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Fat Cow.com In 2018: How Would Fat Cow.com Clients Review Them?

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Last Updated Dec 26, 2017Add your review

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Fat Cow.com Features

  • Free '.com' domain
  • Powered by renewable energy
  • 24/7 technical support
  • 99.9% uptime guarantee
  • WordPress integration
  • Money-back guarantee

Fat Cow.com: Why Buy Hosting From Them?

  • Over 200,000 websites being hosted worldwide.
Fat Cow.com logo fatcow.com
Location:USA
Founded:1998

Is FatCow the Right Hosting Company for You?

FatCow is a common hosting recommendation for beginners and small businesses looking for cheap web hosting.

FatCow Review

It's a strange company name, but a well-known one that's been around for a long time.

I've spent a great deal of time testing out and researching what FatCow has to offer in order to write this review. There's good and bad parts to their services, and I break down the most important parts in simple terms throughout this review.

A Brief Introduction to FatCow

FatCow has been around since 1998, essentially the very start.

It's grown over time by focusing on one thing: simplicity.

Simplicity

FatCow doesn't have the most modern site, or cutting edge hosting technology. However, their plans are simple to understand and choose from, and you get inexpensive, relatively easy to use hosting.

All these things together make it well suited for simple websites. That's why FatCow specifically targets small businesses and beginner web developers in their messaging.

Features

FatCow offers most of the standard hosting features. But here are some of the most important ones:

FatCow Feature Description
Green datacenter Reduced energy usage
Backups Can be used to restore site in case of problem
Control panel Used to manage website
sitebuilder Create websites without coding
E-commerce Buy and sell products on your website

Green Hosting, Kinda

You might not be aware of it, but the datacenters that hosting companies use consume an immense amount of energy.

They're filled with racks and racks of servers running continuously.

Wind Energy, Kinda

FatCow is one of the few growing number of companies that has taken steps to reduce their impact on their environment.

This followed suggestions by their own employees, which reflects on their company culture.

FatCow is 100% wind energy powered.

Energy Certificates

This doesn't mean they have wind turbines that supply their power.

Instead, it means that they purchase Renewable Energy Certificates with the intent to offset their energy usage.

It's a nice thing they've done, that puts them ahead of most other hosting companies. They haven't gone quite as far as a select few companies who have upgraded to energy-saving equipment and business practices, but it's a good start.

Green Site Badge

If being environmentally friendly is relevant to your business, you can put a small green badge somewhere on your website if you host it on FatCow.

FatCow green website badges
FatCow green website badges
screenshot via WhoIsHostingThis

Tailored for Small and Medium Sized Businesses

If you've looked at any hosting sites and immediately got overwhelmed because they have so many plans with different names, you'll have a bit more luck with FatCow.

While they have added a few higher end plans, the core hosting services are still simple.

Besides simplicity, there're a few other features that FatCow offers on all their plans that make it well suited for small and even medium sized businesses.

Backing Up Your Site

Making changes or upgrades to websites can be scary. It's possible to take your site offline or even destroy it with a single click.

That's why backups are a must for all sites but especially business websites where going down can cost you revenue.

Backup and Restore Is Easy at FatCow

On all FatCow plans, you get free, automatic daily server backups. If something goes wrong, you contact support and ask them to fix it for you.

But there is one important thing to remember: restoring the state of a server will roll back all your sites on that server, not just the one affected by your change. Also, if you have a very busy site, you will lose the material you added since the backup.

Manual Backups

Using your control panel, you can also manually create backups with just a few clicks. You should do this once in a while to have a local copy of your website.

What's more, if you are doing something complicated, like adding an e-commerce part to your site, it's a good idea to make your own backup right before you do.

"Pro" Backup Plan

Finally, if your website changes a lot throughout the day for whatever reason, you might want to invest in a better backup service.

You can purchase an inexpensive "pro" backup plan, which gives you more frequent automatic backups.

Free daily backups are generated on all plans. You can also manually create backups and restore them through your control panel. You can purchase an inexpensive pro plan for more frequent automatic backups for each of your sites individually.

Sell Products With E-Commerce Features

Creating your own e-commerce store would be extremely time consuming, even if you were an uber-coder. And time is money. That time can be be much better spent.

FatCow's E-Commerce Solution

FatCow provides all the essential features you need, for a low cost or free. This includes:

  1. Adding a shopping cart to your site
  2. Accepting payment through PayPal
  3. Creating coupon codes
  4. Accepting credit cards
  5. Creating "catalog" pages with your products.

FatCow's Two E-Commerce Applications

In particular, there are two complete e-commerce applications that you can install on any of your sites from your control panel.

Ecwid

The first is Ecwid which you can demo right here.

It can be installed on any site by inserting a small piece of code. There are plugins to make it even easier (no need to touch code) for all the major content management systems (CMSs).

Ecwid has a ton of features, including all those listed above.

FatCow Ecwid
FatCow Ecwid screenshot via WhoIsHostingThis

You can use it to create product pages, shopping carts, accept payments, and more.

ShopSite

Alternatively, you can use ShopSite, which is a very similar service.

You can demo ShopSite here.

Either E-Commerce System Should Work Well for You

It doesn't matter which one you pick, they'll both work well for selling products. Expect to spend a small amount of time learning the system if you do install either.

Note that these are applications that integrate with your FatCow website. They aren't full standalone products.

FatCow Can Build Your Site As Well As Host It

While budget is a common reason for choosing FatCow, it may not be an issue for you.

If so, know that you can get help from professional developers and designers that are associated with FatCow.

They can do anything from setting up your online store, to designing your logo, to maintaining your website.

If you need the help, ask them about it when you are signing up for hosting. Just a warning, this sort of work is never cheap, which is why most FatCow customers won't use it except as a last resort.

The Website Builder Provided by FatCow

If you want to get a website up and running, and make it as easy as possible, use a sitebuilder.

What Is a Sitebuilder?

A sitebuilder is a simple drag and drop editor that lets you make edits to your website's content just like you would in a text document. No coding is ever needed, and little technical skills are required.

FatCow Has Two Sitebuilders

There are actually two sitebuilders provided in every FatCow account.

One was developed by FatCow themselves, while the other is an integration of a third-party sitebuilder (Weebly).

Details About the in-House Sitebuilder

There's a few things about the sitebuilder developed by FatCow that you should know:

  • You'll need to pay an extra fee for e-commerce functionality
  • It comes with a variety of mobile-friendly themes
  • You can create a blog with it.

Alternatives

If you're planning to create a blog with many posts, or just long posts, you're almost always better off going with a CMS like WordPress. This advice applies to all sitebuilders that I've seen, not just this one.

Weebly vs FatCow

I would not recommend using the FatCow sitebuilder. Instead, I'd recommend using the Weebly sitebuilder that you can also access in your control panel.

The FatCow sitebuilder isn't bad, but it's a secondary product for them. They focus almost all their time and energy on their hosting services.

But Weebly is a sitebuilder, it's what they focus all their time on. I've used the Weebly sitebuilder extensively, and it's great. It comes with more features built-in for free, has a better UI, and more themes available.

