PacificHost Review: Been in Business for Almost 20 Years, Right for You?
Since the company opened its doors for business back in 1999, PacificHost has been striving to provide its customers the “best-quality, most fully-featured” hosting plans at low prices. Customers selecting PacificHost can expect an “excellent hosting experience” from an award-winning host that will allow them to “harness the power of the internet.”
Services and Specializations
PacificHost offers its customers a wide variety of hosting plans to choose from so they can take advantage of what the world wide web has to offer. These include shared, reseller, VPS, and dedicated server plans. Through its hosting plans, the company not only targets individuals, they also have services suitable for small and medium sized businesses.
Customers needing to set up a basic website without much traffic should start with PacificHost’s shared hosting plans. Most of the company’s shared hosting plans feature unlimited disk space, bandwidth, and domains. Customers selecting the shared plans will also have access to an SSL certificate at no additional charge. Moreover, the company offers many other features including spam protection, cPanel, email, and ability to install popular scripts such as WordPress. Customers also have the option to improve their site’s speed and security through CloudFare CDN.
Besides shared hosting plans, customers have the option of selecting reseller plans which offer very similar features including unlimited bandwidth and domains. The reseller plans are mainly geared towards customers who either want to host multiple client websites and bill them separately or start their own hosting company. The company’s reseller plans are a white label solution which allows overselling.
Customers who need all the features of a shared plan plus additional features, resources, and control should select VPS plans from PacificHost. Not only will these plans give customers the control they need through full root access, they will also give focused resources including varying amounts of CPU cores, RAM, and disk space. This allows customers to build powerful websites that can handle much more traffic. The plans are also fully managed by PacificHost and include security features such as firewalls, virus protection, and DDoS protection. Customers who need even more resources should select from PacificHost’s dedicated server plans which offer much more bandwidth, disk space, and processing speed.
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Infrastructure and Uptime
PacificHost’s infrastructure consists of datacenters in various cities throughout the United States. The datacenters use top networking equipment from major vendors like Juniper and Cisco. They also have high speed connections, multiple communications providers, and Tier III connections. Overall, the company’s robust architecture enables it to have 99.9% uptime for all its plans.
Support and Customer Service
As a hosting provider dedicated to its customers, PacificHost provides a number of support options including email, live chat, support tickets, and phone. Customers should note that phone support is only available Monday through Friday from 7 am to 3:30 pm PST.
PacificHost allows customers to pay for plans in many ways including PayPal and major credit cards. The company is also flexible in the fact that it allows monthly, annual, and semi-annual payment terms. Of course, the more the customer is willing to pay upfront, the less the cost.
Since its inception back in 1999, PacificHost has been offering its customers, individuals and businesses alike, various hosting plans including shared, reseller, VPS, and dedicated hosting plans. The plans have many features and include a robust infrastructure resulting in fast and reliable services. Customers looking for a quality, award-winning host will find much to like about PacificHost.
Most Popular PacificHost Hosting Plans
|Price||$4.99 / mo||$8.99 / mo||$12.99 / mo|
|Visit PacificHost||Visit PacificHost||Visit PacificHost|
|Economy Reseller Hosting
|25GB||Unlimited||$13.99 / mo Visit Host|
|Signature Reseller Hosting
|50GB||Unlimited||$19.99 / mo Visit Host|
|Premium Business Web Hosting
|20GB||200GB||$22.95 / mo Visit Host|
|50GB||Unlimited||$33.99 / mo Visit Host|
|Advantage Reseller Hosting
|Unlimited||Unlimited||$36.99 / mo Visit Host|
|Advantage Business Web Hosting
|40GB||400GB||$42.95 / mo Visit Host|
|Enterprise Business Web Hosting
|60GB||600GB||$62.95 / mo Visit Host|
|80GB||Unlimited||$63.99 / mo Visit Host|
|120GB||Unlimited||$83.99 / mo Visit Host|
|160GB||Unlimited||$113.99 / mo Visit Host|
PacificHost Frequently Asked Questions
- What are the main hosting plans from PacificHost?
PacificHost offers a wide variety of hosting services that are mostly Linux based including shared, VPS, and dedicated server plans.
The plans are unique since many of them have unlimited features including disk space and bandwidth.
- Are there any hidden fees I should be aware of?
