Last updated: December 28, 2018
Knownhost In 2018: What Do Knownhost Client Reviews Say?
Based near Washington, DC in the USA, KnownHost is a privately-owned web hosting company. It claims to have 15 years’ experience in the industry and its CEO, Justin Sauers, oversees several related companies.
As a hosting provider, KnownHost focuses almost totally on managed VPS and managed dedicated hosting. Sister company RocketVPS provides unmanaged VPS hosting, and recently-acquired Uberhost focuses on its shared hosting packages. The three brands therefore cover all of the hosting services you’d normally expect one brand to offer.
Although KnownHost is an American company, its support staff are spread around the globe.
KnownHost Hosting Plans
KnownHost promotes two types of hosting plans, managed VPS and managed dedicated. All are Linux-only.
- Managed VPS hosting is aimed at users who are outgrowing shared hosting and may be looking to upgrade to the next level of power and performance. There are seven different managed VPS hosting plans on offer and these can be customized with a range of upgrades and add-ons. For example, users can purchase additional RAM or disk space, order extra bandwidth or purchase additional IP addresses. Note: software such as cPanel, WHM, DirectAdmin, Plesk, and Softaculous is optional and offered only as a paid upgrade.
- KnownHost’s dedicated servers are located in its Texas data center and are provided on a fully managed basis, so they’re ideal for newcomers and less technical users. There are currently three different servers on the site, and these can be upgraded with extra RAM, extra bandwidth or additional drive space. On these plans, cPanel is included in the price.
- Additionally, KnownHost offers shared hosting packages, but you’ll have to scour the site to actually get to the fine print. There are two plans, WebOne and WebTwo, and they seem to exist mainly as a stopgap for clients who are looking to move to a VPS. Shared hosting clearly isn’t a priority for KnownHost, so it’s not worth focusing on these in any detail.
KnownHost offers a 99.995% uptime guarantee; this is quite difficult to quantify at-a-glance, but it represents about half an hour of downtime every year. The company doesn’t keep its own stats, but it does provide a link to the HyperSpin website where its uptime is tracked and rated across 16 of its servers. (In total, the company has 200 servers, so this uptime figure can only really be used as a guide).
The main KnownHost data center appears to be Colo4Dallas. It also uses a facility in Los Angeles, California and rents space at the Net2EZ data center in New Jersey. Test downloads are provided for all three data centers so that customers can decide which one is right for them; it’s worth doing this if you’re outside the US. All facilities are equipped with backup power, 24/7 security, and CCTV.
I couldn’t find any up-to-date information about backups, although the website says backups are included on VPS hosting plans. It doesn’t specify anything about the backup service, though. An old help topic suggests that VPS accounts may be backed up every other night, but this post dated back to 2006, so it may be wise to check with KnownHost if you’re looking for a provider that will automatically back up your account. Manual backups are available providing you have paid for control panel software on your VPS or server.
KnownHost customers are provided with a very thorough knowledgebase and a download library full of useful manuals and software. Customers can contact support staff 24/7 through the ticketing system on the website or via email.
There is no telephone or live chat support.
KnownHost’s technical advisors are not necessarily based on-site. The company’s CEO has stated that support staff are located in the USA, Canada, Europe, Australia “and a few other locations”, meaning that customers may be connected to an advisor in a different continent.
KnownHost in the News
I didn’t find any negative press relating to KnownHost, and it appears that the company has not been the victim of any major hacks.
KnownHost Control Panel
At KnownHost, a variety of control panels are available on VPS hosting plans, including cPanel and Plesk. These are not free and must be paid for on a monthly basis.
On dedicated server plans, cPanel is included in the price.
KnownHost doesn’t offer any freebies to tempt new customers to sign up. The Fantastico one-click installer application is included on dedicated server plans, and that includes easy installs of software like WordPress. However, on VPS plans, Fantastico is an optional, paid extra. There’s nothing else on offer to tempt you to sign up.
KnownHost Money Back Guarantee / Cancellation Policy
All VPS hosting customers benefit from a 30-day money-back guarantee, providing they’ve not purchased anything from the company before. Customers who exceed their monthly bandwidth limit within the first 30 days cannot claim anything under this guarantee.
There’s no money-back guarantee for dedicated server customers.
Additionally, there are no refunds for mid-term cancellations on any plan.
KnownHost is a specialized brand that caters for people who want to make the jump from shared hosting to something more robust. As such, it has a narrow focus and a particular type of user in mind.
If you’re ready to sign up for this kind of hosting, KnownHost certainly seem to have the necessary expertise, and the 30-day money-back guarantee offers reassurance too. Bear in mind the location of the support staff, and the lack of a support telephone number, if you’re likely to need help getting started.
