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HostPapa Review: Can This Small-Timer Challenge The Web Hosting Giants? We Asked [count] Real Users

hostpapa.com
Location:Canada
Founded:2006
Phone:1-888-959-7272
Address:Canada: 115 George Street Suite 511 Oakville, ON Canada L6J 0A2 United States: 1623 Military Road #1013 Niagara Falls, NY 14304-1745 USA
Pros:
  • Free setup - No hidden fees
  • 24/7/365 PapaSquad Support
  • Certified green hosting
Cons:
  • Sitebuilder tool limited without upgrade

Should You Host Your Website With HostPapa?

There are many thousands of web hosting companies. So it can be hard to find the right one for your website. As a result, we've put together all of the data to help you make the right choice. Is HostPapa right for you? Read on.

Web Host Review: HostPapa

When you think of eco-friendly hosts you probably also think of steep monthly costs. But HostPapa has made a name for itself by being an eco-friendly host that's also friendly on the wallet. Still, supporting the environment isn't the only thing HostPapa has going for it.

HostPapa's offerings cater to beginners who don't want to utilize a handful of different services to get their sites online. Now, it's still not without its drawbacks. But HostPapa stands out in its accessible hosting packages, it's worldwide presence and suite of site tools that cater to beginners.

All About HostPapa

HostPapa is a relatively new hosting provider, coming into existence back in 2006. A decade of doing business might seem like a long time, but with other hosts doing multiple decades of work, it's one of the newer additions. Still, in that short period of time HostPapa has grown to host over 500,000 websites spread out across the globe.

Hosting for Beginners

HostPapa's website and hosting offering cater mostly to beginner and intermediate level business owners.

It has an array of shared hosting packages geared toward various business types. But beyond its levels of shared hosting, you'll also find VPS hosting options and reseller plans.

Carbon Offsets

HostPapa Features

  • Free '.com' domain
  • 99.9% uptime guarantee
  • 24/7 technical support
  • Unlimited traffic, emails
  • 90-day money-back guarantee
  • WordPress integration
  • One-on-one support

The main thing that makes HostPapa stand out from other beginner hosts is its focus on being a green host.

Now, this doesn't mean its datacenters are powered by solar panels and wind turbines but instead buys renewable energy credits to offset its energy usage. Although this might seem like nothing, for users concerned about their own environmental impact, it could be a huge selling point.

All About Green
All About Green

Beyond it's beginner-oriented hosting packages, where does this host stand out from the pack? After all, the entry-level hosting space is quite crowded.

HostPapa: Why Buy Hosting From Them?

  • Over 200,000 websites being hosted worldwide.
  • WhoIsHostingThis users rate HostPapa as 4.1 out of 5 – Excellent.

All-in-One Packages

HostPapa ends up making a name for itself by providing all-in-one beginner packages, catering to a worldwide audience, offering solid uptime and security features, along with company values that show they care about more than just profit.

Globally Focused Shared Hosting

One of the main reasons for the massive growth of HostPapa is due to its focus on marketing and tailoring their offerings towards an international audience. They offer multiple website versions that cater to users in countries like Australia, Europe, India, Hong Kong, Singapore, and Belgium.

Multi-Language Support

However, they don't just sell hosting packages to users across the globe, but they offer multi-language support that caters to those users as well. Combine an international focus with a robust shared hosting plan, and you're ready to serve people around the world.

HostPapa Global Focus
HostPapa Global Focus via pixabay

HostPapa Offers a Lot

Usually, shared hosting plans that are geared towards everyone ends up being limited. Either in bandwidth, or disk space, or features. But the shared hosting plans offered by HostPapa actually offer your website a lot.

For starters, the very basic plan is not only incredibly cheap, but it allows you to host up to two websites. Not only that it offers you plenty of disc space, so you won't be running into any plan limits here. But maybe the coolest thing that those just getting started online will love is the inclusion of a free domain name.

Let's face it, although there are better domain name management providers out there, when you're brand new to the online world it can all get a little overwhelming fast. So, being able to take care of your hosting, domain name, and build your site all in one place can be very helpful.

A Hosting Plan for Everyone

The main focus is obviously offering shared hosting plans. You can see that through the scalable shared hosting plans available on the site. The starter plan is the most obvious choice if you're looking for the cheapest option available, but if you want to build a larger website for your small to medium-sized business, then you'll want to look into the Business and Business Pro plans.

HostPapa Hosting Plans
HostPapa Hosting Plans

Both of these will give you more options when building out your site, along with giving you unlimited disk space. But if you're the type who wants to sell products, or build out a full-fledged e-commerce store, then Business Pro is the only plan for you.

Luckily, it's easy to upgrade your plan, so if you find yourself wanting to build out a larger site, then you can quickly upgrade your plan.

Other Plans

HostPapa also provides WordPress plans that are similar to the shared hosting plans but come with WordPress pre-installed and run on WordPress optimized servers.

Finally, there are some more advanced hosting plans available like VPS and Reseller hosting. Beginner users will probably find these plans too much. However, it's nice to have if you want to stay with HostPapa for the long-run, but your site won't stop growing. A great problem to have.

