Add Your Review for Media Temple

Media Temple In 2018: What Do Media Temple Client Reviews Say?

65 Reviews
Last Updated Dec 22, 2017Add your review

Media Temple Features

  • PHP
  • WordPress
  • MySQL
  • Uptime Guarantee
  • Perl
  • cPanel
mediatemple.net
Location:USA
Founded:1998
Phone:1-310-841-5500 | Toll Free: 1-877-578-4000
Address:Media Temple 6060 Center Drive, 5th Floor Los Angeles, CA 90045 USA
Pros:
  • 24/7/365 Phone Support
  • Serving since 1998
  • Wide Range of Services
Cons:
  • No Uptime Guarantee on Shared Hosting

Media Temple Review

Media Temple Review

Media Temple is a web host that provides hosting for sites at all stages of development. As a result, it is great for beginning and intermediate website owners who plan to grow.

It has plans for you now and it has plans for you in the future. If that describes you, Media Temple is well worth checking out.

Some History For You

Media Temple was founded in 1998 in Los Angeles, California. To this day, the company maintains its offices in Los Angeles. Over its two decades of providing web hosting services, Media Temple has gained more than 125,000 customers based in over 100 countries and serves over 1.5 million websites.

Media Temple's clients range from creative professionals and other subject matter experts (SMEs) to major, well-known brands like CBS, Samsung, Starbucks, Adidas, and Toyota.

GoDaddy Acquisition

GoDaddy offers a wide array of hosting plans.


GoDaddy offers a wide array of hosting plans.

In October 2013, Media Temple announced its acquisition by GoDaddy. The company stated that GoDaddy's brand relaunch, overseen by then-CEO Blake Irving, was instrumental in its decision to make and complete the deal.

However, Media Temple insisted that it would operate independently of GoDaddy.

Demian Sellfors and John Carey originally set up Media Temple, but both partners stepped down prior to the GoDaddy acquisition. Russell Reeder took over as President between 2012 and 2015. The current President is Rod Stoddard.

Media Temple Hosting Plans

Media Temple Hosting Plans

Media Temple has a very broad spread of Linux-based web hosting on offer, from website builders to enterprise solutions.

What follows is a brief summary of its consumer-grade plans, but you can find more information about its more advanced services on its website.

Entry-Level Options

Customers who are looking to set up personal or small business websites will probably look at one of the following options first:

  1. Website builder hosting
  2. Shared hosting
  3. Managed WordPress hosting
  4. Free Hosting
  5. AWS Cloud Hosting

All of these packages offer affordable entry points for small websites, but they have slightly different unique selling points.

Website Builder Hosting

Media Temple partners with Virb, a provider of site builder services, for its site builder hosting packages. Virb has been a part of the Media Temple catalog since 2012 and competes with branded builders like Wix and Squarespace.

With Virb, you can build an unlimited number of pages, host your site on the cloud, link custom domains, and build on top of a number of professionally-designed, mobile-friendly themes.

Grid (Shared) Hosting

Grid Hosting with Media Temple


Grid Hosting with Media Temple.

Customers that need more flexibility can opt for Media Temple's shared hosting plans, which it refers to as Grid Hosting.

Currently, there are three different Grid Hosting plans from which you can choose. The packages vary in the number of sites you can build, the storage and database allocations, and the maximum bandwidth allocated to your account.

Premium offerings come with extras like CDNs and security tools for a select number of your sites.

Other Features to Expect From Grid

Furthermore, Grid plans come with features that typically do not come with entry-level hosting, such as:

Grid plans come with 30 "managed apps," like WordPress and Drupal, and customers benefit from automatic backups with a 30-day restore history. The "Grid" name essentially points to a cloud infrastructure; upgrade to Grid Pro for more features, like a CDN.

You don't get cPanel or Plesk with these plans, but you do have access to an control panel that was custom built in-house by Media Temple engineers.

Managed WordPress Hosting

Media Temple is one of many well-known hosts to have sprouted specialized WordPress plans from shared hosting.

Media Temple's WordPress offerings are managed, which means that the company tackles a fair amount of the maintenance required to keep your site running smoothly. Such tasks include:

  • Website optimizations
  • Updates to the WordPress core itself
  • 30 days' worth of backups
  • Security monitoring
  • Uunlimited 24/7 technical support/customer service.

Why Else Is Managed Hosting Worth It?

Other benefits to Media Temple's plans include:

  • Not one, but two staging environments
  • Developer tools like Git (for version control), the WP-CLI, SSH/SFTP, and phpMyAdmin
  • Customizable themes

Rather than being priced by bandwidth, Media Temple prices by storage space and visitor count, similar to WP Engine and other managed WordPress competitors.

Bonuses on more advanced plans include malware protection, G Suite logins, and SSL certificates. Again, the control panel is a Media Temple-designed product.

Free Hosting

Sounds too good to be true, right? It certainly exists, although diving into a free hosting plan and committing countless hours of work may be a trap as a newbie.

Similarly to many other hosts, Media Temple occasionally offers free hosting trials for new customers. As attractive as this is, consider this commitment as a paid venture. Why?

Here are a few reasons:

  • It's free, but there are limitations
  • You'll likely have to stick with them after your trial has ended
  • Migrating can be a painful experience

Is It Worth a Try? When Is It Not?

While I'd urge you to be cautious if Media Temple seems like a host you'd likely be happy to work with on paid terms, go for it. In that case, you're looking at saving a substantial amount of money in hosting costs.

On the other hand, if you're trying to grab a freebie without any prior research, look elsewhere - free hosting offers are not for you.

Advanced Hosting Options

Advanced Hosting Options

Media Temple offers a variety of hosting options for those who have outgrown entry-level options. Before we dive in any deeper, let's compare the three contenders side-by-side:

VPS Hosting Dedicated Server Cloud Hosting
Speed Fast Very Fast Fast
Resources Shared Private Shared
Security Moderately Secure Very Secure Low Security
Pricing Moderate Expensive Cheap

VPS Hosting

If you opt for Media Temple's VPS hosting, you can choose between managed and unmanaged options.

