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HostPapa In 2017: What Did 351 HostPapa Clients Think?

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HostPapa

351 Reviews
Last reviewed Dec 1, 2017Add your review

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Key Features

  • Free '.com' domain
  • 99.9% uptime guarantee
  • 24/7 technical support
  • Unlimited traffic, emails
  • 90-day money-back guarantee
  • WordPress integration
  • One-on-one support

Great Reasons to Choose HostPapa

  • Over 200,000 websites being hosted worldwide.
  • WhoIsHostingThis users rate HostPapa as 4.1 out of 5 – Excellent.
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HostPapa

hostpapa.com
Location:Canada
Founded:2006

HostPapa Introduction

HostPapa was founded in 2006, and is headquartered in Canada. It uses various datacenter facilities across North America, and markets its plans at small business users. The company has additional offices in the UK, USA, Germany, and Australia.

On its shared hosting plans, it includes unlimited resources in practically every respect, except for the cheapest shared plan on its roster. All plans include a site builder, which is a key feature that HostPapa likes to promote.

What's On Offer

HostPapa's shared hosting plans all include SSD storage and a range of one-click installers, including WordPress, b2evolution, Coppermine, Joomla!, and more. The entry level plan is limited in almost all respects, and is really designed for a small startup that only needs to host one website. This plan doesn't include built-in support for CloudFlare CDN.

Choose one of the better-equipped plans, and you'll take advantage of that "unlimited everything" promise; databases, domains, email accounts, disk space, bandwidth, and websites are unmetered. All shared hosting includes cPanel and a free domain name for the first year.

The site builder is a feature of all shared accounts, although only the top plan provides unlimited pages. If you prefer, you can sign up for the separate site builder packages, which cut out all the shared hosting features. By skipping those features, you also lose access to email and cPanel.

HostPapa also has reseller and VPS hosting services. These are less of a priority, but offer a route for expansion if your business outgrows a shared plan. VPS packages are fully managed and include free external migration, and cPanel is provided with all plan types.

In addition, HostPapa provides an email-only hosting service, and an upgrade called HostPapa Advanced Email. This appears to be HostPapa's answer to Office 365, and G Suite (formerly Google Apps), which HostPapa also sells. You can also buy domain names directly from the HostPapa website, and it sells additional hosting services like SiteLock.

Many of the plans at HostPapa renew at higher rates than the introductory price. So at your renewal, the price you pay may effectively increase.

Infrastructure and Locations

HostPapa uses at least one datacenter in the Toronto area, but it isn't too candid about the exact facilities that it uses. It certainly appears that all of its servers are located in North America, so customers in other continents may find that transfer speeds are higher than with other hosts.

HostPapa does say that its servers are powered by 100% renewable energy. However, rather than utilizing green energy to power its facilities, it purchases renewable energy credits (which are sometimes called Green Tags, certificates, or RECs). This is a form of offsetting; money is transferred back to the green energy provider, but the host itself may be powering its plant via other means.

Customer Service and Tech Support

HostPapa has a 24/7 customer support team, and it's available every day of the year. If you have a problem with its service, you can contact the team on one of its localized numbers, use its live chat system, or raise a new support ticket. In total, HostPapa has phone numbers for 17 countries, plus one general line for customers in Europe that are not covered by a specific number.

HostPapa's support information and knowledgebase is hosted in a separate domain to its main website. It has more than 1,700 knowledgebase articles, mainly on basic and intermediate topics, with some articles more aimed at marketing its services. The company also has a blog, which is updated at least weekly.

Guarantees and SLAs

In its Terms of Service, HostPapa says it'll use "reasonable effort" to maintain 99.9% uptime, measured monthly. On VPS plans, the uptime guarantee increases to 99.99%. HostPapa does not promise any credits or refund if this SLA is breached, so it's unclear how the guarantee would work in practice.

If your plan is eligible for a money-back guarantee, this will be valid for 30 days from the moment you sign up. If you choose to cancel, you must alert HostPapa using the correct method, and your refund will not include setup fees, third party services, or fees related to domain names.