Website Builder

In alignment with the focus on providing beginners and small business owners everything they need to get their sites online, you'll find a bundled website builder. There are multiple versions of it depending on which hosting plan you're using.

Free Website Builder Features

The free version is a little limited, but you still get access to features like:

  • A library of over 100 mobile-friendly design templates
  • The ability to create a basic 3-page website
  • Easy drag and drop website creation
  • A selection of ready-made widgets and apps
  • Easy navigation menu creation, including nested navigation

Site Publisher
Site Publisher

Higher-Level Plans

Now, three pages might not be enough for some users, but for people who want to build a simple site in the quickest amount of time possible, then it could be enough.

For more will need to upgrade your website builder subscription to a higher-level plan. As the plans scale up, you'll gain access to additional features, like creating unlimited pages for your website, getting access to even more templates (including tap-to-call features), and Google Map integration. With the highest level plan, you can build your very own e-commerce site.

The level of service you need is up to the goals you have for your site. But regardless of which plan level you choose, it's super easy to build your site. Since it's a drag-and-drop website builder, you can rearrange site elements until it's perfect, all without any previous design knowledge.

HostPapa's Uptime

Regardless of the features a host provides, the most important one is a high uptime. What good is a host if visitors can't even access your site!

HostPapa Service Guarantee
HostPapa Service Guarantee

We're happy to report that HostPapa offers users an uptime that's better than the industry average. Far from just saying it has 99.9% uptime it actually has the historical data to back it up. However, there isn't a credit system that'll discount your payment if your site goes down, like some hosts offer.

Stellar Security Features

Website security is something you need to take seriously, so it's nice to see a beginner host that makes it easy for users to keep their sites secure. The last thing you want to do is think about how to best protect your site on top of that.

All of its shared hosting plans are equipped with Panda Cloud anti-spam, regular attack monitoring, a server firewall, and detection of any intrusions into the server environment. These features are actually pretty advanced for any basic shared hosting package.

Industry-leading security technology for websites of all sizes!
Industry-leading security technology for websites of all sizes!

If you have more extensive security demands, then you'll want to upgrade to a higher level package, which gives you things like a free SSL certificate, a dedicated IP address, automated backups, and domain privacy protection.

HostPapa: Room to Improve

Even with all the features highlighted above, HostPapa isn't without its drawbacks. Some of these flaws aren't dealbreakers, but it probably narrows the pool of people who would find this host the best fit for their needs.

Here are a few things that HostPapa could improve upon:

  1. Loading speeds aren't up to par
  2. Pricing option are a bit misleading
  3. Datacenter options are limited
  4. The 30-day money back guarantee could be improved
  5. Backups aren't included with lower-level plans

I'll go over these issues in more detail now.

Loading Time

Although it's uptime is stellar, the average loading speeds aren't up to par. If you barely get any traffic or have a very small site, then this probably won't be an issue to you.

But since page loading speeds play such a huge factor in your user experience and search engine rankings it's something crucially important, especially today.

Pricing Options

The pricing options seem to be a bit misleading.

Upon first glance, the super low advertised prices might seem like a huge bargain. But these prices are only valid if you sign up for a long-term hosting deal of two or three years.

Granted, the prices are still cheaper, but it never feels good to have to lock yourself into such a long-term deal right out of the gate.

Datacenter Options

Although HostPapa serve customers from all over the world, the datacenter options are actually quite limited. At the time of writing this, they serve all of the websites out of the Toronto, Canada datacenter.

This might be advantageous for some users, but those located halfway across the globe could probably benefit more from a datacenter closer in proximity.

Money Back Guarantee

The 30-day money back guarantee for hosting packages should be enough for most users. It's not the longest guarantee ever, but it's still enough time to give the service a real test drive.

However, there is some fine print you'll want to be aware of. If you choose to take advantage of the free domain upon registration, then your domain set-up fee will be deducted from your total refund.

Backups

Backups are included with higher level plans, but users on shared hosting plans are out of luck when it comes to automated backups.

You can add backups to your plan for an additional fee, but that probably contradicts the reason you signed up for the host, to take advantage of its low prices.

General Improvements

The service issues highlighted above won't end up being problems for everyone who uses the service. Especially if all you want to do is build a small site with a couple of pages.

The one thing that would be really nice to see happen is a greater datacenter selection. This would help to better cater to users around the globe and probably help to speed up page loading times as well.

Is HostPapa Right for You?

HostPapa is a solid budget host. But even though it's oriented towards beginners, it's still not right for everyone. They do offer a solid selection of features, especially for a beginner shared host. But the unclear pricing, loading speeds, and lack of backups might be a dealbreaker for some.

Take a quick look at the good and bad about HostPapa:

The Good The Bad
Cheap and eco-friendly Lengthy contract for cheap rates
Intergrated site builder Slower loading speeds
Multi-language support Lack of included backups
Built-in website security tools Lack of datacenter selection

Still, if you're looking for a budget-friendly green host and only want to build a simple website with a few pages, then it can fit your needs perfectly.

Lastly, if you're interested in HostPapa, then you should take advantage of our coupon code. This will let you get HostPapa's cheap hosting for even less.

cPanel

HostPapa utilizes the classic cPanel setup, like most other beginner web hosts. Chances are, you've stumbled across cPanel before, or have at least read about it. It's one of the most popular and commonly used control panels in the world.

cPanel Layout and Searching

The cPanel environment is well laid out and it's easy to find what you're looking for. You can access your cPanel from the main user dashboard, or directly from your cPanel URL.

