Last updated: January 10, 2019
Media Temple In 2018: What Do Media Temple Client Reviews Say?
Media Temple Review
Media Temple is a web host that provides hosting for sites at all stages of development. As a result, it is great for beginning and intermediate website owners who plan to grow.
It has plans for you now and it has plans for you in the future. If that describes you, Media Temple is well worth checking out.
Some History For You
Media Temple was founded in 1998 in Los Angeles, California. To this day, the company maintains its offices in Los Angeles. Over its two decades of providing web hosting services, Media Temple has gained more than 125,000 customers based in over 100 countries and serves over 1.5 million websites.
Media Temple’s clients range from creative professionals and other subject matter experts (SMEs) to major, well-known brands like CBS, Samsung, Starbucks, Adidas, and Toyota.
GoDaddy offers a wide array of hosting plans.
In October 2013, Media Temple announced its acquisition by GoDaddy. The company stated that GoDaddy’s brand relaunch, overseen by then-CEO Blake Irving, was instrumental in its decision to make and complete the deal.
However, Media Temple insisted that it would operate independently of GoDaddy.
Demian Sellfors and John Carey originally set up Media Temple, but both partners stepped down prior to the GoDaddy acquisition. Russell Reeder took over as President between 2012 and 2015. The current President is Rod Stoddard.
Media Temple Reviews by Our Community
Overall Rating from 68 Reviews by Media Temple Customers
Most Helpful Reviews
James Curran beyondvisual.co.uk
Jan 16, 2013
Amal Murali activenerds.com
Sep 22, 2014
Shivendu Madhava cozli.com
Nov 25, 2012
Russell Yarwood yarwood.in
Sep 17, 2018
Craig Eisenberg craigeisenberg.com
Sep 13, 2018
Cam Gould cam.vc
Nov 06, 2015
Gavin Anderegg anderegg.ca
Jun 10, 2015
Lassi Eronen safefood360.com
Jul 16, 2014
Ben Nesvig bennesvig.com
Aug 03, 2012
Uzair Nazir dpshots.com
Nov 04, 2010
Media Temple Hosting Plans
Media Temple has a very broad spread of Linux-based web hosting on offer, from website builders to enterprise solutions.
What follows is a brief summary of its consumer-grade plans, but you can find more information about its more advanced services on its website.
Customers who are looking to set up personal or small business websites will probably look at one of the following options first:
- Website builder hosting
- Shared hosting
- Managed WordPress hosting
- Free Hosting
- AWS Cloud Hosting
All of these packages offer affordable entry points for small websites, but they have slightly different unique selling points.
Website Builder Hosting
Media Temple partners with Virb, a provider of site builder services, for its site builder hosting packages. Virb has been a part of the Media Temple catalog since 2012 and competes with branded builders like Wix and Squarespace.
With Virb, you can build an unlimited number of pages, host your site on the cloud, link custom domains, and build on top of a number of professionally-designed, mobile-friendly themes.
Grid (Shared) Hosting
Grid Hosting with Media Temple.
Customers that need more flexibility can opt for Media Temple’s shared hosting plans, which it refers to as Grid Hosting.
Currently, there are three different Grid Hosting plans from which you can choose. The packages vary in the number of sites you can build, the storage and database allocations, and the maximum bandwidth allocated to your account.
Premium offerings come with extras like CDNs and security tools for a select number of your sites.
Other Features to Expect From Grid
Furthermore, Grid plans come with features that typically do not come with entry-level hosting, such as:
- SSD storage
- Scalability if there is a spike of traffic to your site
- Protection against distributed denial of service (DDoS) attacks and intrusion
Grid plans come with 30 “managed apps,” like WordPress and Drupal, and customers benefit from automatic backups with a 30-day restore history. The “Grid” name essentially points to a cloud infrastructure; upgrade to Grid Pro for more features, like a CDN.
Managed WordPress Hosting
Media Temple is one of many well-known hosts to have sprouted specialized WordPress plans from shared hosting.
Media Temple’s WordPress offerings are managed, which means that the company tackles a fair amount of the maintenance required to keep your site running smoothly. Such tasks include:
- Website optimizations
- Updates to the WordPress core itself
- 30 days’ worth of backups
- Security monitoring
- Uunlimited 24/7 technical support/customer service.
Why Else Is Managed Hosting Worth It?
Other benefits to Media Temple’s plans include:
- Not one, but two staging environments
- Developer tools like Git (for version control), the WP-CLI, SSH/SFTP, and phpMyAdmin
- Customizable themes
Rather than being priced by bandwidth, Media Temple prices by storage space and visitor count, similar to WP Engine and other managed WordPress competitors.
Bonuses on more advanced plans include malware protection, G Suite logins, and SSL certificates. Again, the control panel is a Media Temple-designed product.
Sounds too good to be true, right? It certainly exists, although diving into a free hosting plan and committing countless hours of work may be a trap as a newbie.