The self-managed VPS option is designed for advanced users comfortable with Linux and the command line. You get a choice of operating system (Ubuntu, Debian, or CentOS), full root access, and the ability to scale instantaneously if necessary.

The managed hosting options is control panel hosting designed for intermediate or advanced users -- you have to be comfortable with using a GUI-based control panel, but you are not relegated to command-line-only access.

Control Panels and Management

Your control panel will be either Plesk or cPanel/WHM. Other benefits include performance and security scanning by Media Temple, as well as automatic backups.

For those who want the power of VPS hosting but are not interested in the system administration required, Media Temple offers a fully-managed VPS plan where they manage everything on behalf of the customer.

This is a great alternative for companies that would ordinarily employ someone to look after their servers.

Dedicated Servers

For those who need the best in speed, power, and space, Media Temple's dedicated servers are for you. You would get the entire box (server) to yourself.

Like most of Media Temple's offerings, you can choose from a dizzying array of customization and management options.

You can opt for a bare metal server (essentially, Media Temple provides you with the physical infrastructure and nothing else) to a fully-managed plan complete with white-glove service.

Performance, Storage, and Uptime

Regardless of what option(s) you choose, all dedicated servers come with 128 GB of RAM, 1 TB of SSD storage, and a 99.99% uptime guarantee.

All dedicated server plans include 10 TB monthly bandwidth allowance, 1 TB SSD storage, and a selection of pre-installed software. If you want additional software installed, you can do it yourself or have one of Media Temple's CloudTech engineers do it on your behalf.

Cloud Hosting

If you are interested in cloud-based hosting, Media Temple offers options plans where your site is hosted using Amazon Web Services' infrastructure. These options are fully managed and designed and optimized for your website.

You will receive, at every point of the project, assistance from the Media Temple team in getting your site up and running. Media Temple claims that you get from start to product within two weeks and that they will respond to critical failures on your site within fifteen minutes.

Infrastructure

Media Temple Infrastructure

VPS hosting offers an excellent 99.999% guarantee on its "DV" hosting only. This includes certain VPS plans (but not all of them), as well as the company's dedicated hosting plans.

Uptime Guarantees

If downtime lasts longer than 20 minutes, you can request a 20% credit on your monthly fee for every subsequent 20 minutes of downtime, up to a maximum of 100% of your bill.

Media Temple needs to verify the downtime, and you'll need to put in a manual claim within 5 days to be eligible.

Location and Hours of Operation

Other products do not have an uptime guarantee attached. Media Temple says that its Grid infrastructure makes outages less common than they may otherwise be. But if servers do need to be taken down, it says that the team will try to do this during "off-peak" hours.

Remember: Media Temple is based on the west coast of the United States, so its off-peak hours may not be the same as your own.

Media Temple Customer Support

Media Temple's live chat in action


Media Temple's live chat in action.

Media Temple offers 24/7 support, 365 days a year.

You can get help via live chat, Twitter, ticket, or phone. Only one US phone number is provided; there are no local numbers for other countries.

The company also has an active community forum for self-help. In addition, it offers a premium support package called CloudTech, which you can purchase one-off support assistance or pay for assistance by subscription.

Media Temple Money Back Guarantee / Cancellation Policy

If Media Temple is not for you, you have the option of canceling your purchase within 30 days and receiving a full refund. This is only for hosting, and excludes additional products, like domain names and service add-ons.

If you cancel a 12-month plan before the end of your contract, you may be granted a pro-rated refund.

However, it provides 2 months' free service when you sign up for 12 months, so if you cancel part-way through the year, that discount disappears, and your refund is calculated accordingly.

Frequently Asked Questions

As always, there are details which may remain unclarified for you. Have a read of some of the most commonly asked questions below.

Does Media Temple Offer Professional Services?

Yes, Media Temple offers services like full migration assistance, security assistance/protection against malware and other types of attacks against websites, and server system administration.

Does Media Temple Offer Enterprise-Grade Hosting?

Yes. While the company's VPS and dedicated servers could be used for this purpose, the company has custom offerings that could meet the needs of the largest customers.

See below for more frequently asked questions and answers!

Other Hosts To Consider

So, since you got this far down the page, I take it you are slowly becoming a Media Temple fan. Here are a couple of hosting providers which may also be of interest.

WP Engine

WP Engine



WP Engine is a reliable hosting provider.

If you have a WordPress site that sees sizable levels of traffic, you cannot go wrong with WP Engine, a provider of managed services.

The company is known for its technical expertise in the WordPress ecosystem and its top-notch customer service.

SiteGround

SiteGround is equally as impressive


SiteGround is equally as impressive.

SiteGround is an excellent provider of a variety of hosting options (but without the frills Media Temple includes in their plans). However, this means that SiteGround's options are likely to be cheaper.

Pros and Cons

Now that we've covered (at a high level), everything you might want to know about Media Temple, here is a quick rundown of the pros and cons of Media Temple.

Pros

  • Lots of plan options with the ability to customize them to suit your needs
  • Wide variety of hosting types (e.g. shared, VPS, cloud, dedicated) from which you can choose

Cons

  • Some of Media Temple's offerings can get expensive
  • Limited choice of control panels
  • Not all plans offer the same uptime guarantee

Summary

Media Temple Summary

Media Temple is one of the more established hosting companies, and its position as a prominent brand has been boosted by backing from GoDaddy.

It offers hosting for practically any purpose, with impressive features on its cheapest plans. An uptime guarantee for shared and WordPress hosting would probably give newcomers some reassurance, and the money-back clauses are slightly more complex than they need to be.

However, as a brand, Media Temple has long been known for quality, and the comprehensive support options will give most users the backing they need to get their site off the ground.


Additional material by Katie Horne. Edited by Marko Csokasi.

Last updated: 2018-07-26

Most Helpful Customer Reviews

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5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have been using Mediatemple for a few years. It is an exceptional hosting service, the best I have ever used. I host a number of websites on the business grade DV service.

DV is scalable, meaning resources can be increased as required. So as your sites grow and gain momentum, your existing server can easy be upgraded to handle it. It uses Plesk software which is great for server management and has benefits like easy Wordpress installation and customer accounts.

