unlimited $12.60 / mo Visit Host
Windows Professional
Shared
20GB Unlimited $14 / mo Visit Host
More Plans +

Easily.co.uk Frequently Asked Questions

  • What hosting products does Easily support?

    Easily offers shared hosting only. They split this into email hosting, a few tiers of shared hosting, and some ecommerce-specific plans.

  • What sort of email solutions does Easily offer?

    They offer a range of email hosting solutions to cover everyone from an individual who just wants a personal email address all the way up to covering a small team. Their email plans work within email clients like MS Outlook.

  • Does Easily offer Windows and Linux hosting?

    Yes, all their shared plans are offered on both Windows and Linux servers.

  • What programming languages does Easily support?

    Their Linux servers support PHP and Perl. Their Windows servers also support APS, .NET framework, and Flash.

  • Does Easily support common applications like WordPress and shopping carts?

    It depends. All their Linux shared hosting plans come with one-click installs for WordPress , Joomla, and Drupal, but not a full suite of applications like those provided by Softaculous.

    Their Windows servers do not include any one-click installs.

  • Can I buy an SSL certificate through Easily?

    Yes. They offer the Geotrust Quick SSL for an additional cost.

  • Are backups available from Easily?

    Yes. They have daily backups included on all their shared hosting plans.

  • Does Easily offer an uptime guarantee?

    No they do not. Their terms of service make no mention of uptime, only stating that Easily will do their best to keep all sites up and running as much as possible.

  • Does Easily offer a money-back guarantee?

    Yes. They offer a 30-day money-back guarantee where they’ll refund the cost of your purchase in the first 30 days.

  • Will my renewal price spike with Easily?

    Not really. There will be a small increase as a result of the cost of the domain name but that’s it.

  • What sort of billing cycle does Easily use? How can I pay?

    They bill annually for all their policies and customers can pay with major credit cards only.

  • Does Easily offer discounts for extended contracts?

    No. Their prices are the same and they only offer annual terms; there is no option to sign anything more than a 12 month contract.

  • What sort of support does Easily offer?

    They have UK-based phone, live chat, and email support. This is only provided during business hours though, not 24/7. They also have a knowledgebase and ticketing system.

  • What sort of control panel access does Easily offer?

    They offer control panel access but they’re not clear about how. Contact customer service for more information.

  • Will Easily help my migrate my site and my domain?

    Yes. They have a domain migration tool that will help you move from your current domain.

    Although they don’t offer any support for website migration, they may offer cpanel to cpanel migration help. Contact customer support for more information.

  • What domain services are available with Easily?

    They offer domain registration and subdomain management and will transfer you for free. They’ll also cover you for any time left on your existing domain before you clock over to registering with them. They also offer lots of gTLDs.

  • What are gTLDs?

    gTLDs are generic Top Level Domains, which go far beyond more common gTLDs like .com and .org. Easily has lots of gTLDs available including .London, .website, .international, and .xzy.

  • Does Easily have a website builder?

    Yes they do. They offer a range of shared hosting packages that include their proprietary website builder and templates, along with other beginner website builder tools.

  • What does Easily mean by unlimited bandwidth?

    While their storage for all plans is capped, Easily does offer unlimited bandwidth. However, like other companies’ “unlimited” offering, it’s not truly unlimited.

    If you violate their acceptable use policy, then your site will be cut off. Then, if your site legitimately starts using high levels of bandwidth legally, Easily still reserves the right to cut you off or charge you for the additional usage.

    However, the limit is so high that it is a struggle to get there legitimately, so for most users it is effectively unlimited.

  • Does Easily offer any marketing support?

    Yes, some. Customers can opt to have their site submitted automatically to 400+ search engines for the SEO benefit. Easily charges an additional fee for this service. They also offer marketing ad credits with some shared hosting and ecommerce plans.

Claire Broadley

About Claire Broadley

Claire has been creating websites for over 20 years and has been using WordPress for over ten. She is an expert in web hosting, design, HTML, and more. She lives with her husband and son in the United Kingdom.

Connect with Claire

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