The setup is similar to other cPanel layouts. You can either search for the app you're looking for, or browse through the collection of different apps you can use. You'll also notice a right-hand column that offers you an account breakdown, so you can get an understanding of your current account usage.

HostPapa cPanel
HostPapa cPanel

Doing It All With cPanel

If you're looking to do things like manage your account, access your domains, add additional services to your account, build your website, adjust your billing, or input a support request, then you'll be doing this from the main user dashboard.

Having the ability to access every single thing related to managing, creating, and paying for your website in one single dashboard is a very nice feature that streamlines using the service.

Excellent Multi-Language Customer Support

HostPapa takes its customer support seriously. First, you can access support via phone, email, live chat, and even fax. There's also a pretty big library of tutorial and walkthrough videos if you're the stubborn type who likes to work through everything on your own.

Papa Squad Experts

One stand-out feature is the support offered by Papa Squad Experts. First, the name is awesome. Second, it's incredibly helpful and you'll get a guided walkthrough via video or phone about whatever issue you're currently experiencing.

24/7 Support
24/7 Support

Multi-Language Support

If English isn't your first language then don't worry, you're covered. HostPapa offers phone support for over 18 different countries, which most other hosts can't match.

HostPapa Alternatives

If you like HostPapa but don't think it is quite right for you, check out these hosts.

HostGator

HostGator Logo

If you're looking for a beginner host but think that the slow loading speeds might be an issue for you, take a look at HostGator. You'll find cheap hosting plans that compare to the pricing options offered by HostPapa, but the overall loading speeds with HostGator seem to be better.

If being eco-friendly is a big concern, then you'll be happy to hear that HostGator offsets their energy usage by purchasing renewable energy credits too.

SiteGround

SiteGround Logo

If price isn't a big concern and you don't mind spending a bit more for your hosting, then consider choosing SiteGround. It's one of the best beginner hosts out there and offers solid uptime and loading speeds.

Plus, you'll have the ability to choose between multiple datacenters, which is a great option for users who don't live in the US.

HostPapa Frequently Asked Questions

Here are answers to some of the most frequently asked questions about HostPapa. For more, see our questions and answers below.

Question: Are there any hidden fees I need to be aware of?

Answer: There aren't any hidden fees per se. But there are some pricing discrepancies you'll want to be aware of. For example, the low pricing featured on the plan pages is only available when you agree to a 2 or 3-year contract. Otherwise, the plan rate will increase. You'll also want to be aware of the price increases after your initial contract. The low rate you lock in for your service is only available for the length of your first term.

Question: Is there any way I can make my website faster?

Answer: Like we mentioned above HostPapa is a bit slower than average for site loading speeds. However, there are some ways you can speed this up. Beyond optimizing your site, which we won't cover here, you can utilize the Cloudflare CDN.

You can activate Cloudflare from within cPanel. Just click on the Cloudflare icon, follow the steps, and you'll setup Cloudflare for your chosen domain.

HostPapa FAQ
HostPapa FAQ via pxhere

Question: What languages are currently available for support?

Answer: You'll be able to reach the support team via the following languages, English, Spanish, French, and German. Plus, there's also the promise to add more support languages in time.

Question: Do I get credit back if my site falls below the 99.9% uptime guarantee?

Answer: After digging through the terms of service I couldn't find anything that pertained to account refunds or credits if your site does go down. So, no there's no tangible offer if your site goes offline. HostPapa simply puts it in good faith that your site will experience 99.9% uptime, and the data suggests this is true.

See more frequently asked questions below.

HostPapa Quick Overview

Here is a quick rundown of what HostPapa has to offer. Use it to compare to other hosts.

Specializations

  • Cheap eco-friendly hosting.
  • Everything beginners need to get their sites online.
  • Great multi-language support for non-English speakers.

Shared Hosting Plans starting at…

$3.95/mo

Migration policy

Free website migration for new accounts only, email migration is also included

Quality of support materials

Good.

Control Panel Access

cPanel.

Datacenters

Main datacenter is located in Toronto, Canada. Additional datacenters exist across North America, but the locations aren't specified.

Money-back guarantee

30-day money back guarantee.

Backup Policy

No automated backups for the cheaper plans. You can upgrade for automated backups, or add it to your plan for a fee.

Site Builder

Yes, a basic site builder is included, with paid upgrades for additional features.

PCI compliance

Certified PCI compliant e-commerce merchant.

Pros and Cons of HostPapa

HostPapa is a solid beginner host with multi-language support, however, it's not perfect for every style of website owner, as you'll see below.

HostPapa Pros

  • Some of the cheapest green hosting out there
  • Easy to use and integrated site builder
  • Multi-language customer support, which can be invaluable for certain users

HostPapa Cons

  • To get the lowest pricing you have to sign up for a lengthy hosting package
  • The loading speeds are slower than average
  • Datacenter selection is limited (there isn't one) for having a global user base

Why You Should Host With HostPapa

HostPapa is a great choice if you're looking for a beginner-friendly host that'll not only allow you to host your site easily, but also let you build an attractive site too. All while staying on budget.

