Last updated: December 26, 2018
SiteBuilder.com Sells Simplicity: We Asked 16 Real Users If The Claims Stack Up
SiteBuilder, as the name implies, is not so much a web hosting company as a website design company that provides hosting services. They are based in Hampshire, England.
Services and Specializations
SiteBuilder offers several levels of hosting, but they can be broken down into two distinct types.
The first is a free service, which allows user to create a website and host it on a subdomain of the site my-free.website. The drag and drop website builder is extremely simple to use and includes thousands of customizable templates. Each template contains specific instructions regarding how to edit texts and backgrounds and what sort of text is typically found on each page. Blog capabilities, an image library, and social media integration are also included.
Because this is a free plan, your site will contain ads, and every time you publish changes you will be asked if you want to set up your own domain.
If you decide you want to use your own domain, that’s when you step into the second type of hosting program – the paid variety. SiteBuilder offers 4 levels of paid service, depending on the features that you need for your website. All of their plans include a free domain registration, free add credits, and are ad free.
Because they bill themselves as a website service, rather than as a webhost, they also say they include free hosting; but that’s simply a matter of semantics. Their higher tier plans include features such as SEO and marketing assistance, mobile-compatible sites, email assistance, priority support, and eCommerce capabilities.
There are a number of add-ons available within your control panel as well, including domain privacy, additional domains/sites, CDN service, personal email, and ad credits. If you’re on the free plan, clicking on any of these options simply brings you to the upgrade menu to choose one of their paid plans.
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Simplified Control Panel
Unlike most hosting plans that include a somewhat confusing control panel, when you log in to SiteBuilder, you’re presented with a list of your hosted sites and an “edit” button to start making changes. All of your account tools, including domain features, marketing tools, and add-on items are available from a simple left navigation pane.
Support and Customer Service
Support is available via an online knowledgebase and email.
SiteBuilder saves a single backup of every file you create or upload to your site. If something happens to your site, they will attempt to replace that data with their saved version.
Unfortunately, they can’t make any guarantees. Since the only way you can access your website is through their own control panel, you don’t have the option of manually backing up your site the way you do with most hosting plans.
Billing and Payment Policies
SiteBuilder accepts payment via Visa, MasterCard, American Express, and PayPal. You can choose to pay monthly, annually, or bi-annually. As with most hosts, the longer term you sign up for, the lower price you will receive.
Plans can be cancelled at any time by sending an email to SiteBuilder, but plans still under contract are subject to an early termination fee. They offer a 14 day money back guarantee period, which is shorter than many hosts; however, since you can build and test your site for free before upgrading to a paid service, this shouldn’t be a concern.
If you are looking for the absolute simplest service to create and maintain your website, this is probably the host for you. The drag and drop website builder couldn’t be easier to use, and the simplified control panel makes it a breeze to manage your account.
Unfortunately, this simplicity also makes SiteBuilder incredibly limited in terms of services and features you have access to. If you see yourself needing anything beyond a standard website and blog, you should find a true hosting service that includes a simple, drag and drop website builder, which most hosts do. Price-wise, you can find significantly less expensive plans available that offer considerably more features.
A final word of caution. Their terms of service specifically states that there are no transfers permitted. If you decide a year from now to host your website with someone else, you’ll need to rebuild it from the ground up. You can’t just copy your server files to your new host, like you can with most hosting services.
So if you’re committed to this service, or just don’t mind rebuilding your site in the future, go ahead and test our your free website. But if you think you might switch hosts at some point, you would be better off finding a hosting plan with a popular CMS or FTP access, so you can easily take your website with you anywhere you go.
SiteBuilder.com Frequently Asked Questions
- What is SiteBuilder?
SiteBuilder is a website builder tool that allows you to create a functional website quickly. It’s designed to be easy-to-use, so you don’t need any knowledge of web development or code. SiteBuilder.com is a hosting company that provides access to this tool. There are four paid plans available.