Web Hosting Hub Review: Light On Features, But This Host Still Delivers

Should You Host With Web Hosting Hub?

Web Hosting Hub offers a free domain and a money-back guarantee on their shared hosting plans. They even boast that they have the “best website hosting.”

In this Web Hosting Hub review, I’ll break down their web hosting plans for you, including a few behind the scenes pictures of their cPanel, so you can decide if it’s right for your website.

Background

Founded in 2010, Web Hosting Hub is a Virginia-based company offering web hosting solutions to over 40,000 customers.

The company runs two datacenters, one on the east coast and one on the west coast, and employs over 200 people (all of whom are based in the US).

Web Hosting Hub home

Web Hosting Hub aims to provide reliable, scalable, and affordable solutions designed to fit a variety of needs, from blogs to e-commerce storefronts.

Pros & Cons

Like all hosts, Web Hosting Hub has pros and cons you should consider.

Pros

  1. Great value for all of the features you get
  2. Simplified plan options
  3. Top-notch customer support around the clock

Cons

  1. Not PCI compliant
  2. Does not offer advanced hosting
  3. Strictly aimed at those with personal websites or small businesses.

What Hosting Options Does Web Hosting Hub Offer?

Web Hosting Hub offers one type of hosting: shared hosting. The company does not offer any type of advanced hosting solutions, such as reseller or VPS hosting or dedicated servers.

At the time of purchase, you do, however, have three different shared hosting plans from which you can choose.

Web Hosting Hub hosting options

When deciding which option best suits your needs, you will be considering a number of factors, some being:

  • The number of websites/domains you want to be hosted on your account
  • The number of databases you need
  • Which datacenter to host your account

Choosing the Right Plan

However, if you need more guidance, here’s what Web Hosting Hub suggests:

Plan Website Allowance Databases Cost Use
Spark 2 10 $4.99/mo * Entry-level
Nitro Unlimited Unlimited $6.99/mo * Growing website
Dynamo Unlimited Unlimited $8.99/mo * Established website
 
* Prices are based on contract terms

Web Hosting Hub does make it easy to change plans at any time using the provided cPanel, so if you find at a later date that you have chosen a plan that is too big or too small, you can correct this issue.

What All Plans Include

Regardless of which plan you choose, you will get:

  1. A free domain name.
  2. Unlimited solid-state storage.
  3. A free SSL certificate.
  4. Unlimited bandwidth.
  5. Unlimited email accounts and inboxes.

Defining “Unlimited”

Web Hosting Hub’s “unlimited” resources policy is designed to meet the needs typical of a personal website or a small business.

It is not, however, intended for “computationally intensive software”.

Neither is it ideal for resource-intensive websites (such as those featuring a large number of high-resolution images, audio clips, and streaming videos, those with high levels of traffic, or both), or as a free file download system, data warehouse, or archiving website.

Web Hosting Hub considers all of these use cases more appropriate for a dedicated server.

Uptime Guarantee

While Web Hosting Hub mentions that they have seen a 99.9% uptime with its hosting services, the company does not offer any type of uptime guarantee or service level agreement.

This means that, if Web Hosting Hub sees technical issues that affect the availability of your site, you do not have any recourse financially (except to cancel your account and move elsewhere if the service is sufficiently unsatisfactory).

Other Features of Web Hosting Hub Plans

Other bonuses include advertising credits to help you get the word out about your new website and a premium website builder.

Easy Site Management With cPanel

Web Hosting Hub will also personalize your onboarding process so that you can get your website up and running with as little hassle as possible.

Web Hosting Hub hosting extras

To manage your website, all plans come with a cPanel.

You can access and transfer your files to the servers using SSH tunnels to ensure that everything is secure and your files do not fall into possession by unauthorized parties.

Script Installations

You can extend the functionality and feature set using Softaculous, aone-click script installation tool. This allows you to easily install things like:

You can easily upgrade or downgrade your plan at any time.

If you are not sure which option is the best fit for you (either now or in the future), you do not have to worry about being locked into an option that’s unsuitable.

Web Hosting Hub Reviews by Our Community

Overall Rating from 159 Reviews by Web Hosting Hub Customers

Support
Quality
Features
Value

Most Helpful Reviews

Nick Vera avatar
Nick Vera impulseentertainmentdjs.com
Jan 28, 2016

I want to start this off by saying that I am no professional when it comes to web design. Long story short, I was attempting to merge a test website and live website together one afternoon and lost everything in the process. I mean, I lost Everything.

I couldn’t access any site files, couldn’t edit my website and I couldn’t even see my website layout. It’s safe to say that I was freaking out. My website is the most important thing for my clients and potential clients to access, and it needs to be functioning all the time.

