Add Your Review for HostPapa

HostPapa Review: Can This Small-Timer Challenge The Web Hosting Giants? We Asked [count] Real Users

hostpapa.com
Location:Canada
Founded:2006
Phone:1-888-959-7272
Address:Canada: 115 George Street Suite 511 Oakville, ON Canada L6J 0A2 United States: 1623 Military Road #1013 Niagara Falls, NY 14304-1745 USA AUSTRALIA 40 Mount Street North Sydney NSW 2060 Australia GERMANY Herriotstrasse 1 60528 Frankfurt, Hesse Germany UNITED KINGDOM 68 King William Street London EC4N 7DZ UK
Pros:
  • Free setup - No hidden fees
  • 24/7/365 PapaSquad Support
  • Certified green hosting
Cons:
  • Sitebuilder tool limited without upgrade

Should You Host Your Website With HostPapa?

There are many thousands of web hosting companies. So it can be hard to find the right one for your website. So we've put together all of the data to help you make the right choice. Is HostPapa right for you? Read on.

Web Host Review: HostPapa

When you think of eco-friendly hosts you probably also think of steep monthly costs. But, HostPapa has made a name for itself by being an eco-friendly host that's also friendly on the wallet. Still, supporting the environment isn't the only thing HostPapa has going for it.

HostPapa's offerings cater to beginners who don't want to utilize a handful of different services to get their sites online. Now, it's still not without its drawbacks. But, HostPapa stands out in its accessible hosting packages, it's worldwide presence and suite of site tools that cater to beginners.

All About HostPapa

Smart web solutions for your small business
Smart web solutions for your small business

HostPapa Has Come a Long Way

HostPapa is a relatively new hosting provider, springing into existence back in 2006. A decade of doing business might seem like a long time, but with other hosts doing multiple decades of work, it's one of the newer additions. Still, in that "short" period of time HostPapa hosts over 500,000 websites spread out across the globe.

Hosting for Beginners

HostPapa Features

  • Free '.com' domain
  • 99.9% uptime guarantee
  • 24/7 technical support
  • Unlimited traffic, emails
  • 90-day money-back guarantee
  • WordPress integration
  • One-on-one support

HostPapa's website and hosting offering cater mostly to beginner and intermediate level business owners.

It has an array of shared hosting packages geared toward various business types. But beyond its levels of shared hosting, you'll also find VPS hosting options and reseller plans.

HostPapa: Why Buy Hosting From Them?

  • Over 200,000 websites being hosted worldwide.
  • WhoIsHostingThis users rate HostPapa as 4.1 out of 5 – Excellent.

Carbon Offsets

The main thing that makes HostPapa stand out from other beginner hosts is its focus on being a green host.

Now, this doesn't mean its datacenters are powered by solar panels and wind turbines but instead buys renewable energy credits to offset its energy usage. Although this might seem like nothing, for users concerned about their own environmental impact, it could be a huge selling point.

All About Green
All About Green

Beyond it's beginner-oriented hosting packages, where does this host stand out from the pack? After all, the entry-level hosting space is quite crowded.

All-in-One Packages

HostPapa ends up making a name for itself by providing all-in-one beginner packages, catering to a worldwide audience, offering solid uptime and security features, along with company values that show they care about more than just profit.

Globally Focused Shared Hosting

HostPapa Global Focus
HostPapa Global Focus

One of the main reasons for the massive growth of HostPapa is due to its focus on marketing and tailoring their offerings towards an international audience. They offer multiple website versions that cater to users in countries like, Australia, Europe, India, Hong Kong, Singapore, Belgium, and more.

Multi-Language Support

However, they don't just sell hosting packages to users across the globe, but they offer multi-language support that caters to those users as well. Combine an international focus with a robust shared hosting plan, and you're ready to serve people around the world.

HostPapa Offers a Lot

Usually, shared hosting plans that are geared towards everyone ends up being limited. Either in bandwidth, or disk space, or features. But, the shared hosting plans offered by HostPapa actually offer your website a lot.

For starters, the very basic plan is not only incredibly cheap, but it allows you to host up to two websites. Not only that it offers you plenty of disc space, so you won't be running into any plan limits here. But maybe the coolest thing that those just getting started online will love is the inclusion of a free domain name.

Let's face it, although there are better domain name management providers out there, when you're brand new to the online world it can all get a little overwhelming fast. So, being able to take care of your hosting, domain name, and build your site all in one place can be very helpful.

A Hosting Plan for Everyone

HostPapa Hosting Plans
HostPapa Hosting Plans

The main focus is obviously offering shared hosting plans. You can see that through the scalable shared hosting plans available on the site. The starter plan is the most obvious choice if you're looking for the cheapest option available, but if you want to build a larger website for your small to medium-sized business, then you'll want to look into the Business and Business Pro plans.

Business Pro Plan

Both of these will give you more options when building out your site, along with giving you unlimited disk space. But, if you're the type who wants to sell products, or build out a full-fledged e-commerce store, then Business Pro is the only plan for you.

Luckily, it's easy to upgrade your plan, so if you find yourself wanting to build out a larger site, then you can quickly upgrade your plan.

Finally, there are also some more advanced hosting plans available like VPS and Reseller hosting. Beginner users will probably find these plans too much. However, it's nice to have if you want to stay with HostPapa for the long-run, but your site won't stop growing. A great problem to have.

Use HostPapa to Build Your First Site With Ease

Site Publisher
Site Publisher

Website Builder

In alignment with the focus on providing beginners and small business owners everything they need to get their sites online, you'll find a bundled website builder. There are multiple versions of this website builder, but regardless of which hosting plan you're using you'll get access to the free website builder.

