Add Your Review for Lunarpages

Lunarpages In 2018: What Do Lunarpages Client Reviews Say?

85 Reviews
Last Updated Jun 18, 2018Add your review

Lunarpages Features

  • PHP
  • MySQL
  • Uptime Guarantee
  • Perl
  • cPanel
  • Python

Compare Lunarpages with the top rated hosts

Lunarpages

85 User Reviews

Support
2.5 stars
Features
3.5 stars
Uptime
3.5 stars
Value
3 stars
Continue
vs
SiteGround logo
BlueHost logo
iPage logo

1,795 User Reviews

Support
5 stars
Features
5 stars
Uptime
5 stars
Value
4.5 stars
Visit SiteGround

Exclusive offer: Get up to 60% off today

479 User Reviews

Support
3.5 stars
Features
4 stars
Uptime
3.5 stars
Value
3.5 stars
Visit BlueHost

Get over 40% off today

434 User Reviews

Support
4 stars
Features
4 stars
Uptime
4 stars
Value
4 stars
Visit iPage

Exclusive offer: Get over 75% off today

lunarpages.com
Location:US
Founded:1998
Phone:7145218150

Lunarpages Introduction

Unlike many of the web hosting providers we’ve reviewed, Lunarpages doesn’t place any emphasis at all on shared hosting (although it does offer it). Instead, Lunarpages concentrates on high-spec business web hosting with a strong commitment to uptime and reliability.

With a user base of 150,000, Lunarpages isn’t a large host, but its customer base includes some of the biggest brands in tech, including Dell, HP, Citrix and Microsoft. The company is based in Anaheim, CA in the US, although they prove freephone UK telephone numbers as well as the US numbers on the site.

Founded in 1998 by Maximillian Andersen and Ron Riddle, the company was borne from the ashes of Add2Net and is still managed by Ron Riddle to this day.

Lunarpages Hosting Plans

Lunarpages has a range of hosting plans, and it lays them all out in a very handy comparison table so it’s easy to measure the pros and cons. The shared hosting and/or lower cost plans don’t appear to be particularly competitive price-wise, with the better value provided by more specialised deals.

● Starter and Basic hosting both appear to be shared Linux plans, although the Starter plan imposes very strict limits on both bandwidth and storage: 5 GB and 50 GB respectively. There’s also a comparable Windows Hosting package for a slightly higher cost; this imposes a limit of 400GB bandwidth and 5000 MB storage. Both plans impose other limits too.
● Moving up the price scale, there’s a Business Hosting package. This is significantly more expensive, but bandwidth, storage, emails and FTP accounts are all unlimited. Reseller hosting comes in at the same price but the limits on bandwidth and space re-appear.
● Linux and Windows VPS plans are available, offering 1000 GB bandwidth and 30 GB to 50 GB of storage. Both appear to be supported plans, and the cost is included, although shell access is extra.
● Finally, Lunarpages offer hosted Exchange, Open-Xchange, scalable cloud and private cloud plans. Dedicated hosting and managed hosting are both mentioned on the site, but there’s no pricing information.

Lunarpages Uptime/Downtime

Lunarpages has several data centres. It owns and run its own facilities.

The company wiki claims Lunarpages has three data centres: two in California (LA and Riverside) and one in Las Vegas. Another page on the main site claims that one is in Irvine, California, one is in Hawthorne, California, one is in Las Vegas and there is an additional facility in San Diego. It seems the company may have upgraded their facilities since the wiki was last updated.

Lunarpages offers co-location, so the website provides highly technical detail about each data centre. All except the Hawthorne building are SAS Type II audited to a high standard for maximum security, disaster protection and uptime.

The company offers a 100% uptime guarantee, 100% infrastructure guarantee and a maximum 1-hour window for hardware replacement. It’s not clear what would happen if the company were not to meet their uptime target. In a 2006 interview with Sales and Marketing representative Amy Armitage, she cites a strong commitment to service quality over rapid growth, which may explain how the company uphold their reliability promise.

On shared hosting plans, backups are taken but only stored for three days.

Lunarpages Support

Lunarpages has more than 100 staff. The location of its call centres is claimed to be La Habra, California on one page, and another claims they are located in Anaheim and Corona. Either way, it appears their staff are all US-based, and the company has technical staff working in other parts of the US.

The company has its own wiki, but as we’ve already noticed, some sections seem to be slightly out of date. However, the wiki does provide a one-stop-shop for help and support, including links to the server status page, FAQs, tutorials and links to the help desk.

Lunarpages in the News

There’s little to suggest that Lunarpages is an unreliable web hosting company. However, in 2009, the Inquisitr reported a massive outage that affected both customers and its own website. It’s not clear how long it took the company to resolve the problem, although the outage seems to have lasted several hours.

Inquisitr.com

For balance, I should point out that Lunarpages seems to have previously survived major power interruptions, judging by a blog post from 2005.

Lunarpages Control Panel

Although not specified clearly on much of the website, all of the Linux web hosting plans come with Cpanel as standard. Reseller customers also receive a WHM licence.

Lunarpages Extras

Lunarpages doesn’t really place much emphasis on freebies, but they are there if you really dig deep.

● $25 of Facebook ad credits are included on the Basic and Business plans only. On both Linux and Windows VPS plans, this is upped to $50.
● Google Adwords credit is provided on the Basic, Windows, Business and VPS plans, up to a value of $50.
● There’s no obvious mention of site builders, although one-click installs are available for the usual suspects on shared plans: Drupal, Joomla, Magento, Mambo, Moodle, phpBB, phpWiki, WordPress and so on. Various eCommerce solutions are also available.

Lunarpages Money Back Guarantee / Cancellation Policy

In the Terms of Service, Lunarpages offers a limited 30-day money back guarantee which applies within 30 days of a new plan. There’s no further information about this on the site.

Lunarpages Summary

Lunarpages is obviously a web hosting provider that’s geared more towards premium plans. The shared hosting they offer isn’t particularly capable and represents poor value for money, although some businesses may find it easy to join a shared plan first and upgrade later as required. The real emphasis here is on quality over quantity: premium plans, advanced cloud hosting, top-notch uptime, host-owned data centres and US-based support teams.

Last updated: 2018-05-07

85 Reviews of Lunarpages By Our Users

Screenshot of http://thelighthousecolorado.com
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Lunarpages is horrible. 4 years ago we called and cancelled both our accounts with this company. Today, we find out they have continued to bill us and will not issue a refund. We became aware of the problem because they changed servers and we started getting billing notices.

Upon looking into the situation, it has been revealed that ipages has taken over $400 of unauthorized funds from a church account! We have begged and pleaded with them. Initially, the said the would refund the entire amount per their voice mail.

Then they sent an email stating they would refund only $230....at the time of this review only $135 has been confirmed. By all means, carrier pigeons would be a better value than lunarpages. Do not use this company.