I thought I would have to start from scratch after working on my new site for about 5 months. I instantly contacted WebHostingHub and was connected with Brian K. in about 5 minutes.

I told him my situation and he handled the rest…literally. Within a matter of 15 minutes, everything was back up and running! He was extremely patient with me and had an answer for everything!

Brian K. with WebHostingHub is the man! I even took the time to email his manager and insisted Brian be promoted to the top!

I have been with WebHostingHub for over 5 years now, and they have been nothing short of excellent every step of the way. Contacting them is quick and easy….and they actually respond every single time! I highly recommend WebHostingHub for your website needs.

They are outstanding and will do what it takes to make sure that you are taken care of. WebHostingHub…..you guys are my heroes!!

Visit Host Now →

Michael Clarke avatar
Michael Clarke techoptionmedia.com
Sep 30, 2013

Web Hosting Hub have been great to deal with when it comes to domain registration and hosting. I’ve had a really good experience for a number of years which is why I continue to renew my service as well as introduce their services to more of my clients. I’m particularly impressed with their online chat when I need support, even late on weekends! Keep up the great work!

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Philip Lemarque avatar
Philip Lemarque bonjourneverland.com
Mar 31, 2018

Every time I reached for technical help, service was always great. Webhostinghub always provided a very knowledgable technician who took care of my needs in a jiffy. The waiting time has been correct, I would say even quicker than expected. Time wise: I reached for help at various times, morning, afternoon and even late at night service was not good, since good is the enemy of great––Iti was GREAT.

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Web Design Packages

In addition to its web host packages, Web Hosting Hub offers web design packages.

These packages are customizable offerings aimed at small- to medium-sized businesses, and they come with access to a dedicated, in-house design specialist to ensure that you get the website that best fits your needs.

Web Hosting Hub web design

Web design packages also come with bonuses like free hosting and free updates to your design for one year. You have 100% ownership of the design that Web Hosting Hub creates for you.

Customer Service & Technical Support

Web Hosting Hub strives to provide top-notch support, which means that you get help even before you run into any issues.

In addition to the personalized onboarding process all new customers receive, you can get assistance with things like migrating your site over to Web Hosting Hub from your old provider.

Web Hosting Hub customer support

How Can I Contact The Support Team?

If you ever have any questions, comments, or concerns, the Web Hosting Hub team can be reached 24/7 via:

  • Skype
  • Live Chat
  • Email
  • Ticketing center
  • Telephone

All of Web Hosting Hub’s technical support staff members are based in the US.

Behind the Scenes

Immediately after logging in, you are redirected to what Web Hosting Hub calls its Account Management Panel.

Here, you can manage your account, billing options, domain names, and services, as well as see what special offers Web Hosting Hub is currently offering.

Account Management Panel

While most of these actions have their own pages, the landing page does have links to the most frequently used options.

Landing Page: Manage My Account

In this area, you can see if there are any notifications related to your account.

You can also quickly update your billing information, reset your password, register a new domain (or transfer one you already own), update your personal information, and make changes to your web hosting plan (including upgrading or downgrading).

Manage My Account

Landing Page: poipoiw.com

Next up is a section devoted to website management tools. Our website’s URL is poipoiw.com, but your account will obviously display your URL.

management tools

Here is where you will:

  • Launch your cPanel
  • Manage your email accounts
  • Install the software (including BoldGrid, the website builder)
  • Install your SSL certificates
  • Manage your domain names and the websites to which they point
  • Back up/restore data.

cPanel

While Web Hosting Hub has branded the cPanel, the company has not made many changes to the default cPanel configuration.

As such, you should have no issues transitioning to Web Hosting Hub if you have been hosting your website with another company that offers cPanel.

Note: Even if you are new to cPanel, you should not have a hard time figuring out where the various settings are located.

cPanel

cPanel Features

The left and middle portions of the screen contain links to assorted settings. As with all cPanel implementations, options are divided into the following categories:

  • Preferences
  • Email
  • Domains
  • Top Applications
  • Software
  • Files
  • Databases
  • Metrics
  • Security
  • Advanced [Features]

The panel located on the right-hand side shows your website’s resource allocation and how much of that is still available.

Customer Support

If you ever have any questions, comments, or concerns, the Web Hosting Hub team can be reached 24/7 via Skype, live chat, email, ticketing center, and telephone.

All of Web Hosting Hub’s technical support staff members are based in the US.

Advanced Customer Support

Web Hosting Hub strives to provide top-notch support, which means that you get help even before you run into any issues.

In addition to the personalized on-boarding process all new customers receive, you can get assistance with things like migrating your site over to Web Hosting Hub from your old provider.