Summary

HostPapa's focus on small business hosting is likely to be a boost for growing companies. Even the smallest business could build a professional website with its huge range of site builder hosting options. At the same time, shared and reseller customers have room to grow into a VPS. The lack of credits on the uptime guarantee is disappointing, and HostPapa could benefit from additional server locations, particularly since it has so many other localized features. But accessible pricing, and the inclusion of cPanel, will be enticing for many small business hosting customers.

Last updated: 2017-12-05

Most Helpful Customer Reviews

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What could I say exciting today? I have been at Hostpapa for 8 years, I think.
I had some clumsiness and occasionally I did not plan my work well, which caused me some troubles as a webmaster.
But the Hostpapa team has always supported me.
I am completely satisfied with what you have done for me.
But please keep working!

 

User Reviews - Total: 351

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Hostpapa made the transition of our web services and domain registration hassle free.

I have found the support service provided by Hostpapa to be of high quality with staff very helpful and knowledgable of their products and services. They even assisted with the setup and migration of my emails to Microsoft.

I would not hesitate recommending their services to anyone.

 
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I have been using Host Papa for several years.. The support has always been fantastic and quick. I have always watched for specials and the value has been exceptional. Would never think of leaving.. I will be a client for many more years.. I don't think you will be disappointed..

 
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I've used many hosting service providers over 15 years and HP is the best; I currently host 5 domains with HP. All advice and service calls are always dealt with professionally, on time and by a real person. Even the most run of the mill enquiries are no problem for your team.

 
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Have used a number of companies in the past, which I won't name, but HostpPapa leave them all standing in my opinion. Their attention to detail and overall service has been exemplary. When I had a recent issue, which I thought was a HostPapa problem, it was not there problem yet they still helped and provided the information for me to speedily resolve with the correct company. All round a 5 Star company. A rating they thoroughly deserve! Would and do recommend them regularly.

 
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Very helpful and always available on short notice if you need a helping hand with any issues you may have. Simple straight forward approach that’s clean and refreshing. Been using HostPapa now a few years and would recommend them to anyone looking for server applications and web hosting. There are lots of hosting companies out there with lots a promises but I feel good saying you dont need to look any further than HostPapa.

 
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Great company thus far, I have only started using Hostpapa for a few weeks but it is been a very positive experience since the support team is very knowledgeable and very quick in answering, responding to my queries and resolving my issues or outstanding items. In a nutshell, Hostpapa rocks

 
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As a none experienced of website writing , this program very easier to start with every think will set up by a very cheap packed deal. For small business who don't need spend much money and this is your other choices for people who find you. Staffs were support any times when you got a problem. I m very happy with my own design website.

 
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I'll get help from them in no time . I have made some mistake on my backup service, and didn't realised it untill they email me and explained what happened to my account and explained what to do to fix it and walk me through to fix my problem. I found they are really helpfull.

 
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I found the technical support to be outstanding and any problems were quickly sorted. The control panel was well laid out and I had no problems setting up my email accounts. The only issue I had was with the website authoring program. I found it to be clunky and limited. I went with WIx for my website creation due to time limitations as it is quick and easy to create a good looking website that functions well. If the website authoring setup was better I would have kept it all in house with HostPapa as it would mean faster loading times for my website. Apart from that I would recommend HostPapa to everyone.

 
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HostPapa improved their customer support. It was slow and sluggish as I had to open a Ticket, describe the problem and only THEN was I able to speak to a live person. Now. it has improved greatly and I could just call and actually speak to someone. Email is NOT quick enough when you have a problem and needs to be resolved immediately.

 
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I've been using Hostpapa for my sites and recommending Hostpapa to my clients since around 2005. I was first attracted to Hostpapa for their clean energy use (offset credits) and price, and have not been disappointed with their service or tech support.

Having run into my fair share of technical issues over the years - and a lot of stupid questions - Hostpapa's tech support has always been fast, patient, and professional.