 
Screenshot of http://ouvina.com
2 stars
Support
1 stars
Features
4 stars
Uptime
1 stars
Value
2 stars

Was this review helpful? Yes | No

Had my domain for over 12 years and they managed to get rid of it without any notification. Some Chinese company picked it up according to them They even had my credit card on file for auto renewal. They did manage to renew other sites I also owned... I am beyond pissed and their support department was horrible.

 
Screenshot of http://www.audio-restoration.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I had problem with email being rejected... called Lunarpages Tech support and got very responsive technician who investigated, fixed and confirmed the problem while I was on the telephone with him. I couldn't ask for more than that!

I've been happily using Lunarpages for some years now after trying others who were universally disappointing. Graham Newton, www.audio-restoration.com Toronto Canada

 
Screenshot of http://www.elitemmonetwork.com/
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have read many reviews on this site and noticed that many of them are for shared hosting, which unfortunately has been saturated with promises of "unlimited storage" "unlimited bandwidth" for dirt cheap. You can't really have unlimited Everything for $7 a month. Storage has a cost, and if you review most companies Terms of Service they state the space used must be for website use only, not backups.

On top of that many providers have a "zero tolerance" rule that is you have high spikes of traffic you will be suspended. Lunarpages Shared support does at least work with you a bit on that. For the best support I have ever had you should look at a VPS/Scalable Cloud or Dedicated server.

The support is available, 24/7 by phone, even on holidays. They were willing to help us mitigate attacks on my site when other hosts had just shut us down. Their support team is comprised of varying levels of techs, but what I have found most interesting is the high level admins help teach the other admins so that if an issue happens again, they can address it right away.

If you are running a business it is time to get off the shared account and start caring about what you are hosting on. Move to a Scalable cloud or a Dedicated server with Lunarpages, you wont be disappointed.

 
Screenshot of http://www.societymirror.info/
4 stars
Support
5 stars
Features
3 stars
Uptime
4 stars
Value
4 stars

Was this review helpful? Yes | No

I had my sites hosted on another server and they sucked bigtime. Then I found this great offer on Lunarpages, with unlimited bandwidth, storage and even addon domains for a really less cost. So now I could host 3 of my domains on the same server very conveniently.

They've more than 99% uptime. I did face some rare downtimes. One thing I din't like so much is that their cPanel is kind of primitive while many servers have much more advance cPanels.

I wonder why Lunarpages is not upgrading it! The file-manager is particularly ancient and lack most of the features provided by the file-manager of the new cPanel software. So I mostly use FTP to do most of the file-manager tasks.

Other than this, the things like Service, etc. are fantastic. Overall, Lunarpages is excellent, but not perfect for me.

 
Screenshot of essexkentna.org
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

Been with Lunarpages for 4 years. No complaints from me. The tech staff were all able to help me quickly and fast when I phoned in for support.

Their service is great. I've been recommending them for years now.

 
Screenshot of http://www.chronotron.com
2 stars
Support
1 stars
Features
2 stars
Uptime
3 stars
Value
1 stars

Was this review helpful? Yes | No

A few months ago my email server happened to be blacklisted, which basically rendered all my email accounts unusable. I'm familiar with the blacklisting process so I was really patient while lunarpages tried to address the issue. After one month with all my accounts blocked and no workaround offered (e.g.

I would have accepted to move my accounts temporarily to another main server), I decided to close my account and move my domain to another provider. I had just renewed the service for two years so I requested a refund for the remaining period. So far we have been unable to reach an agreement.

Support was poor and they kept my money, which is unacceptable. I was not treated as a valuable customer so I cannot recommend this provider.

 
Screenshot of http://pm-advisor.com
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I have been Lunarpages client since 2010, the first 2 years the service was good, but now the hosting has a lot of security issues and support team just suspended my account causing a lot of business issues.

 
2 stars
Support
2 stars
Features
1 stars
Uptime
3 stars
Value
1 stars

Was this review helpful? Yes | No

I'm a webmaster and I can say that today this is a very bad service. I was not opening new accounts for my clients with them since 2011 but the situation nowadays to manage hosting is just unreliable. I was a customer of them since 2008 but the service today is so bad that I was forced to move move out more then 10 websites wasting my time and money.

As soon as you have few people visiting the websites hosted with them they say that you are over usage the shared hosting, starting to push you to buy a unjustifiable and expensive dedicated server. I definitely encourage all of you to skip this hosting provider and look for something better. I solved all my issue here in Italy with just 40 euro per year!

 
1.5 stars
Support
1 stars
Features
2 stars
Uptime
1 stars
Value
2 stars

Was this review helpful? Yes | No

We had a horrible experience with lunarpages. Expect to wait minimum 15 minutes for support while listening to "Just the Two of Us" by Bill Withers the entire time. I would use profanity if that wouldn't get this comment removed.

I would never recommend this host. Ever.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Lunarpages rocks and is heads above any other hosting I've encountered. Why? Am I biased?

Only by their support team's response to my issues! I have several WordPress sites hosted on Lunarpages. I have only a 200 - 300 visits per month on them all so my resources are extremely limited.

Two of them are non-profit and 2 are my own personal sites. Well, with the attacks on my site by the "botnet" of compromised web sites being put into service to try to guess passwords on WordPress sites caused my sites to use up more CPU, database and memory than is polite in a shared environment. I got an alert from Lunarpages support that this was happening.

I'm a programmer but know little about hosts/Wordpress/etc. so I was scared! My last host would have kicked me to the curb but not Lunarpages!!!

We went back and forth for almost 3 weeks with them giving me suggestions, explanations, and general support. When the sites were hit hard they locked down the files necessary to prevent it and when I was ready to implement a new feature to protect my sites they were right there to help and monitor the effectiveness of it. In all they took me from a place where I was totally lost to one where I understand a lot more now and my sites are well behaved for the benefit of my neighbors on the shared server.

I would in a heartbeat recommend Lunarpages to anyone looking for a new host or who is on a host they are not 110% happy with. Their support staff are kind, well-informed, and willing to work with me to make my sites a success. I hate the attacks but have learned a lot about my WordPress sites and, more importantly, have gotten a much better feel for how awesome Lunarpages support staff and management are! Try them, you won't regret it!

 
Screenshot of http://arzbhatia.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Well, to start off with, I don't use a LunarPages account for myself. I use it for almost all my clients. I'm a professional web developer and a LunarPages Affiliate.

Lunarpages has offered me such great support and has helped me set-up so many accounts for all my clients. In short - The service, is great! The servers have always been up, no downtimes, even on basic accounts and the speed is just what you need.

LP is great! I totally recommend it. Thanks,
A

 
Screenshot of http://www.eplvideos.com/
4.5 stars
Support
5 stars
Features
3 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

I decided to signup for Lunarpages hosting after reading some good reviews about their service from different websites. Earlier I used a cheap web host provider and I got frustrated as my websites were loading slowly. I am using Lunarpages for the last 1 year and I am quite happy with their service.