Free Website Builder Features

The free version is a little limited, but you still get access to features like:

  • A library of over 100 mobile-friendly design templates
  • The ability to create a basic 3-page website
  • Easy drag and drop website creation
  • A selection of ready-made widgets and apps
  • Easy navigation menu creation, including nested navigation

Higher-Level Plans

Now, three pages might not be enough for some users, but for people who want to build a simple site in the quickest amount of time possible, then it could be enough.

Those who need more will need to upgrade their website builder subscription to a higher plan level. As the plans scale up you'll gain access to additional features, like creating unlimited pages for your website, getting access to even more templates, including tap-to-call features, and Google Map integration, and at the highest level, you can build your very own e-commerce site.

The level of service you need is up to the goals you have for your site. But, regardless of which plan level, you choose it's super easy to build your site. Since it's a drag-and-drop website builder you can rearrange site elements until it's perfect, all without any previous design knowledge.

How's HostPapa's Uptime?

HostPapa Service Guarantee
HostPapa Service Guarantee

Keeping Your Site Up

A lot of hosts tend to offer a lot of features, but if there's one thing that seems to fall by the wayside time and time again is actually keeping your site online. You think this would be the core focus of web hosts. After all, what good is a host if visitors can't even access your site!

We're happy to report that HostPapa offers users an uptime that's better than the industry average. Far from just saying it has 99.9% uptime it actually has the historical data to back it up. However, there isn't a credit system that'll discount your payment if your site goes down, like some hosts offer.

Stellar Security Features

Industry-leading security technology for websites of all sites!
Industry-leading security technology for websites of all sites!

Easy Site Security

Website security is something you need to take seriously, so it's nice to see a beginner host that makes it easy for users to keep their sites secure. When you're just getting started online the simple basics of getting your site online are confusing enough. The last thing you want to do is think about how to best protect your site on top of that.

All of its shared hosting plans are equipped with Panda Cloud anti-spam, regular attack monitoring, a server firewall, and detection of any intrusions into the server environment. These features are actually pretty advanced for any basic shared hosting package.

HostPapa cPanel Security
HostPapa cPanel Security

If you have more extensive security demands, then you'll want to upgrade to a higher level package, which gives you things like a free SSL certificate, a dedicated IP address, automated backups, and domain privacy protection.

HostPapa: Room to Improve

Even with all the features highlighted above, HostPapa isn't without its drawbacks. Some of these flaws aren't dealbreakers, but it probably narrows the pool of people who would find this host the best fit for their needs.

Here are a few things that HostPapa could improve upon:

  1. Loading speeds aren't up to par
  2. Pricing option are a bit misleading
  3. Datacenter options are limited
  4. The 30-day money back guarantee could be improved
  5. Backups aren't included with lower-level plans.

I'll go over these issues in more detail now.

Loading Time

Although it's uptime is stellar, the average loading speeds aren't up to par. If you barely get any traffic or have a very small site, then this probably won't be an issue to you.

But, since page loading speeds play such huge factor in your user experience and search engine rankings it's something crucially important, especially today.

Pricing Options

The pricing options seem to be a bit misleading.

Upon first glance, the super low advertised prices might seem like a huge bargain. But, these prices are only valid if you sign up for a long-term hosting deal of two or three years.

Granted, the prices are still cheaper, but it never feels good to have to lock yourself into such a long-term deal right out of the gate.

Datacenter Options

Although HostPapa serve customers from all over the world, the datacenter options are actually quite limited. At the time of writing this, they serve all of the websites out of the Toronto, Canada datacenter.

This might be advantageous for some users, but those located halfway across the globe could probably benefit more from a datacenter closer in proximity.

Money Back Guarantee

The 30-day money back guarantee for hosting packages should be enough for most users. It's not the longest guarantee ever, but it's still enough time to give the service a real test drive.

However, there is some fine print you'll want to be aware of. If you choose to take advantage of the free domain upon registration, then your domain setup fee will be deducted from your total refund.

Backups

Backups are included with higher level plans, but users on shared hosting plans are out of luck when it comes to automated backups.

You can add backups to your plan for an additional fee, but that probably contradicts the reason you signed up for the host, to take advantage of its low prices.

General Improvements

The service issues highlighted above won't end up being problems for everyone who uses the service. Especially if all you want to do is build a small site with a couple of pages.

But, those who came to HostPapa for the cheap prices might feel a little duped with the timeframe commitment.

The one thing that would be really nice to see happen is a greater datacenter selection. This would help to better cater to users around the globe and probably help to speed up loading speeds as well.

Is HostPapa Right for You?

HostPapa is a solid budget host. But, even though it's oriented towards beginners, it's still not right for everyone. They do offer a solid selection of features, especially for a beginner shared host. But, the unclear pricing, loading speeds, and lack of backups might be a dealbreaker for some.

Take a quick look at the good and bad about HostPapa:

The Good The Bad
Cheap and eco-friendly Lengthy contract for cheap rates
Intergrated sitebuilder Slower loading speeds
Multi-language support Lack of included backups
Built-in website security tools Lack of datacenter selection

Still, if you're looking for a budget-friendly green host and only want to build a simple website with a few pages, then it can fit your needs perfectly.

Lastly, if you're interested in HostPapa, then you should take advantage of our coupon code. This will let you get HostPapa's cheap hosting for even cheaper.