The only thing I can think of that would improve the service is better tools for handling domain names, but that is a minor gripe when balance against the benefits. Of all the hosting platforms I have tried over the last decade, MT is by far the best

 
4.5 stars
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5 stars
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4 stars
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4 stars
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5 stars

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I've been using MediaTemple's gs package for an year and I consider it to be one of the best clustered hosting products around. MediaTemple is the best host I've used till now. You don't need to be a tech-geek to use their service.

They have a slick-end admin panel everything is easily accessible. The support staff are just amazing and are available 24/7 to resolve your queries. Their KB has most of the answers to your questions.

It's worth the money you spend. The only problems I've had was with uptime. It was sorted out quickly and I'm really comfortable with MediaTemple. I'd recommend their service to anyone who's serious about actually wanting a serious hosting with excellent support.

 
4.5 stars
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5 stars
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5 stars
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4 stars
Value
3 stars

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I run few high traffic websites and initially they were hosted at Media Temple starting out the things was easy and good to as I don't need to bother much just buy any of the suitable plan and start hosting the website don't need to contact them for creating DNS record and all as I was having dedicated server where many web host need to contact their support for creating DNS record whenever you are going to host a new domain to your dedicated server this is really frustrating so you don't need to bother about this with Media Temple. They provide us with a control panel where one can host unlimited domain access to their cPanel or Plesk whichever you would have opted and manage services, finance and support ticket as well. Their knowledge base is awesome most of the issues you can resolve on your own just stumble one to the knowledge base and most probably you would find a solution.

Support I think that's the best part of Media Temple they provide support through support tickets but if you are having some general issues you can just tweet to them and they will be generous enough to help you out if they don't need any special permission from you. Why I moved from them was downtime I think they promise to provide 99% uptime but I didn't got that its not due to them but it was me my sites started getting large amount of traffic and I need to upgrade my servers for that I need to pay and their plans are bit highly priced so I moved. I would suggest if your startup is backed with so VCs or you have enough funds to spend on hosting and need a very well web host then you must got with Media Temple.

 

65 Reviews of Media Temple By Our Users

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5 stars
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5 stars
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5 stars
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5 stars
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5 stars

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I have been with me from the last 2 years and I think their service is awesome. What I don't like is their response times, sometime site takes forever to load.

 
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1 stars
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1 stars
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1 stars
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1 stars
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1 stars

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I couldn't have had a worse experience with Media Temple. They are super expensive, so I thought I would get a top notch service. That simply isn't the case.

There support is terrible, the service is very limited for the price, and they seem to intentionally mislead you so that you continue to pay for their services without being notified, even after you think the account is closed. I could not recommend you use Media Temple. They are expensive, dangerous and unhelpful.

There is a plethora of much better quality web hosting companies out there that are also cheaper. Don't risk using them!

 
Screenshot of http://anderegg.ca
2 stars
Support
1 stars
Features
4 stars
Uptime
2 stars
Value
1 stars

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Media Temple (MT) used to be the very best shared hosting provider around. They offer SSH access, have Git installed by default, have an excellent control panel, they have great DNS controls, and they do annual billing. It's hard to match these features, especially at $200/year.

To ensure I wasn't overloading servers, I set up each client on their own instance, and between 2009 and about 2014, everything was excellent. Some of the sites hosted on MT had huge traffic, and the service took it without breaking a beat. This all changed around the time GoDaddy bought MT.

Almost overnight, sites that were running fine would be slowing to a crawl on occasion. Sites would frequently fail to load for 1-2 hours at a time, and when asked what happened MT would give only hand-waving answers. The support, which I really never had to deal with before, was always frustratingly aloof and would often refuse to answer questions like "is there an ETA on this fix?" or "is this a known issue?".

The final straw was when a very important client site launched under heavy traffic and was immediately taken down for "suspicious activity". Our team spent hours on the phone trying to figure out what was so suspicious about our brand new, fairly modest site. About 4 hours later the site was back, but MT support refused to comment on what had happened and couldn't offer anything by way of reimbursement. If you want reliable service and helpful support, look elsewhere.

 
Screenshot of http://safefood360.com
2.5 stars
Support
2 stars
Features
4 stars
Uptime
1 stars
Value
2 stars

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I'm using the Media Temple Grid service to host several domains - so the review is only about the Grid offering. Media Temple has also other hosting products which might be more reliable. What I can say is this:

* Up time

Absolutely disastrous - at least compared to any other hosting service I've had in my life.

We can't access our website at least once or twice a month, and the breakages can be anything up to 15 minutes. Sometimes the server responds, but extremely slowly. It might take 10 seconds just to get the first bit.

We are simply losing business when we're turning customers away with a nice 505. Media Temple has a public "Status" page, where they collect up time statistics. However, this page never reflects the actual status of the service.

All Media Temple sites - including their own MediaTemple.net - were down a couple months ago, and the status page read for 30 minutes that "All Services Operational".

* Support

Almost every time we notice we can't access the website, we contact the support. Since last September we have submitted perhaps 8 tickets, and received one answer. And this particular answer was a copy & paste from a public "Status" page.

* Would I Recommend?

Based on my experience, I couldn't recommend. We keep on using the Grid service because we host so many domains through this service that we just can't find the time to migrate to another hosting provider.

 
Screenshot of http://bennesvig.com
5 stars
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5 stars
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5 stars
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5 stars

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- Love the instant Twitter support.

- My site never crashes when hit with heavy traffic (40k page views/day).

- The backend is easy to navigate for a noob like myself.

- They sent me a MediaTemple t-shirt and stickers.

 
Screenshot of http://www.andrewburnett.com
1 stars
Support
1 stars
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1 stars
Uptime
1 stars
Value
1 stars

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I have been a mediatemple customer since 2001 or 2002. Inititally I got a special deal for their (ss) offering - their shared hosting, it was only costing me $4 per month to host my (very small) personal site. The support was phenomenal, granted it was a US phone number, but they always helped really quickly and professionally.

