iPower In 2018: What Do iPower Client Reviews Say?

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Our Verdict: #1 for Simplicity of Selection

iPower is a full-service web hosting company with plans ranging from shared (including WordPress) through VPS and dedicated server hosting.

Use one of the links on this page on this page to save up to 73% on iPower’s basic shared hosting plan.

Pros:

  • Inexpensive shared hosting plans
  • 24/7 live chat and phone support
  • Full-featured plans including PHP 7 and Perl

Cons:

  • No reseller hosting plans
  • VPS and dedicated plans are relatively expensive

Over 40 iPower customers have rated the company 2.0 out of 5 stars. If iPower doesn’t seem right for you, read Best Web Hosts to find the right one for you.

Is iPower the Perfect Host For Your Site?

Looking for specific information? Jump to our most popular sections:

  • Expert Review — read our thorough analysis by hosting specialist, Claire Broadley.
  • Best Reviews — see what over 40 iPower customers have to say.
  • Hosting Plans — compare the best iPower hosting plans and their prices.
  • FAQs — find the answers to the most asked questions about iPower!

Web Hosting With iPower

iPower offers a wide range of hosting plans that come with features like unlimited disk space and WordPress-optimized web hosting, however, the hosting company’s custom control panel on its shared plans might be a drawback for some.

About iPower

The hosting company was founded in 2001 and has more than 1 million customers in 100 countries. Founder Tomas Gorny was born in Poland.

As of 2007, iPower has been controlled through the Endurance International Group after a 2011 valuation of a reported $1 billion.

According to Gorny’s LinkedIn profile, he has been a member of the EIG board since 2007 – the year iPower was acquired by EIG.

iPower Hosting Packages

For the purposes of easy comparison, I’ve split iPower’s plans into three sections below.

Shared Hosting Plans

Shared hosting comes in the form of three plans : Starter, Pro and Pro Plus.

If you need a site for a personal blog or to showcase your resume, consider iPower’s Starter plan. Businesses who sell online should explore the Pro Plus plan .

iPower web hosting plans page
The iPower website.

Here’s a glance at shared hosting plans:

  • Starter is a limited plan with no free domain name.
  • Pro and Pro Plus include one and three free domains respectively, unlimited domain hosting, 25 databases, and different ShopSite capabilities, depending on the plan you choose.
  • Pro is more restricted than Pro Plus and that is also reflected in the pricing . The monthly cost drops slightly over longer contract terms of 24 months or 36 months.

Windows Pro Plan

Windows users can choose Windows Pro Hosting, a low-cost hosting plan with unlimited disk space and bandwidth.

Generally, any limits that are set are high enough not to inconvenience a small business user.

There’s usually a discounted rate when signing up for 24 months rather than 12 months.

Though, the hosting company features promotions when you can get shorter-term hosting packages for the same price as the longer-term plans.

VPS Plans

iPower hosting offers three VPS plans .

RAM, the number of CPUs, storage space and bandwidth increases as the plans become more expensive.

Again, the price drops if you choose to take out a longer contract. VPS plans also come with access to the cPanel control panel.

iPower Uptime

No claims are made about uptime on the iPower website, but support confirmed a 99.99% uptime guarantee. Customers can choose to use SubmitNet’s Uptime Monitoring tool to check that their site is online.



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iPower Datacenters

iPower has two datacenters in Boston, Massachusetts.

Its data centers are equipped with 24/7 security monitoring tools, CCTV, secure entry systems and more.

Customers are provided with daily NetApp Snapshot backups, and backup power is provided via UPS and diesel generators.

The company’s plan pages do specify that the company offsets its data center power consumption through wind power credits.

iPower Customer Support

On the iPower website, users are provided with a knowledgebase, user guide, tutorials, and support channels.

iPower plans come with a 30-day money-back guarantee .

Most of the documentation is geared towards beginners and people who are new to site building and hosting.

Support is provided via an online ticketing system, live chat and email forms, plus US-only telephone numbers.

Although these numbers are toll-free, there’s no international alternative offered. The support department is open round-the-clock on a daily basis, but it’s not clear where their support teams are based.

iPower in the News

While looking for press on iPower, I didn’t find anything significant that would suggest a high-profile problem with the service, such as downtime or hacking.

iPower Control Panel

The control panel iPower uses is vDeck. It’s a custom control panel which will take some getting used to if you’ve previously been provided with cPanel.

The interface is functional but reasonably basic; unfortunately, there’s no demo that you can try out before you buy.

iPower Extras

New iPower customers receive a mixture of extra services:

  • A drag-and-drop site builder tool
  • Free marketing guides
  • $100 in Bing ad credits
  • $100 in Google ad credits
  • Plugin for live chat
  • Plugin for your site visitors to leave comments on your page

It’s also possible to sign up for a free listing on YP.com and claim a toll-free number via Nextiva.

In addition, there’s a Marketplace where customers can buy top-up services to enhance their plans, such as SSL certificates, SEO services and online backup tools.

iPower Money Back Guarantee / Cancellation Policy

iPower offers a 30-day money-back guarantee.

If your hosting plan came with a free domain, you’ll have to pay a $15 non-refundable domain fee. This lets you keep your domain and transfer it to a new registrar.



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iPower Review Summary

As with many Endurance International Group hosting providers, it’s difficult to find a distinction between iPower and other shared hosting providers.

The custom control panel will be a downside for many people, and the lack of international phone numbers could also be a concern for customers outside the US.

Pricing is competitive, particularly over longer terms.

iPower is backed by an enormous hosting provider, so the chance of having a truly serious issue is likely to be slim, and 24/7 live chat support is definitely a good option to have if things do go wrong.