Behind the Scenes

HostPapa cPanel
HostPapa cPanel

cPanel

HostPapa utilizes the classic cPanel setup, like most other beginner web hosts. Chances are, you've stumbled across cPanel before, or have at least read about it. It's one of the most popular and commonly used control panels in the world.

cPanel Layout and Searching

The cPanel environment is well laid out and it's easy to find what you're looking for. You can access your cPanel from the main user dashboard, or directly from your cPanel URL.

The setup is similar to other cPanel layouts. You can either search for the app you're looking for, or browse through the collection of different apps you can use. You'll also notice a right-hand column that offers you an account breakdown, so you can get an understanding of your current account usage.

Doing It All With cPanel

If you're looking to do things like manage your account, access your domains, add additional services to your account, build your website, adjust your billing, or input a support request, then you'll be doing this from the main user dashboard.

Having the ability to access every single thing related to managing, creating, and paying for your website in one single dashboard is a very nice feature that streamlines using the service.

Excellent Multi-Language Customer Support

Contact Us: We Offer 24/7 Support
Contact Us: We Offer 24/7 Support

Documentation

HostPapa takes its customer support seriously. First, you can access support via phone, email, live chat, and even fax. There's also a pretty big library of tutorial and walkthrough videos if you're the stubborn type who likes to work through everything on their own.

Papa Squad Experts

One stand-out feature is the support offered by Papa Squad Experts. First, the name is awesome. Second, it's incredibly helpful and you'll get a guided walkthrough via video or phone about whatever issue you're currently experiencing.

Multi-Language Support

If English isn't your first language then don't worry, you're covered. HostPapa offers phone support for over 18 different countries, which most other hosts can't match.

If you like this host...

HostGator Logo
HostGator Logo

If you're looking for a beginner host, but think that the slow loading speeds might be an issue for you. Then, take a look at HostGator. You'll find cheap hosting plans that compare to the pricing options offered by HostPapa, but the overall loading speeds with HostGator seem to be better.

If being eco-friendly is a big concern, then you'll be happy to hear that HostGator offsets their energy usage by purchasing renewable energy credits too.

SiteGround Logo
SiteGround Logo

If price isn't a big concern and you don't mind spending a bit more for your hosting, then consider choosing SiteGround. It's one of the best beginner hosts out there and offers solid uptime and loading speeds.

Plus, you'll have the ability to choose between multiple datacenters, which is a great option for users who don't live in the US.

HostPapa Frequently Asked Questions

HostPapa FAQ
HostPapa FAQ

Are there any hidden fees I need to be aware of?

There aren't any hidden fees per se. But, there are some pricing discrepancies you'll want to be aware of. For example, the low pricing featured on the plan pages is only available when you agree to a 2 or 3-year contract. Otherwise, the plan rate will increase. You'll also want to be aware of the price increases after your initial contract. The low rate you lock in for your service is only available for the length of your first term.

Is there any way I can make my website faster?

Like we mentioned above HostPapa is a bit slower than average for site loading speeds. However, there are some ways you can speed this up. Beyond optimizing your site, which we won't cover here, you can utilize the Cloudflare CDN.

You can activate Cloudflare from within cPanel. Just click on the Cloudflare icon, follow the steps, and you'll setup Cloudflare for your chosen domain.

What languages are currently available for support?

You'll be able to reach the support team via the following languages, English, Spanish, French, and German. Plus, there's also the promise to add more support languages in time.

Do I get credit back if my site falls below the 99.9% uptime guarantee?

After digging through the terms of service I couldn't find anything that pertained to account refunds or credits if your site does go down. So, no there's no tangible offer if your site goes offline. HostPapa simply puts it in good faith that your site will experience 99.9% uptime, and the data suggests this is true.

HostPapa Quick Overview

Here is a quick rundown of what HostPapa has to offer. Use it to compare to other hosts.

Specializations

Cheap eco-friendly hosting.

Everything beginners need to get their sites online.

Great multi-language support for non-english speakers.

Shared Hosting Plans starting at…

$3.95/mo

Migration policy

Free website migration for new accounts only, email migration is also included

Quality of support materials

Good.

Control Panel Access

cPanel.

Datacenters

Main datacenter is located in Toronto, Canada. Additional datacenters exist across North America, but the locations aren't specified.

Money-back guarantee

30-day money back guarantee.

Backup Policy

No automated backups for the cheaper plans. You can upgrade for automated backups, or add it to your plan for a fee.

Sitebuilder

Yes, a basic sitebuilder is included, with paid upgrades for additional features.

PCI compliance

Certified PCI compliant e-commerce merchant.

Pros and cons of HostPapa

HostPapa is a solid beginner host with multi-language support, however, it's not perfect for every style of website owner, as you'll see below.

HostPapa Pros

  • Some of the cheapest green hosting out there
  • Easy to use and integrated sitebuilder
  • Multi-language customer support, which can be invaluable for certain users.

HostPapa Cons

  • To get the lowest pricing you have to sign up for a lengthy hosting package
  • The loading speeds are slower than average
  • Datacenter selection is limited (there isn't one) for having a global user base.

Why You Should Host With HostPapa

HostPapa is a great choice if you're looking for a beginner-friendly host that'll not only allow you to host your site quick and easy, but also let you build an attractive site too. All while staying on budget.

However, those looking for a high-performance host who prioritizes website performance will want to continue their hosting search.

Last updated: 2018-06-13

Most Helpful Customer Reviews

Screenshot of http://dikafrato.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

What could I say exciting today? I have been at Hostpapa for 8 years, I think. I had some clumsiness and occasionally I did not plan my work well, which caused me some troubles as a webmaster.