I will be hosting more sites with and recommending more clients to Hostpapa for the foreseeable future.

 
4.5 stars
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I had to call twice about a problem I was having setting up a new email account.
I found the staff to be very helpful and friendly and worked to sort out any issues I had - even when the problem wasn't the fault of HostPapa.
The problem was solved an an offer to email details of the solution was made.

 
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I using Hostpapa for 2 years. It was sometimes problems, related with many of installations for different softaculous systems.
The Team always solved my problems. Always i write my problems. It creates the tasks. The team working very good and answered to me in few hours. I suggested HOSTPAPA to my friends and they using now and are happy.
Best regards.
Sigitas

 
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I have dealt with several Internet Hosts over the years and HostPapa has been one of the finest experiences I have had. I have rarely had any problem but whenever I did they were always incredibly helpful and personable. Getting them on the phone or in a chat window has always been an easy experience with little waiting time. I once waited for 3 hours on hold for one of the other major companies I have dealt with. I only held on that long because I wanted to see how long they would keep me waiting. This has never happened with HostPapa. Their technical staff has always been linguistically understandable and they have always understood my issues. I congratulate them on a customer service that's extraordinary! Thank You.

 
4.5 stars
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Although fixing the few issues I've had, has not always been easy, each time I had no trouble contacting support either through the web chat or phone. This in my limited experience is 'Very' unusual and for that reason alone I would recommend Hostpapa to anyone. The price range is also quite impressive so together I am happy with the service.
If I were to complain about anything, it would be the confusion I find with the dashboard, however this could be because I have very limited technical knowledge. But then surely there are lots of us out there, and maybe it could be simplified or just explained for novices a bit better.

 
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the chat feature makes it easy to find quick help / answer. Love this value service instead of emailing the tech guys which takes forever to get a reply.
Hostpapa is value for your money. I'm not paying for something that I don't need. I'm paying for something that I really want, and that I really need!

 
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Great to use hostpapa, Very easy to reach, we have been using them for nearly 4 years. I am totally unfamiliar to any website building when I started, but this website is so easy, I can easily change anything I needed to and update anything to the website. Never feel it is too difficult to manage. When I have problems, just need to give them a call or send them email, they will solve the problem really quickly. Feel really confident with the service they provide.

Recommend to lots of friends doing small business or doing personal website.

 
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After encountering coding problems with my personal website it went offline. Not having the experience or coding knowledge to rectify the problem I contacted HostPapa. Their response was very quick and they rectified the problem for me. Without their help my website would still be offline now. In dealing with me they were courteous and friendly. I would wholeheartedly recommend their services.

 
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I was racking my brains on an issue that I had with my installation . I was on this problem for 2 days . Then I though maybe I would get on the host papa chat line and ask if they can fix this install problem for me , I would pay whatever to get the problem fixed. Low and behold , the support staff told , we will fix it for you sir , here we do not expect money it is our job to get you going . The support staff asked where my zip program was , I told him it was sitting is a folder called "ZIP" in public_html . 10 minute later . The system was running . 10 minute it was fixed . This is the 3 time that Host Papa bailed me out of a mess and this is the reason I swear by this marvelous company good luck Host Papa on your future ventures .
Guy R Asselin
Scarborough Ontario
Canada

 
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I've been with HostPapa for over five years now and have never received anything but stellar service. My account allows for Unlimited space and bandwidth at a great price, which means I can run three or more sites on the same account, and any issues are dealt with quickly by the incredible team of customer and tech support.

I build sites for clients and have moved all of them over to HostPapa. And none of them have been sorry for the move.

 
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Firstly the Hostpapa product is highly satisfactory, well priced and relatively easy to make my own website. I have average computer skills and was able to navigate my way through the design and setup pretty easily.
While there are many opposition products available, for me the most important feature of any product is on going customer support and after twelve months with Hostpapa their ongoing customer support has been excellent. The free initial 30 minute phone consultation helped me enormously when trying to set up the payment pages of my website and how to link it to my bank account.
The website has run smoothly since I first set it up. Recently I had a glitch occur and Hostpapa had that fixed within a couple of hours. As I am on the other side of the world I thought this was outstanding service.
I would both endorse and recommend Hostpapa.