There are no hidden fees as all the pricing information is clearly mentioned. Beware that selecting additional options for the hosting plans will result in extra fees.
- What are PacificHost’s payment terms like?
Depending on the hosting plan selected, customers can expect payment terms ranging from monthly to triennial plans.
Multiple payment methods are accepted by the company including PayPal and major credit cards such as Discover and American Express.
- Does PacificHost offer separate domain registration services?
Yes, you are able to register multiple domains without ordering hosting.
However, if you wish to order hosting, you will get a free domain if you sign up for a one year contract for plans other than the entry-level basic plan.
With domain registration, customers also have the option to add whois privacy.
- Can I host multiple websites on a single plan with PacificHost?
Yes, it is possible to create multiple websites and host them on a single plan since the plans support multiple domains (unlimited in most cases) and feature several gigabytes of disk space.
- Is a money back-guarantee available from PacificHost?
The company offers a no questions asked 45-day money-back guarantee. The refund includes all plan charges excluding additional fees charged for domain registration and setup.
- How is PacificHost’s customer service?
Customers can get the help they need with their hosting plans through phone, live chat, and support tickets.
The company offers both a toll free line for the US and Canada as well as an international support number. Customers can also take a look at the company’s knowledgebase which is full of articles.
Service for live chat and support tickets are available 24/7 but the phone lines are only available from 7 am to 3 pm during the weekdays.
Currently, customer service is only available in English.
- Can I get help transferring domains and website content from my old host?
Yes, PacificHost offers free migration assistance to move files and databases from an old host. However, certain restrictions will apply.
For example, PacificHost won’t transfer more than 2 gigabytes of data and 5 SQL databases for shared plans. They also won’t support email migration, Windows hosting transfers, or ASP transfers.
- Where are PacificHost’s datacenters?
Headquartered in Orange, California, PacificHost has multiple datacenters throughout the US including locations in California, Nevada, and Colorado.
The datacenters have many features including 24/7 monitoring and redundant power supplies along with high-speed connections from multiple communications providers.
- What is PacificHost’s uptime guarantee?
PacificHost offers a 99.9% uptime guarantee for its hosting plans. Though it promises quick response times, it does not mention any credits or refunds for customers experiencing downtime.
- Is a CDN available through PacificHost?
Yes, customers can enable CloudFare’s CDN.
- What control panel does PacificHost use?
PacificHost uses industry standard control panels for configuration and setup. They include cPanel for shared hosting and cPanel and WHM for VPS and dedicated server plans.
- Does PacificHost offer backups?
Yes, PacificHost makes free daily backups for its shared and business hosting plans. The company, however, does not mention if the customer has to make a request to access backups or if it is readily available through the cPanel.
- What programming languages does PacificHost support?
PacificHost supports a wide range of programming and scripting languages including PHP, Perl, CGI, Ruby on Rails, and Python. With this extensive selection, developers can create great websites in the language of their choice.
- Does PacificHost have the tools necessary for beginners to setup websites?
Customers have a number of tools at their disposal to easily set-up websites.
They include single click installations of popular platforms such as WordPress, phpBB, and Joomla! through Softaculous. In addition, customers can use the GoMobi Website Builder to create websites suited for mobile devices.
Also, customers who are not comfortable installing scripts can even get PacificHost staff to perform the installation at no extra charge.
- Are additional security features present for PacificHost’s hosting services?
PacificHost offers a number of security features through its ProGuard setup which include firewalls, DDoS protection, antivirus software, spam protection, and intrusion prevention.
The company also regularly performs security audits and updates.
- Am I able to setup an ecommerce site with PacificHost?
Yes, it is possible for you to setup an online store with PacificHost since SSL certificates are supported and popular shopping cart platforms such as OpenCart are available for installation and configuration.
- What email features are available on PacificHost?
Many of PacificHost’s plans offer an unlimited number of POP3 email accounts that include features such as spam protection, email forwarding, aliases, and webmail interfaces.
- Do PacificHost’s hosting plans support websites with a lot of images?
Yes, you should have no problem hosting web pages that are image intensive since many plans have unlimited bandwidth and disk space.
- Does PacificHost have the ability to let me stream videos on my website?
Yes, all of PacificHost’s hosting plans feature support for FFMPEG and Red5 which allows you to stream videos. For better response times and user experience, you may want to consider VPS and dedicated server plans.