FatCow Edit Weebly Text
FatCow editing Weebly text screenshot via WhoIsHostingThis

So it's not that FatCow's sitebuilder is bad, Weebly's is just one of the best there is anywhere.

FatCow Shared Hosting

Shared hosting is what FatCow is known for.

It's cheap because you share the cost (and resources) of a server with many other customers.

The Two Shared Plans

On the website, there are 2 names for shared hosting plans:

  • The Original FatCow Plan
  • WP Hosting.

The Original FatCow Plan

The original FatCow plan comes with a wide variety of features.

Most notably, you are given unlimited disk space, bandwidth, and domains.

Before you get too excited, this doesn't mean that you can host a million large sites on a single FatCow web host plan.

"Unlimited"

When a host says "unlimited" resources, it really means "a reasonable amount that is more than most sites will need."

If you're just building a handful of simple sites, you aren't likely to have an issue.

However, if you're building several large sites on one of these hosting plans, your sites will either load very slowly, or not at all in some cases.

The original FatCow plan also comes with other perks that I'll get to later.

WP Hosting

You can create WordPress sites using the original FatCow plan.

However, there are 2 other plans under "WordPress hosting" that are specifically designed to help WordPress users. Depending on the one you pick, it can be even cheaper than the plan above.

You get all the same basics: unlimited bandwidth, disk space, and domains.

Plan Differences

There's a few important differences between the plans:

  • Customized control panel
  • Pre-installed themes and plugins
  • "Super speed"
  • Security features
  • Specialized Support.

Customized control panel

Your options will all be WordPress specific now.

So if you only want part of your website to be WordPress, stick with the FatCow plan.

Pre-installed themes and plugins

W3 Total Cache and Jetpack come installed in any new site for convenience.

Since these are plugins that pretty much all WordPress users depend on, this is really helpful.

"Super speed"

Your sites are placed on servers with more space.

In addition, you get access to a content delivery network (CDN), and extra caching for more speed

Security Features

This feature is only available on the higher tier plan, but given its importance, it's worth paying for.

Your site will be monitored for security issues (which WordPress is hardly immune to). Additionally, a firewall protects your sites from most spam and other security issues

Specialized Support

This also only comes with the higher tier plan.

You get access to a specific support team that specialize in WordPress hosting on FatCow. You're likely to find this extremely helpful.

There's No Question if WordPress Is Your Thing

If you know all your sites are going to be WordPress sites, it makes sense to pick one of these 2 plans.

What If Your Website Needs More Power?

I mentioned above that if your sites need too much bandwidth or disk space, they'll slow down or not load at all. That's a big problem.

Old Options

In the past, FatCow only had shared hosting plans, so you'd have to buy more hosting accounts or migrate to a different host.

More Plans

Now, FatCow has a few higher tiered plans with more power.

They are significantly more expensive than the shared plans, but still cheaper compared to most similar plans that competitors offer.

I won't go into too much detail, but I'll give you a quick overview.

VPS Plans

There are two options, the first of which is virtual private server (VPS) hosting.

Dedicated Resources

You're still sharing a server with other customers, but you have a large amount of space and resources partitioned off just for your sites.

Managed Support

On top of more power, you also get fully managed support. This means that FatCow's support team will help ensure that your site is protected from security threats, and that you'll get faster help with any website issues.

Dedicated Server Plans

If your site gets really big, you might need even more power and control over your resources. That's when you'd upgrade to the second option, a dedicated server hosting account.

Dedicated hosting gives you your own private servers that you have nearly full control of. The vast majority of sites will never need this.

The Central Control Panel

No matter which hosting account you sign up on, you'll get access to a customized vDeck control panel.

It's a simple hosting control panel, but has all the essentials you need.

There are a few main sections of tools and options.

Website Tools

The website tools section allows you to pick how you'll build your website(s).

First, there are the two sitebuilders. The FatCow sitebuilder is called "WebsiteBuilder," while Weebly is the other option.

Both e-commerce store options, Ecwid and ShopSite are also available.

Mojo Marketplace

If you'd like to install a CMS (other than WordPress) or forum, you'll need to use the link to Mojo Marketplace.

Mojo Marketplace includes simple installation scripts for a ton of popular software.

FatCow One click installs
FatCow one click installs screenshot via WhoIsHostingThis

You pick a CMS, select the site on your hosting account to install it on, and you're done.

Email Service

Each host package comes with FatCow email.

You can create custom email addresses to any of your domains (e.g. [email protected]).

Then, you can login to any individual account, which is powered by Roundcube.

FatCow Roundcube email
Roundcube email screenshot via WhoIsHostingThis

Roundcube is an open source email client with a simple, but modern design.

Google Integrations

There's a small section just for Google tools.

FatCow Google integrations
FatCow Google integrations screenshot via WhoIsHostingThis

First, you can easily link up your hosting account with your Google Analytics account.

Google Apps

You can also purchase integrations for most Google tools. The most popular one is Gmail, which allows you to access your email accounts through your regular Gmail account.

Whether or not the monthly fee is worth it is up to you.

Customer Support

All customers receive support from the "Moo Crew," available 24 hours a day, 7 days a week.

You can get support through phone or live chat.

Quality Support

Every time I've used either option, someone quickly responds, and answers have been useful. While your experience may vary, I don't have any complaints there, and the availability is great.

FatCow Documentation

The other side of support is documentation.

FatCow splits this into two main sections.

Knowledgebase

The main one is the knowledgebase, which is quite good overall. It's well organized, and support guides have clear steps, and often images. I do think it could use more guides in certain topics, but it's a solid foundation as it is.

FatCow knowledgebase
FatCow Knowledgebase screenshot via WhoIsHostingThis

User Guide

The other help section is the "user guide." This contains some video tutorials on how accomplish different objectives using your control panel. There's quite a bit of overlap, and also many links to just the homepage of the knowledgebase.

I think they could be combined into one single knowledgebase, and it'd be more useful.

Is Uptime Important to You?

Uptime is a measurement of what percent of time a host's websites have been available during any time period.

It's pretty important that your site is up and running as much as possible.

Uptime Guarantee

The minimum "standard" in the industry is 99.9%. That sounds really high, but an uptime of 99.9% for a month still results in 43 minutes and 12 seconds downtime. The best high performance hosts have uptimes of over 99.99%.

Something that's concerning is that FatCow has no uptime guarantee, and barely any mention of uptime on their website. I've researched many businesses for host reviews, and this does not happen often because uptime is important.

Pingdom

We've measured our own uptime results on FatCow using Pingdom to get a sense of what to expect.

The results so far have showed that the uptime was above 99.9%. The uptime is about as good as you'd hope for on a low cost host like FatCow, so no complaints here.

FatCow's Main Appeal — Pricing

As I've casually mentioned, FatCow is one of the cheapest hosts you'll find on the web.

Introductory Rate

On the shared hosting plans, you can get a introductory rate that is absurdly cheap. This can be misleading, because it's only for the first term.

After this first term, the plan will be renewed at a standard rate. It's still affordable and competitive, but not incredibly cheap anymore.

There are a few other perks that FatCow gives new customers that help offset any increased costs down the line.

Get a Free Domain Name

You can register domain names right through your control panel.