All my web sites are loading quickly and the response times are very good. I am using a shared hosting service and I found that (through reverse IP lookup) more than 1400 sites are hosted in the same IP address. It is a bit scary, as the cheap web host had only 1000 domains in one IP.

I had some problems with them over the last one year. They suspended my account once and I was told that the CPU usage of my script exceeds their shared hosting limits. Then I had to update the php script to reduce the CPU usage and asked them to monitor it again.

Later on, they are okay with the updated script and activated my account. The good thing about this incident is that they "do care" about their servers and were prompt in replying to my queries. Overall, I would definitely recommend the shared hosting offered by LunarPages as the servers and pretty fast and reliable.

 
Screenshot of http://www.st-george-realestate.com/
2 stars
Support
2 stars
Features
3 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

OK, I'm writing because I get a call from a Past client saying he could not find my website wondering if I was still in business. I assure him he just did not type in the right search phrase- after all I'm number one on top of Trulia, Zillow and Realtor.com. BUT I go now to see his email and he says still having trouble getting to my site.

I go there- OH, IT"S Down. I call the 800 number at Lunar and under General Support, #3 I get a recorded message that tells me that anyone hosted on the San Diego server, we've lost connection to it, and any websites and associated emails are all Down. Oh, Great!

Just shoot a coveted number one position that Nobody and I mean Nobody can get or probably recover from this kind of thing IF I get demoted or sand boxed. AND this is the very type of thing that can cause such to happen. I've been with them for as long as I can remember.

I had one other downage... I can't remember if I was affected or not by it. But this is just unacceptable.

I have a pretty good idea when it went down though as I get logins to search real estate all the time. Thus far, I can see the last login was at 2:57 PM on 5/14/14. It is now 10:38 PM, the same day that I'm writing this.

I'll be back to update this, if they let me, to tell you how long and grueling this will or won't be. A while back, they did a big move and I thought it must have been from off the San Diego server, I don't know what is going on... but it looks like my site did not move even though I had some down time during that move.

Now this. Unacceptable in this industry as livelihoods are riding on it. Many things can happen where it was not the companies fault, so I plan on coming back to post what they have to say about that...

or if they can give us anything. If not, I'd say the writing is on the wall.

 
Screenshot of www.jandscustomcreations.com
3 stars
Support
1 stars
Features
4 stars
Uptime
3 stars
Value
4 stars

Was this review helpful? Yes | No

A Lunarpages customer for years, I have been very happy with the service/support. It seemed that someone always answered the phone, gave me a sense of urgency in solving my issue, and fixed my problem. That level of support seems to be a thing of the past.

A call tonight to report ALL of my domains are off line was not so lucky. This has happened in the past and a quick call to support found that someway my home domain was on a blacklist--they corrected the problem while I was on the phone and life was good again. Tonight I was told "Sorry I don't do that--can you call back tomorrow". "Not my job" is not the way to run a tech support dept.

 
1.5 stars
Support
1 stars
Features
1 stars
Uptime
3 stars
Value
1 stars

Was this review helpful? Yes | No

Lunarpages is a sketchy company. If you sign up for them be prepared to only be happy if you don't use what you pay for. If you do, expect harassment.

For instance, they don't define anything in their acceptable use policy - so if you use your unlimited FTP be aware they will find at least one file constantly that they claim is unrelated. They will suspend and close down your account if you complain to the BBB. If you ask support a question, they will not answer it.

You will have to ask at least 8 times. Their server is slow and buggy.

 
Screenshot of http://netadblog.com
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

They are really bad! Uptime is awful but they do not offer any warranty. Their support system is terrible.

They had disabled my site for more than 3 days, without helping me at all. I spoke with a support rep, after waiting 30 mins on the phone with my site down. When the guy ("Ben") answered, he said that he was not able to do anything to help, and that he need to talk with an admin.

I said "ok, put me in the line with an admin", he replied "they work remote and are unreachable now!". Incredible! Later, he asked me to update my ticket, because "admins only read tickets".

But if I did so I had to go to the back of the line in the support system. I had my site down for 4 days and now leaving lunarpages Forever. Don't host Your Site @lunarpages not even for free. Search for #lunarfail on twitter and see what people is saying about it.

 
2 stars
Support
2 stars
Features
1 stars
Uptime
4 stars
Value
1 stars

Was this review helpful? Yes | No

I have used Lunarpages for many years. Many of their services work. Their email service is unacceptable.

Lunarpages uses spamcop, but uses it poorly. Email from clients and coworkers are bounced by lunarpages. Anything listed on spamcop is bounced.

Spamcop itself discourages this use. Given the power of the Scbl, SpamCop encourages use of the Scbl in concert with an actively maintained whitelist of wanted email senders. SpamCop encourages Scbl users to tag and divert email, rather than block it outright.

Most Scbl users consider the amount of unwanted email successfully filtered to make the risks and additional efforts worthwhile. http://www.spamcop.net/bl.shtml

Mail servers which service multiple domains are frequently placed on spamcop's list. Having one spammer at a mail server does not mean that all mail from this server is spam.

In the last month, email from the following locations have been listed by spamcop. This means mail from these sources cannot be received by customers using lunarpages mail servers. Yahoo

PGE, my gas and electric company, via engagemsg.com

constantcomment.com, which sends email for a large number of domains.

HostGator.com, which hosts a large number of domains

tumblr.com

Hilton Hotel

PGE, my gas and electric company, via engagemsg.com

constantcomment.com, which sends email for a large number of domains. hostgator.com, which hosts a large number of domains

tumblr.com

Hilton Hotel

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I was a little skeptical about being moved (not my decision) from Latisys to Lunarpages after reading some less than positive reviews. However, I realize that hardly anyone goes online to speak of positive experiences. If you drive a car that has no problems, you don't look for a community to talk about how well it drives.

If anything, you'll seek out a community and speak out about how it's not living up to what you paid for. For me, Lunarpages has been doing an excellent job in regards to service. There were issues with the server that came from Latisys - and they helped solve that problem even though, at the time, they had no hands-on access to the server (it was still located in a Latisys data center).

Lunarpages has also been very responsive to an issue when moving to a server in their own location. Not all the data migrated as planned and they were available, even during off-peak hours, to help fix the issue. I'm very satisfied with Lunarpages' managed dedicated servers...

 
Screenshot of http://headchange.org
4 stars
Support
3 stars
Features
4 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

LunarPages hosting is very reliable, unlimited, easy to use and cheap. They provide decent customer support, available 24 hours a day. Anytime I had a question or issue, they resolved it.

