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FatCow Review: Cute Logo - How's The Web Hosting?

fatcow.com
Location:USA
Founded:1998
Phone:1-888-278-9780
Address:FatCow Endurance International Group 10 Corporate Drive, Suite #300 Burlington, MA 01803 USA

Is FatCow the Right Hosting Company for You?

FatCow is a common hosting recommendation for beginners and small businesses looking for cheap web hosting.

FatCow Review

It's a strange company name, but a well-known one that's been around for a long time.

I've spent a great deal of time testing out and researching what FatCow has to offer in order to write this review. There's good and bad parts to their services, and I break down the most important parts in simple terms throughout this review.

A Brief Introduction to FatCow

FatCow has been around since 1998, essentially the very start.

It's grown over time by focusing on one thing: simplicity.

Simplicity

FatCow doesn't have the most modern site, or cutting edge hosting technology. However, their plans are simple to understand and choose from, and you get inexpensive, relatively easy to use hosting.

All these things together make it well suited for simple websites. That's why FatCow specifically targets small businesses and beginner web developers in their messaging.

Features

Fat Cow.com Features

  • Free '.com' domain
  • Powered by renewable energy
  • 24/7 technical support
  • 99.9% uptime guarantee
  • WordPress integration
  • Money-back guarantee

FatCow offers most of the standard hosting features. But here are some of the most important ones:

FatCow Feature Description
Green datacenter Reduced energy usage
Backups Can be used to restore site in case of problem
Control panel Used to manage website
sitebuilder Create websites without coding
E-commerce Buy and sell products on your website

Fat Cow.com: Why Buy Hosting From Them?

  • Over 200,000 websites being hosted worldwide.

Green Hosting, Kinda

You might not be aware of it, but the datacenters that hosting companies use consume an immense amount of energy.

They're filled with racks and racks of servers running continuously.

Wind Energy, Kinda

FatCow is one of the few growing number of companies that has taken steps to reduce their impact on their environment.

This followed suggestions by their own employees, which reflects on their company culture.

FatCow is 100% wind energy powered.

Energy Certificates

This doesn't mean they have wind turbines that supply their power.

Instead, it means that they purchase Renewable Energy Certificates with the intent to offset their energy usage.

It's a nice thing they've done, that puts them ahead of most other hosting companies. They haven't gone quite as far as a select few companies who have upgraded to energy-saving equipment and business practices, but it's a good start.

Green Site Badge

If being environmentally friendly is relevant to your business, you can put a small green badge somewhere on your website if you host it on FatCow.

FatCow green website badges
FatCow green website badges
screenshot via WhoIsHostingThis

Tailored for Small and Medium Sized Businesses

If you've looked at any hosting sites and immediately got overwhelmed because they have so many plans with different names, you'll have a bit more luck with FatCow.

While they have added a few higher end plans, the core hosting services are still simple.

Besides simplicity, there're a few other features that FatCow offers on all their plans that make it well suited for small and even medium sized businesses.

Backing Up Your Site

Making changes or upgrades to websites can be scary. It's possible to take your site offline or even destroy it with a single click.

That's why backups are a must for all sites but especially business websites where going down can cost you revenue.

Backup and Restore Is Easy at FatCow

On all FatCow plans, you get free, automatic daily server backups. If something goes wrong, you contact support and ask them to fix it for you.

But there is one important thing to remember: restoring the state of a server will roll back all your sites on that server, not just the one affected by your change. Also, if you have a very busy site, you will lose the material you added since the backup.

Manual Backups

Using your control panel, you can also manually create backups with just a few clicks. You should do this once in a while to have a local copy of your website.

What's more, if you are doing something complicated, like adding an e-commerce part to your site, it's a good idea to make your own backup right before you do.

"Pro" Backup Plan

Finally, if your website changes a lot throughout the day for whatever reason, you might want to invest in a better backup service.

You can purchase an inexpensive "pro" backup plan, which gives you more frequent automatic backups.

Free daily backups are generated on all plans. You can also manually create backups and restore them through your control panel. You can purchase an inexpensive pro plan for more frequent automatic backups for each of your sites individually.

Sell Products With E-Commerce Features

Creating your own e-commerce store would be extremely time consuming, even if you were an uber-coder. And time is money. That time can be be much better spent.

FatCow's E-Commerce Solution

FatCow provides all the essential features you need, for a low cost or free. This includes:

  1. Adding a shopping cart to your site
  2. Accepting payment through PayPal
  3. Creating coupon codes
  4. Accepting credit cards
  5. Creating "catalog" pages with your products.

FatCow's Two E-Commerce Applications

In particular, there are two complete e-commerce applications that you can install on any of your sites from your control panel.

Ecwid

The first is Ecwid which you can demo it.

It can be installed on any site by inserting a small piece of code. There are plugins to make it even easier (no need to touch code) for all the major content management systems (CMSs).

Ecwid has a ton of features, including all those listed above.

FatCow Ecwid
FatCow Ecwid screenshot via WhoIsHostingThis

You can use it to create product pages, shopping carts, accept payments, and more.

ShopSite

Alternatively, you can use ShopSite, which is a very similar service.

You can demo ShopSite it too.

Either E-Commerce System Should Work Well for You

It doesn't matter which one you pick, they'll both work well for selling products. Expect to spend a small amount of time learning the system if you do install either.

Note that these are applications that integrate with your FatCow website. They aren't full standalone products.

FatCow Can Build Your Site As Well As Host It

While budget is a common reason for choosing FatCow, it may not be an issue for you.

If so, know that you can get help from professional developers and designers that are associated with FatCow.

They can do anything from setting up your online store, to designing your logo, to maintaining your website.

If you need the help, ask them about it when you are signing up for hosting. Just a warning, this sort of work is never cheap, which is why most FatCow customers won't use it except as a last resort.

The Website Builder Provided by FatCow

If you want to get a website up and running, and make it as easy as possible, use a sitebuilder.

What Is a Sitebuilder?

A sitebuilder is a simple drag and drop editor that lets you make edits to your website's content just like you would in a text document. No coding is ever needed, and little technical skills are required.

FatCow Has Two Sitebuilders

There are actually two sitebuilders provided in every FatCow account.

One was developed by FatCow themselves, while the other is an integration of a third-party sitebuilder (Weebly).

Details About the in-House Sitebuilder

There's a few things about the sitebuilder developed by FatCow that you should know:

  • You'll need to pay an extra fee for e-commerce functionality
  • It comes with a variety of mobile-friendly themes
  • You can create a blog with it.

Alternatives

If you're planning to create a blog with many posts, or just long posts, you're almost always better off going with a CMS like WordPress. This advice applies to all sitebuilders that I've seen, not just this one.

Weebly vs FatCow

I would not recommend using the FatCow sitebuilder. Instead, I'd recommend using the Weebly sitebuilder that you can also access in your control panel.

The FatCow sitebuilder isn't bad, but it's a secondary product for them. They focus almost all their time and energy on their hosting services.

But Weebly is a sitebuilder, it's what they focus all their time on. I've used the Weebly sitebuilder extensively, and it's great. It comes with more features built-in for free, has a better UI, and more themes available.

FatCow Edit Weebly Text
FatCow editing Weebly text screenshot via WhoIsHostingThis

So it's not that FatCow's sitebuilder is bad, Weebly's is just one of the best there is anywhere.

FatCow Shared Hosting

Shared hosting is what FatCow is known for.

It's cheap because you share the cost (and resources) of a server with many other customers.

The Two Shared Plans

On the website, there are 2 names for shared hosting plans:

  • The Original FatCow Plan
  • WP Hosting.

The Original FatCow Plan

The original FatCow plan comes with a wide variety of features.

Most notably, you are given unlimited disk space, bandwidth, and domains.