But the Hostpapa team has always supported me. I am completely satisfied with what you have done for me. But please keep working!

 
5 stars
Support
5 stars
Features
5 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

When I first found HostPapa I couldn't believe I was getting everything my old host offered for a fraction of the price, and figured there had to be a catch. So far I can say the only downsides I have found are that FTP access is a little slow and there have been maybe 2 or 3 instances I've noticed in the first year that my sites were briefly inaccessible (which happened on my old host anyway). This hasn't happened for a few months, however.

On the upside, there is the price, the great customer service, and the fact I have everything I need at my fingertips to host several small sites for my friends' businesses & take care of their emails. Overall, very pleased.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I am so very impressed with the quality and also the personal support I receive from HostPapa. I have never been phoned before to notify me of an issue with my hosting (my fault as well, way over data) until I changed to HostPapa. They rang me and explained the situation, gave me some solutions, and gave me a little time to sort it. I was extremely impressed.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

We've used HostPapa since 2009. Initially we chose them because of their Canadian location, but very quickly chose them for their ease of doing Business - with a few clicks you can register a domain, get the hosting account setup and receive a welcome email with all the key information for cpanel and ftp and billing etc. Before working with my current employer, I developed websites for small business owners and found Hostpapa's pricing to fair and competitive and the big selling feature as a self-employed person at the time was the great technical support.

Over the years, I've put together dozens of websites and HostPapa is my hosting company of choice. The one-click application of Wordpress to the account, the one-click website backup, the ease of creating emails and re-directs - makes it feel like I have an IT Department backing me up. Their Business model is fair and customer-centric.

I had the unfortunate experience of dealing with GoDaddy when working on a client's website and found their constant upsell and re-sell irritating and their website navigation / information architecture incredible confusing and I think designed to get you to buy services you don't need or that you already have (was billed more than twice for a service the account had!). In comparison, I find HostPapa's website and their cpanel clear and easy to navigate - this makes selecting the right products and services fast and easy and time is money so being able to quickly perform needed tasks enables me to use my time efficiently. Highly recommend HostPapa and in fact have to many times over. Susan Mills
Grand Bend & Area Chamber of Commerce, Ontario, Canada
www.grandbendtourism.com / www.grandbendchamber.ca

 

373 Reviews of HostPapa By Our Users

Screenshot of http://barbaragaskelldenvil.com
4.5 stars
Support
4 stars
Features
4 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

Although fixing the few issues I've had, has not always been easy, each time I had no trouble contacting support either through the web chat or phone. This in my limited experience is 'Very' unusual and for that reason alone I would recommend Hostpapa to anyone. The price range is also quite impressive so together I am happy with the service.

If I were to complain about anything, it would be the confusion I find with the dashboard, however this could be because I have very limited technical knowledge. But then surely there are lots of us out there, and maybe it could be simplified or just explained for novices a bit better.

 
Screenshot of http://www.joethebodyman.ca
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have been with host papa for a few years now and I have no complaints at all! They give me good service for my money and unbelievable fast support. I am extremely happy with host papa, "Not thinking of going anywhere else"
Thank you host papa for the wonderful service.

J. Oliveira

 
Screenshot of http://fundamentalsolutions.com.au
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I joined HostPapa 3 years ago because my then provider was (a) really expensive and (b) once they had me signed up seemed incapable of listening. I have found HostPapa quite the opposite and that is why I am happy to recommend them. They offered me a great deal and they have been extremely responsive to my enquiries and concerns. It is nice to be treated as a valued customer and that is what they do.

 
Screenshot of http://www.omnigenterprise.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

So far since I started using HostPapa, I've been enjoying incredible free support and considering the fact that their services are cheaper, I'm highly impressed. Everything with suggestions are communicated to me via mail and I get quick response. Their support goes extra to perform certain functions for you at no cost. I have since started moving all my projects to Hostpapa.

 
Screenshot of http://www.apss.co
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I am using HostPapa as the Web Hosting service provider for my new start-up. It has been a wonderful experience. Though I am pretty new to having my own website, the services and support provided by HostPapa are excellent.

I would highly recomment HostPapa to the potential users. The technical support is awesome. The consultants are able to provide a clear direction to my queries. Obviously, HostPapa rocks.

 
Screenshot of http://www.swanlandparish.org/
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

I am transferring all my websites to Host papa mainly because of excellent support and numerous features
I have been hard hit by the multiple failures of the Easily server and the support staff have been very helpful
The costs are not cheap but I suppose you get what you pay for. I am interested in the Business package so I can run multiple websites

 
Screenshot of http://hacklphotography.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I do not need many advanced features and extreme bandwidth, but I have multiple domains that I want to manage in one place. Hostpapa is perfect for that. I have had challenges with moving domains to HostPapa that had been registered with different registrars, but HostPapa support was very helpful and quick to resolve the matters.

 
Screenshot of http://studioeco.com.au
5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Great service, and have delivered what was promised. Like the backup provided and the secure WebDisk so that you have continuous access to the contents of your site. It's easy to make something that's complicated even more complicated but very difficult to make the complicated simple. HostPapa have successfully managed to make the complicated simple.

 
Screenshot of http://justdancenz.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Great to use hostpapa, Very easy to reach, we have been using them for nearly 4 years. I am totally unfamiliar to any website building when I started, but this website is so easy, I can easily change anything I needed to and update anything to the website. Never feel it is too difficult to manage.

When I have problems, just need to give them a call or send them email, they will solve the problem really quickly. Feel really confident with the service they provide. Recommend to lots of friends doing small Business or doing personal website.

