JustHost In 2018: What Do JustHost Client Reviews Say?

Is JustHost the Right Host for Your Website?

There are many thousands of web hosting companies. And as a result, it can be hard find the right one for your needs. In this article, I will discuss JustHost and help you to see if it is the one for you.

Web Host Review: JustHost

What Is JustHost Web Hosting?

JustHost is a simple-to-use hosting provider seeking to provide website owners all the features top hosting companies do, at a fraction of the cost — especially when using our exclusive coupon code FREEDOMAIN.

With a variety of hosting plans available for website owners of all sizes, a built-in website builder for easy site creation, and superior customer support on hand at all times, your website hosting needs are sure to be met, without destroying your budget.

The Good and the Bad

That said, JustHost doesn’t come without some issues. In fact, some weaknesses may be enough for you to consider a different host altogether. So, take a look at what JustHost has to offer and see if it is suitable for your needs.

JustHost Background

Endurance International Group
Endurance International Group

As part of the Endurance International Group (EIG), JustHost plays a controversial role in what is seemingly a monopoly of hosting companies. This is because EIG buys multiple hosting companies and operates under the radar. So, customers won’t always know that they might leave a hosting provider under EIG only to switch to another that is also owned by EIG.

Other brands under the EIG banner include BigRock, HostGator and Bluehost.

This can potentially harm customers as they might leave a host who offered bad service, only to find they’ve signed up with a new one that adheres to the same standards.

JustHost provides hosting solutions — shared, dedicated, VPS, and reseller — for all website sizes and types. The company focuses on customer service, prides themselves on offering competitive pricing, and emphasize features that cater to WordPress website owners.

Please note, although brands are owned by the same company, they are managed by entirely different teams in completely differing methods.

A Look at JustHost’s Shared Hosting Plans

There is no denying that there are tons of shared hosting providers to choose from these days. And, with all of them offering a fairly standard set of features and competitive pricing, it can be difficult to know which one is truly the best.

While JustHost does fall in line with what most other shared hosting providers offer customers, you should know about a few standout features before deciding to look elsewhere.

Unlimited Everything (well almost everything)

With JustHost, you will receive unlimited GBs of host disk space, so you are not billed according to your bandwidth usage or the amount of disk space you use. This is because JustHost believes in providing all the resources needed to operate a fully functional, and successful website without having to worry about resource overages.

JustHost Current Email Accounts
JustHost Current Email Accounts

In addition, you can host an unlimited number of domains for easy site management, receive unlimited email accounts, and rest assured that you can transfer an unlimited amount of data to your new hosting provider without being charged.

Plus, you can forward an unlimited number of emails and include unlimited add-on, parked, and subdomains.

Keep in mind, these are almost unlimited features and primarily apply to the most expensive shared hosting plan available. If you look further, you will notice that the cheaper shared hosting plans limit some of the “unlimited” features, which can be a bit unsettling to find out.

Backend Features of JustHost

JustHost wants to ensure you have access to all the server-side services and databases you could possibly need. This is what you see once you log in to your control panel:

JustHost Control Panel
JustHost Control Panel

Here is a look at some of the most popular ones:

  • MySQL and PostgreSQL databases
  • CGI-BIN and CGI Library
  • Perl 5
  • Python
  • Ruby/Ruby on Rails
  • Javascript, DHTML, Flash, and Shockwave support
  • SimpleScripts 1-click script install.

It is worth noting that JustHost also provides support for PHP 5. And, while PHP 5 is adequate for all websites, PHP 7 is nearly twice as fast and ensures that poor speed and performance are a non-issue for website users. It would be nice to see JustHost offer PHP 7 since so many hosting providers are already doing so.

5 Advantages of Free Website Scripts

JustHost makes SimpleScripts available to all website owners. So, you can easily do an array of things due to this perk. Some of these things include:

  1. Creating a message forum using PHPBB;
  2. Installing social networking scripts;
  3. Building a bigger email list;
  4. Adding image galleries;
  5. Building polls and surveys to boost user engagement.

In addition, you can install Moodle, Tikiwiki, Drupal, Joomla, and even WordPress (complete with blogging capabilities) with an easy one-click install.

5 Vital Built-in E-Commerce Features

If you want to launch an e-commerce shop, JustHost has you covered.