Before you get too excited, this doesn't mean that you can host a million large sites on a single FatCow web host plan.

"Unlimited"

When a host says "unlimited" resources, it really means "a reasonable amount that is more than most sites will need."

If you're just building a handful of simple sites, you aren't likely to have an issue.

However, if you're building several large sites on one of these hosting plans, your sites will either load very slowly, or not at all in some cases.

The original FatCow plan also comes with other perks that I'll get to later.

WP Hosting

You can create WordPress sites using the original FatCow plan.

However, there are 2 other plans under "WordPress hosting" that are specifically designed to help WordPress users. Depending on the one you pick, it can be even cheaper than the plan above.

You get all the same basics: unlimited bandwidth, disk space, and domains.

Plan Differences

There's a few important differences between the plans:

  • Customized control panel
  • Pre-installed themes and plugins
  • "Super speed"
  • Security features
  • Specialized Support.

Customized control panel

Your options will all be WordPress specific now.

So if you only want part of your website to be WordPress, stick with the FatCow plan.

Pre-installed themes and plugins

W3 Total Cache and Jetpack come installed in any new site for convenience.

Since these are plugins that pretty much all WordPress users depend on, this is really helpful.

"Super speed"

Your sites are placed on servers with more space.

In addition, you get access to a content delivery network (CDN), and extra caching for more speed

Security Features

This feature is only available on the higher tier plan, but given its importance, it's worth paying for.

Your site will be monitored for security issues (which WordPress is hardly immune to). Additionally, a firewall protects your sites from most spam and other security issues

Specialized Support

This also only comes with the higher tier plan.

You get access to a specific support team that specialize in WordPress hosting on FatCow. You're likely to find this extremely helpful.

There's No Question if WordPress Is Your Thing

If you know all your sites are going to be WordPress sites, it makes sense to pick one of these 2 plans.

What If Your Website Needs More Power?

I mentioned above that if your sites need too much bandwidth or disk space, they'll slow down or not load at all. That's a big problem.

Old Options

In the past, FatCow only had shared hosting plans, so you'd have to buy more hosting accounts or migrate to a different host.

More Plans

Now, FatCow has a few higher tiered plans with more power.

They are significantly more expensive than the shared plans, but still cheaper compared to most similar plans that competitors offer.

I won't go into too much detail, but I'll give you a quick overview.

VPS Plans

There are two options, the first of which is virtual private server (VPS) hosting.

Dedicated Resources

You're still sharing a server with other customers, but you have a large amount of space and resources partitioned off just for your sites.

Managed Support

On top of more power, you also get fully managed support. This means that FatCow's support team will help ensure that your site is protected from security threats, and that you'll get faster help with any website issues.

Dedicated Server Plans

If your site gets really big, you might need even more power and control over your resources. That's when you'd upgrade to the second option, a dedicated server hosting account.

Dedicated hosting gives you your own private servers that you have nearly full control of. The vast majority of sites will never need this.

The Central Control Panel

No matter which hosting account you sign up on, you'll get access to a customized vDeck control panel.

It's a simple hosting control panel, but has all the essentials you need.

There are a few main sections of tools and options.

Website Tools

The website tools section allows you to pick how you'll build your website(s).

First, there are the two sitebuilders. The FatCow sitebuilder is called "WebsiteBuilder," while Weebly is the other option.

Both e-commerce store options, Ecwid and ShopSite are also available.

Mojo Marketplace

If you'd like to install a CMS (other than WordPress) or forum, you'll need to use the link to Mojo Marketplace.

Mojo Marketplace includes simple installation scripts for a ton of popular software.

FatCow One click installs
FatCow one click installs screenshot via WhoIsHostingThis

You pick a CMS, select the site on your hosting account to install it on, and you're done.

Email Service

Each host package comes with FatCow email.

You can create custom email addresses to any of your domains (e.g. name@domainname.com).

Then, you can login to any individual account, which is powered by Roundcube.

FatCow Roundcube email
Roundcube email screenshot via WhoIsHostingThis

Roundcube is an open source email client with a simple, but modern design.

Google Integrations

There's a small section just for Google tools.

FatCow Google integrations
FatCow Google integrations screenshot via WhoIsHostingThis

First, you can easily link up your hosting account with your Google Analytics account.

Google Apps

You can also purchase integrations for most Google tools. The most popular one is Gmail, which allows you to access your email accounts through your regular Gmail account.

Whether or not the monthly fee is worth it is up to you.

Customer Support

All customers receive support from the "Moo Crew," available 24 hours a day, 7 days a week.

You can get support through phone or live chat.

Quality Support

Every time I've used either option, someone quickly responds, and answers have been useful. While your experience may vary, I don't have any complaints there, and the availability is great.

FatCow Documentation

The other side of support is documentation.

FatCow splits this into two main sections.

Knowledgebase

The main one is the knowledgebase, which is quite good overall. It's well organized, and support guides have clear steps, and often images. I do think it could use more guides in certain topics, but it's a solid foundation as it is.

FatCow knowledgebase
FatCow Knowledgebase screenshot via WhoIsHostingThis

User Guide

The other help section is the "user guide." This contains some video tutorials on how accomplish different objectives using your control panel. There's quite a bit of overlap, and also many links to just the homepage of the knowledgebase.

I think they could be combined into one single knowledgebase, and it'd be more useful.

Is Uptime Important to You?

Uptime is a measurement of what percent of time a host's websites have been available during any time period.

It's pretty important that your site is up and running as much as possible.

Uptime Guarantee

The minimum "standard" in the industry is 99.9%. That sounds really high, but an uptime of 99.9% for a month still results in 43 minutes and 12 seconds downtime. The best high performance hosts have uptimes of over 99.99%.

Something that's concerning is that FatCow has no uptime guarantee, and barely any mention of uptime on their website. I've researched many businesses for host reviews, and this does not happen often because uptime is important.

Pingdom

We've measured our own uptime results on FatCow using Pingdom to get a sense of what to expect.

The results so far have showed that the uptime was above 99.9%. The uptime is about as good as you'd hope for on a low cost host like FatCow, so no complaints here.

FatCow's Main Appeal — Pricing

As I've casually mentioned, FatCow is one of the cheapest hosts you'll find on the web.

Introductory Rate

On the shared hosting plans, you can get a introductory rate that is absurdly cheap. This can be misleading, because it's only for the first term.

After this first term, the plan will be renewed at a standard rate. It's still affordable and competitive, but not incredibly cheap anymore.

There are a few other perks that FatCow gives new customers that help offset any increased costs down the line.

Get a Free Domain Name

You can register domain names right through your control panel.

The "domain central" section of your cPanel allows you to both manage your current domain names, and add new ones.

FatCow Domain Central
FatCow domain central screenshot via WhoIsHostingThis

All hosting plans come with one free domain name. Of course, this has to be a domain name that is available.

Get Free Advertising Credits

This really ties in with the small business focus that FatCow has.

Again in your control panel, you can access the following small business perks:

  • $100 in advertising credits for Google Adwords
  • $100 in advertising credits for Bing
  • A free yellowpages.com listing
  • A free toll-free phone number if you're in the U.S.

If you visit FatCow using our special coupon, you'll ensure that you get the lowest prices on every plan possible.

Is FatCow the Best Web Hosting For You?

Putting all this information together, I think FatCow is a good hosting option for small businesses and beginners with small, simple sites.

The low cost, free perks, and simple plans make FatCow easy to use even if you don't have much experience with hosting websites.

If you want to build larger sites, or have a lot of traffic, I'd suggest going with a more reliable and higher performance host.

Behind The Scenes

Even though a CMS is often enough by itself to manage all the content in your hosting account, sometimes you need to upload or download a custom file.

You can either login through an FTP client, but it's simpler to just use the "file manager" that's included in your control panel's website tools section.