The service is typical for all types of webmasters, the cPanel interface is really easy to use for controlling Your Site. You recieve unlimited web space and bandwidth, making LunarPages suitable for any kind of website, large or small. Host unlimited domains, MySQL databases, email addresses, sub domains, ftp accounts and more.

The up time with LunarPages is incredible. I've been with them for over 2 years and maybe had a few problems with my site going down. It was usually for some type of maintenance, which I was advised of before it happened.

For a bonus, every new account recieves $700 worth of free software and prepaid advertising money as well as a free domain name for life. LunarPages owns over 2,500 servers, meaning your website will be pretty fast, when you request a page, you get it instantly. The most basic $4.95 per month plan seems almost like a dedicated server.

I've had a great experience with this company, and have nothing but good things to say about them. I would definitely recommend them to anyone seeking a great web hosting company.

 
Screenshot of http://WWW.MYADJUSTER.INFO
1.5 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
3 stars

Was this review helpful? Yes | No

I had Lunarpages for many years with several hosting accounts and for years they were great, every so often I would speak to support and get a jerk however in the last months they are so bad I'm changing hosting company's, I had as much as 15+ domains with them, recently they had problems with one of the servers and after 3 weeks they are still having problems. Sites completely down, no email access and one domain was running a Google campaign. When you call them they could care less and can't give a time when it will be resolved. I've left messages for managers with no calls back, no more Lunarpages for me.

 
2.5 stars
Support
2 stars
Features
3 stars
Uptime
2 stars
Value
2 stars

Was this review helpful? Yes | No

I have been a customer with Lunarpages for 14 years. For at least 12 years I was glad to have them as my hosting provider. However, in the past year or so, I have noticed dramatic reduction in support and reliability.

I don't even know where to begin. Slow loading times, terrible support from incompetent staff, a gelded control panel called "Lunarpanel", which is just terrible. The list is endless. I don't know what to say other than, after 14 years, I'm switching.

 
Screenshot of http://bestitblog.net
2.5 stars
Support
1 stars
Features
3 stars
Uptime
1 stars
Value
4 stars

Was this review helpful? Yes | No

I've been with lunarpages for a few years and had great uptime and support. I have several accounts. Currently their support has gone downhill.

No response, no call back, days to get an issue resolved, security issues, non-reliable backups, bad customer service, long wait times over an hour, half-ass responses, etc. Even on managed shared hosting which I pay an additional $40 a month. Try inmotion or BlueHost for better support.

 
Screenshot of http://www.blogordie.com
3 stars
Support
1 stars
Features
3 stars
Uptime
5 stars
Value
3 stars

Was this review helpful? Yes | No

I've been a customer of LunarPages for a decade, so I've had lots of experience with them, mostly good until recently. I had a spam problem and figured out that it was probably Spam Assassin not checking Realtime Block Lists (RBL). I went through 4 levels of customer support.

The higher up in the organization I got, the slower response, hitting a max of 3 days for a dumb response. Everybody up and down the line made some lame excuse and tried to say that it was my fault. Finally somebody who knew something (after I had spent days reading the Internet and telling them what was wrong with their site and proving all the garbage they claimed was my fault wasn't) finally admitted that RBL wasn't working, and not only was it not working, they wouldn't fix it because they were using a free RBL service, had used too much, had been blocked from using it, and weren't willing to pay for the service.

Their suggestion was to pay more for a dedicated IP address that maybe wouldn't be barred from the RBL for using too much service. I moved elsewhere.

 
Screenshot of commsiteworks.com
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Worst customer service I have ever experienced. They were blacklisted last Tuesday - I called them and they said they would be fiexd in 72 hours and here we are almost a week later and my email still gets returned. The guy on customer service desk says everything is fine because I still have email and its not their problem the recipients send it back even though Lunar pages is black listed

This is the worst experience ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 
Screenshot of jmrichardson.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I'm writing because I would like to make sure all of you know how much I appreciate the support you have offered our companies. I started my managed shared hosting account in June, and every experience I've had with support has been positive. That's saying a lot because I am pretty far removed from knowing anything about web hosting or websites or scripts, and all the technical stuff you all deal with everyday.

My first experience was moving my sites from my programmer's host to Lunar Pages. It went smoothly and without a hitch, even with limited cooperation from the programmer. Next I was notified of scrip updates and they took care of them.

Just last week, my sites had some "giberish" at the top of the sites. I contacted support through the "chat" link, and they were fixed within minutes. This week, I asked for advice on how to improve the page loading time.

What I was expecting was a long list of "advice" but I was pleasantly surprised when the support specialist (Mr. Cenusa) took the project and ran with it by making changes to my sites and optimizing for best performance. It's rare companies actually perform the way they promise, and the entire support team in Managed Shared hosting has done just that.

I appreciate the help and highly recommend your team and Lunar Pages to other companies looking for first class hosting solutions. Well Done!

 
Screenshot of http://www.rishabhdua.com
4.5 stars
Support
5 stars
Features
4 stars
Uptime
4 stars
Value
4 stars

Was this review helpful? Yes | No

I transfered to lunarpages this year as one of my friends referred me this host. I was a little reluctant but its all worth. The value for money is great i paid approx. 80$ for two years thats pretty less as compared to other hosts.

I have made several interactions with the customer care on variety of queries ranging from mail to domain registration. All of the queries have been solved with most proffessional language and within 4 hours. The CPanel is a little problematic as it has some problem with security certificate and is out of date.

I would recommend this host for all those people who dont wana step into highly secure transactions websites and make simple nothing fancy websites. Yes i would certainly refer this host to my friends. The most irritating part of my lunarpage experience was that they said they would give me a free domain for one year so i transfered my existing domain to them but they charged $9.5 against Transfer fee...

That was the most irritating experience for me... All in all its a host which has decent uptime and gud value for money but a little slow only a little slower than Dreamhost. I am actually satisfied with lunarpages as it fits in my pocket (economically and not literally) I will be continuing with it for many more years to come....

 
4 stars
Support
4 stars
Features
3 stars
Uptime
4 stars
Value
4 stars

Was this review helpful? Yes | No

I must say having tried a couple of hosts before "Lunarpages" , I was quite impressed by their value and an impressive uptime. Though they do not boast of all those high end features that many "costly" hosts offer, but they did get my job done quite nicely. What impressed me was the ease of use, specially i was newly starting a blog and did not have much of the technical know-how.

As for customer service, they are no good or no bad than most i.e they reply to you but not at that very instant. I have already recommended them to a couple of my friends , but i mostly recommend them to beginners as it is really easy for them. For those who are willing to start with "Lunarpages", I would recommend their starter pack as it is really value for money and frankly that's the one which i have tried and quite liked it, so i didn't feel like switching to others

 
3.5 stars
Support
4 stars
Features
4 stars
Uptime
5 stars
Value
1 stars

Was this review helpful? Yes | No

Lunarpages is great 99% of the time. Support is top notch and responses are relatively quick. My only issue with Lunarpages is the lack of full cPanel support; Lunarpages uses a custom theme for cPanel which lacks some features that I would like to use.