 
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The services offered by Host Papa have proven to be very efficient and economical. I have limited background in web site building and maintenance and have always found the customer support department to be helpful. Seldom have there been issues with the hosting services and when there was the customer service and support was very helpful, quick and efficient. I have previously recommended Host Papa to others and will continue to do so.

 
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HostPapa, Has provided me a service level that many company's just don't provide. Technical support Officer Bram has raised the bar to the top with his customer support, Bram must love working with HostPapa, because nothing Is unfix-able, he is really polite and friendly and goes beyond what a customer would expect.If Bram is on chat when I click on the 24/7 online chat I am no longer worried and can relax, knowing that Bram can find a soloution for anything he is presented with.
If I have an issue, I just open the HostPapa website and click on the online chat and within seconds I am greeted by customer support staff that are available 24/7 , It is very reassuring to know that if you encounter any problems, HostPapa staff are there when you need them whatever time of day, anywhere in the world.

 
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Dealing on Chat has been a really good experience as previously I have avoided this option of assistance.
The operators are very helpful with giving me easy to understand answers to my questions and any issues that require the imputt of another department they raise a "ticket" and these also have been processed promptly and efficiently.

 
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Hi There
We have been using Host Papa for years. Great service Reliable and inexpensive. I recommend this to all of our friends and business partners.

Host Papa is one of the reasons we have been so successful. Keep up the good work.

David Willis
President
Ontario Aggregate Consultants
visit us at ontarioaggregateconsultants.ca

 
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Hostpapa has gone above and beyond to help me with problems I have had with my website. They have been so patient with my lack of understanding of how all the systems work and have been such a pleasure to deal with. I would recommend them to anyone and everyone. If you love great customer service...use Hostpapa:)

 
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HostPapa is a fantastic hosting company. They have excellent customer service, available at any time of the day and are able to help you resolve issues quickly and easily! They also have an easy to use Database system and support PHP code and sites as well as nice responsive hosting that can be accessed all the time. My site hasnt had any issues running and no problems with it. I have been loving HostPapa so far and would recommend them to anyone that is interested in getting their own website

 
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I recently had a problem receiving phishing emails through a fictitious email address that the send had made up ending with @mydomain.co.uk. I had forgotten that I had previously set email settings to direct all emails ending @mydomain.co.uk. I raised a support ticket and received such a quick response with a clear explanation as to why I was receiving these emails and what I needed to do to change my settings. The matter was quickly resolved and I was very impressed with such an efficient service. Well done HostPapa.

 
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Hostpapa rocks. Unlimited everything. Easy setup, and registration, easy migration of both domain and hosting. Many programs to choice from in Softaculous and the control panel is superb. Customer support fast and knowledgeable. I do not believe I have ever had any down time. I can host more than one domain, and have many email accounts and aliases with distribution lists, spam filters, forwards etc. A complete choice of statistics.

 
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I have been with HostPapa for several years now. There up-time is exceptional and they are always prompt to help if ever I have problems understanding anything. The included extras with their hosting are numerous and I believe that they would be market leaders in their field. At the same time, I have watched how my daughter, who used another hoster, had numerous problems with no real solutions being provided. I convinced her to change over to HostPapa and now she has no more hosting problems. Go for it HostPapa - keep up the good work!

 
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I really believe that what hostpapa offers is unbeatable for the cost. I used several hosting companies before to host the 4 web sites that I manage and they were either much more expensive or much less competent. The unlimited space offer is really cool. And what I like the most is the responsiveness of both the commercial and technical support teams.