The site always loaded fast, was always up etc etc - I was a delighted customer! Around 2005 mediatemple brought out their (gs) (grid server). They really pushed the concept of "the grid" and did a good enough sales job on me that I switched to it.

Still not a huge amount of money ($20 monthly) but the quality just tanked. Here I was paying 5 times as much for something that had not even a twentieth of the quality. My site started to take an age to load, there were outages of sometimes hours, support weren't interested.

If it were still possible to get the (ss) hosting from mediatemple I might still be able to endorse them - but the only thing I can say about their (gs) hosting is Run away. To give an impression of how useless the support has become, I called them as I wasn't able to update my nameservers - they took over an hour to update the nameservers keeping me on hold all the time.

 
2 stars
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2 stars
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3 stars
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1 stars
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1 stars

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PWP worst service I have ever used in my life. extremely slow and always down and when you will contact support they will always keep saying change your theme and remove your plugin but they wordpress made for this. such a bad service never use it!

 
2 stars
Support
1 stars
Features
2 stars
Uptime
4 stars
Value
1 stars

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Media Temple has THE worse service people. I have been continually frustrated by their extremely!! poor and slow service for over a year and i am now switching away from them.

Thank goodness. If i had not paid for a year in advance i would have been gone before this. don't use MT is service and support is at all important to you.

 
2.5 stars
Support
3 stars
Features
4 stars
Uptime
1 stars
Value
1 stars

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The Media Temple Grid has been slowing to a crawl at random times of the day for 10-15 minutes at a time throughout the day for the past 3 weeks, this included All of my client's sites that are being hosted there, I have been with (me) for 20 years, it might be about time for me to find hosting elsewhere.

 
Screenshot of http://psdesignuk.com
5 stars
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5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

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After being frustrated with a cheap, local host I took the plunge after seeing a lot of positivity towards (mt) from Twitter and Facebook. Taking advantage of an offer for half price hosting, I paid for the year up front and I'd have gladly paid the full price and more. Setting up was easy, and all along the process, (mt) were always on hand to give me help or advice as and when I needed it. Even beyond their duty as a service provider, (mt) are also charitable and helpful people outside of their work and would highly recommend them to anyone who's looking for a reliable web host.

 
Screenshot of http://www.andrewburnett.com
4.5 stars
Support
4 stars
Features
5 stars
Uptime
5 stars
Value
4 stars

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I've hosted sites on media temple for about 5 years and really cannot fault them. Currently I'm using their grid server and am very happy with it. Anytime I've had any queries or problems my support queries have been answered very quickly and competently. All in all good value for money.

 
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

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Thirst Software has been an (mt) customer for less than a month, but the excellent customer service and great control of our website, databases, and email have won us over. The transition from our old hosting service to (mt) was as painless as could be expected. We have nothing but positive things to say about (mt).

 
4 stars
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5 stars
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4 stars
Uptime
4 stars
Value
3 stars

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Would be nice if the service was a little faster, hosting wordpress blogs doesn't seem like it would be hammering a (dv) server.

 
5 stars
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5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

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Very satisfy with (gas) after using it for about 1.5 years. Wish (gs) feature latest PHP engine as soon as possible.

 
5 stars
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5 stars
Features
5 stars
Uptime
4 stars
Value
5 stars

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I have two Media Temple accounts - a grid service and a dedicated virtual server. Although I have experienced one short outage on the grid service, I feel like most of the speed issues and reliability problems I've read about are mostly a thing of the past. The cluster I was one ran extremely fast and was as reliable as I could expect from a shared/grid style of host.

I've probably used a dozen different hosts over the years to run about 100 sites and every host has their hiccups every now and then. The dedicated virtual server account I have has been rock solid...no hiccups to date, and the speed has been outstanding. I have clients that are wanting to move to my DV service after I show them how much faster it runs compared to the cheap shared hosting they are used to.

What I mainly like about Media Temple is their customer service. I don't wait long on the phone to speak with someone, and they always stay online with me until my questions are resolved. I can't say the same about any other host.

Either you are forwarded to another country and have communication issues with the customer service rep, or they try to get you off the phone and just tell you to call back later if the problem doesn't resolve. I've never been treated that way at Media Temple...I always feel that my issues are important and they want to take care of me.

 
3 stars
Support
2 stars
Features
5 stars
Uptime
2 stars
Value
2 stars

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MediaTemple used to be wonderful - they have an excellent administrative interface, once had really stellar support, have a great knowledge base, everything looks really shiny on their website... Unfortunately, in the past 7 or 8 months they have really dropped the ball. They've got too many sites per Grid Service and it's causing all of the sites on that cluster to perform really slowly.

If you buy an additional MySQL Grid Container, you'll see marked improvement in performance...but that's at an additional $20 / month (on top of the $20 / month you pay simply for a hosting plan). So at $40 / month, they just don't have that much value. I have two of my own hosting plans with MT and many of my clients are with them. I won't be able to recommend them ever again since they have taken this long to correct the latency issues, I imagine it won't ever get corrected.

 
Screenshot of www.beginners.com
2 stars
Support
2 stars
Features
2 stars
Uptime
2 stars
Value
2 stars

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Great support and great features, but none of that matters if you cannot keep your equipment up and running. For the price you are paying you at least expect six-sigma uptime.

 
4.5 stars
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5 stars
Features
5 stars
Uptime
5 stars
Value
3 stars

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I've had the best customer service ever; Fast replies on twitter and detailed answers in support tickets (even when questions aren't really supposed to be answered (3rd party related stuff)). The products are great and the fact that I control the server is unimaginable!

 
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

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MediaTemple consistently excel in all areas. Their pre-sales teams are more than happy to help in every area, giving details to the best of their attainable knowledge. They do not pressure you and do not chase you after 6 months of no contact, because they want some more accounts like other hosters....

The checkout process is simple and easy. MediaTemple show their respect for their users by implementing decent design & user experience. It is one of the nicest ways I have ever spent my money before.

Once you have been approved and such, you are presented with their bespoke account centre which offers so much flexibility it's unreal. Take for instance, their DNS panel; it allows you to actually specify records that other panels balk at but are perfectly valid. It's meant for everyone.