However, those looking for a high-performance host who prioritizes website performance will want to continue their hosting search.

Last updated: 2018-11-09

Most Helpful Customer Reviews

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What could I say exciting today? I have been at Hostpapa for 8 years, I think. I had some clumsiness and occasionally I did not plan my work well, which caused me some troubles as a webmaster.

But the Hostpapa team has always supported me. I am completely satisfied with what you have done for me. But please keep working!

 
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When I first found HostPapa I couldn't believe I was getting everything my old host offered for a fraction of the price, and figured there had to be a catch. So far I can say the only downsides I have found are that FTP access is a little slow and there have been maybe 2 or 3 instances I've noticed in the first year that my sites were briefly inaccessible (which happened on my old host anyway). This hasn't happened for a few months, however.

On the upside, there is the price, the great customer service, and the fact I have everything I need at my fingertips to host several small sites for my friends' businesses & take care of their emails. Overall, very pleased.

 
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I am so very impressed with the quality and also the personal support I receive from HostPapa. I have never been phoned before to notify me of an issue with my hosting (my fault as well, way over data) until I changed to HostPapa. They rang me and explained the situation, gave me some solutions, and gave me a little time to sort it. I was extremely impressed.

 
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We've used HostPapa since 2009. Initially we chose them because of their Canadian location, but very quickly chose them for their ease of doing Business - with a few clicks you can register a domain, get the hosting account setup and receive a welcome email with all the key information for cpanel and ftp and billing etc. Before working with my current employer, I developed websites for small business owners and found Hostpapa's pricing to fair and competitive and the big selling feature as a self-employed person at the time was the great technical support.

Over the years, I've put together dozens of websites and HostPapa is my hosting company of choice. The one-click application of Wordpress to the account, the one-click website backup, the ease of creating emails and re-directs - makes it feel like I have an IT Department backing me up. Their Business model is fair and customer-centric.

I had the unfortunate experience of dealing with GoDaddy when working on a client's website and found their constant upsell and re-sell irritating and their website navigation / information architecture incredible confusing and I think designed to get you to buy services you don't need or that you already have (was billed more than twice for a service the account had!). In comparison, I find HostPapa's website and their cpanel clear and easy to navigate - this makes selecting the right products and services fast and easy and time is money so being able to quickly perform needed tasks enables me to use my time efficiently. Highly recommend HostPapa and in fact have to many times over. Susan Mills
Grand Bend & Area Chamber of Commerce, Ontario, Canada
www.grandbendtourism.com / www.grandbendchamber.ca

 

385 Reviews of HostPapa By Our Users

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Offered a great deal. Help with setup was great. Ongoing support when needed has been very quick and to the point.

No problems at all since I started with them some months ago. I shopped around and their deal was the best. Learning Wordpress was a pain but they were very helpful and helped me get up and going

 
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If I have any problems with my website, they fix it quickly once I let them know about it. I'm very pleased with their service. I am allowed many options for my website and using hostpapa allows me the freedom do to what I want on my site. They are a good choice to host a website.

 
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I'm a new customer. But if things stay as they have begun, I'll be an old customer as well! Staff worked with me to insure everything was a ' good fit ' :-)
Everyone I dealt with are very courteous, efficient and pleasant to work with.

Locked in a good price for 3 years ... very satisfied.

 
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We have had HostPapa hosting our website for several years. We have never had any downtime. It has all the features that we need.

The support has been quickly responsive, polite, informative and has always solved the issues for free. We have access to more email addresses than we need. Altogether, a fine package that we would recommend!

 
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I have used HostPapa for website hosting - personal sites as well as client sites - for a number of years. I'm used to working with server/web utilities and so forth, so my needs for Customer Help are usually for two things: registering and renewing domains, and the rare occasions when I come across a problem I very rarely have. Hostpapa domain handling is simple, effective, and fast.

The rare server issues are always handled quickly and effectively without the Help Desk expecting me to look through page after page of FAQs that are not related to my problems. Both for my own domains and hosting issues, as well as for my clients, HostPapa is #1 with me.

 
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I was first attracted to HostPapa because of their green publishing credentials as I was looking for a place to host the website for an ecolodge. I have now been using HostPapa for over six years and have two other sites hosted with them as well. I have always found their support to be excellent, including dealing with some difficult issues around change of ownership of the original ecolodge. They also represent excellent value for money for hosting packages that include everything I need and more.

 
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I've been with HostPapa for several years now and the service has continually gotten better. Uptime is either 100% or so close I haven't noticed. Their support is quick and helpful.

I have several Wordpress sites on my account and all are operating/functioning properly. I highly recommend them for hosting.

 
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I really believe that what hostpapa offers is unbeatable for the cost. I used several hosting companies before to host the 4 websites that I manage and they were either much more expensive or much less competent. The unlimited space offer is really cool. And what I like the most is the responsiveness of both the commercial and technical support teams.

 
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Really excellent service with really helpful staff. The firm were very obliging when I wanted to buy a number of different domain names whilst using one hosting site, which I didn't understand was possible until I started working with Hostpapa. Very helpful staff, nothing was to unclear for them to resolve if I had any technical difficulties.