If You Like This Host, You Might Also Like iPage

Both iPage and Web Hosting Hub are providers of shared hosting plans that include an unlimited allocation of resources, solid website building tools, a free domain name, and many other features.

iPage Is Cheaper

iPage is slightly cheaper than Web Hosting Hub, but Web Hosting Hub boasts better customer service.

Both companies offer 24/7 support and offer multiple methods by which you can contact them, but Web Hosting Plan offers personalized onboarding as well as support for things like migration.

Web Hosting Hub also offers a better money back guarantee. iPage offers a 30-day money back guarantee, whereas Web Hosting Plan offers a 90-day money back guarantee.

But Web Hosting Hub Offers More Options

Web Hosting Hub’s websites are managed using a cPanel, while iPage offers a proprietary control panel designed for ease of use (if you are unfamiliar with cPanel, you may find iPage’s offering slightly more intuitive).

All in all, iPage is cheaper and slightly easier to use, while Web Hosting Hub offers better customer service and offers a better feature set.

Web Hosting Hub Quick Overview

This quick overview should be helpful in comparing Web Hosting Hub to other hosts you are interested in.

Specializations

  • Shared hosting options
  • Scalable plans
  • Comprehensive packages.

Shared Hosting Options

By “Shared hosting options,” we mean that Web Hosting Hub offers shared hosting options. The company offers three different kinds of shared hosting to choose from.

If you find the sheer amount of choice available with other providers overwhelming, consider Web Hosting Hub.

They have attempted to simplify the number of choices to make it easier for you to overcome the initial hurdle of, “Which plan and package should I buy?”

Scalable Plans

By “Scalable plans,” we mean that Web Hosting Hub’s plans are easy to use for beginners, yet they are can grow with you to business plans that need more resources for their online stores.

Comprehensive Packages

Web Hosting Hub’s comprehensive pages include everything you need to get up and running with a website, plus more. You do not have to worry about purchasing the right add-ons to ensure that you can do what you want to do with your website.

These features include free domain names, solid-state drives for storage, and one-click install for scripts to extend the feature set and functionality of your website.

You will also get personalized onboarding to make your launch as stress-free and easy as possible.

Migration Policy

There are two ways by which you can migrate your website to Web Hosting Hub:

  • Using cPanel Tools
  • Manually

Using cPanel Tools

If your current web host has you managing your website with cPanel, migrating your website to Web Hosting Hub is easy.

Using the cPanel for your existing web host, you simply create a backup of your website, download your backup, and upload your files to Web Hosting Hub.

Furthermore, Web Hosting Hub provides you with a temporary URL, so your site will not see any downtime during the migration process.

Manual Site Migration

If your current host does not use cPanel, the migration process will be slightly more complicated (though if you are using WordPress as your content management system (CMS), there are scripts that you can use to automate the process).

The process is very similar to that for used for migrating cPanel sites, but you don’t have the built-in shortcuts to expedite the process. However, you’ll still receive a temporary URL so that you do not see any downtime during the process.

Regardless of which option you use, Web Hosting Hub makes it clear that its team would be more than happy to help you through every step of the migration process.

Quality of Support Material

Web Hosting Hub provides extensive support material on its website (this is most likely due to the fact that it is owned by InMotion Hosting, another web hosting company that offers top-notch self-help resources).

In addition to multiple FAQ pages, Web Hosting Hub offers a getting started guide and multiple tutorials on things like email handling and domain management.

Control Panel

You will manage your website using a cPanel Control Panel. While Web Hosting Hub has branded the cPanel you will use, the company has not changed it very much from the default configuration.

Datacenters

Web Hosting Hub operates two datacenters. One is in Los Angeles, CA, and the other is in Virginia Beach, VA (where the Web Hosting Hub headquarters are located).

The entry-level plans do not allow you to choose between the two datacenters, but the mid-range and high-end plans allow you to choose where you want your account hosted.

Money-Back Guarantee

While Web Hosting Hub does not offer free trials, it does offer all new subscribers a 90-day money back guarantee. You can take advantage of this guarantee simply by emailing the support team with your cancellation request.

If, after 90 days, you decide that Web Hosting Hub is not a good fit for your needs, you can cancel your account and receive a pro-rated refund for services that you have already paid for.

Lowest Price

Plans begin at $2.99 per month.

Backup Policy

When purchasing your web hosting package, you can opt for automated backups as an add-on service (Web Hosting Hub does not automatically back-up its servers). Automated backups are capped at 10 GB in size.

You can backup your own website using the included cPanel at any time.

If you ever find yourself leaving Web Hosting Hub, the converse of above is true.

It will be fairly easy to migrate your site to a host that offers a cPanel, while anything else will require you to undertake a manual migration process. Web Hosting Hub does not indicate that there is anything that you cannot take with you to another web host.

Website Builder Included?

All hosting plans include access to BoldGrid, a premium website builder that allows you to build your website using a drag-and-drop editor.