This is just one of their many great features. Support wise it's completely different from many other companies. They should all follow MediaTemple.

They are on Twitter, Facebook, have webchats, will phone you up, it's just outstanding. They do everything they possibly can (even relating to other services such as Azure). I would happily buy from MediaTemple again and again, even shares if they ever floated...

 
5 stars
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5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

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Media Temple rocks because just about everything them does. Their service offerings are wide enough to offer enough variety but not so wide that you are immediately bewildered by the choice. Their descriptions are fair and don't just include every buzzword from an "SEO consultant".

Their account panel is fantastic, it makes several things incredibly easy. Their staff are so helpful without being in your face. They're friendly and helpful in every respect no matter how they're spoken to. The services have amazing up time and scream reliability.

 
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

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Media Temple is the most amazing host I've ever used. You don't need to be a tech expert to use them, because they're staffed full of them. They seem really "human"- their Twitter account is always up and ready to rock with some really great people ready to make your day better.

Value for money is amazing, and their attention to detail is brilliant. In my year of using them, I've only had a few problems, and these were handled properly and easily over the phone, leaving me feeling really satisfied. I'd recommend Media Temple to anyone serious about wanting actually decent hosting.

 
5 stars
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5 stars
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5 stars
Uptime
4 stars
Value
5 stars

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I have about 25 sites running on single Grid Server account with Media Temple. Although I didn't experience on very short service down time once this year, I have become a huge fan of Media Temple due to their amazing customer service and slick back-end admin area. They saved my bacon once after I accidentally deleted an important database (what was I thinking?).

They not only recovered a complete database back-up for me, they walked me through the process of reinstalling the database and correcting all of my mistakes. They bent over backwards to take care of my issues each and every time I call in with a question.

 
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2 stars
Support
1 stars
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3 stars
Uptime
2 stars
Value
1 stars

Was this review helpful? Yes | No

Their support is the pits. It takes them forever to respond and if you do not respond back to them in a timely fashion, they mark the incident as resolved and close it.I have had an ongoing problem for over a year of their web-mail interface not being compatible with IE. When I access web-mail with IE, it gets stuck and after 30 to 60 seconds it gives me a message that says a "long running script" I must choose to continue, cancel, or stop the script.

I have tried all three options and non of them work! Because I am behind a corporate firewall, web-mail is my only option but they do not seem interested in solving the problem. Their solution was for me to switch to Thunderbird.

This option works except the corporate firewall will not allow me to send outgoing email. I would not have a problem if the support team would make a serious attempt at solving the problem of the long running java script. I have tried twice to transfer my domain registration to them, both times they have marked the ticket as resolved and closed even though they did not transfer my domain.

 
Screenshot of eatmydustjanitorial.com
2 stars
Support
3 stars
Features
1 stars
Uptime
2 stars
Value
1 stars

Was this review helpful? Yes | No

I have heard great things about (MT) and switched over from another well know hosting provider. I was paying $4.99/month but bit the bullet for the (gs) service at $20 a month. I started to configure my database for my small application and could not create a simple View in my database.

I contacted support and they said that feature was unavailable in a hosting environment. Are you kidding me? You have disable basic database features?

I have these same features in a host that is 1/4 the price. When I asked what I needed to do they said I needed to pay 10x more than my previous provider at $50/month for (dv) services just to get two views into my database. Ugh.

 
Screenshot of www.crazyhstudio.net
4 stars
Support
5 stars
Features
4 stars
Uptime
4 stars
Value
3 stars

Was this review helpful? Yes | No

That something breaks is for every IT or Webhoster normal. But the guys at mediatemple rock so much, that even if you not have seen the issue yet, they already giving out updates. I started with a smaller (gs) and was already blazed by the service.

Since I have moved to a (dv), which is a bit to big for me, but still an awesome place to play with a server in america, i'm not facing any issues. Even the Team for the (dv) got in contact with me while i was testing something and they helped me to fix any issues within 3 hours. (Including contacting 3rd party). If you need something reliable and if there should be an issue, get Media Temple because even an issue is not an issue for them. P.S.: I'm in love with their social media team. :)

 
Screenshot of www.ckwebsitedesign.net
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Outstanding support, really fast and reliable host. I'm running the $20 p/m Grid Service and it's been fantastic, been with them for just over a year.

 
Screenshot of http://evandavis.org
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

They've got a shiny customer facing system, but it's pretty much useless. I was working on a site for a client, but they gave me no access to their hosting (wordpress only). Updating a plugin caused the Admin section to fail.

When I called support to restore a backup they said I needed to be an admin. The client speng 20 minutes on the phone adding me (bless them). I then logged into the control panel and amended the support ticket.

Support asked which backup I wanted to restore. I told them. Support then directed me to a form to fill out.

To restore the backup they wanted to charge $79?! What is this, 2003? That's a whole lotta nope. I'll be moving my client to a more reputable hosting company.

 
2.5 stars
Support
1 stars
Features
2 stars
Uptime
5 stars
Value
2 stars

Was this review helpful? Yes | No

You will get no support...when you try to get support, they will just send you articles...they suck in that regard so I hope you never need them. Email support is a 9Hour wait...so if you like unresponsive then this is your company! I have been with them 6 years and I am leaving because as savvy as I am as a web developer, I can't go 9 hours without figuring out an issue when hosting 11 sites on my server!!!

 
5 stars
Support
5 stars
Features
5 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

I used (gs)mt for 4-5 years. If you need linux you can prefer (mt). I hope, they will give windows hosting option too.

I can't access my sites only two times! One of them is 4-5 hours :( other is more less. Panel is very useful.

Support is great. If you need mysql management in detail, you need buy someting bla bla.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I love it. I always wanted to have MediaTemple when I first started working online when I was 16. I thought "Wow, I want to host my stuff with these guys!"

And now, I have the chance to do so! :) Haha

Thanks for the outstanding service.

You should have an option following Above Average & Excellent. Should be Over9000!!