 
Screenshot of http://vuon-tho-tao-ngo.org
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I'll get help from them in no time. I have made some mistake on my backup service, and didn't realize it until they email me and explained what happened to my account and explained what to do to fix it and walk me through to fix my problem. I found they are really helpful.

 
Screenshot of http://www.martinbushcreative.co.uk
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

After encountering coding problems with my personal website it went offline. Not having the experience or coding knowledge to rectify the problem I contacted HostPapa. Their response was very quick and they rectified the problem for me.

Without their help my website would still be offline now. In dealing with me they were courteous and friendly. I would wholeheartedly recommend their services.

 
Screenshot of http://scouts-st-bruno.ca
5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I really believe that what hostpapa offers is unbeatable for the cost. I used several hosting companies before to host the 4 websites that I manage and they were either much more expensive or much less competent. The unlimited space offer is really cool. And what I like the most is the responsiveness of both the commercial and technical support teams.

 
Screenshot of http://www.sculptureandcombinedmedia.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Really excellent service with really helpful staff. The firm were very obliging when I wanted to buy a number of different domain names whilst using one hosting site, which I didn't understand was possible until I started working with Hostpapa. Very helpful staff, nothing was to unclear for them to resolve if I had any technical difficulties.

A super service. I am very happy to recommend them to my colleagues.

 
Screenshot of https://webutopia.nz
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I run a hosting service on a VPS but I'm not an IT Guru, so sometimes (read - often) I come up against issues with configuration, customer email, site security - the list goes on of course. It's a huge relief to know that at any time of the day or night, I can chat directly to someone who always has a helpful attitude and more often than not, is able to either give advice or direct me to a solution. I'm constantly amazed at the tools, links and trouble-shooting ideas put to me in these sessions.

If all else fails, the problem is escalated to specialist teams who can solve the more tricky stuff. Even then, if I want, rather than just leaving it in their capable hands, they can just clearly explain how to do it so I can learn. Well done Hostpapa team!

 
Screenshot of http://eassni.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have been with HostPapa for almost 5 years with very few issues and great uptime. Any issues I have had have been dealt with fast and professionally. I am a novice user and they have held my hand whenever I have needed it. I would highly recommend them for a great service and keen pricing.

 
Screenshot of http://brightoutreach.ca
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I am 66 and run a website that is largely a public service for those who need legal access to Medical Cannabis in Canada. My computer skills are barely enough to build and publish my site and I could never have got it online without HostPapa’s excellent support. Their ongoing support for me has been outstanding at every point of contact over the years since I signed on. I can’t recommend them highly enough.

 
Screenshot of http://jmboyko.ca
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have been using HostPapa for several years. The support has always been fantastic and quick. I have always watched for specials and the value has been exceptional.

Would never think of leaving. I will be a client for many more years. I don't think you will be disappointed..

 
Screenshot of http://greendisti.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I've used many hosting service providers over 15 years and HP is the best; I currently host 5 domains with HP. All advice and service calls are always dealt with professionally, on time and by a real person. Even the most run of the mill enquiries are no problem for your team.

 
Screenshot of http://axxentdesign.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Have used a number of companies in the past, which I won't name, but HostPapa leave them all standing in my opinion. Their attention to detail and overall service has been exemplary. When I had a recent issue, which I thought was a HostPapa problem, it was not there problem yet they still helped and provided the information for me to speedily resolve with the correct company.

All round a 5 Star company. A rating they thoroughly deserve! Would and do recommend them regularly.

 
Screenshot of http://coldoceanblue.ca
4 stars
Support
4 stars
Features
4 stars
Uptime
4 stars
Value
4 stars

Was this review helpful? Yes | No

Very helpful and always available on short notice if you need a helping hand with any issues you may have. Simple straight forward approach that’s clean and refreshing. Been using HostPapa now a few years and would recommend them to anyone looking for server applications and web hosting. There are lots of hosting companies out there with lots a promises but I feel good saying yodon'tnt need to look any further than HostPapa.

 
Screenshot of http://www.howbrewedcafes.com.au
4 stars
Support
5 stars
Features
4 stars
Uptime
3 stars
Value
3 stars

Was this review helpful? Yes | No

As a non experienced of website writing, this program very easier to start with everything will set up by a very cheap packed deal. For small Business who don't need spend much money and this is your other choices for people who find you. Staffs were support any times when you got a problem. I m very happy with my own design website.

 
Screenshot of http://tmsystems.co.nz
4.5 stars
Support
5 stars
Features
3 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I found the technical support to be outstanding and any problems were quickly sorted. The control panel was well laid out and I had no problems setting up my email accounts. The only issue I had was with the website authoring program.

I found it to be clunky and limited. I went with Wix for my website creation due to time limitations as it is quick and easy to create a good looking website that functions well. If the website authoring setup was better I would have kept it all in house with HostPapa as it would mean faster loading times for my website. Apart from that I would recommend HostPapa to everyone.

 
Screenshot of http://eprotocanada.ca
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

HostPapa improved their customer support. It was slow and sluggish as I had to open a Ticket, describe the problem and only Then was I able to speak to a live person. Now.

It has improved greatly and I could just call and actually speak to someone. Email is NOT quick enough when you have a problem and needs to be resolved immediately.

 
Screenshot of http://www.spendbetter.com.au
4.5 stars
Support
5 stars
Features
4 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

I had to call twice about a problem I was having setting up a new email account. I found the staff to be very helpful and friendly and worked to sort out any issues I had - even when the problem wasn't the fault of HostPapa. The problem was solved an an offer to email details of the solution was made.