The big thing is sub domains, for the subdomain it creates a folder with that name, where as with full cPanel you can select the directory it will use. One other issue I have had with Lunarpages is that occasionally links won’t load until they are refreshed 10 times, we have yet to solve this issue, but it doesn't happen often. Other than that I have had no issues with Lunarpages.

Up-time is awesome, the most my site has been down at any given time is 30 seconds to a minute. To use Lunarpages you just need basic website knowledge. They even include Fantastico to install common scripts.

I would definitely recommend Lunarpages to others. If you don’t want to have foldersubdomainsub domains Lunarpages is perfect. Lunarpages gives great benefits for an extremely manageable price.

Even people on the tightest budget can afford Lunarpages hosting. Other than the mentioned issues I have experienced with Lunarpages they are an amazing host, my issues could just be fluke with the server I am on. Support is more than willing to move you to another server if you experience issues.

 
Screenshot of http://afreshpage.com
1.5 stars
Support
1 stars
Features
2 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

If I could give zero stars for Lunarpages support, I would. Here's my story. I've been with Lunarpages for several years, they were my first host and I renewed with them everytime my plan expired.

So I've been a loyal customer for years, but now, Enough is Enough. Here's a summary of my experience with Lunarpages:

- Support tickets get ignored, sometimes for 1-2 days. When I do get a response within 4-5 hours, I actually rejoice.

I am NOT kidding.
- The "support" I get seems to come from people with little IT knowledge (unless it gets escalated, then you might get someone competent). But at Level 1, all I get are cut-and-paste responses that are not helpful and just makes my blood boil. Trust me, this really sucks when all your sites are down (which happens frequently)
- Downtime.

I had lots and lots of downtime. You have to be very zen about all this downtime or you'll give yourself ulcers.
- When I complained to their "customer care" and asked for my money back after I had no response for a ticket for 2 days and all my sites were down, they said it's not in their terms and conditions -- so that's great, now I'm stuck with a crappy host with nonexistent support for another year. Welcome to my hell...
- Poor security.

It doesn't matter if your sites and plugins are all up-to-date, you will get hacked and attacked because their servers have very low security. And when you get hacked/attacked, you'll be blamed. So, more fun for you!

I write this review with some sadness --- like I said, I've been with them for years and they were my first host for my first website. But somehow over the years, it has all gone downhill Quick. I don't know what's to blame as I was just a customer, but IMO things like this don't happen for no reason.

I can't even blame the employees, they're just doing what they were asked. Perhaps even they feel stuck in purgatory?? IMO when staff quality and server quality are bad, it can only be down to poor management.

 
3 stars
Support
1 stars
Features
5 stars
Uptime
3 stars
Value
3 stars

Was this review helpful? Yes | No

I am a long time lunarpages customer. I resubscribed this past July for two more years. I have a shared server, the business version riding on linux. 10 days ago, they said one of my web sites was sending out more than 200 emails an hour.

Lunarpages changed permissions so that it could not do that. I was fine with that. Emails from that site should all come to me.

But I wasn't receiving any and there was none in any of the email accounts. None of the tools will show me how many emails, etc are going out. I get bandwidth numbers.

OK
Seven days ago, they said that this was the second time I had had a problem and they deactivated my account until I removed the offending script. They did not say what the previous problem was. There had been a problem where hackers were trying to get in through the joomla admin.

We restricted the admin page to my ip address and that fixed the problem. I deleted the offending web site completely and removed some remains of an old 1.5 web site that was no longer in use. Had not been for a long time.

All my joomla sites were current. I got a message Sunday that lunarpages was running a scan and they would get back with me. Here it is Tuesday and no getting back.

I called several hours ago and it was recommended that I leave my phone number and they would call back. No call back. So, I wrote on ticket # 3385731 .I cannot get into my billing, my emails or my databases.

I can't change vendors if I wanted to, because everything is very integrated into Lunarpages. My Google apps is tied in and will not work. Their support is m-f.

I should have downloaded my DBs so that I could start up else where. But I have to get into the site so that I can redirect my google apps. They are not helping and it is costing me money.

 
Screenshot of http://www.sandyshoresonline.com
2.5 stars
Support
1 stars
Features
2 stars
Uptime
4 stars
Value
3 stars

Was this review helpful? Yes | No

I just got thru editing one of my pages and it is all messed up, not my fault. The coding is correct. I called support and they are closed for the weekend.

This is a business website and very important. I am changing hosting companies!

 
Screenshot of www.fitzphotos.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

After 15 years I am still very happy with there great service ! My site Never goes down-- they give me far renewal prices. Great bang for the buck!

 
4.5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

I've been a customer of Lunarpages for about 7 or 8 years, and I am always surprised at how helpful the support team is, every time I have a question or problem. This time, I inquired about switching the payment options for my hosting plan; and it was completed in just two emails! The whole process was just so easy.

I guess that's why I've been a customer for so long. Thanks for the great support!

 
Screenshot of http://www.macwhiz.com
2 stars
Support
1 stars
Features
3 stars
Uptime
2 stars
Value
1 stars

Was this review helpful? Yes | No

I was a Lunarpages customer since 2002, and I just cancelled my account. Thirteen years ago, they offered a lot for the price. Today, they were still charging me the same price, even though the same level of service is available from many other hosting providers for less.

That was fine while they were still providing great service... but that changed in the past year or two. Recently, Lunarpages started automatically blocking IP addresses.

It's not clear to me what criteria they use; I've asked, and haven't gotten a response. What I do know is that they've repeatedly blocked my home IP address. You'd think that the one IP address that a customer consistently uses, with proper authentication and everything, would be automatically whitelisted.

No such luck. No notification, no phone call, no communication whatsoever—you just suddenly can't access your email or website any longer, unless you come in from a different IP. That would be bad enough if it were a one-time thing, if they would whitelist your IP address and it never happened again.

But it kept happening to me, over and over, even though my IP hadn't changed. It took between four and 24 hours to get a response from support each time I contacted them. At first, they insisted that they had whitelisted my IP and it must be a problem on my end.

When I sent packet traces proving that the problem was on their end, they finally escalated to a senior admin who admitted that the problem was the whitelist entry was placed into their firewall rules After the blocking rules, so the whitelist rule never got executed. That's beyond amateur-hour stuff. It's grossly incompetent.

An automatic firewall block that overrides whitelisting? Seriously? Given the slow and unhelpful customer support, the customer-hostile automatic IP blocking, and the excessive cost, I've dropped Lunarpages and moved my site elsewhere. Given Lunarpages' highly restrictive refund policy, I expect I'm out a substantial sum of money for doing this, but at least I'll be able to receive email reliably.