 
3 stars
Support
3 stars
Features
4 stars
Uptime
1 stars
Value
3 stars

Was this review helpful? Yes | No

I fell in love with MediaTemple years ago. It's great that designers endorsed them and their control panels and customer service (real humans that are informed) are excellent. However, I have fallen far out of love with them lately.

They have far too frequent maintenance (weekly)and there was a time a few months back that email was down for 30hrs - but I stuck with them. Well, this week the big one hit. And as you'll find if you go on Twitter or anywhere and search for Media Temple right now, 15,000+ websites went down with them.

It wasn't just their grid server either, their virtual dedicated servers crashed too. When I called them, they told me "The Hard Drive is being scanned it will be about 6 more hours" that was 30 hours ago, and I think we all know there's more than just 1, big ass, harddrive broken right now.

27 of my websites, email , and FTP have been down for 48hrs now. My clients, and I, are furious.

Their current "customer service response time" is over 20hrs (no kidding). One of the sites that is down is for a film that my clients worked on for 3 years. It premiered in Scotland the day before the crash and is still down.

For them, that's quite tragic. I am currently actively seeking a host that delivers what (mt) promised. If any of you have any suggestions please by all means contact me.

 
1.5 stars
Support
1 stars
Features
2 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Have been a customer of their Grid (gs) product for quite a few years. Since being taken over by GoDaddy their reliability as deteriorated to such an extent that my WordPress websites are taking over 30 seconds to start loading and I am seeing constant downtime, usually "500 internal server errors". Their support has become a complete joke - they take over 24 hours to reply to a simple request, and the gist of their response is almost entirely "not out fault, must be your code".

They are not the cheapest, by a long shot and, although I don't believe that cost is all important, to be spending as much as I do with them, I expect a far better service than this. Would recommend that people run a mile!

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Diabolical technical support, avoid at all costs. Media Temple messed up my domain transfer into them, eventually admitting it was due to a known problem with a registrar they use. Despite dozens of calls and assurances my domain was finally transferred, they persist in restarting the domain transfer process.

I am now unable to move my domain elsewhere, as they reset the 60 day transfer window. There is no continuity of support, no person assigned to follow your issues to resolution. The person you talk to offers generic advice unable to look at the history of problems and emails to support result in generic replies.

They are incapable of listening to an ongoing technical issue and replying to it in person. And it takes up to 3 days for a reply from technical support. Worst technical support from a supposedly 'world class' company. I am left with no working domain and no way to resolve it.

 
4.5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
3 stars

Was this review helpful? Yes | No

I feel as if I could get my money's worth elsewhere; they sell VPS hosting but the speed and configuration cannot be toggled if you honestly don't know what you're doing. Grid hosting, I feel, is overpriced -- especially since you can purchased a Managed Linux VPS for only $20.00 more a month. The support team is superb, however. They help with basically anything except for third-party software and files.

 
Screenshot of http://www.mkdecor.com
5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Media Temple has excellent support. Quick turn around they answer within 24 hours. They are very efficient with their admin.

However Media Temple is a web hosting company that is affiliated with Verb, is a website service where you build your own free website and only pay a ten dollar hosting fee to Virb. Satisfied with hosting, but I feel they are a little too advanced for a novice. My only wish is that they have more patience when I had called in the past.

Again I am a novice, I feel that they expect you to do everything yourself. The last person I spoke with was nice and assisted into a smooth transition with my Virb website domain. Eased my anxiety.

 
1.5 stars
Support
2 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Worst Hosting Company I've ever seen. I have heard great things about (MT) and sw itched over from another well know hosting provider. They deleted & reset my website without even asking me, When I asked him for backup they said that is not possible. Don't use MT is service and support is at all important to you.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

We are using both Mediatemple Grid Service as well as Dedicated Virtual Server for the past 3 years. We have faced worst service and security measures given by them in 4 months. We have 95 clients in Grid Server alone and their sites have been hacked for 5 times till now.

When we have asked about this to mediatemple, they say, it is not their responsibility and the files they are showing as malicious files are designed by us and upload 10 minutes before they blocked our server. When we asked to help to resolve it, they are asking to pay $179 and that too not guaranteed. In Dedicated Virtual Server when we ask for any help to recover or retrieve they say, they won't support and asks us to read their policy carefully.

So, our suggestion is please don't go for Mediatemple, we are going to move all our domains slowly to Blue Host / Godaddy / BigRock. Thank you,
Vivekanandan

 
Screenshot of Trainelite.com
1.5 stars
Support
1 stars
Features
2 stars
Uptime
1 stars
Value
2 stars

Was this review helpful? Yes | No

My Web developing team chose Media Temple. At first everything was fine then I started catching my site down every few days. Then this became more frequent, it got to the point that my site was down once very couple of hours for 2-10 minutes at a time.

we finally got through to their support after multiple attempts. The support team said that we needed to pay more money and have more space. This is what we did and the problem continued to happen.

Finally we cancelled our subscription and moved to Herculo (which has been perfect and cheaper so far of 2 months). After our cancellation with Media Temple they continued to charge us. After multiple calls explaining to Media Temple that we cancelled our subscription and haven't been using their services for over a month they would not refund our money and basically gave us the billing department run around.

It was a nightmare of an experience. All I look for is good honest service and I am happy to pay for it. Media Temple was just another poor service headache that in the end leaves wondering, "Why did I just spend 4 hours of my time across 2 weeks to get $40.00 refunded." I'm sure you've been through a similar situation before and remember that as headache you could do without. Do yourself a favor go with a company with good customer service and a great reputation on performance.
-Andrew Chuplis
TrainElite.com

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Media Temple is now the third webhost that I've used, and I couldn't be happier. We started with them back in 2011, and it's been nothing but smooth sailing since. They offer support through a wide variety of channels, Twitter being one of their quickest and easiest.

I get my questions answered quickly, thoroughly, and have had about 90% of my issues resolved within the first few hours, if not immediately. Aside from their terrific support, they also provide a great product. We were hit hard this summer for Euro Cup 2012, and our service didn't even blink.