When you click that, you'll see a small browser window show up on the page:

FatCow File Manager
FatCow file manager screenshot via WhoIsHostingThis

It looks similar to a folder that you'd browse normally on your computer.

You can click folders to navigate inside them, and click on any individual file to have the option to copy or download them.

Customer Support

I've mainly used the live chat support on FatCow. Someone has always answered the chat within a few minutes at the most, and responses are all quick and clear.

If You Like This Host...

If you're looking for other hosting options aimed specifically at small businesses, give Yahoo Small Businesshosting a consideration.

If you're looking for a little more hands-on support and more support documentation, check out InMotion Hosting.

Frequently Asked Questions

Does FatCow offer SSL certificates for websites?

SSL certificates are not included as a default features. However, you can purchase them.

Considering that many hosts offer SSL certificates for free (using Let's Encrypt), an expensive yearly fee is a significant drawback to FatCow.

I've heard that FatCow and iPage are the same host, is that true?

FatCow and iPage are two of the many hosting businesses owned by Endurance International Group (EIG).

There's nothing else connecting them other than that. They have their own unique services and infrastructure.

Uptime and Response Time

According to Pingdom, FatCow had a response time of 100% and an average response time of 387 milliseconds for the month of November, 2017, the earliest stats we have available.

FatCow Quick Overview

This overview of FatCow offerings will make it easy to compare them with other hosts.

Specializations

  1. Built for beginners
  2. Price.

Because FatCow is built for beginners, you won't get overwhelmed by too many choices or technical language. There's a core set of features to help you build any type of simple site you want.

The pricing is competitive with any other host. What's more, the introductory rate for the first year is as cheap as you'll find anywhere.

Migration Policy

No migration policy

Quality of Support Material

Good. Well organized, and decent number of articles in each category, with clear steps and often images.

Control Panel

Custom control panel built on vDeck.

Available Datacenters

Two datacenters both located in the Boston, MA area. No choice in datacenter.

Money-back Guarantee Or Trial Period

30-day money back guarantee.

Lowest Price For Shared Hosting Or Other Cheapest Plan

$3.75/month for introductory pricing period on WP Starter plan.

Backup Policy

Free daily backups are generated on all plans. You can also manually create backups and restore them through your control panel. You can purchase inexpensive pro plan for more frequent automatic backups.

Sitebuilder Included?

Weebly sitebuilder is built-in.

PCI Compliant?

All SSL Certificate plans (separate fee from hosting) are fully PCI compliant.

Do Any Big Brands Use This Host?

No.

Last updated: 2018-11-08

Most Helpful Customer Reviews

4.5 stars
Support
5 stars
Features
5 stars
Uptime
4 stars
Value
4 stars

Was this review helpful? Yes | No

I've now hosted over several years with 5 different hosting companies as I had yet to find a hosting company that cares enough to update continuously. FatCow is my last and final hosting company and I YES would recommend Fatcow to anyone who is looking for an affordable, progressive up-to-date host.

 
Screenshot of torgslabs.com
4.5 stars
Support
5 stars
Features
4 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

We have been with FatCow.com quite a few years now. The cost is one of the cheapest in the industries. They have been very supportive, available at all times.

We have recommended FatCow.com numerous times to friends and family. They are one of the only sites that continue to supported my outdated Frontpage extensions. We have been very happy with FatCow.com.

 

142 Reviews of Fat Cow.com By Our Users

Screenshot of http://www.herndoncuisine.com
2.5 stars
Support
1 stars
Features
3 stars
Uptime
4 stars
Value
1 stars

Was this review helpful? Yes | No

FatCow.com once was a great company when they had technical service in Canada. Now it is in the Philippines. They once advertised in Wired magazine, I don't think they do anymore.

I started with FatCow in 2006 when the service was decent. I knew to call late at night rather than in the daytime. Now the calls are routed to the Philippines where the service staff are rude, and today I asked the same question 8 times before I received an answer.

The current front page shows a 50% off first timers charge of $4.08 per month however there is no plan that is double that fee. The 'full price' fee is $179 per year. A month before the payment is due they message you stating you are $466.20 past due (the three year fee) although you aren't really past due but your control panel won't show that you have to call in to get that sort of information.

I previously paid for more than 3 years so my new fee had jumped more than $100 yearly. I assumed I was upgraded to a different plan accidentally and requested the lower plan. They emailed back the yearly fee would be $83.40, but I still was unable to locate that fee in the control panel. It doesn't actually exist, I was told today this is my special rate only good for one year.

 
2 stars
Support
1 stars
Features
3 stars
Uptime
3 stars
Value
1 stars

Was this review helpful? Yes | No

I contracted with Fat Cow in 2016 for a domain plus some support services. The cost for all of this was about $150 plus about $20 per month for one year. They refused to end my subscriptions after one year despite the fact that I opted out of automatic renewal.

Now they've started on the third year of charges despite my protests. Today I saw a charge from Fat Cow for $452 on my card. I have not requested services from them since 2016.

I have tried to end all automatic renewals. I plan to contest this with my card vendor. If that doesn't work I will be hiring an attorney.

Find another host or swim at your own risk. You have been warned.

 
Screenshot of http://go2bschool.com
4 stars
Support
5 stars
Features
3 stars
Uptime
3 stars
Value
4 stars

Was this review helpful? Yes | No

I have signed up for FatCow to host my business website. It is a small business and has a moderate traffic. My reason for choosing FatCow was obviously the compelling price.So a quick review of the features:

The Good:
- Price
- Awesome Support: Their Live Chat work amazingly well and the support reps.

are very well informed.
- The goodies that come along in the form of ads for Google & Facebook
- Their Go Green Policy

The Bad:
- Their File Manager can undergo a lot of improvement. With no standalone extractor, you have to queue your file for extraction and this is very slow. Looks like small point but believe me, it sucks to wait long.
- No SSH
- Sometimes, the traffic spike abruptly, the site goes down.

What I should know before buying:
- Any offer they give out is valid only for the first year. The next year, you will have to pay the standard price.
- Check out their affiliate conditions. Some traps there!

 
2.5 stars
Support
1 stars
Features
3 stars
Uptime
4 stars
Value
1 stars

Was this review helpful? Yes | No

My review focuses on the policy of support for Fatcow. They outsource to the Philippines for support so hmm, say when something happens to delete some files on Your Site and you try to find out why, you will have to be authenticated each time you try to Chat with someone or call in. You can not just ask a general question to their Chat advisors.

You Must give a username and domain that you have with them. SO if you head to work, and try to pull up a chat session while you have some free time on your hands and you do NOT have credit card info or the security question answer, you are in for a LOT of head banging against the wall. But it gets better, because Once you are authenticated, you will find that after a certain amount of time, they will start repeating themselves with their copy and paste scripts that they are giving you for answers.

When you try to ask certain questions, they do not understand, so they see a key word and latch onto it and then They will try to steer the question and answer in that direction. It all makes for a Very frustrating experience if things go wrong. I know what you are thinking, YOU the reader will simply ask for a supervisor or a level 2.

Well you are Wrong! You can ask for a supervisor or level 2 but those are Specialists and supervisors are somehow, Always on the phone or in a meeting and they are not available to assist you. Specialists only seem to live in e-mail and chat, but not chat with customers.

Specialists will apparently chat Only with the level 1 tech support people. Specialists will NOT contact outside customers, only internal chatting... Go ahead and try to get a supervisor on the phone.

You will be placed on hold several times and then it seems that at least for me, Twice I was told that a supervisor would call me back. Currently, I am waiting for a supervisor to call me back, but the first time no supervisor called me. Personally speaking, I hate it when you can not speak to an American about a problem.