 
Screenshot of http://www.mastersetups.com
2 stars
Support
1 stars
Features
1 stars
Uptime
3 stars
Value
2 stars

Was this review helpful? Yes | No

I have used Lunarpages for many many years and there service was always exceptional but over the past few months this paramount service has deteriorated to point now that I'm am losing customers. There lack of support and their penny pinching with services... particularly their generic version of a cpanel which is called lunarpanel has cost me clients.

If they keep down this path I think even their major clients will move their business... so disappointed... and to think I sang their praises for years!

 
Screenshot of http://steamboat3d.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Over the past several years I have come to realize that all web hosting is not the same. Some companies cut corners on features such as Control Panel or Softaculous, or limit the number of database installs per account, or just don't have enough experienced technical support staff. Lunarpages provides a complete tool set, a fully configured hosting environment, and the experience to handle unforeseen issues rapidly and efficiently.

I recommend Lunarpages to all of my web clients, every time. When asked specifically why, I can cite numerous problems with other hosting companies, and complete success with Lunarpages. There are no surprises or hidden "extras" with Lunarpages, it's great hosting with great support for a great price.

Having a great relationship with a Sales Rep really helps. Mike Sassorossi tells me about the best hosting package for a given client's needs, and I relay that info to the client with complete confidence. Every time I hear back from the client after they purchase, they tell me: "That guy Mike is really easy to work with, thanks for referring us to him!"

The folks that answer the phones for Tech Support are outstanding.

They are patient, they know the systems and the solutions, and they take great pride in their work. Having done tech support myself for clients with complex problems, I know how tough it can be to deliver this sort of consistently fine support. It's also great to talk with a Support Tech that that really cares.

You hear the confidence and the concern, and that is very encouraging when it's time to resolve a problem. I'm proud to be able to refer my clients to a completely reliable, friendly, professional organization when they are ready to make their web objectives come to life. While other web developers are searching for the right hosting, and comparing reviews, and spinning their wheels trying to decide, I've already got that answer in the bag:
Lunarpages, that's the only choice !

 
Screenshot of http://jadeconcept.com
5 stars
Support
5 stars
Features
5 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

I'm a web developer, and own and/or maintain a number of websites on Lunarpages. In fact, Lunarpages is my first hosting choice, and has been since 2002. Their uptime is quite good, but not 100% perfect - I personally had no uptime problems, but have received a couple of reports from some of my customers about occasional outages (unconfirmed).

The ease of use of their account & control panel features makes my life much easier - there is a myriad of tools & one-click installs, and you don't have to hunt for features. A few times there were problems (a couple of web sites hacked, a customer caused site meltdown, even a disconnection due to non-payment), support was incredibly knowledgeable and helpful. It's so refreshing to see actual techies who know what they're talking about answer support calls!

Even their sales staff can answer technical questions. Online live chat & especially forums are also extremely helpful. Add to it super cheap (for a quality host) hosting, unlimited space, bandwidth, domains, databases, emails (these are extremely easy to set up too) - all on a Basic Hosting Plan - and I'm a customer for life!

 
2.5 stars
Support
1 stars
Features
2 stars
Uptime
4 stars
Value
2 stars

Was this review helpful? Yes | No

Simply terrible experience, horrible support. I have been with them because I didn't want to change my hosting company but all of a sudden I got an email from an IT guy saying that my website increased its traffic and without asking me modified htaccess file and blocked bots to crawl my site, trashed my SEO efforts of my site. later when I said that I could stay only if you allow me to.

without any changes on my htaccess. they said OK but previous guy shut down my site without any further notice. that wasn't enough, even though I paid year in advance, they refused to issue me a partial refund.

support phone is only 9 to 5 if you can get a hold of anyone, submitting tickets are going to india and no resolution at all. very very disappointed.

 
1.5 stars
Support
1 stars
Features
1 stars
Uptime
2 stars
Value
1 stars

Was this review helpful? Yes | No

I have been with Lunarpages since almost the beginning. At one time they had excellent customer support. Now their support is M-F until 5pm.

Not only that but they act as if they're doing you a favor to help. Not only that, but as another reviewer has pointed out they have some system known only to themselves to block IP addresses. I have had my IP address blocked a half-dozen times, usually on a Friday, and can't get my commercial site back up until Monday.

Not only that, but while I was traveling overseas with limited internet access they posted a notice on my lunarpages login page that I was due for a "routine" password change. Of course, I didn't see this until I came home (why would I be logging into lunarpages to work on my site while I was traveling). My site was down for nearly two weeks without my knowing it.

My SEO standing, that I have worked diligently to keep high, plummeted. Thank you LP.

 
Screenshot of http://www.newsoundprod.com
2.5 stars
Support
1 stars
Features
3 stars
Uptime
3 stars
Value
2 stars

Was this review helpful? Yes | No

Do not sign up with lunar pages. I've been with them for several years and my email is going down more frequently - about twice a year now. They tend to block your IP for no reason and after a few days of back-and-forth, they finally admit to the problem being on their end. If you need reliable email - Go somewhere else.

 
2.5 stars
Support
1 stars
Features
4 stars
Uptime
3 stars
Value
2 stars

Was this review helpful? Yes | No

I'm a web developer and software engineer. Generally speaking, I know what I am talking about when it comes to these things. Lunarpages has as pretty good set of services at somewhat reasonable prices (not the lowest but that's ok if the service and support is good enough).

...However, what I hate more than anything else is talking to support staff who act like they are lords and keepers of all knowledge.

After waiting 20 hours to get a support ticket answered the first time after having my IP blocked, and then being assured that my IP was whitelisted, then getting it blocked again (for backing up files via FTP), I decided to call Lunarpages support. The person I spoke to acted smug the entire time I was on the phone with him. I asked about getting a refund for the 3 years advance payment I had made (minus time used, of course) and it was declared that "they don't do that".

When I told him about my issues the past few days and how I was dissatisfied with the service, he threw it back in my face that it was an IP block due to repeated logins (because he had all the information on my account in front of him and presumably he could read), despite the fact that this occurred due to my trying to backup files via Ftp -- I wasn't logging in repeatedly. He also threw in there that "If they didn't have the IP block in place, my account would be hacked in about 5 minutes". Was this a threat or a smug attempt at putting me down?

I also know a thing or two about security and I don't need to be preached at in such a juvenile way. I have a request in to speak to a supervisor about my situation. I hope they do the right thing and let me go with a refund, but I'm not counting on it at this point. Meanwhile, as I type this, my FTP client has been disconnected again and I can no longer access my site at all, despite the fact that my IP address has supposedly been whitelisted...or not.

 
Screenshot of http://merrillaudio.net
2 stars
Support
2 stars
Features
4 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I have used Lunar pages since 1999 and hosted many websites, personal and business. I had several accounts with them for these sites and more than 10 domains. When I started with Lunar pages in 1999, they were excellent in service, support and features.