The "domain central" section of your cPanel allows you to both manage your current domain names, and add new ones.

FatCow Domain Central
FatCow domain central screenshot via WhoIsHostingThis

All hosting plans come with one free domain name. Of course, this has to be a domain name that is available.

Get Free Advertising Credits

This really ties in with the small business focus that FatCow has.

Again in your control panel, you can access the following small business perks:

  • $100 in advertising credits for Google Adwords
  • $100 in advertising credits for Bing
  • A free yellowpages.com listing
  • A free toll-free phone number if you're in the U.S.

If you visit FatCow using our special link, you'll ensure that you get the lowest prices on every plan possible.

Is FatCow the Best Web Hosting For You?

Putting all this information together, I think FatCow is a good hosting option for small businesses and beginners with small, simple sites.

The low cost, free perks, and simple plans make FatCow easy to use even if you don't have much experience with hosting websites.

If you want to build larger sites, or have a lot of traffic, I'd suggest going with a more reliable and higher performance host.

Behind The Scenes

Even though a CMS is often enough by itself to manage all the content in your hosting account, sometimes you need to upload or download a custom file.

You can either login through an FTP client, but it's simpler to just use the "file manager" that's included in your control panel's website tools section.

When you click that, you'll see a small browser window show up on the page:

FatCow File Manager
FatCow file manager screenshot via WhoIsHostingThis

It looks similar to a folder that you'd browse normally on your computer.

You can click folders to navigate inside them, and click on any individual file to have the option to copy or download them.

Customer Support

I've mainly used the live chat support on FatCow. Someone has always answered the chat within a few minutes at the most, and responses are all quick and clear.

If You Like This Host...

If you're looking for other hosting options aimed specifically at small businesses, give Yahoo Small Businesshosting a consideration.

If you're looking for a little more hands-on support and more support documentation, check out InMotion Hosting.

Frequently Asked Questions

Does FatCow offer SSL certificates for websites?

SSL certificates are not included as a default features. However, you can purchase them.

Considering that many hosts offer SSL certificates for free (using Let's Encrypt), an expensive yearly fee is a significant drawback to FatCow.

I've heard that FatCow and iPage are the same host, is that true?

FatCow and iPage are two of the many hosting businesses owned by Endurance International Group (EIG).

There's nothing else connecting them other than that. They have their own unique services and infrastructure.

Uptime and Response Time

According to Pingdom, FatCow had a response time of 100% and an average response time of 387 milliseconds for the month of November, 2017, the earliest stats we have available.

FatCow Quick Overview

This overview of FatCow offerings will make it easy to compare them with other hosts.

Specializations

  1. Built for beginners
  2. Price.

Because FatCow is built for beginners, you won't get overwhelmed by too many choices or technical language. There's a core set of features to help you build any type of simple site you want.

The pricing is competitive with any other host. What's more, the introductory rate for the first year is as cheap as you'll find anywhere.

Migration Policy

No migration policy

Quality of Support Material

Good. Well organized, and decent number of articles in each category, with clear steps and often images.

Control Panel

Custom control panel built on vDeck.

Available Datacenters

Two datacenters both located in the Boston, MA area. No choice in datacenter.

Money-back Guarantee Or Trial Period

30-day money back guarantee.

Lowest Price For Shared Hosting Or Other Cheapest Plan

$3.75/month for introductory pricing period on WP Starter plan.

Backup Policy

Free daily backups are generated on all plans. You can also manually create backups and restore them through your control panel. You can purchase inexpensive pro plan for more frequent automatic backups.

Sitebuilder Included?

Weebly sitebuilder is built-in.

PCI Compliant?

All SSL Certificate plans (separate fee from hosting) are fully PCI compliant.

Do Any Big Brands Use This Host?

No.

Last updated: 2018-01-11

138 Reviews of Fat Cow.com By Our Users

2.5 stars
Support
1 stars
Features
3 stars
Uptime
4 stars
Value
1 stars

Was this review helpful? Yes | No

My review focuses on the policy of support for Fatcow. They outsource to the Philippines for support so hmm, say when something happens to delete some files on Your Site and you try to find out why, you will have to be authenticated each time you try to Chat with someone or call in. You can not just ask a general question to their Chat advisors.

You Must give a username and domain that you have with them. SO if you head to work, and try to pull up a chat session while you have some free time on your hands and you do NOT have credit card info or the security question answer, you are in for a LOT of head banging against the wall. But it gets better, because Once you are authenticated, you will find that after a certain amount of time, they will start repeating themselves with their copy and paste scripts that they are giving you for answers.

When you try to ask certain questions, they do not understand, so they see a key word and latch onto it and then They will try to steer the question and answer in that direction. It all makes for a Very frustrating experience if things go wrong. I know what you are thinking, YOU the reader will simply ask for a supervisor or a level 2.

Well you are Wrong! You can ask for a supervisor or level 2 but those are Specialists and supervisors are somehow, Always on the phone or in a meeting and they are not available to assist you. Specialists only seem to live in e-mail and chat, but not chat with customers.

Specialists will apparently chat Only with the level 1 tech support people. Specialists will NOT contact outside customers, only internal chatting... Go ahead and try to get a supervisor on the phone.

You will be placed on hold several times and then it seems that at least for me, Twice I was told that a supervisor would call me back. Currently, I am waiting for a supervisor to call me back, but the first time no supervisor called me. Personally speaking, I hate it when you can not speak to an American about a problem.

When you are looking for answers you will have to settle for getting answers that are kind of similar to maybe what you asked. But you will have no choice but to settle for those inaccurate answers if you go with Fat cow. My overall opinion of this company after dealing with their support they get 2 stars out of 5. I would have given them a 1 star if their software interface really sucked and 0 stars if I ended up slamming down the phone at any time, which I almost did, but those people on the other end of the phone, they Really want their jobs because they will take a large amount of heat and not flinch at all.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I have never had so much trouble getting a website up and running. I needed a Joomla template and they state they support Joomla. I went through their marketplace in order to buy my template.

I paid the extra money they wanted to set up the template which they were unable to do unless I switched to wordpress. I am in the process of trying to get my money back and it looks like they will not be refunding me 100% of it. I have been with them for almost a week, I have had several support tickets,and I have not received anything I paid for.

I had their support number auto disconnect me. It takes forever to chat with someone and when they do get on and you say hello, it takes two minutes or more for them to respond. I will never use them again. I love that they are green, but they really suck.

 
2 stars
Support
1 stars
Features
2 stars
Uptime
2 stars
Value
3 stars

Was this review helpful? Yes | No

Been with Fatcow for 3 years now and about every month there is a technical issue that alter the website. Spent countless days fixing those issues by myself as the support guys are clueless (I think they managed to help me out like twice out of 30 issue). It's too bad because otherwise it would be good but it seems they are doing ongoing work on the Weebly builder which creates all sorts of problems. I don't even want to think about all the customers I must have lost because of amateur-looking webiste when these issues occur....

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

This has got to be the worst hosting company ever. I've just been on their system trying to install SSL certificate security, only to discover that they only allow certificates purchased through them (at seriously inflated prices!) to be used. I have never come across this with any other host. Stay clear of FatCow!