 
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I have been a satisfied customer of Host Papa for over ten years. We have been in business for over thirty years and had occasion to use numerous ISP's from the inception of hosting in the early nineties. We have had disasters in terms of quality, service, lack of privacy, and billing issues just to name a few. Host Papa has always delivered. Simple, Professional, Consistent. You would think that is what every business should provide. Most do not. Host Papa does. One final comment I would make is the support is friendly and professional and gentle to non techies like me. They are the experts and they tell me what I need to know and they take care of the rest. Greatly appreciated indeed.

 
4.5 stars
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Whenever I have needed customer service it's always been quick and easy through the web chat. They are able to solve my problems easily.

I wish there were more pages and features available with the basic web page builder, but for a basic website, it's not bad. HostPapa's pricing is hard to beat!

 
3.5 stars
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I have used Hostpapa for a while now to host my website Easy On Covers. I started with Hostpapa because of its price and being a Canadian company. I have not used any if its other services and am unable to review them. My recent experience with the support staff was great and I was very satisfied with the service by catting on line.
Thanks

 
4.5 stars
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I have been with hostpapa for a number of years and have had great service in all range of aspects. I am hosting four separate domains in my space and each have a number of subdomains. Their response is great and the chat sessions available are a heaven send solution to handle issues quickly.

 
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I have been using Hostpapa for 8 years and have always been satisfied with their courteous and prompt service. The plan I have is competitively priced and although I have no experience with other web host clients I have no hesitation in recommending Hostpapa - especially for Canadians. Compare and look at reviews - then you will see going with Hostpapa is a no brainer!

 
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Really excellent service with really helpful staff. The firm were very obliging when I wanted to buy a number of different domian names whilst using one hosting site, which I didn't understand was possible until I started working with HOSTPAPA. Very helpful staff, nothing was to unclear for them to resolve if I had any technical difficulties. A super service. I am very happy to recommend them to my colleagues.

 
4 stars
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After 2 years with HostPapa i have to tell you, that the service was alright. I only have 2 days of downtime in 1 year.
I had troubles with some plugins and even a virus, but the support was understanding with me, and help me alot, and the response were fast enought <30 min of waiting.
I have to recommend you, my website have like 5000 visits at day. I love Hostpapa, im not moving from here.

 
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I have been with hostPapa since 2003 that is 14 years of great service and hosting. I never need to look anywhere else as they are very competitive for what they offer. I am very happy with HostPapa and will recommend them to anyone and everyone.

Cheers
Wade Razella
Wade Razella Online Solutions
Winnipeg Canada

 
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as business person in NZ, i love that the support is 24/7 and i don't have to worry about when i can and if i will get the support when i need it when i need , plus i like the reliability of the service and the use friendly features which give me greater control of the web-hosting and management services.

 
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We have been with them for years and have had some occasional issues. The past few weeks the issues have got a lot worse. We were locked out of our account for one morning because they didn't monitor the hard drive space left on the server and let it run out. Tech support is hard to deal with, which normally is OK as they have decent up-time. Lately though it has been fairly problematic.

 
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I am very happy with HostPapa as both my host and as my domain registrar, because although my site is picture and video heavy it is hosted by these at very competitive rates. I am also very happy with the way I was guided through a process whereby I had allowed my former domain to expire, and consequently lost it, but I was assisted by Hostpapa staff to at least retrieve the name if not the domain ending.

 
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I think the HostPapa website is very well set up. It is easy to navigate and it has very clear and comprehensive instructions, easy to understand even for a computer illiterate. I am very please with the prompt, courteous and convenient service provided by the technicians, who are very knowledgeable and friendly.

 
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HostPapa is a very good service. Few international providers bother offering support in spanish and in mexican pesos, but hostpapa does. here in mexico you have 2 choices really: a local hosting provider who offers ok service and crappy support or godaddy who is now available in spanish and with mexican peos, but who charges a ton of money and sells you stuff at any opportuity. HostPapa came to change that. good support in spanish, reasonable prices in mexico. that's all we wanted

 
4.5 stars
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I have been using HostPapa Starter plan for the past couple of months for a small project I have been working on.

I used it for a survey platform which in the end got about 350 responses (there were over 50 questions so I consider it a big number). The survey was online at all times. It was perfect for it and flawless.