When you are looking for answers you will have to settle for getting answers that are kind of similar to maybe what you asked. But you will have no choice but to settle for those inaccurate answers if you go with Fat cow. My overall opinion of this company after dealing with their support they get 2 stars out of 5. I would have given them a 1 star if their software interface really sucked and 0 stars if I ended up slamming down the phone at any time, which I almost did, but those people on the other end of the phone, they Really want their jobs because they will take a large amount of heat and not flinch at all.

 
Screenshot of http://www.firetechstudios.com
2 stars
Support
2 stars
Features
3 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

FatCow is great for small low budget projects that no one needs to look at. Maybe acceptable for a landing page. Using FatCow on Wordpress is a utterly nightmare.

The server response time is so slow in comparison to other top hosting providers. After careful research (which I should have done in the beginning), I see that Fawcow oversells the server to maximize profits. That's great they are making money, however; it is utterly disturbing.

If you have an online based business, RUN! This will interfere with your money.

 
Screenshot of EllisDesignOnline.com
5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have had nothing but excellent service from FatCow. Any time I have needed help, even with the most idiotic user errors, I have been treated with the utmost respect and have always had the issue resolved. That said, FatCow is wonderful for those who may not be the most adept at websites.

I originally signed on because 1) the price was amazing 2) I think using wind power is terrific and 3) I just could not bear the thought of working with GoDaddy (sorry T&A just does not sell me). As a Mac user I was surprised to find their built in tools for site design were not so Mac friendly, but I easily found an alternative. I always recommend FatCow when people ask. I now have several domains hosted by them.

 
Screenshot of parendili.org
2.5 stars
Support
1 stars
Features
4 stars
Uptime
4 stars
Value
1 stars

Was this review helpful? Yes | No

Fatcow leaves me with very mixed feelings. I'll try and keep it short and sweet. Positive:
- little downtime
- enough features (bandwith, disk space, databases etc.)

Negative:
- support persistently misunderstands simple questions
- support persistently treats me like I'm dumb, after I told them I'm a programmer with 15+ years of experience
- support persistently takes the wrong action, i.e.

not what I ask them to do, but "snatch it from my hands"
- they Never answer feedback
- there is no email address to send support to, only a web-form that, for all I know, is hooked up straight to /dev/null
- their "Live Chat" support is plain scary: it's a scripted bot service that presents itself as a human. It's "uncanny valley" to the max. This should really be outlawed.

It's awful..
- their pricing schema is opaque. Initially they seem quite cheap, but in the second year you are presented with quite a formidable bill
- and the one that today made me decide to leave them: they use scare tactics (including spam mail) to make you purchase additional security options. I've really had it with them.

They present themselves as an environmentally-aware friendly company, but they are in fact a very unfriendly, über-commercial outfit that really leaves you with a feeling of being s***wed. I've completely had it with them.

 
Screenshot of http://whatswithjeff.com
2.5 stars
Support
2 stars
Features
3 stars
Uptime
2 stars
Value
3 stars

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I first encountered FatCow on some advertisement on a web site. They were offering a huge discount for a 1 year plan so I grab the opportunity thinking that FatCow was a better web host than my previous. For the first few months, things were going smoothly, but as my blog's traffic was increasing (around 1,000-2,000 visits per day) I started to encounter problems.

I have three major issues with FatCow, first was their server's uptime. Most of the time I caught my site displaying "web page could not be loaded" or error loading page. Not only did I loose potential visitors/earnings, but also Google has deindexed some of my pages as well (since they don't like inaccessible sites.)

Second, although their support answers fast, and I can reach them through chat, their technical support could not address or fix the problems that I encounter.

Most of the time, it's me who fixed the problem instead of their technical support. Third, security. My site experienced an SQL injection attack.

I was wondering why my site load's very slow. When I checked the codes, there were commands injected. Their technical support could not help me with this.

Thus I was forced to transfer to a better, worry free, hassle free hosting instead. It's true that they offer cheap hosting solution, and I'm now paying more for my current web hosting. But like they saying goes, "what you pay is what you get".

 
Screenshot of www.seaorair.com
1.5 stars
Support
1 stars
Features
3 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I'm using fatcow to host my second site and I wish I had gone elsewhere. I've had so much downtime it's unbelievable. Speaking with customer support is like running in circles "I've recreated the problem and will create a ticket" - this has happened three times this week! Eeeeshh....stay away from fatcow.

 
4.5 stars
Support
4 stars
Features
4 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

FatCow rocks for me as I got hosting for two years with huge discount. Overall good for the price I paid for it. Used hosting for 2 years till now & no problem for me.

Once got a malware problem & they fixed as soon as contacted support. Sometimes there is some down time of hosting. They have different style control panel for hosting. But I like it the way it is.

 
2 stars
Support
2 stars
Features
2 stars
Uptime
2 stars
Value
1 stars

Was this review helpful? Yes | No

FatCow.com was fine as a simple hosting plan until I needed special support from them, then they fell down on multiple fronts. I wanted to upgrade a Wordpress site because it was very slow on their servers. They promised that they had super fast Nginx servers that would load the Wordpress files much more quickly.

They charged $150 to "move the site" to this new server. Guess what? The site was as slow as before.

We contacted Support and their "improvements" didn't help. I contacted the person who sold me this faster server and got no response. Their support tried to be helpful but since we got a different person every time, they ultimately were very unhelpful.

The speed of the site never improved. The reason I'm writing such a negative review, though, is we decided to move the site to another host, who moved it for free (no $150 fee). When I tried to get back the hosting fee ($80), it took me 3-5 times and a month to get it refunded.

The only reason I think I got it refunded is that one of their salespeople called me because I didn't renew a current account and she wanted to try to get me to renew it. I called her back and asked her to find out why I hadn't gotten my refund and she put in a ticket for me. Otherwise, I think I would have had to call them several more times.

They also wouldn't return the $150 for the moving of the Wordpress site. When I told them that the site was slow and that they specifically told me that it would be lightning fast, they basically said "too bad" we moved it so you need to pay for it. Stay away from FatCow. I get the sense that they have a very fractured team that doesn't know what they're doing.

 
4.5 stars
Support
5 stars
Features
3 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

Wow, FatCow does rocks. I've been using these hosting provider for more than one year. The support is great, with a response in just 5 minutes. The uptime is great too, I've been hosting more than 20 websites in their shared hosting plans and all websites is up and running fine.

 
2 stars
Support
1 stars
Features
3 stars
Uptime
2 stars
Value
1 stars

Was this review helpful? Yes | No

This company is superbly annoying and unhelpful. Advice go else where. My site was hijacked they said that there was no issue but my files had disappeared and there was strange unknown pages sitting at my URL.

Help None. On a previous occasion they said my links were messed up and they fixed the, Te site never worked after that. Cheap and Useless.

 
1.5 stars
Support
2 stars
Features
1 stars
Uptime
2 stars
Value
1 stars

Was this review helpful? Yes | No

I had to use this company because this is one of the ones my customer picked. I usually let my customers choose their own domain and host then I just do what they tell me to do. I'm a web designer if you didn't get the hint.

Now, they don't offer many features for the price. When I complained to the live chat staff they seemed very disrespectful and didn't care about your needs. Also, when there's a update.

The site usually goes down for at least 48 hours. Terrible service for the price. I choose either Domain.com or HostGator.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
4 stars
Value
5 stars

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What do you wish you'd known before becoming a customer? The real "Unlimited Traffic", like 50gb or 100gb. You say unlimited for shared host but it isn't.

How have they handled your support queries? Very well, everytime was solved. What level of technical expertise do their customers need?

Not much. Fatcow helps alot. How have Fat Cow.com handled any problems?

Very well, sometime ago your servers were down for just a few minutes. You solved it fast, still what we want is 100% uptime. What kind of customer is this host suitable for?