 
3.5 stars
Support
4 stars
Features
3 stars
Uptime
3 stars
Value
4 stars

Was this review helpful? Yes | No

I have used Fatcow.com for my business since day one and honestly

could not think of any better company! Love it. But now their

customer service are not good and Technical support is very bad to

help. I currently use LiveMNC.com for my 8GB Virtual Private

Server hosting and it is able to keep up with the demands of multiple

self-hosted applications without breaking a sweat.

 
2 stars
Support
1 stars
Features
3 stars
Uptime
3 stars
Value
1 stars

Was this review helpful? Yes | No

I transferred my domain to Web.com (Network Solutions) in July 2013. Yet Fat Cow continued to bill be annual renewals until I finally woke up this cycle. I called customer support and they first told me they had no record of my account -- I needed to dispute the charge with my credit card company.

Then Fat Cow challenged my dispute saying I had an agreement that let them charge me even though the credit card had expired, my address was out of date and I was receiving no service. My subsequent attempt to call them was handled rudely.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I hope you read this before you get Fat Cow or iPage, as they are the same company. You get what you pay for, and cheap hosting means chaos. I have been with them over 5 years.

They have went from bad to worse. Their reps are friendly and try to help, but they do not have the means. The account is serviced from Arizona or New Mexico area, but the tech support is most likely outsourced to another country.

One rep tells you one thing, another tells you something else. I have had website crashes, site attacks (so bad they finally got sick of the wordpress attacks and gave away free basic sitelock protection to all the customers) downtime, and horrible experiences. It has taken about 10 calls, 3 supervisors, 8 hours of my time to get one thing straight.

The latest issue is with their SSL certificates. As you may or may not know, Google wants everyone to have the almighty padlock, even if you just have a blog. So this means bloggers who have their own websites (Wordpress, Joomla, Sitebuilders, etc) must pay for the SSL certificate.

Fat Cow makes you pay via them. When you install it however, it doesn't always give you the padlock, so you have to call and call and find out why. Their supervisors tell you to pay $50 to get Your Site redirected, when in fact you are paying for hosting and paying for an SSL.

They claim it's a coding issue. Wordpress users all you need to do is download a SSL redirect and problem solved. Fat Cow won't tell you that.

They just want your money. Twitter, their own Facebook is loaded with how horrible the customer service is. I am so sorry I chose them.

I really think you should go with another carrier. They don't even offer a CPanel on this basic plan so that for 3 years at $250xx you can't even get a developer to help you if you pay someone---kind of funny they have "solutions " for everything at a cost. It's like the cable company, a big upsell monopoly.

Don't use them. Save your money!

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Within 48 hours of purchasing a domain and web hosting from FatCow for my at-home business, I was getting emails and text messages about setting up a website, creating a logo, marketing my business, etc. Even though I bought privacy protection to prevent this kind of invasion of my privacy, FatCow obviously thought it was okay to sell my contact information as quickly as they could. I'll be changing to a different webhost and registrar as quickly as I can.

I've not had this problem with GoDaddy or BlueHost. I took over a website which is hosted by FatCow, so thought I would try it for my own new site. Big mistake, apparently.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Fat Cow Sucks because they jack up the price when it comes to renew and even if they have an expired card showing in your account, they are still somehow able to charge you. If you dispute the charge, they suspend everything Even though you paid in full up until the time it is set to expire. They don't care - so basically they take away your account even though it has been paid for. It's disgusting.

 
1.5 stars
Support
1 stars
Features
2 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Recently an email account hosted at fatcow started bouncing mail, we deleted some of the users mail (even though the account showed the box was at 30% capacity) and the account started processing mail again. However 48 hours later, the account was again bouncing mail. I attempted to contact support and posted the bounce message asking that a trouble ticket was entered for the account.

No response 24 hours later. We again deleted some mail and the account started processing mail. I contacted support and stated the account was at 29% capacity and bouncing mail.

They required bounce messages to open a trouble ticket. I contacted multiple people to request bounce messages. Support was unable to figure out the issue so they contacted the next tier of support as I waited online.

After 8 min someone figured out that the account had reached the 10k message limit, this is to say it had more than 10k email messages even though the box size was at 29% capacity. I needed to immediately upgrade to a larger account so the box could hold more email. I stated that didn't make sense, I purchased boxes by size, not by number of emails.

They said there was no option but to upgrade. I am now moving my server to a different host. Fatcow processes mail slowly (5-10 min for messages to arrive at times) the premium spam filtering is poor ($9.95 a year) and the try to nickel and dime you for every little thing - like the number of emails in your box not the capacity, which is just silly. I don't recommend you use fatcow, look for another provider with less cow and more customer service.

 
2 stars
Support
1 stars
Features
3 stars
Uptime
3 stars
Value
1 stars

Was this review helpful? Yes | No

So at first fatcow was not bad. They have an easy way to set up wordpress and vdeck has its advantages over the typical cpanel, vdeck is simpler to use and sometimes faster. I paid extra for the wordpress support team and at first they were great.

However, that changed over the last few months. Now when I call the wordpress support team, they still send me to the level 1 techs, even though I paid extra. When I ask for them to connect me to the higher support, they sometimes refuse.

Even the better support has gone way down. Once guy fixed something on my site, but left all the plugins disables, which made my site basically unusable! There backup and restore options don't work (I've tried using it and it simply does not do anything, even with support of the phone we could not get my old backup to load.) Overall, they sucked me in and then turned on me, I'll never be giving them another dime of my money and I hope you don't either!

 
3 stars
Support
2 stars
Features
5 stars
Uptime
3 stars
Value
1 stars

Was this review helpful? Yes | No

Having used FatCow for 5 years, I've just had my renewal price doubled! That's $155.00 a year now and although throughout the 5 years I've had very issues, the price is simply not worth it. I held 3 accounts personally and several more through recommendations, it's simply not acceptable to raise price so considerably.

Feature wise; FatCow has hosted Magento, WordPress and all sorts of odd files and projects I've worked on with little to no hassle. Connection time can be a little slow at the best of times but certainly not an issue worth worrying about. My advice, join for a year at the lovely $49 mark, then cancel.

Using an FTP client is easy and all your files can be moved from one server to another relatively easily. MySQL database can be exported and back ups taken to or you can spend an hour waiting for support on Live Chat to try and get your renewal price down!

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Fat Cow.com sucks. Here is why. I've bought domain names through them and have hosted with them for over six years.

I have had very minimal contact with sales and tech support during the length of the relationship, until pretty recently. When it really mattered, their customer service (in US and overseas) have both failed to provide 1. resolution to the issue (now more than one), 2.

timely response to support tickets, 3. promise resolution time of 24-48 hours and a week later the issue (again, now more than one) have still to be resolved, 4. very unapologetic - which actually goes a heck of a long way for someone that has been a customer of theirs for the length of time I have.

I am beyond disappointed. In good faith, I would Never recommend them to Anyone due to the poor customer service, lack of follow-through, have not fulfilled their stated timeframe and did not provide a reason or apology, and has now compounded the issue.