When the survey ended, I had to export the data to my PC and this is where things got tricky. The survey platform was eating more RAM and CPU power than a small website would require so I had a lot of problems.

The support staff was excellent and they helped me get the results. They proved to be friendly and helpful, unlike some others I have had the opportunity to deal with.

The general uptime was very good and there has not been more than a couple of minutes downtime since I removed the survey platform and installed WordPress.

All in all, HostPapa is a great host for personal or small sized websites but I wouldn't host a company website or a big eCommerce site there. The price range is relatively about the same with other big name hosts out there but what it offers to small website owners through the great support and helpfulness makes up for any option the big hosts provide. The advertising credit is a great addition too, not all hosts provide it and it is needed when you start a new website.

 
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Hostpapa is truly one of the best wordpress web hosting companies on the Internet. I've been using them for years and this is after disasters I experienced with other hosts such as Green Geeks and Bluehost. Their servers are fast and the people are very friendly and knowledgeable. I had an issue with a plugin and they helped me fast. Highly recommended.

 
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2 stars

Was this review helpful? Yes | No

I am unhappy Hostpapa client. When the service is running, no complains in general. Sometime short glitches, but I am fine with it. But if there are some technical issue- you are in big troubles. First answer in many cases - it is a problem with your computer/internet provider etc. You have to be knowledgeable to proof the your ISP is not blocking certain ports, that your email program is running fine and your ISP not blocking your port :-)
There is no way to speak to someone knowledgeable more than customer service, who is telling you that your ticket in process.
Would I recommend it? if you need a reliable service - think twice. Low cost service - just keep in mind, that you are getting what you are paying for.

 
3 stars
Support
1 stars
Features
4 stars
Uptime
5 stars
Value
2 stars

Was this review helpful? Yes | No

Hostpapa provides reliable, cheap hosting with very bad customer support.
Customer support is really terrible. Really bad. I haven't seen such a bad support anywhere else.
I should wait 24-72 hours till customer support replies and even more till Hostpapa support solves an issue. Even critical issue when sites are down.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Hello,

I have 3 sites hosted on hostpapa and the truth I liked the service because when I had doubts and I opened some ticket, I have responded in less than 24 hours. Besides what I like is that I chose (hostpapa) package allows me to accommodate all the sites you want, as I have had experience with another host in smaller which could only accommodate a limited number of sites.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

There are many reasons why I am with HostPapa. Currently, I am having a blogging site with them, plan to host more websites with them soon.

First thing I love about HostPapa is their server speed. The speed is important. Every second that people wait for your website to load means more people leaving.

Second thing I love them are their customer support! I contacted them several times at every problem and they quickly given me response. Mostly, I had live chat with them. I also happy with their uptime, they do a pretty good job with industry-standard uptimes with 99.99% uptime.

Thanks HostPapa!

 

Top HostPapa Plans

Business Web Hosting VPS-PLUS VPS-PRO
Disk Space Unlimited 50GB 100GB
Bandwidth Unlimited Unlimited Unlimited
Price $3.95/mo $49.99/mo $79.99/mo
View Plan View Plan View Plan

HostPapa Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Business Web Hosting WordPress PHP Dedicated IP Linux cPanel Perl Unlimited Unlimited $3.95/month
Usual price:
VPS-PLUS WordPress VPS Dedicated IP Linux cPanel Perl 50GB Unlimited $49.99/month
Usual price:
VPS-PRO WordPress VPS Dedicated IP Linux cPanel Perl 100GB Unlimited $79.99/month
Usual price:
VPS-PREMIUM WordPress VPS Dedicated IP Linux cPanel Perl 200GB Unlimited $149.99/month
Usual price:
Bronze Reseller Hosting WordPress PHP WHM Dedicated IP Linux cPanel 50GB 500GB $19.95/month
Usual price:
Silver Reseller Hosting WordPress PHP WHM Dedicated IP Linux cPanel 80GB 700GB $27.95/month
Usual price:
Gold Reseller Hosting WordPress PHP WHM Dedicated IP Linux cPanel 120GB 1TB $39.95/month
Usual price:
Platinum Reseller Hosting WordPress PHP WHM Dedicated IP Linux cPanel 160GB 1.2TB $59.95/month
Usual price:
Titanium Reseller Hosting WordPress PHP WHM Dedicated IP Linux cPanel 200GB 1.4TB $79.95/month
Usual price:

HostPapa Frequently Asked Questions

  • Where is HostPapa located?