E-Commerce Products
E-Commerce Products

The most important features needed to run a successful online store are included here:

  • Free SSL certificate (with premium ones available)
  • OSCommerce, Agora, Cube Cart, and Zen Cart shopping carts
  • Password protected directories for limiting access
  • OpenPGP/GPG encryption
  • Built-In multi-currency payment system.
Check out our quick guide to setting up an e-commerce site in just minutes.

Weebly – Benefits of Using a Website Builder

For those uninterested in using WordPress, JustHost offers all customers the Weebly Website Builder tool free of charge.

Used to build your website, e-commerce shop, and blog, Weebly is a simple drag-and-drop page builder that makes site creation easy for website owners of all levels.

With over a hundred themes to choose from, Weebly makes choosing the layout and design of your site easy. All you have to do is click and drag to add and rearrange the elements you want to appear on your site.

Having a website builder makes your life drastically simpler than having to hire a developer, alternatively learn code.

Features & Benefits Conventional Website Building Weebly
Design Developer or CSS Javascript knowledge needed Plug-ins and customizable themes readily available
Content HTML knowledge essential User-friendly front-end, no coding needed
Layout HTML and CSS needed as a minimum Pre-set themes and content builders available for free
Security Developer or managed hosting (extra costs) needed Plug-ins and built-in security measures readily available

If you choose to utilize the Weebly site builder, keep in mind your site will reside on their servers, so you will have to follow their terms and services and you will not own your content, as you would if you choose to use WordPress for your site building needs.

However, for those with limited technical skills, Weebly is a perfect alternative to using the more robust content management systems.

JustHost even offers a custom site-management dashboard, where you’re able to manage and monitor themes, plug-ins, and more!

JustHost Site Management
JustHost Site Management

WordPress Hosting

While there are no managed WordPress hosting plans available, JustHost does make hosting a WordPress website straightforward to set up and manage.

As mentioned above, JustHost provides website owners an effective way to install WordPress on your hosting account using the one-click installer in cPanel. But you also have the option to enable automatic WordPress core, plugin, and theme updates via the cPanel, which is typically a managed hosting feature.

Additional Hosting Solutions

In addition to offering shared hosting solutions, JustHost has dedicated, VPS, and reseller hosting plans:

  • Dedicated Hosting
  • VPS Hosting
  • Reseller Hosting.

Dedicated Hosting

JustHost’s dedicated hosting solution is for those with large websites experiencing lots of daily traffic.

These plans come with features like instant setup, automatic RAID 1 protection, root access, enhanced caching abilities, server management and cPanel access, and dedicated support.

VPS Hosting

Built using powerful cloud technology, JustHost’s VPS hosting plans come with a number of features.

These include root access, an enhanced cPanel, guaranteed server resources, instant setup, and multi-account management.

Reseller Hosting

Choose from share, dedicated, or VPS servers and add-on the services you need to create the perfect reseller package for you.

In addition, enjoy access to the WHM and WHMCS for complete account management, domain name promotions, a free pre-made e-commerce storefront, and easy integration with JustHost’s HTTP API.

Hosting Variety

As you can see, no matter what size your site is, or what you end goal is, JustHost has a hosting solution to meet your needs.

JustHost Datacenters

JustHost has only one datacenter, located in Provo, Utah. This fact may not sit well with some that have an international brand, as multiple datacenters placed throughout the world often deliver faster and better performing results to site visitors.

Having a single datacenter to rely on can be extremely dangerous – this reflects in JustHost’s uptime results.

In addition, increased latency problems and more downtime may result from relying on one datacenter.

That said, JustHost has ways to prevent excess downtime and slower page loading speeds should one customer on a shared server experience a large boost in traffic and monopolize the available resources.

  • CPU Protection
  • CloudFlare CDN.

CPU Protection

All JustHost shared servers are monitored using a specialized software to ensure every customer receives their fair share of the server’s resources.

If at any time a server’s resources are abused, this software immediately notifies JustHost.

CloudFlare CDN

JustHost offers website owners the powerful content delivery network (CDN) CloudFlare, free of charge, which is easily enabled via your cPanel account.

This global CDN caches your content across the network so site visitors, regardless of geographical location, always receive your site’s content at fast speeds.

What About Uptime?

According to Pingdom’s results regarding JustHost’s uptime, the past six month’s average ranks at a disappointing 99.1%. While seemingly good at first glance, it is tough to be okay with this because there are plenty of other hosting providers averaging 99.9% or higher, month after month.

In fact, since February of this year, JustHost failed to hit 100% uptime at all.