 
4 stars
Support
4 stars
Features
4 stars
Uptime
4 stars
Value
4 stars

Was this review helpful? Yes | No

Fatcow is a fine host for the amount of money they charge, which is more or less the same as all the shared hosts. I really liked that when they made mistakes, they gave me a nice amount of free hosting. You might have to wait on the phone for a while to talk to them, but only godaddy is really good about that. I wish they would not charge extra for CDN and since they are on vdeck I was not able to use cron jobs, but otherwise they are a fine choise, especially to someone new that might have trouble with cpanel.

 
3.5 stars
Support
2 stars
Features
4 stars
Uptime
4 stars
Value
3 stars

Was this review helpful? Yes | No

Fatcow seems to deliver an inconsistent customer experience. Some of my sites work well there, and other don't. I rated the Support on the low end because more often than not, my issues were not immediately solved, and Fatcow support people use canned responses for issues that need specialized explanations.

So when I asked for an explanation on why a certain Wordpress site keeps breaking everytime I upload a theme, they ignored my issue and the ticket is unresolved until now (2 days later). I'm using these same themes on other accounts in Fatcow so I don't understand why they would suddenly tell me, "The problem is with the [theme]. Please contact your service-provider for troubleshooting."

This is the same theme that works in another Fatcow account.

They could check my settings in case there's a glitch there, but they won't. Very disappointed. The Customer Support was the dealbreaker, and now I want to move all of my accounts from Fatcow to SiteGround, where there's better Customer Support.

Generally, the features are good for anyone who knows what they're doing. But for beginners who don't know how to hardcode websites, troubleshooting websites is nasty business and will take too much time. I'd rather pay for better service than waste time.

 
4 stars
Support
3 stars
Features
5 stars
Uptime
3 stars
Value
4 stars

Was this review helpful? Yes | No

Good (not great) for beginners
I have been using FatCow for over a year, selected it for being cheap and running 100% on wind power. Email servers were very important for me and was not satisfied by the uptime - speed of connection, redirected key mails to gmail. The initial price was very good, but valid only for one year, It is on the fine print, after one year at USD 49, renewal was USD 134, No way.

Started to research again (here at whoishostingthis), price difference was really important, not on a monthly basis but the total upfront charge, most USD3,95/month offers required an initial purchase of 36 months, and several of those allow only one site per account. As a result, went back to the not-so-bad, green-enough, FatCow. registered (free) another domain and started a new account for USD 49, will stay another year.

My requirements are low, do not expect thousands of visitors, I'm not that geeky to understand all the features, but I like to have multiple sites and pages to experiment. Thanks you guys for making the decision faster.

 
4.5 stars
Support
3 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I hosted my domain "bezoka.com" for 3 months with FatCow, they have great features, their control panel is awesome. Prices you can't find as great anywhere else. Only problem with the company is their support lacks commitment.

They slow at replying to tickets and sometimes they just don't listed. Other wise, they are not to bad, I might recommend to others.

 
2.5 stars
Support
1 stars
Features
3 stars
Uptime
4 stars
Value
2 stars

Was this review helpful? Yes | No

OK, once again I tried to contact Fat Cow about a problem. They fixed the problem but they couldn't tell me why, just said must have been my fault. Are they using overseas 'help'?

that seems to be their answer to everything, it is your fault. So, I get done and they want me to fill out a survey. Guess what, I can't mark bad things, it won't accept the survey.

I tried calling them but of course you can't get anybody on the phone, I suspect if they told you when the 'next' (if there is more than one, or even one) technician would be available it would have a month, day and year as part of the recording. I have never been happy with their support. If you want a site where you don't need support and can wing it on your own, than this one might work out for you.

I moved here from go daddy who had a critical problem and again I couldn't get anybody to look at the problem. At least the site works on FacCow.

 
4.5 stars
Support
4 stars
Features
4 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

Fatcow rocks for me as I got hosting for two years with huge discount. Overall good for the price I paid for it. Used hosting for 2 years till now & no problem for me.

Once got a malware problem & they fixed as soon as contacted support. Sometimes there is some down time of hosting. They have different style control panel for hosting. But I like it the way it is.

 
1.5 stars
Support
1 stars
Features
2 stars
Uptime
2 stars
Value
1 stars

Was this review helpful? Yes | No

We started with Fatcow 6 years ago. Our companies interests are in travel and at first everything was fine. In the past 4 years things have been steadily declining and at this point using Fatcow has turned out to be the single worst choice we ever made.

They came close to putting us out of business. Our main issues are with emails not going through or being delivered to us. Seriously?!?

In this day and age how difficult is it to have email working properly. We have lost over $10,000 in commissions (that's $100,000 in total lost sales by our estimation) in the last 2 years and they have threatened the stability and reputation of our company. As travel planners we rely on functional email.

The information we send and get is all time sensitive and it must go through on time. Stay as far away from them as possible - Take a minute to read through these reviews. Ignore the obvious 5 star plants the company is sending in and see the real picture.

Personally I think they are getting employees to write in the stellar 5 star marks as a last ditch effort to at least keep the overall rating from completely tanking. They started a few years ago trying to up-sell everything, trying to sell you this, or that, much of it things that should come standard. Customer service is a complete joke, Unless you PAY for the Real support, also a joke...

At this point it is all a bad joke... They used to Cpanel but now use something else that makes it difficult to migrate over if you want to switch. I suspect this was done to do just that as the original Cpanel they had in palce was fine, the new system is a joke, again...

We have moved everything away from them and it the best move we could make. I would take it a step further and say to not go with Anything owned by the Endurance Group, google them and you will see they are buying up as many hosts as they can, almost a monopoly at this point. Since they took over Fatcow it has been a nightmare and I would not use Anything they own based on my experiences with them. Goodbye forever you Fatcow....

 
1.5 stars
Support
1 stars
Features
2 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I am very disappointed with Fat Cow. We started off great. I got a great deal and a decent website.

Then they started tacking on all these additional charges and add-on that I didn't even request. I paid for my website but refused to pay for add-ons that I didn't authorize, so they shut my site down less than a month after I paid the $130 for the site. I'm so done with Fat Cow and all of their sisters, brothers, and affiliates.

If I didn't pay for an add-on then you should stop the add-on not shut down my entire site right after I paid for the site. I'm switching and requesting a total refund.

 
2 stars
Support
2 stars
Features
1 stars
Uptime
4 stars
Value
1 stars

Was this review helpful? Yes | No

Transferred my domain for $15/yr. basic fat cow plan. I signed up for auto renew and discovered they had charged me $131.88 first renewal.

When I questioned the increase in fees, I was told it was only a special and that I should have checked it out better. Ok, I do not recall seeing the jump in price on second year, but it is possible I did not see the fine print. However, I viewed fat cows pricing today and it is $44.04/yr.

So why am I charged the 131.08? Ok, since the basic plan only includes 4 pages per site, I asked if there was an upgrade in capacity or service for the increase in fee and I was told no. Can I terminate early?

Yes, but they will not issue any refund. I spent a lot of time transferring and building my site on Fat Cow and regret using them and have non-renewed and will transfer to reputable host at the end of my hosting period.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

FatCow at first was OK to work with when I didnt need any support for issues. Once issues arose (slowness), we tried to contact them. Every time we contacted them they were very hostile and tried to blame techical issues on our software (wordpress).