Starting Customer. Would you recommend Fat Cow.com to friends? I would recommend because of the prices which are good, but in terms of speed we can get better hosts.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

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Within 48 hours of purchasing a domain and web hosting from FatCow for my at-home business, I was getting emails and text messages about setting up a website, creating a logo, marketing my business, etc. Even though I bought privacy protection to prevent this kind of invasion of my privacy, FatCow obviously thought it was okay to sell my contact information as quickly as they could. I'll be changing to a different web host and registrar as quickly as I can.

I've not had this problem with GoDaddy or BlueHost. I took over a website which is hosted by FatCow, so thought I would try it for my own new site. Big mistake, apparently.

 
Screenshot of http://liewald.co
4 stars
Support
3 stars
Features
5 stars
Uptime
3 stars
Value
4 stars

Was this review helpful? Yes | No

Good (not great) for beginners
I have been using FatCow for over a year, selected it for being cheap and running 100% on wind power. Email servers were very important for me and was not satisfied by the uptime - speed of connection, redirected key mails to gmail. The initial price was very good, but valid only for one year, It is on the fine print, after one year at USD 49, renewal was USD 134, No way.

Started to research again (here at whoishostingthis), price difference was really important, not on a monthly basis but the total upfront charge, most USD3,95/month offers required an initial purchase of 36 months, and several of those allow only one site per account. As a result, went back to the not-so-bad, green-enough, FatCow. registered (free) another domain and started a new account for USD 49, will stay another year.

My requirements are low, do not expect thousands of visitors, I'm not that geeky to understand all the features, but I like to have multiple sites and pages to experiment. Thanks you guys for making the decision faster.

 
4.5 stars
Support
3 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I hosted my domain "bezoka.com" for 3 months with FatCow, they have great features, their control panel is awesome. Prices you can't find as great anywhere else. Only problem with the company is their support lacks commitment.

They slow at replying to tickets and sometimes they just don't listed. Otherwise, they are not to bad, I might recommend to others.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

After they propose us an upgrade for our wordpress ecommerce, the site went down and after two days they did not yet solve the problem and we're not able to work with it. The support is awfully slow and the results are not professionals at all.

 
2.5 stars
Support
1 stars
Features
3 stars
Uptime
2 stars
Value
4 stars

Was this review helpful? Yes | No

If you're just starting out with your website, there's a high possibility you'll gonna chose FatCow. It's cheap, it's website looks friendly, and it gives you addons that you can't really use. I can't really recommend it - even though lots of people do.

Also, FatCow enjoys shutting down users' accounts if they use too much storage - there's no "Unlimited!" And see the $100 google coupon? You have to spend $25 first. The support isn't good too.

The live chat failed to work and I couldn't even view a support ticket I created. I looked into why people were recommending FatCow when it doesn't even use the industry-standard Cpanel but uses Vdesk instead which is difficult to navigate and extremely slow. I realized that many blogs and top-10 sites simply recommended FatCow (and iPage, for that matter) because they were paid!

In fact, for a $49/year account, FatCow was willing to pay the blogger who referred the clients $100 per sale. Wow. No wonder the company doesn't have any money left for good servers and support.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I paid them their full fees for transfer of many domains from Network Solutions. I got the necessary security items from Network Solutions and even gave those to Fat Cow. She said that she too would submit them.

A day or so later I checked whois from Network Solutions and almost all were transferred to Fatcow. A week later Network Solution's whois showed that the domains had expired, were up for auction or transferred to some other user. When I demanded my money back and compensation they refused. So much for their "unconditional money back guarantee".

 
1.5 stars
Support
1 stars
Features
1 stars
Uptime
2 stars
Value
1 stars

Was this review helpful? Yes | No

FatCow.com is laughable. I was on shared hosting to start as their customer service sold me this under my advisement that the site is a busy, popular news site. This was after only 2 weeks being with FatCow.

Not even two weeks into VPS massive issues abound. Tech support, as a whole, is bipolar. If you call you might get someone helpful, or you might get someone who's acts completely asinine.

I've been give the run around non stop on issues that are Their issues. I've been told that website errors, dns configuration, script configuration, apache configuration is not their job, despite the fact their website says:

All dedicated and VPS purchases include fully managed support from advanced hosting experts. Receive help with:
Site load issues
Network problems
Hardware failures
Email, DNS, and other custom configurations (MySQL, apache)
Website errors
Package, Google Apps, and SimpleScripts Installations ...

and more! They don't keep their word. Their tech support doesn't communicate well, makes you chase your tail, and are the rudest.

Those to be careful with: Josh W, Griselda, Greg, Lyle. I'm not sure which is worse, to be honest. One of these names didn't even know what an http header is!

They refuse to resolve the hard 301 error on their server (not their job supposedly, see above list that says it IS their job,) or resolve a total glue mismatch. On top of this, they had NO business recommending and putting me on a VPS package. VPS isn't much better than shared hosting.

I need to be on dedicated server which can support the traffic. Oh, and I will get my money back. They won't get a choice on this.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I love... Ease of start up
Ease of wordpress installation
Number of features

I've never had a single issue with FatCow and it has become my recommended service.

 
2 stars
Support
1 stars
Features
4 stars
Uptime
2 stars
Value
1 stars

Was this review helpful? Yes | No

Fatcow's support is frustrating, at best. When you submit a ticket, your conversation goes to whomever grabs it from the queue. They do something.

Follow up from you. Then someone else, who has no connection to the first support person, follows up. Repeat that scenario again and again.

You need to re-state every time what your issue is. Often the support person recommends something you've done days earlier. Phone support is exactly the same.

Wait time often is ridiculous. I was actually messaged: "Unfortunately, there is nothing else we can do". Who writes that to a customer?!? Fatcow is inexpensive, but the old adage "You get what you pay for" should be heeded here.

 
Screenshot of cute-shoes.com
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I have been for many years on FatCow since the beginning when they were a promising modern web hosting until what it became now. My lasts year with FatCow was a true hell due to the fact that my site was hacked/infected with malware and viruses and non of the staff was able to help me or to execute what they promised me to do. Frankly they told me to figure it out myself.

I have had a very good running web shop with lots of traffic daily and after the first hack my site have been (due to this) for 2 months offline! In all that in between time I have been talking to the FatCow support and they from the start promised me to solve it, had have created many many support tickets for me but factual they lacked knowledge and were not able to clean the site nor give me any advice how to move on. The knowledge of the FatCow support team is incredible low.

Many are young people that I had to explain how to do things. They are good in keeping you on hold and bombard you with excuses... The damage I had financially was enormous.

After weeks of frustration and useless talks to the staff I was finally able to talk to a supervisor. He told me the same nonsense the staff did. This was for me the limit and was felt relief when I moved over to Go Daddy who has great security. FatCow=Nightmare is my conclusion.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have been using Fatcow for about two years now. I was pretty new to web hosting, but they made it very simple to implement. I love the fact that they have a very easy to navigate control panel.

They also also allow you to host unlimited domains. Since Ihave been using Fatcow I have only experienced two down periods for there service and neither last long. For me the best past about Fatcow is their customer service.

I have called them on numerous occasions for assistance in implementing scripts on my sites, and they have always been able to assist quickly and efficiently. The only down side I found was that they did not have Cpanel, but they gave me some alternatives to solve my problems. Overall Fatcow is a great webhosting company.

 
1.5 stars
Support
1 stars
Features
2 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I've been with FatCow for years, but am slowly moving all my sites (every last one) to HostGator. My sites are down multiple times per week (they are down again right now, which prompted this review — fifth time just this week). I have made Dozens of tech support contacts.

Every single time I'm given the same canned lines apologizing for my inconvenience, being asked to hold for 3-4 minutes (over and over again), being told my problem is being "escalated."