BoldGrid builds your website on top of the WordPress platform, but you do own all of your work. BoldGrid comes with beautiful, free themes that you can use, so you do not have to start with a blank slate.

The drag-and-drop editor makes changes easy, and all pages are, by default mobile friendly.

Alternatively, Web Hosting Hub offers comprehensive web design packages. If you opt for either the mid-range or high-end web hosting packages, you will receive a coupon that gets you a discount off of Web Hosting Hub’s web design services.

PCI Compliance

Unfortunately, Web Hosting Hub is not PCI compliant.

Final Thoughts

If you’re in the market for a web host that keeps its feature list minimal while still providing everything you need to launch a website, Web Hosting Hub is a solid choice.

Though it’s not PCI compliant and lacks more advanced options, it is relatively inexpensive and includes excellent customer support, making it a great option for beginners and experienced users with standard needs.

Made the decision to use Web Hosting Hub? Use our discount to get the best deal!

Contributing editor: Natalie Mootz

Most Popular Web Hosting Hub Plans

Spark Nitro Dynamo
Disk Space Unlimited Unlimited Unlimited
Bandwidth Unlimited Unlimited Unlimited
Price $3.99 / mo
Usual price: Get % off!
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Web Hosting Hub Frequently Asked Questions

  • Does Web Hosting Hub offer any type of hosting besides shared hosting?

    No, Web Hosting Hub offers only shared hosting plans. If you outgrow a shared hosting plan (or you are in the market for an advanced hosting option, such as VPS hosting or a dedicated server), you will need to seek out other web hosting providers.

  • Where is WebHostingHub’s headquarters?

    Its offices are located in Virginia Beach, VA, in the United States.

  • Where are Web Hosting Hub’s servers housed?

    Web Hosting Hub uses two datacenters in the United States. One is in Los Angeles, CA, and one is in Virginia Beach, VA.

  • Is there an uptime guarantee?

    No, WHH does not offer a an uptime guarantee.

  • Is there a money back guarantee?

    Yes. You can cancel for any reason within 90 days of signing up and get a full refund. 

  • Do I get a free domain when I buy hosting from Web Hosting Hub?

    Yes. The host offers one free domain for one year with all of its hosting plans. It used to provide the free domain ‘forever’, but this offer has been discontinued.

  • Does Web Hosting Hub offer Windows hosting?

    No. It only offers Linux-based web hosting.

  • Does Web Hosting Hub offer reseller accounts?

    No. There are no reseller hosting packages.

  • Does Web Hosting Hub have a VPS hosting package?

    No. There are no VPS hosting plans.

  • Does Web Hosting Hub offer dedicated servers?

    No. There are no dedicated servers on offer.

  • What forms of payment does Web Hosting Hub accept?

    Visa, MasterCard, Discover, or American Express. PayPal is not accepted.

  • Can I pay for my hosting account on a monthly basis?

    No. The minimum billing cycle is one year.

  • Will my renewal be charged at the same rate as my initial payment?

    No. The price you are initially charged is a promotional rate. This will be valid for the length of your initial payment term (one to three years). When you renew your service at the end of your initial term, the price will increase to the regular rates listed on the website.

  • Can Web Hosting Hub help with website transfers?

    Yes, it will transfer your data from your old host for free. Once you sign up for a hosting account, you can fill out a form to request a transfer. Allow 72 hours for the transfer to be completed.

  • How can I contact support?

    Customer support is available 24/7 via phone, live chat, and email.

  • What languages does Web Hosting Hub’s technical support team speak?

    Web Hosting Hub only provides support in English. Its technical staff are based in the US.

  • What programming languages does Web Hosting Hub support?

    Web Hosting Hub supports Python, PHP, Perl, and Ruby on Rails.

  • Can I set up multiple websites?

    The lowest level of hosting provided by WebHostingHub limits you to a maximum of two websites. The others include the ability to create an unlimited number of websites.

  • Does Web Hosting Hub provide sitebuilder software?

    Yes. Web Hosting Hub provides the BoldGrid sitebuilder, which is based on WordPress. You can also use the regular version of WordPress, if you prefer.

  • What control panels can I use?

    Web Hosting Hub provides cPanel with all of its hosting packages.

  • Does Web Hosting Hub provide SSL certificates?

    Yes. SSL certificates aren’t included with hosting plans and must be purchased separately. You can purchase an SSL certificate through cPanel.

Katie Horne

About Katie Horne

Katie is a C# developer who became a technical writer. She is a lifelong bookworm and all-around nerd with a soft spot for gimmicks and packaging. She judges books by the cover, and she's not sorry about it. In her spare time, she likes to swim, knit, and do the New York Times Crossword Puzzle.

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