Not only this, just to talk to a person takes a minumum for 30 minutes. When I tried to cancel my account, they wanted to charge me $35. Ridiculous.

Went through my bank and got the money back. I will Never do business with this company again. Steer clear!

 
1.5 stars
Support
1 stars
Features
2 stars
Uptime
1 stars
Value
2 stars

Was this review helpful? Yes | No

I have used FC for 2 years now they are quite well priced compared to competitors. I am increasing frustrated with the lack of service, We are unable to get onto the Open-Xchange Server to access all out email information this is a priority because we are in the design business so send and receive large files. As you may well know you the base allocation for email is 500 Mb this can max out very quickly.

It's usually manageable (if you can access the server) we haven't been able to for about a month now and no one can explain why - it;s not like you need your clients to contact you via email anyways right ? Still no explanation have spoken to FC and waited on their "chat window" (thats and oxymoron) for over 30 minutes for assistance. I kind of feel beholden to their bad practises and and almost certainly going to change companies to a more organised and fair dealer

 
1.5 stars
Support
1 stars
Features
2 stars
Uptime
1 stars
Value
2 stars

Was this review helpful? Yes | No

I've been with FatCow for over 6 years now, and have watched what used to be a friendly, high-quality hosting provider turn into a useless repository of CPanel popup ads, constant upsells, and ignored support tickets. When I began using them, I would get clearly personalized responses in a timely manner when I would submit a ticket. These days, support is outsourced to people who copy and paste from a script.

Good luck getting any real answers to your questions. Also, if you run a WordPress site you can expect frequent database errors. If Your Site gets a malware infection, they will deactivate your account without notice. Then, it takes unreasonably long for them to review your case and activate the account once it is finished.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I do a pod cast every week , we needed a web host , we picked Fat Cow . Everything went ok for awhile until one day they shut down our web site with no warning when we called to find out what was wrong they told us our site has to much traffic.(that means we were successful ) and we had to be moved to a dif. server that can handle our traffic .Ok so what now I asked they said for 75 dollars they would move our site to a VPS server and that would solve the issues .

Wrong again , what Fat cow failed to inform us was that our site was made using their Weebly web design program and would not work in the VPS server that they assigned our site to. We found this out when we tried to up load a show and we couldn't access our web site. We try calling their support people to find out what to do and were placed on hold for two hours yes two hours and never got a person to ans.

the phone. My son finally contacted someone on line at fat cow and explained what our problem was and basically said we would have to rewrite our entire web site from scratch that there was nothing they could do.They destroyed our web site and did not care one bit . Also while our site was down anyone who tried to log on to my site only got a Fat cow sorry page and when our site was up and running in the new server any one who went to our site while it was down got a fat cow cookie that will continue taking you to the sorry page until you clean out you cache on your computer.

They said that was my problem and I would have to tell all of my fans that they have to clean out the cache on their computers before they could go to my site.Really!!! This company is profit driven only and their customer service is nonexistent , they cram as many web sites as they can in each server and throw you to the curb if you use to much of their unlimited bandwidth and storage that they advertise you have when you sign up with them (I was using 8 GB of storage) I would not recommend this company for any reason .

 
3 stars
Support
3 stars
Features
3 stars
Uptime
4 stars
Value
2 stars

Was this review helpful? Yes | No

Did not use my site very much so I set up the non-renewal process for when my 2 years was up. Happen to look at my credit card authorizations and I discover that I have been billed for 2 more years despite clearly having set up the non renewal over a month ahead of time. They said they would have to close my account/site completely and immediately in order to get the refund started even though I still had over a week left before my contract time was up.

I could wait but they couldn't start trying to refund their mistake until it was cancelled. On the bright side, they said they wouldn't charge me the early cancellation fee. Told them they need to contact my credit card company and get the reversal started so as to speed up the correction for their mistake, as that is the least they can do for their screw up. Currently awaiting their efforts to correct their mistake.

 
2 stars
Support
2 stars
Features
3 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Fatcow is great for small low budget projects that no one needs to look at. Maybe acceptable for a landing page. Using Fatcow on Wordpress is a utterly nightmare.

The server response time is so slow in comparison to other top hosting providers. After careful research (which I should have done in the beginning), I see that Fawcow oversells the server to maximize profits. That's great they are making money, however; it is utterly disturbing.

If you have an online based business, RUN! This will interfere with your money.

 
2 stars
Support
2 stars
Features
2 stars
Uptime
2 stars
Value
1 stars

Was this review helpful? Yes | No

FatCow.com was fine as a simple hosting plan until I needed special support from them, then they fell down on multiple fronts. I wanted to upgrade a Wordpress site because it was very slow on their servers. They promised that they had super fast Nginx servers that would load the Wordpress files much more quickly.

They charged $150 to "move the site" to this new server. Guess what? The site was as slow as before.

We contacted Support and their "improvements" didn't help. I contacted the person who sold me this faster server and got no response. Their support tried to be helpful but since we got a different person every time, they ultimately were very unhelpful.

The speed of the site never improved. The reason I'm writing such a negative review, though, is we decided to move the site to another host, who moved it for free (no $150 fee). When I tried to get back the hosting fee ($80), it took me 3-5 times and a month to get it refunded.

The only reason I think I got it refunded is that one of their salespeople called me because I didn't renew a current account and she wanted to try to get me to renew it. I called her back and asked her to find out why I hadn't gotten my refund and she put in a ticket for me. Otherwise, I think I would have had to call them several more times.

They also wouldn't return the $150 for the moving of the Wordpress site. When I told them that the site was slow and that they specifically told me that it would be lightning fast, they basically said "too bad" we moved it so you need to pay for it. Stay away from FatCow. I get the sense that they have a very fractured team that doesn't know what they're doing.

 
2 stars
Support
2 stars
Features
4 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

This host has taken our site down twice in the last two months. First time was due to to some malware that was brute forced into some of the webpages on the site. Funny thing was that this had been occuring overt he previous two years and we just cleaned it up our selves when we detected it.

Fatcow finally started to do their own scans for malware and shut down sites with NO warning to allow the owners to clean up their site... Okay It was malware... and it was summer not an important time for our college sports business...

But what annoyed me was the Error message that was put in place of my site's home page - it didn't go away when the site was back online! Every person that had been to the site when it was down saw the same error page when they came back - even though the site was back online!!!!! The user had to 'refresh' their browser the see the website was back online....

How completely stupid of Fatcow!! I was so irate about this. How is a casual visitor supposed to know that they need to refresh their browser to see that the website is back online....

The error page doesn't explain that to them... So we are back online and yesterday, Sept 11, the same thing happens. The error message has replace my home page.

I assume that malware has hit our site again and look to my support to find a ticket telling me what to do to clean it up. I have a message in the support tickets, but it doesn't tell me what they shut down the site. I call and sit on hold for twenty minutes (even though I pay for 'premium support' - another ripoff by this company, I used to call and never waited for support with the premium service).