I picked them because of that. They were not the cheapest but I felt had features that I really liked, although did not use all of them and their hosting service was excellent. Over the years, they have been in steady decline.

I have been constantly been providing feedback to them without any result. Over the years I have have been moving my accounts and domains out from them to compare services, features and support. After 4 years of doing this, I can safely say that Lunarpages is the exception in bad hosting service.

Support is ok, not bad but not good either. Lunarpages is constantly on the bad server list, having a bad reputation and apparently they have a lot of spammers but don't know it or just don't want to know about it so they can keep the business, I don't know which one. The net is my personal website suffered many times from being down - yes they would take the site down claiming a bad file that had been put in there and also my emails were constantly returned due to bad MTA reputation.

When I moved the same website to another company, I have not had any problems for 2 years now. So it is isolated to Lunar pages security. Now the final straw is the Lunarpages server has been blacklisted so I cannot send any emails out and they don't know who is the spammer not can the restore the server, neither will they move me to another server.

I have asked for a refund but the "highest authority", the billing supervisor, says not. Her manager is the support manager. So I am going to out of pocket a few years of hosting dollars but I am moving with absolute certainty.

My recommendation is that it is just not worth any of their features to use the service as the downtime or the time you spend with support on the phone or via emails is simply not worth the repeated aggrevation. They have gone from good to bad and they are certainly not the cheapest either.

 
Screenshot of http://www.edwardcrim.com
1.5 stars
Support
1 stars
Features
3 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Today, the 17th of January, 2015, LunarPages is over 4 days into a "bare metal" backup of the server on which several of my sites reside. Here's what it says when I check the status of the rebuild:
"Tsohea bare metal updates. 371 GB / 884.7 GB have been restored. Updates will follow every 3 hours."
371 GB is exactly where it was 24 hours ago.

I received this response this morning from yesterday morning's query about my site:

"Thank you for contacting us back ans (sic) we do apologize however the Tsohea server required a complete bare metal restore form our backup tapes. Because of the size of the backup this is taking longer than anticipated. Unfortunately, there is nothing presently our admins can do to speed the process up."

So, three of my sites are down; my photography site: EdwardCrim.com, one of my project sites: ForestPark365.com, and my homage to U.S.

state capitols: 50-Nifty.com. At the rate the restoration is proceeding, they won't be back up for another week or 10 days! I have never thought too much of Lunarpages support and I've been with them for almost 10 years; long wait times, slow response to e-mails (12 to 36 hours) and frequent down time (the previous record was a mere 36 hours).

So, picture yourself without your primary e-mail for 4 days and no web sites starting the day after you begin a big self-promotion. I am a tolerant man, driving the same old car (a 1986 Sedan DeVille), living in the same old house (since 1986), and married to the same old wife (over 34 years), but even I have my limits. I have decided to go elsewhere for my hosting services.

 
2 stars
Support
1 stars
Features
3 stars
Uptime
3 stars
Value
1 stars

Was this review helpful? Yes | No

I've been with Lunarpages for over 6 years. Year one, it was the best value I could find, and the support was great. 6 years later, its a different story. I signed a client up for shared hosting, on their own account.

The hosting was slow and unusable. 2-3 minute page loads, completely broken. Support asked me to optimize my database (defrag), which didn't help. This was a Drupal core install, out of the box, and they continued to point the finger at our application.

Eventually I got an honest tech on the phone, who told me they outsource the database end of the hosting to a 3rd party, and that it is slow. This was an embarrassment for my business, considering I recommended them. On a second encounter with support, more recently, I had a hacked script on my hosting.

With no notification, Lunarpage's admins changed my email passwords. This caused my desktop email client to hammer the login with the wrong password, and resulted in an I.P ban on my ISP. Because of this, I was unable to get the support emails, which contained details about what script needs to be removed/updated.

As a result, they suspended the entire account - awful customer service. And finally, they threatened to disable email permanently for my account. The sad thing is, I got all these support emails at the same time, because some admin decided to change my email pw without notifying me.

So in conclusion, I had 1-2 good years with Lunarpages, and 4-5 years of crappy/rude support. I've started moving my clients/services to Godaddy, and I have a personal contact (extension number) who has been 1000x more helpful than anyone at Lunarpages, and at half the price.

 
Screenshot of http://www.dheva3.com
1.5 stars
Support
1 stars
Features
1 stars
Uptime
2 stars
Value
1 stars

Was this review helpful? Yes | No

I'm lunarpages customer with multiple accounts. All my accounts suffer recurrent interruptions and short times. Are failures when sending e-mail, downtime, blacklisted...

Technical support is horrible... the faster they answer is 48 hours, so I have to pray to not have problem, otherwise I will be out of service for at least 48 hours.

 
2 stars
Support
1 stars
Features
4 stars
Uptime
2 stars
Value
1 stars

Was this review helpful? Yes | No

I want to let everyone know Lunarpages Managed Shared Hosting is a joke. They know only talk no work other than they can not do anything. Very poor service no knowledge.

NO experts in side. I want to let you know don't pay extra if you stuck with Lunarpages for managed shared hosting. Even there supervisor pushing clients to believe what they believe not to fix the issue. I have been with them more than 12 years but now very poor technical support even you pay extra very bossy people.

 
2 stars
Support
1 stars
Features
2 stars
Uptime
3 stars
Value
1 stars

Was this review helpful? Yes | No

We used to love Lunarpages but their dedicated support now is a joke. Last three calls the rep couldn't answer our question, gave us the wrong info and started talking about something completely irrelevant to what we asked about. I have no idea what's going on there but it's time to move. Sad.

 
Screenshot of www.logsoft-software.com
3.5 stars
Support
4 stars
Features
3 stars
Uptime
4 stars
Value
3 stars

Was this review helpful? Yes | No

An always friendly and supportive team in Support. Their support team makes every effort to solve queries asap. Qualified and efficient technicians.

Their Team leaders and supervisors are hands-on in doing their job if called for. Excellent support services apart from the one time we were caught off-guard. But they were honest again to admit their mistakes and take corrective action which is just great.

We appreciate such attributes very much than the other way round. Have been with Lunarpages for many years now and would recommend them.

 
Screenshot of jalvisualmedia.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have been with lunarpages since 2010, starting with a VPS (Virtual Private Server) account. From the start, the staff at Lunarpages has always made me feel at ease, especially back when I knew one hell of a lot less about hosting than I do now. My switch from another hosting company to Lunarpages was necessary because I needed to upgrade from shared hosting to a managed VPS, and my original hosting company didn’t offer managed hosting.

As much as I like to learn new things, learning to manage my own server was not something I had the time or interest in pursuing. So, I made the switch to Lunarpages based on a friend’s recommendation. He told me that he had been hosting his site with Lunarpages for years and that he was very impressed with them.