As of November 2017, JustHost did hit 100% of uptime all the way up until December, although these are short-term analytics as seen in the moving image.

JustHost Update and Response Time
JustHost Update and Response Time

More disappointing is the fact that JustHost fails to guarantee any uptime percentage or compensate users for any downtime they experience. Rather, the company’s terms of service state:

“Due to the complexity and nature of a shared web hosting environment, downtime occurs. Unfortunately, we do not offer compensation for any downtime.”

This is not in line with superior customer service and has the potential to dissuade many people from signing up with JustHost as their chosen hosting provider.

Improvements Needed

Though JustHost is a solid hosting solution, there are definitely things that need improvement.

Here are some things I would like to see change about Just Host:

  1. Backups need to be guaranteed
  2. JustHost will migrate up to five websites
  3. Uptime needs to improve.

Backups Need to be Guaranteed

Backups are critical for users to feel comfortable entrusting their websites to this service.

Having to manually backup your own website is something that not many hosting providers make you do.

Though there is a premium backup service available, this free feature is something that is easily found elsewhere.

JustHost Will Migrate up to Five Websites

Although this is a very nice feature, it isn’t free. In fact, it comes at a hefty price.

This is disheartening for customers looking to switch hosting providers, since offering free site migrations is fairly standard amongst competing hosting providers.

Uptime Needs to Improve

In addition to this, there should be a guarantee of some sort to reassure customers their websites won’t go down without compensation.

The claim that downtime is just a part of the shared hosting experience is unacceptable.

Summary

These downsides to using JustHost may be enough to harm company’s overall reputation. While the hosting solutions offered here are adequate, customers seek data protection, free migration services, and uptime guarantees.

Behind the Scenes – Control Panel

JustHost provides customers with cPanel for managing all aspects of your hosting account.

To start, from the Home section of your cPanel, you can access domain information.Register a new domain, view a summary of registered domains, transfer a new domain name, assign domains to your cPanel account, manage domain redirections, and even export a domain list to a CSV file.Additionally, get the Google G Suite, access your hosted sites, the Marketplace, your emails, and things like available plugins, themes, and premium WP Live Support.

You can also login directly to your website from the cPanel. And best of all, directly access the Help Center if you need assistance.

JustHost’s actual cPanel is very extensive. Luckily, everything is organized into clear categories.

Here are some of the key things you can access via the cPanel at first glance:

  • One-click installs
  • Mailing lists
  • CloudFlare CDN
  • FTP Manager
  • Site statistics such as bandwidth use, error logs, and latest visitors
  • Upgrades such as domain privacy, SiteLock protection, and Constant Contact
  • Professional services like site migrations
  • Promotional services such as Google AdWords and Bing Ads
  • SSH shell access
  • Database tools
  • Programming access.

Exceptional Customer Support

One thing that makes JustHost stand out amongst even the toughest competition is its dedication to customer support. In fact, the company offers what it deems “customer tailored support” in the form of around the clock phone and email access.

In addition, it has an extensive ticket system, breaking your queries into a variety of categories including affiliates, billing, sales, tech support, and verification. This way, your question is given to the right department immediately.

JustHost Customer Support
JustHost Customer Support

Lastly, you are free to engage in a live chat conversation with one of JustHost’s support team members. Here you can ask a variety of questions and express concerns — whether you’re a customer of JustHost or not — and expect to get a prompt and informative answer.

Do You Like This Host?

If you like the concept behind JustHost shared hosting, but you don’t want to rely on spotty backups or manually creating them yourself, you are better off going with a hosting provider like Bluehost, which offers guaranteed daily, weekly, and monthly backups of your entire account.

For those wanting more managed features, like built-in CDN, caching, backups, and WordPress specific support, WPEngine is an excellent option, though this is far from the cheapest hosting provider on the market today.

Lastly, for those with concerns about JustHost’s uptime issues, check out SiteGround. With consistent 99.9% uptime, and compensation for downtime, you can rely on this provider to keep your site up and running, and at comparable prices to JustHost.

Frequently Asked Questions

Does JustHost provide an uptime guarantee?

No. According to JustHost’s terms of service, downtime is an expected part of the “shared web hosting environment,” and the company doesn’t offer compensation for any downtime that occurs, either.

Will the fact that JustHost has one datacenter in Utah site speed for international visitors?