A super service. I am very happy to recommend them to my colleagues.

 
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Good guys with a prompt turnaround and continuous attention to inquiries. Easy to understand and will put solutions in 'plain English' for those that don't think in code. I am pleased that most problems are attempted to be solved with the settings you have already and not trying to sell another product unless it's critical to the solution.

Often my issues to solve are already after a full day's work, so they're good at dealing with people on a short fuse. Overall, they are the best providers I have used for NZ based sites.

 
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Seems like I've been with Hostpapa forever. That indicates I'm a satisfied customer. They are very reliable and when I have an issue (not often) they are very fast in responding.

Only issue is their website, I've always found it a bit confusing to navigate depending on whether it's for support, e-mail, or billing... not sure why there are differing sign-ins.

 
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I have been with host papa for a few years now and I have no complaints at all! They give me good service for my money and unbelievable fast support. I am extremely happy with host papa, "Not thinking of going anywhere else"
Thank you host papa for the wonderful service.

J. Oliveira

 
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I joined HostPapa 3 years ago because my then provider was (a) really expensive and (b) once they had me signed up seemed incapable of listening. I have found HostPapa quite the opposite and that is why I am happy to recommend them. They offered me a great deal and they have been extremely responsive to my enquiries and concerns. It is nice to be treated as a valued customer and that is what they do.

 
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I run a hosting service on a VPS but I'm not an IT Guru, so sometimes (read - often) I come up against issues with configuration, customer email, site security - the list goes on of course. It's a huge relief to know that at any time of the day or night, I can chat directly to someone who always has a helpful attitude and more often than not, is able to either give advice or direct me to a solution. I'm constantly amazed at the tools, links and trouble-shooting ideas put to me in these sessions.

If all else fails, the problem is escalated to specialist teams who can solve the more tricky stuff. Even then, if I want, rather than just leaving it in their capable hands, they can just clearly explain how to do it so I can learn. Well done Hostpapa team!

 
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I have been with HostPapa for almost 5 years with very few issues and great uptime. Any issues I have had have been dealt with fast and professionally. I am a novice user and they have held my hand whenever I have needed it. I would highly recommend them for a great service and keen pricing.

 
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I am 66 and run a website that is largely a public service for those who need legal access to Medical Cannabis in Canada. My computer skills are barely enough to build and publish my site and I could never have got it online without HostPapa’s excellent support. Their ongoing support for me has been outstanding at every point of contact over the years since I signed on. I can’t recommend them highly enough.

 
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I have been using HostPapa for several years. The support has always been fantastic and quick. I have always watched for specials and the value has been exceptional.

Would never think of leaving. I will be a client for many more years. I don't think you will be disappointed..

 
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I recently had a problem receiving phishing emails through a fictitious email address that the send had made up ending with @mydomain.co.UK. I had forgotten that I had previously set email settings to direct all emails ending @mydomain.co.UK. I raised a support ticket and received such a quick response with a clear explanation as to why I was receiving these emails and what I needed to do to change my settings.

The matter was quickly resolved and I was very impressed with such an efficient service. Well done HostPapa.

 
Screenshot of http://www.muskokahomes.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have been a satisfied customer of HostPapa for over ten years. We have been in Business for over thirty years and had occasion to use numerous Isp's from the inception of hosting in the early nineties. We have had disasters in terms of quality, service, lack of privacy, and billing issues just to name a few.

HostPapa has always delivered. Simple, Professional, Consistent. You would think that is what every business should provide.

Most do not. HostPapa does. One final comment I would make is the support is friendly and professional and gentle to non techies like me.

They are the experts and they tell me what I need to know and they take care of the rest. Greatly appreciated indeed.

 
Screenshot of http://www.carphealthaccess.ca
4.5 stars
Support
4 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Whenever I have needed customer service it's always been quick and easy through the web chat. They are able to solve my problems easily. I wish there were more pages and features available with the basic web page builder, but for a basic website, it's not bad. HostPapa's pricing is hard to beat!

 
4.5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

I have been with hostpapa for a number of years and have had great service in all range of aspects. I am hosting four separate domains in my space and each have a number of subdomains. Their response is great and the chat sessions available are a heaven send solution to handle issues quickly.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Hostpapa has gone above and beyond to help me with problems I have had with my website. They have been so patient with my lack of understanding of how all the systems work and have been such a pleasure to deal with. I would recommend them to anyone and everyone.

If you love great customer service... use Hostpapa:)

 
4 stars
Support
4 stars
Features
3 stars
Uptime
4 stars
Value
4 stars

Was this review helpful? Yes | No

After 2 years with HostPapa i have to tell you, that the service was alright. I only have 2 days of downtime in 1 year. I had troubles with some plugins and even a virus, but the support was understanding with me, and help me alot, and the response were fast enought <30 min of waiting.

I have to recommend you, my website have like 5000 visits at day. I love Hostpapa, im not moving from here.

 
Screenshot of http://www.timdhodges.ca
3.5 stars
Support
3 stars
Features
3 stars
Uptime
3 stars
Value
4 stars

Was this review helpful? Yes | No

We have been with them for years and have had some occasional issues. The past few weeks the issues have got a lot worse. We were locked out of our account for one morning because they didn't monitor the hard drive space left on the server and let it run out.