Then I'm Promised that the problem is solved "permanently." (I don't think that word means what they think it means.)

For the record, when they put you on hold, they are just juggling other service calls. First, it doesn't take four minutes (which is usually 5-6) to verify that a site won't load. Second, I've actually had customer service reps finally come back on line with me and start talking about someone else's site.

I've even had them send me links to someone else's site to prove that "my" site was back up. They have oversold their servers. Period, end of story. The service is awful.

 
3 stars
Support
2 stars
Features
4 stars
Uptime
2 stars
Value
4 stars

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After comparing prices from Godaddy with Fatcow and JustHost, I decided I would move one of my domains to Fatcow and one to Justhost. Here is my experience thus far:

The Fatcow transfer is still not complete. After contacting service via their webchat function, I got an outsource provider that was utterly useless.

Essentially they said that the process was automatic and it will be done when it done. 36 hours after the domain was released from Godaddy, the site is still pending. The Justhost transfer was lightning fast. It was completed within 5 minutes of Godaddy releasing the domain.

Imap e-mail set up was a snap and when I had to call to verify the domain, the call was answered promptly. For what it is worth, the reason I left Godaddy was due to their antiquated Imap pricing policy. Here are my conclusions:

Fatcow - horrible domain transfer process with awful support during the process.

Justhost - great domain transfer process with, so far, so good support. Godaddy - uncompetitive pricing but service, tools are very good. I hope this helps others in evaluating a potential host. Would love to hear what others have experienced.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

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I hope you read this before you get Fat Cow or iPage, as they are the same company. You get what you pay for, and cheap hosting means chaos. I have been with them over 5 years.

They have went from bad to worse. Their reps are friendly and try to help, but they do not have the means. The account is serviced from Arizona or New Mexico area, but the tech support is most likely outsourced to another country.

One rep tells you one thing, another tells you something else. I have had website crashes, site attacks (so bad they finally got sick of the wordpress attacks and gave away free basic SiteLock protection to all the customers) downtime, and horrible experiences. It has taken about 10 calls, 3 supervisors, 8 hours of my time to get one thing straight.

The latest issue is with their SSL certificates. As you may or may not know, Google wants everyone to have the almighty padlock, even if you just have a blog. So this means bloggers who have their own websites (Wordpress, Joomla, Site builders, etc) must pay for the SSL certificate.

Fat Cow makes you pay via them. When you install it however, it doesn't always give you the padlock, so you have to call and call and find out why. Their supervisors tell you to pay $50 to get Your Site redirected, when in fact you are paying for hosting and paying for an SSL.

They claim it's a coding issue. Wordpress users all you need to do is download a SSL redirect and problem solved. Fat Cow won't tell you that.

They just want your money. Twitter, their own Facebook is loaded with how horrible the customer service is. I am so sorry I chose them.

I really think you should go with another carrier. They don't even offer a CPanel on this basic plan so that for 3 years at $250xx you can't even get a developer to help you if you pay someone---kind of funny they have "solutions " for everything at a cost. It's like the cable company, a big upsell monopoly.

Don't use them. Save your money!

 
Screenshot of http://www.ronw.com
3 stars
Support
5 stars
Features
3 stars
Uptime
2 stars
Value
1 stars

Was this review helpful? Yes | No

Have had two sites there for a few years. For the last 6 months they've been taking forever to load about 50% of the time and they are really small mainly text driven pages. Moved one to another host...

so far so good. Just moved my other site today. Wrote FatCow about pro-rating a refund which they did last time... so their support is good but their servers are bogged down.

 
Screenshot of overisrael.com
2.5 stars
Support
1 stars
Features
3 stars
Uptime
3 stars
Value
3 stars

Was this review helpful? Yes | No

The support is very poor !! You don;t get the same answer twice and just get a run around. After 3 Years of good service And now I Can't get Weebly To work because web is to large and files can't be deleted ????

 
Screenshot of www.lago-colony.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Fat Cow has been very good to me. I do not know much about building a website but they have helped me with every problem I ever had and have done so in a courteous, fast manner
Dan Jensen, www.lago-colony.com

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

We had random DNS and SSL certificate failures out of the blue for absolutely no reason, bringing our site down for an entire day before we managed to fix things again. Their support proceeded to then reset everything the very next morning, bringing everything down Again for another day for absolutely no discernible reason, besides their incompetence. When asked for a minimum of compensation for all these random outages, they completely turned us down. If you’re running a business or anything that people will have to rely on in the slightest, do not go with this host.

 
Screenshot of www.dotanmazor.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have had quite a lot of bad experience with hosting companies in the past. Cheap prices, low prices, it didn't matter to the quality of the service I got. I started working with FatCow mostly because of the price tag, and I was so positively surprised when I found out that I am getting premium service, non-stop availability, and the low prices as well.

The management interfaces are pretty-much straight forward, and the tutorials and guides cover the rest. In the few times that I asked for support over the years, the responses were prompt, polite and professional. It is clear that the people in FatCow are proud at what they do, and they are proud to do it professionally. I would definitely recommend FatCow to anyone who requires web hosting.

 
2 stars
Support
1 stars
Features
3 stars
Uptime
3 stars
Value
1 stars

Was this review helpful? Yes | No

I transferred my domain to Web.com (Network Solutions) in July 2013. Yet Fat Cow continued to bill be annual renewals until I finally woke up this cycle. I called customer support and they first told me they had no record of my account -- I needed to dispute the charge with my credit card company.

Then Fat Cow challenged my dispute saying I had an agreement that let them charge me even though the credit card had expired, my address was out of date and I was receiving no service. My subsequent attempt to call them was handled rudely.

 
Screenshot of http://www.crreferrals.com
1.5 stars
Support
1 stars
Features
2 stars
Uptime
2 stars
Value
1 stars

Was this review helpful? Yes | No

We started with Fatcow 6 years ago. Our companies interests are in travel and at first everything was fine. In the past 4 years things have been steadily declining and at this point using Fatcow has turned out to be the single worst choice we ever made.

They came close to putting us out of business. Our main issues are with emails not going through or being delivered to us. Seriously?!?

In this day and age how difficult is it to have email working properly. We have lost over $10,000 in commissions (that's $100,000 in total lost sales by our estimation) in the last 2 years and they have threatened the stability and reputation of our company. As travel planners we rely on functional email.

The information we send and get is all time sensitive and it must go through on time. Stay as far away from them as possible - Take a minute to read through these reviews. Ignore the obvious 5 star plants the company is sending in and see the real picture.

Personally I think they are getting employees to write in the stellar 5 star marks as a last ditch effort to at least keep the overall rating from completely tanking. They started a few years ago trying to up-sell everything, trying to sell you this, or that, much of it things that should come standard. Customer service is a complete joke, Unless you PAY for the Real support, also a joke...

At this point it is all a bad joke... They used to Cpanel but now use something else that makes it difficult to migrate over if you want to switch. I suspect this was done to do just that as the original Cpanel they had in palce was fine, the new system is a joke, again...

We have moved everything away from them and it the best move we could make. I would take it a step further and say to not go with Anything owned by the Endurance Group, google them and you will see they are buying up as many hosts as they can, almost a monopoly at this point. Since they took over Fatcow it has been a nightmare and I would not use Anything they own based on my experiences with them. Goodbye forever you Fatcow....

 
Screenshot of www.lospaseantes.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have used Fat Cow for years. I first started because they offered Front Page when other hosting sites didn't. I love the fact that I get 24/7 technical support from knowledgeable people that speak English.

The web software that Fat Cow provides is simple to use but is flexible enough to allow the user to make a very professional product. I highly recommend Fat Cow to all my friends and will be with them forever.

 
Screenshot of crasheleven.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

My experience with FatCow has been incredible since day one. I'm not much of a website guy but I find their site to be extremely easy to use. I've called their support number a few times and have always had perfect experiences with them.