Aside from a few incidents with downtime, that have usually been fixed within the first 10 minutes, I couldn't be happier. You really do get what you pay for.

 
3 stars
Support
3 stars
Features
3 stars
Uptime
3 stars
Value
3 stars

Was this review helpful? Yes | No

I have been using Media Temple for some time now. Although they have some great features that have been extremely helpful, I have also found that they can be very unreliable in some circumstances. I recently purchased several premium domains, where buying them was time sensitive.

Only half of them went through, but I was charged for all of them. When I checked on my account, it showed that I had them. Unfortunately, when I tried to access them, I noticed that some of them had actually been purchased by someone else!

When I called, they made up an excuse and said they had already been purchased and they were being processed. This whole ordeal cost me thousands of dollars! They said there was nothing they could do for me and they would refund me my money. That was it.

 
2 stars
Support
2 stars
Features
3 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I've been a week now with RackSpace Cloud after being 3 (miserable) years with Mediatemple, and the speed is Un-be-li-veable! All the 3 years spent on the Dv 'extreme' version at Mediatemple (so supposedly the top of their virtual servers...) I had thousands of downtime, slow processing, solr issues etc. I have lost tens of thousands (if not hundreds of thousands) of dollars on loss of business + cost of maintenance with my developers trying to find out what was wrong with our scripts or with our CMS etc.

Of course support @ Mediatemple always said it was our scripts and never the server. But now that we are with a new host, we find out that there was no problem. The load/resources issues were with Them! One simple advise: Don't go with mediatemple if you want to sleep at night...

 
Screenshot of zhpmafia.com
3 stars
Support
3 stars
Features
4 stars
Uptime
3 stars
Value
2 stars

Was this review helpful? Yes | No

I recently left Media Temple. Read below, though, to find out why I left. Almost from the start, I ran into service issues with Media Temple.

The host was, at times, unbearably slow. During the four months that I was with them, I learned that a lot of the problems stemmed from a bad cluster (number 7) at Media Temple. While it was nice to know what the problem was, it most certainly didn't make me feel any better, since my members were being impacted almost on a daily basis.

There was, in fact, one week in which we suffered an outage (from as little as five minutes to as much as 30 minutes) every day. That was my breaking point. As a temporary solution to my problems (while I was searching for a new host), I opted for a more expensive service at Media Temple.

I bought their Grid Container Lite ($40 a month). It's a dedicated environment that should, in theory, provide for a more consistent experience. While it was better than the $20 grid service, it, too, was plagued with technical issues.

What's more, we still suffered from slowdowns -- even if we were not getting outages. Slowdowns stink because it often results in database errors. We've all experienced those: double posts, time-stamp errors, etc.

By early December, I realized that Media Temple was not the company for me. Over the next month or so (all of December), I complained incessantly to my admin about the crappy Media Temple performance. My admin, who likely felt guilty for recommending Media Temple in the first place (but shouldn't have), understood my plight.

We both agreed that it was time to find a new host. I signed up with a new host in early January -- thought we didn't fully migrate until mid February. In sum, I would avoid Media Temple. Their service is subpar.

 
Screenshot of www.zarias.com
3 stars
Support
2 stars
Features
4 stars
Uptime
2 stars
Value
4 stars

Was this review helpful? Yes | No

I've been with Media Temple for two or three years now. For the first year all was well but then there started to be multiple issues with their "clusters". I was on the dreaded number 2 cluster that seemed to have multiple issues.

Then, in the last year or so, I started having a lot of malware issues with my sites. I stayed vigilant on updating WP, changing passwords, etc. etc.

Media Temple support for the longest time denied that the issue had anything to do with their hosting but multiple reports of their clusters being hacked poured in. I had to sign up with a third party security company to keep my sites clean because MT support refused to do anything about it until they started getting hell on Twitter and Facebook about it. It would seem that Rack Space is also a big target for these hackers.

You would think that MT would do something to stop the hackers but so far I am getting hacked into at least twice a month. The icing on the cake was my site was a victim of a Ddos attack and MT was forced to take my site down for a few days then they charged me for the increased bandwidth. I would stay with them if they would fix their problems but it seems as though they are not capable of doing so. I'm now looking for a smaller web host whose servers won't be such a large target for the a##holes that do this crap.

- Zarias on twitter

 
4.5 stars
Support
4 stars
Features
5 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

Since we started to use mt we have found their service to be great value. Their technical support is swift and they have helped with all levels of our questions via the control panel or over the phone

 
Screenshot of http://www.gsinc.co.uk
3 stars
Support
3 stars
Features
3 stars
Uptime
3 stars
Value
3 stars

Was this review helpful? Yes | No

Have used Media Temple for a few years. The main server we use went down this summer and as a result some sites were offline for nearly 10 days. Media Temple lost databases that should have been backed up in the crash.

Overall their hosting performance and uptime is good. Customer support however can be slow if your not on US time zone and 30min+ queues on the phone do happen. Overall they are OK, but there is room for improvement.

 
1.5 stars
Support
2 stars
Features
1 stars
Uptime
2 stars
Value
1 stars

Was this review helpful? Yes | No

The worst WP hosting I have ever tried! Once I signed up for their WP hosting, I was shocked to see how slow it is! A single page without any post or image took over 30 seconds to load.

To make sure the problem was not related with my connection, I used Pingdom speed test and saw my website was slower than 97% of all websites tested there. So a single "Hello World" post in MT is actually slower than almost any complete website! If you plan to use the WP host from them......think again.

I'll host my website somewhere else and won't ever look back to this hosting.... In terms of support, they took over 10 minutes to get back to me on a chat, and once I told them I wanted to cancel the service, they sent me to the back of the line once again where I waited 20 minutes to cancel the hosting and get a refund. Total waste of time, and a WP service so bad I can only call it a bad joke.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I was a customer for almost 10 years. Put up with it and their over priced service because it was just simpler to stay then to start over somewhere else. The service was slow and several calls with them made it clear that the call was rushed and didn't feel helpful.

I finally decided to switch to another host, for a much lower cost. I downloaded most of my files off the MT server before my service expired. Two days after expiry, I noticed I was missing a few files and could not longer log into MT's server.