Tech support is hard to deal with, which normally is OK as they have decent up-time. Lately though it has been fairly problematic.

 
Screenshot of www.ngtimes.ca
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Their reviews must all be fake. 4-5 seconds for every webpage to load... before I even installed anything. Random downtimes for a few minutes at a time.....

And now their servers are down for a few hours. All within my first 2 months. Servers go up and down, but if you say 99.99% uptime...

you better mean it. The only people that would rely on these guys would be people that don't know any better. Unfortunately, I didn't know any better, followed some amazing reviews (probably paid affiliates) and got scammed. Beware!

 
Screenshot of www.spoketechnologies.com
2.5 stars
Support
1 stars
Features
4 stars
Uptime
2 stars
Value
2 stars

Was this review helpful? Yes | No

Zero on customer support...3 weeks and 5 tickets to get my Whois details update. Just a small example of the lack of customer service processes. When they tell you after weeks drag on, that a manager will contact you soon...they mean Never.

Prior to that I had 2 months of agonizing outages, which prompted me to move my site to another VM...so now I'm paying them to be the registrar and DNS server...and even this they are brutal at.... I wish I'd never heard of hostpapa...but at minimum I would have liked to have know that customer service is almost none existent...I can't think of 1 ticket that I have opened that was resolved promptly or properly on the first attempt. If you're putting up a simple page and Never requiring any changes maybe then you can use Hostpapa...and hopefully you'll never need to speak to them

 
Screenshot of https://www.tjl.co.nz
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I found HostPapa while I was searching for a New Zealand based web host to move my Business website to. My decision to go with HostPapa over a local host was made because of the excellent level of service and the very clear knowledge base on how to take advantage of the wide range of features available with my hosting package.

 
Screenshot of http://www.omnigenterprise.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

So far since I started using HostPapa, I've been enjoying incredible free support and considering the fact that their services are cheaper, I'm highly impressed. Everything with suggestions are communicated to me via mail and I get quick response. Their support goes extra to perform certain functions for you at no cost. I have since started moving all my projects to Hostpapa.

 
Screenshot of http://www.apss.co
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I am using HostPapa as the Web Hosting service provider for my new start-up. It has been a wonderful experience. Though I am pretty new to having my own website, the services and support provided by HostPapa are excellent.

I would highly recomment HostPapa to the potential users. The technical support is awesome. The consultants are able to provide a clear direction to my queries. Obviously, HostPapa rocks.

 
Screenshot of http://www.swanlandparish.org/
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

I am transferring all my websites to Host papa mainly because of excellent support and numerous features
I have been hard hit by the multiple failures of the Easily server and the support staff have been very helpful
The costs are not cheap but I suppose you get what you pay for. I am interested in the Business package so I can run multiple websites

 
Screenshot of http://hacklphotography.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I do not need many advanced features and extreme bandwidth, but I have multiple domains that I want to manage in one place. Hostpapa is perfect for that. I have had challenges with moving domains to HostPapa that had been registered with different registrars, but HostPapa support was very helpful and quick to resolve the matters.

 
Screenshot of http://studioeco.com.au
5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Great service, and have delivered what was promised. Like the backup provided and the secure WebDisk so that you have continuous access to the contents of your site. It's easy to make something that's complicated even more complicated but very difficult to make the complicated simple. HostPapa have successfully managed to make the complicated simple.

 
Screenshot of http://www.scottpage.ca
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I highly recommend HostPapa. They have amazing technical support and they're incredibly reliable. My website and email have never had problems, anytime I did have an issue it was from something other than HostPapa and they always solved my problem.

I've been with them for many years and wouldn't change a thing. I've recommended them to many friends and colleagues over the years.

 
Screenshot of http://www.aangelasflorist.com.au
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Everytime i needed assistance, the team has been terrific and able resolve my website problems. Specially since I don't know much about websites and my husband Peter only knows a little bit more and team able to help us - learning and assisting with us working having our site up and having it running

 
Screenshot of http://www.204th.org
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I recently had a problem accessing my email accounts. The problem was due to my configuration set up but the tech support offered by Hostpapa was second to none. Over the course of several days they responded to my questions and tests very quickly to get me back on track. Best on-line support I've received from any internet service organisation.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

HostPapa offers a wide range of hosting needs for personal, small Business or large business, setting up your domain name, web space, security, email. Any time I needed customer service the HostPapa team was very efficient in taking care of my needs. I don't remember a time when the HostPapa site was down.

I have been a customer for over 20 years. An Eco-friendly Canadian based business.

 
Screenshot of http://tmsthermalstore.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I can't think of any way to fault papa. I had a spam/bot problem recently that took traffic well over my allowance, papa were impressively patient whilst also being available via email and chat 24/7 with a competent and considerate tech support team to help get things sorted - I couldn't have expected for more

 
Screenshot of http://brianpanhuyzen.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

HostPapa so far has been flawless – great performance, solid uptime, responsive support. All their management and support webpages are easy to navigate, and everything operates in a way that makes sense. Plus they recognize their responsibility to the environment, and their servers are powered by green energy, which is awesome. I'm very happy to have moved to them (from NetFirms – ugh!).