I can't recommend them highly enough! Extremely satisfied.

 
Screenshot of www.sacsi.com
3 stars
Support
1 stars
Features
4 stars
Uptime
4 stars
Value
2 stars

Was this review helpful? Yes | No

Fatcow absolutely, positively is the worst email provider I have ever used. Support is horrible. All first level support reps are from India.

Not that I have a problem with people from India if they know how to do their jobs. I have Never put in a support ticket when I got a response that was anywhere near the resolution for the initial problem I had. I would have to resubmit the ticket stating the same exact facts asking for the problem to be escalated before I would be contacted by someone that understood the English I was speaking.

There is a reason this is a low-cost provider. You get what you pay for. I'm cutting my losses and moving to a provider with much better support. Just so nobody thinks I'm just venting, I can be contacted at paul.pepin@sacsi.com for any details you may require.

 
Screenshot of http://www.blogordie.com
2.5 stars
Support
1 stars
Features
3 stars
Uptime
3 stars
Value
3 stars

Was this review helpful? Yes | No

I haven't used much in the way of features at FatCow. I mainly got it for email, and email has some big problems. The first problem is that it marks most emails as spam, even ones from the US Government, major US retailers, newspapers, magazines and even FatCow competitors.

These messages aren't "spammy" and the senders are some of the most respected and well-policed senders there are. Spam filtering is totally broken. You need to manually whitelist everything in your address book, and check your spam inbox as an adjunct to your regular inbox.

And there is the second problem, the whitelist. If you get an email from sales@landsend.com, you can't just whitelist landsEnd.com you have to dig into the email headers and whitelist original senders or mailing services and "reply to" stuff in there until you finally get it right (and I still don't know in the general case how to make it work), and then if the sender changes mailing services, it goes right back into spam. When I contacted customer support I just got the runaround and after half a dozen tries, I got this discourse about how big a problem spam is and how the filtering is through a third party and they can't do anything about it, and they didn't even offer to try. They seem to think that politeness is a substitute for results.

 
Screenshot of txkidney.org
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Our non-profit organization has been using FatCow.com for about three years now and we're very happy with them. They offer several options for creating and editing our website so we were able to choose one easiest for us. They also helped us choose which security options would be best for us. We're definitely not experts on creating websites but FatCow helps us through it all.

 
Screenshot of digitiki.com
2.5 stars
Support
1 stars
Features
3 stars
Uptime
4 stars
Value
1 stars

Was this review helpful? Yes | No

Unlimited in NOT unlimited. This host is one of those used car salesman type places. They say they give you unlimited but they shut you down the first chance they get by saying, you are using too much bandwidth.

Really? What part of unlimited am I not understanding. My site was attacked and thus got an unusually high number of download requests.

They shut my site down and put a "suspended" notice at my URL address. This causes a serious PR problem for me. I get emails and facebook discussions from visitors wondering what horrible thing I've done.

This is unacceptable for anyone who's web presence and reputation is critical. Tech support was useless and sent me round and round in circles. Telling me I need to block the IP addresses, but they won't let me access my account to get the IP addresses.

What kind of sane person would see this as logical. Avoid FatCow. There are many more hosts out there that are cheaper and they couldn't be worse with support.

 
Screenshot of http://b-emerging.com
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I have never had so much trouble getting a website up and running. I needed a Joomla template and they state they support Joomla. I went through their marketplace in order to buy my template.

I paid the extra money they wanted to set up the template which they were unable to do unless I switched to wordpress. I am in the process of trying to get my money back and it looks like they will not be refunding me 100% of it. I have been with them for almost a week, I have had several support tickets, and I have not received anything I paid for.

I had their support number auto disconnect me. It takes forever to chat with someone and when they do get on and you say hello, it takes two minutes or more for them to respond. I will never use them again. I love that they are green, but they really suck.

 
Screenshot of http://www.dumbellnebula.com
2.5 stars
Support
1 stars
Features
3 stars
Uptime
4 stars
Value
2 stars

Was this review helpful? Yes | No

OK, once again I tried to contact Fat Cow about a problem. They fixed the problem but they couldn't tell me why, just said must have been my fault. Are they using overseas 'help'?

That seems to be their answer to everything, it is your fault. So, I get done and they want me to fill out a survey. Guess what, I can't mark bad things, it won't accept the survey.

I tried calling them but of course you can't get anybody on the phone, I suspect if they told you when the 'next' (if there is more than one, or even one) technician would be available it would have a month, day and year as part of the recording. I have never been happy with their support. If you want a site where you don't need support and can wing it on your own, than this one might work out for you.

I moved here from godaddy who had a critical problem and again I couldn't get anybody to look at the problem. At least the site works on FatCow.

 
2 stars
Support
2 stars
Features
1 stars
Uptime
4 stars
Value
1 stars

Was this review helpful? Yes | No

Transferred my domain for $15/yr. basic fat cow plan. I signed up for auto renew and discovered they had charged me $131.88 first renewal.

When I questioned the increase in fees, I was told it was only a special and that I should have checked it out better. Ok, I do not recall seeing the jump in price on second year, but it is possible I did not see the fine print. However, I viewed fat cows pricing today and it is $44.04/yr.

So why am I charged the 131.08? Ok, since the basic plan only includes 4 pages per site, I asked if there was an upgrade in capacity or service for the increase in fee and I was told no. Can I terminate early?

Yes, but they will not issue any refund. I spent a lot of time transferring and building my site on Fat Cow and regret using them and have non-renewed and will transfer to reputable host at the end of my hosting period.

 
Screenshot of http://www.nwacsports.org
2 stars
Support
2 stars
Features
4 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

This host has taken our site down twice in the last two months. First time was due to to some malware that was brute forced into some of the webpages on the site. Funny thing was that this had been occuring overt he previous two years and we just cleaned it up our selves when we detected it.

Fatcow finally started to do their own scans for malware and shut down sites with NO warning to allow the owners to clean up their site... Okay It was malware... and it was summer not an important time for our college sports business...

But what annoyed me was the Error message that was put in place of my site's home page - it didn't go away when the site was back online! Every person that had been to the site when it was down saw the same error page when they came back - even though the site was back online!!!!! The user had to 'refresh' their browser the see the website was back online....

How completely stupid of Fatcow!! I was so irate about this. How is a casual visitor supposed to know that they need to refresh their browser to see that the website is back online....

The error page doesn't explain that to them... So we are back online and yesterday, Sept 11, the same thing happens. The error message has replace my home page.

I assume that malware has hit our site again and look to my support to find a ticket telling me what to do to clean it up. I have a message in the support tickets, but it doesn't tell me what they shut down the site. I call and sit on hold for twenty minutes (even though I pay for 'premium support' - another ripoff by this company, I used to call and never waited for support with the premium service).

The support ticket is in the que, but it doesn't tell me what the error was or why my site was taken down. The support rep can't even tell me why the site was taken offline. I demand to speak with a supervisor who tell me the site was taken down because there were too many hits for a certain file on my site....

I am frickin hot now! They have taken my site down because something on the site was too popular... So now people coming to see match scores and the latest conference standings are now going to see the stupid Fatcow Error message instead....

and when the site is back online they are still going to see that error message because their browser has cached the error message page... And this was all due to a file being to popular on the site. My site has been taken down without warning because a file was too popular....

WOW! I need a new web host. Someone that understands why Uptime is very important to some websites.

Beware of This Webhost. I would not recommend to anyone. Moving my site and database to another host is not ideal due to the hassle of such move, but if the site is taken down one more time we are done! So unprofessional this host has become.

