WebHostFace In 2019: What Do WebHostFace Client Reviews Say?

WebHostFace Introduction

WebHostFace is one of the only cheap shared hosting providers with modern speed and security features included.

This makes it a contender for small businesses and hobby sites alike.

webhostface hosting review

WebHostFace is an American hosting provider with offices in Wilmington, Delaware, and London in the UK.

It offers Linux-only web hosting from its datacenters in three different continents.

It’s a relatively new hosting provider, having been launched in 2013, and it markets its services as being friendly and accessible.

Shared hosting is the focus of its service catalog, but it also offers VPS hosting, reseller plans, dedicated servers and domain name registration.

The company can also provide colocation solutions and network support.

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WebHostFace Reviews by Our Community

Overall Rating from 20 Reviews by WebHostFace Customers

Support
Quality
Features
Value

Most Helpful Reviews

Michael McShane avatar
Michael McShane techpointpro.com
May 06, 2016

I got an account with Webhostface and I have to admit, so far, I have been surprised at their service. I have used several webhost services throughout the years from Lunarpages to 000webhost so i have a little idea on what to expect. Cpanel, check, unlimited bandwidth, check.

I got a deal for a two year hosting plan from whf and from the first email with settings for the various ftp and cpanel access, I was off. I setup my ssh keypair and discovered that no where was the special port for ssh detailed. After a 30 second support chat with support, that was rectified.

I discovered that I didn’t need to install Lets Encrypt from github as it was already configured as an option in cpanel! I had an email detailing the settings to either transfer a domain or change the nameservers for an existing domain. I used an existing domain and website uploaded and configured.

So I’d have to say, whf is simple, easy and has great support. I will continue to update my reviews as time goes on.

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Annalisa Gandi avatar
Annalisa Gandi skyborn.info
May 05, 2016

I’ve been with WebHostFaceshared hosting – since Spring 2014 and it has most likely been the best hosting decision ever: the service is absolutely beyond comparison. My site has always been up and its speed never wavered – both data are verified via daily monitoring services, 10 minutes of downtime and 20-25 minutes where my site acted sluggish were the worst things – their prices are more than fair given the feature they provide…and two of these features especially are why I really hope to never leave them: their larger-than-life support and their unique very customized and responsive client area. These guys are the example of how hosting support should be done: wether it’s livechat or ticket, no matter if you go to them for an urgent issue or a dumb question, they’re always there for you and they will address all your problem with the utmost dedication as if even the tiniest glitch you have was a major issue, and they will go over and beyond to help you.

After my 2-years experience, I’ll whole-heartedly recommend WebHostFace to anyone searching for hosting; it doesn’t matter what kind of site you have, a small blog or a big portal, they have plans (shared, reseller, vps, etc.) for any kind of website. Go with them, I can guarantee you will never regret your choice.

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Jonnifer Villason avatar
Jonnifer Villason tinkerquiz.com
Oct 01, 2016

I am new customer of webhostface but all I can say is Great. The support are 24/7 online. Anytime you can talk to them whatever problem you may face with your server.

I bought VPS1 and nothing more I could say is Very fast and reliable. I highly recommend their server especially their VPS

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Hosting Options

WebHostFace is mostly known for their shared hosting packages, but offer a variety of different hosting types.

All shared hosting plans come with cPanel (and, if applicable, WHM), with cPanel available on VPS and dedicated packages.

This always helps to reassure people who are migrating over from another host.

Shared Hosting

WebHostFace offers shared hosting plans for novices and small to medium-sized businesses.

It doesn’t provide unlimited space, but it does offer unmetered bandwidth.

Weebly Site Builder Included

Its basic plans come with the free Weebly Sitebuilder.

This is ideal if you don’t already have a website or want to create multiple sites.

Daily backups are also included via R1Soft.

webhostface homepage

Reseller Hosting

Its reseller hosting offers entrepreneurs the chance to pick a datacenter close to their own clients.

Control Panels

Each plan comes with WHM and cPanel, as well as the chance to buy domain names with a discount.

Catering to Popular CMSs

WebHostFace has also rebranded some of its plans to focus on the needs of WordPress, Joomla, Drupal and Magento users.

Managed WordPress Hosting

This type of hosting is perfect for any business that uses a WordPress site.

The managed aspect of the plan means that WebHostFace will take care of all the server setup, maintenance, and optimization tasks that you might not know how or want to do.

This includes:

  1. Daily backups
  2. Optimization for WordPress hosting
  3. Speed and performance audits
  4. SEO checks and audits.

Faster Site Loading Speed

Overall, WebHostFace claims that this service is 3 times faster than regular shared web hosting.

Site loading speed is a known factor in conversions and sales.

If your website takes too long to load, visitors may give up and surf away.

WordPress Hosting Features

It still has all the best shared hosting features included, like the latest version of PHP, free SSL certificates, and solid-state drives (SSDs).

VPS Hosting

WebHostFace offers managed and unmanaged VPS packages as pre-configured solutions.

These come with a designated amount of storage, RAM, bandwidth, and processing power.

What’s Included with VPS?

Each package comes with a free domain, one dedicated IP address, and a free private SSL certificate.

Dedicated Hosting

Its dedicated server hosting plans are also sold pre-configured, although it does say you can order a custom plan if you contact its sales team.

Available Operating Systems

Users can pick from:

The host says it will accommodate other Linux distributions upon request.

Dedicated Hosting Features

Each one comes with two free IPs, and more can be added manually after purchase.

Since these servers are already set up, you get instant access.

You also get root and shell access to configure your server however you’d like.

Finally, while these aren’t managed servers, your server is overseen by WebHostFace’s security team to alert you of any security issues.