Visit iPower to learn more about how this hosting company could meet your website needs.

iPower Reviews by Our Community

Overall Rating from 46 Reviews by iPower Customers

Support
Quality
Features
Value

Most Helpful Reviews

Joe Baye avatar
Joe Baye joebaye.com
Oct 03, 2018

I have had nothing but issues with iPower. They bill me for domains I haven’t owned in years, they keep charging me domain privacy after I’ve canceled or transferred the domain out, they delete domains I own and won’t allow me to remove domains that I transferred out months ago. 2 more domains left to transfer and I’m done! Do NOT use iPower!!

Visit Host Now →

Amie Oliver avatar
Amie Oliver amieoliver.com
Jan 10, 2018

Ipower was once a reliable, customer oriented web host. I chose to give them my business after the webhost I had used for several years went out of business, taking my site down with them. Ipower had history and their customer service was genuine at the time.

Now, close to 8 years later I find everything I liked about them has soured. Their customer service has declined to the point I will soon exit. I have been repeatedly charged for services after I canceled them and now a domain I have had registered with them for nearly 10 years is in verification limbo because I updated my email address. I am done with them, to say the least.

Visit Host Now →

Adrian Cahill avatar
Adrian Cahill adriancahill.com
Jan 04, 2018

They took down my site because I wouldn’t buy a security add on they recommended. (Instead I used wordfence and my IT guy said we had more than normal protection). Have been using them since 2012. Thought they were relatively ok until this bs. Funny thing was, when I asked them for a further explanation they couldn’t give one.

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Most Popular iPower Hosting Plans

Starter Pro Windows Pro Plan
Disk Space 5GB Unlimited Unlimited
Bandwidth 250GB Unlimited Unlimited
Price $3.25 / mo
Usual price: Get % off!
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Plan Disk Space Bandwidth Price
Pro Plus
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Unlimited Unlimited $12.99 / mo Visit Host Now
Basic VPS Plan
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40GB 1TB $17.99 / mo Visit Host Now
Business VPS Plan
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90GB 3TB $43.19 / mo Visit Host Now
Optimum VPS Plan
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120GB 4TB $71.99 / mo Visit Host Now
Standard Dedicated Plan
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500GB 5TB $111.99 / mo Visit Host Now
Enhanced Dedicated Plan
Shared
1000GB 10TB $143.99 / mo Visit Host Now
Premium Dedicated Plan
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1000GB 15TB $175.99 / mo Visit Host Now
More Plans +

iPower Frequently Asked Questions

  • Does iPower offer Windows or Linux hosting?

    iPower provides both Linux and Windows hosting plans.

  • Does iPower offer pricing discounts for new signups?

    Select hosting plans are offered at a slightly discounted rate for the first term only. Plans renew at the regular rate.

  • Does iPower have managed dedicated servers? What about VPS?

    They offer three-tiered dedicated and VPS hosting plans.

  • Do iPower hosting plans come with a free domain?

    The company’s Pro and Pro Plus shared web hosting plans, along with dedicated and VPS plans come with a free domain which renews at the regular rate after the first year.

  • Does iPower provide domain registration services?

    Domain registration services are available on their site and provides customers with access to a variety of popular top level domain (TLD) names. Additionally, you can add a WHOIS privacy for a small fee.

  • Where is iPower located?

    They are based in the United States out of Phoenix, Arizona. Their datacenters are located in Boston, Massachusetts.

  • What programming languages are supported?

    They support PHP, Perl, Ruby on Rails, Ruby, ASP, and ASP.NET.

  • Does iPower offer free website migration service?

    No, however, they do offer a paid service. This includes migrating websites on WordPress, Drupal, Joomla, and other CMSs.

  • Does iPower include site builders or one click installers?

    Their plans include Website Creator, as well as one click installers for most popular content management systems such as WordPress, Joomla, OpenCart, Magneto, and more.

  • Does iPower offer any ecommerce tools?

    They provide a set of ecommerce tools such as shopping cart, PayPal payments, inventory control, and SSL certificates.

    They also offer a number of one-click installers for most popular ecommerce software including OpenCart, Magento, and others.

  • What control panels does iPower offer?

    They offer a proprietary VDeck control panel as well as cPanel.

  • Can I host an image-heavy site on their services?

    An image-heavy site is best suited for one of their higher tier plans which offer unlimited storage space and scalable bandwidth.

  • Can I stream video or audio?

    For websites streaming audio or video, you should use one of their dedicated or VPS plans.

  • Will iPower backup my site for me?

    iPower takes regular backups for their own purposes and advises clients to take their own backups using the tools provided with each plan.

  • Can I host multiple websites? What about email accounts?

    Yes, their Pro and Pro Plus plans allow customers to host an unlimited number of websites. The number of email accounts depends on your selected plans and ranges from 1 to unlimited.

  • Does iPower offer unlimited bandwidth and disk space?

    Their higher tier plans offer unlimited disk space and scalable bandwidth. Their other plans offer unlimited disk space and bandwidth, but this is contingent upon modest use of server resources.

  • What payment options does iPower accept?

    iPower accepts major credit cards and PayPal. Monthly, yearly, and multi-year contracts are available, depending on the needs of the customer.

  • Does iPower have a money back guarantee?

    The company features traditional 30-day as well as “anytime” money back guarantees on their hosting products.

  • What types of support are available?

    iPower provides 24/7 phone and LiveChat support as well as email support. Support is only available in English.

Claire Broadley

About Claire Broadley

Claire has been creating websites for over 20 years and has been using WordPress for over ten. She is an expert in web hosting, design, HTML, and more. She lives with her husband and son in the United Kingdom.

Connect with Claire

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