 
Screenshot of http://abeeshop.net
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I using Hostpapa for 2 years. It was sometimes problems, related with many of installations for different softaculous systems. The Team always solved my problems.

Always i write my problems. It creates the tasks. The team working very good and answered to me in few hours.

I suggested Hostpapa to my friends and they using now and are happy. Best regards. Sigitas

 
Screenshot of http://mosbaugh.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have dealt with several Internet Hosts over the years and HostPapa has been one of the finest experiences I have had. I have rarely had any problem but whenever I did they were always incredibly helpful and personable. Getting them on the phone or in a chat window has always been an easy experience with little waiting time.

I once waited for 3 hours on hold for one of the other major companies I have dealt with. I only held on that long because I wanted to see how long they would keep me waiting. This has never happened with HostPapa.

Their technical staff has always been linguistically understandable and they have always understood my issues. I congratulate them on a customer service that's extraordinary! Thank You.

 
Screenshot of www.nolybig.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

the chat feature makes it easy to find quick help / answer. Love this value service instead of emailing the tech guys which takes forever to get a reply. Hostpapa is value for your money.

I'm not paying for something that I don't need. I'm paying for something that I really want, and that I really need!

 
Screenshot of http://www.interdecor.co.uk
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I recently had a problem receiving phishing emails through a fictitious email address that the send had made up ending with @mydomain.co.UK. I had forgotten that I had previously set email settings to direct all emails ending @mydomain.co.UK. I raised a support ticket and received such a quick response with a clear explanation as to why I was receiving these emails and what I needed to do to change my settings.

The matter was quickly resolved and I was very impressed with such an efficient service. Well done HostPapa.

 
Screenshot of http://www.muskokahomes.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have been a satisfied customer of HostPapa for over ten years. We have been in Business for over thirty years and had occasion to use numerous Isp's from the inception of hosting in the early nineties. We have had disasters in terms of quality, service, lack of privacy, and billing issues just to name a few.

HostPapa has always delivered. Simple, Professional, Consistent. You would think that is what every business should provide.

Most do not. HostPapa does. One final comment I would make is the support is friendly and professional and gentle to non techies like me.

They are the experts and they tell me what I need to know and they take care of the rest. Greatly appreciated indeed.

 
Screenshot of http://www.carphealthaccess.ca
4.5 stars
Support
4 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Whenever I have needed customer service it's always been quick and easy through the web chat. They are able to solve my problems easily. I wish there were more pages and features available with the basic web page builder, but for a basic website, it's not bad. HostPapa's pricing is hard to beat!

 
4.5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

I have been with hostpapa for a number of years and have had great service in all range of aspects. I am hosting four separate domains in my space and each have a number of subdomains. Their response is great and the chat sessions available are a heaven send solution to handle issues quickly.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I was racking my brains on an issue that I had with my installation . I was on this problem for 2 days . Then I though maybe I would get on the host papa chat line and ask if they can fix this install problem for me , I would pay whatever to get the problem fixed.

Low and behold , the support staff told , we will fix it for you sir , here we do not expect money it is our job to get you going . The support staff asked where my zip program was , I told him it was sitting is a folder called "ZIP" in public_html . 10 minute later . The system was running . 10 minute it was fixed .

This is the 3 time that Host Papa bailed me out of a mess and this is the reason I swear by this marvelous company good luck Host Papa on your future ventures . Guy R Asselin
Scarborough Ontario
Canada

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Hostpapa has gone above and beyond to help me with problems I have had with my website. They have been so patient with my lack of understanding of how all the systems work and have been such a pleasure to deal with. I would recommend them to anyone and everyone.

If you love great customer service... use Hostpapa:)

 
4 stars
Support
4 stars
Features
3 stars
Uptime
4 stars
Value
4 stars

Was this review helpful? Yes | No

After 2 years with HostPapa i have to tell you, that the service was alright. I only have 2 days of downtime in 1 year. I had troubles with some plugins and even a virus, but the support was understanding with me, and help me alot, and the response were fast enought <30 min of waiting.

I have to recommend you, my website have like 5000 visits at day. I love Hostpapa, im not moving from here.

 
Screenshot of http://www.timdhodges.ca
3.5 stars
Support
3 stars
Features
3 stars
Uptime
3 stars
Value
4 stars

Was this review helpful? Yes | No

We have been with them for years and have had some occasional issues. The past few weeks the issues have got a lot worse. We were locked out of our account for one morning because they didn't monitor the hard drive space left on the server and let it run out.

Tech support is hard to deal with, which normally is OK as they have decent up-time. Lately though it has been fairly problematic.

 
Screenshot of www.ngtimes.ca
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Their reviews must all be fake. 4-5 seconds for every webpage to load... before I even installed anything. Random downtimes for a few minutes at a time.....

And now their servers are down for a few hours. All within my first 2 months. Servers go up and down, but if you say 99.99% uptime...

you better mean it. The only people that would rely on these guys would be people that don't know any better. Unfortunately, I didn't know any better, followed some amazing reviews (probably paid affiliates) and got scammed. Beware!

 
Screenshot of www.spoketechnologies.com
2.5 stars
Support
1 stars
Features
4 stars
Uptime
2 stars
Value
2 stars

Was this review helpful? Yes | No

Zero on customer support...3 weeks and 5 tickets to get my Whois details update. Just a small example of the lack of customer service processes. When they tell you after weeks drag on, that a manager will contact you soon...they mean Never.