Similarly to many other hosts, Media Temple occasionally offers free hosting trials for new customers. As attractive as this is, consider this commitment as a paid venture. Why?
Here are a few reasons:
- It’s free, but there are limitations
- You’ll likely have to stick with them after your trial has ended
- Migrating can be a painful experience
Is It Worth a Try? When Is It Not?
While I’d urge you to be cautious if Media Temple seems like a host you’d likely be happy to work with on paid terms, go for it. In that case, you’re looking at saving a substantial amount of money in hosting costs.
On the other hand, if you’re trying to grab a freebie without any prior research, look elsewhere – free hosting offers are not for you.
Advanced Hosting Options
Media Temple offers a variety of hosting options for those who have outgrown entry-level options. Before we dive in any deeper, let’s compare the three contenders side-by-side:
|VPS Hosting||Dedicated Server||Cloud Hosting|
|Security||Moderately Secure||Very Secure||Low Security|
If you opt for Media Temple’s VPS hosting, you can choose between managed and unmanaged options.
The self-managed VPS option is designed for advanced users comfortable with Linux and the command line. You get a choice of operating system (Ubuntu, Debian, or CentOS), full root access, and the ability to scale instantaneously if necessary.
The managed hosting options is control panel hosting designed for intermediate or advanced users — you have to be comfortable with using a GUI-based control panel, but you are not relegated to command-line-only access.
Control Panels and Management
Your control panel will be either Plesk or cPanel/WHM. Other benefits include performance and security scanning by Media Temple, as well as automatic backups.
For those who want the power of VPS hosting but are not interested in the system administration required, Media Temple offers a fully-managed VPS plan where they manage everything on behalf of the customer.
This is a great alternative for companies that would ordinarily employ someone to look after their servers.
For those who need the best in speed, power, and space, Media Temple’s dedicated servers are for you. You would get the entire box (server) to yourself.
Like most of Media Temple’s offerings, you can choose from a dizzying array of customization and management options.
You can opt for a bare metal server (essentially, Media Temple provides you with the physical infrastructure and nothing else) to a fully-managed plan complete with white-glove service.
Performance, Storage, and Uptime
Regardless of what option(s) you choose, all dedicated servers come with 128 GB of RAM, 1 TB of SSD storage, and a 99.99% uptime guarantee.
All dedicated server plans include 10 TB monthly bandwidth allowance, 1 TB SSD storage, and a selection of pre-installed software. If you want additional software installed, you can do it yourself or have one of Media Temple’s CloudTech engineers do it on your behalf.
If you are interested in cloud-based hosting, Media Temple offers options plans where your site is hosted using Amazon Web Services’ infrastructure. These options are fully managed and designed and optimized for your website.
You will receive, at every point of the project, assistance from the Media Temple team in getting your site up and running. Media Temple claims that you get from start to product within two weeks and that they will respond to critical failures on your site within fifteen minutes.
Media Temple Infrastructure
VPS hosting offers an excellent 99.999% guarantee on its “DV” hosting only. This includes certain VPS plans (but not all of them), as well as the company’s dedicated hosting plans.
If downtime lasts longer than 20 minutes, you can request a 20% credit on your monthly fee for every subsequent 20 minutes of downtime, up to a maximum of 100% of your bill.
Media Temple needs to verify the downtime, and you’ll need to put in a manual claim within 5 days to be eligible.
Location and Hours of Operation
Other products do not have an uptime guarantee attached. Media Temple says that its Grid infrastructure makes outages less common than they may otherwise be. But if servers do need to be taken down, it says that the team will try to do this during “off-peak” hours.
Remember: Media Temple is based on the west coast of the United States, so its off-peak hours may not be the same as your own.
Media Temple Customer Support
Media Temple’s live chat in action.
Media Temple offers 24/7 support, 365 days a year.
You can get help via live chat, Twitter, ticket, or phone. Only one US phone number is provided; there are no local numbers for other countries.
The company also has an active community forum for self-help. In addition, it offers a premium support package called CloudTech, which you can purchase one-off support assistance or pay for assistance by subscription.
Media Temple Money Back Guarantee / Cancellation Policy
If Media Temple is not for you, you have the option of canceling your purchase within 30 days and receiving a full refund. This is only for hosting, and excludes additional products, like domain names and service add-ons.
If you cancel a 12-month plan before the end of your contract, you may be granted a pro-rated refund.
However, it provides 2 months’ free service when you sign up for 12 months, so if you cancel part-way through the year, that discount disappears, and your refund is calculated accordingly.
Frequently Asked Questions
As always, there are details which may remain unclarified for you. Have a read of some of the most commonly asked questions below.
Does Media Temple Offer Professional Services?
Yes, Media Temple offers services like full migration assistance, security assistance/protection against malware and other types of attacks against websites, and server system administration.
Does Media Temple Offer Enterprise-Grade Hosting?
See below for more frequently asked questions and answers!
Other Hosts To Consider
So, since you got this far down the page, I take it you are slowly becoming a Media Temple fan. Here are a couple of hosting providers which may also be of interest.
