IX Web Hosting In 2019: What Do IX Web Hosting Client Reviews Say?

IX Web Hosting Introduction

IX Web Hosting is primarily a shared hosting provider, but with one important difference: its services are geared towards SEO. By providing customers with their own dedicated IP addresses, all websites are ready to accept ecommerce transactions. In addition, sites with dedicated IPs could well be given an advantage in the search engines.

Based in Columbus, Ohio in the US, the company was founded by Fathi Said who is still the CEO. Said claimed the company hosted more than a quarter of a million websites in 2007, so five years on, it’s likely that they host considerably more. Fathi Said is also the CEO of Host Excellence as part of the Ecommerce Inc group.

IX Web Hosting Hosting Plans

Let’s look at shared hosting first of all. When comparing IX Web Hosting plans, consider whether you need a dedicated IP, either for SEO or ecommerce. If you do, their plans will be of interest.

The Expert, Business Plus and Unlimited Pro price plans step up incrementally in price. All include unlimited disk space, bandwidth and domains with the option of Linux or Windows hosting. In addition, you get those all-important free IPs: two on the low-cost plan, three on the medium plan and 15 on the top-priced plan. You’ll also get one, two or three free domain names. Beware though: Cpanel and Plesk aren’t included.

IX Web Hosting presents its plans in the wrong order on the shared hosting page, so take care. They promote the most expensive plan in the centre of the page.

Next up are IX Web Hosting’s VPS plans. There are three, all Linux based. The limits they place on resources are fairly standard, and you can choose either Cpanel or Plesk: both are self-installs. Unlimited domain hosting is included, and all plans include two dedicated IPs.

IX Web Hosting also offers four cloud hosting plans with your choice of Linux OS, two dedicated IPs and either Cpanel or Plesk.

IX Web Hosting Uptime/Downtime

IX Web Hosting runs its own tier 3 (N+1) data centre in Ohio. the company does not share its building with anyone else, although it’s formally run through Ecommerce Inc. The facility has two backup generators and protection against server outages. They offer a 99.9% uptime guarantee, which is fairly standard at this level.

The company also takes backups of customer data, although it isn’t clear how often these backups are performed. Software automatically monitors the network, scans for malware and automatically removes any malicious code it finds.

IX Web Hosting Support

IX Web Hosting makes the impressive claim of offering the best support in the web hosting industry. They assign a Personal Support Rep – a named individual – to every customer, helping them handle technical problems, billing issues and more. The name of the IX Web Hosting support rep is even included in the control panel, and any new tickets that are logged are flagged up to that person as they come in.

This is quite an ambitious approach to support; IX Web Hosting even provides access to Personal Support Reps via social media.

On the Support page, users are given various email addresses to contact the relevant department if they have questions. There’s also access to support via telephone (toll-free in the US, regular if outside the US) and live chat, plus video tutorials, FAQs and a manual. The company’s social media pages are active; staff provide support through Twitter and Facebook, and they also have a YouTube channel.

IX Web Hosting in the News

IX Web Hosting doesn’t appear to have hit the headlines, although their parent company has had its controversies. As far as this particular branch of the operation goes, I didn’t find any verified, reliable reports of hacks, downtime or vulnerabilities.

IX Web Hosting Control Panel

VPS and cloud customers can choose Cpanel or Plesk, but shared hosting customers are denied either. Instead, they’re provided with Psoft H-Sphere which is considerably less attractive and more basic than Cpanel. Although H-Sphere is only provided on shared accounts, I found it a fair bit more difficult to navigate and understand than the industry standard tools. There is a live demo on the site if you want to try it out.

IX Web Hosting Extras

The free IPs and domain names are a major selling point for IX Web Hosting. There’s not a lot else in addition.

On the Shared plans customers get Google Adwords credit ($25, $50 or $75), one-click installers, a one-click photo gallery install and between one and three free domains. Customers also have access to a site builder tool.

There are no obvious freebies on the Cloud or VPS hosting plans.

IX Web Hosting Money Back Guarantee / Cancellation Policy

IX Web Hosting offers a free 7-day trial in addition to two money-back guarantees.

The first is a 30-day money back guarantee which provides a refund of hosting and setup fees, although domain name costs and over-limit fees are not included.

Additionally, they offer the ‘Anytime’ guarantee. This allows you to request a refund of your current month’s fees, plus any future fees, although not fees due in the current billing cycle. Setup fees aren’t included in this refund policy, and nor are domain name or over-limit fees. Customers who pay via Alipay are excluded from this guarantee clause.

Cancellations must be requested via their contact form on the Support page.

IX Web Hosting Summary

When comparing IX Web Hosting’s plans with other shared hosting providers, consider whether you need a dedicated IP. If you do, you might save a fair chunk of cash simply because you won’t need to pay top-up fees for your IP addresses, and the SEO advantages of having those IPs will appeal to some people with specialized needs.

