SiteBuilder.com Sells Simplicity: We Asked 11 Real Users If The Claims Stack Up

SiteBuilder focuses on providing simple, all-inclusive website building packages at low prices.

Features

SiteBuilder’s plans come with everything you need to get your website up and running, including:

  • A domain name: Customers purchasing an annual plan with receive a free custom domain name for the first year of service with SiteBuilder

  • Website Builders: If you don’t already have a website, SiteBuilder offers you two options to get you started: an AI-driven Express Editor and a traditional editor that offers drag-and-drop functionality and includes hundreds of customizable templates

  • Analytics: SiteBuilder comes with data gathering and analytics features so you can collect information on your visitors, what pages they view, how long they spent on your site, and so on

  • Blogging: If you want to start a blog that’s associated with your website, you can do so with the included blogging functionality
  • E-commerce functionality: Those with the highest-level paid plan can set up an online store using the included e-commerce functionality

SiteBuilder offers email services, but this is an add-on. With the email add-on, you can receive messages using your website’s domain.

Plans

SiteBuilder offers three different plans from which you can choose.

Note: SiteBuilder previously offerer users a free plan, this is no longer an option. All SiteBuilder plans are premium offerings.

Pro

The entry-level Pro plan, which is SiteBuilder’s most popular option, comes with:

  • Free hosting
  • Access to a drag-and-drop website builder
  • Customizable templates for use in the website builder
  • Domain name (with purchase of a one- or two-year contract)
  • Website statistics/analytics functionality
  • Ad credits to jump start your marketing efforts for your website

Premium

The mid-range Premium plan is identical to the Pro plan in terms of features. However, customers with the Premium plan get priority support.

eCommerce

The high-end eCommerce plan builds on the Premium plan by adding support for an eCommerce store. You will still get the same features and functionality as those with the Pro and Premium plans, as well as priority support.

Pricing and Payments

You can choose to pay for your subscription every month, annually, or every two years. Those opting for an extended contract will receive a free domain name and lower prices per month in the long run.

To pay for your hosting plans, SiteBuilder accepts all major credit cards (including Visa, MasterCard, Discover, and American Express), as well as PayPal.

Refunds and Money Back Guarantees

SiteBuilder offers its customers a 14-day money-back guarantee. If you cancel your subscription within 14 days, you will receive a full refund, less any domain name-related fees.

If you cancel your subscription after the 14 days, you will receive no refund.

SiteBuilder.com Reviews by Our Community

Overall Rating from 11 Reviews by SiteBuilder.com Customers

Support
Quality
Features
Value

Most Helpful Reviews

Ruben Garcia avatar
Ruben Garcia gigsanantonio.org
Feb 07, 2017

I’ve been with Sitebuilder for about four years and built multiple. Love the free sites but you are responsible for listing and promoting it, which is as it should be but you can pay more to have them do it. Rocky start but that was due to my ancient computers.

On modern machines the build interface is well laid out and fairly easy to navigate. There seems to be no limit except your imagination to what you can create. If I have an issue, customer service has been extremely quick and helpful.

Although I never use email or phone for support, I find the text service absolutely great. Friendly and knowledgeable staff. I don’t understand all the issues others have had with their support.

I really don’t. The bad. They will charge you for everything above a basic website.

For instance, I recently saved my site and discovered I had accidentally deleted most of it. Once you save, that’s it. Unless, you purchase their time machine type function.

I just did a web search for my site and opened a cached version. Lost a little bit but using sitebuilders tools I rebuilt the site in a snap and it came out better than the first version. Also, when you sign up you are not informed that Your Site will be rendered at a slower speed.

I was wondering why it took so long to load, even on high speed networks. Want it faster? You need to pay more.

That must end. Overall, for your new to website building (such as myself) I highly recommend Sitebuilder.

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alex smith avatar
alex smith peerlesshomeservices.com
Mar 07, 2017

WOW! Where to start. I got my domain with this company a year ago.

Everything was ok until, for whatever reason, they stopped drafting my account for the billing. So, my domain expired! I received a call the day it expired, and was told my domain couldn’t be automatically debited anymore, so I would have to pay on my own every month.

I renewed on the phone and thought I was set. Instead, a few days later, I happened to check and saw my domain was now expired! I called and spoke to "customer no service".

Unfortunately, like a lot of companies who don’t give a flip, they have their support in India! So, since I couldn’t understand anything this guy was saying, I had to call back. I was informed that, even though I paid days ago, it would take up to 2 working days to get my site back up.

This made no sense to me, since all they have to do is go to your account and check a box! Supposedly my problem was to be "escalated" Which of course means nothing. 2 days later, my site is still down!! Run from this company!!!!!

I even posted negative reviews on their Facebook page. Instead of apologizing, they only took down my posts and now I can’t even post. Again, Run from this company!!!!!

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Bo Xu avatar
Bo Xu boxurealty.com
Oct 20, 2016

Stay away from Sitebuilder, right now I’m full of regret and frustration. After I bought a sitebuilder pro plan, I found the functionality of sitebuilder is very weak, sitebuilder doesn’t offer you multiple blog pages in one website ( Weebly can let you add as many blog pages as you want into your website) and the storage is so limited (only 5G). So I ask for refund, I pay 55.30 for purchasing a pro plan, but as of right now I only get 34.44 refund.

They return me this amount of money in 3 times, that’s really a painful process. And also when I communicated with support staff, every time there is different person dealing with me, so I just can’t help doubt they used fake names for technical supporting. Compare to other website host providers, the only advantage of shipbuilder is theme editing, it’s really powerful and easy to use.

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Support and Customer Service

The SiteBuilder customer service team can be reached in one of three ways:

  1. Telephone
  2. Live Chat
  3. Email

If you opt to communicate with SiteBuilder via email, the team asks that you allow them 24-48 hours to respond.

Regardless of which method you use, priority will be given to customers with either the Premium or eCommerce plans.

In terms of self-help resources, SiteBuilder.com offers a searchable knowledgebase that includes answers to frequently asked questions on topics like site building, domain names, and email.

Conclusion

SiteBuilder provides all-in-one website packages that include everything you need to get started. The company doesn’t offer a wide array of options, but someone looking for a simple, easy-to-use website building and hosting option would be happy with SiteBuilder’s simplicity. Those who need a website beyond a simple website and blog would do well, however, to look for a more feature-rich offering.

SiteBuilder.com Frequently Asked Questions

  • What is SiteBuilder?

    SiteBuilder is a website builder tool that allows you to create a functional website quickly. It’s designed to be easy-to-use, so you don’t need any knowledge of web development or code. SiteBuilder.com is a hosting company that provides access to this tool. There are four paid plans available.

Jaramy Conners

About Jaramy Conners

Jaramy has been a technical writer for many years, specializing in privacy, identity theft, blogging, business, and communications writing. But he's also a children's writer. His short story "Steve" won the Hunger Mountain Katherine Paterson Prize for Young Adult and Children's Writing. He lives with his wife in upstate New York.

Connect with Jaramy

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