I called and asked at the options to get back in. My option was to buy one more full year of hosting for $200!! That would be the only option to let me get my files.

I fought them on it and then they agreed, they can change my account to monthly only, and for $20, I can get my files. I got a manager involved who was cold, rude and unfriendly. It was an unbelievable experience.

Almost 10 years as a customer and absolutely no flexibility on this. Basically holding my files hostage! I won't be paying the $20!

And all my files were thankfully backed up anyway. I would Never deal with this company again and highly recommend staying away from them!

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have used various web hosts and I personally like media temple because of the fast support. They usually respond within 12 hours which is good cause all other web hosts that I have tried take like 24-48 hours. They have friendly support staff which they try to help solve your technical problems.

The up-time is great it hasn't gone down for a few months now so keep up the good work! I totally recommend this web host for beginners as they have great friendly support staff.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

We host with Mediatemple on their Dv vps. It is a great service and easily scalable so if our business keeps growing as it has been we’ll be able to cope.

 
2.5 stars
Support
1 stars
Features
3 stars
Uptime
3 stars
Value
2 stars

Was this review helpful? Yes | No

I have been with them since 2001. They used to be good, but in the last 5 years their customer support has gone down, it's just horrible. Never again.

 

Most Popular Media Temple Hosting Plans

Grid Shared Hosting VPS - Cpanel or Plesk VPS - Developer
Disk Space 20GB 20GB 30GB
Bandwidth 1TB 2TB 2TB
Price $20.00/mo $45.83/mo $25.00/mo
View Plan View Plan View Plan

All Media Temple Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Grid Shared Hosting Shared
  • WordPress
  • PHP
  • LAMP
  • Debian
  • Firewall
  • CentOS
20GB 1TB $20.00/month
Usual price:
VPS - Cpanel or Plesk VPS
  • WordPress
  • PHP
  • Anonymous FTP
  • Java
  • Plesk
  • Debian
20GB 2TB $45.83/month
Usual price:
VPS - Developer VPS
  • WordPress
  • PHP
  • Fedora
  • Ubuntu
  • Shell Access
  • Java
30GB 2TB $25.00/month
Usual price:
Managed Wordpress Shared
  • WordPress
  • cPanel
  • Uptime Guarantee
  • Managed WordPress
  • CDN
  • Access Logs
30GB 100GB $20.00/month
Usual price:

Media Temple Frequently Asked Questions

  • Does Media Temple provide Windows hosting?

    No. Media Temple offers Linux-based hosting only.

  • What is Grid Hosting?

    Grid Hosting is Media Temple's brand name for its shared hosting services.

  • Is Media Temple run by a parent company or group?

    Yes. Media Temple is owned by GoDaddy.com.

  • Do hosting plans come with a free domain?

    No. Media Temple does not provide free domains.

  • Will the renewal price be higher than the price I pay today?

    No. Media Temple offers a consistent pricing structure, so when your plan comes up for renewal, your prices will be the same.

  • Do technical staff provide help with transferring an existing site?

    It has a Site Mover service which costs $150 per website. You can use this service to transfer to, or away from, Media Temple's hosting packages. Site Mover does not include the transfer of email or domain names.

  • Does Media Temple have a money-back guarantee?

    Yes. Media Temple has a 30-day money back guarantee on hosting services only.

  • Does Media Temple have an uptime guarantee?

    Yes. Media Temple offers a 99.999% uptime guarantee, which is generous compared to comparable hosts.

    It will refund 20% of your monthly hosting fee for each 20 minutes of downtime in that month: a promise which it calls 20/20 Uptime.

  • Does Media Temple offer phone support?

    Yes. Live phone support is available 24/7 via the number on their site. You can also get help by using live chat, ticket, or by sending a message to @mediatemplehelp on Twitter.

  • Does Media Temple have software available to help me build a website?

    Yes. It has a separate Website Builder plan, which provides the Virb software for drag-and-drop website creation.

  • Where does it have its datacenters?

    The company uses two datacenters in the United States. One is in El Segundo, CA, and one in Ashton, VA. The El Segundo datacenter is one of the largest on the west coast.

  • Can I have more one website on a shared hosting account?

    Yes. Up to 100 websites can be run under one Grid Hosting account.

  • What technologies are supported on shared hosting accounts?

    Media Temple offers PHP, Perl, Python, Apache, MySQL, Git, and SVN.

  • Could I host an image-heavy site on a Grid Hosting account?

    Yes. This host does offer an unlimited bandwidth and disk space with its premium package, which would cover running an image intensive site such as a gallery.

    Providing you are not offering file downloads, it's unlikely that Media Temple would object to an image-heavy site.

  • Does it support Magento installations?

    Magento is provided as a one-click installer. However, no specific Magento packages or support exists.

  • Does it provide a control panel, and if so, which one?

    Media Temple provides a proprietary control panel on shared hosting accounts, which it calls the Grid Control Panel. VPS and dedicated servers come with a choice of Plesk or cPanel.

  • Are there any special security features?

    Media Temple provides SiteLock Security Services for an additional fee.

  • Does Media Temple offer CDN services on its platform?

    The SiteLock product comes with an optional CDN, TrueSpeed. There is an extra fee for SiteLock.

  • What one-click installers are provided?

    On VPS and dedicated servers, you can install WordPress, Joomla!, Magento, phpBB, and other applications with one click. This feature is available regardless of the control panel you choose.

    On Grid Hosting, MediaTemple offers 20 one-click scripts in its Managed App Catalog.

  • Is there a plan that is suitable for video streaming?

    Video streaming is most appropriately served by VPS services or dedicated servers.

Who Are The Most Popular Media Temple Alternatives?

Overall 3.5 stars
Support
3.5 stars
Features
3.5 stars
Uptime
3.5 stars
Value
3 stars
Visit Media Temple
Overall4.5 stars

Price Comparison

Media Temple$20.00
Interserver$4.50
LiquidWeb$59.00
Knownhost$23.75
Spry Hosting$33.00
Fozzy$4.47

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