I made the jump, and although I was still unsure about this new world of VPS (and later Dedicated Hosting), the entire crew at Lunarpages had my back the entire time. When an issue popped up that was beyond my comprehension, a quick call either got the issue explained and resolved, or it set the wheels in motion to get the issue handed in a timely manner. Eventually I realized I would need a dedicated server and made the upgrade.

Again, the Lunarpages crew was there helping me, sometimes when I was frantically calling them in a panic over one thing or another, but always, and I say this with absolute conviction, Always, the staff at Lunarpages were there to take care of business to ensure my server worked - and works – properly. I am, by no means a server guru, nor an elite skilled webmaster, so it’s always a good feeling to know that if I’m in a bind over something server related, Lunarpages is there to help. I have recommended them to many people over the years and I continue to do so.

Their service, support and products have kept me a happy, loyal and enthusiastic Lunarpages customer. When the time comes to add another server for my business, I’ll be getting it from Lunarpages.

 

Most Popular Lunarpages Hosting Plans

Starter Hosting Plans Basic Hosting Plan Windows Hosting Plan
Disk Space 5GB Unlimited 5000MB
Bandwidth 50GB Unlimited 400GB
Price $3.95/mo $8.95/mo $10.95/mo
View Plan View Plan View Plan

All Lunarpages Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Starter Hosting Plans Shared
  • PHP
  • Python
  • cPanel
  • Perl
  • Uptime Guarantee
  • MySQL
5GB 50GB $3.95/month
Usual price:
Basic Hosting Plan Shared
  • PHP
  • Shell Access
  • Python
  • cPanel
  • Perl
  • Uptime Guarantee
Unlimited Unlimited $8.95/month
Usual price:
Windows Hosting Plan Shared
  • ASP.NET
  • PHP
  • MSSQL
  • Python
  • cPanel
  • Perl
5000MB 400GB $10.95/month
Usual price:
Business Web Hosting Plan Shared
  • PHP
  • Shell Access
  • Dedicated IP
  • Python
  • cPanel
  • Perl
Unlimited Unlimited $19.95/month
Usual price:
Scalable Cloud Hosting Plan Shared
  • ASP
  • cPanel
  • Uptime Guarantee
  • MySQL
  • Softaculous
  • Phone Support
50MB 1000GB $57.95/month
Usual price:
Webmaster Reseller Hosting Plan Reseller
  • PHP
  • Python
  • cPanel
  • Perl
  • Uptime Guarantee
  • MySQL
50GB 500GB $19.95/month
Usual price:
Premium Business Hosting Plan Shared
  • cPanel
  • MySQL
  • CloudFlare
  • Softaculous
  • Phone Support
20GB 200GB $22.95/month
Usual price:
Advantage Business Hosting Plan Shared
  • cPanel
  • MySQL
  • CloudFlare
  • Softaculous
40GB 400GB $42.95/month
Usual price:
Enterprise Business Hosting Plan Shared
  • cPanel
  • Uptime Guarantee
  • MySQL
  • CloudFlare
  • Softaculous
  • Phone Support
Unlimited Unlimited $62.95/month
Usual price:
Wordpress Hosting Plan Shared
  • cPanel
  • Uptime Guarantee
  • Phone Support
50GB 1000GB $12.50/month
Usual price:
Dedicated Hosting Dedicated
  • WordPress
  • PHP
  • Dedicated Server
  • Shell Access
  • PostgreSQL
  • CentOS
500GB 10TB $125.00/month
Usual price:

Lunarpages Frequently Asked Questions

  • Do hosting plans come with a free domain?

    Yes. Most shared hosting plans come with a free domain name.

  • Does Lunarpages offer a money-back guarantee?

    Yes. The company offers a 30-day money-back guarantee, or a 7-day money-back guarantee after a renewal. No other cancellations will result in a refund.

  • Does Lunarpages offer Windows hosting services?

    Yes. Both Windows and Linux hosting products are offered.

  • Does it include one-click installers?

    Yes. Lunarpages includes Application Vault in Plesk for Windows users, and Fantastico in cPanel for Linux users.

  • Does it offer phone support?

    Yes, but not around the clock. Support is available on the phone from 7am to 5pm only, Pacific Standard Time. Opening hours are restricted over holidays.

  • What language is customer support available in?

    The support team only provides support in English.

  • Where is the company located?

    The company's headquarters are based out of Anaheim, California in the United States.

  • Where are its datacenters located?

    Lunarpages uses datacenters located in Chicago, Los Angeles, San Diego, Ashburn, Virginia, and Denver.

  • What technologies and languages does it support?

    PHP, Perl, Ruby, Ruby on Rails, ASP and ASP.NET, depending on which operating system you are working with.

  • Can the team help me with transferring an existing site?

    Yes. A free migration service is included with most shared hosting plans.

  • Can I host more than one website?

    Yes. You can run an unlimited amount of sites from a single account on most plans.

  • Does LunarPages include any software to help me build a website?

    Windows plans come with Parallels Site Builder.

  • Is its platform suitable for an e-commerce site with SSL?

    Yes. The company offers an e-commerce hosting package with SSL functionality.

  • Does it support Magento?

    Yes. Lunarpages allows customers to install Magento. For fast performance, a VPS may be a better choice than a shared hosting account.

  • What control panels are offered to customers?

    Linux customers get cPanel and WHM, while Windows customers benefit from Plesk.

  • Does it have an uptime guarantee, and does it pro-rate for downtime?

    Yes. The company has an uptime guarantee of 99.9% and will refund a proportion of your costs based on the duration of unplanned outages.

  • Does LunarPages have any special security features?

    It offers SecureLive Website Security to block hacks and report on threats in real time. Customers who want to use this must pay an additional fee.

  • Can I use a CDN?

    Several of the company's higher performance plans include CloudFlare CDN.

  • Will LunarPages back up my data?

    The company retains daily backups for only thirty days. It is recommended that customers back up their own systems.

Who Are The Most Popular Lunarpages Alternatives?

Overall 3 stars
Support
2.5 stars
Features
3.5 stars
Uptime
3.5 stars
Value
3 stars
Visit Lunarpages

Price Comparison

Lunarpages$3.95
SiteGround$3.95
BlueHost$2.75
InMotion Hosting$3.99
A2 Hosting$3.92
HostPapa$3.95

Review Lunarpages & Get A Free Domain Name If We Publish It

Already a Lunarpages customer? Write an honest & helpful review & earn a free domain from Domain.com if we publish it. Learn more...

Take a deep breath and think about exactly what you want to say about Lunarpages.
Please be specific: we're only interested in hearing that Lunarpages rocks/sucks if you can explain why.

Claim Your Free Domain

If we publish your review, you will earn a free domain from Domain.com.

(We hate spam - see our privacy policy)