    HostPapa is headquartered in Oakville, Ontario in Canada. It has offices in the UK, Australia, Germany, and the US.

  • Does HostPapa offer dedicated hosting?

    No. HostPapa does not offer dedicated servers.

  • Does HostPapa offer Windows hosting?

    Yes. Both Linux and Windows VPS hosting plans are available. Linux servers use the CentOS distribution, and both Windows and Linux plans are fully managed.

    There is no Windows shared hosting, though.

  • What programming languages can I use?

    PHP and MySQL are fully supported on all shared hosting plans. Python, Ruby, and other programming languages are not supported on shared hosting plans, but can be used on VPS plans and higher.

  • Where are HostPapa's datacenters?

    Its primary datacenters are located in Toronto, Canada. It uses additional facilities across North America, but does not specify the exact location.

  • Will HostPapa help me to migrate my site?

    Yes. HostPapa offers free migration for all new customers.

  • What support is available to me?

    Customers benefit from phone, email and live chat support from its technical support team, the PapaSquad. All support is available 24/7.

    Additionally, all new customers can book a free 30-hour session with a technical support person at HostPapa. This is included free on some plans, but is a paid extra on others.

  • What languages do support staff speak?

    HostPapa offers support in English, French, and Spanish via live chat and email. Multilingual support is not available by phone.

  • Will I get a free domain name?

    Yes. Anyone registering for at least a one-year plan will get a free domain name for one year.

  • Does Hostpapa offer a money-back guarantee?

    Yes, on shared and reseller plans only. HostPapa offers a 30-day money-back guarantee, less setup fees, domain registration fees, or domain transfer fees.

  • Is there an uptime guarantee?

    Yes. HostPapa offers a 99.9% uptime guarantee. However, its Terms of Service does not say that customers would be credited if it failed to meet this figure. It simply says it will make reasonable efforts to meet it.

  • What if I need to run multiple websites?

    There are no added fees for running multiple websites from one HostPapa account. The only exception is the cheapest shared hosting plan, which is limited to two websites only.

  • Does HostPapa provide a sitebuilder?

    Yes. The HostPapa Starter Edition sitebuilder is included with all plans, allows you to build a single website with three pages for free.

    Some plans include the upgraded Unlimited Edition. You can pay to upgrade further if you need additional features or templates.

  • Can I get an SSL certificate?

    Yes. HostPapa provides SSL certificates for an additional fee over your hosting plan. 

  • Is there a web hosting control panel?

    Yes. All hosting is provided with cPanel. 

  • How can I pay for my hosting?

    HostPapa accepts payment by credit card (Visa, MasterCard or American Express) and by PayPal.

  • What is the minimum length of a hosting contract?

    You must pay at least a year in advance. They have 1, 2, and 3 year plans available.

  • Is bandwidth and storage really unlimited?

    HostPapa, like many providers of shared hosting plans, advertises "unlimited" hosting plans. For average or casual users, this will be fine.

    For high-traffic websites, your account may hit their "soft" limits.

    These internal limits are not defined anywhere, but they can be a problem when a site is receiving tens of thousands of visitors a day.

How does HostPapa compare to their competitors?

Overall 4 stars
Support
4 stars
Features
4 stars
Uptime
4 stars
Value
4 stars
Visit HostPapa
Overall4 stars

Price Comparison

HostPapa$3.95
SiteGround$3.95
BlueHost$2.75
iPage$1.99
InMotion Hosting$2.95
A2 Hosting$3.92

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