Network Solutions Review: Nineties Hangover, Or Serious Choice? We Asked 106 Users

They are really professional, I’m a newbie in hosting stuff so I asked them so many questions on my hosting plan and how to set up those many features, they replied everything, sometimes in under 24 hour. So I’m a happy client.

I have been with Network Problems, as I like to think of them, for some years. By accident I will add, as I joined Wix and they stuck my domain into network p’. Ever since I paid my first basic premium,, network p’ have contrived to get my domain into problems, and then offer to fix it…

just upgrade they say..( that’s around $75 !!) I have reasoned with numerous of their Tecs,seo ‘s etc, and they then say, ok we will give an extra year, just upgrade ! I decline and I find no help at all. NOW I wonder just how much trouble they get me in after daring to criticize them .?

Company sucks. I transferred my domains registrar to them and a month later they started pulling money out for privacy settings. I was told it was free for the first year.

Open ticket asking why they did this, took them 4 days to answer and still didn’t get an answer. I’m working on 3 days now trying to get an authorization code and unlock my domains so I can transfer them to NameCheap. I should have done this in the beginning. Wish me luck!!!!

I took a gamble with them and ordered one domain to test out the experience. While trying to order I kept having issue after issue. Their cart would randomly it seemed change the price of the domains, add services and options I wasn’t interested in and just seemed really buggy.

After some effort I got close enough to what I was after and close enough to what was the advertised price. I thought this isn’t a good sign. After placing my order I didnt have access to the domain…I waited a day or so and still the domain wasn’t available in my account.

Thats when I began the really bad experience with their customer service. They close the ticket every time they reply. And they dont offer the ability to reply to their email.

They also have more than once repsonded with a form letter that didnt address my issue. For instance when I couldnt find my domain they replied back that they reset my challenge questions and that closed the issue and if I had another issue I needed to open a new ticket. The turn around is usually 48 to 72 hours per help desk ticket so for them to get it wrong means its about 6 days now before they get it right.

Two weeks ago I got an email that my DNS had changed back to their parked ones. And Network Solutions web site was down when I went to inquire … I couldnt email them cause their domain wasn’t working correctly.

A few days went by and their site began to work but mine remained parked. I opened a ticket over a week ago…and still my domain is not resolving to my site. I was told to confirm my email address….did that and the system still showed I needed to confirm my email address.

They closed the ticket with this …
"Thank you for contacting Network Solutions! We can definitely help you with this request! Please provide us the domain name and the name servers you need to have put in place.

If you have any other questions please visit our comprehensive support section at http://knowledge.web.com/ or contact our Support Center and refer to ticket ###### and a specialist will be happy to further assist you and ensure that we completely resolve your issue as quickly as possible. If you feel that your issue has not been thoroughly addressed, please open a new Support Request from your Help & Support section. Reopening or adding a note to this ticket can delay response or resolution time. "

Notice that they ask for more info but they also end with closing the ticket.

And I have only one domain with them…and I’m not asking them to set the DNS I just want to be able to set the DNS. They say that reopening the ticket could delay resolution time??? How could it when each time I open a new ticket over the same issue they lack the history of what has happened. I’ve honestly just written off the domain and will not use them in the future.

Network Solutions used to be great and their customer service was terrific. Since Web.com bought them I have had massive issues. They reloaded my emails at one point and lost 8000 emails.

I decided to leave to a new service and they have botched the transfer, leaving me without email service, wasting hours of my time and now charging me (although it will be refunded) for a service that I previously had. I don’t know if I will be able to access the 4500 emails that were in my email account. This is my business, my lifeline!

NS just cancels and messes around with accounts willy nilly, without thought to the consequences. Out of a number of customer services calls only one person was competent. The others didn’t know what they were doing and insisted on helping me, thus wasting my time on the call and in further customer service calls to fix even more problems.

Run, don’t walk away from Network Solutions. I would be surprised if they are in business another year.

I needed technical support for an urgent issue and opened a support ticket. What I got 24 hrs. Later was a canned response that didn’t come close to addressing my inquiry.

And, we paid extra for Gold VIP support. Ha ha ha. It’s as if no one even read my inquiry.

Their website is the worst maze of navigation known to mankind. The "support" seems like it has steadily gotten worse over the last 5 years and now I can’t imagine it being less helpful. I’ve never heard anything bad about GoDaddy so when it’s time to renew hosting it makes sense to move to another host.

For sure. Thumbs down on NetSol!

I used to have all my accounts with Network Solutions but have been moving them because of unresolved problems. I only have my ecommerce platform there now and I would move it if it did not require so much work. Here is an example that caused me to write this review.

For the shopping cart you cannot put anything into it if you are using Windows 8 and internet explorer. I called about it a month ago and understood it was being fixed. One month later I find out that there is still an issue and it is suppose to be fixed in April.

Come on. Most people use Windows and their default browser. How many lost sales have there been across all their shopping carts because of this problem that they cannot fix?

Seems like it should be an immediate problem but one waiting for next months patch. If I was looking again, they would not be a solutions provider I would consider.

Oh dear why did I register my domain with Network Solutions!! The domain expiration was coming up as their timely reminders told me, But I could not log in. Repeated requests for password reset have still not come through 14 days later.

The domain expires, I being stupid think never mind Nominet give 60 day recovery period. So get through on phone (14 minutes on hold) Speak to someone in a call center Lord only knows where.
"Your domain has expired sir! He says " "How much is it then?" I say
$37 " Wow I say but have no choice.

He then says "That does not include the admin fee! So they add another $25 my bill is now $63.98 to renew a .com for one year! Godaddy is $12.99 and there are other about who are cheaper.

What a Rip Off Network Solutions! Still waiting for my password to be reset so I can transfer out. Customer service is not something they offer. Stay away from them!

Network Solutions Hosting really rocks.Pricing are simply good.Control panel is quite simple to use. you can easily create a good website using their auto script installer. Lots many scripts are available to create blog, forum,community and even e-commerce website.

i have monitored uptime using pingdom and it was 100%. Response time is also very good. overall best hosting in budget.

Early days so far, having just moved our long standing Web Hosting from XO Communications to Network Solutions, so it is really too early to comment on things like up time. However features is a big plus: One reason for leaving XO after 15 years with them, has been our need for MySQL v5. XO is still running v4 with no published planes for updating.

We needed v5 to be able to support the latest version of WordPress and gain access to all of the features of v5 for our back end data management. We also need to have BlackBerry BES and MS Exchange 2010. While XO recently did upgrade their Exchange and BES services, they also changed our billing by 100% without notice or option. All that aside, perhaps the biggest standout in making this change has been the incredibly supportive tech support we’ve received from Network Solutions so far: Really good and greatly appreciated; made making the change relatively painless and quick..