 
Screenshot of http://www.melbournecitycarsales.com.au
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Hostpapa made the transition of our web services and domain registration hassle free. I have found the support service provided by Hostpapa to be of high quality with staff very helpful and knowledgable of their products and services. They even assisted with the setup and migration of my emails to Microsoft. I would not hesitate recommending their services to anyone.

 
Screenshot of http://londontaxinapier.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Dealing on Chat has been a really good experience as previously I have avoided this option of assistance. The operators are very helpful with giving me easy to understand answers to my questions and any issues that require the imputt of another department they raise a "ticket" and these also have been processed promptly and efficiently.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

HostPapa is a fantastic hosting company. They have excellent customer service, available at any time of the day and are able to help you resolve issues quickly and easily! They also have an easy to use Database system and support PHP code and sites as well as nice responsive hosting that can be accessed all the time.

My site hasn't had any issues running and no problems with it. I have been loving HostPapa so far and would recommend them to anyone that is interested in getting their own website

 
Screenshot of http://www.dicenzo.ca
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Hostpapa rocks. Unlimited everything. Easy setup, and registration, easy migration of both domain and hosting.

Many programs to choose from in Softaculous and the control panel is superb. Customer support fast and knowledgeable. I do not believe I have ever had any down time.

I can host more than one domain, and have many email accounts and aliases with distribution lists, spam filters, forwards etc. A complete choice of statistics.

 
Screenshot of http://riderconsulting.ca
5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have been using Hostpapa for 8 years and have always been satisfied with their courteous and prompt service. The plan I have is competitively priced and although I have no experience with other web host clients I have no hesitation in recommending Hostpapa - especially for Canadians. Compare and look at reviews - then you will see going with Hostpapa is a no brainer!

 
Screenshot of https://waderazella.ca/
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have been with hostPapa since 2003 that is 14 years of great service and hosting. I never need to look anywhere else as they are very competitive for what they offer. I am very happy with HostPapa and will recommend them to anyone and everyone. Cheers
Wade Razella
Wade Razella Online Solutions
Winnipeg Canada

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

as Business person in NZ, I love that the support is 24/7 and I don't have to worry about when I can and if I will get the support when I need it when I need, Plus I like the reliability of the service and the user friendly features which give me greater control of the web-hosting and management services.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have been with HostPapa for several years now. There up-time is exceptional and they are always prompt to help if ever I have problems understanding anything. The included extras with their hosting are numerous and I believe that they would be market leaders in their field.

At the same time, I have watched how my daughter, who used another hoster, had numerous problems with no real solutions being provided. I convinced her to change over to HostPapa and now she has no more hosting problems. Go for it HostPapa - keep up the good work!

 
3.5 stars
Support
5 stars
Features
3 stars
Uptime
3 stars
Value
3 stars

Was this review helpful? Yes | No

I have used Hostpapa for a while now to host my website Easy On Covers. I started with Hostpapa because of its price and being a Canadian company. I have not used any if its other services and am unable to review them.

My recent experience with the support staff was great and I was very satisfied with the service by catting on line. Thanks

 
Screenshot of http://gig247.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

First time seeing hosting cpanel is not easy! I had no idea how everything works and I was amazed how fast their support ticket system response to my issue! I even phoned them related to domain transfer and everything was clearly explained and I got help all the way until it was completed.

Another issue was I couldn't connect to my server through ftp so I phoned them and as always someone seems to always be available to help(no waiting!). As I mentioned earlier, I am new to this hosting and website thing so it is very scary for me but I find hostpapa very helpful and even had someone from their tech fixed my script to correct my database credentials. I have opened more than 5 tickets asking for help and all of those were resolved very fast.

All the staff I spoke to so far were very friendly and seem to know what they are doing. To be honest the only reason I was upset was when my website was crawling to load which I suspected it was to do with the new website I just bought that was filled with plugins! I removed some plugins and updated like at least 19 wordpress plugins which seemed to solve the issue.

I have 5 websites running on the server with 3 eCommerce with no issue at the moment. I am so glad I chose them! Keep up the good work Hostpapa!

 
Screenshot of http://www.notarytorontomobile.com
4.5 stars
Support
4 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Someone recommended Hostpapa to me around 5 years ago. Since I signed up with them I have been very happy with their prices and service. They offer promotions and good deals and I have had no issues with my website in any respect.

I strongly recommend Hostpapa and have no need to look elsewhere. Thanks

 
Screenshot of http://angelwhispers.ie
5 stars
Support
4 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have recently changed my hosting over to Hostpapa and I am delighted that I did. I find they are very helpful and responsive to my email. Their price is unbeatable as far as I can tell & I've done a lot of searching and Hostpapa is definitely the best deal out there.

The reason I gave 4/5 for support is that I find their online chat system tends to be quite slow. But what they may lack in online chat they totally make for with their very responsive email support.