It might. But JustHost does have a few safeguards in place to prevent site downtime or slowdowns due to a spike in on site’s traffic. These protections include CPU protection and the use of CloudFlare CDN.

Uptime and Response Time

The average response time for JustHost is 1410ms over 7 days. For the months of November and December in 2017, JustHost had a 100% uptime.

InterServer Quick Overview

Use this quick guide to compare with other hosts that you might be thinking.

Specializations

WordPress Hosting: JustHost caters to those using WordPress and provides access to the one-click installation of WordPress themes and plugins via the MOJO Marketplace.

Customer Satisfaction: JustHost offers 24/7 phone and email support, a ticket system, and live chat support for answering all your questions.

Site Management: Not only do you receive a free domain when you sign up for JustHost services, you can also host unlimited domains, making the management of multiple websites easy.

Migration Policy

You can migrate up to five sites and 20 email accounts. This only applies to shared hosting customers, as JustHost does not offer migration support for reseller, dedicated, or VPS server accounts.

Quality of Support Material

Good

Control Panel

cPanel

Available Datacenters

Utah, USA

Money-back Guarantee Trial Period

30-day money-back guarantee with prorated refunds, less setup and domain registration fees.

Lowest Price for Shared Hosting or Other Cheapest Plans

$3.95/mo using our special code FREEDOMAIN

Backup Policy

Complimentary backups performed daily, weekly, and monthly by JustHost, but at the company’s discretion per its Policy on Account Backups. In fact, JustHost clearly states that no backups performed are guaranteed and that it assumes zero liability for failed backups, lost data, or data integrity. The company encourages users to perform their own backups via cPanel.

Site Builder Included?

Yes, for free.

PCI Compliant?

All

Do any big brands use this host?

As of yet, there are no known brands publicly disclosed, which use JustHost’s services.

Pros and Cons of JustHost

As a compact hosting provider, JustHost has certain highlightable upsides, as well as flaws.

JustHost Pros

  • Customer support is a major priority
  • Affordable pricing plans
  • Custom control panel for site management.

JustHost Cons

  • Reliance on a single datacenter
  • Backups not guaranteed.

Is JustHost the Right Choice?

The recurring theme here is that JustHost is a decent, though not spectacular, hosting provider. Offering plenty of variety when it comes to hosting plans, JustHost does a good job of providing adequate hosting features at cheap prices.

Slim Feature List

That said, the feature list is slim when it comes to the cheapest plans, and is something you don’t necessarily know until you are ready to make your purchase, which can be disappointing.

WordPress

Since WordPress is the most commonly used CMS in the world today, I do enjoy that JustHost offers one-click WordPress installs and automatic core, theme, and plugin updates.

These features are often found in more expensive managed hosting solutions and will be appealing to those looking for a cheaper option.

Weebly

I also like the fact that JustHost offers Weebly, a simple site builder, free of charge that can help those who are new to web development or just need something simple.

Lots to Consider

In the end, there is much to consider when it comes to using JustHost.

It is important you evaluate your individual needs and decide whether the potential downsides are small enough to justify signing up for this company’s services.

JustHost Reviews by Our Community

Overall Rating from 151 Reviews by JustHost Customers

Support
Quality
Features
Value

Most Helpful Reviews

Malcolm Morris avatar
Malcolm Morris morris.hk
Nov 02, 2014

I’ve used JustHost‘s ‘Unlimited’ shared hosting for a bit over 6 years. Its a standard Linux based cPanel setup. I use the account to host a number of small low-traffic domains, and have had no problems with up 18 small wordpress websites on the account.

Their ‘Unlimited’ plan does actually have limits – they say max 50,000 files, but I’ve got close to 100,000 at the moment and they haven’t complained. I’ve had to use their support a few times, and it’s been OK, but not great. There is often a long wait time for the live chat (anywhere from 10 to 30+ minutes).

The people I’ve spoken with have mostly been competent, and able to help or to pass me on to a specialist team when needed. Recently I had a malware infect several of my sites and had to pay for them to scan and clean the account. It would be nice if the hosting plan included scanning for infections – but again it’s cheap…

Sites hosted on the shared servers can be a little slow – but not terrible, and given that it’s one of the cheapest hosts available that’s understandable. I’ve never had a problem with uptime – the servers seem solid, especially since they did an upgrade a couple of years ago. I’ve had to move a couple of sites out of the shared server as they got bigger (200+ pages) or had lots of large images which were really slow to load, but for personal, or small business sites Justhost have been fine. Conclusion – solid inexpensive hosting that’s good value for the price.