Reseller Hosting

WebHostFace offers a solid white label reseller hosting program.

What is Reseller Hosting?

Reseller hosting lets you put your own brand name on WebHostFace’s service, and get a cut of the profits.

This is a good option if you rate WebHostFace’s plans highly, and would like to start a small hosting business of your own.

What Does WebHostFace’s Reseller Progam Include?

It comes with all the essentials you need for hosting account management:

  • A choice of server location
  • Free private DNS
  • Domain registration discounts
  • WHM and cPanel for management.

webhostface datacenters

Datacenters

WebHostFace has four datacenters around the globe.

It operates two in the US, one in Europe, and one in Asia, although it only provides details about one of them.

In the US, WebHostFace colocates in SingleHop in Franklin Park, Illinois, close to the city of Chicago.

It’s a well-known datacenter that is monitored round the clock.

Note that you can choose the continent where your server is located, but you can’t specifically choose which US datacenter your site will reside in.

Datacenter Infrastructure and Security

With network admins on site round the clock, it offers constant support, redundant infrastructure, two fiber access points and four ISP connections.

webhostface customer support

Support and Customer Service

WebHostFace has a 24/7 support team, available 365 days of the year.

Support Channels

We found the website to be a bit unclear when it comes to identifying support channels.

The “Support” page features a graphic with the terms “email support,” “ticket support,” “chat support,” “phone support,” and “Twitter support.”

However, the “Contact” page indicates support is available via “chat” and “ticketing.”

Live Chat and Ticketing

Live chat and ticking are both popular means of resolving technical questions.

It’s not clear where the WebHostFace support team is located.

Response Times

WebHostFace indicates there is “practically no hold time” for live chat and there’s an average 15-minute response time for ticketing.

Phone Support — Is it Available?

Per information on the “Contact” page, the WebHostFace phone number appears to be prioritized for sales calls.

If phone support is important to you we recommend you call the number and inquire about this before purchasing hosting from WebHostFace.

Online Resources

WebHostFace also has a generous number of online video tutorials, as well as a searchable knowledgebase.

The knowledgebase contains a large number of topics, from sales FAQ to SEO, reseller FAQ, shopping cart information, email, Mac, and billing questions.

There’s plenty more, too.

What is Premium Support?

When purchasing your plan, you can choose to upgrade to the Premium package.

This puts your issues at the top of the queue, ahead of customers who haven’t paid.

Premium support is included in the higher priced plans, so compare prices carefully if it’s important to you.

webhostface features

Backups

On its low cost shared hosting plans, WebHostFace offers automatic backups of files and databases.

The backups are made using R1Soft, and require no user intervention.

Backups can be restored in a click, and users can opt to restore partial or full backups.

On its VPS, dedicated and other plans, backups are not quite so well advertised, so we can assume that they are not provided for free.

Its knowledgebase mentions the standard backup functionality in cPanel, but no additional tools are provided.

Uptime Guarantee: Unclear

WebHostFace doesn’t advertise an uptime guarantee on its website.

In its blog, we found references to a 99.9% uptime guarantee.

If uptime is important to you, it would be wise to check with the sales team to confirm whether the host offers compensation for unplanned downtime.

Billing and Payments

When you sign up with WebHostingFace, you can pay monthly, annually, biennially or triennially.

A set-up fee is added if you pay monthly. Payments are taken via credit card or PayPal, and there’s a 30-day money back guarantee on shared hosting.

If you want to cancel, you can request this from your billing control panel.

WebHostFace allows you to terminate immediately, or terminate at the end of your contract.

No refunds are offered, regardless of the options you choose.

webhostface pros cons

Pros and Cons of WebHostFace

Just like any other host, WebHostFace does some things well, but there’s still room for improvement.

Let me break down the biggest pros and cons of WebHostFace’s services, so you can identify what’s important to you.

Pros:

  • Free SSL certificates – All businesses should have an SSL certificate. Many web hosts charge an annual fee for them, but WebHostFace provides them free.
  • Modern speed features included – Even on shared plans, both SSD disk space and a CDN is included.
  • Global datacenters – Most cheap hosts only have datacenters in one location. No matter where your business is located, WebHostFace has one that’s reasonably close.

Cons:

  • No uptime guarantee – If for some reason WebHostFace’s servers go down, you have no means of compensation. Most other hosts offer a guarantee.
  • Could be more transparent – More plan detail would be nice. For example, there’s no information on backups for dedicated and VPS plans. A lot of details on their hosting pages are clearly there for SEO purposes, not to help potential customers.
  • No Windows Hosting – If you happen to require Windows hosting, you’ll need to find another host.
  • No refunds – A money back guarantee is only offered on shared hosting plans, but no other plans.

Summary

WebHostFace has worked hard to create shared hosting plans for small businesses and personal projects.

The introductory rates on shared hosting plans are great, and after that their plans cost about average across the hosting industry for what they offer.

WebHostFace has a good support team and documentation available.

They also include a lot of modern hosting features like SSL, CDN integration, and backups at no extra cost.

However, the plans lack a certain amount of service detail, particularly in relation to its service level agreements and terms of service.

We’d also like to see exactly where its datacenters are since they are advertised so prominently on its website.

Overall, it’s a great host to start a small website on and has quite a bit of room for growth.

If your site gets really popular, you may want to consider migrating to a host specializing in high performance later on.


Additional material by Dale Cudmore.

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Claire Broadley

About Claire Broadley

Claire has been creating websites for over 20 years and has been using WordPress for over ten. She is an expert in web hosting, design, HTML, and more. She lives with her husband and son in the United Kingdom.

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