 

Most Popular HostPapa Hosting Plans

Business WP Starter Bronze Reseller
Disk Space Unlimited 100GB 50GB
Bandwidth Unlimited Unlimited 500GB
Price $3.95/mo $3.95/mo $19.95/mo
View Plan View Plan View Plan

All HostPapa Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Business Shared
  • WordPress
  • PHP
  • LAMP
  • Firewall
  • PostgreSQL
  • Dedicated IP
Unlimited Unlimited $3.95/month
Usual price:
WP Starter Shared
  • WordPress
  • PHP
  • LAMP
  • Firewall
  • PostgreSQL
  • Dedicated IP
100GB Unlimited $3.95/month
Usual price:
Bronze Reseller Reseller
  • WordPress
  • PHP
  • LAMP
  • Firewall
  • WHM
  • PostgreSQL
50GB 500GB $19.95/month
Usual price:
Silver Reseller Reseller
  • WordPress
  • PHP
  • LAMP
  • Firewall
  • WHM
  • PostgreSQL
80GB 700GB $27.95/month
Usual price:
Gold Reseller Reseller
  • WordPress
  • PHP
  • LAMP
  • Firewall
  • WHM
  • PostgreSQL
120GB 1TB $39.95/month
Usual price:
Platinum Reseller Reseller
  • WordPress
  • PHP
  • LAMP
  • Firewall
  • WHM
  • PostgreSQL
160GB 1.2TB $59.95/month
Usual price:
Titanium Reseller Reseller
  • WordPress
  • PHP
  • LAMP
  • Firewall
  • WHM
  • PostgreSQL
200GB 1.4TB $79.95/month
Usual price:
Plus VPS
  • WordPress
  • PHP
  • LAMP
  • Firewall
  • VPS
  • PostgreSQL
50GB 1TB $49.99/month
Usual price:
Pro VPS
  • WordPress
  • PHP
  • LAMP
  • Firewall
  • VPS
  • PostgreSQL
100GB 2TB $79.99/month
Usual price:
Premium VPS
  • WordPress
  • PHP
  • LAMP
  • Firewall
  • VPS
  • PostgreSQL
200GB 2TB $149.99/month
Usual price:

HostPapa Frequently Asked Questions

  • Where is HostPapa located?

    HostPapa is headquartered in Oakville, Ontario in Canada. It also has offices in the UK, Australia, Germany, and the US.

  • Does HostPapa offer dedicated hosting?

    No. HostPapa does not offer dedicated servers.

  • Does HostPapa offer Windows hosting?

    No.

  • What programming languages can I use?

    PHP and MySQL are fully supported on all shared hosting plans. Python, Ruby, and other programming languages are not supported on shared hosting plans, but can be used on VPS plans and higher.

  • Where are HostPapa's datacenters?

    Its primary datacenters are located in Toronto, Canada. It uses additional facilities across North America, but does not specify the exact location.

  • Will HostPapa help me to migrate my site?

    Yes. HostPapa offers free migration for all new customers.

  • What support is available to me?

    Customers benefit from phone, email and live chat support from its technical support team, the PapaSquad. All support is available 24/7.

    Additionally, all new customers can book a free 30-hour session with a technical support person at HostPapa. This is included free on some plans, but is extra on others.

  • What languages do support staff speak?

    HostPapa offers support in English, French, and Spanish via live chat and email. Multilingual support is not available by phone.

  • Will I get a free domain name?

    Yes. Anyone registering for at least a one-year plan will get a free domain name for one year.

  • Does Hostpapa offer a money-back guarantee?

    Yes. HostPapa offers a 30-day money-back guarantee, less setup and domain registration fees.

  • Is there an uptime guarantee?

    Yes. HostPapa offers a 99.9% uptime guarantee. However, its Terms of Service does not say that customers would be credited if it failed to meet this figure. It simply says it will make reasonable efforts to meet it.

  • What if I need to run multiple websites?

    There are no added fees for running multiple websites from one HostPapa account. The only exception is the cheapest shared hosting plan, which is limited to two websites only.

  • Does HostPapa provide a site builder?

    Yes. The HostPapa Starter Edition site builder is included with all plans. It allows you to build a single website with three pages for free.

    Some plans include the upgraded Unlimited Edition. You can pay to upgrade further if you need additional features or templates.

  • Can I get an SSL certificate?

    Yes. HostPapa provides SSL certificates for an additional fee over your hosting plan. 

  • Is there a web hosting control panel?

    Yes. All hosting is provided with cPanel. 

  • How can I pay for my hosting?

    HostPapa accepts payment by credit card (Visa, MasterCard or American Express) and PayPal.

  • What is the minimum length of a hosting contract?

    You must pay at least a year in advance. They have 1, 2, and 3 year plans available.

  • Is bandwidth and storage really unlimited?

    HostPapa, like many providers of shared hosting plans, advertises "unlimited" hosting plans. For average or casual users, this will be fine.

    For high-traffic websites, your account may hit their "soft" limits.

    These internal limits are not defined anywhere, but they can be a problem when a site is receiving tens of thousands of visitors a day.

Who Are The Most Popular HostPapa Alternatives?

Overall 4 stars
Support
4 stars
Features
4 stars
Uptime
4 stars
Value
4 stars
Visit HostPapa

Price Comparison

HostPapa$3.95
SiteGround$3.95
BlueHost$2.75
InMotion Hosting$3.99
A2 Hosting$3.92
HostGator$2.75

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