The plans are otherwise fairly unremarkable, although capable enough for the price, and the support department’s commitment to personal service is very impressive if true. The ‘anytime’ money-back guarantee is also a step up from other hosts in the same price band.

IX Web Hosting Reviews by Our Community

Overall Rating from 86 Reviews by IX Web Hosting Customers

Support
Quality
Features
Value

Most Helpful Reviews

Alex Abughaida avatar
Alex Abughaida medical-web-designers.com
Mar 20, 2018

IXWebhosting being migrated to Site5. Will migrate my hosting account one by one to other reliable hosting service provider. I’ve been using IX for last 10 years but no more.

I’m losing my business since email, websites are down for many days and no help. Better to make an informed decision than to wait and suffer.

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Albert Gustafson avatar
Albert Gustafson vismeg.com
Sep 01, 2018

ixWebHosting used to be a good website provider. However, it was recently acquired by Site5. Now it is the worst website provider ever.

I cannot even login to the ixWebHosting control panel. The email does not work at all. Worst of all, there is no contact number to call or email to resolve a problem.

This website provider can not get any worse. No one should purchase A Web hosting plan from the provider. The company that acquired ixWebHosting is Site5. Because nothing works and there is no way to even contact the new owner, it appears that it does nothing right or worst, it is just a fraud.

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Guy Thornton avatar
Guy Thornton found.co.uk
Mar 05, 2018

They are an absolute disgrace. They migrated my domains away from them to a company called Dotster without asking my permission. They also lost one in the process.

There email support is pathetic. It’s impossible to get through to anyone too. In the end, I’ve just given any hope of finding the lost domains.

They don’t seem to understand that small businesses can be heavily affected by their ineptitude. Avoid them at all costs.

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Most Popular IX Web Hosting Plans

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Unlimited Pro Windows Hosting
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IX Web Hosting Frequently Asked Questions

  • Where are IX Web Hosting’s offices located?

    IX Web Hosting is headquartered in Columbus, Ohio in the United States.

  • Where are IX Web Hosting’s datacenters located?

    The company’s datacenter is based out of Columbus, Ohio. It owns and operates its own facility.

  • What control panel software is provided?

    IX Web Hosting has its own proprietary control panel for all Windows and Linux shared hosting.

  • Can I get a virtual private server from IX Web Hosting?

    Yes. IX Hosting sells Windows and Linux VPS plans.

  • Will the price go up when it’s time to renew?

    Most of plans are initially sold at a discount, which means your price will go up on your renewal date.

  • Will my hosting plan come with a free domain?

    Most plans come with at least one free domain. Some plans come with up to three free domains. 

  • Is there a CDN included?

    IX Web Hosting does not provide a CDN.

  • Is there a money-back guarantee?

    Yes. There is a 30-day money-back guarantee, and some plans are also provided with a 7-day free trial.

    Note that IX Web Hosting also provides refunds for the whole term within 90 days, which it markets as a separate 90-day money-back guarantee. Be sure to check the fine print for all three offers.

  • Does IX Web Hosting offer support over the phone?

    Yes. Support is available 24/7 by phone, email and chat.

  • Are any reseller hosting plans available?

    No. IX Web Hosting does not offer plans specifically aimed at reselling.

    However, some plans can be split and resold. If you are looking for reseller hosting, be sure to contact IX Web Hosting and ensure your chosen plan meets the requirements.

  • Can IX Web Hosting help me to transfer an existing site?

    Yes, but there’s a fee for the migration service which covers a maximum of one database.

  • Does IX Web Hosting allow more than one domain per account?

    All plans offer unlimited domain hosting with no theoretical limits.

  • Does IX Web Hosting provide website builder software?

    Yes. It provides SiteStudio with all plans.

  • What security provisions are in place?

    IX Web Hosting carries out 24/7 monitoring, and offers Spam Assassin on all accounts.

  • Are one-click installers included?

    The EasyApps collection includes 32 one-click installers, including WordPress, Zen Cart, Joomla, and Gallery. Note that you cannot use EasyApps to install WordPress into the root of your hosting account.

  • How can I pay for my plan?

    You can pay with MasterCard, Visa, American Express, Discover, PayPal and AliPay.

  • What’s the uptime guarantee?

    IX Web Hosting offers a 99.9% uptime guarantee backed by a service credit for downtime beyond that figure.

  • How many email addresses do I get with my plan?

    This company offers unlimited email accounts and 10GB total storage space with the premium plan. Other plans scale this down, according to the price point.

  • Does IX Web Hosting provide unlimited bandwidth and space?

    Unlimited bandwidth and disk space are available on all IX Web Hosting plans.

  • Is IX Web Hosting shared hosting suitable for video streaming?

    Yes, but not on a shared hosting account. IX Web Hosting advises that VPS server options should be used for this purpose.

Claire Broadley

About Claire Broadley

Claire has been creating websites for over 20 years and has been using WordPress for over ten. She is an expert in web hosting, design, HTML, and more. She lives with her husband and son in the United Kingdom.

Connect with Claire

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