Prior to that I had 2 months of agonizing outages, which prompted me to move my site to another VM...so now I'm paying them to be the registrar and DNS server...and even this they are brutal at.... I wish I'd never heard of hostpapa...but at minimum I would have liked to have know that customer service is almost none existent...I can't think of 1 ticket that I have opened that was resolved promptly or properly on the first attempt. If you're putting up a simple page and Never requiring any changes maybe then you can use Hostpapa...and hopefully you'll never need to speak to them

 
Screenshot of http://www.scottpage.ca
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I highly recommend HostPapa. They have amazing technical support and they're incredibly reliable. My website and email have never had problems, anytime I did have an issue it was from something other than HostPapa and they always solved my problem.

I've been with them for many years and wouldn't change a thing. I've recommended them to many friends and colleagues over the years.

 
Screenshot of http://www.aangelasflorist.com.au
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Everytime i needed assistance, the team has been terrific and able resolve my website problems. Specially since I don't know much about websites and my husband Peter only knows a little bit more and team able to help us - learning and assisting with us working having our site up and having it running

 
Screenshot of http://www.204th.org
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I recently had a problem accessing my email accounts. The problem was due to my configuration set up but the tech support offered by Hostpapa was second to none. Over the course of several days they responded to my questions and tests very quickly to get me back on track. Best on-line support I've received from any internet service organisation.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

HostPapa offers a wide range of hosting needs for personal, small Business or large business, setting up your domain name, web space, security, email. Any time I needed customer service the HostPapa team was very efficient in taking care of my needs. I don't remember a time when the HostPapa site was down.

I have been a customer for over 20 years. An Eco-friendly Canadian based business.

 
Screenshot of http://tmsthermalstore.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I can't think of any way to fault papa. I had a spam/bot problem recently that took traffic well over my allowance, papa were impressively patient whilst also being available via email and chat 24/7 with a competent and considerate tech support team to help get things sorted - I couldn't have expected for more

 
Screenshot of http://brianpanhuyzen.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

HostPapa so far has been flawless – great performance, solid uptime, responsive support. All their management and support webpages are easy to navigate, and everything operates in a way that makes sense. Plus they recognize their responsibility to the environment, and their servers are powered by green energy, which is awesome. I'm very happy to have moved to them (from NetFirms – ugh!).

 
Screenshot of http://www.melbournecitycarsales.com.au
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Hostpapa made the transition of our web services and domain registration hassle free. I have found the support service provided by Hostpapa to be of high quality with staff very helpful and knowledgable of their products and services. They even assisted with the setup and migration of my emails to Microsoft. I would not hesitate recommending their services to anyone.

 
Screenshot of http://hikedigital.ca
4.5 stars
Support
5 stars
Features
5 stars
Uptime
4 stars
Value
4 stars

Was this review helpful? Yes | No

I've been using Hostpapa for my sites and recommending Hostpapa to my clients since around 2005. I was first attracted to Hostpapa for their clean energy use (offset credits) and price, and have not been disappointed with their service or tech support. Having run into my fair share of technical issues over the years - and a lot of stupid questions - Hostpapa's tech support has always been fast, patient, and professional. I will be hosting more sites with and recommending more clients to Hostpapa for the foreseeable future.

 
Screenshot of http://londontaxinapier.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Dealing on Chat has been a really good experience as previously I have avoided this option of assistance. The operators are very helpful with giving me easy to understand answers to my questions and any issues that require the imputt of another department they raise a "ticket" and these also have been processed promptly and efficiently.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

HostPapa is a fantastic hosting company. They have excellent customer service, available at any time of the day and are able to help you resolve issues quickly and easily! They also have an easy to use Database system and support PHP code and sites as well as nice responsive hosting that can be accessed all the time.

My site hasn't had any issues running and no problems with it. I have been loving HostPapa so far and would recommend them to anyone that is interested in getting their own website

 
Screenshot of http://www.dicenzo.ca
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Hostpapa rocks. Unlimited everything. Easy setup, and registration, easy migration of both domain and hosting.

Many programs to choose from in Softaculous and the control panel is superb. Customer support fast and knowledgeable. I do not believe I have ever had any down time.

I can host more than one domain, and have many email accounts and aliases with distribution lists, spam filters, forwards etc. A complete choice of statistics.

 
Screenshot of http://riderconsulting.ca
5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have been using Hostpapa for 8 years and have always been satisfied with their courteous and prompt service. The plan I have is competitively priced and although I have no experience with other web host clients I have no hesitation in recommending Hostpapa - especially for Canadians. Compare and look at reviews - then you will see going with Hostpapa is a no brainer!

 
Screenshot of https://waderazella.ca/
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have been with hostPapa since 2003 that is 14 years of great service and hosting. I never need to look anywhere else as they are very competitive for what they offer. I am very happy with HostPapa and will recommend them to anyone and everyone. Cheers
Wade Razella
Wade Razella Online Solutions
Winnipeg Canada

 

Most Popular HostPapa Hosting Plans

Business WP Starter Bronze Reseller
Disk Space Unlimited 100GB 50GB
Bandwidth Unlimited Unlimited 500GB
Price $3.95/mo $3.95/mo $19.95/mo
View Plan View Plan View Plan