 
Screenshot of http://www.ite-engineering.com
3.5 stars
Support
1 stars
Features
5 stars
Uptime
5 stars
Value
2 stars

Was this review helpful? Yes | No

If your needs are met by the service as it exists today, perhaps it will be a good fit for you. If you need assistance beyond what you can find on the FatCow www site, you are in for a delight. "Customer Service" is of phone company caliber. After 11 years with FatCow, I put in my first service call / support ticket after my site was hacked.

After 8 days of Email exchanges on the ticket, I gave up. It was a completely futile and farcical waste of time. The "technicians" (what a joke) don't know the difference between http and ftp.

They were incompetent and lazy - none of them bothered to read the chain of entries in the ticket to understand what I am asking about. Their goal (think phone co.) is to get you off the line / out of the queue, and move on to the next ticket. You ask "What color is the sky today?" and the reply is "To find the temperature in England, click the link on ...".

Notice that I said "they" - the ticket queries were never answered by the same person - not once in 8 days. In addition to the site I have had with them for 11 years, I have had a second one there for 3 years. I will not be renewing either with FatCow.

Speaking of renewing - that teaser rate you see here - that is for 12 months only. Then the price jumps to about $120 / year / site. It's not negotiable.

Your CC info is held on file, including the security code (Target.com anyone??). You will be automatically charged for a year's worth of service at the higher rate when the first 12 months is up. You do receive an Email notifying you of the new price and the renewal date well in advance of the charge. Get milked - try FatCow.

 
Screenshot of http://designskate.com
3 stars
Support
4 stars
Features
1 stars
Uptime
5 stars
Value
1 stars

Was this review helpful? Yes | No

Terrible. From day one my PHP websites were extremely slow. I send multiple tickets, they attempted to help so I won't fault their support, but to no avail.

Now, the final straw. Because I failed to pay for a 3rd party tool, they suspend my entire account. Be warned, they just want your money.

 
Screenshot of http://www.jrobinsondesign.com/
5 stars
Support
4 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Fatcow has been a great place to host my site and my customers. I can think of only one time that my site was down. Customer service has been good.

There site is easy to navigate and I like the chat option. Keep it up Fatcow.

 
Screenshot of http://www.istincorp.com
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

The problem I faced is they are not transparent and unhelpful. My site was shutdown for bandwith abuse. They problem is:
1.

They wouldn't tell me how much bandwidth I used that month (its not shown in their control panel).
2. They wouldn't tell me what the bandwidth limit is
3. Their support is totally and utterly incompetent
I have an audio blog.

It's not widely popular. I doubt that 10gb of bandwidth was even used which is higher than most users but not excessive. They were unwilling to work with me just wanted to force me to get a higher plan. SO please note: Their 'unlimited' plan is not unlimited

 

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FatCow Plan Basic VPS Hosting Business VPS Hosting
Disk Space Unlimited 40GB 90GB
Bandwidth Unlimited 1TB 3TB
Price $3.15/mo $19.99/mo $47.99/mo
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FatCow Plan Shared
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Basic VPS Hosting Shared
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  • CentOS
  • Dedicated IP
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  • WordPress
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  • CentOS
  • Dedicated IP
  • Python
  • Linux
90GB 3TB $47.99/month
Usual price:
Optimum VPS Hosting Shared
  • WordPress
  • PHP
  • CentOS
  • Dedicated IP
  • Python
  • Linux
120GB 4TB $79.99/month
Usual price:
Startup Dedicated Hosting Dedicated
  • WordPress
  • PHP
  • Dedicated Server
  • CentOS
  • Dedicated IP
  • Python
500GB 5TB $119.99/month
Usual price:
Professional Dedicated Hosting Dedicated
  • WordPress
  • PHP
  • Dedicated Server
  • CentOS
  • Dedicated IP
  • Python
1000GB 10TB $151.99/month
Usual price:
Enterprise Dedicated Hosting Dedicated
  • WordPress
  • PHP
  • Dedicated Server
  • CentOS
  • Dedicated IP
  • Python
1000GB 15TB $191.99/month
Usual price:

Fat Cow.com Frequently Asked Questions

  • What is Fat Cow?

    FatCow is a hosting company that provides shared, VPS, and dedicated server hosting for small businesses. It also has a managed WordPress hosting plan. Fat Cow is based in the United States and is part of the Endurance International Group.

  • Where is FatCow's office located?

    FatCow's corporate headquarters is located in Albuquerque, New Mexico.

  • Does FatCow offer any Windows hosting plans?

    No. All hosting plans available from FatCow are provisioned using the Linux operating system.

  • Can I buy dedicated server hosting or managed server solutions?

    FatCow offers three dedicated server hosting options - Startup, Professional, and Enterprise. Each plan comes with cPanel, CentOS, and a free domain name included. RAM, storage, bandwidth, and IP addresses vary as you go up each level.

    Fully managed server support is also included.

  • Will I be able to claim a free domain?

    Yes. All plans include a free domain name.

  • Is there a money-back guarantee?

    Yes. FatCow offers all of its new hosting customers a 30-day money back guarantee, as long as you pay for your hosting using a credit card.

  • Are VPS hosting services available?

    Yes. FatCow VPS hosting is available in three different package plans, Basic, Business, and Optimum. Each comes with a free domain, CentOS, and cPanel. Plans vary based on the amount of CPUs, RAM, storage, bandwidth, and IPs you require.

  • What type of support options does FatCow provide?

    FatCow offers customer support 24 hours a day, 7 days a week by phone, live chat, and email. Dedicated and VPS hosting plans include managed support for the server installations.

  • Does FatCow offer customer service in languages other than English?

    FatCow offers US-based support in English only.

  • Where are FatCow's datacenters?

    FatCow provides shared web hosting from two datacenters located in the Boston, Massachusetts area. VPS and dedicated hosting services operate out of a datacenter in Salt Lake City, Utah.

  • What programming and scripting languages are supported?

    FatCow can also support CGI, SSI, JSP, Perl, PHP, and Ruby On Rails.

  • Does FatCow have a hosting reseller program?

    Yes. FatCow offers a reseller program that provides hosting, domain registrations, search engine submissions, and other services.

  • Does FatCow offer website migration assistance?

    No. FatCow does not offer site migration assistance to customers that need to move their website or domain from one hosting provider to another.

  • Can I host multiple websites on one account?

    Yes. FatCow permits its customers to host an unlimited amount of domains inside their hosting accounts.

  • Is a sitebuilder included?

    FatCow provides a sitebuilder with a simple drag and drop interface.

  • Can I buy an SSL certificate?

    Yes. Shared SSL certificates are available to all FatCow customers as a standard part of their hosting packages.

  • Does FatCow offer cPanel with its hosting packages? What other control panels are available?

    Yes, cPanel is included with all dedicated and VPS hosting packages. For its other hosting solutions, FatCow Control Panel is available to manage your hosting needs.

  • What payments options are available?

    FatCow accepts payments via PayPal and credit card.

  • Do they have any uptime guarantees?

    No. FatCow does not offer an uptime guarantee.

  • What type of security features does FatCow.com provide its customers?

    FatCow provides a variety of security features for its hosting customers, based on need. For websites selling products, they offer Shared SSL. For customers using their email services, they provide spam filtering.

    They also run daily server backups and have facility monitoring at each of their data centers.

  • Does FatCow.com store backups of my site? Do they have a specific backup policy?

    FatCow takes backups for its own use. If you want a more accessible backup service, you can pay for an add-on to your hosting plan.

Who Are The Most Popular Fat Cow.com Alternatives?

Overall 3 stars
Support
2.5 stars
Features
3 stars
Uptime
3 stars
Value
2.5 stars
Visit Fat Cow.com

Price Comparison

Fat Cow.com$3.15
SiteGround$3.95
BlueHost$2.75
InMotion Hosting$3.99
A2 Hosting$3.92
HostPapa$3.95

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