Andrew Raimist avatar
Andrew Raimist raimistdesign.com
May 06, 2010

I have recommended JustHost to friends and colleagues as a great low-cost web hosting service. I set up my site with few problems. I was given prompt, correct support when I needed help.

You need to have some level of comfort with technical issues to use this service. My primary use has been hosting sites I’ve developed on Dreamweaver, but I’ve also moved several sites I previously created using iWeb.

Rob Brazier avatar
Rob Brazier coolrob335.com
Apr 15, 2011

I am very pleased with the uptime of my website, and them giving away unlimited virtually everything for a measly £2.75 per month. I think that’s a great deal! My only grudge is you have to pay for anything extra, but most of the things are pretty reasonably priced, and affordable.

I have sent a few tickets and all of them have been resolved quickly, and the staff seem to be friendly. I have no grudges about the support team.

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Most Popular JustHost Hosting Plans

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Disk Space 50GB 150GB Unlimited
Bandwidth Unlimited Unlimited Unlimited
Price $3.49 / mo $5.95 / mo $13.95 / mo
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Plan Disk Space Bandwidth Price
VPS Hosting Standard
Shared
30GB 1TB $15.06 / mo View
Reseller Hosting Silver
Reseller
100GB 15MB $19.95 / mo View
VPS Hosting Enhanced
Shared
60GB 2TB $30.12 / mo View
VPS Hosting Premium
Shared
120GB 3TB $45.19 / mo View
Reseller Hosting Gold
Reseller
250GB 25MB $49.95 / mo View
VPS Hosting Ultimate
Shared
240GB 4TB $60.23 / mo View
Standard Dedicated Server Hosting
Dedicated
500GB 5TB $82.98 / mo View
Reseller Hosting Platinum
Reseller
500GB 35MB $89.95 / mo View
Enhanced Dedicated Server Hosting
Shared
1000GB 10TB $112.85 / mo View
Premium Dedicated Server Hosting
Shared
1000GB 15TB $139.40 / mo View
More Plans +

JustHost Frequently Asked Questions

  • Can I buy Windows shared hosting from JustHost?

    JustHost uses Linux and does not offer Windows hosting.

  • Does the monthly price increase when it’s time to renew?

    There’s a discount on new customers’ first term of service. When you renew, you’ll be billed at the regular rate for your plan.

  • Do any plans include a free domain?

    All of their plans include one free domain registration. With shared hosting plans, it’s limited to one year.

  • Does JustHost provide refunds for any downtime?

    No. There is no uptime guarantee.

  • Is there a money-back guarantee?

    Yes. If you cancel within 30 days, you will be refunded the full cost of your hosting plan. After the 30 days, you can cancel at any time and get a refund for the prorated portion of unused service. Domain names are chargeable.

  • Does JustHost offer any VPS hosting plans?

    Yes. There are four different VPS hosting plans.

  • Can I reach JustHost support via phone?

    Yes. Support is available via phone and live chat 24 hours a day, 7 days a week.

  • Which programming languages does JustHost support?

    It supports all common programming languages that can run on Linux servers, including PHP, Perl, Python, and Ruby on Rails.

  • Does JustHost provide any hosting reseller options?

    No. It does not offer reseller plans.

  • Will JustHost support transfer my existing website?

    No. JustHost does not provide website transfer services.

  • Can I create more than one website on my account?

    Yes. All plans include unlimited domains, so you can create as many websites as you’d like.

  • What control panel software is provided?

    cPanel is provided with all its hosting plans.

  • Can I pay for my hosting plan with Paypal?

    Yes: PayPal, credit card (Visa, Master Card, American Express, or Discover), check, or money order.

  • Can I pay for hosting services monthly?

    Yes. Monthly payment plans are available for all of its hosting packages. No matter what billing cycle you choose, you can cancel at any time and get a refund for the unused portion of your cycle.

  • What kind of backup services does JustHost offer?

    JustHost may offer courtesy backups at their own discretion, but there’s no guarantee that backups will be available. They strongly recommend running your own off-site backups.

  • Do nonprofits, schools, or students get special discounts on JustHost’s regular pricing?

    JustHost offers discounted rates to students at participating universities.

  • Which of JustHost’s plans is best for streaming video?

    You can set up streaming video and streaming audio with all JustHost hosting plans.

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