The support ticket is in the que, but it doesn't tell me what the error was or why my site was taken down. The support rep can't even tell me why the site was taken offline. I demand to speak with a supervisor who tell me the site was taken down because there were too many hits for a certain file on my site....

I am frickin hot now! They have taken my site down because something on the site was too popular... So now people coming to see match scores and the latest conference standings are now going to see the stupid Fatcow Error message instead....

and when the site is back online they are still going to see that error message because their browser has cached the error message page... And this was all due to a file being to popular on the site. My site has been taken down without warning because a file was too popular....

WOW! I need a new web host. Someone that understands why Uptime is very important to some websites.

Beware of This Webhost. I would not recommend to anyone. Moving my site and database to another host is not ideal due to the hassle of such move, but if the site is taken down one more time we are done! So unprofessional this host has become.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

We are a Internet Radio station that was running on a dedicated server at another hosting company. We moved to Fatcow to save money thinking we would get the same or better service. After only 2 days on their servers, they shut off our account and website without ANY warning.

They claimed we caused a Ddos attack and thus they suspended our account. They would not allow us to talk with Tier 3 support or explain what happened. They simply told us to go away.

We moved our site to a better know hosting/registrar. I am a Cisco Engineer with over 25 years in this business. I have never been treated in this manner. Stay away from fatcow!!!

 
3.5 stars
Support
1 stars
Features
5 stars
Uptime
5 stars
Value
2 stars

Was this review helpful? Yes | No

If your needs are met by the service as it exists today, perhaps it will be a good fit for you. If you need assistance beyond what you can find on the FatCow www site, you are in for a delight. "Customer Service" is of phone company caliber. After 11 years with FatCow, I put in my first service call / support ticket after my site was hacked.

After 8 days of eMail exchanges on the ticket, I gave up. It was a completely futile and farcical waste of time. The "technicians" (what a joke) don't know the difference between http and ftp.

They were incompetent and lazy - none of them bothered to read the chain of entries in the ticket to understand what I am asking about. Their goal (think phone co.) is to get you off the line / out of the queue, and move on to the next ticket. You ask "What color is the sky today?" and the reply is "To find the temperature in England, click the link on ...".

Notice that I said "they" - the ticket queries were never answered by the same person - not once in 8 days. In addition to the site I have had with them for 11 years, I have had a second one there for 3 years. I will not be renewing either with FatCow.

Speaking of renewing - that teaser rate you see here - that is for 12 months only. Then the price jumps to about $120 / year / site. It's not negotiable.

Your CC info is held on file, including the security code (Target.com anyone??). You will be automatically charged for a year's worth of service at the higher rate when the first 12 months is up. You do receive an eMail notifying you of the new price and the renewal date well in advance of the charge. Get milked - try FatCow.

 
2 stars
Support
3 stars
Features
2 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Fatcow is the most disgusting hosting provider ever. Every day, several times, I get "error in database connection" or something like that. Never again. Waste of money.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Very Much disappointed with the service and customer support they never understand what the major cause they just shift you from department wise. I have hosted my 5 sites and the offer was Unlimited bandwidth space and files but they just block my site that i cant use more than 5000 files. this is what i want to say. Regards
James

 
3 stars
Support
4 stars
Features
1 stars
Uptime
5 stars
Value
1 stars

Was this review helpful? Yes | No

Terrible. From day one my PHP websites were extremely slow. I send multiple tickets, they attempted to help so I won't fault their support, but to no avail.

Now, the final straw. Because I failed to pay for a 3rd party tool, they suspend my entire account. Be warned, they just want your money.

 
3 stars
Support
5 stars
Features
3 stars
Uptime
2 stars
Value
1 stars

Was this review helpful? Yes | No

Have had two sites there for a few years. For the last 6 months they've been taking forever to load about 50% of the time and they are really small mainly text driven pages. Moved one to another host...so far so good.

Just moved my other site today. Wrote Fatcow about pro-rating a refund which they did last time...so their support is good but their servers are bogged down.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Sign up for Wordpress web hosting 7 days ago & Fatcows Server's been down for 4 days. Frustrating. Yes it's the cheapest web hosting out there if you paying monthly ($5.00) but Be warned>>>>>Your Site will be down constantly!

And when it's not down, running Wordpress on FatCow Server is Super slow! Just to add a post takes forever. I made a mistake for going cheap over going "stable". You know what they say, you get what you paid for...

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

The name of host is quite cute lol but anyway I've been using fatcow for a year and I'm quite satisfied with this host. There has been a few downtime's during the year but they were short so it's not a big deal as long it's not more than 24hours of downtime. Their pricing for this hosting plans were nice they gave me a free domain with free advertising credits from google,bing and facebook.

They answer my support tickets in a reasonable time. Overall I recommend everyone to try this host since their pricing is cheap

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have used Fat Cow for years. I first started because they offered Front Page when other hosting sites didn't. I love the fact that I get 24/7 technical support from knowledgeable people that speak English.

The web software that Fat Cow provides is simple to use but is flexible enough to allow the user to make a very professional product. I highly recommend Fat Cow to all my friends and will be with them forever.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

After they propose us an upgrade for our wordpress ecommerce, the site went down and after two days they did not yet solve the problem and we're not able to work with it. The support is awfully slow and the results are not professionals at all.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Someone gifted me one year free hosting of fatcow a couple of years a go and my experience with them is better than that with other hosting I have used. First, they had a simple and clear control panel interface and one will find it easy to navigate through different features. They provide a bunch of one-click installable scripts to help the novices get their website up and running instantly.

With the purchase of hosting plan you would get free Bing, Google and Facebook credits which definitely help the cause of marketing. I don't really rely on support provided by hosting companies in installing scripts or such things (rather like to get things done myself), but for whom support really matters, their support is quiet good. In short I have a pleasant experience with them. Recomended!

 
2.5 stars
Support
1 stars
Features
3 stars
Uptime
3 stars
Value
3 stars

Was this review helpful? Yes | No

The support is very poor !! You don;t get the same answer twice and just get a run around. After 3 Years of good service And now I Can't get Weebly To work because web is to large and files can't be deleted ????

 
2 stars
Support
1 stars
Features
3 stars
Uptime
1 stars
Value
2 stars

Was this review helpful? Yes | No

We have been with Fatcow.com for a few years the problem is that when there is a problem their tech support is is a waste of time. They would rather point the blame to others then fix the problem. When they do finally admit that the problem is on their end your stuck in limbo, as they could care less if they fix the problem.

We have spent two weeks without complete access to mail, and their response is to keep passing the buck and continuously blame someone else. You get what you pay for and with Fatcow that's just what you get a Fat cow, better to make a few burgers and find a real hosting company that cares about their users.

 
4.5 stars
Support
5 stars
Features
4 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

In 2010 I needed a webhosting service and the best option I found was FatCow. The FatCow hosting plan meets the needs of small businesses and the cost for their services is fully accessible. FatCow has a fast and efficient service support.

Currently I have over 4 years using the services of FatCow, I can assure you they are an excellent hosting company. Some of my customers satisfied with the services of FatCow are:
http://www.fupes.org
http://www.fabiolacalvo.com.mx
http://www.disenoencasa.com.mx

Jaime Lagunas
Oaxaca, Mexico

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Fat Cow is awesome. Great service, fast response, and I love that they are sustainable and just with their business model.