Knownhost Reviews by Our Community
Overall Rating from 16 Reviews by Knownhost Customers
Most Helpful Reviews
Kevin Quinlan kqwedphoto.com
Mar 12, 2014
Zaid Markabi cetobeto.com
Mar 17, 2017
Shiva Chettri netchunks.com
Dec 09, 2011
Octa Rendra octarendra.com
Aug 28, 2014
Glenn Cooley airbnbhost.com
Jun 30, 2014
Andrew Polanski topspeedmarketing.com
Mar 15, 2013
P Chandra quickonlinetips.com
Nov 07, 2012
Mano Hamdy server.csocal.com
Jun 11, 2016
Pavel Dolzhenko wisdomsurvival.com
Mar 04, 2013
Feb 11, 2014
Most Popular Knownhost Hosting Plans
|Price||$23.75 / mo||$33.25 / mo||$33.33 / mo|
|Visit Knownhost||Visit Knownhost||Visit Knownhost|
|65GB||3500MB||$42.50 / mo Visit Host|
|30GB||3000GB||$47.50 / mo Visit Host|
|50GB||4500GB||$66.50 / mo Visit Host|
|70GB||6000GB||$85.50 / mo Visit Host|
|500GB||8000GB||$199 / mo Visit Host|
|500GB||9000GB||$229 / mo Visit Host|
|750GB||10000GB||$259 / mo Visit Host|
Knownhost Frequently Asked Questions
- What hosting products does KnownHost offer?
KnownHost offers VPS, SSD VPS, reseller hosting, and dedicated servers at various pricing tiers. All their products are managed servers, and all servers are run on Linux operating systems.
Shared hosting is not available with KnownHost.
- What is an SSD VPS?
SSD VPS is the same as VPS except built on solid state drives. It’s simply a faster VPS.
- What support does KnownHost offer?
They have phone, live chat, email and a helpdesk available 24/7. They also have a wiki and a customer forum.
- Does KnownHost have an uptime guarantee?
Yes. They guarantee 99.9% uptime in any given month. If they fail to achieve that, then for every 0.1% drop in uptime, customers are credited 10% of the cost.
There are a few exceptions to this guarantee like customer controlled downtime or things beyond KnownHost’s control. See their SLA for full details.
- Does KnownHost offer a money-back guarantee?
Yes, they offer a 30-day money-back guarantee on all services except dedicated servers. To get your money back, you have to be a new customer.
- What domain services are available from KnownHost?
None. KnownHost does not have any domain registration or transfer services available.
- What backup options are available?
Each plan comes with full image backups for disaster recovery.
- What security options are available?
All plans come with DDoS protection included, and each plan comes with proprietary firewalls and other security software.
- Where are KnownHost’s datacenters?
KnownHost runs three datacenters stateside: in Texas, Washington, and Maryland. They also have one in Amsterdam in the Netherlands.
- What programming languages can I use with KnownHost?
KnownHost offers the latest in programming languages. Currently they support PHP, Perl, and Python. Older versions are supported as well.
- What applications can I use?
Softaculous comes pre-installed on all VPS and dedicated servers, but only the free version which does not include the most popular apps.
For WordPress and other CMSs as well as Magento and a huge range of others, you’ll need to spend an additional monthly fee for an improved license. Luckily, Softaculous is extremely cheap.
- What control panel access does KnownHost support?
They offer both cPanel/WHM and DirectAdmin on all their VPS servers for an additional monthly charge. Their dedicated servers only use cPanel and it’s included in the monthly price.
- Will KnownHost help migrate my site?
Yes. If the control panel you’re migrating from is the same as the one you’re going to, then their migration team will do the whole thing for you.
- What billing cycle does KnownHost use?
Their dedicated servers are run on a monthly pricing model with a small one-time setup fee. Their VPS servers are billed either monthly, quarterly, or annually. They do not have a setup fee.
- Are there discounts available for a longer contract?
Yes, if you pay upfront. However, this only applies to VPS hosting, not dedicated server hosting.
- Does KnownHost include a CDN?
No, a CDN is not included. However, it is relatively easy for customers to add in a third party CDN like Cloudflare.
- Does KnownHost use introductory pricing?
Not at all. They do offer discount codes that you’ll want to watch for. These provide temporary discounts. Thus, the price will go up when the plan renews. Otherwise, there’s little in their plans which will change in price from year to year.
- Does KnownHost have an affiliates program?
Yes. They pay a commission for each sale from your website via tracked link. Payments are made monthly.
- Does KnownHost offer any website building tools?
No. They cater to a more advanced audience with more powerful tools than most hosting companies, so do not offer much in the way of beginning website support.
- Does KnownHost offer unlimited disk space or bandwidth?
No. All of their plans have caps on them, and every plan can be increased as you need it if you find yourself running out of resources.