WP Engine is a reliable hosting provider.
If you have a WordPress site that sees sizable levels of traffic, you cannot go wrong with WP Engine, a provider of managed services.
The company is known for its technical expertise in the WordPress ecosystem and its top-notch customer service.
SiteGround is equally as impressive.
SiteGround is an excellent provider of a variety of hosting options (but without the frills Media Temple includes in their plans). However, this means that SiteGround’s options are likely to be cheaper.
Pros and Cons
Now that we’ve covered (at a high level), everything you might want to know about Media Temple, here is a quick rundown of the pros and cons of Media Temple.
- Lots of plan options with the ability to customize them to suit your needs
- Wide variety of hosting types (e.g. shared, VPS, cloud, dedicated) from which you can choose
- Some of Media Temple’s offerings can get expensive
- Limited choice of control panels
- Not all plans offer the same uptime guarantee
Media Temple Summary
Media Temple is one of the more established hosting companies, and its position as a prominent brand has been boosted by backing from GoDaddy.
It offers hosting for practically any purpose, with impressive features on its cheapest plans. An uptime guarantee for shared and WordPress hosting would probably give newcomers some reassurance, and the money-back clauses are slightly more complex than they need to be.
However, as a brand, Media Temple has long been known for quality, and the comprehensive support options will give most users the backing they need to get their site off the ground.
Additional material by Katie Horne. Edited by Horace Bates.
Most Popular Media Temple Hosting Plans
|Grid Shared Hosting||Managed WordPress||VPS – Developer|
|Price||$20 / mo||$20 / mo||$25 / mo|
|Visit Media Temple||Visit Media Temple||Visit Media Temple|
|VPS – Cpanel or Plesk
|20GB||2TB||$45.83 / mo Visit Host|
Media Temple Frequently Asked Questions
- Does Media Temple provide Windows hosting?
No. Media Temple offers Linux-based hosting only.
- What is Grid Hosting?
Grid Hosting is Media Temple’s brand name for its shared hosting services.
- Is Media Temple run by a parent company or group?
Yes. Media Temple is owned by GoDaddy.com.
- Do hosting plans come with a free domain?
No. Media Temple does not provide free domains.
- Will the renewal price be higher than the price I pay today?
No. Media Temple offers a consistent pricing structure, so when your plan comes up for renewal, your prices will be the same.
- Do technical staff provide help with transferring an existing site?
It has a Site Mover service which costs $150 per website. You can use this service to transfer to, or away from, Media Temple’s hosting packages. Site Mover does not include the transfer of email or domain names.
- Does Media Temple have a money-back guarantee?
Yes. Media Temple has a 30-day money back guarantee on hosting services only.
- Does Media Temple have an uptime guarantee?
Yes. Media Temple offers a 99.999% uptime guarantee, which is generous compared to comparable hosts.
It will refund 20% of your monthly hosting fee for each 20 minutes of downtime in that month: a promise which it calls 20/20 Uptime.
- Does Media Temple offer phone support?
Yes. Live phone support is available 24/7 via the number on their site. You can also get help by using live chat, ticket, or by sending a message to @mediatemplehelp on Twitter.
- Does Media Temple have software available to help me build a website?
Yes. It has a separate Website Builder plan, which provides the Virb software for drag-and-drop website creation.
- Where does it have its datacenters?
The company uses two datacenters in the United States. One is in El Segundo, CA, and one in Ashton, VA. The El Segundo datacenter is one of the largest on the west coast.
- Can I have more one website on a shared hosting account?
Yes. Up to 100 websites can be run under one Grid Hosting account.
- What technologies are supported on shared hosting accounts?
Media Temple offers PHP, Perl, Python, Apache, MySQL, Git, and SVN.
- Could I host an image-heavy site on a Grid Hosting account?
Yes. This host does offer an unlimited bandwidth and disk space with its premium package, which would cover running an image intensive site such as a gallery.
Providing you are not offering file downloads, it’s unlikely that Media Temple would object to an image-heavy site.
- Does it support Magento installations?
Magento is provided as a one-click installer. However, no specific Magento packages or support exists.
- Does it provide a control panel, and if so, which one?
Media Temple provides a proprietary control panel on shared hosting accounts, which it calls the Grid Control Panel. VPS and dedicated servers come with a choice of Plesk or cPanel.
- Are there any special security features?
Media Temple provides SiteLock Security Services for an additional fee.
- Does Media Temple offer CDN services on its platform?
The SiteLock product comes with an optional CDN, TrueSpeed. There is an extra fee for SiteLock.
- What one-click installers are provided?
On VPS and dedicated servers, you can install WordPress, Joomla!, Magento, phpBB, and other applications with one click. This feature is available regardless of the control panel you choose.
On Grid Hosting, MediaTemple offers 20 one-click scripts in its Managed App Catalog.
- Is there a plan that is suitable for video streaming?
Video streaming is most appropriately served by VPS services or dedicated servers.