 
4.5 stars
Support
5 stars
Features
3 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

Wow, FatCow does rocks. I've been using these hosting provider for more than one year. The support is great, with a response in just 5 minutes. The uptime is great too, I've been hosting more than 20 websites in their shared hosting plans and all websites is up and running fine.

 
5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

We are a non for profit small Historical Museum organization and Fat Cow has been great for us. It is simple yet very great to work with. It was our first attempt to set up a web site and we get a lot of compliments about the looks of our web. We are very happy with the support we received when I had some questions.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have used Fat Cow for 2.5 years and every time I have needed support (probably 4 to 6 times), by phone or on line, I have received great help from someone who obviously knew my issue and was not just following a script.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I created my account on fatcow more than a year ago and from my experience with it i can say it's the best hosting company i have every seen
First the up time during the past year about 99% and that resulted a great affect on SEO because every time Google crawlers visit my sites find it online
Second the speed because i'm very interested in SEO every time i create a new website i check it's speed with Google speed tool and other tools i get a high speed score and the server response result is less than a second
Third the support there is many methods to contact them a phone call or a ticket or the best method i prefer the online chat, all of this methods available 24/7
Fourth the price is amazing there is always special discounts, "high quality low price" they deserve every penny.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

It is a wonderful hosting company. It will be even more wonderful if you can design an off-line website design tools that are FatCow compliant. Their support mechanisms and systems are second to none. I do not have any issues with FatCow and I am currently signed up for their Affiliate Program

 

Most Popular Fat Cow.com Hosting Plans

FatCow Plan Basic VPS Hosting Business VPS Hosting
Disk Space Unlimited 40GB 90GB
Bandwidth Unlimited 1TB 3TB
Price $3.15/mo $19.99/mo $47.99/mo
View Plan View Plan View Plan

All Fat Cow.com Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
FatCow Plan Shared
  • WordPress
  • PHP
  • Python
  • Linux
  • Perl
  • MySQL
Unlimited Unlimited $3.15/month
Usual price:
Basic VPS Hosting VPS
  • WordPress
  • PHP
  • VPS
  • Dedicated IP
  • CentOS
  • Python
40GB 1TB $19.99/month
Usual price:
Business VPS Hosting VPS
  • WordPress
  • PHP
  • VPS
  • Dedicated IP
  • CentOS
  • Python
90GB 3TB $47.99/month
Usual price:
Optimum VPS Hosting VPS
  • WordPress
  • PHP
  • VPS
  • Dedicated IP
  • CentOS
  • Python
120GB 4TB $79.99/month
Usual price:
Startup Dedicated Hosting Dedicated
  • WordPress
  • PHP
  • Dedicated Server
  • Dedicated IP
  • CentOS
  • Python
500GB 5TB $119.99/month
Usual price:
Professional Dedicated Hosting Dedicated
  • WordPress
  • PHP
  • Dedicated Server
  • Dedicated IP
  • CentOS
  • Python
1000GB 10TB $151.99/month
Usual price:
Enterprise Dedicated Hosting Dedicated
  • WordPress
  • PHP
  • Dedicated Server
  • Dedicated IP
  • CentOS
  • Python
1000GB 15TB $191.99/month
Usual price:

Fat Cow.com Frequently Asked Questions

  • What is Fat Cow?

    FatCow is a hosting company that provides shared, VPS, and dedicated server hosting for small businesses. It also has a managed WordPress hosting plan. Fat Cow is based in the United States and is part of the Endurance International Group.

  • Where is FatCow's office located?

    FatCow's corporate headquarters is located in Albuquerque, New Mexico.

  • Does FatCow offer any Windows hosting plans?

    No. All hosting plans available from FatCow are provisioned using the Linux operating system.

  • Can I buy dedicated server hosting or managed server solutions?

    FatCow offers three dedicated server hosting options - Startup, Professional, and Enterprise. Each plan comes with cPanel, CentOS, and a free domain name included. RAM, storage, bandwidth, and IP addresses vary as you go up each level.

    Fully managed server support is also included.

  • Will I be able to claim a free domain?

    Yes. All plans include a free domain name.

  • Is there a money-back guarantee?

    Yes. FatCow offers all of its new hosting customers a 30-day money back guarantee, as long as you pay for your hosting using a credit card.

  • Are VPS hosting services available?

    Yes. FatCow VPS hosting is available in three different package plans, Basic, Business, and Optimum. Each comes with a free domain, CentOS, and cPanel. Plans vary based on the amount of CPUs, RAM, storage, bandwidth, and IPs you require.

  • What type of support options does FatCow provide?

    FatCow offers customer support 24 hours a day, 7 days a week by phone, live chat, and email. Dedicated and VPS hosting plans include managed support for the server installations.

  • Does FatCow offer customer service in languages other than English?

    FatCow offers US-based support in English only.

  • Where are FatCow's datacenters?

    FatCow provides shared web hosting from two datacenters located in the Boston, Massachusetts area. VPS and dedicated hosting services operate out of a datacenter in Salt Lake City, Utah.

  • What programming and scripting languages are supported?

    FatCow can also support CGI, SSI, JSP, Perl, PHP, and Ruby On Rails.

  • Does FatCow have a hosting reseller program?

    Yes. FatCow offers a reseller program that provides hosting, domain registrations, search engine submissions, and other services.

  • Does FatCow offer website migration assistance?

    No. FatCow does not offer site migration assistance to customers that need to move their website or domain from one hosting provider to another.

  • Can I host multiple websites on one account?

    Yes. FatCow permits its customers to host an unlimited amount of domains inside their hosting accounts.

  • Is a sitebuilder included?

    FatCow provides a sitebuilder with a simple drag and drop interface.

  • Can I buy an SSL certificate?

    Yes. Shared SSL certificates are available to all FatCow customers as a standard part of their hosting packages.

  • Does FatCow offer cPanel with its hosting packages? What other control panels are available?

    Yes, cPanel is included with all dedicated and VPS hosting packages. For its other hosting solutions, FatCow Control Panel is available to manage your hosting needs.

  • What payments options are available?

    FatCow accepts payments via PayPal and credit card.

  • Do they have any uptime guarantees?

    No. FatCow does not offer an uptime guarantee.

  • What type of security features does FatCow.com provide its customers?

    FatCow provides a variety of security features for its hosting customers, based on need. For websites selling products, they offer Shared SSL. For customers using their email services, they provide spam filtering.

    They also run daily server backups and have facility monitoring at each of their data centers.

  • Does FatCow.com store backups of my site? Do they have a specific backup policy?

    FatCow takes backups for its own use. If you want a more accessible backup service, you can pay for an add-on to your hosting plan.

Who Are The Most Popular Fat Cow.com Alternatives?

Overall 3 stars
Support
2.5 stars
Features
3 stars
Uptime
3 stars
Value
3 stars
Visit Fat Cow.com
Overall4 stars

Price Comparison

Fat Cow.com$3.15
SiteGround$3.95
BlueHost$2.75
iPage$1.99
InMotion Hosting$2.95
A2 Hosting$3.92

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