All HostPapa Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Business Shared
  • WordPress
  • PHP
  • LAMP
  • Firewall
  • PostgreSQL
  • Dedicated IP
Unlimited Unlimited $3.95/month
Usual price:
WP Starter Shared
  • WordPress
  • PHP
  • LAMP
  • Firewall
  • PostgreSQL
  • Dedicated IP
100GB Unlimited $3.95/month
Usual price:
Bronze Reseller Reseller
  • WordPress
  • PHP
  • LAMP
  • Firewall
  • WHM
  • PostgreSQL
50GB 500GB $19.95/month
Usual price:
Silver Reseller Reseller
  • WordPress
  • PHP
  • LAMP
  • Firewall
  • WHM
  • PostgreSQL
80GB 700GB $27.95/month
Usual price:
Gold Reseller Reseller
  • WordPress
  • PHP
  • LAMP
  • Firewall
  • WHM
  • PostgreSQL
120GB 1TB $39.95/month
Usual price:
Platinum Reseller Reseller
  • WordPress
  • PHP
  • LAMP
  • Firewall
  • WHM
  • PostgreSQL
160GB 1.2TB $59.95/month
Usual price:
Titanium Reseller Reseller
  • WordPress
  • PHP
  • LAMP
  • Firewall
  • WHM
  • PostgreSQL
200GB 1.4TB $79.95/month
Usual price:
Plus VPS
  • WordPress
  • PHP
  • LAMP
  • Firewall
  • VPS
  • PostgreSQL
50GB 1TB $49.99/month
Usual price:
Pro VPS
  • WordPress
  • PHP
  • LAMP
  • Firewall
  • VPS
  • PostgreSQL
100GB 2TB $79.99/month
Usual price:
Premium VPS
  • WordPress
  • PHP
  • LAMP
  • Firewall
  • VPS
  • PostgreSQL
200GB 2TB $149.99/month
Usual price:

HostPapa Frequently Asked Questions

  • Where is HostPapa located?

    HostPapa is headquartered in Oakville, Ontario in Canada. It has offices in the UK, Australia, Germany, and the US.

  • Does HostPapa offer dedicated hosting?

    No. HostPapa does not offer dedicated servers.

  • Does HostPapa offer Windows hosting?

    Yes. Both Linux and Windows VPS hosting plans are available. Linux servers use the CentOS distribution, and both Windows and Linux plans are fully managed.

    There is no Windows shared hosting, though.

  • What programming languages can I use?

    PHP and MySQL are fully supported on all shared hosting plans. Python, Ruby, and other programming languages are not supported on shared hosting plans, but can be used on VPS plans and higher.

  • Where are HostPapa's datacenters?

    Its primary datacenters are located in Toronto, Canada. It uses additional facilities across North America, but does not specify the exact location.

  • Will HostPapa help me to migrate my site?

    Yes. HostPapa offers free migration for all new customers.

  • What support is available to me?

    Customers benefit from phone, email and live chat support from its technical support team, the PapaSquad. All support is available 24/7.

    Additionally, all new customers can book a free 30-hour session with a technical support person at HostPapa. This is included free on some plans, but is a paid extra on others.

  • What languages do support staff speak?

    HostPapa offers support in English, French, and Spanish via live chat and email. Multilingual support is not available by phone.

  • Will I get a free domain name?

    Yes. Anyone registering for at least a one-year plan will get a free domain name for one year.

  • Does Hostpapa offer a money-back guarantee?

    Yes, on shared and reseller plans only. HostPapa offers a 30-day money-back guarantee, less setup fees, domain registration fees, or domain transfer fees.

  • Is there an uptime guarantee?

    Yes. HostPapa offers a 99.9% uptime guarantee. However, its Terms of Service does not say that customers would be credited if it failed to meet this figure. It simply says it will make reasonable efforts to meet it.

  • What if I need to run multiple websites?

    There are no added fees for running multiple websites from one HostPapa account. The only exception is the cheapest shared hosting plan, which is limited to two websites only.

  • Does HostPapa provide a sitebuilder?

    Yes. The HostPapa Starter Edition sitebuilder is included with all plans, allows you to build a single website with three pages for free.

    Some plans include the upgraded Unlimited Edition. You can pay to upgrade further if you need additional features or templates.

  • Can I get an SSL certificate?

    Yes. HostPapa provides SSL certificates for an additional fee over your hosting plan. 

  • Is there a web hosting control panel?

    Yes. All hosting is provided with cPanel. 

  • How can I pay for my hosting?

    HostPapa accepts payment by credit card (Visa, MasterCard or American Express) and by PayPal.

  • What is the minimum length of a hosting contract?

    You must pay at least a year in advance. They have 1, 2, and 3 year plans available.

  • Is bandwidth and storage really unlimited?

    HostPapa, like many providers of shared hosting plans, advertises "unlimited" hosting plans. For average or casual users, this will be fine.

    For high-traffic websites, your account may hit their "soft" limits.

    These internal limits are not defined anywhere, but they can be a problem when a site is receiving tens of thousands of visitors a day.

Who Are The Most Popular HostPapa Alternatives?

Overall 4 stars
Support
4 stars
Features
4 stars
Uptime
4 stars
Value
4 stars
Visit HostPapa

Price Comparison

HostPapa$3.95
SiteGround$3.95
BlueHost$2.75
InMotion Hosting$3.99
A2 Hosting$3.92
HostGator$3.40

Review HostPapa & Get A Free Domain Name If We Publish It

Already a HostPapa customer? Write an honest & helpful review & earn a free domain from Domain.com if we publish it. Learn more...

Take a deep breath and think about exactly what you want to say about HostPapa.
Please be specific: we're only interested in hearing that HostPapa rocks/sucks if you can explain why.

Claim Your Free Domain

If we publish your review, you will earn a free domain from Domain.com.

(We hate spam - see our privacy policy)